FAQ

How do I request a quote or submit an order?

For printed material, use the online form. For branded merchandise, see the awarded suppliers list for details.

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I want to continue working with a specific business on the awarded suppliers list. How do I do that?

Include this information in the ‘Additional comments/instruction’ field in the online form with your reasoning. Unless your order can be done in house or costs over $2500, you can request which awarded supplier you’d prefer to work with.

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I have an outstanding order from before May 1. What should I do?

Continue working with the supplier as long as the quote was requested and work was started prior to May 1. Financial Services will process your request separately. New orders placed on or after May 1 must follow the new process.

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If I am already working with an awarded supplier for branded merchandise and want to add print material to the request, what should I do?

You must submit a separate request through the Print Services online form. This will ensure awarded suppliers are providing the best pricing to UNB and within their awarded category.

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I want something not offered by one of the awarded suppliers. What should I do?

Contact Print Services and we’ll work with you to find a supplier that meets your needs.

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I want to see what products are available from each supplier. What should I do?

Come visit the supplier showroom in Print Services (coming soon). You can also let us know what you are looking for and we can help find who sells it.

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I’d like to know what options there are to reduce costs for a print job. What should I do?

Schedule a one-on-one consultation with Print Services and we’ll help find ways to reduce your costs like changing the stock, reducing booklet sizes, etc.

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I have a very tight deadline. What should I do?

Submit your order via the online form and indicate it’s a rush job, and when you need it by. When possible, try to provide two weeks printing time to allow for quoting, printing and delivery.

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I want my item delivered. Can I do this?

Items printed at Print Services can be picked up, delivered or sent via campus mail. Identify your preference on the online form. Awarded suppliers have been asked to deliver directly to you.

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Can new suppliers be added?

Yes, the contract was written so we can add new suppliers as needs are identified. Please ask interested businesses to contact Melissa Hannah or Megan Hasson.

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I’d like to provide feedback on the new process, how do I do this?

A short survey will be available at the completion of each request. You can also send your feedback directly to Melissa Hannah, Director – Print Services. Once a year, a survey will be distributed to UNB for additional comments/feedback.

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I’d like to have a meeting with someone to talk about the new process and how it impacts my faculty/department. What should I do?

Contact Melissa Hannah to schedule a meeting.

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I sometimes need things printed on evenings or weekends. How do I do this?

Contact Melissa Hannah and let her know this is a special requirement and a solution will be found.

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I go to the library, Media Services, or another UNB department for some of my printing. What should I do?

Any print jobs done internally at UNB can continue as usual, so long as payment is made via departmental transfer (not P-card or purchase order).

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