The University of New Brunswick Fredericton welcomes applications for the position of PD Operations Analyst with the College of Extended Learning. This is a 3-year term, full-time (36.25 hours per week) position with the PTSU employee group. The position is funded by the University Budget with a salary range of $46,701 - $60,700 per annum.
The UNB College of Extended Learning is the primary lifelong learning outreach for the University and carries critical community building and revenue-generation functions. This position is situated within the Business Development & Sales unit, an entrepreneurial environment with an ambitious growth plan clearly set by aggressive financial targets. This position plays a critical role in the stewardship of the Customer Relationship Management (CRM) database; the creation and execution of targeted marketing strategies and campaigns; and manages the contract training portfolio.
Position Summary:
- Provide orientation, training, and ongoing support to unit staff.
- Work with unit users to identify and define targets to create campaigns to attract, retain, reengage, and recruit.
- Keep course content up-to-date within the CRM platform.
- Collaborate with unit users to troubleshoot issues or data corruption and escalate as needed.
- Coordinate the overall maintenance of CRM User Logins within approved security protocols.
- Research, review, and analyze the effectiveness/ efficiency of current solution and implementation approach.
- Provide current analytics as needed. Recommend process improvements.
- Work in conjunction with CEL's Marketing & Communications unit to develop and implement targeted marketing strategies.
- Contribute to marketing and social media endeavors. Create and manage yearly program/seminar schedules.
- Manage administrative and logistical components.
- Coordinate the delivery of customized training programs, evaluate/review curriculum and make necessary changes with assistance from SME.
- Respond to client complaints, discern problems and issues, refer to relevant individual, ensure follow-up.
- Monitor inquiries, problems and issues with an eye to patterns, report observations and propose solutions where applicable.
- Accountable for organizing and managing the affairs of the Associate Executive Director's office.
- Contribute to the oversight and management of unit budget, coordination of travel and trade show activities, completion of travel expense claims, procurement submissions and payables.
- Attend trade show and conferences, as required. Some travel may be required.
Requirements/Skills:
- University degree in business or other related discipline preferred or equivalent combination of education and experience.
- Min. 5 years of experience in program development/administration, project management, and business development.
- Contract Training Certification an asset.
- Experience in proposal/report writing and development of contracts and partnership agreements.
- Experience in marketing tactics, execution, measurement, and research.
- Highly organized, able to prioritize multiple projects effectively and independently. Goal and detail oriented.
- Proficiency in using Microsoft, databases and customer relation management products is crucial.
- Knowledge of marketing analytics platforms is an asset.
- Ability to maintain confidentiality in client relations. Self-motivated and quick learner.
- Excellent written and oral communication skills.
- A good understanding of budgets and the ability to implement, monitor and identify variances.
Closing date for applications is September 15, 2020 4:30PM. We thank all applicants for their interest but only those selected for an interview will be contacted.
This position is covered by the terms and conditions contained in the Collective Agreement negotiated between UNB and PSAC/PTSU Local 60551.
The University of New Brunswick and PSAC/PTSU Local 60551 are committed to employment equity and fostering diversity within our community and developing an inclusive workplace that reflects the richness of the broader community that we serve. The University welcomes and encourages applications from all qualified individuals who will help us achieve our goals, including women, visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, gender identity or gender expression. Preference will be given to Canadian citizens and permanent residents of Canada.??
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