Support Staff Employment Opportunity

Desktop Analyst

Information Technology Services UNB Fredericton

Competition #:#096-17.18Closing Date:November 28, 2017 4:30pm
Employment Group:P.T.S.U.Salary or Rate:$44,050 - $57,266 Per Annum
Employment Date:(tentative)As soon as possibleHours per Week:Full-TIme (36.25 HPW)
Position Length:(tentative)Continuing Funding:University Budget


ITS provides UNB with professional and communication technology services, leadership, and expertise to ensure the UNB community can achieve its goals with the support of the best technologies of today and advances of tomorrow. The Desktop Analyst operates the desktop environment by completing low to medium complexity desktop security, design, installation/deployment, maintenance, support and monitoring activities.
Representative Responsibilities
·    Efficiently maintain desktop images, virtual services, applications, ITS managed computer labs and faculty/staff desktop systems that meet security, stability, usability, and functionality and performance standards by installing, configuring, patching, testing, documenting and deploying OS and application upgrades and performing regular maintenance.
·    Provide timely and professional tier 1 operational support for virtual services, ITS managed computer labs and tier 2 for virtual services, faculty and staff desktop images, operating systems, applications and non-ITS managed labs and by troubleshooting and resolving incidents and problems fulfilling support requests and creating and maintaining documentation.
·    Install new desktop systems, images, and software or virtual software deployments efficiently and reliably by applying established procedures and security standards for creating, installation, configuration, testing and deployment.
·    Regularly monitor the performance of desktop security, systems and applications by checking logs, receiving automated system alerts, monitoring security lists, collecting and analyzing metrics and creating performance, capacity and other reports to proactively identify issues.
·    Meet researcher, departmental and enterprise needs for desktop services by identifying needs, applying standards, and researching options, analyzing results, and then presenting recommendations for approval.
·    Design effective desktop services that meet the needs of the UNB Fredericton campus by helping develop and interpret written business requirements and technical specification documents; applying existing architecture standards and providing input on the development of new desktop architectures.
·    Bachelor’s degree in Computer Science, Information Systems or Engineering with 2 years related technology work experience.
·    Experience in troubleshooting Windows operating systems, Active Directory, Virtual Environments (Citrix Technologies) and Enterprise End Point Management Systems (SCCM.
·    Excellent customer service skills.
·    Must be able to work independently or as part of a team.
·    Flexibility in working hours including participation in occasional scheduled on-call after hours support, time shifting and occasional overtime.
·    Participation in after-hours emergency response if available.
·    Ability to prioritize work, apply evolving departmental standards and meet deadlines.
·    Ability to adapt to changes in work and technical environments.
·    Exercise initiative to independently learn new technologies.
·    Adapts easily to and welcomes technology changes.
·    Exercises initiative to independently learn new technologies.
·    Occasional travel required.
** To be given consideration for this competition, you must demonstrate how, when and where you acquired the requirements outlined for this position. Your resume must present education and work experience in chronological order, with work experience detailed in both months and years, and whether it was part-time or full-time**


For more information, please contact:

UNB Fredericton
Human Resources Room 102
Physics & Admin. Building
Fax: 506-453-4611

UNB Saint John
Financial & Admin. Services
Room 114/115, Oland Hall
Fax: 506-648-5714

We thank all applicants for their interest but wish to advise that only those selected for an interview will be contacted.
Applications will be accepted ONLY until the end of regular business hours on the closing date.