ITS Outage Archives

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ITS Outage Archives Listings

IT Service Interruption on Tuesday, July 5 beginning at 6 a.m.
Scheduled Outage
Jul 05, 2016 06:00 AM - Jul 05, 2016 07:00 AM
Network,VoIP,Wireless,Web,File Sharing,Datatel,Printing,e-Services,D2L Brightspace,Email,myUNB Portal
Fredericton

On Tuesday, July 5 from 6 a.m. to 7 a.m. (1 hour), ITS will be performing maintenance on UNB’s network equipment in the following locations:

  • University Bookstore (Fredericton)
  • Muriel McQueen Fergusson Centre
  • Alden Nowlan House
  • R.N. Scott Hall (BioMed)

As a result, all IT Services will be unavailable in these locations during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Colleague
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • D2L Brightspace

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

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IT Service Interruption on Monday, July 4 beginning at 6 a.m.
Scheduled Outage
Jul 04, 2016 06:00 AM - Jul 04, 2016 07:00 AM
Network,VoIP,Wireless,Web,File Sharing,Datatel,Printing,e-Services,D2L Brightspace,Email,myUNB Portal
Fredericton

On Monday, July 4 from 6 a.m. to 7 a.m. (1 hour), ITS will be performing maintenance on UNB’s network equipment in the following locations:

  • Carleton Hall
  • Annex C
  • MacLaggan Hall

As a result, all IT Services will be unavailable in these locations during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Colleague
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • D2L Brightspace

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

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IT Service Interruption on Thursday, June 30 beginning at 6 a.m.
Scheduled Outage
Jun 30, 2016 06:00 AM - Jun 30, 2016 07:00 AM
Network,VoIP,Wireless,Web,File Sharing,Datatel,Printing,e-Services,Other,D2L Brightspace,Email,myUNB Portal
Fredericton

On Thursday, June 30 from 6 a.m. to 7 a.m. (1 hour), ITS will be performing maintenance on UNB’s network equipment in the following locations:

  • South Gym
  • BMO Centre
  • Ludlow Hall

As a result, all IT Services will be unavailable in these locations during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Colleague
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • D2L Brightspace

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

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IT Service Interruption in the HIL & SUB on Wednesday, June 29 beginning at 6 a.m.
Scheduled Outage
Jun 29, 2016 06:00 AM - Jun 29, 2016 07:00 AM
Network,VoIP,Wireless,Web,File Sharing,Datatel,Printing,e-Services,D2L Brightspace,Email,myUNB Portal
Fredericton

On Wednesday, June 29 from 6 a.m. to 7 a.m. (1 hour), ITS will be performing maintenance on UNB’s network equipment in the following locations:

  • Harriet Irving Library (HIL)
  • Student Union Building (SUB)

As a result, all IT Services will be unavailable in these locations during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Colleague
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • D2L Brightspace

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

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RESOLVED - IT Service Interruption in Head Hall, ITC & Gillan Hall on Thursday, June 23
Scheduled Outage
Jun 23, 2016 06:00 AM - Jun 23, 2016 07:00 AM
myUNB Portal,Email,D2L Brightspace,e-Services,Printing,Datatel,File Sharing,Web,Wireless,VoIP,Network
Fredericton

This network maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199

On Thursday, June 23 from 6 a.m. to 7 a.m. (1 hour), ITS will be performing maintenance on UNB’s network equipment in the following locations:

  • Head Hall
  • ITC
  • Gillan Hall computer labs:
    • B114
    • C124
    • D108
    • D118
    • D119
    • D120
    • D123

As a result, all IT Services will be unavailable in these locations during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Colleague
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • D2L Brightspace

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

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RESOLVED - IT Service Interruption in Toole Hall on Wednesday, June 22 beginning at 6 a.m.
Scheduled Outage
Resolved
Jun 22, 2016 06:00 AM - Jun 22, 2016 07:00 AM
myUNB Portal,Email,D2L Brightspace,e-Services,Printing,Datatel,File Sharing,Web,Wireless,VoIP,Network
Fredericton

This network maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199

On Wednesday, June 22 from 6 a.m. to 7 a.m. (1 hour), ITS will be performing maintenance on UNB’s network equipment in Toole Hall.

As a result, all IT Services will be unavailable in this location during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Colleague
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • D2L Brightspace

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

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RESOLVED - IT Service Interruption in Head Hall on Wednesday, June 22 beginning at 6 a.m.
Scheduled Outage
Resolved
Jun 22, 2016 06:00 AM - Jun 22, 2016 07:00 AM
myUNB Portal,Email,D2L Brightspace,e-Services,Printing,Datatel,File Sharing,Web,Wireless,VoIP,Network
Fredericton

This scheduled maintenance has been completed.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca.

On Wednesday, June 22 from 6 a.m. to 7 a.m. (1 hour), ITS will be performing maintenance on UNB’s network equipment in Head Hall.

As a result, all IT Services will be unavailable in this location during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Colleague
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • D2L Brightspace

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

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Resolved: IT Service Interruption in Old Head Hall & Gillan Hall on Tuesday, June 21 beginning at 6 a.m.
Scheduled Outage
Resolved
Jun 21, 2016 06:00 AM - Jun 21, 2016 07:00 AM
myUNB Portal,Email,D2L Brightspace,e-Services,Printing,Datatel,File Sharing,Web,Wireless,VoIP,Network
Fredericton

The scheduled outage was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199.

On Tuesday, June 21 from 6 a.m. to 7 a.m. (1 hour), ITS will be performing maintenance on UNB’s network equipment in the following locations:

  • Old Head Hall
  • Gillan Hall

As a result, all IT Services will be unavailable in these locations during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Colleague
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • D2L Brightspace

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

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RESOLVED - IT Service Interruption on Monday, June 20 beginning at 6 a.m.
Scheduled Outage
Resolved
Jun 20, 2016 06:00 AM - Jun 20, 2016 07:00 AM
myUNB Portal,Email,D2L Brightspace,e-Services,Printing,Datatel,File Sharing,Web,Wireless,VoIP,Network
Fredericton

This scheduled outage was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Monday, June 20 from 6 a.m. to 7 a.m. (1 hour), ITS will be performing maintenance on UNB’s network equipment in the following locations:

  • Head Hall (A-Level)
  • Magee House (staff offices only – Residence Internet Services will not be affected)
  • McLeod House (staff offices only – Residence Internet Services will not be affected)

As a result, all IT Services will be unavailable in these locations during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Colleague
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • D2L Brightspace

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

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RESOLVED - New UNB Computer Setup (imaging) and other services unavailable on Wednesday, June 15
Scheduled Outage
Resolved
Jun 15, 2016 06:00 AM - Jun 16, 2016 06:00 AM
Other
All UNB Campuses

The scheduled maintenance within UNB's Software Centre has been completed. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, June 15 beginning at 6 a.m. until Thursday June 16 at 6 a.m. (24 hours), ITS will be performing maintenance within the UNB Software Centre. As a result, we will be unable to setup (image) new UNB computers or refresh existing computers during this time. This may result in a short delay processing new computer orders.

Software and application downloads through the UNB Software Centre and Application Catalog will also be unavailable. 

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - IT Service Interruption in Toole Hall on Thursday, June 9 beginning at 7 a.m.
Scheduled Outage
Resolved
Jun 09, 2016 07:00 AM - Jun 09, 2016 07:30 AM
myUNB Portal,Email,D2L Brightspace,e-Services,Printing,Datatel,File Sharing,Web,Wireless,VoIP,Network
Fredericton

The maintenance on UNB’s network equipment in Toole Hall was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Thursday, June 9 from 7:00 a.m. to 7:30 a.m. (30 minutes), ITS will be performing maintenance on UNB’s network equipment in Toole Hall.

As a result, all IT Services will be unavailable in this location during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Colleague
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • D2L Brightspace

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

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RESOLVED - UNB Newsroom blog unavailable on Wednesday, June 8 beginning at 6 a.m.
Scheduled Outage
Resolved
Jun 08, 2016 06:00 AM - Jun 08, 2016 06:30 AM
Other
All UNB Campuses

his  outage has been canceled and will be rescheduled. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, June 8 from 6:00 a.m. - 6:30 a.m. (30 minutes), the UNB Newsroom blog (http://blogs.unb.ca/newsroom/) will be unavailable while ITS upgrades the blog’s look and feel. Faculty, staff and students will be unable to access the UNB Newsroom during this time. 

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED: Authentication Issues
Unscheduled Outage
Resolved
Jun 06, 2016 12:45 PM - Jun 06, 2016 01:00 PM
e-Services,D2L Brightspace,Email,myUNB Portal
All UNB Campuses

We experienced an issue with our authentication server this afternoon from approximately 12:45PM-1:00PM. During this time, users were unable to login to most of our services. If they had previously logged into something before the outage started then they could continue to use that service.

The issue was resolved at 1:00PM.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

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RESOLVED: UNB Website Unavailable
Unscheduled Outage
Resolved
Jun 06, 2016 12:45 PM - Jun 06, 2016 01:10 PM
Web
All UNB Campuses

The UNB website was  unavailable this after from approximately 12:45PM-1:10PM.

The issue has been resolved. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED: Colleague, eServices and other services unavailable on Sunday, June 5 beginning at 7 a.m.
Scheduled Outage
Resolved
Jun 05, 2016 07:00 AM - Jun 05, 2016 08:00 AM
myUNB Portal,Other,e-Services,Mobile App
All UNB Campuses

The scheduled Colleague maintenance is complete. All affected services have been restored. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

On Sunday, June 5th from 7 a.m. to 8 a.m. (1 hour), some IT services will be unavailable to allow ITS to perform maintenance. This outage will affect the following UNB services:

  • Some myUNB Portal services
  • eServices
  • Colleague
  • Entrinisik Informer Reports
  • UNB Mobile App
  • Web Time Entry
  • WebAdvisor online course registration

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED: IT Service Interruption in Bailey Hall on Sunday, June 5 beginning at 6 a.m.
Scheduled Outage
Resolved
Jun 05, 2016 06:00 AM - Jun 05, 2016 09:00 AM
myUNB Portal,Email,D2L Brightspace,e-Services,Printing,Datatel,File Sharing,Web,Wireless,VoIP,Network
Fredericton

The scheduled network outage in Bailey Hall is complete. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

On Sunday, June 5 from 6 a.m. to 9 a.m. (3 hours), ITS will be performing maintenance on UNB’s network equipment in Bailey Hall.

As a result, all IT Services will be unavailable in this location during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Colleague
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • D2L Brightspace

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

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Resolved: UNB Services Authentication Issues
Unscheduled Outage
Resolved
May 28, 2016 09:45 AM - May 28, 2016 11:29 AM
Other
All UNB Campuses

All UNB users are now able to access their UNB Secure Services.

If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199

All UNB Services are currently experiencing authentication Issues. ITS is looking into this issue.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

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RESOLVED: Issues Accessing Course Registration
Unscheduled Outage
Resolved
May 27, 2016 11:00 AM - May 27, 2016 11:15 AM
Other
All UNB Campuses

The issues with our course registration system are now resolved. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

We are currently experiencing issues with our course registration system resulting in users not being able to access the system. ITS is investigating this issue. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

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RESOLVED - IT Service Interruption on Thursday, May 26 beginning at 6 a.m.
Scheduled Outage
Resolved
May 26, 2016 06:00 AM - May 26, 2016 07:00 AM
myUNB Portal,Email,Other,e-Services,Datatel,File Sharing,Web,Mobile App,Network
All UNB Campuses

The scheduled maintenance was completed successfully.  

If you have questions or concerns please contact the ITS help Desk at;  helpdesk@unb.ca or (506) 453-5199.

On Thursday, May 26 from 6:00 a.m. to 7:00 a.m. (1 hour) ITS will be performing maintenance on UNB's commercial internet on the Fredericton campus.

As a result, access to the following services will be unavailable during this time.

From On Campus (Fredericton & Saint John):

  • UCard Services, including:
    • UCard Online
    • UCard Gift Deposits
    • UCard App
  • Some non-UNB websites 

From Off Campus (Fredericton & Saint John):

  • UNB faculty/staff email (Exchange)
  • myUNB Portal
  • UCard Services, including:
    • UCard Online
    • UCard Gift Deposits
    • UCard App
  • Network drives (P: drive, H: drive, etc.)
  • Datatel
  • eServices
  • Footprints
  • CMS
  • All UNB webpages
  • UNB’s Virtual Private Network (VPN)
  • The UNB App

No email messages will be lost during the outage. All emails will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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All UCard Services & Student Printing Unavailable on Tuesday, May 17 beginning at 10 a.m.
Scheduled Outage
Resolved
May 17, 2016 10:00 AM - May 17, 2016 04:00 PM
Other,Printing
All UNB Campuses

This outage has been postponed until a later date.

If you have any questions, please contact the UNB Card Office at 453-5148 or ucard@unb.ca.

On Tuesday, May 17 from 10 a.m. - 4 p.m. (6 hours), ITS will be upgrading UNB’s UCard server. During this time, all UCard services will be unavailable.

*Note: This outage is not expected to last the full 6 hours. The outage will begin at 10 a.m. and all UCard services will become available as soon as the system upgrades have been completed.

This outage will affect the following UCard services:

If you have any questions, please contact the UNB Card Office at 453-5148 or ucard@unb.ca .

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RESOLVED - Recent Alumni maybe unable to access UNB IT Services
Unscheduled Outage
Resolved
May 16, 2016 08:00 AM - May 16, 2016 11:11 AM
myUNB Portal,Email
All UNB Campuses

Recent UNB Alumni who graduated from UNB as of May 2015 now have access to their UNB IT services

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.
 

Recent UNB Alumni who graduated from UNB as of May 2015 may be unable to access their UNB IT services.  ITS is investigating this and hopes to have it resolved shortly.  

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.
 

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RESOLVED - IT Service Interruption in MacLaggan Hall (new wing) on Wednesday, May 11 beginning at 6 a.m.
Scheduled Outage
Resolved
May 11, 2016 06:00 AM - May 11, 2016 07:00 AM
myUNB Portal,Email,D2L Brightspace,e-Services,Printing,Datatel,File Sharing,Web,Wireless,VoIP,Network
Fredericton

The scheduled maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

On Wednesday, May 11 from 6 a.m. to 7 a.m. (1 hour), ITS will be performing maintenance on UNB’s network equipment in the new wing of MacLaggan Hall.

As a result, all IT Services will be unavailable in this location during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • D2L Brightspace

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

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RESOLVED - IT Service Interruption at UNB Saint John on Sunday, May 8
Scheduled Outage
Resolved
May 08, 2016 06:00 AM - May 08, 2016 08:17 AM
myUNB Portal,Email,D2L Brightspace,e-Services,Printing,Datatel,File Sharing,Web,Wireless,VoIP,Network
Saint John

The scheduled maintenance has been completed, and the services affected are functioning normally.

If you are not able to access any of the IT Services, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca

On Sunday, May 8 from 6 a.m. to 8 a.m. (2 hours), ITS will be performing maintenance on UNB’s network equipment on the Saint John campus.

As a result, access to the following services will be unavailable during this time:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • D2L Brightspace

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the PCS Group at 648-5555 or helpline@unbsj.ca .

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RESOLVED - UNB Virtual Lab
Unscheduled Outage
Resolved
May 02, 2016 05:45 PM - May 02, 2016 08:07 PM
Other
All UNB Campuses

The UNB Virtual Lab service has been restored.

If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199.

UNB’s Virtual Lab service is currently unavailable.  ITS is investigating and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  heldpesk@unb.ca or 453-5199.

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RESOLVED - IT Service Interruption in Wu Centre on Sunday, May 1 beginning at 6 a.m.
Scheduled Outage
Resolved
May 01, 2016 06:00 AM - May 01, 2016 09:00 AM
myUNB Portal,Email,D2L Brightspace,e-Services,Printing,Datatel,File Sharing,Web,Wireless,VoIP,Network
Fredericton

On Sunday, May 1 from 6 a.m. to 9 a.m. (3 hours), ITS will be performing maintenance on UNB’s network equipment in Wu Conference Centre.

As a result, all IT Services will be unavailable in this location during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • D2L Brightspace

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

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RESOLVED - Issues Receiving External Email
Unscheduled Outage
Resolved
Apr 27, 2016 01:30 PM - Apr 27, 2016 02:30 PM
Email
All UNB Campuses

This afternoon users may have experienced issues receiving external emails.  This issue has been resolved.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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RESOLVED - UCard Online and the UCard App are currently experiencing issues
Unscheduled Outage
Resolved
Apr 25, 2016 01:37 PM - Apr 28, 2016 08:33 AM
Printing
All UNB Campuses

Ongoing issues with UCard Online and the UCard App have been resolved.

If you have questions or concerns please contact the ITS help Desk at:  helpdesk@unb.ca or 453-5199.

UCard Online and the UCard App are currently experiencing issues. Our service providers are currently working to resolve the outage. We do not have an expected resolution time at the moment, but will provide updates as more information becomes available. UCard Cash can still be added to your UCard using the PHIL stations located in the Harriet Irving Library and the Hans W. Klohn Commons.

If you have any questions or concerns please contact the ITS Help Desk at (506) 453-5199 or via email at helpdesk@unb.ca

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RESOLVED - Unable to access UNB Secure Services
Unscheduled Outage
Resolved
Apr 25, 2016 01:00 PM - Apr 25, 2016 03:02 PM
myUNB Portal,Email,D2L Brightspace
All UNB Campuses

All UNB users are now able to access their UNB Secure Services.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Some users may be experiencing issues logging into their UNB secure Services (e.g. myUNB Portal, eServices, D2L).  ITS is investigating this and hopes to have it resolved shortly.  

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca.

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RESOLVED - Some Users Experiencing Issues Authenticating to D2L and eServices
Unscheduled Outage
Resolved
Apr 24, 2016 01:00 PM - Apr 24, 2016 06:00 PM
D2L Brightspace,e-Services
All UNB Campuses

This issue has now been resolved. Users should now be able to authenticate to all UNB Secure Services.

If you have any questions or concerns, please contact the ITS Help Desk by phone at 506-453-5199 or by eMail at helpdesk@unb.ca. 

----------------------------------

This issue is intermittent and we ask that users continue to attempt to authenticate, as they should eventually gain access. Meanwhile, ITS continues to work to resolve this issue.

If you have any questions or concerns, please contact the ITS Help Desk by phone at 506-453-5199 or by eMail at helpdesk@unb.ca. 

Some users may be experiencing issues while attempting to authenticate to eServices as well as Desire2Learn today. ITS is currently investigating these issues and will provide an update as soon as possible.

If you have any questions or concerns, please contact the ITS help desk by phone at 506-453-5199 or by eMail at helpdesk@unb.ca.

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RESOLVED IT Service Interruption in Gillin Hall, Wu Centre and Bailey Hall on Sunday, April 24 beginning at 6 a.m.
Scheduled Outage
Resolved
Apr 24, 2016 06:00 AM - Apr 24, 2016 09:00 AM
myUNB Portal,Email,D2L Brightspace,e-Services,Datatel,File Sharing,Web,Wireless,VoIP,Network
Fredericton

Network maintenance is complete in Gillin Hall. No network maintenance was carried out in Bailey Hall or WU Centre due to time constraints.

If you have any questions or concerns, please contact the ITS help desk by phone at 506-453-5199 or by eMail at helpdesk@unb.ca

On Sunday, April 24 from 6 a.m. to 9 a.m. (3 hours), ITS will be performing maintenance on UNB’s network equipment in Gillin Hall, the Wu Conference Centre, and Bailey Hall.

As a result, all IT Services will be unavailable in these locations during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • D2L Brightspace

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

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UNB Account Activation Service unavailable on Sunday, April 24 beginning at 6 a.m.
Scheduled Outage
Resolved
Apr 24, 2016 06:00 AM - Apr 24, 2016 08:45 AM
Other
All UNB Campuses

On Sunday, April 24 from 6 a.m. to 9 a.m. (3 hours), UNB’s online account activation service will be unavailable to allow ITS to perform maintenance. During the outage, faculty, staff and students will be unable to:

  • Reset or claim a new UNB account (including guest and special accounts)
  • Change or reset your UNB password
  • Set or change your UNB email name
  • Set or change your primary UNB email address

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

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RESOLVED - UCard Online and the UCard App are currently unavailable
Unscheduled Outage
Resolved
Apr 18, 2016 06:30 PM - Apr 21, 2016 01:47 PM
Other
All UNB Campuses

Access UNB’s UCard Online has been fully restored. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

UCard Online and the UCard App are currently unavailable. Our service providers are currently working to resolve the outage. We do not have an expected resolution time at the moment, but will provide updates as more information becomes available. UCard Cash can still be added to your UCard using the PHIL stations located in the Harriet Irving Library and the Hans W. Klohn Commons.

If you have any questions or concerns please contact the ITS Help Desk at (506) 453-5199 or via email at helpdesk@unb.ca 

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RESOLVED - UNB's Listserv Service
Unscheduled Outage
Resolved
Apr 16, 2016 10:40 AM - Apr 16, 2016 07:15 PM
Email
All UNB Campuses

UNB’s Listserv was unavailable between 10:40am today and 7:12pm.   This issue has been resolved.

 

 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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RESOLVED - Wireless connectivity issues
Unscheduled Outage
Resolved
Apr 16, 2016 09:30 AM - Apr 16, 2016 10:47 AM
Wireless
All UNB Campuses

Users are now able to access the myUNB Wifi network. 

 

 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Users maybe experiencing issues connecting to myUNB Wifi.  This is effecting both Fredericton and St. John Campuses.  ITS is investigating this and hopes to have it resolved shortly.  

 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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RESOLVED - UNB Virtual Lab
Unscheduled Outage
Resolved
Apr 11, 2016 11:15 AM - Apr 11, 2016 12:30 PM
Other
All UNB Campuses

The UNB Virtual Lab service has been restored. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

UNB's Virtual Lab service is currently unavailable.  ITS is investigating and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  heldpesk@unb.ca or 453-5199.

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D2L Brightspace Unavailable on Sunday, April 10 for 6 hours beginning at 2 a.m.
Scheduled Outage
Resolved
Apr 10, 2016 02:00 AM - Apr 10, 2016 08:00 AM
D2L Brightspace
All UNB Campuses

D2L Brightspace is now available for all students, faculty and staff.

If you have any questions, please contact UNB’s Centre for Enhanced Teaching and Learning (CETL) at (506) 453-4744 or CETL@unb.ca .

On Sunday, April 10 from 2 a.m. – 8 a.m. (6 hours), D2L Brightspace will be unavailable for all students, faculty and staff due to maintenance scheduled by our vendor.

If you have any questions, please contact UNB’s Centre for Enhanced Teaching and Learning (CETL) at (506) 453-4744 or CETL@unb.ca .

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Resolved: UCard Online and the UCard App are currently unavailable
Unscheduled Outage
Resolved
Apr 09, 2016 05:25 PM - Apr 11, 2016 11:32 AM
Other
All UNB Campuses

UCard Online and the UCard App are now available. We apologize for any inconvenience this may have caused.

If you have any questions or concerns please contact the ITS Help Desk at (506) 453-5199 or via email at helpdesk@unb.ca


 

UCard Online and the UCard App are currently unavailable. Our service providers are currently working to resolve the outage. We do not have an expected resolution time at the moment, but will provide updates as more information becomes available. UCard Cash can still be added to your UCard using the PHIL stations located in the Harriet Irving Library and the Hans W. Klohn Commons.

If you have any questions or concerns please contact the ITS Help Desk at (506) 453-5199 or via email at helpdesk@unb.ca 

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RESOLVED - WebAdvisor - UNB%u2019s Online Registration Service
Unscheduled Outage
Resolved
Apr 06, 2016 08:00 AM - Apr 06, 2016 08:35 AM
Other
All UNB Campuses

UNB's Online Registration System, WebAdvisor, was temporarily unavailable this morning. This service was restored at 8:35am.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca  or 453-5199.

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RESOLVED - Unscheduled Network Outage - No Network Connectivity for IUC Physics
Unscheduled Outage
Resolved
Apr 05, 2016 09:33 AM - Apr 05, 2016 11:03 AM
VoIP,Network
Fredericton

All network connectivity is now restored to the IUC Physics Building

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

Parts of the IUC Physics building are currently experiencing a wired network outage that is affecting VOIP phones and network connectivity.  ITS is aware of the issue and investigating it.

IF you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

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Intermittent Wireless Authentication Issues
Unscheduled Outage
Resolved
Mar 23, 2016 05:10 PM - Mar 23, 2016 06:00 PM
Wireless
All UNB Campuses

Users should now be able to authenticate to the myUNB wireless network. 

