Coming to Canada | Immigration | UNB

Students deemed eligible to travel

Step 1: Gather the required documents

If you are not subject to the travel restrictions, you can plan to travel. In addition to your temporary resident visa (TRV) or electronic travel advisory (eTA), you will be required to provide (in hard copy form) the following documents:

  • passport
  • an original and valid study permit, or
  • a port of entry letter of introduction showing an approved study permit

You may need to present the following documents to Canadian Border Security Agency (CBSA) officers upon entry to Canada:

  • letter of acceptance or confirmation of enrollment (available on eServices/academic tab)
  • proof of an established permanent address in New Brunswick/Canada (on/off campus), such as a rental agreement
  • medicare card or proof of health insurance including proof that you will be covered during the 14-day period of self-isolation. This can be shown on your student account
  • a self-isolation plan (for you and anyone travelling with you) at your port of entry if you are staying there or in New Brunswick as your final destination

And to the provincial peace officers upon entry to New Brunswick:

  • provide appropriate identification and other essential supporting documents
  • proof that you know and understand all health requirements established by NB Public Health
  • letter of approval from UNB confirming you have an isolation plan for 14 days with all basic necessities
  • confirmation that you have a travel plan directly from the airport to your place of isolation

Step 2: Departure information and confirmation

UNB cannot confirm student travel is essential, only a CBSA officer can make a final decision on your eligibility to enter Canada. For this reason, we encourage any student who feels they are eligible to travel to consider the following:

  • purchase tickets through an official travel agent or airline carrier
  • consider purchasing travel insurance and ensure your ticket is as flexible as possible
Essential information: IRCC’s automated telephony service provides information in English and French on CBSA programs, services and initiatives through recorded scripts.

Live agents are available:

  • Monday to Friday from 6 a.m. to 10 p.m. (eastern time)
  • Saturday, Sunday and Federal statutory holidays from 10 a.m. to 6 p.m. (eastern time)

Note: Commercial enquires will only be addressed Monday through Friday.

Within Canada and the United States

Toll-free: 1-800-461-9999
TTY (for those with hearing or speech impairments): 1-866-335-3237

Outside Canada and the United States

Long distance charges apply.
1-204-983-3500
1-506-636-5064

Essential information: Contact UNB’s International Student Advisor Office (ISAO) at isao@unb.ca (Fredericton students) or Ase Kelly Berg (Saint John students) at akberg@unb.ca for advice on how to prepare for travel to Canada, supporting documents, mandatory self-isolation plans, and other information.

Step 3: Planning to arrive

Register with ArriveCAN

Travelers entering Canada by air or by land must provide basic information using the traveler contact information form, available through the ArriveCAN mobile app (iOS, Android) or online at least 48 hours prior to departure.

The app helps you to:

  • provide mandatory information that is required for entry into Canada
  • avoid lineups and reduce points of contact at the border
  • provide updates on your self-isolation compliance and the development of any symptoms during the 14 days after arriving in Canada

Contact your airline

Don’t forget the airlines! All airline carriers have initiated new regulations as a result of COVID-19. It is important that you contact your carrier prior to boarding to ensure you have met all their respective requirements and have all the required documents.

In addition, you will also be asked to complete a health check and confirm you have the essential documents for arrival before you are allowed to board your plane. Anyone with COVID-19 related symptoms will not be permitted to board.

Your immediate family members may be able to come with you to Canada.

If they travel with you, they don’t need a written authorization from IRCC to travel with you. However, they must show that their reasons for travel are non-discretionary (non-optional). For example, they will help you get established an support you in Canada.

Create a mandatory self-isolation plan

When you arrive in Canada by air, land or sea, CBSA or Canada Public Health will assess your health before you leave the port of entry. If you are a foreign national and you have symptoms of COVID-19, you will not be allowed to enter Canada.

