Support and services

Our mission is to contribute to the university experience by providing a supportive living environment conducive to learning, personal growth, respect for diversity and a responsibility for community life.

Here are some of the support and services you will have access to as a residence student:

Our team

The University of New Brunswick (UNB) residence team is committed to our mission of providing a supportive living environment for UNB students choosing to live in residence. From our residence staff to our live-in proctors, someone is always available to offer help and support.



Campus mail 

Incoming mail is delivered to your mailbox Monday through Friday. Parcels can be picked up at the Residence Administration Building (20 Bailey Drive). When your parcel arrives, you will receive an email notification. Please bring your UNB student photo I.D. card with you, only the student that the parcel is addressed to can collect it. We will hold parcels for a two week period, after which we will return to the sender.

Outgoing stamped mail can be sent from the Residence Administration Building (20 Bailey Drive).

Parcels must be sent from one of the Canada Post locations in the Fredericton area. In accordance with Canada Post policies, we cannot forward mail. Before checking out of residence, make sure you’ve sent a forwarding address to anyone who will need it.



Dining services

If you live in one of our traditional-style residences, a meal plan is required. Visit the rates & fees page to view current plan options and pricing. 

If you live in one of our suite-style or apartment-style residences, you may purchase a Commuter Meal Plan from our campus dining partner Sodexo. Another option for students living in these residences or non-residence students is to pay cash at the door.

We have three dining halls on campus.

  • McConnell Hall offers unlimited dining with multiple food stations and freshly prepared foods. McConnell Hall also offers the convenience of Debit, Visa and MasterCard.
  • McLeod House has its own Meal Hall, offering its residents the convenience of prepared meals without having to leave their home.
  • Our third dining hall, Dunn-Kidd-Tibbits Hall is closed for renovations.


Laundry 

Each residence building has an in-house laundry room. To use the washers and dryers, all you need is your UNB UCard. No more coins!



Cleaning services

Janitorial services are provided for the common areas of all residence buildings excluding Harrison House and Neill House, who have opted to operate their own student-led janitorial services. Students are responsible for keeping their own rooms clean.

All residence rooms are checked for cleanliness upon check-out, you may be charged a damage fee if cleanliness standards are not met.



Security: staying safe on campus

For your safety and security, residences are locked 24/7. Guests can request entry by using the intercom system or by contacting a friend who lives in the building.

UNB Security & Traffic monitor residences and provide 24/7 service. We work closely with security staff that provide regular internal and external patrols of our residence buildings. 



Parking

If you are planning to bring your car to campus you must register with UNB Security & Traffic. Parking permits can be purchased online through your eServices account under the “Personal” tab, or in person from the UNB Security & Traffic office (767 Kings College Road).

Residence students must park their vehicles in the designated parking areas according to the official campus parking map. Please review UNB Security & Traffic’s parking rates and regulations before purchasing your parking pass.



Internet

If you experience any problems with your FibreOP services in your room please contact Bell Aliant at 1-866-342-7367 using the options below: 

Select 1. for English  or 2. for French

Enter the 10 digit phone number of your residence phone

1. for support

2. for Internet

You will need to identify yourself as a UNB residence student and provide Bell Aliant with your room number and the phone number for your room. If you do not have a phone number for your room, please contact Residence Administration at 453-4800 or stop by our office at 20 Bailey Drive. 

McLeod 2nd Floor

Please note that support for your Internet services is different from other residence rooms on campus. If you have any trouble with your Internet connection please email resadmin@unb.ca and they will ask a UNB technician to trouble shoot your connection and if needed, contact Bell Aliant for further support.