Missed Appointments

No show fees

We take appointment cancellations by email only.

To avoid no-show fees, email the Student Health Centre to cancel appointments:

  • by 8 a.m. for all morning appointments
  • by 12:00 p.m. for all afternoon appointments

Our goal is to ensure the appointment time is available for other students calling to get an appointment.

Our cancellation policy applies to all appointments (phone, video or in-person).  If you miss an appointment without cancelling, the following No Show Fees will be applied to your account:

Payment is required in full prior to receiving additional service, product or paperwork.

No Show Fees

Missed Appointment Type

Billing Rate (Cash & E-transfer only)
Dietitan appointment missed $25
Bloodwork appointment missed $10
Physician appointment missed $35
Orthopedic Specialist appointment missed $50

Psychiatrist 30 min appointment missed

Psychiatrist > 30 min appointment missed 

*Psychiatrist appointments must be cancelled 48 hours in advance.


$150+ Following Medicare Rates

Payment Methods

The Student Health Centre is able to accept cash or E-transfers (we do not accept debit/credit).

Financial Aid - If you are having difficulty meeting your financial obligation please contact the Financial Aid Office for assistance on the missed appointment fee.

Thank you for your co-operation.