Throughout their time at UNB, students may encounter challenges that affect their wellbeing, academic success, or overall ability to thrive in university life. These difficulties can arise unexpectedly or build over time - and facing them alone can feel overwhelming.
The Student Support & Intervention Team (SSIT) is here to provide guidance, resources, referrals and support when it’s most needed.
The Student Support & Intervention Team is made up of dedicated professionals who collaborate to ensure students receive coordinated and timely support.
At the heart of our team are the Student Support Case Managers, who provide personalized outreach and coordinated care.
The team also includes lead representatives from Health & Wellness, Residence Life and Campus Security.
This cross-functional team works together to support students from a whole-person perspective and may consult other members of the campus community as needed. The SSIT values privacy and only those who have an active role in helping a student will be consulted.
The Student Support & Intervention Team (SSIT) serves as the coordinating hub of a network of existing resources, focused on prevention and intervention in situations where students are demonstrating signs of distress or engaging in harmful or disruptive behaviours.
The team will provide outreach, develop intervention and support strategies, and provide case coordination and management.
Work directly with students to understand their individual circumstances and connect them with the most appropriate support, whether academic, personal, or mental health related.
They work collaboratively with students to create personalized support plans designed to promote both personal wellbeing and academic success.
The role of the case manager is to ensure students, staff and faculty have someone they can contact when they are worried about a student.
Sometimes the signs are obvious, a student misses several classes, isn’t responding to communication or looks overwhelmed.
Other times, the changes are subtle, a quieter presence, a shift in mood, or a sense that something just isn’t right.
UNB Health & Wellness offers information and workshops on how to recognize and respond to signs of distress.
If you are concerned about a student who may be struggling or hesitant to seek help, Student Support Case Managers are available to assist.
They take time to understand each situation, assess for risk, and will reach out to students with care and compassion.
Referring a student to the SSIT can make a meaningful difference. Your referral may be the first step that helps a student get the support they need to succeed.
Referring a student does not require certainty about what is happening but opens a door for a student who may be hesitant to seek help on their own. Even gentle outreach can make a meaningful difference in their university experience.
After a referral is submitted a case manager will review the information and contact the student with helpful resources and an invitation to meet.
Note: Student participation is voluntary.
The Student Support & Intervention Team is guided by a commitment to:
Tiffeny and family were relocated through a military posting to New Brunswick from Ontario in 2019, bringing with her over a decade of experience in mental health and community support. Prior to relocating, she worked for 11 years on the Assertive Community Treatment Team at the community hospital, a multidisciplinary mental health case management team dedicated to supporting individuals with complex needs.
Tiffeny joined the UNB community in 2022 as both an employee and a part-time student. She first worked as the Residence Wellness Coordinator, where she supported students living on campus and promoted mental health and well-being in the residence community. She later joined the Student Support & Intervention Team (SSIT) on the Fredericton campus, continuing her commitment to helping students navigate challenges and thrive during their university experience.
Outside of her work with students, Tiffeny is a proud mom of two young boys who keep her busy and bring her plenty of joy. She is actively involved with volunteering in the community and can often be found at the hockey rink cheering on her sons.
Nona is bilingual and holds a bachelor’s degree in psychology from the University of New Brunswick. With nearly seven years of experience in the mental health field, she is a dedicated advocate and lifelong learner. Nona has completed a variety of professional development trainings and holds certifications from organizations such as MindSpring Mental Health Alliance, PESI Canada, Applied Suicide Intervention Skills Training (ASIST), Mental Health First Aid, and the National Association for Behavioral Intervention and Threat Assessment (NABITA).
Nona is passionate about supporting students through a wide range of non-academic challenges, offering compassionate, individualized support that recognizes their diverse and complex needs. Through collaborative case management and interdisciplinary teamwork, Nona helps drive positive outcomes that prioritize student well-being.
Her approach is grounded in fostering resilience and promoting wellness within inclusive environments where students feel heard, valued, and safe throughout their personal and academic journeys.
Outside of work, Nona enjoys traveling and attending sporting events with her family. She also has a passion for gardening, cooking, and getting lost in a good book.
Note: The Student Support & Intervention Team is not an emergency service, if you suspect someone is in immediate danger to themselves or others, contact emergency services 9-1-1 or one of the following:
Have a concern or need support?
Reach out - you don’t have to navigate this alone, sit@unb.ca.
Whether you’re seeking help for yourself or reaching out on behalf of someone else - we’re here.
