Training and support

Technology-Enhanced Learning offers training on a wide range of hardware and technologies, including audiovisual equipment, UNB smart classrooms, and interactive whiteboards. Sessions can be scheduled individually or for groups, and can take place in the room you plan to use.

We recommend booking your training session at least one business day in advance to ensure staff availability. To schedule a session, contact avbooking@unb.ca.

You may also explore our classroom training modules for self-guided guidance on the technology in your teaching spaces.

Support operators

Let a support operator assist you at your next event

Need hands-on technical support for an event? Our support operators are available to help ensure everything runs smoothly.

  • Standard rate: $60/hr (minimum 3 hours)
  • After-hours and weekend rate: $90/hr (minimum 3 hours)
  • Off-campus pickup/delivery: $35 per request

Operators are paid through a charge-back to your faculty, departmental, or external event account. A 3-hour minimum applies to all operator bookings. Confirmation from Technology-Enhanced Learning is required before any operator is scheduled.

If gaffer tape is required, a minimum charge of $10 applies, up to a maximum of $50 depending on requirements.

Unforeseen technical failures can occur, and equipment may occasionally need to be repaired or replaced. Technical repair is not available outside of normal working hours, and support operators may not be able to resolve every issue. In those cases, they will work to arrange an alternative solution to keep your event on track — for example, substituting a portable projector and screen.

If you are interested in becoming a student operator with Technology-Enhanced Learning, contact avbooking@unb.ca.