Type: Unscheduled Outage

Issue Status: Resolved

Outage Date: Mon, 05 Feb 2018 12:00:00 - Thu, 8 Feb 2018 18:02:00

Services Affected: Email

Campus Affected: All UNB Campuses

Revised Content:

The issues with emails have been resolved.

Original Details:

Some users are experiencing issues when trying to connect to their UNB email.

You may the following error message depending on how you access email: 

• myUNBPortal: "Could not retrieve unread messages from Office365"
• Outlook.com/unb.ca: "Selected user account does not exist in tenant 'University of New Brunswick' cannot access the application"
• Outlook client: Outlook is prompting for username and password

ITS is working on resolving the issue.