Type: Unscheduled Outage

Issue Status: Resolved

Outage Date: Wed, 15 Feb 2023 09:00:00 - Wed, 22 Feb 2023 12:58:00

Services Affected: Wireless,VoIP,Network

Campus Affected: Saint John

Revised Content:

Update 2023.02.22 1:00pm

All network services have been restored on UNB Saint John Campus.

Updated 2023.02.22 9:15am

UNB's wireless network eduroam connection is sporadic across campus. Public wifi is available, you can connect via Public and use a Forticlient VPN connection. The wired connection is working.

Forticlient VPN instructions: https://unbcloud.sharepoint.com/sites/ITServices/SitePages/VPN.aspx

Updated 2023.02.17 12:20pm

UNB's wireless network eduroam has been restored on the Saint John campus. 

Our team is continuing to monitor the services. 

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Updated 2023.02.17 7:50am

While the UNB wired network and the public@unb Wi-Fi services have been restored on the Saint John campus, our team continues to work on restoring the eduroam Wi-Fi network service.

Until the eduroam Wi-Fi is restored, staff, faculty and students can access UNB services by using the UNB VPN after connecting to the public@unb Wi-Fi. 

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Original Details:

UNB's wired are currently unavailable on the Saint John campus. Wireless (Eduroam) is available.

As a result, all IT services may be unavailable in this location, including:

• UNB’s wired networks (internet) 
• Printing  
• All Microsoft 365 services (Teams, email, OneDrive, etc.) 
• VoIP telephone services (Teams Calling) 
• UCard services (UCard Online, eAccounts app, gift deposits, photo upload)
• Network drives (ex: J:, P:, H:) 
• MyUNB Intranet access
• Colleague access
• Footprints (Request Tracking) 
• All UNB webpages 
• Cascade (CMS) 
• D2L Brightspace 
• Both UNB and non-UNB websites (Google, Facebook, etc.) 

No email or voicemail messages will be lost during the outage. All email and voicemail messages will be put in a queue and delivered when services are restored.

Secure door access will not be impacted, and mobile IDs will be accessible via the wallet.