The University of New Brunswick Saint John welcomes applications for the position of Client Service Representative with the International Recruitment Centre (IRC). This is a full-time (36.25 hours per week), 3-year term position with the PTSU employee group. The position is funded by the University Budget with a salary range of $33,737 - $42,171 per annum.
Reporting to the Operations and Business Development Manager, the Client Service Representative will work to support prospective student inquiry, application and enrolment targets for UNB.
Position summary:
- Provide outstanding customer service to all students and key influencers throughout the recruitment funnel.
- Respond to student inquiries in a professional and timely manner via email, phone and in person.
- Maintain excellent knowledge of UNB, including: programs, admission requirements, services, policies, etc.
- Work closely with the university community to facilitate an excellent prospective student experience.
- Execute and track all communications with prospective students within the CRM using a variety of media such as email, phone, text message, packing and mailing of info packages, etc.
- Assist the recruiters with follow-up to all recruitment initiatives.
- Assist the Recruitment Marketing Team with development and implementation of communication plans.
- Develop and maintain reports for communication and tracking purposes.
- Check agent references and develop new agent files for review.
- Coordinate commission payment paperwork to 3rd party agencies.
- Assist with, organize and implement innovative recruitment activities and events, both on and off campus.
- Assist with other duties when required.
Requirements/Skills:
- University degree, preference will be given to recent UNB degree holders.
- Exceptional verbal/written communication skills, interpersonal and telephone skills and time management skills.
- Proven ability to meet deadlines and provide quick reaction to requests.
- Experience working with a Customer Relationship Management (CRM) software system.
- Experience in customer service with a proven client service attitude.
- Ability to work professionally with a diverse group of people, personalities and backgrounds.
- Possess self-confidence, positive outlook and a high level of integrity. Ability to work in a team environment.
- Computer skills, including knowledge of the Microsoft windows environment and Office 365, word-processing programs and database management.
- Minimal travel between campuses as well as the possibility of occasional travel throughout the Maritimes.
- Occasional evening and weekend work will be required.
Closing date for applications is September 24, 2020 4:30PM. We thank all applicants for their interest but only those selected for an interview will be contacted.
This position is covered by the terms and conditions contained in the Collective Agreement negotiated between UNB and PSAC/PTSU Local 60551.
The University of New Brunswick and PSAC/PTSU Local 60551 are committed to employment equity and fostering diversity within our community and developing an inclusive workplace that reflects the richness of the broader community that we serve. The University welcomes and encourages applications from all qualified individuals who will help us achieve our goals, including women, visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, gender identity or gender expression. Preference will be given to Canadian citizens and permanent residents of Canada.
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