The University of New Brunswick Fredericton welcomes applications for the position of Library Assistant PL6 with UNB Libraries. This is a continuing full-time (36.25 hours per week) position with the SALAC employee group. The position is funded by the University Budget with a salary range of $23.75 - $28.22 per hour.
Directed by the Head of Reference & Circulation Services, the Library Assistant PL6 plays a key role in the operation of Circulation Services at the Harriet Irving Library. This position works as part of a leadership team to ensure excellent service and smooth functioning of front-line services within the UNBF Libraries system. Hours of work may include evenings and weekends. The Library Assistant PL6 may be required to provide service at any of the three UNBF Libraries.
- Manage support staff and maintain operations for Circulation Services Desk at the Harriet Irving Library.
- Schedule and supervise employees within Circulation Services Desk context, including approval of hours for part-time staff.
- Staff the circulation desk for a minimum of 12 hours a week. Circulate library materials, process fine payments, address user account problems, answer directional questions, and refer people to appropriate service.
- Understand and apply UNB Libraries' policies and procedures. Recommend changes or updates to the Head of Reference & Circulation Services.
- Process and reconcile cash/debit transactions. Liaise with Financial Services and Library Administration Office as required.
- Monitor Circulation Services email account. Work with patrons to resolve issues related to fines and liaise with Financial Services and Library Administration as required.
- Participate, as required, in the recruitment, selection, and training of new employees and student assistants.
- Attend Student Assistant Subcommittee Meetings as required.
- Provide tier 2 reference services. Answer basic reference questions related to library holdings, resources, and policies, refer more complex research questions appropriately.
- Assist with collection maintenance. Make recommendations for potential collection withdrawals and purchases, location changes, and edit bibliographic records.
- Participate in departmental meetings.
- Work closely with Library Systems to resolve computer-related issues in the library.
- Maintain regular communication with other senior library assistants in the system.
- Provide first level of support for the collection statistics, including Service Desk statistics and floor counts.
- Perform other duties as required, including act as back up for Senior Library Assistant in branches.
- University degree supplemented by 5 years' progressive responsible experience preferably in a public service area of an academic library or an equivalent combination of training and experience.
- Demonstrated excellent public service orientation. Must have interpersonal skills to deal with faculty, staff, students, colleagues, and other library patrons with tact, discretion, and courtesy.
- Successful supervisory experience is essential, including experience recruiting, hiring, and training.
- Demonstrated ability to deal with stressful service situations calmly and effectively.
- Ability to work effectively in an online environment including demonstrated expertise with electronic library resources and services, and desktop applications.
- Willingness to contribute positively to ongoing improvement of library service.
- Demonstrated leadership, decision making, and problem-solving skills.
- Demonstrated ability to work independently and as a member of a team and with careful attention to detail.
- Ability to work regular evening and weekend shifts, on a flexible basis as required to supervise and train part-time staff.
- Physical stamina for lifting, standing, and bending.
Closing date for applications is July 26, 2021 4:00PM. We thank all applicants for their interest but only those selected for an interview will be contacted.
The University of New Brunswick is committed to employment equity and fostering diversity within our community and developing an inclusive workplace that reflects the richness of the broader community that we serve. The University welcomes and encourages applications from all qualified individuals who will help us achieve our goals, including women, visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, gender identity or gender expression. Preference will be given to Canadian citizens and permanent residents of Canada.