Everyone entering Canada (with specific exemptions) must self-isolate for 14 days (starting from the date you arrived in Canada). This is mandatory. Asymptomatic carriers of COVID-19 are still at risk of developing symptoms and infecting others.

  • You must self-isolate in a place where you will not have contact with people who:
    • are 65 years or older
    • have underlying medical conditions
    • have a compromised immune system
  • You must have a self-isolation plan prepared in advance and send this plan to Hillary Nguyen at hillary.nguyen@unb.ca (UNB Fredericton) or Ase Kelly Berg at akberg@unb.ca (UNB Saint John) for review and feedback. Upon arrival UNB will then send a letter of support for your travels
  • You must wear a non-medical mask or face covering while travelling to the place you will be self-isolating unless you are in a private vehicle
  • Go directly to your place of self-isolation, do not stop anywhere and stay there for 14 days
  • Do not leave your place of self-isolation unless it is to seek emergency medical assistance
  • Do not have guests even if you are outside
  • Only use private outdoor spaces if you have one at your place of self-isolation and can stay 2 metres apart from others at all times
  • Minimize contact with anyone who did not travel with you
  • Monitor your health for symptoms of COVID-19
Important information: Self-Isolation information has been provided by the Government of Canada and the Province of New Brunswick.

If you develop symptoms of COVID-19 within your 14-day self-isolation period:

  • isolate yourself from others in your home immediately
  • contact your local public health authority (call 811) and follow their instructions
  • follow the directions provided by NB Public Health
Essential information: Contact Student Services (akberg@unb.ca) on the UNB Saint John Campus or the International Student Advisors' Office (isao@unb.ca) in Fredericton as soon as you are deemed eligible to travel.

UNB has developed a self-isolation template and can help you develop a plan for your arrival. Complete this survey so that we can approve your plan and provide a letter confirming your arrangements.

Step 4: Know what to do while travelling

It is recommended that you practice the following while using public transportation:

  • avoid large crowds or crowded areas
  • avoid contact with sick people, especially those with a cough, fever or difficulty breathing
  • be aware of the local situation and follow local public health advice
  • wash your hands often with soap under warm running water for at least 20 seconds
  • use alcohol-based hand sanitizer (containing 60% alcohol) if soap and water are not available and always keep some with you when you travel
  • practice proper cough and sneeze etiquette

In airports, travellers will be asked to cover their mouth and nose when:

  • at Canadian airport screening checkpoints, where the screeners cannot always keep two metres of separation between themselves and the traveller
  • they cannot physically distance from others, or as directed by the airline employees
  • directed to do so by a public health order or public health official

Step 5: Arriving in Canada

Upon arrival at the port of entry, CBSA Officers will ask you to provide your self-isolation plan and conduct a health assessment, including:

  • asking if you have a cough, fever or difficulty breathing and requiring you to acknowledge that you must:
    • self-isolate for 14 days if you don't have symptoms or
    • quarantine for 14 days if you have symptoms of COVID-19
  • asking if you have a suitable place to isolate or quarantine, where:
  • given instructions about what you must do under the emergency order
Important information: Violating any instructions provided to you when you entered Canada is an offence under the Quarantine Act and could lead to up to:
  • 6 months in prison and/or
  • $750,000 in fines

Step 6: Continuing to New Brunswick

The following sections are for students who are:

  1. deemed safe to continue and have been given permission to board a connecting flight to NB
  2. an international student travelling from outside the “Atlantic bubble” of New Brunswick, PEI, Nova Scotia and Newfoundland

Registering with the Province of New Brunswick

If you are travelling from outside the Atlantic bubble, you must register with the Province of New Brunswick at least 48 hours prior to arrival. This is not required for students who have already registered with ArriveCAN.

