This is the UNB ITS Outage RSS Feed.http://www.unb.ca/itsScheduled Outage(Wed, 08 May 2013 07:00:00 - Wed, 8 May 2013 07:30:00) On Wednesday, May 8 from 7:00 a.m. – 7:30 a.m. (30 minutes) ITS will be performing maintenance on student home directories (H: Drive). Students will be unable to access their personal H: drive during this time.   If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .   http://www.unb.ca/its/outage/?issueid=Z5ue Unscheduled Outage(Mon, 06 May 2013 12:38:58 - Present) Faculty, staff and students of UNB, as well as ECN sites, may experience a delay of up to 12 hours when receiving emails from individuals outside of UNB or other ECN institutions. This delay is due to last week's successful phishing attack, generating nearly a million outgoing spam messages to be sent from UNB. All of these spam emails have caused a substantial amount of bounce back notifications that need to be processed by UNB's servers. Emails sent by unb.ca email addresses to unb.ca email addresses are unaffected by this delay.   If you have questions or concerns please contact the ITS Help Desk at:  heldpesk@unb.ca or 453-5199 http://www.unb.ca/its/outage/?issueid=Z5qn Unscheduled Outage(Thu, 02 May 2013 09:34:40 - Present) Effective immediately faculty, staff and retirees NOT within the connectEd environment (also known as Exchange) will no longer be able to send email through UNB’s email server when off campus.  This has been identified as a vulnerability which has been exploited by spammers as a result of successful phishing attempts.   If you are experiencing trouble sending email from off-campus please contact the ITS Help Desk for assistance – helpdesk@unb.ca or 453-5199.   Want to make sure you’re connectEd? Log in to your myUNB Portal and look under the UNB Email widget; if there is ONLY a single link titled ‘Go to my email and calendar’ you are connectEd. You can click on this link to check and send emails or manage your calendar from any computer on or off campus.   If you aren’t connectEd and would like to be, please email the ITS Help Desk with your request.   If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca . http://www.unb.ca/its/outage/?issueid=Z5qm Unscheduled Outage(Wed, 01 May 2013 08:20:00 - Present) Another successful phishing attack against a UNB employee has resulted in temporary suspension of outgoing e-mail from UNB's internal email systems while ITS investigates the incident and adds additional safeguards. Email between Faculty and Staff on campus in Fredericton or Saint John is unaffected. Email to students is affected. All email to the outside world will be queued and sent once the matter is resolved. Further updates will be provided as more information is available. If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199 http://www.unb.ca/its/outage/?issueid=Z5ql Scheduled Outage(Tue, 30 Apr 2013 08:00:00 - Thu, 2 May 2013 08:00:00) On Tuesday, April 30, ITS will be replacing ZenWorks, UNB’s previous software management solution for Windows, with SCCM (System Center Configuration Manager) on UNB faculty and staff computers.  This update will take place automatically and will not require you to take any action.   SCCM is a new software management tool for UNB’s connectEd environment. This new tool will provide faculty and staff with an easy way to request, install and uninstall UNB-licensed software.  Once SCCM is successfully installed, an icon will appear on your Windows desktop labeled “UNB Software Center”.   The initial software available for download can be accessed by clicking this icon and selecting the software you wish to install. ITS will continue to add to the list of available software as well as expand support into the Mac environment over the coming year.   If you have any questions please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199.   http://www.unb.ca/its/outage/?issueid=Z5qj Unscheduled Outage(Mon, 29 Apr 2013 11:00:53 - Tue, 30 Apr 2013 11:48:33) We are currently experiencing some issues with the new Footprints system.  - Some users are unable to attach files to tickets. - Email address which should automatically create tickets, are not creating them. The emails aren't loss, and we expect the tickets to be created once the issue is resolved.  If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. http://www.unb.ca/its/outage/?issueid=Z5qk Scheduled Outage(Sun, 28 Apr 2013 06:00:00 - Sun, 28 Apr 2013 11:00:00) On Sunday, April 28, from 6 a.m. to 9 a.m., FootPrints will be unavailable while ITS upgrades UNB’s current FootPrints to the most recent version – 11.5. This new version provides the same functionality with an updated look and feel and more user-friendly features.   Once the upgrade is complete, FootPrints can be accessed by selecting ‘FootPrints’ from the myUNB Portal quick launch menu.   To learn more about the upgrade to FootPrints 11.5 visit: http://www.unb.ca/its/about-its/projects/footprints.html .   If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .     http://www.unb.ca/its/outage/?issueid=Z5qi Unscheduled Outage(Thu, 25 Apr 2013 07:30:00 - Thu, 25 Apr 2013 08:20:04) Users are currently unable to login to the Datatel website, https://datatelui.unb.ca/live/. We are investigating the issue. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. http://www.unb.ca/its/outage/?issueid=Z5qh