Client Support Analyst

College of Extended Learning

Employment Opportunity #260-22.23



Closing Date: February 28, 2023 at 4:30 PM





We thank all those who apply; however, only those selected for an interview will be contacted.








Full-Time | 1-Year Term | Fredericton | Hybrid













Standard Work Hours:

Mon - Fri | 8:15 am - 4:30 pm | 36.25 hours per week




Salary Range:

$46,345.00 - $60,248.00 per annum



Why Choose UNB?




UNB offers a large variety of benefits for employees, including a full pension, a minimum of three weeks of vacation annually, the Employee and Family Assistance Program (EFAP), and dental, life, and health insurance.


UNB is committed to ensuring employees can maintain a healthy work-life balance. As such, we're proud to support a hybrid work approach, which includes flexible hours and work-from-home options.








Reporting to the Systems & Project Manager, the Client Support Analyst is the primary point of contact with students for day-to-day IT activities and acts as a resource to provide assistive technology consultation, support and maintenance.


















































  • Post-Secondary diploma with a concentration in computer science, information systems, or technical field. 









  • Minimum of 3 years of direct experience in an IT support role providing support for end-users.
  • An equivalent mix of education and experience will be considered.


Additional Strengths






















  • Experience troubleshooting Windows, Macintosh, and Linux operating systems.
  • Experience working with learning management systems or equivalent experience (D2L preferred).
  • Experience designing/delivering focused training sessions.
  • Excellent customer service skills when dealing with a multitude of people from various backgrounds.
  • Ability to work in a fast-paced environment.
  • Excellent verbal, written and interpersonal communication skills.
  • Analytical thinker with the ability to interpret user needs.
  • Organized, versatile and possess strong administrative skills.
  • Ability to exercise initiative to independently learn new technologies. 








The UNB College of Extended Learning is the primary lifelong learning outreach vehicle for the University and carries critical community-building and revenue-generation functions.




This position is part of the PSAC, Local 60551 employee group and falls under the PTSU Collective Agreement.



UNB is situated on the unceded territory of the Wolastoqiyik and Mi'kmaq peoples along the banks of the beautiful and bountiful Wolastoq river, a region recognized worldwide for its natural beauty. UNB is a comprehensive university with a long history of excellence in teaching and research.






The University of New Brunswick and PSAC/PTSU Local 60551 are committed to employment equity and fostering diversity within our community and developing an inclusive workplace that reflects the richness of the broader community that we serve. The University welcomes and encourages applications from all qualified individuals who will help us achieve our goals, including women, visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, gender identity or gender expression. Preference will be given to Canadian citizens and permanent residents of Canada.

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