The University of New Brunswick Fredericton welcomes applications for the position of Clerk PL5 (Client Support Officer) with the Registrar's Office. This is a continuing full-time (36.25 hours per week) position with the SALAC employee group. The position is funded by the University Budget with a salary range of $22.02 - $26.05 per hour.
The Clerk PL5 (Client Support Officer) provides superior customer service in support of academic and administrative units on both the Fredericton and Saint John campuses. This position reports to the Associate Registrar, Student Information Systems & Services and is responsible for all academic scheduling, reporting, and the support of administrative & student information systems.
Note: This position was previously posted and closed on August 9, 2021. Previous applicants need not re-apply. All applications will be re-submitted in the competition.
- Produce the undergraduate and graduate academic timetables. Provide reports to departmental timetable coordinators. Collect, compile, enter, and ensure that timetable information is accurate and timely in the system.
- Use scheduling optimization software to assign rooms to all timetabled courses.
- Ensure that appropriate classroom resources are assigned and space utilization is maximized.
- Manage daily requests for all academic room bookings.
- Produce the fall and winter term examination schedules. Assign space for scheduled exams and ensure public exam schedule is accurate. Maintain inventory and distribution of examination supplies.
- Resolve complex issues throughout the timetabling and scheduling processes, adhering to policy and university regulations.
- Provide internal and external enrollment reporting and statistics, including ad hoc requests for student system data and reporting.
- Update and maintain Senate Curriculum Committee approved changes for academic programs, new courses, course deletions, course numbers, title changes, credit hours, and prerequisites/co-requisites.
- Provide support for all Registrar's Office graduation processes.
- Review, evaluate, and determine academic decisions for Dean's list, Good Standing, Co-op/PEP, Entrance Programs and Bridging Year.
- Provides high level support and training for faculty/staff on student information system, Colleague Self-Service, Perceptive Content & SharePoint. Troubleshoots academic issues for class waitlists. Advise, GPA calculations and Academic decisions.
- Maintain the Registrar's Office external site and SharePoint site.
- Provide back up for the Manager to evaluate and authorize requests for electronic access to confidential academic and student record information for faculty/staff under UNB privacy guidelines.
- Perform other related duties as required.
- University degree with a minimum of 5 years relevant experience. An equivalent combination of education and experience may be considered.
- 5 years' experience in a university setting with administrative responsibility and experience in a service-centered environment.
- Direct experience with scheduling software, reporting tools, and database systems. Superior knowledge of Ellucian Colleague is considered an asset.
- Attention to detail, exceptional organizational skills, and excellent verbal and written communication skills.
- Demonstrated ability to manage complex administrative tasks, meet tight deadlines, and work independently and as part of a team in a high pressure environment.
- Strong client-centered focus with exceptional customer service skills.
- Strong analytical, problem-solving, and technical skills with the ability to learn new skills quickly.
- Superior judgment, tact, and confidentiality. Ability to apply existing policy and make decisions on complex matters.
Closing date for applications is August 31, 2021 4:00PM. We thank all applicants for their interest but only those selected for an interview will be contacted.
The University of New Brunswick is committed to employment equity and fostering diversity within our community and developing an inclusive workplace that reflects the richness of the broader community that we serve. The University welcomes and encourages applications from all qualified individuals who will help us achieve our goals, including women, visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, gender identity or gender expression. Preference will be given to Canadian citizens and permanent residents of Canada.