If you continue to experience any issues authenticating please contact the ITS Help Desk at (506) 453-5199 or via email at helpdesk@unb.ca

Some users are currently experiencing intermittent issues authentication to the myUNB wireless network. ITS is currently investigating this issue.

If you have any questions or comments please contact the ITS Help Desk at (506) 453-5199 or via email at helpdesk@unb.ca

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RESOLVED - Astra Schedule - unavailable between 12:00pm and 12:30pm today
Scheduled Outage
Resolved
Mar 23, 2016 12:00 PM - Mar 23, 2016 12:30 PM
Other
All UNB Campuses

The maintenance to UNB's Astra Schedule service has been completed successfully. 

If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199.

 

Astra Schedule, UNB’s room booking service, will be unavailable between 12 and 12:30pm today.

If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199.

 

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RESOLVED - Astra Schedule upgrade - Thursday, March 17 beginning at 4:30 p.m.
Scheduled Outage
Resolved
Mar 17, 2016 04:30 PM - Mar 17, 2016 11:55 PM
Other
All UNB Campuses

The maintenance on the Astra booking system to the latest version has been completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

On Thursday, March 17 from 4:30 p.m. until midnight (7.5 hours), Astra Schedule, UNB’s room booking service, is being upgraded to a newer version. Faculty, staff and students will be unable to book rooms or view room booking information via Astra Schedule during this time.

This upgrade will result in improved speeds in Astra Schedule, particularly with the calendars, as well as other minor enhancements.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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Resolved UNB's Virtual Private Network (VPN) unavailable on Thursday, March 17 beginning at 6 a.m.
Scheduled Outage
Resolved
Mar 17, 2016 06:00 AM - Mar 17, 2016 07:00 AM
Other
All UNB Campuses

On Thursday, March 17, from 6 a.m. to 7 a.m. (1 hour), ITS will be performing maintenance on UNB’s Virtual Private Network (VPN). As a result, faculty, staff and students will be unable to access the VPN during this time.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

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RESOLVED: myUNB Portal Unavailable
Unscheduled Outage
Resolved
Mar 14, 2016 08:30 AM - Mar 14, 2016 08:35 AM
myUNB Portal
All UNB Campuses

The myUNB Portal outage is now resolved. People should be able to login. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

The myUNB Portal is currently unavailable. ITS is looking into this issue. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

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RESOLVED - Datatel Colleague and other services unavailable on Sunday, March 13 beginning at 7 a.m.
Scheduled Outage
Resolved
Mar 13, 2016 07:00 AM - Mar 13, 2016 08:00 AM
myUNB Portal,Other,e-Services,Datatel,Mobile App
All UNB Campuses

The scheduled maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

On Sunday, March 13 from 7 a.m. to 8 a.m. (1 hour), some IT services will be unavailable to allow ITS to perform maintenance. This outage will affect the following UNB services:

  • Some myUNB Portal services
  • eServices
  • Datatel Colleague
  • Entrinisik Informer Reports
  • UNB Mobile App
  • Web Time Entry
  • WebAdvisor online course registration

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED - D2L Brightspace Unavailable on Sunday, March 13 for 6 hours
Scheduled Outage
Resolved
Mar 13, 2016 02:00 AM - Mar 13, 2016 08:00 AM
D2L Brightspace
All UNB Campuses

The scheduled D2L maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

On Sunday, March 13 from 2 a.m. – 8 a.m. (6 hours), D2L Brightspace will be unavailable for all students, faculty and staff due to scheduled maintenance.

If you have any questions, please contact UNB’s Centre for Enhanced Teaching and learning at 453-4744 or CETL@unb.ca.

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RESOLVED - UNB Listserv Outage
Unscheduled Outage
Resolved
Mar 12, 2016 04:00 PM - Mar 12, 2016 07:00 PM
Email
All UNB Campuses

UNB’s Listserv was unavailable between 4:00pm and 7:00pm on Saturday, March 12.  Users should now be able to use the Listserv service. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

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Faculty/Staff Email Unavailable
Unscheduled Outage
Resolved
Mar 08, 2016 04:35 PM - Mar 08, 2016 04:45 PM
Email
All UNB Campuses

Some users may be experiencing intermittent access to Faculty/Staff email. This may include accessing email through a client such as Outlook, as well as the Outlook Web App link from the myUNB Portal. 

If you have questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - UNB email and other services intermittently unavailable for 6 hours on Saturday, March 5 beginning at 6:30 p.m.
Scheduled Outage
Resolved
Mar 05, 2016 06:30 PM - Mar 06, 2016 12:30 AM
myUNB Portal,Email,D2L Brightspace,e-Services,Datatel,Web,Wireless
All UNB Campuses

On Saturday, March 5 from 6:30 p.m. until 12:30 a.m. (6 hours), ITS will be performing maintenance on several UNB IT Services.

As a result, the following services will be intermittently unavailable during this time:

  • All UNB email
  • UNB services requiring authentication (login), including:
    • UNB Wireless
    • myUNB Portal
    • eServices
    • Desire2Learn (D2L)
  • UNB’s Virtual Private Network (VPN)
  • Datatel Colleague
  • Access from off-campus to UNB web pages

No email will be lost during the outage. All email messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

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RESOLVED - Staff/Faculty Email and Colleague Down for Maintenance Sunday 6am-9am
Unscheduled Outage
Resolved
Feb 28, 2016 06:00 AM - Feb 28, 2016 09:00 AM
Email,Datatel
All UNB Campuses

Maintenance was completed successfully. Mail and Colleague are now back online.

If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or (506) 453-5199.

Due to upgrades being performed on the storage system, both colleague and access to Staff/Faculty email will be down. Email will not be lost, but will be queued for delivery.

If you have any questions or concerns, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. 

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RESOLVED - No Network Connectivity for IUC Physics
Unscheduled Outage
Resolved
Feb 15, 2016 07:42 AM - Feb 15, 2016 09:00 AM
Network
Fredericton

All network connectivity should now be restored to IUC Physics

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

There is no network connectivity in IUC Physics.  ITS is aware of the issue and investigating it.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - No Internet IUC Physics Building
Unscheduled Outage
Resolved
Feb 14, 2016 10:15 AM - Feb 14, 2016 03:40 PM
Wireless
Fredericton

Network access has been restored in the IUC Physics building.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

There is currently no network access in the IUC Physics building.

ITS is investigating the issue.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - IT Service Interruption in IUC Physics and Marshall d'Avray Hall on Sunday, February 14 beginning at 6 a.m.
Scheduled Outage
Resolved
Feb 14, 2016 06:00 AM - Feb 14, 2016 09:00 AM
myUNB Portal,Email,D2L Brightspace,e-Services,Printing,File Sharing,Datatel,Web,Other,Network,Wireless,VoIP
Fredericton

The scheduled maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or (506) 453-4864.

On Sunday, February 14 from 6 a.m. to 9 a.m. (3 hours), ITS will be performing maintenance on UNB’s network equipment in the IUC Physics Building and Marshall d’Avray Hall.

As a result, all IT Services will be unavailable in these locations during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • D2L Brightspace

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put into a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - IT Service Interruption on Sunday, February 14 for 2 hours
Scheduled Outage
Resolved
Feb 14, 2016 06:00 AM - Feb 14, 2016 07:25 AM
myUNB Portal,e-Services,Other
All UNB Campuses

The scheduled maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or (506) 453-4864.

On Sunday, February 14 from 6 a.m. to 8 a.m. (2 hours), some IT services will be unavailable to allow ITS to perform maintenance. This outage will affect the following UNB services:

  • myUNB Portal
  • eServices
  • CAE Job Postings
  • Online Admissions
  • LimeSurvey
  • dotProject
  • UNB Wiki pages (wikis.unb.ca)

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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Resolved: Accessing myUNB from Off Campus
Unscheduled Outage
Resolved
Feb 10, 2016 07:43 PM - Feb 10, 2016 08:39 PM
myUNB Portal,Email
All UNB Campuses

Users should now be able to access the myUNB Portal and the Outlook Web App from off campus.


If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Some users are experiencing issues accessing the myUNB Portal and the Outlook Web App from off campus. The myUNB Portal is still available on campus. ITS is aware of the issue and investigating it.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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Resolved: Printing from studentprinting.unb.ca
Unscheduled Outage
Resolved
Feb 07, 2016 03:12 PM - Feb 07, 2016 03:36 PM
Printing
Fredericton

Student are now able to print using the myprint from the myUNB Portal (studentprinting.unb.ca). 

If you have questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Some students are experiencing issues with printing to printers using the myprint from the myUNB Portal (studentprinting.unb.ca). ITS is investigating the issue. 

If you have questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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Resolved: IT Service Interruption in Head Hall (E-Level) and Tilley Hall on Sunday, February 7 beginning at 6 a.m.
Scheduled Outage
Resolved
Feb 07, 2016 06:00 AM - Feb 07, 2016 09:00 AM
myUNB Portal,Email,D2L Brightspace,e-Services,Printing,File Sharing,Datatel,Web,Other,Network,Wireless,VoIP
Fredericton

Scheduled maintenance on UNB’s network equipment in Head Hall (E-level) and Tilley Hall has been completed.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

On Sunday, February 7 from 6 a.m. to 9 a.m. (3 hours), ITS will be performing maintenance on UNB’s network equipment in Head Hall (E-level) and Tilley Hall.

As a result, all IT Services will be unavailable in these locations during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. 

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RESOLVED - IT Service Interruption in the HIL and Incutech Building #1 on Sunday, January 31 beginning at 6 a.m.
Scheduled Outage
Resolved
Jan 31, 2016 06:00 AM - Jan 31, 2016 10:20 AM
myUNB Portal,Email,D2L Brightspace,e-Services,Printing,File Sharing,Datatel,Other,Network,Wireless,VoIP
Fredericton

Maintenance operations have been completed, and network access to IT Services has been restored in the affected areas.

On Sunday, January 31 from 6 a.m. to 9 a.m. (3 hours), ITS will be performing maintenance on UNB’s network equipment in the Harriet Irving Library (HIL) and Incutech Building #1. 

As a result, all IT Services will be unavailable in these locations during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

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RESOLVED - Maintenance on UNB Email and myUNB Portal login on Sunday, January 31 beginning at 6 a.m.
Scheduled Outage
Resolved
Jan 31, 2016 06:00 AM - Jan 31, 2016 10:15 AM
myUNB Portal,Email,Other
All UNB Campuses

Login services for the myUNB Portal have been restored, and it is now accessible.

If you are still not able to access the myUNB Portal, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca

On Sunday, January 31 from 6 a.m. until 7 a.m. (1 hour), ITS will be performing maintenance on UNB’s login services.

During this time, students, faculty and staff, and alumni may receive an error message when trying to log in to the myUNB Portal or Office 365 services (email and Lync/Skype for Business). If this occurs, wait 10 minutes and try again until you are successful.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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Problems authenticating to some UNB online services
Unscheduled Outage
Resolved
Jan 28, 2016 02:35 PM - Jan 28, 2016 07:00 PM
Datatel,Other,Wireless
All UNB Campuses

All UNB online services have been restored.

If you continue to experience any issues please contact the ITS Help Desk at (506) 453-5199 or via email at helpdesk@unb.ca

Users maybe experiencing difficulty logging into some UNB resources, such as Footprints and the myUNB WiFi network. ITS is currently investigating these issues and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199.

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Problems with authenticating to UNB Wireless and other UNB Online Services
Unscheduled Outage
Resolved
Jan 28, 2016 10:45 AM - Jan 28, 2016 07:00 PM
Other,Wireless
All UNB Campuses

All UNB online services have been restored.

If you continue to experience any issues please contact the ITS Help Desk at (506) 453-5199 or via email at helpdesk@unb.ca

Users maybe experiencing difficulty in logging into some UNB resources, such as Footprints and the myUNB WiFi network.  ITS is currently investigating these issues and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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RESOLVED - UNB listserv Service
Unscheduled Outage
Resolved
Jan 28, 2016 10:30 AM - Jan 28, 2016 02:00 PM
Email
All UNB Campuses

UNB’s Listserv Services was unavailable between  10:30am and 2:00pm today

IF you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.da or 453-5199

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Authentication Issues
Unscheduled Outage
Resolved
Jan 25, 2016 06:30 PM - Jan 25, 2016 07:15 PM
myUNB Portal,Email
All UNB Campuses,Fredericton

All staff and students should now be able to authenticate into the myUNB portal and webmail.

 

If you continue to experience authentication issues please contact the ITS HelpDesk at (506) 453-5199 or via email at helpdesk@unb.ca

Currently some students and staff are unable to log into the myUNB portal and webmail. ITS is currently investigating the issue. 

 

If you have any questions or concerns please contact the ITS HelpDesk at (506) 453-5199 or via email at helpdesk@unb.ca

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RESOLVED - IT Service Interruption on Friday, January 22 from 6 a.m. - 7 a.m.
Scheduled Outage
Resolved
Jan 22, 2016 06:00 AM - Jan 22, 2016 07:00 AM
Other
All UNB Campuses

The scheduled maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or (506) 453-4864.

This maintenance was rescheduled from Wednesday, January 20.

On Friday, January 22 from 6 a.m. – 7 a.m. (1 hour), ITS will be performing maintenance within UNB’s Data Centre in Head Hall.

As a result, UNB’s account activation services will be unavailable during this time. This means you will be unable to:

  • Change or reset your UNB password
  • Claim a new UNB account
  • Set or change your UNB email name
  • Set or change your primary UNB email address

This maintenance is part of the UNB Data Centre Renovations, a joint initiative between ITS and UNB Facilities Management.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - Faculty / Staff Email Access
Unscheduled Outage
Resolved
Jan 21, 2016 07:30 AM - Jan 21, 2016 03:00 PM
Email
All UNB Campuses

All Faculty and Staff should now have full access to their UNB Email

If you have questions or concerns please  contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Some Faculty / Staff are currently experiencing issues accessing their UNB email. ITS is investigating this and hopes to have it resolved shortly. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

 

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RESOLVED - UNB's Virtual Private Network (VPN) Unavailable on Thursday, January 21 from 6 a.m. - 7 a.m.
Scheduled Outage
Resolved
Jan 21, 2016 06:00 AM - Jan 21, 2016 07:00 AM
Other
All UNB Campuses

The scheduled maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or (506) 453-5199.

On Thursday, January 21 from 6 a.m. – 7 a.m. (1 hour), ITS will be performing maintenance within UNB’s Data Centre in Head Hall.

As a result, UNB’s Virtual Private Network (VPN) will be temporarily unavailable during this time.

This maintenance is part of the UNB Data Centre Renovations, a joint initiative between ITS and UNB Facilities Management.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - UCard and other UNB IT Services Unavailable on Wednesday, January 20 from 6 a.m. - 7 a.m.
Scheduled Outage
Resolved
Jan 20, 2016 06:00 AM - Jan 20, 2016 07:00 AM
Other
All UNB Campuses

The UCard scheduled maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

On Wednesday, January 20 from 6 a.m. – 7 a.m. (1 hour), ITS will be performing maintenance within UNB’s Data Centre in Head Hall.

As a result, the following services will be unavailable during this time:

  • UCard and Printing Services
    • Printing
    • UCard purchases
    • Access to UCard Online
    • UCard App
    • UCard Gift deposits
    • UCard PHIL Station deposits
  • UNB’s account activation services. You will be unable to:
    • Change or reset your UNB password
    • Claim a new UNB account
    • Set or change your UNB email name
    • Set or change your primary UNB email address

This maintenance is part of the UNB Data Centre Renovations, a joint initiative between ITS and UNB Facilities Management.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED - Maintenance in UNB's Data Centre on Tuesday, January 19 beginning at 6 a.m.
Scheduled Outage
Resolved
Jan 19, 2016 06:00 AM - Jan 19, 2016 07:00 AM
Other
All UNB Campuses

The scheduled maintenance was completed successfully.

If you have questions or concerns please contact the Help Desk at:  helpdesk@unb.ca or 453-5199.

On Tuesday, January 19 from 6 a.m. – 7 a.m. (1 hour), ITS will be performing maintenance within UNB’s Data Centre in Head Hall.

No interruption in IT services is expected during this time.

This maintenance is part of the UNB Data Centre Renovations, a joint initiative between ITS and UNB Facilities Management.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED - Accessing myUNB from Off Campus
Unscheduled Outage
Resolved
Jan 18, 2016 03:55 PM - Jan 18, 2016 04:37 PM
myUNB Portal
All UNB Campuses

RESOLVED: Users are unable to access the myUNB Portal from off campus. The myUNB Portal is still available on campus, or from off campus using the Junos Pulse VPN client. ITS is aware of the issue and investigating it. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - Accessing UNB VirtualLab
Unscheduled Outage
Resolved
Jan 13, 2016 03:30 PM - Jan 13, 2016 07:00 PM
Other
All UNB Campuses

Students were experiencing intermittent issues accessing VirtualLab this afternoon. ITS has since resolved this issue.

If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199.

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RESOLVED - myUNB Portal Launch Menu
Unscheduled Outage
Resolved
Jan 13, 2016 10:00 AM - Jan 13, 2016 11:00 AM
myUNB Portal
All UNB Campuses

This morning between approx. 10:00am and 11:00am users were unable to access their launch menu through their myUNB Portal.  

If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199.

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RESOLVED - Maintenance in UNB's Data Centre on Sunday, January 10 beginning at 6 a.m.
Scheduled Outage
Resolved
Jan 10, 2016 06:00 AM - Jan 10, 2016 09:00 AM
Other
All UNB Campuses

On Sunday, January 10 from 6 a.m. – 9 a.m. (3 hours), ITS will be performing maintenance within UNB’s Data Centre in Head Hall.

No interruption in IT services is expected during this time.

This maintenance is part of the UNB Data Centre Renovations, a joint initiative between ITS and UNB Facilities Management.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED: Online Application Website Experiencing Issues
Unscheduled Outage
Resolved
Dec 23, 2015 02:00 PM - Dec 23, 2015 02:40 PM
Web
All UNB Campuses

This issues hasbeen Resolved - The UNB Online Application website (http://apply.unb.ca) is currently experiencing issues for some people. ITS is aware of the issue, and is working toward a resolution.


If you have any questions or concerns about this, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca

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RESOLVED - IT Service Interruption in Forestry & Geology Building on Wednesday, December 23 beginning at 6 a.m.
Scheduled Outage
Resolved
Dec 23, 2015 06:00 AM - Dec 23, 2015 08:25 AM
myUNB Portal,Email,Library,D2L Brightspace,e-Services,Printing,File Sharing,Datatel,Web,Network,Wireless,VoIP
Fredericton

The maintenance has been completed, and the affected network services have been restored.

If you are experiencing any networking issues, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca

On Wednesday, December 23 from 6 a.m. to 7 a.m. (1 hour), ITS will be performing maintenance on UNB’s network equipment in the Forestry & Geology Building.

As a result, all IT Services will be unavailable in this location during the outage, including:

- UNB Wireless
- All UNB email
- VoIP telephone services
- Access to Network printing and drives
- myUNB Portal
- Datatel
- eServices
- Footprints
- All UNB Webpages
- CMS
- Desire2Learn
No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

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RESOLVED - IT Service Interruption in Head Hall & IUC Science Library on Wednesday, December 23 beginning at 6 a.m.
Scheduled Outage
Resolved
Dec 23, 2015 06:00 AM - Dec 23, 2015 08:25 AM
myUNB Portal,Email,Library,D2L Brightspace,e-Services,Printing,File Sharing,Datatel,Web,Network,Wireless,VoIP
Fredericton

The maintenance has been completed, and the affected network services have been restored.

If you are still experiencing any networking issues, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca

On Wednesday, December 23 from 6 a.m. to 7 a.m. (1 hour), ITS will be performing maintenance on UNB’s network equipment in the following locations:

-    Head Hall (Old)
-    IUC Concourse (Science Library)
As a result, all IT Services will be unavailable in these locations during the outage, including:

-    UNB Wireless
-    All UNB email
-    VoIP telephone services
-    Access to Network printing and drives
-    myUNB Portal
-    Datatel
-    eServices
-    Footprints
-    All UNB Webpages
-    CMS
-    Desire2Learn
No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

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RESSOLVED - UCard Online Unavailable on Saturday, December 19 beginning at 4 a.m.
Scheduled Outage
Resolved
Dec 19, 2015 04:00 AM - Dec 19, 2015 07:00 AM
Other
All UNB Campuses

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

 

On Saturday, December 19 from 4 a.m. – 7 a.m. (3 hours), UCard Online will be unavailable due to maintenance scheduled by our vendor. Faculty, staff and students will be unable to access UCard Online via a web browser or the UCard App during this time.

If you have any questions, please contact the Card Office at 453-5148 or ucard@unb.ca.

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RESOLVED - CANARIE Network Maintenance on Wednesday, December 16 beginning at 6:30 a.m.
Scheduled Outage
Resolved
Dec 16, 2015 06:30 AM - Dec 16, 2015 07:00 AM
Other
Fredericton

Maintenance was completed successfully.

f you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

On Wednesday, December 16 from 6:30 a.m. to 7:00 a.m. (30 minutes), ITS will be performing maintenance on the CANARIE network.

No interruption in IT services is expected during this time.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - Network Connectivity Issues in IUC / Forestry
Unscheduled Outage
Resolved
Dec 15, 2015 08:00 AM - Dec 15, 2015 08:37 AM
Network,Wireless,VoIP
Fredericton

All network connectivity in IUC / Forestry should now be restored.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

The IUC / Forestry Building is currently experiencing network connectivity issues.  ITS is investigating this and hopes to have it resolved shortly.  

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

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RESOLVED - UNB Alumni Webpages
Unscheduled Outage
Resolved
Dec 10, 2015 03:00 PM - Dec 10, 2015 03:10 PM
Web
All UNB Campuses

UNB Alumni webpages were temporarily unavailable this afternoon.   This issue has been resolved.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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RESOLVED - Network connectivity issues impacting UNB Moncton
Unscheduled Outage
Resolved
Dec 08, 2015 08:30 AM - Dec 09, 2015 09:25 AM
Network,Wireless,VoIP
All UNB Campuses

All network connectivity should now be restored on the UNB Moncton campus.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca 453-5199

There are currently sporadic network connectivity issues impacting UNB Moncton.  ITS is investigating this and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca 453-5199

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Access to myUNB Portal and UNB Student Email briefly unavailable on Wednesday, Nov. 25 beginning at 6 a.m.
Scheduled Outage
Resolved
Nov 25, 2015 06:00 AM - Nov 25, 2015 06:15 AM
myUNB Portal,Email
All UNB Campuses

This scheduled maintenance has been postponed.  A posting will be sent out with the new date and time.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca.

On Wednesday, November 25 from 6:00 a.m. until 6:15 a.m. (15 minutes), ITS will be performing maintenance on UNB’s login services.

As a result, students, faculty and staff will be unable to log in to the myUNB Portal or UNB student email (Office 365) during this time.

If you are already logged in prior to the start of the outage, you will continue to have access like normal.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED-UNB's Virtual Lab Service
Unscheduled Outage
Resolved
Nov 19, 2015 03:23 PM - Nov 19, 2015 04:34 PM
Other
All UNB Campuses

RESOLVED - UNB's Student Virtual Lab service is currently unavailable.  ITS is investigating this and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  heldpesk@unb.ca or 453-5199.

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RESOLVED UNB Mobile App briefly unavailable on Wednesday, November 18 beginning at 6 a.m.
Scheduled Outage
Resolved
Nov 18, 2015 06:00 AM - Nov 18, 2015 06:15 AM
Mobile App
All UNB Campuses

ITS successfully completed the maintenance on Wednesday, November 18 for the UNB Mobile App.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

On Wednesday, November 18 from 6:00 a.m. to 6:15 a.m. (15 minutes), the UNB Mobile App will be temporarily unavailable to allow ITS to perform maintenance.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED Maintenance on UNB Listserv Email Service on Sunday, November 15 at 6 a.m.
Scheduled Outage
Resolved
Nov 15, 2015 06:00 AM - Nov 15, 2015 09:35 AM
Other
All UNB Campuses

This maintenance was rescheduled from Saturday, November 7

On Sunday, November 15, from 6 a.m. until 8:30 a.m. (2.5 hours), ITS will be performing maintenance on UNB’s Listserv email distribution service for student and faculty/staff email.

During this time, students, faculty and staff will be unable to send or receive emails distributed via Listserv.

No emails will be lost during this outage. All emails will be put in a queue and delivered when services are restored.

