UCard Policies & Guidelines

UCard Cash - Account Refund Guidelines

  • These guidelines are applicable for all University employees, registered students, and non-employees.
  • The University will reimburse/apply money to the cardholder's account in accordance with transactions authorized for the use of the UCard.
  • A refund is defined as the return of all funds on a card to the cardholder resulting from the cardholder permanently leaving the university. Due to administrative costs involved in this process, a cardholder is entitled to a maximum of one refund request per term during the University’s fiscal year (May 1 – April 30).
  • Refunds are subject to certain restrictions due to compliance with Federal law and high administrative costs:
    • No refunds will be made to accounts associated with meal plans or meal plan cash.
    • Only graduating students, or those permanently leaving UNB or STU, may have money remaining on their UCard account refunded.
    • Only faculty and staff members whose employment has ceased may have money on their UCard account refunded.
  • A $35.00 processing fee will be deducted from the cardholders UCard account to offset some of the administrative costs.
  • Refunds will be made in the cardholder's name only and may take 2 – 4 weeks to complete.
  • Refunds will be issued by Financial Services by cheque in Canadian dollars.
  • Refunds will be mailed to the address on record with UNB or STU.