Medical Services Q & A

exam roomThe following staff and services are accessible for Full Time undergraduate and graduate students.

Our confidential services include:

  • Immunization Clinics
  • Specimen Collection (blood and urine, etc.)
  • Reproductive/Sexual Health
  • Smoking Cessation Counselling
  • Mental Health
  • Injury and Wound Care
  • Sports Medicine
  • Physical Examinations
  • Nutritional Assessment & Counselling (digestive, eating, weight issues, etc.)

Have your Health Card and Student ID out to Book an Appointment, and when you arrive at the Health Centre.

Frequently Asked Questions

Who can be seen at the Student Health Centre?

All full time undergraduate and graduate students from UNB and STU.

Where is the Student Health Centre?

The Student Health Centre is located on the 3rd floor of the CC Jones Student Services Centre.

When is the Student Health Centre open?

Hours & Access

The clinic opens Monday to Friday at 8:15 am.
Closed daily from 12 noon to 1 p.m.
Open ALL year round.

Did you Know?

Every day we take morning cancellations by 8:15 a.m. and afternoon cancellations by 12 noon.

This means if you want to come into the clinic at opening time, chances are there will be an opening due to a cancellation.

Do I need an appointment?

Our nurses will see you on a walk-in bases for:

  • most immunizations, including flu shotsnurse
  • allergy injections
  • dressing changes
  • TB tests (one step & two step)
  • suture removal
  • depo injections
  • ear syringing
  • drop-off specimen samples (urine, stool, etc)
  • blood collection services (by booked appointment only)
  • All other services require appointments.

Our nurses - Do NOT - write prescriptions.

How do I make an appointment?

You can call our main line at 453-4837, or drop by to book an appointment.

Did you know?

In the fall and winter terms Student Health has roughly:

  • 1,570 practitioner appointments (@ 15 minutes) per month
  • 170 dietitian appointments per month
  • 140 blood draws per month
  • 110 nursing appintments per month
  • 150 specialist appointments (orthopedic and psychiatrist) per month
  • With roughly 2,140 appointments a month, it's not hard to see why the phone lines are busy!
  • We book into the same and next day, which helps get you in quickly, and minimizes no shows
  • Statistics show every morning there are appointments available 

What does my Health Insurance payment cover?

Check your health insurance policy for specific details (Student Union of Financial Services).

These plans typically cover the cost of medications, and can assist with additional expenses such as crutches, private hospital rooms, etc.

Canadian students will have a Medicare card, which allows for payment of the actual appointment.

Is there a cost for services?

UNB/STU Health Plan holders - Physicians bill direct for medical services covered through the Canadian Medicare system.

Private Health Care Plan - You will pay for services at the time of usage, and it is your responsibility to submit receipts to be refunded through your private plan.

Quebec Health Coverage - You will pay for services at the time of usage, and it is your responsibility to submit receipts to be refunded through your plan.

Uninsured Services - Fee for services not covered by Medicare are posted in the clinic and on this website.

If I opt out of UNB Health Insurance where do I go for health care?

All full time students can access health care at the UNB Student Health Centre or any other health care facility (walk-in clinics, after hour clinic, emergency room, etc.). Your health insurance is not tied to any one health care provider.

What does the Student Health fee cover?

The university provides quality health services to its students, most notably our health clinics on each of the Fredericton and Saint John campuses. The Student Health fee:

  • Is a university fee intended to provide an offset to the cost of providing health services
  • Assists with funds for projects and services through Counselling Services
  • Supports the SH101 magazine
  • Supports other campus-wide health and wellness initiatives

How do I get my test results?

Phone or drop in to see a nurse to get your test results.

Why does the nurse keep calling me?Eye Chart

If you are receiving calls from anyone at the Student Health Centre, it is at the request of your practitioner (physician or nurse practitioner). The sooner you contact us, the more efficiently we can perform our duties, and you can be on your way.

Do you have a dentist on staff?

No, dental services are not provided at the Student Health Centre.  There are local dentists in the area.

How do I get an appointment with a specialist?

You must be seen by a practitioner who will determine your course of medical treatment, inclusive of the requirement for specialists.

How do I cancel my appointment?

Email the Student Health Centre by 8:15 a.m. to cancel morning apopintments.

Email the Student Health Centre by 12 noon to cancel afternoon appointments.

48-hour notice is required to cancel a specialist appointment.

We request email notification for tracking purposes, and to free appointments up prior to the clnic opening to the public.

If I have a chronic illness what do I need to do when I come to UNB/STU?

If a specialist is currently following you, the specialist can make a direct referral to a specialist in Fredericton to ensure your care plan. If you wish to be followed by one of our practitioners, you should bring any relevant medical history, test results, specialist reports, etc and provide them to one of our nursing staff upon arrival at UNB. For continuity of care we prefer the same physician follows you throughout your stay in university.

If you have suggestions for Questions and Answers to be included in this section, please submit let us know.