Certificate in Managing Change and Resolving Conflict | UNB

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College of Extended Learning

Certificate in Managing Change and Resolving Conflict

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Leaders and managers are often called upon to deal with the challenging impacts of change, to work through disputes with partners and customers, and to resolve conflict within the organization.

This certificate covers the key issues and best practices for managers dealing with contentious situations in the workplace. Each of the seven courses in this suite offer examples, videos from practitioners and experts, interactive games, and review questions to ensure mastery of the material. The courses present strategies that managers can use to help deal with conflict, with case studies and scenarios that highlight key issues.

This program can help both current managers, and those advancing in the management ranks, with the necessary knowledge and skills. It is recommended that learners begin with Introduction to Managing Change and Resolving Conflict course first, and then other courses can be taken in any order.

Courses include:

  • Communication Collaboratively
  • Emotional Intelligence for Managers
  • Handling Difficult Employee Behaviour
  • Handling Workplace Conflict
  • Introduction to Managing Change and Resolving Conflict
  • Leading and Managing Change
  • Negotiations: Resolving Disputes

Note: Courses in this program can be taken individually but to receive a Certificate of Completion, you must finish all included courses.

PMI PDUs: 25
Leadership PDUs: 16.75
Strategic & Business Management PDUs: 2
Technical PM PDUs: 6.25
IACET CEUs: 3.1 (Contact Hours: 31 hours)
HRCI Credits: 32

Price: $630 (USD)*

Learn more & register

*MindEdge prices their courses in US Dollars (USD). The actual CAD price at purchase may differ slightly. All courses on the MindEdge registration website are priced in USD.

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