If you have and questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. 

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RESOLVED - Maintenance on UNB Email on Wednesday, November 11 beginning at 6 a.m.
Scheduled Outage
Resolved
Nov 11, 2015 06:00 AM - Nov 11, 2015 10:00 AM
Email
All UNB Campuses

The scheduled maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

This maintenance was rescheduled from Saturday, November 7.

On Wednesday, November 11 from 6 a.m. until 10 a.m. (4 hours), ITS will be performing maintenance on UNB’s email servers for student and faculty/staff email.

During this time, students, faculty and staff may receive an error message when trying to log in to your UNB email. If this occurs, try again until you are successful.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED IT Service Interruption on Sunday, November 8 beginning at 6 a.m.
Scheduled Outage
Resolved
Nov 08, 2015 06:00 AM - Nov 08, 2015 09:00 AM
myUNB Portal,e-Services,Datatel,Other
All UNB Campuses

This maintenance has been successfully completed.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

On Sunday, November 8 from 6:00 a.m. to 9:00 a.m. (3 hours), some IT services will be unavailable to allow ITS to perform maintenance. This outage will affect the following UNB services:

  • myUNB Portal
  • eServices
  • Datatel Colleague
  • Webadvisor online course registration
  • Web Time Entry
  • UNB Mobile App
  • Entrinisik Informer Reports

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED D2L Brightspace Unavailable on Sunday, November 8 for 6 hours
Scheduled Outage
Resolved
Nov 08, 2015 02:00 AM - Nov 08, 2015 08:00 AM
D2L Brightspace
All UNB Campuses

This maintenance has been successfully completed.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

On Sunday, November 8 from 2 a.m. – 8 a.m. (6 hours), D2L Brightspace will be unavailable for all students, faculty, and staff due to scheduled maintenance.

If you have any questions, please contact UNB’s Centre for Enhanced Teaching and learning (CETL) at 453-4744 or CETL@unb.ca

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RESOLVED Maintenance on UNB Email on Saturday, November 7 beginning at 6 p.m.
Scheduled Outage
Resolved
Nov 07, 2015 06:00 PM - Nov 07, 2015 11:55 PM
Email,Other
All UNB Campuses

This maintenance on UNB Email has been cancelled.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

On Saturday, November 7 from 6 p.m. until midnight (6 hours), ITS will be performing maintenance on UNB’s email servers for student and faculty/staff email.

During this time, students, faculty and staff may receive an error message when trying to log in to your UNB email. If this occurs, try again until you are successful.

Email Distribution Lists (Listserv) will also be unavailable for the first 2 hours of the maintenance period (6 p.m. – 8 p.m.). As a result, you will be unable to send or receive messages via email distribution lists during this time.

No emails will be lost during the outage. All emails will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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Secure.unb.ca webpages unavailable
Unscheduled Outage
Resolved
Nov 06, 2015 02:29 PM - Nov 09, 2015 01:52 PM
Web
All UNB Campuses

UNB webpages beginning with https://secure.unb.ca/ are currently unavailable. ITS is working to resolve the issue as quickly as possible.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

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RESOLVED - IT outage impacting UNB
Unscheduled Outage
Resolved
Nov 05, 2015 02:30 PM - Nov 06, 2015 01:46 PM
Email,e-Services,Other,Network,Wireless,VoIP
All UNB Campuses

Access to UNB eServices is now available.

If you have any questions please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

A power outage caused an unexpected outage of IT services this afternoon. It has now been resolved and IT services are in the process of being restored.

Wireless and email are now working as normal; however, eServices, Colleague, and Informer are still down.

If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca 453-5199

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RESLOVED - Firewall Maintenance on Sunday, November 1 for 6 hours
Scheduled Outage
Resolved
Nov 01, 2015 06:00 AM - Nov 01, 2015 12:00 PM
Other
All UNB Campuses

The Sunday morning maintenance on UNB’s firewall %u200Bis complete.

No interruption in IT services was experienced.

If you have any questions or concerns, please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199.

On Sunday, November 1 from 6 a.m. to 12 p.m. (6 hours) ITS will be performing maintenance on UNB’s firewall.

No interruption in IT services is expected.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - UNB Listserv email services unavailable
Unscheduled Outage
Resolved
Oct 26, 2015 11:40 AM - Oct 26, 2015 08:30 PM
Email
All UNB Campuses

Yesterday, Monday, October 26 between 11:40am and 8:30pm UNB’s Listserv email services were unavailable. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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RESOLVED - IT Service Interruption beginning on Saturday, October 24 at 9 p.m.
Scheduled Outage
Resolved
Oct 24, 2015 09:00 PM - Oct 25, 2015 03:30 AM
myUNB Portal,Email,D2L Brightspace,Printing,File Sharing,Web,Other,Network
All UNB Campuses

The Saturday night maintenance on UNB’s network equipment and commercial internet on the Fredericton campus is complete. All services were restored by 3:30am.

If you have any questions or concerns, please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199.

 

This outage was rescheduled from September 27.

Beginning at 9:00 p.m. on Saturday, October 24 until 3:00 a.m. on Sunday, October 25 (6 hours), ITS will be performing maintenance on UNB’s network equipment and commercial internet on the Fredericton campus.

As a result, access to the following services will be unavailable during this time.

From On Campus (Fredericton):

  • UNB student email (Office 365)
  • D2L Brightspace
  • UCard Services, including:
    • UCard Online
    • UCard Gift deposits
    • UCard App
  • All non-UNB web pages and internet services (ex: Google, Facebook, etc.)
  • CANARIE & ECN services

From On Campus (Saint John):

  • UNB faculty/staff email (Exchange)
  • myUNB Portal
  • Access to Network printing and drives
  • UCard Services, including:
    • UCard Online
    • UCard Gift deposits
    • UCard App
    • UCard Phil Station deposits
  • Datatel
  • eServices
  • Footprints
  • CMS
  • All UNB Webpages
  • UNB's Virtual Private Network (VPN)

From Off Campus (Fredericton and Saint John):

  • UNB faculty/staff email (Exchange)
  • myUNB Portal
  • UCard Services, including:
    • UCard Online
    • UCard App
    • Purchases with UCard Cash at Smoke’s Poutinerie (Fredericton)
  • Access to Network drives
  • Datatel
  • eServices
  • Footprints
  • CMS
  • All UNB Webpages
  • UNB's Virtual Private Network (VPN)

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

This maintenance is part of the UNB Data Centre Renovations, a joint initiative between ITS and UNB Facilities Management.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - UNB Email Inaccessible Off Campus
Unscheduled Outage
Resolved
Oct 23, 2015 05:30 PM - Oct 23, 2015 09:45 PM
Email
All UNB Campuses

Students, Faculty, and Staff are now able to access their UNB Email from off Campus. This may require quitting and signing back in to the Outlook Web Application (OWA). 

If you have questions or concerns please contact the ITS Help desk at: helpdesk@unab.ca or 453-5199

Some Students, Faculty, and Staff are currently unable to access their UNB Email off campus. This is affecting both the Outlook Web Application (OWA) as well as Local Desktop Clients.

ITS is currently working to resolve this issue as quickly as possible. If you have any questions, please contact the ITS Help Desk at 453-5199 or by email at helpdesk@unb.ca .

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RESOLVED -Connecting to UNB's Wireless Networks
Unscheduled Outage
Resolved
Oct 23, 2015 12:30 PM - Oct 23, 2015 01:57 PM
Wireless
All UNB Campuses

Users are now able to access UNB's wireless networks.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Users maybe experiencing issues connecting to UNB's wireless networks.  ITS is investigating this and hopes to have it resolved shortly. 

If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199

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RESOLVED - UNB Virtual Lab Currently Unavailable
Unscheduled Outage
Resolved
Oct 21, 2015 05:30 PM - Oct 22, 2015 03:28 PM
Other
All UNB Campuses

Users are now able to access UNB's Virtual Lab.

If you have questions or concerns please contact the ITS Help desk at:  helpdesk@unab.ca or 453-5199

UNB Virtual Lab is currently unavailable. ITS is investigating the issue and expects to have it resolved as soon as possible,

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.


 

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RESOLVED - student printing
Unscheduled Outage
Resolved
Oct 21, 2015 09:45 AM - Oct 21, 2015 10:00 AM
Printing
Fredericton

Students were unable to print in ITS labs between 9:45an and 10:00am this morning.  This issue has been resolved.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

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RESOLVED -IT Service Interruption on Sunday, October 18 for 20 minutes
Scheduled Outage
Resolved
Oct 18, 2015 06:00 AM - Oct 18, 2015 06:20 AM
e-Services,Datatel,Other
All UNB Campuses

On Sunday, October 18 from 6:00 a.m. to 6:20 a.m. (20 minutes), some IT services will be unavailable to allow ITS to perform maintenance. This outage will affect the following UNB services:

  • UNB Mobile App
  • Datatel Colleague
  • eServices
  • Webadvisor online course registration
  • WebTimeEntry

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - Emergency network outage in Alumni Memorial Hall.
Scheduled Outage
Resolved
Oct 15, 2015 09:15 AM - Oct 15, 2015 09:45 AM
Network,Wireless,VoIP
Fredericton

All network connectivity is now restored to Alumni Memorial Hall.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

There will be an emergency network outage today between 9:15am and 9:45am impacting Alumni Memorial Hall.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199    

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RESOLVED - UCard Online and UCard App Unavailable
Unscheduled Outage
Resolved
Oct 13, 2015 11:42 AM - Oct 13, 2015 02:56 PM
Printing
All UNB Campuses

All UCard Online and UCard App services have been restored. 

If you have questions or concerns please  contact the ITS Help Desk at:  helpdesk@unb.a or 453-5199.

Students, faculty and staff are currently unable to add money to their UCard Cash account via UCard Online or the UCard App.
 
Money can still be added using the PHIL Stations at the HIL (UNBF) and HWK (UNBSJ) or at the UNB Card Office located in the SUB (UNBF).
 
This is a vendor related issue and we are working with them to resolve this issue.
 
If you have any questions or concerns please contact the UNB Card Office at 506-453-5148 or ucard@unb.ca .
 
For details about your UCard visit www.unb.ca/ucard .
 
 

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RESOLVED: Maintenance affecting UNB's Internet Services on Sunday, October 11 from 6 a.m. - 9 a.m.
Scheduled Outage
Resolved
Oct 11, 2015 06:00 AM - Oct 11, 2015 09:00 AM
Email,D2L Brightspace,Web,Other
All UNB Campuses

Maintenance affecting UNB's Internet Services have been completed. All affected services should now be accessible.

If you are experiencing any issues accessing UNB IT services, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca

On Sunday, October 11 from 6:00 a.m. to 9:00 a.m. (3 hours) ITS will be performing maintenance on UNB’s Internet services.

During this time, faculty, staff and students located on campus (Fredericton and Saint John) may experience delays or slowness when trying to access the following services:

  • UNB student email (Office365)
  • Desire2Learn (D2L)
  • Non-UNB web pages and services (ex: Google, gmail, Facebook, etc.)
  • CANARIE services

This maintenance is part of the UNB Data Centre Renovations, a joint initiative between ITS and UNB Facilities Management.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED - Network outage impacting New Head Hall
Unscheduled Outage
Resolved
Oct 07, 2015 03:00 PM - Oct 07, 2015 03:10 PM
VoIP,Wireless,Network
Fredericton

There was an emergency network outage impacting New Head Hall  This issue has now been resolved.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca

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RESOLVED - Wireless connectivity issues
Unscheduled Outage
Resolved
Oct 06, 2015 12:00 PM - Oct 06, 2015 02:40 PM
Wireless
Fredericton

The issues affecting wireless connectivity have been resolved. If you are experiencing any issues connecting to the UNB wireless networks, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199.

Some users are experiencing wireless connectivity issues at the Harriet Irving Library (HIL).  ITS is investigating this and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

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RESOLVED - Wireless Issues in MacLaggan Hall
Unscheduled Outage
Resolved
Oct 04, 2015 02:38 PM - Oct 06, 2015 09:34 AM
Wireless
Fredericton

All wireless connectivity should now be restored in MacLaggan Hall.

If you have questions or concerns please  contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

There is currently an issue affecting the wireless availability in some areas of MacLaggan Hall. ITS is aware of the issue, and working towards a resolution.

If you have any questions about this issue, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca

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RESOLVED - IT Service Interruption for Computer Science, Renaissance College and the Student Health Centre - Sunday, October 4 from 6 a.m. - 12 p.m.
Scheduled Outage
Resolved
Oct 04, 2015 06:00 AM - Oct 04, 2015 12:00 PM
Network
Fredericton

The maintenance operations have been completed successfully, and access to the affected services has been restored.

On Sunday, October 4 from 6 a.m. to 12 p.m. (6 hours), ITS will be performing maintenance on network equipment which supports the following UNB Fredericton groups:

  • Computer Science
  • Renaissance College
  • Student Health Centre

As a result, all IT Services will be unavailable from these locations during this time, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be delivered and will be accessible from these locations when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED - UCard Services unavailable on Sunday, October 4 between 6 a.m. - 12 p.m.
Scheduled Outage
Resolved
Oct 04, 2015 06:00 AM - Oct 04, 2015 12:00 PM
Other
All UNB Campuses

The maintenance operations have been completed successfully, and access to the affected services has been restored.

On Sunday, October 4 from 6 a.m. to 12 p.m. (6 hour), ITS will be performing network maintenance within UNB’s Data Centre. As a result, all UCard Services will be unavailable during this time, including:

  • UCard Online
  • UCard Gift Deposits
  • Printing
  • UCard App
  • Purchases with UCard Cash
  • UCard Phil Station deposits

If you have any questions, please contact the UNB Card Office at (506) 453-5148 or ucard@unb.ca.

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RESOLVED - myUNB Portal Faculty and Staff email Issues
Unscheduled Outage
Resolved
Oct 01, 2015 05:20 PM - Oct 01, 2015 07:40 PM
Email
All UNB Campuses

This issue has now been resolved. Faculty and staff should now be able to access their UNB email via the myUNB Portal.

Some faculty and staff members may not be able to access their UNB email account through the myUNB Portal.

ITS is working to resolve this issue as soon as possible.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

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RESOLVED - Accessing Datatel
Unscheduled Outage
Resolved
Oct 01, 2015 02:20 PM - Oct 01, 2015 02:23 PM
Datatel
All UNB Campuses

Users are now able to access UNB's Datatel System. 

If you have questions or  concerns please contact the ITS Help Desk at:  helpdesk@unb.ad or 453-5199.

Users are currently experiencing issues when trying to access UNB’s Datatel System.  ITS is investigating this and hopes to have it resolved shortly.

If you have questions or  concerns please contact the ITS Help Desk at:  helpdesk@unb.ad or 453-5199

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RESOLVED Maintenance on 9-1-1 calling services for VoIP telephones - Wednesday, September 30
Scheduled Outage
Resolved
Sep 30, 2015 06:00 AM - Sep 30, 2015 07:00 AM
VoIP
Saint John

This maintenance has been successfully completed.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

On Wednesday, September 30 from 6 a.m. – 7 a.m. (1 hour), ITS will be performing maintenance on UNB’s 9-1-1 services for VoIP telephones on the Saint John campus. This maintenance will help ensure location information is always properly displayed when calling 9-1-1 from a VoIP telephone at UNB.

No interruption in 9-1-1 calling services is expected during this time.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

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RESOLVED: IT Service Interruption on Sunday, September 27 for 6 hours
Scheduled Outage
Resolved
Sep 27, 2015 06:00 AM - Sep 27, 2015 10:30 AM
myUNB Portal,Email,D2L Brightspace,e-Services,Printing,File Sharing,Datatel,Web,Other,Network
All UNB Campuses

Maintenance operations on the network equipment and commercial internet have been completed. All affected services should now be accessible.

If you are experiencing any issues accessing UNB IT services, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca

On Sunday, September 27 from 6:00 a.m. until 12:00 p.m. (6 hours), ITS will be performing maintenance on UNB’s network equipment and commercial internet on the Fredericton campus. As a result, access to the following services will be unavailable during this time.

From On Campus (Fredericton):

  • UNB student email (Office 365)
  • Desire2Learn
  • UCard Services, including:
    • UCard Online
    • UCard Gift deposits
    • UCard App
  • All non-UNB web pages and internet services (ex: Google, Facebook, etc.)
  • CANARIE & ECN services

From On Campus (Saint John):

  • UNB faculty/staff email (Exchange)
  • myUNB Portal
  • Access to Network printing and drives
  • UCard Services, including:
    • UCard Online
    • UCard Gift deposits
    • UCard App
    • UCard Phil Station deposits
  • Datatel
  • eServices
  • Footprints
  • CMS
  • All UNB Webpages
  • UNB's Virtual Private Network (VPN)

Fom Off Campus (Fredericton and Saint John):

  • UNB faculty/staff email (Exchange)
  • myUNB Portal
  • UCard Services, including:
    • UCard Online
    • UCard App
    • Purchases with UCard Cash at Smoke’s Poutinerie (Fredericton)
  • Access to Network drives
  • Datatel
  • eServices
  • Footprints
  • CMS
  • All UNB Webpages
  • UNB's Virtual Private Network (VPN)

No email messages will be lost during the outage. All emails will be put in a queue and delivered when services are restored.

This maintenance is part of the UNB Data Centre Renovations, a joint initiative between ITS and UNB Facilities Management.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED: Possible Network Slowness Across the Fredericton Campus
Unscheduled Outage
Resolved
Sep 25, 2015 09:35 AM - Sep 27, 2015 10:30 AM
Network
Fredericton

The issues affecting our network traffic have been resolved. As such, there should no longer be slowness in accessing websites on campus.

If you are still noticing network slowness, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca

Some users may be experiencing network slowness. ITS is looking into the issue.

If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199

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RESOLVED Network Connectivity Issues - Marshall d'Avray Hall
Unscheduled Outage
Resolved
Sep 24, 2015 10:00 AM - Sep 24, 2015 11:27 AM
Network,Wireless,VoIP
Fredericton

All network connectivity is now restored to Marshall d’Avray Hall.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Currently their are network connectivity issues impacting parts of Marshall d’Avray Hall.  ITS is investigating this and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

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RESOLVED - Accessing Desire2Learn - D2L
Unscheduled Outage
Resolved
Sep 21, 2015 02:00 PM - Sep 21, 2015 03:38 PM
D2L Brightspace
All UNB Campuses

Users are now able to access their D2L.  

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.
 

Currently users are experiencing interminted authentication issues when accessing D2L.   The appropriate people are investigating this issue and hope to have it resolved shortly.  

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.
 

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RESOLVED - D2L
Unscheduled Outage
Resolved
Sep 21, 2015 12:54 PM - Sep 21, 2015 01:49 PM
D2L Brightspace
All UNB Campuses

Users are now able to access their D2L

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.
 

Users are currently  unable to access their D2L. The appropriate people have been notified and they are working on resolving this issue as quickly as possible.

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RESOLVED - Planned Emergency Outage on Sunday, September 20 beginning at 6 a.m.
Scheduled Outage
Resolved
Sep 20, 2015 06:00 AM - Sep 20, 2015 09:00 AM
Network
Fredericton

The network outage in Toole Hall has been completed, and network services have been restored. If you are experiencing issues accessing any network services, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca

On Sunday, September 20 from 6:00 a.m. to 9:00 a.m. (3 hours) network services will be unavailable in Toole Hall due to a planned emergency outage. As a result, access to the following services will be unavailable in Toole Hall during this time:

  • Wireless networks
  • Access to the internent
  • Network resources such as: departmental drives, network printers
  • VoIP phones

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED - IT Service Interruption on Sunday, September 20 beginning at 6 a.m.
Scheduled Outage
Resolved
Sep 20, 2015 06:00 AM - Sep 20, 2015 09:15 AM
myUNB Portal,e-Services,Datatel,Other,Mobile App
All UNB Campuses

Financial Services has completed their fiscal year end processing, and all affected services are now available again.

If you experience any issues accessing any UNB IT services, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca

On Sunday, September 20 from 6:00 a.m. to 9:00 a.m. (3 hours), some IT services will be unavailable while Financial Services performs their annual fiscal year-end processing. This outage will affect the following UNB services:

  • myUNB Portal
  • eServices
  • Datatel Colleague
  • Webadvisor online course registration
  • Web Time Entry
  • UNB Mobile App
  • Entrinisik Informer Reports

If you have any questions, please contact the ITS Help Desk at (506) 453-5199 or helpdesk@unb.ca.

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Resolved Networking Connectivity issues in Toole Hall
Unscheduled Outage
Resolved
Sep 18, 2015 08:00 AM - Sep 18, 2015 12:03 PM
Network,Wireless,VoIP
Fredericton

Network connectivity issues impacting Toole Hall have been resolved.

If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca

Some users maybe experiencing network connectivity issues impacting Toole Hall.  ITS is investigating this and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca

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Maintenance on 9-1-1 calling services for VoIP telephones - Sunday, September 13
Scheduled Outage
Resolved
Sep 13, 2015 06:00 AM - Sep 13, 2015 05:35 PM
Other,VoIP
All UNB Campuses

The scheduled maintenance has been completed, and all affected systems and services are running normally.


If you notice any issues as a result of this maintenance, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca

On Sunday, September 13 from 6 a.m. – 9 a.m. (3 hours), ITS will be performing maintenance on UNB’s 9-1-1 services for VoIP telephones on the Saint John campus. This maintenance will help ensure location information is always properly displayed when calling 9-1-1 from a VoIP telephone at UNB.

No interruption in 9-1-1 calling services is expected during this time.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - Network Connectivity Issues in Toole Hall
Unscheduled Outage
Resolved
Sep 10, 2015 11:30 AM - Sep 10, 2015 12:15 PM
VoIP,Wireless,Network
Fredericton

There was no network connectivity in Toole Hall between 11:30am and 12:15pm today . The outage affected both wired and wireless internet access.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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UNB's Mobile App on Android OS 5.x
Unscheduled Outage
Resolved
Sep 10, 2015 11:14 AM - Sep 10, 2015 08:45 PM
Mobile App
All UNB Campuses

Users running Android OS 5.x can now authenticate into UNB's Mobile App.

If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199.

Currently users running  Android OS 5.x are having issues authenticating to UNB's Mobile App.  ITS is investigating this and hopes to have it resolve shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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RESOLVED - Network Connectivity Issues in the Student Union Building
Unscheduled Outage
Resolved
Sep 09, 2015 03:00 PM - Sep 09, 2015 03:40 PM
Network,Wireless
Fredericton

There is currently no network connectivity in The Student Union Building (SUB) . The outage is affecting wired and wireless internet access. We are investigating the issue.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - Network Connectivity issues at the Harriet Irving library
Unscheduled Outage
Resolved
Sep 08, 2015 07:40 AM - Sep 08, 2015 09:03 AM
Network,Wireless
Fredericton

All network connectivity has been restored to the Harriet Irving Library.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca
 

There is currently no network connectivity at The Harriet Irving library .
The outage is affecting wired and wireless internet access. We are investigating the issue.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca
 

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RESOLVED - UNB Network Maintenance on Thursday, September 3 beginning at 2 a.m.
Scheduled Outage
Resolved
Sep 03, 2015 02:00 AM - Sep 03, 2015 06:00 AM
Network
All UNB Campuses

The network maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Thursday, September 3 from 2 a.m. to 6 a.m. (4 hours), ITS will be performing maintenance on UNB’s network.

No interruption in IT services is expected during this time.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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IT Service Interruption in Keirstead Hall, Carleton Hall & LB Gym on Sunday, August 30 beginning at 6 a.m.
Scheduled Outage
Resolved
Aug 30, 2015 06:00 AM - Aug 30, 2015 09:00 AM
myUNB Portal,Email,D2L Brightspace,e-Services,Printing,File Sharing,Datatel,Web,Network,Wireless,VoIP
Fredericton

The network maintenance has been completed in LB Gym, Keirstead Hall and Carleton Hall.

If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199.

On Sunday, August 30 from 6 a.m. to 9 a.m. (3 hours), ITS will be performing maintenance on UNB’s network equipment in the following locations:

  • Keirstead Hall
  • Carleton Hall
  • Lady Beaverbrook (LB) Gym

As a result, all IT Services will be unavailable in these locations during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - Accessing Faculty / Staff email
Unscheduled Outage
Resolved
Aug 26, 2015 12:00 PM - Aug 26, 2015 12:50 PM
Email
All UNB Campuses

Some Faculty & Staff were temporarily unable to access their email from local email clients (e.g. Outlook 2007, 2010).  This issue has been resolved.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

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Account Activation issues
Unscheduled Outage
Resolved
Aug 25, 2015 04:33 PM - Aug 25, 2015 05:12 PM
Web
All UNB Campuses

The issues with account activation should now be resolved. If you experience an error during the activation process, please wait 4-5 minutes before trying a subsequent activation.


