Closing Date: January 20, 2023 at 4:30 PM
We thank all those who apply; however, only those selected for an interview will be contacted.
Note: This position was previously posted and closed December 16, 2022. All applications will be resubmitted in the competition. Previous applicants need not apply.
WHAT WE OFFER:
Full-Time | Continuing | Fredericton | Hybrid
Standard Work Hours:
Mon - Fri | 8:15 am - 4:30 pm | 36.25 hours per week
Salary Range:
$20.45 - $23.75 per hour
UNB offers a large variety of benefits for employees, including a full pension, minimum three weeks of vacation annually, the Employee and Family Assistance Program (EFAP), and dental, life, and health insurance.
UNB is committed to ensuring employees can maintain a healthy work-life balance. As such, we're proud to support a hybrid work approach, which includes work from home options.
YOUR FOCUS:
- Receive, validate, and process documents for sponsored students each term.
- Receive and respond to all sponsor, sponsored student, and departmental inquiries, troubleshoot, and take appropriate action.
- Make payment arrangements via email for both campuses and negotiate plans for those who cannot meet regular criteria. Follow-up on payment plans that are not being kept.
- Prepare, verify, and distribute all invoices for sponsored students.
- Ensure submitted documents comply with Financial Services policies and procedures.
- Receive and respond to all sponsor, sponsored student, and departmental inquiries, troubleshoot, and take appropriate action.
- Prepare, review, and distribute all invoices for sponsored students.
- Manage and balance the Sponsorship Billing Receivable. Analyze, investigate, and troubleshoot to resolve any issues.
- Maintain and monitor multiple spreadsheets.
- Provide backup assistance to the Financial Services Receptionist including assisting in phone, email and in person inquiries.
WHAT YOU BRING:
- Diploma in Business or the equivalent professional training and years of experience.
- Five years of related experience in a high-volume customer service and computerized accounting environment.
Additional Strengths
- Intermediate level knowledge of Microsoft Suite of products.
- Knowledge of Colleague ERP and Ellucian's Colleague considered an asset.
- Excellent organizational and customer service skills, superior oral and written communication skills, combined with the ability to work under pressure to meet deadlines.
- Confidentiality and attention to detail.
- Exceptional people, telephone, and email skills.
- Must be willing to participate in job-related courses for a computer-oriented and customer service environment.
WHO WE ARE:
This position is part of the UNIFOR, Local 4504 employee group and falls under the SALAC Collective Agreement.
UNB is situated on the unceded territory of the Wolastoqiyik and Mi'kmaq peoples along the banks of the beautiful and bountiful Wolastoq river, a region recognized worldwide for its natural beauty. UNB is a comprehensive university with a long history of excellence in teaching and research.
COMMITMENT TO EQUITY, DIVERSITY & INCLUSION