The University of New Brunswick Fredericton welcomes applications for the position of Client Support Analyst with Information Technology Services. This is a continuing, full-time (36.25 hours per week) position with a salary range of $46,345 - $60,248 per annum (a market differential may apply).
Reporting to the Manager of Service Operations, the Client Support Analyst provides technology consultation, installation, support, and maintenance services through the ITS Service Desk, the UNB Mobility Centre and through service agreements with UNB Departments. This position also supervises students.
Position Summary:
- Provide quality tier 1 & tier 2 technology support for users.
- Professionally maintain and support technology in departments; investigate & diagnose incidents/vulnerabilities, apply known fixes & maintain documentation.
- Effectively and efficiently, install and connect technology hardware and software.
- Provide technology purchasing recommendations that meet users' needs and assist in the building of technology budgets.
- Effectively supervise student employees.
- Contribute to successful personal and team performance.
- Participate in project teams as an effective team member and complete independent projects successfully and on time.
Requirements/Skills:
- Bachelor's degree or diploma in a technology field.
- 3 years related work experience.
- Experience troubleshooting Windows, Macintosh, and Linux operating systems.
- Excellent customer service.
- Must be willing to work occasional overtime and participate in regular after hours on-call.
- Participation in after-hours emergency response if available.
- Ability to prioritize work, apply evolving departmental standards and meet deadlines.
- Ability to adapt to changes in work and technical environments.
- Exercise initiative to independently learn new technologies.
Closing date for applications is October 17, 2022 at 4:30 PM.
This position is covered by the terms and conditions contained in the Collective Agreement negotiated between UNB and PSAC/PTSU Local 60551.
The University of New Brunswick and PSAC/PTSU Local 60551 are committed to employment equity and fostering diversity within our community and developing an inclusive workplace that reflects the richness of the broader community that we serve. The University welcomes and encourages applications from all qualified individuals who will help us achieve our goals, including women, visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, gender identity or gender expression. Preference will be given to Canadian citizens and permanent residents of Canada.
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