If you require assistance with the account activation process, please contact the Help Desk: 453-5199 or helpdesk@unb.ca

Some individuals may be getting errors during the account activation process. ITS is aware of the issue, and is working to determine the cause.

If you have any questions or concerns, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca

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RESOLVED: UNB Website Menus Not Working
Unscheduled Outage
Resolved
Aug 24, 2015 03:45 PM - Aug 24, 2015 03:50 PM
Web
All UNB Campuses

For about 5 minutes this afternoon, 3:45PM-3:50PM, the top level menu (Academics, Admissions, Money Matters, Student Life, Research, Athletics) on the UNB home page was not working. When users hovered the mouse cursor over any of the categories, the sub menu did not appear. 

The problem is now resolved. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. 

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IT Service Interruption in Head Hall, Gillan Hall & LB Gym on Sunday, August 23 beginning at 6 a.m.
Scheduled Outage
Resolved
Aug 23, 2015 06:00 AM - Aug 23, 2015 10:30 AM
myUNB Portal,Email,D2L Brightspace,e-Services,Printing,File Sharing,Datatel,Web,Network,Wireless,VoIP
Fredericton

All network maintenance operations for today have been completed, and services in the affected buildings should all be available now. If you are still experiencing any issues accessing network services, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca

On Sunday, August 23 from 6 a.m. to 9 a.m. (3 hours), ITS will be performing maintenance on UNB’s network equipment in the following locations:

  • Head Hall (Old)
  • Gillan Hall
  • Lady Beaverbrook Gym

As a result, all IT Services will be unavailable in these locations during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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UNB's Desire2Learn - D2L
Scheduled Outage
Resolved
Aug 19, 2015 10:00 AM - Aug 19, 2015 06:00 PM
Other
All UNB Campuses

UNB's Desire2Learn (D2L) course management system is now available.

If you have any issues with this system please contact the ITS Help Desk at (506) 453-5199 or via email at helpdesk@unb.ca

UNB's Desire2Learn (D2L) course management system will be unavailable today, Wednesday, August 19 between 10:00am and 6:00pm for system maintenance.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

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RESOLVED - Entrinsik Informer Reporting Service
Unscheduled Outage
Resolved
Aug 17, 2015 08:00 AM - Aug 17, 2015 09:47 AM
Other
All UNB Campuses

 Access to UNB's Entrinsik Informer Reporting Service has been restored.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

The Entrinsik Informer reporting service (https://reports.unb.ca) is currently unavailable. ITS is investigating this and hopes to have it resolved shortly.  

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

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IT Service Interruption on Sunday, August 16 for 2 Hours
Scheduled Outage
Resolved
Aug 16, 2015 06:00 AM - Aug 16, 2015 08:00 AM
e-Services,Datatel,Mobile App
All UNB Campuses

The scheduled maintenance has been completed.

If you experience any issues please contact the ITS Help Desk at (506) 453-5199 or via email at helpdesk@unb.ca

On Sunday, August 16 from 6 a.m. to 8 a.m. (2 hours), some IT services will be unavailable to allow ITS to perform maintenance. This outage will affect the following UNB services:

  • UNB Mobile App
  • Datatel Colleague
  • eServices
  • Webadvisor online course registration
  • WebTimeEntry

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - Network Connectivity issues impacting Carleton
Unscheduled Outage
Resolved
Aug 14, 2015 08:36 AM - Aug 14, 2015 09:11 AM
Network
Fredericton

Network connectivity in Carleton has been resolved. Users will now be able to connect to the network.

If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199.

Some users maybe experiencing network connectivity issues in Carleton. ITS is investigating this and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199.

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RESOLVED -WebAdvisor is unavailable
Unscheduled Outage
Resolved
Aug 10, 2015 11:54 AM - Aug 10, 2015 02:08 PM
Other
Fredericton

Users are now able to access UNB’s Course Registration System.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199
 

The WebAdvisor online course registration system is currently unavailable..

ITS is aware of the issue, and working toward a resolution.
 

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RESOLVED - UNB's Online Course Registration System is unavailable
Unscheduled Outage
Resolved
Aug 04, 2015 09:17 AM - Aug 04, 2015 02:56 PM
Other
All UNB Campuses

Users are now able to access UNB’s Course registration service.

If you have any questions or concerns about this issue, please contact the ITS Help Desk: helpdesk@unb.ca or (506) 453-5199.

 

The WebAdvisor online course registration system is currently unavailable..

ITS is aware of the issue, and working toward a resolution.

If you have any questions or concerns about this issue, please contact the ITS Help Desk: helpdesk@unb.ca or (506) 453-5199.

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UCard Online Unavailable on Friday, July 31 beginning at 5 p.m.
Scheduled Outage
Resolved
Jul 31, 2015 05:00 PM - Jul 31, 2015 11:55 PM
Other
All UNB Campuses

The software update was completed successfully, and affected UCard services are currently available.


If you are not able access any UCard services, please contact the ITS Help Desk for assistance: 453-5199 or helpdesk@unb.ca

On Friday, July 31 from 5 p.m. until midnight (8 hours), UCard Online will be unavailable due to a software update by our vendor. Faculty, staff and students will be unable to access UCard Online via a web browser or the UCard App during this time.

To add money to your UCard during the update, please visit the PHIL station in the Harriet Irving Library (Fredericton) or Hans W. Klohn Commons (Saint John). Note: PHIL stations accept bills only and do not give change.

If you have any questions, please contact the UNB Card Office at 453-5148 or ucard@unb.ca.

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Equipment Maintenance
Scheduled Outage
Resolved
Jul 30, 2015 10:44 AM - Jul 30, 2015 05:00 PM
Network,Wireless
Fredericton

The network maintenance has now been completed. 

If you have any questions or concerns please contact the ITS Help Desk at 506-453-5199 or via email at helpdesk@unb.ca

ITS will be performing some equipment maintenance at 5pm today. We do not expect any services to be affected by this, but there potentially could be a brief internet outage.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca (506) 453-5199

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RESOLVED - Network Connectivity issues impacting Head Hall
Unscheduled Outage
Resolved
Jul 29, 2015 08:00 AM - Jul 29, 2015 09:50 AM
Network
All UNB Campuses

All network connectivity in old had all should now be restored. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Some users maybe experiencing network connectivity issues in Head Hall.  ITS is investigating this and hopes to have it resolved shortly.  

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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RESOLVED - UCard Transact System Unavailable
Unscheduled Outage
Resolved
Jul 29, 2015 07:30 AM - Jul 29, 2015 10:08 AM
Other
All UNB Campuses

Users are now able to access the UCard Transact System.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

The tranasct system used for UCard is currently unavailable. During this outage users are unable to check the UCard balance, add money to the UCard, or use the UCard at any vendor. 

ITS is investigating the issue. 

If you have any questions or concerns please contact the ITS Help Desk at 453 - 5199, or helpdesk@unb.ca. 

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RESOLVED - IT Service Interruption on Wednesday, July 29 for 1 hour
Scheduled Outage
Resolved
Jul 29, 2015 06:30 AM - Jul 29, 2015 07:30 AM
myUNB Portal,Email,D2L Brightspace,e-Services,Datatel,Web,Other,Network
Fredericton

The maintenance was completed successfully.

If you have questions or concerns please  contact the ITS Help Desk at:  helpdesk@unb.ca or (506) 453-5199.

On Wednesday, July 29 from 6:30 a.m. to 7:30 a.m. (1 hour) UNB's commercial internet will be unavailable due to maintenance. As a result, access to the following services will be unavailable during this time:

From Off Campus

  • All UNB email
  • Access to Network drives
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn

From On Campus

  • Non-UNB web pages and services (ex: gmail, Facebook, etc.)
  • CANARIE & ECN services

Those located on campus will still be able to access UNB websites and network services during this time.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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UNBSJ Network Outage
Scheduled Outage
Resolved
Jul 24, 2015 05:00 PM - Jul 24, 2015 05:15 PM
Network,Wireless
Saint John

The router repair has been completed and network access has been restored to the UNBSJ campus. 

 

If you experience any issues with this service please feel free to contact the ITS Help Desk at (506) 453-5199 or via email at helpdesk@unb.ca

There will be a short network outage on the UNBSJ campus to replace a failed part on the router. Outage will be 5 to 15 minutes. 

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RESOLVED: Network Connectivity Issues in Carleton Hall
Unscheduled Outage
Resolved
Jul 24, 2015 08:15 AM - Jul 24, 2015 08:30 AM
Network,Wireless,VoIP
Fredericton

Network connectivity has been restored to Carleton Hall. 

If you have further questions or concerns please contact the ITS Help Desk at (506) 453-5199 or helpdesk@unb.ca. 

There is currently no network connectivity in Carleton Hall. Wired and wireless connections are unavailable, as well as VOIP phones. 

ITS is investigating the issue. 

If you have any questions or concerns please contact the ITS Help Desk at (506) 453-5199 or helpdesk@unb.ca. 

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RESOLVED - UNB's Online Course Registration System is unavailable
Unscheduled Outage
Resolved
Jul 22, 2015 07:39 AM - Jul 22, 2015 08:59 AM
Other
All UNB Campuses

Users are now able to access UNB's course registration system.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

The WebAdvisor online course registration system is currently unavailable..

ITS is aware of the issue, and working toward a resolution.

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RESOLVED - IT Service Interruption in Ludlow Hall on Wednesday, July 22 beginning at 6 a.m.
Scheduled Outage
Resolved
Jul 22, 2015 06:00 AM - Jul 22, 2015 07:00 AM
myUNB Portal,Email,D2L Brightspace,e-Services,Printing,File Sharing,Datatel,Web,Network,Wireless,VoIP
Fredericton

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, July 22 from 6 a.m. to 7 a.m. (1 hour), ITS will be performing maintenance on UNB’s network equipment in the Ludlow Hall.

As a result, all IT Services will be unavailable in this location during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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WebAdvisor is unavailable
Unscheduled Outage
Resolved
Jul 21, 2015 08:09 AM - Jul 21, 2015 08:46 AM
Web
All UNB Campuses

Users can now access UNB's WebAdvisor. Users will now be able to register for courses.

If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199

The WebAdvisor online course registration system is currently unavailable..

ITS is aware of the issue, and working toward a resolution.

If you have any questions or concerns about this issue, please contact the ITS Help Desk: helpdesk@unb.ca or (506) 453-5199.

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RSOLVED UNB's Course Registration Service - WebAdvisor
Unscheduled Outage
Resolved
Jul 20, 2015 09:23 AM - Jul 20, 2015 09:29 AM
Other
All UNB Campuses

Users can now access UNB's WebAdvisor.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199
 

We are currently experiencing issues accessing UNB's WebAdvisor.  This would impact services such as:  UNB's Course Registration System, and TimeOnline.  ITS is investigating this and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199
 

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Resolved - UNB Libraries Login Unavailable
Unscheduled Outage
Resolved
Jul 19, 2015 11:00 AM - Jul 19, 2015 09:50 PM
Library
All UNB Campuses

Users are once again able to bring up the login page and login to UNB Libraries.

Users are once again able to bring up the login page and login to UNB Libraries.

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UNB Informer Reporting System
Unscheduled Outage
Resolved
Jul 16, 2015 12:00 PM - Jul 16, 2015 12:05 PM
Other
All UNB Campuses

The UNB Informer Reporting System is now available. If you experience any issues with this services please contact the ITS Help Desk at (506) 453-5199 or via email at helpdesk@unb.ca

The UNB Informer Reporting System is currently unavailable. ITS is investigating this and hopes to have it resolved shortly.

If you have any questions or concerns, or are in need of further assistance, please contact the ITS Help Desk at (506) 453 - 5199

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Network Connectivity in Ludlow Hall
Unscheduled Outage
Resolved
Jul 15, 2015 01:48 PM - Jul 15, 2015 04:01 PM
Network,Wireless
Fredericton

Users currently have no network connectivity in Ludlow Hall. ITS is investigating this and hopes to have it resolved shortly.  

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

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RESOLVED - Accessing eServices
Unscheduled Outage
Resolved
Jul 15, 2015 08:34 AM - Jul 15, 2015 09:17 AM
e-Services
All UNB Campuses

Users should now be able to access their UNB eServices.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Some users are currently experiencing issues accessing eServices.  ITS is investigating this and hopes to have it resolved shortly.  

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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RESOLVED - myUNB WiFi Wireless Network
Unscheduled Outage
Resolved
Jul 15, 2015 07:00 AM - Jul 15, 2015 11:28 AM
Wireless
Fredericton

NB students, Faculty, and staff are now able to access their myUNB WiFi wireless network.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Users maybe experiencing issues connecting to the myUNB WiFi wireless network.  ITS is investigating this and hopes to have it resolved shortly  
   
If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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RESOLVED - Maintenance on UNB Faculty/Staff Email Servers on Tuesday, July 14 beginning at 10 p.m.
Scheduled Outage
Resolved
Jul 14, 2015 10:00 PM - Jul 15, 2015 02:00 AM
Email
All UNB Campuses

The maintenance on UNB's Faculty / Staff email servers has been completed successfully.  

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Tuesday, July 14 from 10 p.m. until 2:00 a.m. on Wednesday, July 15 (4 hours), ITS will be performing maintenance on UNB’s email servers for faculty/staff email.

During this time, faculty/staff may receive an error message when trying to log in to your UNB email. If this occurs, try again until you are successful.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - Desire2Learn (D2L) Unavailable on Sunday, July 12 for 6 hours
Scheduled Outage
Resolved
Jul 12, 2015 02:00 AM - Jul 12, 2015 08:00 AM
D2L Brightspace
All UNB Campuses

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Sunday, July 12 from 2 a.m. – 8 a.m. (6 hours), Desire2Learn (D2L) will be unavailable for all students, faculty and staff due to scheduled maintenance.

If you have any questions, please contact UNB’s Centre for Enhanced Teaching and Learning (CETL) at 453-4744 or CETL@unb.ca.

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Some people experiencing issues with Time Online
Unscheduled Outage
Resolved
Jul 10, 2015 02:11 PM - Jul 10, 2015 02:57 PM
Web
All UNB Campuses

The Time Online Service is currently functioning normally if you are currently experiencing issues please contact the ITS Helpdesk at helpdesk@unb.ca or 453-5199.

Some people are experiencing issues when submitting their time online. ITS is currently looking into the issue.

If you have and questions or concerns, please contact the ITS Helpdesk at helpdesk@unb.ca or 453-5199.

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Emergency Outage for Web Content Management
Scheduled Outage
Resolved
Jul 10, 2015 12:00 PM - Jul 10, 2015 12:30 PM
Web
All UNB Campuses

The configuration changes for the Website Content Management System (https://cms.unb.ca) were applied successfully. The service is now available.

If you have any questions or concerns about this issue, please contact the ITS Help Desk: helpdesk@unb.ca or (506) 453-5199

There will be an emergency outage of the Website Content Management System (https://cms.unb.ca) for noon today to make some necessary configuration changes. This outage is expected to last no more than 30 minutes.

If you have any questions or concerns about this issue, please contact the ITS Help Desk: helpdesk@unb.ca

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RESOLVED - IT Service Interruption in IUC Forestry on Wednesday, July 8 beginning at 6 a.m.
Scheduled Outage
Resolved
Jul 08, 2015 06:00 AM - Jul 08, 2015 07:00 AM
myUNB Portal,Email,D2L Brightspace,e-Services,Printing,File Sharing,Datatel,Web,Network,Wireless,VoIP
Fredericton

The maintenance has been completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

On Wednesday, July 8 from 6 a.m. to 7 a.m. (1 hour), ITS will be performing maintenance on UNB’s network equipment in the IUC Forestry building.

As a result, all IT Services will be unavailable in this location during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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WebAdvisor unavailable for some people
Unscheduled Outage
Resolved
Jul 07, 2015 08:50 PM - Jul 07, 2015 09:45 PM
myUNB Portal,Web
All UNB Campuses

The issues with WebAdvisor have been resolved, and the affected services are working normally again.


If you are still experiencing any issues accessing online IT services, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199.

WebAdvisor is currently experiencing some authentication issues for existing accounts. Currently faculty, staff, and students are not able to log into WebAdvisor, and the course registration links in the myUNB portal are generating an error.

Affected services include:

  • Course Registration
  • Time Online
  • Income Tax Forms

ITS is aware of the issue, and working toward a resolution. If you have any questions or concerns about this issue, please contact the ITS Help Desk: helpdesk@unb.ca

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Resolved Unscheduled Outage UNB Content Management System (CMS)
Unscheduled Outage
Resolved
Jun 26, 2015 08:24 AM - Jun 26, 2015 08:56 AM
Other
All UNB Campuses

Currently UNB’s Content Management System (CMS) is now available.

If you have any questions or concerns, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

Currently UNB’s Content Management System (CMS) is not available. ITS is working to have this service restored as quickly as possible.

If you have any questions or concerns, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

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RESOLVED - Network Connectivity issues impacting IUC / Forestry
Unscheduled Outage
Resolved
Jun 22, 2015 08:15 AM - Jun 22, 2015 08:48 AM
Network,Wireless,VoIP
Fredericton

All network connectivity in the IUC / Forestry building should now be restored. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

IUC / Forestry is currently experiencing network connectivity issues.  ITS is investigating this and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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Resolved Possible Network Outage in Bailey Hall
Unscheduled Outage
Resolved
Jun 11, 2015 07:49 AM - Jun 11, 2015 08:14 AM
Network,Wireless,VoIP
Fredericton

The Outage has been resolved. All Services in Bailey Hall are now online.

If you have any questions or concerns, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

Bailey Hall is experiencing an electrical problem. All network services are currently up but may go down shortly. ITS is investigating.

If you have any questions or concerns, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

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Resolved LimeSurvey Upgrade on Sunday, June 7 beginning at 6 a.m.
Scheduled Outage
Resolved
Jun 07, 2015 06:00 AM - Jun 07, 2015 09:00 AM
Other
All UNB Campuses

The LimeSurvey Upgrade has been completed successfully.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

On Sunday, June 7 from 6 a.m. to 9 a.m. (3 hours), ITS will be upgrading LimeSurvey (http://surveys.unb.ca) to the latest version. Faculty, staff and students will be unable to access LimeSurvey or any active surveys during this time.

Following the upgrade, the LimeSurvey Administration interface (http://surveys.unb.ca/admin) will have a new look and feel; however, all functionality will remain the same.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - UNB's Informer Reporting System is currently unavailable
Unscheduled Outage
Resolved
Jun 04, 2015 01:00 PM - Jun 04, 2015 01:25 PM
Other
All UNB Campuses

Access to UNB's Informer Reporting System has been restored. 

If you have any questions or concerns, or are in need of further assistance, please contact the ITS Help Desk at (506) 453 - 5199.
 

UNB's Informer Reporting System is currently unavailable.  ITS is investigating this and hopes to have it resolved shortly.

If you have any questions or concerns, or are in need of further assistance, please contact the ITS Help Desk at (506) 453 - 5199
 

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RESOLVED - Accessing UCard Online
Unscheduled Outage
Resolved
Jun 04, 2015 10:20 AM - Jun 04, 2015 10:30 PM
Other
All UNB Campuses

UCard Online outage has been resolved. All UCard Online Services have been restored and are back to normal.

If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or (506) 453-4864.

UCard Online outage has been resolved. All UCard Online Services have been restored and are back to normal.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or (506) 453-4864.

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RESOLVED - UCard Online Unavailable on Thursday, June 4 from 4 a.m. - 7 a.m.
Scheduled Outage
Resolved
Jun 04, 2015 04:00 AM - Jun 04, 2015 07:00 AM
Other
All UNB Campuses

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

On Thursday, June 4 from 4 a.m. to 7 a.m. (3 hours), UCard Online will be unavailable due to a software update by our vendor. Faculty, staff and students will be unable to access UCard Online via a web browser or the UCard App during this time.

If you have any questions, please contact the UNB Card Office at 453-5148 or ucard@unb.ca.

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Resolved IT Service Interruption in the Facilities Management Building on Wednesday, June 3
Scheduled Outage
Resolved
Jun 03, 2015 06:00 AM - Jun 03, 2015 07:00 AM
myUNB Portal,Email,D2L Brightspace,e-Services,Printing,File Sharing,Datatel,Web,Other,Network,Wireless,VoIP
Fredericton

The scheduled outage in the Facilities Management building is now complete.

If you have any questions or concerns, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

On Wednesday, June 3 from 6 a.m. to 7 a.m. (1 hour), ITS will be performing maintenance on UNB’s network equipment in the Facilities Management Building on the Fredericton campus.

As a result, all IT Services will be unavailable in this location during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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Resolved Unscheduled Outage - myUNB Portal and eServices
Unscheduled Outage
Resolved
Jun 02, 2015 09:52 AM - Jun 02, 2015 10:29 AM
myUNB Portal,e-Services
All UNB Campuses

The intermittent issues with myUNB Portal and eServices are now resolved

If you have any questions or concerns, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

There are intermittent problems with the the myUNB portal and eServices. ITS is investigating.

If you have any questions or concerns, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

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RESOLVED - Emergency Network Outage inpacting Ludlow Hall
Scheduled Outage
Resolved
Jun 01, 2015 12:05 PM - Jun 01, 2015 01:25 PM
Network,Wireless,VoIP
Fredericton

The emergency network outage has been completed successfully.  All network connectivity should now be restored to Ludlow Hall.

If you have questions or concerns please contact he ITS Help Desk at:  helpdesk@unb.ca or 453-5199

There well be an emergency network outage impacting Ludlow Hall from 12:10pm to 12:25pm today.  

If you have questions or concerns please contact he ITS Help Desk at:  helpdesk@unb.ca or 453-5199

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RESOLVED - IT Service Interruption on Monday, June 1 for 1 Hour
Scheduled Outage
Resolved
Jun 01, 2015 06:00 AM - Jun 01, 2015 07:00 AM
myUNB Portal,Printing,Datatel,Other
All UNB Campuses

The scheduled maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help  Desk at:  helpdesk@unb.ca or 453-5199
 

On Monday, June 1 from 6 a.m. to 7 a.m. (1 hour), some IT services will be unavailable to allow ITS to perform maintenance.

The following UNB services will be unavailable during the maintenance time:

  • myUNB Portal
  • Datatel Colleague
  • eServices
  • Webadvisor online course registration
  • WebTimeEntry
  • UCard Deposits (via online, app, PHIL Station)
  • UCard Purchases

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED - Network issues on the Saint John Campus
Unscheduled Outage
Resolved
May 28, 2015 03:15 PM - May 29, 2015 08:25 AM
Network,Wireless
Saint John

The network issues on the Saint John campus have been resolved.

If You have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

We are having network issues on the Saint John Campus. Some users are experiencing issues accessing their network drives (for example P:\ and H:\), and may have issues getting onto wireless.
 
ITS and ISS are currently working on resolving this issue.
 

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UNB's Virtual Private Network (VPN) unavailable on Tuesday, May 26 from 6 a.m. - 7 a.m.
Scheduled Outage
Resolved
May 26, 2015 06:00 AM - May 26, 2015 07:00 AM
Other
All UNB Campuses

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Tuesday, May 26 from 6 a.m. – 7 a.m. (1 hour), ITS will be performing maintenance within UNB’s Data Centre in Head Hall.

As a result, UNB’s Virtual Private Network (VPN) will be temporarily unavailable during this time.

This maintenance is part of UNB Data Centre Renovations, a joint initiative between ITS and UNB Facilities Management.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - Webadvisor Currently Unavailable
Unscheduled Outage
Resolved
May 25, 2015 08:08 AM - May 26, 2015 08:00 AM
Web
All UNB Campuses

The online registration system, Webadvisor, is currently unavailable. This affects student course registration. ITS is currently investigating the issue. 

If you have any questions or concerns please contact the ITS Help Desk at: 453-5199 or helpdesk@unb.ca.

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RESOLVED - IT Service Interruption impacting 9-1-1 calling from VoIP phones and other UNB Services - Sunday, May 24
Scheduled Outage
Resolved
May 24, 2015 09:00 AM - May 24, 2015 12:00 PM
Other,VoIP
All UNB Campuses

On Sunday, May 24 between 11 a.m. – 12 p.m. (1 hour), ITS will be performing additional maintenance within UNB’s Data Centre impacting 9-1-1 calling from VoIP telephones.

