The University of New Brunswick Saint John welcomes applications for the position of Classroom Support Specialist with Network Services. This is a full-time (36.25 hours per week) term position ending May 28, 2021 with the APT employee group. The position is funded by the University Budget with a salary range of $18.45 - $23.01 per hour.
This term position in Information Services and Systems provides support and training for the equipment in the classrooms on the Saint John campus. The incumbent will provide a number of specialized technical services such as training, support, consultation, troubleshooting, and emergency classroom response. They provide a central point of contact for all UNBSJ classroom support issues for Faculty and Staff
Note: Applications will be accepted from any qualified candidates including current employees who may wish to consider a temporary assignment.
Position summary:
- Assist Faculty and Staff at UNBSJ with classroom and audio-visual support issues via phone, email, or in-person.
- Respond to emergency equipment problems in classrooms.
- Provide instruction and training on the proper use of audio-visual, videoconferencing, smart classrooms and instructional technology.
- Work closely with other AV and Instructional Technology staff as well as Service Desk Staff, attending regular weekly meetings and engaging with training activities as required.
- Apply policies and procedures to the daily operations of classroom support, while presenting a positive service image to the UNB community.
- Maintain professional relations with Faculty, Staff, and Students in all settings and scenarios.
- Perform maintenance on equipment keeping them in a functional state, and liaisons with the AV technician for any necessary repairs or service
- Track issues and tasks through an online tracking system and keeps records of daily transactions for statistical purposes.
- Keep current with evolving technologies that apply to Classroom Services. The convergence of audio-visual, multimedia, and information technology requires an evolving specialization and continuous improvement.
- Instruct users in the proper methods of multimedia presentation
- Test and inventory new UNBSJ audio, video, and multimedia equipment purchases.
- Performs other related duties or projects as required.
Requirements/Skills:
- Bachelor's degree or a Community College diploma in a related field, or equivalent work experience.
- At least 2 years' experience working with and troubleshooting audiovisual, multimedia, and information technology equipment.
- Demonstrated excellence in customer service, analytical, and interpersonal communication skills.
- Demonstrated skills in communicating in both a support and instructional role with internal and external clients.
- Experience with Apple and Windows software and devices. The ability to lift and carry equipment up to 50lbs.
- Work hours may require shifts that involve evening support.
- Ability to clearly identify how the qualifications are met through specific relevant work experience and education.
Closing date for applications is August 4, 2020 4:00PM. We thank all applicants for their interest but only those selected for an interview will be contacted.
The University of New Brunswick is committed to employment equity and fostering diversity within our community and developing an inclusive workplace that reflects the richness of the broader community that we serve. The University welcomes and encourages applications from all qualified individuals who will help us achieve our goals, including women, visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, gender identity or gender expression. Preference will be given to Canadian citizens and permanent residents of Canada.
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