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College of Extended Learning

Dealing with Difficult People

Photograph of a woman staying calm while coworkers get upset

CMPW 1034

Group discounts available (see below for details)

Do you feel as though you are wasting a lot of time having to deal with an employee's hostile and difficult behaviour? While some people are only difficult once in a while, there are those who always seem to be on edge, stressed out, and ready to explode.

Are the difficult people in your office: a) getting you down; b) wearing you down; c) slowing you down?

The ability to handle difficult people and cope with disruptive behaviour is an essential skill in today's high stress work environment. In this seminar, you will learn techniques and approaches to effectively respond to difficult people and improve performance.

Program details

Dates: May 14, 2020
Time: 8:30 a.m. - 4:30 p.m.
Location: Fredericton, NB
Fee: $425 +HST

Group Discount: Send 3 or more participants from your company and receive a 10% discount. Contact an account manager for more information. Early bird pricing and group discounts cannot be combined.

Looking for custom-built training for your employees? Learn more about our customized training solutions.

Register now!

Learning objectives

  • Identify and understand the behaviour of difficult people and how it undermines performance
  • Explore, understand, and evaluate your responses to difficult people
  • Learn how to diffuse emotionally charged situations
  • Develop a personal strategy to create and apply appropriate responses to difficult employees
  • Learn to say “No”
  • Recognize defensive reactions

Who should attend?

Managers, supervisors, and team leaders who want to feel more comfortable when confronting inappropriate employee behaviour.


Professional, passionate and knowledgeable, Michael MacLean, CHRP is a compelling speaker, an award winning seminar leader, and a management consultant who is well known for his expertise in management development and human resource issues. His highly interactive and informative sessions offer significant insights into people, performance improvement, legal perspectives, and effective management. Acknowledging that corporate growth through productivity improvement is critical for success, he helps organizations translate the development needs of managers and supervisors into the essential skills and knowledge they need to succeed in today's highly competitive global marketplace.

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Customized training solutions

Let us create a program that is custom-designed for your organization. Or you can choose from one of our popular seminars, programs, or series of courses to be delivered either on the UNB campus, your workplace, or another location of your choice. We can turn your organization's training plans into action.