During the one hour outage, 9-1-1 calling from a VoIP phone will still work; however, the location information will display as ‘Head Hall’ regardless of the caller’s location on campus.

Please contact UNB Fredericton’s Security & Traffic at 453-4830 or UNB Saint John’s Security & Safety at 648-5675 immediately after calling 9-1-1 to ensure emergency responders are met and directed to your specific location on campus.

Other impacted IT Services

The following services will also be intermittently unavailable between 9 a.m. and 12 p.m.:
 

  • UCard and Printing Services
    • Printing
    • UCard purchases
    • Access to UCard Online
    • UCard Gift deposits
    • UCard PHIL Station deposits (HIL and HWK locations)
  • UNB’s account activation services. You will be unable to:
    • Change or reset your UNB password
    • Claim a new UNB account
    • Set or change your UNB email name
    • Set or change your primary UNB email address
  • UNB’s Virtual Private Network (VPN)
  • Some UNB Licensed Software:
    • SPSS
    • Geomatica
    • Spartan
    • MicroSurveyCAD
    • GeoSlope
    • Remsoft

This maintenance is part of UNB Data Centre Renovations, a joint initiative between ITS and UNB Facilities Management.

If you have any questions or concerns, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED - IT Service Interruption on Sunday, May 24 beginning at 6 a.m.
Scheduled Outage
Resolved
May 24, 2015 06:00 AM - May 24, 2015 09:00 AM
myUNB Portal,Email,Library,D2L Brightspace,e-Services,Printing,File Sharing,Datatel,Web,Other,Network
All UNB Campuses

On Sunday, May 24, from 6 a.m. – 9 a.m. (3 hours), ITS will be performing maintenance within UNB's Data Centre.

As a result, several UNB IT services will be temporarily unavailable during this time, including:

  • All UNB email
  • VoIP Voicemail (other phone services will continue to work)
  • Access to Network printing and drives
  • myUNB Portal
  • Datatel
  • eServices
  • Footprints
  • All UNB webpages
  • CMS
  • Desire2Learn

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

This maintenance is part of the UNB Data Centre Renovations, a joint initiative between ITS and UNB Facilities Management.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - IT Service Interruption on Friday, May 22 from 6 a.m. - 7 a.m.
Scheduled Outage
Resolved
May 22, 2015 06:00 AM - May 22, 2015 07:00 AM
Other
All UNB Campuses

This maintenance has been rescheduled.  A new Scheduled outage will be posted once the date and time has been confirmed.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Friday, May 22 from 6 a.m. – 7 a.m. (1 hour), ITS will be performing maintenance within UNB’s Data Centre in Head Hall.

As a result, the following IT services will be temporarily unavailable during this time:

  • UNB’s Virtual Private Network (VPN)
  • Some UNB Licensed Software:
    • SPSS
    • Geomatica
    • Spartan
    • MicroSurveyCAD
    • GeoSlope
    • Remsoft

This maintenance is part of UNB Data Centre Renovations, a joint initiative between ITS and UNB Facilities Management.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - IT Service Interruption impacting 9-1-1 calling from VoIP phones and other UNB Services - Thursday, May 21 from 6 a.m. - 7 a.m.
Scheduled Outage
Resolved
May 21, 2015 06:00 AM - May 21, 2015 07:00 AM
Other,VoIP
All UNB Campuses

 This maintenance has been rescheduled.  A new Scheduled outage will be posted once the date and time has been confirmed.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Thursday, May 21 from 6 a.m. – 7 a.m. (1 hour), ITS will be performing maintenance within UNB’s Data Centre which will impact 9-1-1 calling from VoIP telephones.

During the one hour outage, 9-1-1 calling from a VoIP phone will still work; however, the location information will display as ‘Head Hall’ regardless of the caller’s location on campus.

Please contact UNB Fredericton’s Security & Traffic at 453-4830 or UNB Saint John’s Security & Safety at 648-5675 immediately after calling 9-1-1 to ensure emergency responders are met and directed to your specific location on campus.

The following services will also be unavailable during the outage:

  • UCard and Printing Services
    • Printing
    • UCard purchases
    • Access to UCard Online
    • UCard Gift deposits
    • UCard PHIL Station deposits
  • UNB’s account activation services. You will be unable to:
    • Change or reset your UNB password
    • Claim a new UNB account
    • Set or change your UNB email name
    • Set or change your primary UNB email address

This maintenance is part of UNB Data Centre Renovations, a joint initiative between ITS and UNB Facilities Management.

If you have any questions or concerns, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - UNBs Datatel Service
Unscheduled Outage
Resolved
May 20, 2015 10:45 AM - May 20, 2015 11:04 AM
Datatel
All UNB Campuses

UNBs Datatel Services are now be available. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Datatel is unavailable. Users are unable to login the Datatel UI online at https://datatelui.unb.ca/live/.

Links within eServices which access Datatel, such as TimeOnline and Class Schedule, may also be unavailable. We are investigating the issue.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - Recent Alumni unable to access UNB Webmail
Unscheduled Outage
Resolved
May 19, 2015 07:00 AM - May 19, 2015 01:00 PM
Email
All UNB Campuses

All UNB Alumni should now be able to access their UNB email services.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Recent UNB Alumni maybe experiencing issues accessing their UNB Webmail.  This issue should be resolved this morning once our updates have finished running.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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Resolved: myUNB Links Unavailable
Unscheduled Outage
Resolved
May 14, 2015 12:15 PM - May 14, 2015 02:53 PM
myUNB Portal
All UNB Campuses

The outage has been resolved. myUNB Links are now available.

The links on Page 2 of the Quick Launch menu in the myUNB Portal are currently unavailable. ITS is investigating the issue. 

 

If if you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

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Desire2Learn (D2L) Unavailable
Unscheduled Outage
Resolved
May 10, 2015 09:50 AM - May 10, 2015 03:37 PM
D2L Brightspace
All UNB Campuses

Access to Desire2Learn (D2L) has been restored. If you are still unable to access the D2L resources, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199.

Desire2Learn (D2L) is currently experiencing an issue loading the home screen. After logging in, users are receiving an internal error message.


The D2L support team is aware of the issue, and working to resolve it.

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myUNB Portal unavailable
Unscheduled Outage
Resolved
May 10, 2015 06:15 AM - May 10, 2015 07:15 AM
myUNB Portal
All UNB Campuses

There was an unplanned outage of the myUNB portal from 6:15 am - 7:15 am on Sunday, May 10.

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IT Service Interruption on Sunday, May 10 beginning at 6 a.m.
Scheduled Outage
Resolved
May 10, 2015 06:00 AM - May 10, 2015 06:15 AM
e-Services,Datatel
All UNB Campuses

The scheduled maintenance has been completed successfully, and the affected services are functioning normally.


If you are not able to access your IT services, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199.

On Sunday, May 10 from 6 a.m. to 6:30 a.m. (30 minutes), some IT services will be unavailable to allow ITS to perform maintenance. This outage will affect the following UNB services:

  • eServices
  • Datatel Colleague
  • Webadvisor online course registration
  • WebTimeEntry

The following services will also be briefly unavailable (less than 5 minutes) during the outage window:

  • myUNB Portal
  • UNB WordPress blogs (blogs.unb.ca)
  • CMS
  • Footprints
  • UNB website (www.unb.ca/...)
  • Secure UNB webpages (secure.unb.ca/…)

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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UNB departmental P: drives unavailable on Sunday, May 10 beginning at 6 a.m.
Scheduled Outage
Resolved
May 10, 2015 06:00 AM - May 10, 2015 08:01 AM
File Sharing
All UNB Campuses

The scheduled maintenance for UNB departmental drives (P:) has been completed successfully.


If you are not able to access your network drives, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199.

On Sunday, May 10 from 6 a.m. to 9 a.m. (3 hours), ITS will be performing maintenance on UNB departmental (P:) drives.

Faculty, staff, and students located on and off campus will be unable to access any files saved on their departmental (P:) drive during this time.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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Desire2Learn (D2L) Unavailable on Sunday, May 10 for 6 hours
Scheduled Outage
Resolved
May 10, 2015 02:00 AM - May 10, 2015 08:13 AM
D2L Brightspace
All UNB Campuses

The scheduled maintenance of Desire2Learn (D2L) has been completed, an should now be available for all students, faculty and staff.

On Sunday, May 10 from 2 a.m. – 8 a.m. (6 hours), Desire2Learn (D2L) will be unavailable for all students, faculty and staff due to scheduled maintenance.

If you have any questions, please contact UNB’s Centre for Enhanced Teaching and Learning (CETL) at 453-4744 or CETL@unb.ca .

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RESOLVED - Accessing ITS Managed Lab Computers
Unscheduled Outage
Resolved
May 07, 2015 11:00 AM - May 07, 2015 01:51 PM
Other
Fredericton

All students should now be able to login to ITS Lab managed computers.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Currently students are unable to login to ITS managed Lab computers.  ITS is investigating this and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199. 

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RESOLVED - Connecting to myUNB WiFi
Scheduled Outage
Resolved
May 07, 2015 09:00 AM - May 08, 2015 10:00 AM
Wireless
Fredericton

All users are now able to access UNB wireless networks.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

 

-------

 

There will be intermittent wireless outages across the UNBF campus between 9:00am and 10:00pm today.  This is to resolve current wireless connectivity issues.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Some users maybe experiencing issues connecting to the myUNB WiFi wireless network.  ITS is investigating this issue and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199

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RESOLVED - Wireless Network Interruption on the Fredericton campus on Wednesday, May 6 from 6 a.m. - 7 a.m.
Scheduled Outage
Resolved
May 06, 2015 06:00 AM - May 06, 2015 07:00 AM
Wireless
Fredericton

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

On Wednesday, May 6 from 6 a.m. – 7 a.m. (1 hour), UNB’s wireless network on the Fredericton campus will be unavailable to allow ITS to perform maintenance. Faculty, staff and students located on campus will be unable to access any wireless network services during this time.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - IT Service Interruption in the Forestry and Geology Building on Wednesday, March 6
Scheduled Outage
Resolved
May 06, 2015 06:00 AM - May 06, 2015 07:00 AM
myUNB Portal,Email,D2L Brightspace,e-Services,Printing,File Sharing,Datatel,Network,Wireless,VoIP
Fredericton

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca and 453-5199.

On Wednesday, May 6 from 6 a.m. to 7 a.m. (1 hour), ITS will be performing maintenance on UNB’s network equipment in the Forestry and Geology Building on the Fredericton campus.

As a result, all IT Services will be unavailable in this location during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - Accessing Datatel
Unscheduled Outage
Resolved
May 05, 2015 11:25 AM - May 05, 2015 11:43 AM
Datatel
All UNB Campuses

Users should now be able to access UNB's Datatel Service

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Some users maybe experiencing issues accessing UNB's Datatel services.  ITS is investigating this and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

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RESOLVED - UNB's Course Registration Service
Unscheduled Outage
Resolved
May 05, 2015 08:15 AM - May 05, 2015 08:54 AM
Other
All UNB Campuses

Users are now able to access UNB’s WebAdvisor. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

UNB’s Course Registration Service, WebAdvisor is currently unavailable.  ITS is investigating this issue and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

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Emergency Scheduled Outage for Colleague
Scheduled Outage
Resolved
May 04, 2015 05:00 PM - May 04, 2015 05:15 PM
Datatel
All UNB Campuses

The emergency scheduled outage has been completed successfully, and service has been restored. If you are experiencing any issues accessing Datatel, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199.

There will be an emergency scheduled outage for Colleague at 5pm Monday May 4th, 2015 for one hour.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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Datatel Authentication Issues
Unscheduled Outage
Resolved
May 04, 2015 02:00 PM - May 04, 2015 05:15 PM
Datatel
All UNB Campuses

Access to Datatel has been restored. If you are still unable to authenticate to Datatel, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199.

Users are currently unable to authenticate to Datatel. ITS is working on a solution to this issue. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. 

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UNB Network drives unavailable
Unscheduled Outage
Resolved
May 01, 2015 04:51 PM - May 01, 2015 06:07 PM
File Sharing
Fredericton

Access to UNB network drives has been restored. If you are still experiencing issues accessing your network drives, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199. 

UNB network drives (such as P, J, and H) are currently unavailable. ITS is aware of the issue, and is investigating it. 

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myUNB News and other UNB Blogs Unavailable on Wednesday, April 29 from noon - 1 p.m.
Scheduled Outage
Resolved
Apr 29, 2015 12:00 PM - Apr 29, 2015 01:00 PM
Other
All UNB Campuses

The maintenance on UNB’s WordPress Blogs (blogs.unb.ca) services was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

On Wednesday, April 29 from 12 p.m. to 1 p.m. (1 hour), UNB WordPress Blogs (blogs.unb.ca) will be unavailable to allow ITS to perform important updates. Faculty, staff and students will be unable to access or edit any UNB blogs during this time, including:

  • Faculty & Staff myUNB News
  • Student myUNB News (Fredericton and Saint John)
  • The UNB Newsroom

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - New myUNB Portal
Unscheduled Outage
Resolved
Apr 27, 2015 08:00 AM - Apr 27, 2015 11:19 AM
myUNB Portal
All UNB Campuses

All users should now be able to access all their UNB resources through their myUNB Portal.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca
 

Certain faculty and staff members may not be able to access their UNB email account, eServices, Desire2Learn (D2L), etc through the myUNB Portal.

To directly access your UNB secure services please go to the following URLs:

UNB Webmail:  https://unbmail.unb.ca/
eService:  https://eservices.unb.ca
Desire2Learn (D2L):  https://lms.unb.ca
Online registration:  https://www.unb.ca/registration

ITS is working to resolve this issue as soon as possible.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca
 

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myUNB Portal Faculty and Staff email Issues
Unscheduled Outage
Resolved
Apr 26, 2015 10:00 AM - Apr 26, 2015 01:00 PM
Email
All UNB Campuses

This issue has now been resolved. Faculty and Staff should now be able to access their UNB email VIA the myUNB Portal.

Certain faculty and staff members may not be able to access their UNB email account through the myUNB Portal. 

To access you UNB email, please navigate to the following URL:

https://unbmail.unb.ca/

ITS is working to resolve this issue as soon as possible. 

If you have any questions, please contact the ITS Help Desk at 453-5199 or mailto:helpdesk@unb.ca

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RESOLVED - myUNB Portal Unavailable on Sunday, April 26 beginning at 7 a.m.
Scheduled Outage
Resolved
Apr 26, 2015 07:00 AM - Apr 26, 2015 09:00 AM
myUNB Portal
All UNB Campuses

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

On Sunday, April 26 from 7 a.m. – 9 a.m. (2 hours), the myUNB Portal will be unavailable while ITS replaces it with UNB’s new Portal solution.

Following the outage, faculty, staff and students will be able to access the new Portal at https://my.unb.ca .

To learn more about the new myUNB, visit ITS’s Portal Replacement webpage.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - UCard Online
Unscheduled Outage
Resolved
Apr 22, 2015 10:30 AM - Apr 22, 2015 10:55 AM
myUNB Portal
All UNB Campuses

User are now able to access UCard Online through their myUNB Portal.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca (506) 453-5199.

UNB’s UCard Online service is currently unavailable.  ITS is investigating this issue and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

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UCard Online Deposits Unavailable on Sunday, April 19 from 4 a.m. - 6 a.m.
Scheduled Outage
Resolved
Apr 19, 2015 04:00 AM - Apr 19, 2015 06:00 AM
Other
All UNB Campuses

The Scheduled Maintenance has been completed successfully, and all systems are running normally.

On Sunday, April 19 from 4 a.m. – 6 a.m. (2 hours), access to UCard Online (via the myUNB Portal) will be unavailable while the Vendor performs maintenance on our system.

During this time, you won’t be able to use UCard Online or the Gift Deposit option to add funds to your UCard; however, you will still be able to use your UCard for printing and to make purchases as normal.

If you have any questions, please contact the UNB Card Office at card@unb.ca or 453-5148.

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RESOLVED - UNB listserv
Unscheduled Outage
Resolved
Apr 17, 2015 03:45 AM - Apr 17, 2015 09:45 AM
Email
All UNB Campuses

UNB listserv was unavailable between 3:45am and 9:45am This morning.  

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

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RESOLVED - Outlook Web Access (OWA) for Faculty/Staff Unavailable on Sunday, April 12 beginning at 6 a.m.
Scheduled Outage
Resolved
Apr 12, 2015 06:00 AM - Apr 12, 2015 09:00 AM
Email
All UNB Campuses

The maintenance on UNB's Outlook Web Access (OWA) for Faculty/Staff was completed successfully.

If you have questions or concerns, please contact the ITS Help Desk at:  helpdesk@unb.ca or (506) 453-5199

On Sunday, April 12 from 6 a.m. to 9 a.m. (3 hours), Outlook Web Access (OWA) for faculty/staff – accessed through the myUNB Portal – will be unavailable while ITS performs updates necessary for the new myUNB Portal coming April 26.

Email will continue to be available through desktop mail clients (ie: Outlook) and on mobile devices during this time.

Following the outage, depending on how you access OWA you may notice changes to the log in screen.

To learn more about the new myUNB Portal coming on April 26, visit www.unb.ca/its/about-its/projects/myunbportal.html.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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Some UNB Auto Attendant Numbers Giving a System Error
Unscheduled Outage
Resolved
Apr 08, 2015 03:00 PM - Apr 16, 2015 10:54 AM
VoIP
Fredericton

The affected UNB auto attendant numbers are now playing the appropriate recorded message.


If you have any questions or concerns, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca

Some UNB auto attendant numbers are currently playing a system error message instead of the recorded message. We are working to get this resolved as soon as possible.


If you have any questions or concerns, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca

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RESOLVED - Interruption to UNBF Internet Services on Wednesday, April 8 beginning at 6 a.m.
Scheduled Outage
Resolved
Apr 08, 2015 06:00 AM - Apr 08, 2015 07:00 AM
Other
Fredericton

The maintenance was completed successfully.

If you have questions or concerns pleas contact the ITS Help Desk at:  helpdesk@unb.ca or (506) 453-5199.

On Wednesday, April 8 from 6 a.m. to 7 a.m. (1 hour), ITS will be performing maintenance on UNB's commercial internet on the Fredericton campus.

During this time, individuals located on the Fredericton campus will only be able to visit UNB-hosted web pages and access to external websites will be intermittently unavailable.

Individuals off campus will not be able to access the following UNB web pages:

  • UNB faculty/staff email
  • myUNB Portal
  • Datatel
  • eServices
  • Footprints
  • CMS

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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Resolve - Network Connectivity Issues in Carleton Hall
Unscheduled Outage
Resolved
Apr 01, 2015 09:00 AM - Apr 02, 2015 08:07 AM
Network,Wireless
Fredericton

Network connectivity Issues in Carleton Hall have been resolved.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

There are possible network connectivity issues in Carleton Hall.  ITS is investigating these issues and hopes to have it resolved shortly. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

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RESOLVED - IT Service Interruption on Wednesday, April 1 beginning at 6 a.m.
Scheduled Outage
Resolved
Apr 01, 2015 06:00 AM - Apr 01, 2015 07:00 AM
myUNB Portal,Email,D2L Brightspace,e-Services,Printing,File Sharing,Datatel,Network,Wireless,VoIP
Fredericton

The scheduled maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or (506) 453-5199.

On Wednesday, April 1 from 6 a.m. to 7 a.m. (1 hour), ITS will be performing maintenance on UNB’s network equipment in Carleton Hall. As a result, the following IT Services will be unavailable in Carleton Hall during this time:

  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • UNB Wireless
  • myUNB Portal
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED - IT Services - Account Activation
Unscheduled Outage
Resolved
Mar 31, 2015 02:00 PM - Mar 31, 2015 02:37 PM
Other
All UNB Campuses

Users should now be able to activate their UNB IT Services. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

UNB’s Account Activation process is currently unavailable.  ITS is investigating this issue and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

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RESOLVED - Astra Schedule Briefly Unavailable on Tuesday, March 31 beginning at noon
Scheduled Outage
Resolved
Mar 31, 2015 12:00 PM - Mar 31, 2015 12:20 PM
Other
All UNB Campuses

The scheduled maintenance for  Astra Schedule was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

On Tuesday, March 31 from 12:00 p.m. to 12:20 p.m. (20 minutes), ITS will be performing maintenance on Astra Schedule, UNB’s room booking service. Faculty, staff and students will be unable to access Astra Schedule during this time.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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IT Service Interruption on Sunday, March 29 for 2 Hours
Scheduled Outage
Resolved
Mar 29, 2015 06:00 AM - Mar 29, 2015 07:15 AM
e-Services,Datatel
All UNB Campuses

The scheduled maintenance for some IT services has been completed successfully, and all affected services have been restored.

If you are experiencing any issues accessing online services, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca

On Sunday, March 29 from 6 a.m. to 8 a.m. (2 hours), some IT services will be unavailable to allow ITS to perform maintenance. This outage will affect the following UNB services:

  • Datatel Colleague
  • eServices
  • Webadvisor online course registration
  • WebTimeEntry

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - Tilley Hall Network Connectivity Issues
Unscheduled Outage
Resolved
Mar 27, 2015 10:15 AM - Mar 27, 2015 11:54 AM
Network,Wireless,VoIP
Fredericton

All network connectivity has been restored to Tilley Hall.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Some users maybe experiencing network connectivity issues in Tilley Hall.  ITS is investigating this and hopes to have it resolved shortly.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

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RESOLVED - Tilley Hall Network Connectivity Issues
Unscheduled Outage
Resolved
Mar 27, 2015 07:56 AM - Mar 27, 2015 08:13 AM
Network,Wireless,VoIP
Fredericton

All network connectivity has now been restored to Tilley Hall.


If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.a or 453-5199.

Some users maybe experiencing network connectivity issues in Tilley Hall.  ITS is investigating this and hopes to have it resolved shortly.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

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Tilley Hall experiencing networking issues
Unscheduled Outage
Resolved
Mar 25, 2015 02:00 PM - Mar 25, 2015 04:10 PM
Network,Wireless,VoIP
Fredericton

The network issues in Tilley Hall have been resolved. If you are still unable to access the network, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca

Some users maybe experiencing networking issues affecting Tilley Hall.  ITS is investigating this and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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RESOLVED - Emergency IT Outage at noon today
Unscheduled Outage
Resolved
Mar 19, 2015 12:00 PM - Mar 19, 2015 12:41 PM
Web
All UNB Campuses

The emergency maintenance was completed successfully.

If you have any questions please contact the ITS Help Desk at helpdesk@unb.ca or 506-453-5199
 

At noon today ITS will be performing an emergency reboot of one of our servers that will impact the main UNB webpage (www.unb.ca) as well as faculty and departmental websites (www.unb.ca/...). Other online resources may be impacted as well. The outage should be less than 30 minutes.


The following IT services will continue to function normally during the outage:
•    UNB email
•    eServices
•    myUNB Portal
•    D2L
•    FootPrints


If you have any questions please contact the ITS Help Desk at:  helpdesk@unb.a or 453-5199.
 

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RESOLVED - Intermittent Wireless Issues
Unscheduled Outage
Resolved
Mar 19, 2015 11:25 AM - Mar 19, 2015 02:48 PM
Wireless
All UNB Campuses

All UNB wireless connectivity should now be restored. 

If you have questions or concerns please  contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Users may be experiencing intermittent wireless issues. They may be prompted for their password and will not be able to login to the wireless networks.

ITS is currently investigating and hope to have this resolved shortly.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - MacLaggan Hall - Network connectivity issues
Unscheduled Outage
Resolved
Mar 18, 2015 03:00 PM - Mar 19, 2015 08:30 AM
Network,Wireless,VoIP
Fredericton

All network connectivity to MacLaggan Hall should now be restored.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

There is currently network connectivity issues impacting MacLaggan Hall.  This is impacting phones, wireless, and wired network connectivity.  

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

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RESOLVED - Intermittent Wireless Network Issues at the Harriet Irving Library
Unscheduled Outage
Resolved
Mar 18, 2015 01:35 PM - Mar 19, 2015 08:33 AM
Wireless
Fredericton

Wireless network connectivity issues at the HIL library should now be resolved.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

We are currently experiencing intermittent wireless network issues at the Harriet Irving Library. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. 

