Type: Scheduled Outage

Issue Status: Initial Posting

Outage Date: Tue, 28 Apr 2026 21:00:00 - Tue, 28 Apr 2026 23:00:00

Services Affected: Virtual Private Network (VPN)

Locations Affected: All UNB Sites

Original Details:

On Tuesday, April 28 from 9 – 11 p.m. (2 hours), UNB is upgrading its Virtual Private Network (VPN) to a newer, more secure version. At the same time, the version used now will no longer work.

What this means to you

• During the upgrade, you’ll be unable to connect to the VPN (current or new) or access UNB IT services that require the VPN from on or off campus.
• Once the upgrade is complete, you’ll need to use the new FortiClient version to continue to connect to the VPN.
• The old version of the VPN will no longer work as of April 28 at 9 p.m.

UNB-owned computers (Mac & Windows)

• Starting April 28 at 9 p.m., the new VPN will be automatically pushed out to your computer with no setup required by you. It will automatically replace the old VPN on your device.
• You may see brief pop-ups and a FortiClient notification when the installation finishes.
• Windows computers only: please restart your computer to complete the update.

Personal Computers (Mac & Windows)

• Starting April 28, instructions on how to set up the new VPN on your personal computer will be available on the IT Services VPN page. 

Mobile Devices

• If you’re using the VPN on a mobile device, please visit the IT Services VPN page.

If you need help or experience issues connecting to the new VPN once the upgrade is complete, please contact us:

IT Service Desk
(506) 939-3131
itservicedesk@unb.ca
go.unb.ca/its

In-person:

• HWK Commons, Room 134 (SJ)
• HIL Learning Commons (FR)
• Marshall d'Avray Hall, Room 106 (FR)