The University of New Brunswick (UNB) has been offering online courses since 2004. We are proud of this accomplishment and are always striving to make your UNB online learning the best learning experience.
The UNB Online student experience: With the same dedicated faculty and globally recognized degrees as our on-campus programs, UNB Online delivers a seamless connection to a historic community of learners, innovators, and leaders, wherever you are.
Our online support team is here to answer your questions as you progress through your course. We are here to help you, so feel free to email us at online@unb.ca.
If for any reason your situation requires an in-person or virtual meeting, contact us via phone or email to make arrangements.
For important dates, please check out the UNB Undergraduate Calendar of Academic Dates.
You will have six months from the term start date to complete your online open entry course, including all quizzes, midterms and final exams. If your course is not completed by the end date, an "F" grade will appear on your transcript.
If you have questions regarding course planning, please contact your Academic Advisor or the Co-op Office on your home campus to receive the most accurate and relevant support.
Please note: Government student loan programs (Canada and U.S.) require courses be completed within a traditional academic term. For more information, visit Financial Services.
For newly admitted students, to activate your MyUNB student account, please follow the steps outlined from Information Technology Services.
For new and current students, once you've activated your student account, you can login and use Student Planning & Registration. Resources on how to register for courses can be found through the Office of the Registrar.
There are some wonderful perks available to you when you take an online course at UNB.
Download Microsoft Office Suite for FREE to your home computer. You can also have your UNB email for life.
If you are not on campus, you can still log-in and use the library resources.
If you need help navigating the library, visit their "contact us" section. You can even correspond with them over a live chat. This Welcome to UNB Libraries includes instructions for enrolling in the Libraries' Research Toolkit.
If you are not in New Brunswick you can also borrow books from the millions of copies that UNB has available by registering for distance home delivery.
Many online courses require a textbook. Details are provided in the course syllabus. It is the responsibility of the student to order course texts. Many textbooks can be ordered from the UNB Bookstore, or from online vendors like Amazon or Chapters. If you find an older edition of a textbook, confirm with your course Instructor before making any purchases.
The Student Accessibility Centre provides a variety of on-campus services and supports to UNB students with disabilities. Please note that many of these services require registration.
The Student Accessibility Centre on the Fredericton campus serves students attending both the Fredericton and Moncton locations.
The Student Accessibility Centre on the Saint John campus serves students attending Saint John location.
Services include, but are not limited to:
Learn more about UNB's Student Accessibility Centres.
Sometimes you set out on your academic journey and everything just falls perfectly into place. But when life hits, we have a student advocate who can assist you. Should you have any difficulties in completing your course due to medical or compassionate reasons, contact the student advocate:
Student ServicesNeed help in fine tuning your "written voice"? Need to know how to correctly reference an online newspaper article? The UNB Writing Centre is here to help. They have a "CYBER TUTOR" for our online students.
Explore everything the UNB Writing and Study Skills Centre has to offer!
UNB offers many student support services you can take advantage of: Math Help Centre, Financial Aid, Career and personal counseling, Saferide, Safewalk, Tutor Inventory and more.
Online open access courses follow the Undergraduate Calendar of Academic Dates for registration deadlines, last date to add/drop courses, refund deadlines, last date to withdraw without academic penalty, and last date to withdraw with academic penalty.
If you have questions about how a course drop/withdrawal will affect your Student Loan, please contact Financial Services.
To learn more about any implications a withdrawal may have on your program, please contact your Academic Advisor or the Co-op Office on your home campus.
To withdraw from an online open access course, log in to your MyUNB Student Account and select Student Planning & Registration.
Course extensions as outlined in the University Calendar Regulations for Extensions; Notations -1. INC Incomplete, are possible for medical and extenuating grounds and must be requested by the student at least ten business days (two weeks) before the open-entry course end date.