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RESOLVED - R.N. Scott Hall - Wireless Network connectivity
Unscheduled Outage
Resolved
Mar 18, 2015 01:09 PM - Mar 18, 2015 03:00 PM
Network,Wireless,VoIP
Fredericton

All network connectivity should now be restored to R.N. Scott Hall.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

There is currently no wireless network connectivity in R.N. Scott Hall.  ITS is investigating the issue. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

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RESOLVED - Intermittent Network Outages on Campus
Unscheduled Outage
Resolved
Mar 18, 2015 08:30 AM - Mar 18, 2015 09:42 AM
Network
Fredericton

All network connectivity across campus should now be restored.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Due to power outages last night across the Fredericton campus there are some intermittent network outages. ITS is investigating and bringing equipment up as fast as possible.

If you have any questions or concerns about this, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca

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RESOLVED - Faculty / Staff Email for Apple Devices
Unscheduled Outage
Resolved
Mar 13, 2015 08:00 AM - Mar 13, 2015 08:05 AM
Email
All UNB Campuses

To resolve this issue, please do the following:
Go to Settings > Mail, Contacts, Calendars.
Select Exchange > Account.
In the Username field, enter ‘unbdomain\’ in front of your UNB login ID.
Touch Done to finish.
Note: If you go back and double check your settings, you may notice that the ‘unbdomain\’ no longer appears in front of your login ID. This is normal.

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Currently some faculty & Staff maybe experiencing issues when accessing their UNB email on Apple devices.  ITS is investigating this and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or (506) 453-5199

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RESOLVED - Accessing Faculty / Staff Email
Unscheduled Outage
Resolved
Mar 12, 2015 02:40 PM - Mar 12, 2015 05:00 PM
Email
All UNB Campuses

UNB Faculty and Staff should now have full access to UNB's email services

If you have questions or concerns please contact the ITS Help desk at:  helpdesk@unb.ca or 453-5199.

UNB Faculty and Staff maybe experiencing intermittent issues when trying to access their UNB email.  ITS Is investigating this issue and hopes to have it resolved shortly.  

If you have questions or concerns please contact the ITS Help desk at:  helpdesk@unb.ca or 453-5199.

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RESOLVED - Internet Speed Issues
Unscheduled Outage
Resolved
Mar 11, 2015 12:00 PM - Mar 12, 2015 06:40 PM
Network
All UNB Campuses

Intermittent network slowness on campus should now be resolved.

If you have questions or concerns please contact the ITSHelp Desk at:  helpdesk@unb.ca or 453-5199.

Currently people using the UNB network are experiencing intermittent Internet speed issues. ITS is investigating the issue. If you have any questions or concerns please feel free to contact the ITS Help Desk at (506) 453-5199 or via email at helpdesk@unb.ca

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RESOLVED - Faculty/Staff Email Server Maintenance on Wednesday, March 11 beginning at 12 a.m.
Scheduled Outage
Resolved
Mar 11, 2015 12:00 AM - Mar 11, 2015 06:30 AM
Email
All UNB Campuses

The maintenance on UNB's Faculty/Staff Email Server has been completed

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

On Wednesday, March 11 from 12 a.m. until 6:30 a.m. (6.5 hours), ITS will be performing maintenance on UNB’s email servers for faculty/staff email.

During this time, faculty/staff may receive an error message when trying to log in to your UNB email. If this occurs, try again until you are successful.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - Desire2Learn (D2L)
Unscheduled Outage
Resolved
Mar 10, 2015 03:25 PM - Mar 10, 2015 03:30 PM
D2L Brightspace
All UNB Campuses

Users should now be able to access UNBs D2L online course management service.

If you have questions or concerns please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199.

 

UNBs Desire 2 Learn (D2L) is currently unavailable.  ITS is investigating this issue and hopes to have it resolved shortly.


If you have questions or concerns please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199.
 

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RESOLVED - Accessing off Campus Websites
Unscheduled Outage
Resolved
Mar 06, 2015 01:30 PM - Mar 09, 2015 08:01 AM
Web
Fredericton

The network issues accessing off campus websites from on campus should now be resolved.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Some users maybe experiencing issues accessing off campus websites from on campus.  ITS is investigating this and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 4353-5199 

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RESOLVED - Network issues in Marshall D'Avray Hall
Unscheduled Outage
Resolved
Mar 03, 2015 08:00 AM - Mar 03, 2015 09:00 AM
Network,Wireless,VoIP
Fredericton

All network connectivity should now be restored.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Some users are currently experiencing network issues including wireless connectivity impacting Marshall D'Avray Hall.  ITS is investigating this and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199
 

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RESOLVED - Summer Course Registration
Unscheduled Outage
Resolved
Mar 01, 2015 12:00 AM - Mar 01, 2015 09:20 AM
Web
All UNB Campuses

Students should now be able to access UNBs summer course online registration service.

If you have questions or concerns please contact he ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

 

 

Summer Course Registration was supposed to be available to students as of 12:00 a.m. (Sunday, March 1).  This service is currently not available.  ITS is investigating this issue and hopes to have it resolved shortly.  

 

 

If you have questions or concerns please contact he ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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RESOLVED - UNBs VPN Access
Unscheduled Outage
Resolved
Mar 01, 2015 12:00 AM - Mar 01, 2015 12:15 PM
Network
All UNB Campuses

Users should now be able to access UNBs VPN services.  

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

UNB’s VPN Client

 

UNB’s VPN access is currently unavailable.  ITS is investigating this issue and hopes to have it resolved shortly.

 

If you have questions or concerns please contact he ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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RESOLVED - IT Service Interruption on Saturday, February 28 for 6 hours
Scheduled Outage
Resolved
Feb 28, 2015 06:00 PM - Feb 28, 2015 11:55 PM
myUNB Portal,Email,Library,D2L Brightspace,e-Services,Printing,File Sharing,Datatel,Web,Other,Network,Wireless,VoIP
All UNB Campuses

The network maintenance was completed successfully

If you have question’s or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or (506) 453-4864.

On Saturday, February 28 from 6:00 p.m. until midnight (6 hours) ITS will be performing maintenance on UNB's network equipment and commercial internet on the Fredericton campus. As a result, access to the following services will be unavailable during this time:

From On Campus (Fredericton):

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • UCard deposits via UCard Online
  • Datatel
  • eServices
  • FootPrints
  • CMS
  • Desire2Learn
  • UNB’s Virtual Private Network (VPN)
  • All non-UNB web pages and internet services (ex: Google, Facebook, etc.)
  • CANARIE & ECN services

From On Campus (Saint John):

  • UNB faculty/staff email (Exchange)
  • myUNB Portal
  • Access to Network printing and drives
  • UCard deposits via UCard Online and the HWC UCard PHIL Station
  • Datatel
  • eServices
  • Footprints
  • CMS
  • Desire2Learn
  • All UNB Webpages
  • UNB’s Virtual Private Network (VPN)
  • CANARIE network (services will still be available over the Internet, however you may experience issues)

From Off Campus (Fredericton and Saint John):

  • UNB faculty/staff email (Exchange)
  • myUNB Portal
  • UCard deposits via UCard Online
  • Access to Network drives
  • Datatel
  • eServices
  • Footprints
  • CMS
  • Desire2Learn
  • All UNB Webpages
  • UNB’s Virtual Private Network (VPN)

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED - UNB Wireless Networks
Unscheduled Outage
Resolved
Feb 27, 2015 01:30 PM - Feb 27, 2015 02:23 PM
Wireless
Fredericton

This afternoon some users were not able to connect to UNB wifi network (e.g. myUNB Wifi, GUEST@unb)  This issue should now be resolved. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199. 


 

Some users across the UNBF campus maybe experiencing issues connecting to UNBs Wireless networks (e.g. myUNB Wifi, GUEST@unb).  ITS is investigating this and hopes to have it resolved shortly.  

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.  
 

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RESOLVED - Accessing UNBs Datatel Services
Unscheduled Outage
Resolved
Feb 23, 2015 12:37 PM - Feb 23, 2015 02:15 PM
Datatel
All UNB Campuses

Users are now able to access UNB’s Datatel Services. 

If you have questions or concerns please contact the ITS Help Desk at;  helpdesk@unb.ca or 453-5199.

Users are currently unable to access UNBs Datatel Services.  ITS is investigating this and homes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at;  helpdesk@unb.ca or 453-5199.

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RESOLVED - Network connectivity
Unscheduled Outage
Resolved
Feb 20, 2015 08:00 AM - Feb 20, 2015 08:45 AM
Wireless,Network
Fredericton

Some UNB Faculty, Staff, and Students were experiencing issues connecting to the UNB network this morning.  These issues should now be resolved

If you have questions or concerns please contact the ITS Help Desk at:   helpdesk@unb.ca or 453-5199.

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RESOLVED - Network connectivity issues
Unscheduled Outage
Resolved
Feb 18, 2015 01:45 PM - Feb 18, 2015 03:00 PM
Wireless,Network
Fredericton

UNBF Faculty, Staff, and students may have experienced possible network connectivity issues.  This has since been resolved.  

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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Network Connectivity Issues
Unscheduled Outage
Resolved
Feb 18, 2015 12:45 PM - Feb 18, 2015 01:16 PM
Network,Wireless
Fredericton

All network connectivity across the UNBF campus should now be restored.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Currently some users maybe experiencing issues when trying to access the network.  ITS is investigating this and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

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UNBs Informer Reporting System
Unscheduled Outage
Resolved
Feb 13, 2015 11:30 AM - Feb 13, 2015 12:05 PM
Datatel
All UNB Campuses

Users are now able to access UNB's Informer reporting system.

If you have questions or concerns please contact the ITS Help Des at:  helpdesk@unb.ca or (506) 453-5199.

UNB’s Informer Reporting System is currently unavailable.  ITS is investigating this and hopes to have it resolved shortly.

f you have any questions or concerns, or are in need of further assistance, please contact the ITS Help Desk at (506) 453 - 5199
 

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Faculty and Staff Printing
Unscheduled Outage
Resolved
Feb 11, 2015 03:00 PM - Feb 11, 2015 04:30 PM
Printing
All UNB Campuses

The issue affecting some UNB Faculty and Staff printing to their network printers has been resolved. If you are still experiencing any issues printing to UNB network printers, please contact the ITS Help Desk for assistance: 453-5199 or helpdesk@unb.ca

Currently some UNB Faculty and Staff maybe experiencing issues printing to their network printers.  ITS is investigating this and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

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Faculty/staff Email Unavailable
Unscheduled Outage
Resolved
Feb 09, 2015 07:00 PM - Feb 09, 2015 08:27 PM
Email
Fredericton

The issue affecting access to faculty/staff email has now been resolved. If you are still experiencing issues accessing your email, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca

We are currently experiencing issues with access for faculty/staff email. The Outlook Web App (OWA) is not opening mailboxes, and the Outlook client is not connecting to the server. The issue does not appear to be affecting access to student email. ITS is investigating the issue.


If you have any questions or concerns about this outage, please contact the ITS Help Desk: 453-5199.

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Desire2Learn (D2L) Unavailable on Sunday, February 8 for 6 hours
Scheduled Outage
Resolved
Feb 08, 2015 01:00 AM - Feb 08, 2015 08:05 AM
D2L Brightspace
All UNB Campuses

The scheduled maintenance for Desire2Learn (D2L) has been completed. All students, faculty, and staff should now be able to access D2L. If you are still unable to access D2L, please contact the ITS Help Desk for assistance: 453-5199 or helpdesk@unb.ca

On Sunday, February 8 from 1 a.m. – 7 a.m. (6 hours), Desire2Learn (D2L) will be unavailable for all students, faculty and staff due to scheduled maintenance.

If you have any questions, please contact UNB’s Centre for Enhanced Teaching and Learning (CETL) at 453-4744 or CETL@unb.ca .

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Wireless issues at the SUB
Unscheduled Outage
Resolved
Feb 07, 2015 08:00 PM - Feb 08, 2015 11:05 AM
Wireless
Fredericton

The issue affecting the wireless network at the SUB has been resolved. It you are still experiencing issues connecting to the wireless network, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca 

There are currently issues accessing the wireless network at the Student Union Building. ITS is aware of the issue, and is actively investigating the cause.

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RESOLVED: Intermittent Wireless Issues
Unscheduled Outage
Resolved
Feb 06, 2015 02:30 PM - Feb 06, 2015 03:05 PM
Wireless
Fredericton

The wireless issue has been resolved. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

We are currently experiencing intermittent issues with the wireless network on the Fredericton campus. ITS is looking into the issue. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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Faculty Staff Bulk Storage access (J drive)
Unscheduled Outage
Resolved
Feb 04, 2015 08:15 AM - Feb 04, 2015 08:41 AM
File Sharing
All UNB Campuses

The Bulk Storage (J:) drive is now back online. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Currently UNB Faculty and Staff are unable to access their J: drive (Bulk Storage)  ITS is investigating this and hopes to have it resolved shortly.

If you have questions or concern’s please contact the ITS Help Desk at:  heldpesk@unb.a or 453-5199

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IT Service Interruption on Wednesday, February 4 beginning at 6 a.m.
Scheduled Outage
Resolved
Feb 03, 2015 06:00 AM - Feb 04, 2015 06:30 AM
myUNB Portal,e-Services,Datatel,Other
All UNB Campuses

The maintenance was completed successfully.  

If you have questions or concern’s please contact the ITS Help Desk at:  heldpesk@unb.a or 453-5199.

On Wednesday, February 4 from 6 a.m. to 6:30 a.m. (30 minutes), some IT services will be unavailable to allow ITS to perform maintenance. This outage will affect the following UNB services:

  • myUNB Portal
  • UNB WordPress blogs (blogs.unb.ca)
  • Datatel Colleague
  • eServices
  • Webadvisor online course registration
  • WebTimeEntry
  • UNB licensed software:
    • Maple
    • Matlab
    • ArcGIS
    • Geomatica
    • SPSS
    • Minitab

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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IT Service Interruption in the Harriet Irving Library (HIL) on Sunday, February 1 beginning at 6 a.m.
Scheduled Outage
Resolved
Feb 01, 2015 06:00 AM - Feb 01, 2015 09:00 AM
Network,Wireless,VoIP
Fredericton

The maintenance on UNB’s network equipment in the Harriet Irving Library (HIL) has been completed. If you experience any issues please feel free to contact the ITS Help Desk at (506) 453-5199 or via email at helpdesk@unb.ca

 

On Sunday, February 1 from 6 a.m. to 9 a.m. (3 hours), ITS will be performing maintenance on UNB’s network equipment in the Harriet Irving Library (HIL).

As a result, all IT Services will be unavailable in this location during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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IT Service Interruption on Sunday, February 1 for 30 minutes beginning at 6 a.m.
Scheduled Outage
Resolved
Feb 01, 2015 06:00 AM - Feb 01, 2015 06:30 AM
e-Services,Datatel,Other
All UNB Campuses

On Sunday, February 1 from 6 a.m. to 6:30 a.m. (30 minutes), some IT services will be unavailable to allow ITS to perform maintenance. This outage will affect the following UNB services:

  • CMS
  • FootPrints
  • Datatel Colleague
  • eServices
  • Webadvisor online course registration
  • WebTimeEntry

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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IT Service Interruption in Sir Howard Douglas Hall on Sunday, February 1 beginning at 6 a.m.
Scheduled Outage
Resolved
Feb 01, 2015 06:00 AM - Feb 01, 2015 12:00 PM
myUNB Portal,Email,Library,D2L Brightspace,e-Services,Printing,File Sharing,Datatel,Web,Other,Network,Wireless,VoIP
Fredericton

The Scheduled maintenance this morning was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or (506) 453-5199.
 

On Sunday, February 1 from 6 a.m. to 12 p.m. (6 hours), Facilities Management will be having a planned power outage in Sir Howard Douglas Hall (Old Arts) as part of ongoing energy upgrades.

As a result, all IT Services will be unavailable in this location during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn


If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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Accessing Network Printers and Network file Shares
Unscheduled Outage
Resolved
Jan 30, 2015 08:01 AM - Jan 30, 2015 12:01 PM
File Sharing,Printing
All UNB Campuses

A small group of users may have had issues accessing Network printers and shared network drives.  This issue has been resolved. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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RESOLVED: Reporting Unavailable
Unscheduled Outage
Resolved
Jan 29, 2015 10:25 AM - Jan 29, 2015 10:35 AM
Web
All UNB Campuses

Running reports though Entrinsik Informer, reports.unb.ca, was temporarily unavailable. The issue was quickly resolved, and users should be able to access the reporting website once again. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. 

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Account Activation Services Unavailable on Wednesday, January 28 beginning at 6 a.m.
Scheduled Outage
Resolved
Jan 28, 2015 06:00 AM - Jan 28, 2015 07:30 AM
Other
All UNB Campuses

the maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, January 28 from 6 a.m. to 7:30 a.m. (1.5 hours), UNB’s online account activation service will be unavailable to allow ITS to perform maintenance. During the outage, faculty, staff and students will be unable to:

  • Change or reset your UNB password
  • Claim a new UNB account
  • Set or change your UNB email name
  • Set or change your primary UNB email address

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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myUNB Portal is currently unavailable
Unscheduled Outage
Resolved
Jan 21, 2015 07:58 AM - Jan 21, 2015 08:28 AM
myUNB Portal
All UNB Campuses


The myUNB Portal is once again available.

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

Currently UNB students, faculty and staff are unable to access their myUNB Portal.  ITS is investigating this issue and hopes to have it resolved shortly.

If you have any questions or concerns please  contact the ITS Help Desk at:  help desk@unb.ca or 453-5199.

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IT Service Interruption in the Harriet Irving Library and Ludlow Hall on Wednesday, January 21 beginning at 6 a.m.
Scheduled Outage
Resolved
Jan 21, 2015 06:00 AM - Jan 21, 2015 07:00 AM
myUNB Portal,Email,Library,D2L Brightspace,e-Services,Printing,File Sharing,Datatel,Web,Network,Wireless,VoIP
Fredericton

The scheduled maintenance at the  Harriet Irving Library and Ludlow Hall on Wednesday, January 21 has been postponed and will be rescheduled.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

On Wednesday, January 21 from 6 a.m. to 7 a.m. (1 hour), ITS will be performing maintenance on UNB’s network equipment in the Harriet Irving Library and Ludlow Hall.

As a result, all IT Services will be unavailable in these locations during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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Some Secure UNB Websites Unavailable
Unscheduled Outage
Resolved
Jan 16, 2015 03:30 PM - Jan 16, 2015 04:19 PM
myUNB Portal,D2L Brightspace,e-Services
All UNB Campuses

Access to all affected websites has been restored.


If you are still unable to access any secure UNB websites, please contact the ITS Help Desk for further assistance: 453-5199 or helpdesk@unb.ca

Some UNB secure websites are currently unavailable due to an unplanned outage. The affected sites include the myUNB Portal, and Desire2Learn websites.

Thank you for your patience as ITS works to get this resolved as quickly as possible.

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IT Service Interruption on Wednesday, January 14 and Thursday, January 15 between 6 a.m. - 7 a.m.
Scheduled Outage
Resolved
Jan 14, 2015 06:00 AM - Jan 15, 2015 07:00 AM
Other
All UNB Campuses

The scheduled maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, January 14 and Thursday, January 15 from 6 a.m. – 7 a.m. daily, ITS will be performing maintenance within UNB’s Data Centre. As a result, the following IT services will be temporarily unavailable:

Wednesday, January 14 (6 a.m. – 7 a.m.)

  • Datatel Colleague
  • eServices
  • Webadvisor online course registration
  • WebTimeEntry
  • UNB’s account activation services. You will be unable to:
    • Change or reset your UNB password
    • Claim a new UNB account
    • Set or change your UNB email name
    • Set or change your primary UNB email address
  • -Some UNB Licensed Software:
    • SPSS
    • Geomatica
  • UNB Software Center for Faculty and Staff

Thursday, January 15 (6 a.m. – 7 a.m.)

  • UNB Software Center on Lab Computers

This maintenance is part of the UNB Data Centre Renovations, a joint initiative between ITS and UNB Facilities Management.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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Faculty & Staff printing
Unscheduled Outage
Resolved
Jan 13, 2015 10:10 AM - Jan 13, 2015 11:30 AM
Printing
All UNB Campuses

All Faculty & Staff network printing should now be fully restored.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Currently users maybe experiencing issues printing to Faculty & Staff print queues.  ITS is investigating this and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

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IT Service Interruption on Monday, January 12 beginning at 6 a.m.
Scheduled Outage
Resolved
Jan 12, 2015 06:00 AM - Jan 12, 2015 07:00 AM
Other
All UNB Campuses

Access to UNB's SPSS licensed software has now been restored. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

 

-

All services have been restored, except SPSS licensed software.  ITS is investigating this and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk a:  helpdesk@unb.ca or 453-5199
 

On Monday, January 12 from 6 a.m. – 7 a.m., ITS will be performing maintenance within UNB’s Data Centre in Head Hall. As a result, the following IT services will be temporarily unavailable:

  • All Network Services in Head Hall, including:
    • UNB Wireless
    • All UNB email
    • VoIP telephone services
    • Access to Network printing and drives
    • myUNB Portal
    • Datatel
    • eServices
    • Footprints
    • All UNB Webpages
    • CMS
    • Desire2Learn
  • Lab Computer Access within Head Hall
  • Some UNB Licensed Software:
    • SPSS
    • Geomatica
  • UNB Website Google Search

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

This maintenance is part of the UNB Data Centre Renovations, a joint initiative between ITS and UNB Facilities Management.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED - Datatel Currently Unavailable
Unscheduled Outage
Resolved
Jan 07, 2015 10:15 AM - Jan 07, 2015 10:47 AM
Datatel
All UNB Campuses

All Datatel services should now be restored.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

Datatel is currently unavailable. Users are unable to login the UI online at https://datatelui.unb.ca/live/.  Links within eServices which access Datatel, such as WebTimeEntry and Class Schedule, are also unavailable. We are investigating the issue.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

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Network access unavailable - Harriet Irving Library
Unscheduled Outage
Resolved
Dec 29, 2014 08:15 AM - Dec 29, 2014 03:30 PM
Library,Network
Fredericton

Network access from the Harriet Irving Library has been restored. If you continue to experience any network related issues, please contact the ITS Help Desk at (506) 453-5199 or via email at helpdesk@unb.ca

Currently network access is unavailable from the Harriet Irving Library. ITS is currently investigating the issue.

If you have any questions or concerns please feel free to contact the ITS Help Desk at (506) 453-5199 or via email at helpdesk@unb.ca

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Interruption to VoIP Telephone Services on Thursday, December 18 between 7 p.m. - 10 p.m.
Scheduled Outage
Resolved
Dec 18, 2014 07:00 PM - Dec 18, 2014 09:55 PM
VoIP
All UNB Campuses

The maintenance on the VOIP telephone system is now complete. All phones in both Fredericton and Saint John should now be operational again.

If you are still experiencing any issues, please contact:

Fredericton Campus
ITS Help Desk
453-5199 or helpdesk@unb.ca

Saint John Campus
Professional Client Services
648-5555 or helpline@unbsj.ca

On Thursday, December 18 from 7 p.m. – 10 p.m. (3 hours), ITS will be performing maintenance on UNB’s VoIP telephone system.

Your VoIP phone will reboot once time during the outage period. This reboot will take up to 30 minutes to complete.

During the reboot, all calls will go directly to voicemail and voicemail messages will still be accessible through your UNB email. The reboot will not begin until all calls have been completed, meaning your call will not be dropped.

If you have any questions, please contact:

Fredericton Campus
ITS Help Desk
453-5199 or helpdesk@unb.ca

Saint John Campus
Professional Client Services
648-5555 or helpline@unbsj.ca

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Departmental Server Network (Net 94) Outage on Wednesday, Nov. 26 beginning at 6 a.m.
Scheduled Outage
Resolved
Nov 26, 2014 06:00 AM - Nov 26, 2014 07:00 AM
Other
Fredericton

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Des at:  helpdesk@unb.ca or (506) 453-5199.

On Wednesday, November 26 from 6 a.m. – 7 a.m. (1 hour), ITS will be performing maintenance on the Departmental Server Network, Net 94. Faculty and staff will be unable to access the Net 94 network during this time.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED: Internet Issues
Unscheduled Outage
Resolved
Nov 18, 2014 10:15 AM - Nov 18, 2014 10:45 AM
Network
Fredericton

We experienced commercial internet connectivity issues for approximately 30 minutes this morning. From 10:15am-10:45am, users would not have been able to access non-UNB pages while on campus. The issue is now resolved. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

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RESOLVED: Online Application Issue
Unscheduled Outage
Resolved
Nov 08, 2014 10:00 PM - Nov 03, 2014 09:00 AM
Web
All UNB Campuses

From Saturday night until Monday morning, when users tried to submit an application to UNB, using the Online Application form, they would have received an error after submitting. The issue is now resolved. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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Authentication Issues
Unscheduled Outage
Resolved
Nov 02, 2014 01:00 PM - Nov 02, 2014 02:55 PM
Wireless,Web,File Sharing,Printing,D2L Brightspace,Email,myUNB Portal
All UNB Campuses

There were some issues authenticating to several UNB services this afternoon. During this time, students, faculty, and staff were unable to log into services such as:

  • myUNB portal
  • Desire2Learn
  • VPN


Also during this period of authentication issues, emails sent to Listserv lists was delayed.


