Type: Scheduled Outage

Issue Status: Resolved

Outage Date: Sun, 04 May 2025 06:00:00 - Sun, 4 May 2025 11:00:00

Services Affected: VoIP,Voicemail,Other

Campus Affected: All UNB Campuses

Revised Content:

Outage Resolved

Original Details:

On Sunday, May 4 from 6 a.m. – 11 a.m. (5 hours), UNB’s VoIP telephone services (Teams Calling) and other services will be unavailable due to essential network maintenance. This maintenance will impact all UNB campuses – Fredericton, Saint John and Moncton. 

What IT services will be unavailable? 

VoIP Telephone Services & 9-1-1 – All calls made to and from a UNB phone number via the 'Calls' tab within MS Teams, including emergency calls to 9-1-1, will be unavailable during the maintenance period. In case of an emergency on campus, please use a cell phone or pay phone to dial 9-1-1. While new voicemails cannot be left during the maintenance period, existing voicemails will remain accessible.

You can still make and receive calls using Teams chat or by joining a Teams meeting from off-campus or via cellular network.  

Other Services – You will be unable to access the following:

• ACENet (Mach 1 & 2 clusters)
• Licensed software:
  • Spartan
  • MicroSurvey
  • Geoslope (geospatial)
  • PTV Visum 
  • Geomatica
  • Remsoft CE 
  • Remsoft ifmlab