Note: Course extensions are not for students that need to defer their scheduled exams due to medical/compassionate or extenuating grounds. There is a separate process if students need to defer their exam(s)
When you are ready to complete your exam(s) (midterm/final) and are unsure on how to proceed, check one of the following avenues for more information about exam procedures:
For information about exam accessibility options, please contact the appropriate Student Accessibility Centre.
Students who, by reason of illness or extenuating circumstances, are unable to write a final examination at the posted times may apply to the Registrar for permission to write a final examination at an alternate time.
A final examination written at an alternate time takes the place of the regularly scheduled final examinations which the student was unable to write. Applications for a final examination at an alternate time, supported by health certificates or other supporting documentation, must reach the Registrar within two weeks of the posted date of the final examinations which the student was unable to write.
Exam deferral process:
To learn more, please see the University Wide Academic Regulations, III. Examination, Standing and Promotion, E. Final Examinations Written at an Alternate Time.
To apply for an exam deferral, please submit a Deferred Exam Request Form.
To view your unofficial transcript, log into MyUNB, click "Services and Information for Students" on the left-hand menu, then look under Academics, Unofficial Transcript.
Official transcripts are ordered online through the Registrar’s Office. Please refer to UNB Transcript Order Form for ordering instructions.
For assistance or questions, contact transcripts@unb.ca.
You will find your instructor's name and contact information in the "Start Here" module of your course.
You will find marking and grading information in the course syllabus located in the Start Here module of your course.
The Atlantic Time Zone.
Most courses (or coursework) will require a reliable connection to the internet in order to access materials. However, once downloaded you may be able to do some work offline.
Your course instructor will be able to give you the most accurate estimate of how much time you should devote to your course. For a typical undergraduate course, the estimated hours are:
Total: 8 hours per course per week or a little more than 1 hour per day
Yes, you can manage course withdrawal in Student Planning and Registration. Helpful resources on how to withdraw are available in the Self Service Registration Quick Reference.
Please expect that a response to your inquiry may take up to 3 business days. If you are unable to reach your instructor and require immediate assistance, please email us at online@unb.ca.
Your instructor is the best person to assist you with the course material and/or provide you with additional resources.
Please see the University Wide Academic Regulations III. Examination, Standing and Promotion, L. Review of Grades.
The deadline to submit final grades is within 5 business days after the final exam for your course has been written. If your course did not have a final exam, the course grade should be submitted within 5 business days. If you do not see your final grade appearing on your transcript, it is best that you contact your instructor directly.
You can request an extension to complete "course work" based on extenuating grounds and must e-mail your instructor(s). Refer to the extensions section, as there are specific dates as to when an extension may be requested.
Yes, you are permitted to write your exam on your course end date up to and including.
The UNB Bookstore does stock textbooks needed for online courses. If you would like to purchase an older version of the text, please consult with your course instructor for confirmation.
The Resources section of this student guide will help point you in the right direction for assistance.
If you need technology or UNB IT Service-related help, contact the IT Service Desk at itservicedesk@unb.ca.
If you need course-related assistance, contact online@unb.ca.
Office Hours:
Recommended download speed: 4–6 Mbps; minimum 1–4 Mbps.
Microsoft Office (free to UNB students) and a PDF Reader.
Information Technology Services under "Current Outages".
Your main UNB Email address has this format: "jsmith@unb.ca". Another version of that same email address uses your full name: "jane.smith@unb.ca". These email addresses share the same Inbox.
To view student resources for D2L, such as video guides and PDFs, see D2L Brightspace.
Click "Assessments" then "Quizzes", then the black triangle beside that quiz’s title, and choose “Submissions", then "Attempt 1".
Click the "Communication" tab in the header menu and click "Compose Email". Type the email address of the recipient, write your message, and click the blue "Send" button.
D2L email is a "Send-only" system. So all replies are sent to your UNB Outlook account. To access this account from within D2L, click the “Communication” menu in the header and click “Read Email (Inbox)”. This will open your UNB Outlook Email.
