UNB FAQ & Related Information

Did you know UNB has formed a COVID-19 Response Team?

The team has been working diligently to ensure accurate information is available, and the UNB community feels safe, supported, and that processes are in place to deal with numerous scenerios should they occur.


What if I have questions about what is happening at UNB?

Questions can be sent to Communications, and they will ensure the correct parties are included in the response.  Unb.ca/coronavirus has also been created to be the central UNB source of credible information.  Student Health has created COVID-19 information and resources aimed more at health information and health processes.  


Who will direct individuals to isolate or quarantine?

If you have travelled outside of the Atlantic Provinces you are required to complete a 14 day self-isolation.  If you have symptoms, CALL 811 (Public Health) for screening.  Public Health will provide medical directives following a health evaluation, and identify support required for individuals.  UNB will follow direction from Public Health, and has COVID-19 Response Plans in place, should they be needed. Questions about isolation can be submitted to selfisolationhelp@unb.ca

Covid-19 does not discriminate.  Remember to be respectful and kind to one another.


Who conducts the Health Evaluation?

If you have any of the following symptoms:

  • fever,
  • new cough or worsening chronic cough,
  • runny nose, headache,
  • sore throat,
  • new onset of fatigue,
  • new onset of muscle pain,
  • diarrhea,
  • vomiting,
  • loss of taste or smell

Visit the Goverment of New Brunswick's COVID-19 self assessment page for more information.

In an emergency, or if you are experiencing severe symptoms, please call 911 or call ahead to your local Emergency Department so they can prepare for your arrival.


Will the UNB Health Centre and Counselling Services remain open?

Yes, the Health Centre has moved to telephone appointments.  Counselling Services moved to video appointments effective March 17, 2020.  There will be NO WALK-IN traffic. This is in response to NB Provincial and Public Health directives to provide services, minimizing person to person contact wherever possible.  

Appointments can be made by phone 453-4837. 

Be prepared to provide the name, phone number and fax of your preferred pharmacy if you need a prescription.  Also we ask you verify they are still open for business.  All fees for faxing prescriptions will be waved during this period.

If you have symptoms or have travelled outside Canada CALL 811 to initiate a health assessment with Public Health, BEFORE calling or visiting any Health Facility. 

No Show Fees

As of July 2020, No Show fees are being re-enstated if you are not available for a booked appointment.  Refer to our No-Show fee structure, and Cancellation Policy.  Our goal is to free up appointments for othes in need.  Also ensure you have the Teams app loaded for video appointments, phone or computer charged, and are in a private location where you can speak openly with the practitioner.  Consider this no different from being in our office.

Public Health FAQ

Visit Public Health's website for a list of Coronavirus disease (COVID-19) questions answered.