If you’re having trouble with D2L, you have a few options:
You will find your instructor’s name in the Start Here module of your course.
You will find your instructor’s contact information in the Start Here module of your course.
You will find marking and grading information in the course syllabus located in the Start Here module of your course.
The Atlantic Time Zone.
Most courses (or coursework) will require a reliable connection to the internet in order to access materials. However, once downloaded you may be able to do some work offline.
Course extensions can be granted for medical and compassionate reasons, documentation will be required. Students must email grades@unb.ca with their: name, UNB ID#, course and term, along with supporting documentation (i.e., medical note) at least 10 business days (two weeks) before the open entry course end date. Please refer to the Extensions section of this guide for more information.
Your course end date was supplied in your "Introductory Letter" email. If you have misplaced this email, please send us a message at online@unb.ca with your name, student number and course name.
Your course instructor will be able to give you the most accurate estimate of how much time you should devote to your course. For a typical undergraduate course, the estimated hours are:
Total: 8 hours per course per week or a little more than 1 hour per day
No, your withdrawal will not be processed. To withdraw from online courses, fill out the Complete Course & Program Withdrawal Form.
Please expect that a response to your inquiry may take up to 3 business days. If you are unable to reach your instructor and require immediate assistance, please email us at online@unb.ca.
Your instructor is the best person to assist you with the course material and/or provide you with additional resources.
The University Calendar Regulation Section L: Review of Grades outlines all options for a review of submitted course work.
Generally, following a final exam, a grade should be posted within 5 to 7 business days. If your course did not have an exam, the course grade should be submitted within 7 business days. If you do not see your grade within this time period, it is best to email your instructor directly.
You can request an extension to complete "course work" based on extenuating grounds and must e-mail your instructor(s). Please refer to the Extensions section of this guide as there are specific dates as to when an extension may be requested.
Yes, you are permitted to write your exam on your course end date.
The UNB Bookstore does stock textbooks needed for online courses. If you would like to purchase an older version of the text, please consult with your course instructor for confirmation.
The UNB Resources for Students section of this student guide will help point you in the right direction for assistance.
If you need technology or UNB IT Service-related help, contact the IT Service Desk:
itservicedesk@unb.ca
www.unb.ca/help
If you need course-related assistance, contact the Online @ UNB Team, College of Extended Learning (CEL):
Phone: 506-451-6815
Toll-free: 1-866-599-4646 (request to speak to the Online @ UNB Team)
online@unb.ca
go.unb.ca/celopenentry
Office Hours:
Recommended download speed: 4–6 Mbps; minimum 1–4 Mbps.
Microsoft Office (free to UNB students) and a PDF Reader (download at Adobe.com).
Visit Information Technology Services and look under "Current Outages".
Your main UNB Email address has this format: "jsmith@unb.ca". Another version of that same email address uses your full name: "jane.smith@unb.ca". These email addresses share the same Inbox. To access your email account, visit www.outlook.com/unb.ca.
To view student resources for D2L, such as video guides and PDFs, visit the D2L Brightspace Page.
Click "Assessments" then "Quizzes", then the black triangle beside that quiz’s title, and choose “Submissions", then "Attempt 1".
Q. How do I send an email in D2L?
A. Click the "Communication" tab in the header menu and click "Compose Email". Type the email address of the recipient, write your message, and click the blue "Send" button.
Q. Where do I receive email in D2L?
A. D2L email is a "Send-only" system. So all replies are sent to your UNB Outlook account. To access this account from within D2L, click the “Communication” menu in the header and click “Read Email (Inbox)”. This will open your UNB Outlook Email.