The issues have been resolved, and all affected services are now accessible. If you are still unable to access any of UNB's services, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199.

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IT Service Interruption in some UNBF Computer Labs on Saturday, November 1 beginning at 7 p.m.
Scheduled Outage
Resolved
Nov 01, 2014 07:00 PM - Nov 01, 2014 08:30 PM
myUNB Portal,Email,D2L Brightspace,e-Services,Printing,File Sharing,Web,Network,Wireless
Fredericton

The maintenance on the network equipment has been completed successfully. Access to the affected labs has been restored. If you are still unable to access Computer Lab services, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199.

On Saturday, November 1 from 7:00 p.m. to 8:30 p.m. (1.5 hours), ITS will be performing maintenance on UNB’s network equipment in Head Hall E-Level (including GGE Lab E51), Singer Hall Lab 156 and Tilley Hall Lab 201.

As a result, all IT Services will be unavailable in these locations during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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IT Service Interruption on Saturday, November 1 beginning at 6:30 p.m.
Scheduled Outage
Resolved
Nov 01, 2014 06:30 PM - Nov 02, 2014 01:30 AM
myUNB Portal,Email,Library,D2L Brightspace,e-Services,Printing,File Sharing,Datatel,Web,Other,Network,Wireless,VoIP,Mobile App
All UNB Campuses

All scheduled upgrades were completed successfully, and access to the affected services has been restored. If you are still unable to access any IT services, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199.

On Saturday, November 1, from 6:30 p.m. to Sunday, November 2 at 12:30 a.m. (6 hours), there will be an IT service outage affecting all faculty, staff and students to allow ITS to perform maintenance and essential upgrades to some of our core systems.

As a result, all IT Services will be unavailable during the outage, including:

  • All UNB email
  • myUNB Portal
  • Access to Network printing and drives
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn
  • Voicemail (VoIP)

VoIP phones will continue to receive and make calls during the outage. No email or voicemail messages will be lost; all email and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED - myUNB Portal currently unavailable
Unscheduled Outage
Resolved
Oct 29, 2014 08:12 AM - Oct 29, 2014 08:26 AM
myUNB Portal
All UNB Campuses

Users are now able to access their myUNB Portal 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Users are currently unable to login to their myUNB Portal.  ITS is investigating this and hopes to have it resolved shortly

If you have questions or concerns please  contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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RESOLVED - Students, Alumni, and Retirees accessing Email
Unscheduled Outage
Resolved
Oct 28, 2014 09:51 AM - Oct 28, 2014 04:27 PM
Email
All UNB Campuses

UNB students, retirees and alumni should now have access to their UNB email.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Some UNB Students, Alumni and Retirees are still not able to access their UNB email.  When trying to access their email they see a MS Outlook webpage and are not able to login.  This may take several hours to resolve.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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RESOLVED - Some users are unable to access IT secure Services
Unscheduled Outage
Resolved
Oct 28, 2014 05:37 AM - Oct 28, 2014 09:18 AM
Email
All UNB Campuses

All UNB secure services should now be available. 

If you have questions or concerns please contact the ITS help desk at:  helpdesk@unb.ca or 453-5199.

Currently some UNB Faculty and Staff are unable to access their UNB email through UNB's WebMail and local email clients (e.g. Outlook, Mac Mail, etc). ITS is investigating this and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

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Network issues on Fredericton Campus
Unscheduled Outage
Resolved
Oct 24, 2014 08:00 AM - Oct 24, 2014 09:45 AM
Network
Fredericton

All network issues have now been resolved, and the affected computers can be logged into now.


If you are still experiencing any network issues, or are unable to log in, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199.

Some network connections in Head Hall are experiencing issues obtaining a connection to the internet. These issues do not appear to be affecting wireless connections or VOIP phone access. 

There are also network issues with several computer labs on campus, which is preventing students from being able to log in. ITS is aware of the issues, and is working to get them resolved.

If you have any questions or concerns about this, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199.

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RESOLVED - Issues logging into some UNB Secures Services
Unscheduled Outage
Resolved
Oct 22, 2014 07:15 AM - Oct 22, 2014 08:35 AM
e-Services,D2L Brightspace,myUNB Portal
All UNB Campuses

UNB users were unable to access some UNB secure services, including the myUNB Portal, D2L, and student email. These issues have now been resolved.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

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RESOLVED: Authentication Issues
Unscheduled Outage
Resolved
Oct 14, 2014 11:20 AM - Oct 14, 2014 11:50 AM
Web
All UNB Campuses

We experienced an issue where users were unable to login to some online services, including the myUNB Portal. The issue is now resolved. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED-Desire2Learn (D2L) Unavailable on Sunday, October 12 for 6 hours
Scheduled Outage
Resolved
Oct 12, 2014 02:00 AM - Oct 12, 2014 08:00 AM
D2L Brightspace
All UNB Campuses

Resolved

On Sunday, October 12 from 2 a.m. – 8 a.m. (6 hours), Desire2Learn (D2L) will be unavailable for all students, faculty and staff due to scheduled maintenance.

If you have any questions, please contact UNB’s Centre for Enhanced Teaching and Learning (CETL) at 453-4744 or CETL@unb.ca.

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Fredericton Wireless Network Issues
Unscheduled Outage
Resolved
Oct 02, 2014 05:30 PM - Oct 03, 2014 09:45 AM
Wireless
Fredericton

The issues connecting to wireless networks on the Fredericton campus have now been resolved. If you are still experiencing issues connecting to the wireless networks, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca

We are currently experiencing issues connecting to wireless networks on the Fredericton campus. ITS is working to resolve this issue as quickly as possible. If you have any questions or concerns please contact the ITS Help Desk at 506-453-5199 or via email at helpdesk@unb.ca

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RESOLVED - UNB's Online Course Registration System
Unscheduled Outage
Resolved
Sep 30, 2014 09:15 AM - Sep 30, 2014 09:46 AM
Other
All UNB Campuses

Users should now be able to access UNB's Course Management System.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

UNB’s online course registration System Web Advisor is currently unavailable.  ITS is investigating this and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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Faculty / Staff Incoming Email Issues
Unscheduled Outage
Resolved
Sep 28, 2014 03:30 PM - Sep 28, 2014 07:55 PM
Email
All UNB Campuses

Faculty and Staff should now be able to see new email in their inbox. If you continue to experience any issues with your inbox please contact the ITS Help Desk at 506-453-5199 or via email at helpdesk@unb.ca

Currently faculty/staff are not able to view new email in their inbox from non-UNB email addresses. We are currently investigating the issue and hope to have it resolved quickly. If you have any questions or concerns please feel free to contact the ITS Help Desk at 506-453-5199 or via email at helpdesk@unb.ca

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IT Service Interruption on Sunday, September 28 beginning at 6 a.m.
Scheduled Outage
Resolved
Sep 28, 2014 06:00 AM - Sep 28, 2014 09:00 AM
e-Services,Datatel,Mobile App
All UNB Campuses

All IT Services have been restored. If you experience any issues with your IT Services please contact the ITS Help Desk at 506-453-5199 or via email at helpdesk@unb.ca

On Sunday, September 28 from 6 a.m. to 9:00 a.m. (3 hours), some IT services will be unavailable while Financial Services performs their annual fiscal year-end processing. This outage will affect the following UNB services:

  • Datatel Colleague
  • eServices
  • Webadvisor online course registration
  • WebTimeEntry
  • UNB Mobile App
  • Entrinisik Informer Reports

If you have any questions, please contact:

Fredericton Campus

ITS Help Desk
453-5199 or helpdesk@unb.ca

Saint John Campus

Faculty, Staff, Graduate Students
Professional Client Services
648-5555 or helpline@unbsj.ca

Undergraduate Students
Student Technology Centre
657-HELP (4357) or studenthelpdesk@unbsj.ca

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RESOLVED - Possible Phone Connectivity Issues
Unscheduled Outage
Resolved
Sep 23, 2014 11:10 AM - Sep 23, 2014 12:08 PM
VoIP
All UNB Campuses

The connectivity issues with some users office phones should now be resolved.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or (506) 453-4864.

Some users maybe experiencing connectivity issues with their UNB office phone.  ITS is investigating this and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or (506) 453-4864.

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RESOLVED - Upgrade of UNBF VoIP Telephone System on Sunday, September 21 beginning at 8 a.m.
Scheduled Outage
Resolved
Sep 21, 2014 08:00 AM - Sep 21, 2014 04:00 PM
VoIP
Fredericton

The maintenance was completed successfully. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Sunday, September 21 between 8 a.m. and 4 p.m., ITS will be completing upgrades of UNB’s VoIP telephone system.

All incoming and outgoing calls, voicemail and auto-attendant services will continue to function like normal during the upgrade.

Your VoIP phone may restart once or twice during the maintenance window, resulting in an interruption of less than 30 seconds. All phones will also reboot once during the upgrade which will take 3 to 5 minutes to complete. Phones will not restart or reboot until all calls have been completed, meaning your calls will not be dropped.

If you have any questions, please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199.

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RESOLVED - Possible Network Connectivity Issues
Unscheduled Outage
Resolved
Sep 17, 2014 01:15 PM - Sep 17, 2014 01:45 PM
Network,Wireless
Fredericton

All network connectivity should now be restored across campus.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

 

We are currently experiencing possible network connectivity issues across campus.  These issues may have occurred if you have recently rebooted your computer.  ITS is investigating this and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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IT Service Interruption in the Harriet Irving Library and Toole Hall on Sunday, September 14 beginning at 6 a.m.
Scheduled Outage
Resolved
Sep 14, 2014 06:00 AM - Sep 14, 2014 08:30 AM
Network,Wireless,VoIP
Fredericton

The maintenance operations for the networks at the Harriet Irving Library and Toole Hall have been successfully completed, and services have been restored.


If you are still unable to connect to services, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199.

On Sunday, September 14 from 6 a.m. to 9 a.m. (3 hours), ITS will be performing maintenance on UNB’s network equipment in the Harriet Irving Library and Toole Hall.

As a result, all IT Services will be unavailable in these locations during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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Issue Network Connectivity in Old Arts
Unscheduled Outage
Resolved
Sep 10, 2014 03:55 PM - Sep 10, 2014 04:10 PM
Network
Fredericton

The network outage has now been resolved, and services have been restored.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

There is currently no network connectivity in the Old Arts building. ITS is looking in to the issue.

If you have any questions or concerns please contact the ITS Help Desk at  453-5199 or helpdesk@unb.ca

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RESOLVED - Harriet Irving Lab Computers
Unscheduled Outage
Resolved
Sep 09, 2014 08:24 AM - Sep 09, 2014 09:20 AM
Other
Fredericton

Students should be able to access all lab computers within the Harriet Irving.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Students are currently unable to sign on to many of the Harriet Irving Lab Computers. ITS is working to resolve this issue as soon as possible.

If you have any questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199

 

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RESOLVED - Faculty and Staff Search OWA
Unscheduled Outage
Resolved
Aug 31, 2014 02:00 PM - Sep 04, 2014 07:07 AM
Email
All UNB Campuses

UNB’s Outlook Web App (OWA) search capabilities have been restored.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

UNB's Faculty and Staff may be experiencing issues with the search feature when accessing UNB email online through the Outlook Web App (OWA).  ITS is currently looking into this issue.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

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Resolved - Issues with Account Activation
Unscheduled Outage
Resolved
Aug 29, 2014 04:00 PM - Aug 29, 2014 08:00 PM
Email
All UNB Campuses

This outage is now complete and all services have been restored.

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

We are currently experiencing issues with activating UNB accounts. Some students trying to activate their account may receive an error message during this process. ITS is currently looking into this issue.

If you receive an error while attempting to activate your account, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199.

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RESOLVED: Emergency Outage: Several IT Services Unavailable
Unscheduled Outage
Resolved
Aug 28, 2014 04:30 PM - Aug 28, 2014 01:45 AM
myUNB Portal,Email,Other
All UNB Campuses

This outage is now complete and all services have been restored. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Due to a required emergency reboot of UNB IT systems this afternoon, access to several secure IT services are currently unavailable.

Faculty, staff and students are unable to access:
- myUNB Portal
- Course Registration
- Online Admissions
- Footprints
- Faculty/staff email

Services are slowly being restored. Updates will be provided as details become available.

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RESOLVED - Faculty / Staff Email Issues
Unscheduled Outage
Resolved
Aug 25, 2014 08:00 AM - Aug 28, 2014 02:30 AM
Email
All UNB Campuses

All UNB IT services have been fully restored.  This includes faculty, staff and student email, myUNB Portal and course registration. ITS appreciates your patience in allowing us to resolve this issue.

If you have any questions or concerns, or are in need of further assistance, please contact the ITS Help Desk at (506) 453 - 5199.

Faculty/Staff are unable to send/receive email using:
- Outlook on a Mac
- All mobile devices
- Outlook Web App (OWA) online
Email is still available to those using Outlook on a Windows PC; however, there are some intermittent issues with the Scheduling Assistant in the calendar.

ITS is investigating the issue.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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Resolved - VoIP Voicemail - sporadic availability from Saturday, August 23 to Sunday, August 25
Scheduled Outage
Resolved
Aug 23, 2014 06:00 AM - Aug 25, 2014 05:00 AM
VoIP
Fredericton

The VoIP upgrade is taking longer than anticipated.

All services have been fully restored (voicemail and auto-attendants); however, VoIP phones may still require a reboot - no calls will be dropped for the reboot.

This extension should cause no impact to service other than the reboot.

 

UNB’s VoIP telephone system will be upgraded this weekend causing sporadic voicemail availability between 6 a.m. on Saturday, August 23 until 4 p.m. on Sunday, August 24. VoIP calls can continue to be made and received during this outage; only voicemail and auto-attendants are impacted.

During times when VoIP voicemail is not available, callers will be unable to leave new messages; otherwise, new voicemails can be left. Be advised your VoIP phone may not indicate (i.e. flashing light) you have a new voicemail waiting; however, you will receive an email notification of any new voicemails you receive.

Your VoIP phone will reboot one time during the outage period. This reboot will take approximately five (5) minutes to complete. The reboot will not begin until all calls have been completed, meaning your call will not be dropped. You may also notice your VoIP phone flash periodically throughout Saturday and Sunday as the system is upgraded.

If you have any questions, please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199.

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RESOLVED - Email outage this Saturday, August 23 for 3 hours
Scheduled Outage
Resolved
Aug 23, 2014 06:00 AM - Aug 23, 2014 09:00 AM
Email
All UNB Campuses

This Saturday, August 23 from 6 a.m. to 9 a.m. (3 hours), you won’t be able to send or receive email while ITS upgrades UNB’s Exchange environment to prepare for new connectEd productivity tools coming this fall (the introduction of Microsoft Lync will be first).

No emails will be lost; all email will be queued and delivered to you once the outage is complete.

If you have any questions please contact:

Fredericton Campus
ITS Help Desk
453-5199 or helpdesk@unb.ca

Saint John Campus

Faculty, Staff, Graduate Students
Professional Client Services
648-5555 or helpline@unbsj.ca

Undergraduate Students
Student Technology Centre
657-HELP (4357) or studenthelpdesk@unbsj.ca

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RESOLVED - IT Service Interruption on Thursday, August 21 beginning at 7 a.m.
Scheduled Outage
Resolved
Aug 21, 2014 07:00 AM - Aug 21, 2014 08:00 AM
Other
All UNB Campuses

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

On Thursday, August 21 from 7:00 a.m. to 8:00 a.m. (1 hour) UNB's commercial internet on the Fredericton campus will be unavailable to allow ITS to perform maintenance. As a result, access to the following services will be unavailable during this time:

From Off Campus (Fredericton and Saint John):

  • All UNB email
  • Access to Network drives
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn

From On Campus (Saint John):

  • All UNB email
  • Access to Network drives
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn
  • CANARIE services

From On Campus (Fredericton):

  • Non-UNB web pages and services (ex: Google, Facebook, etc.)
  • CANARIE & ECN services

Those located on the Fredericton campus will still be able to access UNB websites and network services during this time.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED: Microsoft Office: FREE student download currently unavailable
Unscheduled Outage
Resolved
Aug 14, 2014 03:45 PM - Aug 28, 2014 08:00 AM
Other
All UNB Campuses

We have received the licenses and have applied them to all UNB students.

You should be able to access your free download of Microsoft Office within 24 hours.

For those who already have Office installed, this license will automatically reactivate your copy with 24 hours.

Learn how to download your free copy of Microsoft Office: http://www.unb.ca/its/students/msoffice.html 

We are currently experiencing an issue with the licensing for already installed copies of Office for Students as well as for new download requests. ITS is working with Microsoft and our reseller to resolve the issue as soon as possible.
 
You can continue to use the online Office Suite via your UNB email.
 
For those that have already downloaded the FREE Microsoft Office for students, you will see a message appear informing you your copy of Office is no longer active and provides an option to purchase the full version.
 
For those looking to download the Free Office Suite, this option will be restored as soon as possible.
 
If you have any questions please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

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RSOLVED - Desire2Learn (D2L) Unavailable on Thursday, August 14 for 7 hours
Scheduled Outage
Resolved
Aug 14, 2014 09:00 AM - Aug 14, 2014 04:00 PM
D2L Brightspace
All UNB Campuses

The D2L maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Thursday, August 14 from 9 a.m. – 4 p.m. (7 hours), Desire2Learn (D2L) will be unavailable for all students, faculty and staff due to scheduled maintenance.

If you have any questions, please contact UNB's Centre for Enhanced Teaching and Learning (CETL) at 453-4744 or CETL@unb.ca.

 

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RESOLVED - Interruption to UNB's Commercial Internet Service on Tuesday, August 12 beginning at 12:15 p.m.
Scheduled Outage
Resolved
Aug 12, 2014 12:15 PM - Aug 12, 2014 12:45 PM
Network,Wireless
Fredericton

The maintenance regarding the Commercial internet connectivity has now been resolved.

If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199

On Tuesday, August 12th from 12:15 p.m. to 12:45 p.m. (30 minutes) UNB's commercial internet will be unavailable due to a planned emergency outage. As a result, access to the following services will be unavailable during this time:

From Off Campus

  • All UNB email
  • Access to Network drives
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn

From On Campus

  • Non-UNB web pages and services (ex: Google, Facebook, etc.)
  • CANARIE & ECN services

Those located on campus will still be able to access UNB websites and network services during this time.
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED - Issues with Financial Queries in eServices
Unscheduled Outage
Resolved
Aug 06, 2014 11:00 AM - Aug 06, 2014 04:14 PM
e-Services
All UNB Campuses

The issues related to Financial Queries have now been resolved.

If you have question or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

We are currently experiencing some issues with financial queries in eServices.  ITS is investigating this and hopes to have it resolved shortly.  

If you have questions or concerns please contact the ITS help Desk at:  helpdesk@unb.ca or 453-5199

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RESOLVED - Issues connecting to network and UNB IT services
Unscheduled Outage
Resolved
Aug 04, 2014 10:00 AM - Aug 06, 2014 02:49 PM
Other
All UNB Campuses

The ongoing network issues should now be resolved.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

---

Some users are still experiencing sporadic network slowness and network connectivity issues while accessing UNB online services.  ITS is actively working to resolve these issues. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Currently users are experiencing network slowness and connectivity issues when trying to connect to their UNB secure services.  ITS is investigating this issue and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

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RESOLVED - IT Service Interruption in Head Hall (E-Level) on Sunday, August 3 beginning at 6:30 AM
Scheduled Outage
Resolved
Aug 03, 2014 06:30 AM - Aug 03, 2014 07:30 AM
Network,Wireless,VoIP
Fredericton

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

On Sunday, August 3 from 6:30 a.m. to 7:30 a.m. (1 hour), ITS will be performing maintenance on UNB’s network equipment in Head Hall (E-Level).

As a result, all IT Services will be unavailable in this location during the outage, including:

- UNB Wireless
- All UNB email
- VoIP telephone services
- Access to Network printing and drives
- myUNB Portal
- Datatel
- eServices
- Footprints
- All UNB Webpages
- CMS
- Desire2Learn

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

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RESOLVED - Network Connectivity Issues Impacting Head Hall
Unscheduled Outage
Resolved
Jul 31, 2014 08:00 AM - Aug 03, 2014 08:35 AM
Network
Fredericton

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

 

--

The network issues in Head Hall are still ongoing this morning. ITS is working diligently to get this matter resolved as soon as possible. Thank you for your patience.

 

If you have any questions or concerns about this outage, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca

Some users may be experiencing network connectivity issues throughout Head Hall.  ITS is investigating this and hopes to have it resolved shortly. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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RESOLVED - IT Service Interruption on Wednesday, July 30 beginning at 6 a.m.
Scheduled Outage
Resolved
Jul 30, 2014 06:00 AM - Jul 30, 2014 07:00 AM
e-Services,Other
All UNB Campuses

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

On Wednesday, July 30 from 6 a.m. to 7a.m. (1 hour), some IT services will be unavailable to allow ITS to perform maintenance. This outage will affect the following UNB services:

  • UNB’s online Phonebook
  • eServices
  • Webadvisor online course registration
  • Online Admissions

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED - Interruption to UNB's Commercial Internet Service on Tuesday, July 29 beginning at 6 p.m.
Scheduled Outage
Resolved
Jul 29, 2014 06:00 PM - Jul 29, 2014 09:00 PM
Web
All UNB Campuses

On Tuesday, July 29th from 6:00 p.m. to 9:00 p.m. (3 hours) UNB's commercial internet will be unavailable due to a scheduled emergency outage. As a result, access to the following services will be unavailable during this time:

From Off Campus

  • All UNB email
  • Access to Network drives
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn

From On Campus

  • Non-UNB web pages and services (ex: Google, Facebook, etc.)
  • CANARIE & ECN services

Those located on campus will still be able to access UNB websites and network services during this time.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED - Network Connectivity issues at the HIL library
Unscheduled Outage
Resolved
Jul 28, 2014 08:00 AM - Jul 28, 2014 10:00 AM
Network,Wireless
Fredericton

All network connectivity should now be restored to the HIL library.

If you have questions or concerns please contact the Help Desk at;  helpdesk@unb.ca or (506) 453-5199.

There are currently network connectivity issues effecting the HIL Library.  ITS is investigating this issue and hopes to have it resolved shortly. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

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RESOLVED: Planned Emergency Outage
Scheduled Outage
Resolved
Jul 27, 2014 06:00 AM - Jul 27, 2014 07:00 AM
Network
All UNB Campuses

On Sunday, July 27 from 6:00 a.m. to 7:00 a.m. (60 minutes) UNB's commercial internet will be unavailable due to a planned emergency outage. As a result, access to the following services will be unavailable during this time:

From Off Campus

  • All UNB email
  • Access to Network drives
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn

From On Campus

  • Non-UNB web pages and services (ex: Google, Facebook, etc.)
  • CANARIE & ECN services

Those located on campus will still be able to access UNB websites and network services during this time.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED - Accessing UNB Secure Services
Unscheduled Outage
Resolved
Jul 24, 2014 01:45 PM - Jul 24, 2014 02:04 PM
Other
All UNB Campuses

Users should now be able to access all UNB secure services.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Users are currently experiencing issues accessing some UNB secure Services.  ITS is investigating this and hopes to have it resolved shortly. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdpesk@unb.ca or 453-5199.

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RESOLVED - Unable to authenticate to some UNB secure services
Unscheduled Outage
Resolved
Jul 23, 2014 11:00 AM - Jul 23, 2014 11:20 AM
Other
All UNB Campuses

Some UNB users where unable to authenticate to some of their UNB secure services, between 11:00am and 11:20am today.  This issue should now be resolved. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.a or 453-5199

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RESOLVED - Network Connectivity Issues Effecting Bailey Hall
Unscheduled Outage
Resolved
Jul 22, 2014 02:51 PM - Jul 22, 2014 03:54 PM
Network
Fredericton

All network connectivity should now be restored

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Bailey Hall Currently is experiencing network connectivity issues.  ITS is investigating this and hopes to have it resolved shortly.  

