Conflict Resolution for HR Professionals

CMPW 8063

This seminar is also offered as part of the Human Resources Management Program.

This one-day workshop, which is designed for human resource professionals, addresses the competencies required to facilitate the resolution of conflict in the workplace. Through lectures, discussions and exercises participants will consider best practices and proven strategies for identifying the root causes of conflict and facilitating discussions to discuss and resolve issues.

Upon completion of this training participants will be able to:

• Identify common causes of workplace conflict
• Facilitate discussions between parties designed to identify issues, explore options, and identify action plans for resolving issues
• Manage the emotional environment during a discussion and address inappropriate behaviors
• Use a coaching model to promote self-awareness regarding conflict resolution strategies
• Develop an action plan and secure a commitment to moving forward

Program details

Group Discount: Send 3 or more participants from your company and receive a 10% discount. Contact an account manager for more information.

Register now!

Learning objectives

• Recognize the escalation of conflicts and the importance of managing conflicts promptly;
• Differentiate conflict management approaches based on power, rights, and interests;
• Apply the “interests and needs” based approach;
• Recognize the importance of having conflict resolution policies that include informal conflict management

Who should attend?

All human resource professionals and managers wishing to become better at managing conflict in the workplace in order to build stronger organizations and communities.

Instructor

Elaine Leclerc is President of HCS Training and Consulting. She has been providing training and organizational consulting services to business, industry and government for more than 30 years. In addition to designing and delivering workshops and speaking at conferences, Elaine provides coaching to individuals and teams and works within organizations to manage transitions and create healthy and effective workplace environments. She is a graduate of UNB Fredericton, and lives in Douglas Harbour, New Brunswick.

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