WHAT WE OFFER:
WHAT WE OFFER:
YOUR FOCUS:
YOUR FOCUS:
- Provide front-line service to all internal and external clients booking space on campus.
- Work closely with service delivery team members to ensure all services are delivered in line with the client's expectations; this includes food service, audio-visual, room sets, bar service, parking, information technology, security, cleaning services, and others.
- Deliver best-in-class service to all clients including regular communication via email, phone, and in-person.
- Liaise between external clients and our on-campus partners to ensure all client needs are delivered (i.e., food and beverage, room set-up, cleaning, security, audio-visual, parking, etc.).
- Maintain knowledge of Fredericton Space Usage Guidelines as well as an ability to interpret the guidelines in a diverse array of individual circumstances and exceptions.
- Issue quotes and contracts related to meeting room bookings and associated services.
- Work closely with the Registrar's Office to balance academic course needs with other space booking needs.
- Perform Wu Conference Centre reception periodically.
- Work with Conference Services team members and directly with clients to design online event websites and online event; registration sites; make edits to the site as required; provide regular reporting and updates.
- Work on-site at events to ensure best-in-class service is delivered to our clients; this may require weekend and evening work on occasion.
WHAT YOU BRING:
WHAT YOU BRING:
- Post-Secondary education in Business Administration, Hospitality, tourism, or a related field.
- 1 - 3 years' experience in a complex business environment.
- 1 - 3 years' experience in client service, hospitality, or a related field.
- Equivalent experience and education will be considered.
Additional Strengths
- Ability to process high volumes of work in a friendly, efficient, and accurate manner.
- Skilled in collaboration, communication, negotiation, and persuasion.
- Accuracy, attention to detail, and a commitment to excellence is critical to success in this role.
- Confidence in implementing change and a demonstrated commitment to supporting an entrepreneurial, client-service-focused organizational culture.
- Tact and diplomacy, paired with a strong work ethic are required.
- Excellent communication skills and a proven ability to connect with a variety of different people.
- A positive, can-do attitude paired with an openness to change.
- A naturally friendly people-person who is charismatic and has a good sense of humour.
WHO WE ARE:
WHO WE ARE:
This position is part of the PSAC, Local 60551 employee group and falls under the PTSU Collective Agreement.
UNB is situated on the unceded territory of the Wolastoqiyik and Mi'kmaq peoples along the banks of the beautiful and bountiful Wolastoq river, a region recognized worldwide for its natural beauty. UNB is a comprehensive university with a long history of excellence in teaching and research.
COMMITMENT TO EQUITY, DIVERSITY & INCLUSION
COMMITMENT TO EQUITY, DIVERSITY & INCLUSION
The University of New Brunswick and PSAC/PTSU Local 60551 are committed to employment equity and fostering diversity within our community and developing an inclusive workplace that reflects the richness of the broader community that we serve. The University welcomes and encourages applications from all qualified individuals who will help us achieve our goals, including women, visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, gender identity or gender expression. Preference will be given to Canadian citizens and permanent residents of Canada.
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