The University of New Brunswick Saint John welcomes applications for the position of Manager, Student Technology Centre with Information Services & Systems. This is a continuing full-time (36.25 hours per week) position with the APT employee group. The position is funded by the University Budget with a salary range of $51,082 - $66,406 per annum.
The Student Technology Centre (STC) in the Hans W. Klohn Commons provides technical support for students. This position provides management, leadership, and direction for the STC and plays a hands-on role in the day-to-day services. ISS works closely with UNBF colleagues to ensure that essential services are securely and reliably maintained.
Position summary:
- Responsible for the operation of the Student Technology Centre.
- Seek input into long-range planning for the department.
- Ensure that the STC is staffed appropriately at all times and manage work schedules accordingly.
- Oversee the work order management solution (Footprints).
- Supervise 1 full-time staff member and several student assistants. Ensure that staff are adequately trained, motivated, and follow department requirements for performance review.
- Manage student computing labs and student printing operations.
- Oversee the purchase of all lab computing equipment, computer set up, coordinate software needs, maintenance, troubleshooting and support.
- Monitor the condition of lab equipment, software, and facilities closely.
- Plan, configure, install, and maintain various lab, classroom, and STC computers.
- Ensure budgets are spent wisely and effectively, and that all university requirements are met.
- Manage the Campus Information Display in coordination with Communications & Marketing.
- Co-chair and coordinate the Student Technology Fee Committee. Support technology installation where appropriate.
- Identify and resolve service desk issues. Maintain service metrics.
- Coordinate issues management, which may include: student account administration and support, print credit and printing issues, student access to UNB technologies, student email access, computing lab problems, etc.
- Support student success events and activities (e.g. SOAR, special student events, etc.) as required.
- Represent STC on campus and university-wide committees as required. Advocate for student technology needs.
- Oversee special projects and initiatives. Other duties as required.
Requirements/Skills:
- Bachelor's Degree in Computer Science, Information Systems, or a related field. Minimum of three years' experience working in an enterprise computing support position or IT customer service role in a managerial capacity.
- Demonstrated strong technical skills and expertise with a wide variety of technology tools - network, software, hardware, AV, etc. Exercise initiative to learn new technology.
- Demonstrated excellent customer service and interpersonal skills including tact, clarity of instruction, and patience when dealing with highly stressed students and clients.
- Experience managing budgets.
- Demonstrated strong problem solving skills. Ability to handle complex tasks in a fast-paced environment.
- Experience with Windows OS and MAC OS.
- Motivated, able to work independently or with team. Able to recruit, train, manage, and motivate a diverse team.
- Ability to interact and communicate with a diverse group of clients. Excellent verbal and written communication.
- Able to work non-standard hours at times (e.g., lab set up, special events and projects).
Closing date for applications is August 16, 2021 4:00PM. We thank all applicants for their interest but only those selected for an interview will be contacted.
The University of New Brunswick is committed to employment equity and fostering diversity within our community and developing an inclusive workplace that reflects the richness of the broader community that we serve. The University welcomes and encourages applications from all qualified individuals who will help us achieve our goals, including women, visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, gender identity or gender expression. Preference will be given to Canadian citizens and permanent residents of Canada.
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