Telephone Services at UNB

UNB ITS provides Voice over Internet Protocol (or VoIP for short) for telephone services which uses a computer network instead of traditional telephone lines to transmit phone calls on both the Fredericton and Saint John campuses.

TELUS is the official wireless carrier for the University of New Brunswick and provides wireless voice and data services for cellphones, smartphones, tablets and data devices for UNB through the UNB Mobility Centre.

Important information about VoIP telephone services

In the event of a power outage, telephone and network service in most locations should be available for approximately 30 minutes via a UPS (uninterruptible power source). It is important to know the location of a traditional analog for use in an emergency; consult your Department IT Contact if you're not sure where to find one – in most locations this will be a fax machine. Depending upon the extent of the emergency, cellular service may also be unavailable.

Use the right-hand menu for additional information on the support ITS provides for all telephone and cellular services at UNB, including: 

  • General telephony-related inquiries
  • Additions, changes and cancellations of services
  • Account changes, billing issues and general enquiries  
  • VoIP voicemail inquiries or password resets
  • Mobile device activations and suspensions
  • Facilitating repairs to existing equipment
  • And more!