Client Support Analyst

Information Technology Services

Employment Opportunity #208-22.23



Closing Date: February 16, 2023 at 4:30 PM





We thank all those who apply; however, only those selected for an interview will be contacted.




Note: This position was previously posted and closed December 9, 2022. All applications will be resubmitted in the competition. Previous applicants need not apply.







Full-Time | 1-Year Term | Fredericton | On-Campus













Standard Work Hours:

Mon - Fri | 8:15 am - 4:30 pm | 36.25 hours per week




Salary Range:

$46,345.00 - $60,248.00 per annum



Why Choose UNB?





UNB offers a large variety of benefits for employees, including a full pension, minimum three weeks of vacation annually, the Employee and Family Assistance Program (EFAP), and dental, life, and health insurance.







Reporting to the Manager of Service Operations, the Client Support Analyst provides technology consultation, installation, support, and maintenance services through the ITS Service Desk, the UNB Mobility Centre and through service agreements with UNB Departments. This position also supervises students.
































  • Bachelor's degree or diploma in a technology field.
  • 3 years related work experience.


Additional Strengths


















  • Experience troubleshooting Windows, Macintosh, and Linux operating systems.
  • Excellent customer service.
  • Must be willing to work occasional overtime and participate in regular after hours on-call.
  • Participation in after-hours emergency response if available.
  • Ability to prioritize work, apply evolving departmental standards and meet deadlines.
  • Ability to adapt to changes in work and technical environments.
  • Exercise initiative to independently learn new technologies.








Information Technology Services (ITS) provides UNB with professional information and communication technology services, leadership, and expertise to ensure the UNB community can achieve its goals with the support of the best technologies of today and advances of tomorrow.




This position is part of the PSAC, Local 60551 employee group and falls under the PTSU Collective Agreement.



UNB is situated on the unceded territory of the Wolastoqiyik and Mi'kmaq peoples along the banks of the beautiful and bountiful Wolastoq river, a region recognized worldwide for its natural beauty. UNB is a comprehensive university with a long history of excellence in teaching and research.










The University of New Brunswick and PSAC/PTSU Local 60551 are committed to employment equity and fostering diversity within our community and developing an inclusive workplace that reflects the richness of the broader community that we serve. The University welcomes and encourages applications from all qualified individuals who will help us achieve our goals, including women, visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, gender identity or gender expression. Preference will be given to Canadian citizens and permanent residents of Canada.

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