The University of New Brunswick Fredericton welcomes applications for the position of Clerk PL5 (Appeals Officer) with the Registrar's Office. This is a continuing, full-time (36.25 hours per week) position with the SALAC employee group. The position is funded by the University Budget with a salary range of $22.02 - $26.05 per hour.
This position reports directly to the Associate Registrar-Records & Registration Services (AR) and provides daily administration of student appeals and academic offence responsibilities for the Senate Student Standings and Promotions Committee (SSS&P) which reviews student appeals of academic decisions and charges of academic offence. In addition to the main duties of appeals this position is also responsible for the compilation of confidential information for annual reporting.
Position summary:
- Provide administrative duties for the appeal applications. Compile case information to be presented at SSS&P committee meetings. Prepare official letters of decision, contact faculty with requests concerning student records; receive medical and compassionate support documentation along with student letters of appeal. Contact students to advise on proper documentation required or redirect the student to the Student Advocate for additional support.
- Assist the AR with accurate and detailed statistical information pertaining to appeals for each reporting term.
- Meet with students regularly, and answer questions posed related to the appeal process and general interpretation of the academic regulations.
- Ensure that inquiries are responded to expeditiously and accurately with a high level of confidentiality.
- Provide follow up with students with respect to any decisions made by the committee.
- Manage the appeal@unb.ca e-mail account inquiries and maintain a current committee group list serve.
- Comprehend the assessment procedure in order to be able to explain how academic decisions (i.e., academic probation required to withdraw) are calculated.
- Arrange weekly SSS&P Committee meetings, prepare schedules, create agendas, maintain the appeal database, track decisions, and compile information for tracking notations on student records.
- Recommend to the AR cases to process through to active faculty subcommittees for a decision.
- Act as liaison with academic units, instructors, students, and the public with respect to records and registration information, student appeals, and the University Calendar Regulations & Policies. Correspond daily with Faculty/Departmental staff with respect to appeals and especially Student Services and Affairs regarding student cases.
- Support the preparation of time-sensitive documents within the Records and Registration unit during high volume times throughout the academic year and provides back up for Grade Review processing and Challenge for Credits.
- Assist on special projects when required and assists in other areas of the Registrar's Office as assigned.
Requirements/Skills:
- University Degree with a minimum of 5 years' relevant work experience OR an equivalent combination of training and experience.
- Demonstrated attention to detail, exceptional organizational skills, multi-tasking, excellent verbal and written communication skills and the ability to work independently and as a part of a team.
- Exceptional people and telephone skills demonstrating discretion, tact, and judgment.
- Proven ability to meet deadlines and provide quick reaction to requests.
- Experience working in Microsoft Windows/Teams environment with demonstrated MS Office skills.
- Data entry/keyboarding, basic Internet literacy with use of a variety of Web Browsers. Experience with an enterprise computing system such as Colleague preferred. Adobe Acrobat, Excel Databases, and Footprint's skills also preferable.
Closing date for applications is November 18, 2021 4:30PM. We thank all applicants for their interest but only those selected for an interview will be contacted.
The University of New Brunswick is committed to employment equity and fostering diversity within our community and developing an inclusive workplace that reflects the richness of the broader community that we serve. The University welcomes and encourages applications from all qualified individuals who will help us achieve our goals, including women, visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, gender identity or gender expression. Preference will be given to Canadian citizens and permanent residents of Canada.
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