Performance management is not only about managing the proactive elements such as performance reviews and employee development. There are times when managers need to respond to unwanted employee behaviours.
Key Performance Behaviours
Managing Unwanted Behaviours Understanding of policies, procedures, and legislation before confronting any employee’s behaviour enhances manager effectiveness.
Familiar with the categories of employee behavioural risk
Understands employee legal rights
Knows why managers must be clear on all the rules, policies and procedures
Comprehends labour standards
Understands the steps for a typical termination
Appreciates the differences between union and non-union workplaces
Facilitating Discipline Manager effectiveness is enhanced by the skills to facilitate discipline in a professional manner.
Confident in ability to administer discipline
Understands how to facilitate a discipline investigation Understands the different types of employee discipline
Secure in issuing verbal warnings
Understands how to write a written warning
Confident in my ability to issue an employee suspension
Confronting Unwanted Behaviours Manager effectiveness will be enhanced by the skills to confront unwanted behaviour in an objective manner.
Confident at managing employee bursts of anger
Skilled in facilitating difficult conversations
Understands how different personalities respond when confronted
Certain in ability to address inappropriate behaviours
Has a structure process for correcting employee behaviours
Knows what to do when an employee resists correction