Your course start and end dates are listed in the "Introductory Letter" you receive once you are fully registered in your course. These dates determine when you start and when you must complete the course (disregard the dates that show in Student Planning & Registration).
From your start date, you will have six months to complete the entire course, including all quizzes, midterms and final exams. If your course is not completed by this end date, an "F" grade will appear on your transcript.
Government student loan programs (Canadian and US) require courses be completed within a traditional academic term.
Once you have received and read the Introductory email, it is advisable to log-in and ensure you are able to access your course.
Claim your account at MyUNB and "Activate your UNB IT Services".
To claim your account you will need your;
This information can be found in the email you received from extend@unb.ca with the subject "Accessing your UNB Online Course".
You cannot access your course without activating your account.
Login to MyUNB then click "services and information for students" on the left-hand menu.
Your course can be found under the "All" tab in D2L Brightspace (D2L) through MyUNB.
If you’re having trouble with D2L, email online@unb.ca and our helpful staff will follow up with you.
Student resources: D2L Brightspace, for PDF's and video guides, can be found under "D2L Resources for Students".
There are some wonderful perks available to you when you take an online course at UNB.
Download Microsoft Office Suite for FREE to your home computer. You can also have your UNB email for life.
If you are not on campus, you can still log-in and use the library resources.
If you need help navigating the library, visit their "contact us" section. You can even correspond with them over a live chat. This Welcome to UNB Libraries includes instructions for enrolling in the Libraries' Research Toolkit.
If you are not in New Brunswick you can also borrow books from the millions of copies that UNB has available by registering for distance home delivery.
Many online courses require a textbook. Details are provided in the course syllabus. It is the responsibility of the student to order course texts. Many textbooks can be ordered from the UNB Bookstore, or from online vendors like Amazon or Chapters. If you find an older edition of a textbook, confirm with your course Instructor before making any purchases.
The Student Accessibility Centre provides a variety of on-campus services and supports to UNB students with disabilities. Please note that many of these services require registration.
The Student Accessibility Centre on the Fredericton campus serves students attending both the Fredericton and Moncton locations.
The Student Accessibility Centre on the Saint John campus serves students attending Saint John location.
Services include, but are not limited to:
Learn more about UNB's Student Accessibility Centres.
Sometimes you set out on your academic journey and everything just falls perfectly into place. But when life hits, we have a student advocate who can assist you. Should you have any difficulties in completing your course due to medical or compassionate reasons, contact the student advocate:
Student ServicesNeed help in fine tuning your "written voice"? Need to know how to correctly reference an online newspaper article? The UNB Writing Centre is here to help. They have a "CYBER TUTOR" for our online students.
Explore everything the UNB Writing and Study Skills Centre has to offer!
UNB offers many student support services you can take advantage of: Math Help Centre, Financial Aid, Career and personal counseling, Saferide, Safewalk, Tutor Inventory and more.
Open Access Online Credit Course withdrawals and refunds are governed, in general, by UNB's University-Wide Academic Regulations, as well as the following specific rules:
0-5 CREDIT HOUR COURSES
The following notations on your academic record and refund amounts will apply based on when you email records@unb.ca with your name, UNB ID#, course and term indicating you wish to withdraw.
*All dates are based on the Effective Start Date as noted on your UNB Online Introductory Letter.
**Refund is based on tuition minus any non-refundable fees. The $150 Online Fee is non-refundable/non-transferable.
Course extensions as outlined in the University Calendar Regulations for Extensions; Notations -1. INC Incomplete, are possible for medical and extenuating grounds and must be requested by the student at least ten business days (two weeks) before the open-entry course end date.
Note: Course extensions are not for students that need to defer their scheduled exams due to medical/compassionate or extenuating grounds. There is a separate process if students need to defer their exam(s)
When you are ready to complete your exam(s) (midterm/final) and are unsure on how to proceed, check one of the following avenues for more information about exam procedures:
For information about exam accessibility options, please contact the appropriate Student Accessibility Centre.
