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College of Extended Learning

Effective Business Communication

Professionals around a table talking

CMPW 8105

Early bird and group discounts available (see below for details)

Effective business communication is an essential skill for employees. The capability to communicate clearly through writing has become more important than ever in today’s business environment. Your written correspondence is often the first impression and can have a permanent effect on how clients and coworkers remember you.

This 1-day workshop has been developed to be applicable in a variety of workplace environments. It will be an interactive day of learning that includes hands-on activities and group work to practice your writing skills. You will learn how to identify your audience and purpose in order to plan an effective message, and how to examine tone and style (and its impact on writing clearly and concisely). A review of common grammar, punctuation, and mechanics errors will be presented along with tips for effective proofreading and revising.

Participants can apply this knowledge to produce professional emails, letters, memos, and reports efficiently and confidently.

Program details

Dates: TBD
Time: 8:30 a.m. - 4:30 p.m.
Location: Offered online via Zoom conferencing
Fee: $425 +HST

Group Discount: Send 3 or more participants from your company and receive a 10% discount. Contact an account manager for more information. Note: Early bird pricing and group discounts cannot be combined.

Looking for custom-built training for your employees? Learn more about our customized training solutions.

Learning objectives

After this workshop, you will be able to:

  • Write for a specific purpose and audience
  • Understand the principles of business writing and how it differs from other writing
  • Follow a plan to write a variety of business correspondence including emails, memos, letters, and reports
  • Gain strategies to write clearly and concisely while eliminating formal language, jargon, and wordiness
  • Organize messages effectively using a clear opening, body, and closing
  • Write with a professional style and tone
  • Understand the guidelines for using salutations and titles
  • Gain an awareness of proper email etiquette
  • Understand common grammar errors that most professionals make
  • Recognize when and how to use punctuation
  • Comprehend the rules for using capital letters, abbreviations, numbers, and acronyms
  • Effectively and quickly proofread and revise their own and other’s writing

Who should attend?

  • Professionals in private/government sectors who want to refresh business writing skills
  • New managers/supervisors
  • Employees who deal directly with customers/public


Mallory Flowers has more than ten years working in post-secondary education including University of New Brunswick, Dalhousie University and New Brunswick Community College. Her educational background is in business administration (BBA, MBA) and education (M.Ed). The focus of both her undergraduate and graduate education has centered around marketing, adult education, and workplace training. She has taught a variety of writing courses to post-secondary students and workplace professionals including business writing, technical writing, and interpersonal communication.

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