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College of Extended Learning

Assertiveness Skills

Photograph of 2 professional women shaking hands

CMPW 1031

Communicate with confidence

In this 1-day workshop, you will explore the role of communication in the workplace, different styles of communicating, goals of assertiveness, and how to be assertive in difficult situations.

The concepts of assertiveness have been around for a long time but the understanding of how to become an assertive person has become more refined through the years. Even if you have taken a workshop or seminar on assertiveness before, there is still a lot to learn and you will reap the benefits of experiencing this topic from a new perspective.

Topics include:

  • Communication
  • Styles of expression
  • Styles of listening
  • Goals of assertiveness
  • Background to communication
  • Disempowering language
  • Principles of assertiveness
  • Rights & responsibilities
  • Principles of effective communication

The Assertiveness Skills workshop consists of an interactive presentation, small and large group exercises, and role-playing. An Assertiveness Inventory will be sent to participants before the workshop.

Program details

Dates: TBD
Time: 8:30 a.m. - 4:30 p.m.
Location: Fredericton, NB
Fee: $425 +HST

Looking for custom-built training for your employees? Learn more about our customized training solutions.

Learning objectives

  • Identify your default mode of communicating
  • Understand why you use different styles with different people and in different situations
  • Increase the quality of the messages you send and improve the potential of getting what you want
  • Understand the blocks that have been preventing you from being as assertive as you would like to be
  • Listen more effectively so you understand others better
  • Become more confident in your personal rights and responsibilities - like your right to say no
  • Learn to confront others in a confident and respectful manner

Who should attend?

Front line staff, supervisors, and managers. Women and men who feel challenged to speak up, to confront, and who struggle to say no and ask for what they want.


Anne Marie Hartford, B.A., Med. is the past Executive Director of Family Enrichment and Counselling Service. She has developed and facilitated workshops in Assertiveness Training, Stress Management, Conflict, Resolution, Anger Management and many others.

Using her formal education in psychology and adult learning, along with 30+ years of experience managing organizations and experiential learning, Anne Marie gives new meaning to the words “walk the talk” and she can help you master the art as well.

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Customized training solutions

Let us create a program that is custom-designed for your organization. Or you can choose from one of our popular seminars, programs, or series of courses to be delivered either on the UNB campus, your workplace, or another location of your choice. We can turn your organization's training plans into action.