The following are documents you may be required to provide to gain permission to cross the border and enter New Brunswick:

  • Copy of the authorized letter acknowledging your self-isolation plan from UNB
  • Copy of your self-isolation plan (including address of residency)
  • Valid passport
  • A valid original study permit (not a copy)
  • Confirmation of health insurance

Travelling from point of entry to self-isolation location

You should not use public transportation (e.g. a bus). When using taxis, practice the following good health practices:

  • do not share a vehicle with others (if you are in Fredericton, use Checker Cabs (Tel: 506-450-8294). The cost is approximately $30 CDN)
  • load your own luggage into the vehicle,
  • wear a mask and keep a safe distance (at least 2 metres) between you and the driver, and
  • continue to follow good personal hygiene practices

You must not stop at any businesses or residential locations. You must proceed directly to your self-isolation location and remain there for the entire 14-day duration.

Essential information: Upon arriving in NB, students must go directly to the location where they will self-isolate (NO STOPPING) and stay there for the entire 14 days (NO LEAVING)

Implementing your 14-day self-isolation plan

Canada takes the health and safety of everyone living within its borders very seriously. It is important that you follow the law and respect your self-isolation period. This means that you are NOT allowed to leave your self-isolation location, take the bus or a taxi to get groceries or have a friend come over to visit you.

Public Health Offices will make unscheduled visits to follow up on your self-isolation practices. If you are violating the conditions, they have the power to issue personal fines. Fines up to $1,000 have been issued to people who violate their self-isolation requirements.

Self-isolation template: Whether you are staying in a residence organized by UNB or your own personal apartment, a comprehensive self-isolation plan is essential to enter New Brunswick. To help you with this, UNB has developed a self-isolation plan template which can guide you through the process.

Essential information: Contact Hillary Nguyen (hillary.nguyen@unb.ca) at UNB Fredericton or Ase Kelly Berg (akberg@unb.ca) at UNB Saint John for review of your self-isolation plan and to receive a letter supporting your travel to UNB.

UNB Residence: If you are unable or unsure how to self-isolate, UNB has made specific on-campus residences available for students to complete their self-isolate period prior to the fall term. If you choose to self-isolate with UNB, make sure to contact resadmin@unb.ca (UNB Fredericton) or res@unb.ca (UNB Saint John) to register for this service. Students will be responsibile for the cost of these arrangements.

Personal accommodations: It is essential that you have a plan to prepare your personal arrangements prior to arrival to ensure you can successfully complete your 14-day self-isolation without having to stop anywhere after arriving in NB.

Things to consider:

  • have a bit of food with you for the day of arrival and make sure that you are not violating Canada's food import laws
  • know which grocery stores provide online shopping and delivery (e.g. Instacart), how to set up your account, available grocery items, cost of delivery and eventual service fees
  • plan how you will spend your time, entertain yourself and stay connected to friends and family without leaving your location or having visitors. Consider establishing an internet connection and/or acquiring phone service prior to arrival
  • if your self-isolation location is not your usual accommodations, ensure you have the required facilities and supplies available (e.g. kitchen utensils/plates, cleaning supplies, towels, personal hygiene supplies, etc.)
  • contact your landlord or the owner of the property to confirm if deliveries can be made to your door using acceptable self-isolation practices
  • if you are self-isolating with others, all persons in the accommodations must isolate together and the 14-day period begins the day the last person enters the accommodations. The self-isolation period for everyone starts again at Day 1 when someone new enters the accommodations

Asking family, friends, neighbors, or fellow students for help (while practicing social distancing) can make it less stressful and make the time go by faster. Prior to beginning your self-isolation:

  • Review and understand the Province of New Brunswick's self-isolation, self-monitoring and self-assessment requirements
  • Establish your personal cleaning and disinfecting practices based on the Government of NB’s recommendations with a house cleaning and disinfecting log to help you keep track.
  • Purchase (or ask someone else to purchase) and have available
    • cleaning supplies – cleaners, disinfectants, cloths
    • a thermometer (1 per person self-isolating in the accommodations)
    • disposable gloves
    • safety glasses
    • hygiene supplies – soap, hand sanitizer, towels, toilet paper and female hygiene products
    • laundry facilities and supplies
  • Print off and post the following information posters around your home:

Finances: During a pandemic, money is not always accepted. Make sure you have access to your bank account (either in Canada or abroad), e-transfers and/or credit cards. Due to social distancing measures in place, you may need to pay first and then have things delivered.

