The University of New Brunswick Fredericton welcomes applications for the position of Library Assistant PL5 with UNB Libraries. This is a continuing full-time (36.25 hours per week) position with the SALAC employee group. The position is funded by the University Budget with a salary range of $22.02 - $26.05 per hour.
Directed by the Head of Reference & Circulation Services, this position supports a variety of activities required for the operation of Circulation Services and will work as part of a team to ensure excellent service and smooth functioning of front-line services within the UNBF Libraries system.
Hours of work may include evenings and weekends and may be required at any of the three UNBF Libraries.
Note: This position was previously advertised and closed on August 13, 2021. Previous applicants need not re-apply. All applications will be re-submitted in the competition.
Position summary:
- Support the Coordinator in the management of student assistants and operations for Circulation Desk at the branches. May be responsible for opening or closing the library.
- Staff the Circulation Desk for a minimum of 15 hours a week. Circulate library materials, process fine payments, answer directional questions, and refer people to appropriate service.
- Participate, as required, in the recruitment, selection, supervision and training of student assistants as well as new full- and part-time employees.
- Provide tier 2 reference services, which includes answering basic reference questions related to library holdings, resources, and policies, referring more complex research questions appropriately.
- Work with patrons to resolve user account issues.
- Assist with special projects such as collections withdrawals.
- Participate in departmental meetings as required.
- Troubleshoot computer and/or student copying, printing, and scanning, issues, referring more complex issues to technical support as required.
- Perform other duties as required, including act as back up for Coordinator of Circulation Services in branches.
Requirements/Skills:
- University degree supplemented by at least 2 years' experience in a public service area of an academic library, or an equivalent combination of training and experience.
- Demonstrated excellent public service orientation. Must have the interpersonal skills to deal with faculty, staff, students, colleagues, and other library patrons with tact, discretion, and courtesy.
- Supervisory experience is an asset.
- Demonstrated ability to deal with stressful service situations calmly and effectively.
- Ability to work effectively in an online environment including demonstrated expertise with electronic library resources and services, and desktop applications.
- Willingness to contribute positively to ongoing improvement of library service.
- Demonstrated decision making, and problem-solving skills.
- Demonstrated ability to work independently and as a member of a team and with careful attention to detail.
- Physical stamina for lifting, standing, and bending.
Closing date for applications is September 21,2021 4:30PM. We thank all applicants for their interest but only those selected for an interview will be contacted.
The University of New Brunswick is committed to employment equity and fostering diversity within our community and developing an inclusive workplace that reflects the richness of the broader community that we serve. The University welcomes and encourages applications from all qualified individuals who will help us achieve our goals, including women, visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, gender identity or gender expression. Preference will be given to Canadian citizens and permanent residents of Canada.
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