What to do in emergency situations

Outages and disruptions

Facilities Management is able to plan most events which result in a disruption of service in which case it is our responsibility to provide as much notice as possible. However, we are not in total control of our environment and there will be occasions when the weather or an unplanned break in a utility is the cause of the disruption or inconvenience.

Learn what to do

Making an Emergency Services call

Avoid delay. It’s all about getting the right emergency responder, to the right place faster, to potentially save more lives and property.

  • Call the NB 9-1-1 operator (refer to Emergency Phone Numbers).
  • Stay calm and speak clearly.
  • When asked by the operator, state the type of assistance you require (police, fire, ambulance, poison control).
  • Provide your name, telephone number and location (UNB campus, civic address, building and room no.).
  • State briefly and clearly what you have observed or why you are calling.
  • Answer all of the operator’s questions. Let the operator control the conversation. The operator uses standard questions for obtaining critical information from you in a timely manner.
  • Do not hang up until the operator tells you to do so.
  • If you are calling from a cell or wireless phone, leave your phone turned ‘on’ in case the operator needs to reach you.
  • If time allows, notify Security & Traffic by calling 453-4830 (24 hours a day, 7 days a week).