Meals: Prepare for your day of arrival. In some cases, students may have to travel for a couple of days to reach New Brunswick. Make sure you have access to enough food while you travel and when you arrive. Check to make sure it is legal to bring this food across any international borders. Remember, if there is an empty fridge at your accommodations, it might be a few hours or the next day before you can eat.

Maintaining good eating habits is essential during your self-isolation. We have put together a list of organizations which will provide delivery services. Check your area for availability:

  • Instacart: Available in connection with Costco, Walmart, Superstore, Shopper’s, M&M Meats, Staples) This service delivers to door and pick up
  • PC Express offers home delivery and pickup options at grocery stores across Canada, including Loblaws, Real Canadian Superstore, No Frills, Fortinos, Independent, Zehrs, Valu-Mart and Citymarket
  • Atlantic Superstore: Online Shopping only but no delivery option

Staying connected: Internet and cell phones will play an important part in staying connected. Before you start to travel, make sure you have a working cell phone and have access to internet. You will need to receive calls and send emails within a day or so of arriving.

Health monitoring and testing

After you arrive at your self-isolation location, please contact isao@unb.ca in Fredericton or akberg@unb.ca in Saint John to let us know you have arrived and that you will be starting your self-isolation.

It is essential that you confirm the following:

  • your local address
  • a phone number where you can be reached, and
  • proof of health insurance (I.e. GuardMe and/or NB Medicare)

You will then be contacted by a representative from UNB who will conduct a Daily Self-Assessment and provide assistance if you are showing any symptoms or become ill during travel or self-isolation.

Essential information: Make sure you are available to answer the phone. If you are not able to be reached within 3 calls, your information will be provided to the Province of New Brunswick and they will conduct an in-person wellness check.
Important information: The Government of Canada keeps a list of exposure locations where travelers may have been exposed to COVID-19.

Whether or not you have been on those flights or travelled through those areas, if you develop symptoms at any time, you must:

  • stay in your accommodation
  • isolate from others as quickly as possible
  • contact the number provided by UNB and
  • call TELECARE-811

COVID-19 testing for students who have crossed international borders

On day 10 (or day 11 or 12 if it falls on a weekend) of your self-isolation, a health care professional will administer a COVID-19 test. This test is mandatory.

Important information: At all times, measures to protect the international students’ privacy rights will be implemented and respected.

Test results

  • Negative results: Self-isolation period ends on day 14 of arrival date
  • Positive results: If the Regional Medical Officer of Health contacts you with a positive test result, you must remain in isolation and follow the local public health authority advice.

At this time, UNB will follow the advice of the Regional Medical Officer of Health and take actions to support you and others who are self-isolating with you to ensure your privacy, establish a self-isolation plan and ensure you have the required medical attention.

Step 7: Protect yourself and others after self-isolation

The best thing you can do to prevent spreading COVID-19 is to wash your hands frequently with warm water and soap for at least 20 seconds. If none is available, use hand sanitizer containing at least 60% alcohol.

To protect others, you should also:

  • stay at home if you are feeling unwell
  • maintain a 2-metre physical distance from others
  • avoid touching your face, mouth, nose or eyes

Wearing a non-medical mask/facial covering in the community is recommended for periods of time when it is not possible to consistently maintain a 2-metre physical distance from others, particularly in crowded public settings, such as:

  • stores
  • shopping areas
  • public transportation

Information, resources and updates on COVID-19 are available from the University of New Brunswick, the Government of New Brunswick and the Government of Canada. Stay connected and up to date.