Conflict Resolution in the Workplace | UNB

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College of Extended Learning

Conflict Resolution in the Workplace

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CMPW 8063

This seminar is also offered as part of the Human Resources Management Program.

Group discounts available

Conflict is often part of the daily life of managers and human resources professionals. The manner in which it is managed has a significant effect on the overall outcome.

Well-managed conflict can result in a rewarding learning experience for all involved. When poorly managed, it can lead staff and the organization into a downward spiral with repercussions ranging from damaged relationships, prolonged sick leaves to costly litigations. Therefore, managers and human resources professionals have a great deal to gain from knowing the range of approaches available to them when a dispute arises.

In this workshop, participants will gain knowledge of conflict resolution approaches to make an informed choice about the method to adopt when conflict occurs.

Program details

Dates: March 16, 2021
Time: 8:30 a.m. - 4:30 p.m.
Location: Virtual delivery*
Fee: $425 (no HST) $395 (no HST)

*For our Winter/Spring 2021 programs and courses, we will be adhering to the Government of New Brunswick and UNB guidelines regarding in-person versus virtual delivery.

Group Discount: Send 3 or more participants from your company and receive a 10% discount. Contact an account manager for more information.

Register now!

Learning objectives

  • Recognize the escalation of conflicts and the importance of managing conflicts promptly;
  • Differentiate conflict management approaches based on power, rights, and interests;
  • Apply the “interests and needs” based approach;
  • Recognize the importance of having conflict resolution policies that include informal conflict management

Who should attend?

All human resource professionals and managers wishing to become better at managing conflict in the workplace in order to build stronger organizations and communities.


A Chartered Mediator, Alain Paulin has operated Sphera Facilitation Inc. since 2013, providing mediation, facilitation, and training services to governmental organizations (municipal, provincial, and federal) as well as to non-governmental organizations and community groups.

Previously, he worked for the Government of Canada for 24 years successively in communications, human resources, and conflict resolution, including eight years as a mediator with the Department of National Defence. He has served as a trainer, facilitator, and mediator in both official languages from coast to coast in Canada as well as abroad.

He holds a Bachelor of Arts (Communication), a certificate in conflict management, a diploma in peace studies, and has completed a program of introduction to common law. He has taken numerous professional workshops in Canada and the United States. He currently sits on the board of directors of the Alternate Dispute Resolution Atlantic Institute (ADR Atlantic).

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Customized training solutions

Let us create a program that is custom-designed for your organization. Or you can choose from one of our popular seminars, programs, or series of courses to be delivered either on the UNB campus, your workplace, or another location of your choice. We can turn your organization's training plans into action.