The University of New Brunswick Fredericton welcomes applications for the position of Accommodations Coordinator with the Conference Services. This is a continuing full-time (36.25 hours per week) position with the PTSU employee group. The position is funded by the University Budget with a salary range of $36,282 - $45,350 per annum.
Reporting to the Manager, Finance & Operations, the incumbent is responsible for coordinating efficient operations, professional services, accurate and timely administrative functions, and successful business development/growth of the Accommodations business unit.
Position summary:
- Promote and provide high quality services to current and prospective clients at all times.
- Work with clients to confirm room block, schedule venues, media services, food services, set-up, parking, and all logistics related to their event.
- Ensure regular, open communication with service providers, partners, and Conference Services team in order to deliver seamless, one-stop-shop service to clients.
- Act as Conference Service?s expert on front-desk operations related to reservations, check-in/out, and general inquiries, which requires knowledge of Kx software, cash handling procedures, client service standards, and campus spaces.
- Coordinate transition period at beginning and end of summer including moving students, coordinating the cleaning schedule, check in/out process, and enforcing policies.
- Coordinate and take part in On-call responsibility after hours and on weekend during summer months in order to respond to the 24-hour nature of the accommodations business.
- Develop summer programs through the accommodations business unit.
- Manage the program delivery team and coordinate weekly schedules.
- Develop and implement a sales and marketing plan for the new programs.
- Cultivate and foster positive relationships with current and potential clients and on-campus service providers.
- Manage the summer residence program.
- Create reporting systems for all business units, including the creation of business unit specific KPI tracking reports, service quality index, occupancy reports, revenue reports and annual summery reports.
- Manage and oversee the collection of data to ensure appropriate information is being collected for all reporting.
- Create and administer client satisfaction surveys for all business units.
Requirements/Skills:
- Undergraduate degree in Arts, Business Administration or Hospitality & Tourism. 1-3 years? experience in customer service and 1-3 years? in a hospitality industry. An equivalent combination of experience & training may be considered.
- Experience working at UNB and a knowledge of our residence community is an asset.
- Exceptional written and oral communication skills and a demonstrated ability to listen actively and respond in a manner that is positive and clear.
- Relationship-building and client-service orientation including the ability to cultivate positive working relationships with superiors, peers, subordinates, clients, and partners.
- Time and stress management skills, including ability to manage multiple demands, meet deadlines, remain calm during crises, respond constructively and support others in challenging situations.
- A true team-based approach and can-do attitude, including the ability to succeed in an often ambiguous environment with the ultimate goal of client satisfaction and retention.
Closing date for applications, October 11, 2019 4:30PM. We thank all applicants for their interest but only those selected for an interview will be contacted.
The University of New Brunswick is committed to employment equity and fostering diversity within our community and developing an inclusive workplace that reflects the richness of the broader community that we serve. The University welcomes and encourages applications from all qualified individuals who will help us achieve our goals, including women, visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, gender identity or gender expression. Preference will be given to Canadian citizens and permanent residents of Canada.
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