The exams@unb.ca office is permitted to reschedule any exam that is not indicated as a "Final Exam" (such as "Midterm", "Exam #"). If you must reschedule, notify exams@unb.ca and your instructor in writing prior to your scheduled exam date.
For all scheduled “Final Exams", you must apply for a deferred exam. A student, by reason of illness or extenuating circumstances (supported by health certificates or other supporting documentation), that is unable to write a scheduled final exam may apply to UNB’s Registrar's Office within two weeks of the scheduled final exam to request a deferred exam (final exams written at an alternate time).
The above regulation and application process applies to students who become ill during a final exam.
To view your unofficial transcript, log into MyUNB, click "Services and Information for Students" on the left-hand menu, then look under Academics, Unofficial Transcript.
Official transcripts are ordered online through the Registrar’s Office. Please refer to UNB Transcript Order Form for ordering instructions.
For assistance or questions, contact transcripts@unb.ca.
You will find your instructor’s name in the Start Here module of your course.
You will find your instructor’s contact information in the Start Here module of your course.
You will find marking and grading information in the course syllabus located in the Start Here module of your course.
The Atlantic Time Zone.
Most courses (or coursework) will require a reliable connection to the internet in order to access materials. However, once downloaded you may be able to do some work offline.
Course extensions can be granted for medical and compassionate reasons, documentation will be required. Students must email grades@unb.ca with their: name, UNB ID#, course and term, along with supporting documentation (i.e., medical note) at least ten business days (two weeks) before the open entry course end date. Refer to the extensions section for more information.
Your course end date was supplied in your "Introductory Letter" email. If you have misplaced this email, please send us a message at online@unb.ca with your name, student number and course name.
Your course instructor will be able to give you the most accurate estimate of how much time you should devote to your course. For a typical undergraduate course, the estimated hours are:
Total: 8 hours per course per week or a little more than 1 hour per day
No. To withdraw from online courses, you must email records@unb.ca and include your name, UNB ID#, course and term.
Please expect that a response to your inquiry may take up to 3 business days. If you are unable to reach your instructor and require immediate assistance, please email us at online@unb.ca.
Your instructor is the best person to assist you with the course material and/or provide you with additional resources.
The University Calendar Regulation Section L: Review of Grades outlines all options for a review of submitted course work.
Generally, following a final exam, a grade should be posted within 5 to 7 business days. If your course did not have an exam, the course grade should be submitted within 7 business days. If you do not see your grade within this time period, it is best to email your instructor directly.
You can request an extension to complete "course work" based on extenuating grounds and must e-mail your instructor(s). Refer to the extensions section, as there are specific dates as to when an extension may be requested.
Yes, you are permitted to write your exam on your course end date.
The UNB Bookstore does stock textbooks needed for online courses. If you would like to purchase an older version of the text, please consult with your course instructor for confirmation.
The UNB Resources for Students section of this student guide will help point you in the right direction for assistance.
If you need technology or UNB IT Service-related help, contact the IT Service Desk at itservicedesk@unb.ca.
If you need course-related assistance, contact us at online@unb.ca.
Office Hours:
Recommended download speed: 4–6 Mbps; minimum 1–4 Mbps.
Microsoft Office (free to UNB students) and a PDF Reader.
Information Technology Services under "Current Outages".
Your main UNB Email address has this format: "jsmith@unb.ca". Another version of that same email address uses your full name: "jane.smith@unb.ca". These email addresses share the same Inbox.
To view student resources for D2L, such as video guides and PDFs, see D2L Brightspace.
Click "Assessments" then "Quizzes", then the black triangle beside that quiz’s title, and choose “Submissions", then "Attempt 1".
Click the "Communication" tab in the header menu and click "Compose Email". Type the email address of the recipient, write your message, and click the blue "Send" button.
D2L email is a "Send-only" system. So all replies are sent to your UNB Outlook account. To access this account from within D2L, click the “Communication” menu in the header and click “Read Email (Inbox)”. This will open your UNB Outlook Email.
