Enhancing Timely Access to Personal Support Workers for Seniors Receiving Rehabilitation and Reablement Services (R&R) | MEKTU | NB-IRDT | UNB

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Enhancing Timely Access to Personal Support Workers for Seniors Receiving Rehabilitation and Reablement Services (R&R) 

Lead organization: Government of New Brunswick, Department of Health

Principle investigator(s): Evangeline Hallam

About the project:

The issue

The Rehabilitation and Reablement Services (R&R) program provides seniors with intensive, short-term care to help them restore their independence and remain at home following a hospital admission or event in the community. 

There is a current gap in providing timely access to personal support workers (PSWs) with the appropriate level of training to help seniors receiving R&R services and regain their independence and remain at home. The problem includes accessing the requested times and number of hours, consistency of PSWs in the home, and level of knowledge and understanding of the R&R philosophy to support these acute patients.

The importance

In a scan of Extra-Mural Program (EMP) units, 85% reported that timely access to PSWs remains an issue for R&R patients, including the additional support required for transitional R&R beds in ARF. 

Addressing the gap in providing timely access to PSW will help the R&R population restore their health and independence from home, thus reducing dependency on emergency department visits, hospital admissions and premature nursing home placements.

What makes this project different

The overall goal of this initiative is to design, implement and evaluate various PSW models of providing these services for the R&R population.

Anticipated impacts

These newly informed service delivery models are intended to:

  • Increase patient and family satisfaction,
  • Expand the reach of the service by increasing referrals to EMP R&R by 25%, and
  • Enhance knowledge and communication around the philosophy of R&R. 

Overall, we believe addressing the gap in timely access to PSWs will:

  • Promote faster recovery from illness and minimize disability,
  • Enable timely discharge from hospital,
  • Enable independent living at home, and
  • Prevent and/or delay unnecessary and more costly forms of care (hospital stays, emergency room visits, etc.)

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