New campus telephone services

This year, UNB’s current VoIP* telephone services are being replaced with new VoIP technology that fully integrates with Microsoft Teams (UNB’s group chat software).

*UNB’s telephone services run over a computer network rather than a traditional phone line. This is known as Voice over Internet Protocol, or VoIP for short.

Campus town halls

ITS invites all faculty and staff to join us to learn more about the new telephone services and how they will be rolled out across campus:

  • Fredericton: Wednesday, Aug. 14 from 2:30 p.m. – 4 p.m. in MacLaggan Hall room 105
  • Saint John: Thursday, Aug. 15 from 10 a.m. – 11:30 a.m. in Hazen Hall room 125

No RSVP necessary – all are welcome.

Why is this necessary?

Our current VoIP technology has an end-of-life of June 2020. We must have a new solution in place before this date to ensure continued phone services for the university.

What are the benefits of the new telephone services?

  • reduce costs for the university
  • integration with UNB Office 365 (O365) services
  • wide range of new features not available with our current VoIP solution
  • place/receive calls from anywhere, on any device
  • and more

Will I need a new phone?

Yes. UNB’s current phone models don’t work with the new VoIP technology and will need to be replaced. If you would like a headset to use with Teams we will be providing a list of recommended products for you to purchase at a later date.

Will I be required to use Teams?

No. Depending on your computer/device setup and the telephone features you want, you can choose to use:

  • A new VoIP phone only – On their own, the new VoIP phones work similarly to the phones we have today – you can place/receive calls with individuals on or off campus, connect a headset, access and manage voicemail, etc.
  • A new VoIP phone and Teams together – If desired, you can switch between your new VoIP phone and Teams on your computer or mobile device (headset required) to take advantage of a wide range of features.
  • Teams only – If your UNB computer and/or mobile device is compatible with Teams, you can use the Teams desktop or mobile app to place/receive voice and video calls from anywhere. This option will require the use of a headset.

More details on features of the new VoIP telephones and Teams, including how-to instructions, will be available soon – stay tuned.

Project update – where are we now?

What we’ve done so far

  • Conducted a survey for faculty and staff to provide feedback and input on UNB’s current and future telephone services (see the survey results)
  • Hosted focus groups with faculty and staff to gather additional questions, concerns and input.
  • Compiled and analyzed additional data on how UNB uses telephone services today.
  • Setup and tested behind-the-scenes technology needed to support our future telephone services.
  • Issued a request for quote (RFQ) for new VoIP telephones.

Still to come

In the coming months, ITS will work closely with Level 1s and departmental proxies to gather details on each faculty and department’s telephone needs and develop a schedule for rolling out the new telephones across campus.

Once telephones are purchased and tested, we’ll also develop training materials to ensure you have the resources you need to start using your new phone and/or Teams.

Specific details, timelines and training materials will be shared as they become available – stay tuned.


FAQ will be available soon. If you have any questions in the meantime, please contact the IT Service Desk.