Printing Refund Policy

  • You are responsible for verifying your print settings and the printer to which they are sent prior to accepting the charges.
  • Refunds will only be provided for legitimate reasons and are granted at the discretion of the UNB Card Office.
  • Refunds are granted in the form of Print Credits only within two weeks of your request if approved; cash will not be given for print refunds.
  • Refunds must be requested within 2 business days of the problem print job.
  • Refunds will be provided only for affected pages so watch your printing and keep issue pages to submit with your refund request.
  • Issue pages must be submitted to the UNB Card Office, IT Service Desk, Library Staff or Lab Manager (when appropriate).
  • Refunds can be submitted on your behalf by staff from the IT Service Desk, Library, or Computer Lab you can also submit a refund request directly to the UNB Card Office.
  • With your refund request you must include:
    • Name
    • Student number
    • Time print issue occurred
    • Reason for your refund request
    • Printer location
    • Issue pages (when appropriate) – these can be brought in, scanned or photographed

Valid Reasons for Print Refunds

  • Toner smears or streaks.
  • Jammed paper.
  • Low toner or too much toner (unacceptable print quality).
  • Other printer-related defects.

Not Valid Reasons for Print Refunds

  • Flaw print jobs due to user error.
  • Printing to the wrong printer.
  • Printing multiple copies of the wrong document.
  • Printing the wrong materials.
  • Your document was picked up by someone else.
  • Printing duplex when you wanted single-sided and vice-versa.
  • Printing in colour when you wanted black & white and vice-versa.
  • Printing more pages than intended.
  • Spelling errors.
  • Wrong page numbers.

Reducing User Errors

  • Check print preview to make sure the correct material is being printed.
  • Check printing preferences to make sure the printer options (duplex, single-sided, odd/even pages, page selections) are what you want prior to printing.
  • Check the printer your print job is being sent to; pick one close to you.
  • Retrieve your print jobs promptly.