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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RESOLVED - Network Connectivity - HIL
Unscheduled Outage
Resolved
Jul 16, 2014 04:30 PM - Jul 17, 2014 07:00 PM
Network,VoIP
Fredericton

All network connectivity should now be restored to the HIL Library. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or (506) 453-5199

There are currently network connectivity issues affecting the HIL. ITS is investigating this and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199.

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RESOLVED - UNB is experiencing issues receiving email to some outside organizations
Unscheduled Outage
Resolved
Jul 10, 2014 11:30 AM - Jul 10, 2014 03:00 PM
Email
All UNB Campuses

UNB email services should now be receiving email’s from outside organizations.  

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca 453-5199
 

UNB is experiencing issues receiving email from some outside organizations due to UNB being on an RBL lists (real-time blacklist).  We are currently working towards resolving this problem. 

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca 453-5199
 
 

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RESOLVED - Network connectivity in IUC Concourse building (Science Library)
Unscheduled Outage
Resolved
Jul 09, 2014 12:00 PM - Jul 09, 2014 12:45 PM
Network,Wireless
Fredericton

There was a network outage in IUC Concourse building (Science Library) between 12:00pm and 12:45pm.  All network connectivity has been restored.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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RESOLVED - MyUNB Quick Launch Buttons Missing
Unscheduled Outage
Resolved
Jul 08, 2014 03:18 PM - Jul 09, 2014 07:50 AM
myUNB Portal
All UNB Campuses

The myUNB Portal Quick Launch is now available for all users.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or (506) 453-5199.

 

The myUNB Portal quick launch buttons are currently not functioning as intended. Some of the usual buttons are currently unavailable. The issue is being investigated.


If you have any questions or concerns about this, please contact the ITS Help Desk: 453-5199

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RESOLVED - Possible interruptions to UNB Wireless on Fredericton campus
Unscheduled Outage
Resolved
Jul 08, 2014 09:52 AM - Jul 17, 2014 08:31 AM
Wireless
Fredericton

All wireless connectivity should now be restored on the UNBF campus 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or (506) 453-4864

Wireless may be unavailable in some locations on campus due to this weekend’s power outage.

ITS is currently conducting a wireless assessment of each building. Updates will be provided as information becomes available.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED - Datatel experiencing slow responsiveness
Unscheduled Outage
Resolved
Jul 02, 2014 10:00 AM - Jul 02, 2014 12:20 PM
Datatel
All UNB Campuses

Datatel’s responsiveness issues should now be resolved

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Datatel users maybe experiencing slow responsiveness.  ITS is investigating this issue and hopes to have it resolved shortly.  

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

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IT Service Interruption on Sunday, June 29 for 10 hours beginning at 2 a.m.
Scheduled Outage
Resolved
Jun 29, 2014 02:00 AM - Jun 29, 2014 12:40 PM
Datatel
All UNB Campuses

The Colleague migration has now been successfully completed. Access to Colleague Live and all related services (eServices, WebAdvisor, Informer, etc) has been restored.

If you are still unable to access any of the affected services, please contact the ITS Help Desk for assistance: 453-5199.

On Sunday, June 29, from 2 a.m. to noon (10 hours), ITS will be transitioning the UNB Enterprise Resource Planning system, Colleague, to new hardware. This transition will also require action by faculty and staff connecting to Colleague via UI. Please read below for full details.

During the outage, the following IT Services will be unavailable:

  • Datatel Colleague User Interface (UI)
  • Some eServices components (e.g. financials, grading, course lists, Leave On-Line and Time On-Line)
  • WebAdvisor (e.g. course registration)
  • Some UNB mobile app components (e.g. grades, class schedules)
  • Entrinsik Informer reports

At the same time, ITS will also be upgrading the version of UI used to connect to Colleague. As a result, all users currently connecting to Colleague via UI will require Silverlight 5 or higher, which can be downloaded from http://www.microsoft.com/getsilverlight/. Most Windows users should already be at the correct version and will not need to upgrade; however, Mac users in particular will need to ensure they are at the proper version before June 29th. If you do not know if you are currently running Silverlight 5, please visit http://www.microsoft.com/getsilverlight/ to confirm and update if necessary.

Following the transition, you will no longer require a separate password to access the Colleague system. Instead, you will be able to login using your standard UNB login ID and password (the same as you would use to access your UNB email or the myUNB Portal).

If you use ExpanDrive to access your Colleague home directory for uploading/downloading files you will need to make the following changes to your connection information:

Server: colleaguefiles.unb.ca
Username: your UNB login ID
Password: your UNB password

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED - Accessing Network drive H, P and J
Unscheduled Outage
Resolved
Jun 18, 2014 12:30 PM - Jun 18, 2014 01:10 PM
File Sharing
All UNB Campuses

Between 12:30pm and 1:10pm today users were not able to access their network drives (H, P, and J)  This issue has been resolved. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

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RESOLVED - Accessing UNB Secure Services
Unscheduled Outage
Resolved
Jun 12, 2014 08:00 AM - Jun 12, 2014 08:42 AM
myUNB Portal
All UNB Campuses

Users were unable to access some UNB secure services this morning.  (e.g.  The myUNB Portal and  UNB’s Online Registration System)    

This issue has since been resolved.  If you are still not able to access any secure services please contact the Help Desk at:  helpdesk@unb.ca or 453-5199.

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RESOLVED - Problem Authenticating to Library Services from Off Campus
Unscheduled Outage
Resolved
Jun 10, 2014 09:00 AM - Jun 10, 2014 09:53 AM
Library
All UNB Campuses

Access to all UNB library services should now be restored. 

If you have qustions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or (506) 453-5199.

We are currently experiencing an issue where users are unable to authenticate to Library services  from off campus. On campus access does not appear to be affected. We are looking into the issue.

If you have any questions or concerns please contact the ITS Help Desk at: 506-453-5199 or helpdesk@unb.ca.

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IT Service Interruption on Sunday, June 8 beginning at 6 a.m.
Scheduled Outage
Resolved
Jun 08, 2014 06:00 AM - Jun 08, 2014 08:50 AM
Network
All UNB Campuses

The required maintenance has been completed, and all affected services are running normally again. If you are experiencing any issues accessing online services, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca

On Sunday, June 8 from 6 a.m. to 9 a.m. (3 hours), ITS will be performing maintenance on UNB’s network equipment. As a result, the following IT Services will be unavailable during this time:

  • All UNB email
  • Fredericton VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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Desire2Learn (D2L) Interruption on Sunday, June 8 for 6 hours
Scheduled Outage
Resolved
Jun 08, 2014 02:00 AM - Jun 08, 2014 08:30 AM
D2L Brightspace
All UNB Campuses

The scheduled maintenance on the Desire2Learn services has been completed. If you are still experiencing issues accessing Desire2Learn services, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca

On Sunday, June 8 from 2 a.m. – 8 a.m. (6 hours), Desire2Learn (D2L) will be unavailable for all students, faculty and staff due to scheduled maintenance.

If you have any questions, please contact UNB’s Centre for Enhanced Teaching and Learning (CETL) at 453-4744 or CETL@unb.ca .

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RESOLVED - IT Service Interruption in Annex C on Wednesday, June 4 beginning at 6 a.m.
Scheduled Outage
Resolved
Jun 04, 2014 06:00 AM - Jun 04, 2014 07:00 AM
Network,Wireless
Fredericton

resolved by stevem

On Wednesday, June 4 from 6:00 a.m. to 7:00 a.m. (1 hour), ITS will be performing maintenance on UNB’s network equipment in Annex C.

As a result, all IT Services will be unavailable in this location during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED - UNB Account Activation Service unavailable on Wednesday, June 4 beginning at 6 a.m.
Scheduled Outage
Resolved
Jun 04, 2014 06:00 AM - Jun 04, 2014 07:00 AM
Other
All UNB Campuses

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, June 4 from 6:00 a.m. to 7:00 a.m. (1 hour), UNB’s online account activation service will be unavailable to allow ITS to perform maintenance.

During the outage, faculty, staff and students will be unable to:

  • Change or reset your UNB password
  • Claim a new UNB account
  • Set or change your UNB email name
  • Set or change your primary UNB email address

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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Astra booking unavailable
Unscheduled Outage
Resolved
May 31, 2014 03:00 AM - May 31, 2014 02:00 PM
Other
All UNB Campuses

The Astra booking system access has been restored. 

 

If you have any questions or concerns please contact the ITS Help Desk at 506-453-5199 or via email at helpdesk@unb.ca

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RESOLVED - Interruption to UNB's Commercial Internet Services on Thursday, May 29 beginning at 6 a.m.
Scheduled Outage
Resolved
May 29, 2014 06:00 AM - May 29, 2014 07:30 AM
Other
All UNB Campuses

The maintenance was completed successfully.

If you have questions or concerns please  contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Thursday, May 29 from 6:00 a.m. to 7:30 a.m. (1 hour, 30 minutes) UNB's commercial internet will be unavailable due to maintenance.

This means during the 90-minute interruption individuals located on campus will only be able to visit UNB-hosted web pages and will not have access to any external websites.

Individuals off campus will not be able to access any UNB web pages including:

  • All UNB email
  • myUNB Portal
  • Datatel
  • eServices
  • Footprints
  • CMS
  • Desire2Learn

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED - IT Service Interruption in Head Hall (E-Level) on Wednesday, May 28 beginning at 6 a.m.
Scheduled Outage
Resolved
May 28, 2014 06:00 AM - May 28, 2014 07:00 AM
Network,Wireless
Fredericton

The maintenance on the network equipment  in Head Hall was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

On Wednesday, May 28 from 6:00 a.m. to 7:00 a.m. (1 hour), ITS will be performing maintenance on UNB’s network equipment in Head Hall (E-Level).

As a result, all IT Services will be unavailable in this location during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED - UCard Services & UNBF VoIP Telephone Services Unavailable on Wednesday, May 21 beginning at 6 a.m.
Scheduled Outage
Resolved
May 21, 2014 06:00 AM - May 21, 2014 07:00 AM
Other,VoIP
All UNB Campuses

The scheduled maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, May 21 from 6:00 a.m. to 7:00 a.m. (1 hour), the following services will be unavailable while ITS performs network maintenance:

  • UNBF VoIP telephone services
  • All UCard Services, including:
    • Printing
    • Access to UCard Online
    • UCard Gift deposits
    • UCard PHIL Station deposits
  • Chematix Software
  • Some Licensed Software:
    • Spartan
    • MicroSurvey CAD
    • GeoSlope

No voicemail messages on the Fredericton campus will be lost during the outage. All voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED - IT Service Interruption in the L.B. Gym on Wednesday, May 21 beginning at 6 a.m.
Scheduled Outage
Resolved
May 21, 2014 06:00 AM - May 21, 2014 07:00 AM
Network,Wireless
Fredericton

The scheduled maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, May 21 from 6 a.m. to 7 a.m. (1 hour), ITS will be performing maintenance on UNB’s network equipment in the Lord Beaverbrook Gym.

As a result, all IT Services will be unavailable in this location during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED - Accessing UNB sites through the Internet Service Provider Xplornet
Unscheduled Outage
Resolved
May 20, 2014 08:00 AM - Jun 03, 2014 08:54 AM
Network
All UNB Campuses

UNB users that are using the Internet Service Provider Xplornet should now be able to access  UNB sites. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.
 

UNB users that are using the Internet Service Provider Xplornet may be experiencing issues accessing UNB sites.  UNB is working with Xplornet to resolve this issue.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.
 

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RESOLVED: UCard & UNBF VoIP Telephone Services Unavailable on Wednesday, May 14 beginning at 6 a.m.
Scheduled Outage
Resolved
May 14, 2014 06:00 AM - May 14, 2014 07:00 AM
Other,VoIP
All UNB Campuses

This outage is complete. All affected services have been restored. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

On Wednesday, May 14 from 6:00 a.m. to 7:00 a.m. (1 hour), the following services will be unavailable while ITS performs network maintenance:

  • VoIP telephone services (Fredericton campus)
  • UCard Services
    • Printing
    • Access to UCard Online
    • UCard Gift deposits
    • UCard PHIL Station deposits

No email or voicemail messages on the will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED: Network Connectivity issues impacting E Level - Head Hall
Unscheduled Outage
Resolved
May 12, 2014 10:15 AM - May 12, 2014 11:15 AM
Network,Wireless
Fredericton

The network outage in Head Hall E level is now resolved. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

There are currently network connectivity issues affecting the E level of Had Hall.  ITS is investigating this and hopes to have it resolved shortly. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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RESOLVED - cheduled D2L Maintenance
Scheduled Outage
Resolved
May 11, 2014 02:00 AM - May 11, 2014 08:00 AM
D2L Brightspace
All UNB Campuses

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or (506) 453-5199.

On Sunday, May 11, from 2 a.m. to 8 a.m. Desire2Learn will be unavailable for scheduled maintenance.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED: IT Service Interruption in McLaggan Hall on Wednesday, May 7 beginning at 6 a.m.
Scheduled Outage
Resolved
May 07, 2014 06:00 AM - May 07, 2014 07:00 AM
Network,Wireless,VoIP
Fredericton

This outage is now complete and network services have been restored to McLaggan Hall. 

If y ou have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

On Wednesday, May 7 from 6:00 a.m. to 7:00 a.m. (1 hour), ITS will be performing maintenance on UNB’s network equipment in McLaggan Hall.

As a result, all IT Services will be unavailable in this location during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED: IT Service Interruption on Wednesday, May 7 beginning at 6 a.m.
Scheduled Outage
Resolved
May 07, 2014 06:00 AM - May 07, 2014 07:00 AM
myUNB Portal,Email,D2L Brightspace,e-Services,Other
All UNB Campuses

This outage is complete and all services have been restored. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. 

On Wednesday, May 7, from 6:00 a.m. – 7:00 a.m. (1 hour) several UNB IT services will be unavailable to allow ITS to perform network maintenance. Faculty, staff and students will be unable to access the following services during this time:

  • UNB services that require log in, including:
    • myUNB Portal
    • All UNB email
    • eServices
    • Desire2Learn
    • FootPrints
    •  CMS
  • Virtual Private Network (VPN)
  •  Licensed software, including:
    • Maple 8 to 16
    • Abaqus
    •  Cadence
    • ModelSim
    • Matlab
    • Synopsys
    • Xilinx
    • Agilent ADS
    • UGS NX7.5
    • Matlab Research

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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ITS-Hosted Servers Unavailable on Wednesday, April 30 from 6 - 7 a.m.
Scheduled Outage
Resolved
Apr 30, 2014 06:00 AM - Apr 30, 2014 07:25 AM
Other
Fredericton

The scheduled maintenance has been completed successfully, and all affected services are running normally. If you are encountering any issues accessing services, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199.

On Wednesday, April 30, from 6:00 a.m. – 7:00 a.m. (1 hour) some ITS-hosted servers will be unavailable while ITS performs network maintenance. This outage will affect the following services:

  • Security PPM2000
  • CampusCall Server
  • Forestry – Storage Box
  • Forestry – License Server
  • Kinesiology – Storage Box
  • Math – Departmental File Share

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

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eServices Portal unavailable
Unscheduled Outage
Resolved
Apr 30, 2014 12:00 AM - Apr 30, 2014 07:35 AM
e-Services
All UNB Campuses

The eServices portal was experiencing some issues last night that prevented people from being able to log in. The issue was resolved this morning, and access to eServices was restored.


If you are still unable to access the eServices portal, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199.

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Authenticated Services Unavailable
Unscheduled Outage
Resolved
Apr 29, 2014 02:00 PM - Apr 29, 2014 02:25 PM
myUNB Portal,Email,e-Services,Web
All UNB Campuses

Access to authenticated services has been restored. If you are still unable to log into a secure service, please contact the ITS Help Desk for assistance: helpdesk@unb.ca 453-5199.

We are currently experiencing an issue with access to authenticated services. ITS is aware of the issue, and working diligently to resolve this in a timely manner.

Services affected include:

  • myUNB Portal
  • eServices
  • access to email from off campus
  • VPN

If you have any questions or concerns about this, please contact the ITS Help Desk: 453-5199.

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Online Phonebook not returning results
Unscheduled Outage
Resolved
Apr 25, 2014 10:42 AM - Apr 25, 2014 11:27 AM
Web
All UNB Campuses

The issue with the UNB Online Phonebook has now been resolved, and searches are working properly.


If you are still experiencing issues with the UNB Online Phonebook, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199.

There is currently an issue with the UNB Online Phonebook not returning results for searches. ITS is aware of the issue, and is investigating the cause.


If you have any questions or concerns about this outage, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca .

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Some students unable to access email
Unscheduled Outage
Resolved
Apr 23, 2014 11:00 AM - Apr 23, 2014 01:15 PM
Email
All UNB Campuses

The issue accessing the Microsoft email system has been resolved. All affected individuals should now be able to open their email as usual.

If you are still not able to access your email, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca .

Some students are currently getting a blank white page when attempting to open their UNB email. ITS is investigating this issue.


If you have any questions or concerns about this, please contact the ITS Help Desk: 453-5199

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RESOLVED -Network Connectivity issues impacting Toole Hall.
Unscheduled Outage
Resolved
Apr 16, 2014 02:00 PM - Apr 16, 2014 03:00 PM
Wireless,Network
Fredericton

There were ongoing network connectivity issues impacting Toole Hall this afternoon.  These issues have been resolved.  

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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RESOLVED: Desire2Learn (D2L) Interruption on Sunday, April 13 for 6 hours
Scheduled Outage
Resolved
Apr 13, 2014 02:00 AM - Apr 13, 2014 08:00 AM
D2L Brightspace
All UNB Campuses

RESOLVED: This outage is over.
On Sunday, April 13 from 2 a.m. – 8 a.m. (6 hours), Desire2Learn (D2L) will be unavailable for all students, faculty and staff due to scheduled maintenance.

If you have any questions, please contact UNB’s Centre for Enhanced Teaching and Learning (CETL) at 453-4744 or CETL@unb.ca.

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RESOLVED - Maintenance on UNBF VoIP Telephone System on Wednesday, April 9 - No Outage Expected
Scheduled Outage
Resolved
Apr 09, 2014 06:00 AM - Apr 09, 2014 07:00 AM
Other
Fredericton

The maintenance was completed successfully. 

If you have questions or concerns please  contact the ITS help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, April 9, from 6:00 a.m. – 7:00 a.m. (1 hour) ITS will be performing maintenance on UNB Fredericton’s VoIP telephone system. This is necessary to allow new phone models to be tested on the VoIP system.

No interruption in VoIP services are expected during this time.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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UNB Services Requiring Log In Unavailable on Sunday, April 6 beginning at 6 a.m.
Scheduled Outage
Resolved
Apr 06, 2014 06:00 AM - Apr 06, 2014 07:05 AM
myUNB Portal,Email,D2L Brightspace,e-Services,Other
All UNB Campuses

The maintenance has been completed, and services have been restored. If you are still not able to access any services, please contact the ITS Help Desk: 453-5199.

On Sunday, April 6, from 6:00 a.m. – 7:00 a.m. (1 hour) UNB's Secure log in system
will be unavailable to allow ITS to perform maintenance. During this time, faculty,
staff and students will be unable to access any UNB services that require log in,
including:

  • myUNB Portal
  • All UNB email
  • eServices
  • FootPrints
  • Astra Schedule
  • CMS
  • Desire2Learn

If you are logged in to any services prior to the outage, you will automatically be
logged out and will be unable to log back in again until the outage is complete.

If you have any questions, please contact the ITS Help Desk at 453-5199 or
helpdesk@unb.ca .

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RESOLVED: Faculty/Staff Printing Unavailable
Unscheduled Outage
Resolved
Mar 25, 2014 10:15 AM - Mar 25, 2014 10:25 AM
Printing
All UNB Campuses

Faculty/Staff printing was briefly unavailable this morning, from around 10:15 A.M. to 10:25 A.M. The issue is resolved and printing is now available. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

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RESOLVED - Accessing Secure Library Services
Unscheduled Outage
Resolved
Mar 25, 2014 08:00 AM - Mar 25, 2014 12:45 PM
Library
Fredericton

UNB Students, Faculty, and Staff should now be able to access all library secure services. 

If you have questions or concerns please  contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Some people maybe experiencing issues logging into UNB secure Library Services.  We are currently investigating this issue and hope to have it resolved shortly.  

If you have questions or concerns please  contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.
 

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RESOLVED - Faculty & Staff Printing
Unscheduled Outage
Resolved
Mar 19, 2014 09:05 AM - Mar 19, 2014 09:39 AM
Printing
All UNB Campuses

All Faculty and Staff print services should now be restored. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

Some faculty and staff are currently unable to print .  We are looking into the issue and expect to have it resolved soon.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

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Desire2Learn (D2L) Maintenance on Saturday, March 15 beginning at 3 a.m.
Scheduled Outage
Resolved
Mar 15, 2014 03:00 AM - Mar 15, 2014 05:00 AM
D2L Brightspace
All UNB Campuses

On Saturday, March 15 from 3 a.m. – 5 a.m. (2 hours), there will be maintenance performed on UNB’s Desire2Learn (D2L) System. No downtime of D2L is expected, however faculty, staff and students may experience intermittent, short degradations in service during this time.

If you have any questions, please contact UNB’s Centre for Enhanced Teaching and Learning (CETL) at 453-4744 or CETL@unb.ca.

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RESOLVED - Desire2Learn
Unscheduled Outage
Resolved
Mar 13, 2014 07:34 PM - Mar 14, 2014 02:41 AM
D2L Brightspace
All UNB Campuses

Desire2Learn (D2L) is currently experiencing problems with some services. Desire2Learn is investigating this issue and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199.

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RESOLVED - Some Students Unable to Access Email
Unscheduled Outage
Resolved
Mar 11, 2014 06:06 PM - Mar 11, 2014 06:06 PM
Email
All UNB Campuses

Some students are currently unable to access their UNB email through their myUNB Portal. ITS is currently investigating the issue.

If you have any questions or concerns please contact the ITS help Desk at: helpdesk@unb.ca or 453-5199

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RESOLVED - Network Outage affecting McLeod House
Unscheduled Outage
Resolved
Mar 10, 2014 08:30 AM - Mar 10, 2014 09:09 AM
Network,Wireless
Fredericton

All network connectivity should now be restored to McLeod House.
 
If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

There is currently no network connectivity in McLeod House.  We are investigating the issue.
 
If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

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RESOLVED - Desire2Learn (D2L) Interruption on Sunday, March 9 for 6 hours
Scheduled Outage
Resolved
Mar 09, 2014 02:00 AM - Mar 09, 2014 08:00 AM
D2L Brightspace
All UNB Campuses

On Sunday, March 9 from 2 a.m. – 8 a.m. (6 hours), Desire2Learn (D2L) will be unavailable for all students, faculty and staff due to scheduled maintenance.

If you have any questions, please contact UNB’s Centre for Enhanced Teaching and Learning (CETL) at 453-4744 or CETL@unb.ca .

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RESOLVED - UNB Services Requiring Log In Unavailable on Wednesday, March 5 beginning at 6 a.m.
Scheduled Outage
Resolved
Mar 05, 2014 06:00 AM - Mar 05, 2014 08:00 AM
Other
All UNB Campuses

The maintenance on UNB’s Secure log in system was completed successfully. 

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, March 5, from 6:00 a.m. – 6:30 a.m. (30 minutes) UNB’s Secure log in system will be unavailable to allow ITS to perform maintenance. During this time, faculty, staff and students will be unable to access any UNB services that require log in, including:

  • myUNB Portal
  • All UNB email
  • eServices
  • FootPrints
  • Astra Schedule
  • CMS
  • Desire2Learn

If you are logged in to any services prior to the outage, you will automatically be logged out and will be unable to log back in again until the outage is complete.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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FootPrints Unavailable on Sunday, March 2 beginning at 6 a.m.
Scheduled Outage
Resolved
Mar 02, 2014 06:00 AM - Mar 02, 2014 08:10 AM
Other
All UNB Campuses

FootPrints maintenance has been completed and is operational again.

It may take an additional 4 to 5 hours before full text searches within FootPrints are available; however, you will be able to search via ticket number during this time.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

On Sunday, March 2 from 6 a.m. to 9 a.m. (3 hours), FootPrints will be unavailable while ITS performs maintenance.

Following the outage, it may take an additional 4 to 5 hours before full text searches within FootPrints are available; however, you will be able to search via ticket number during this time.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

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Saint John Wireless Issues
Unscheduled Outage
Resolved
Mar 01, 2014 08:00 AM - Mar 01, 2014 06:30 PM
Wireless
Saint John

Wireless is once again available at our Saint John campus.

There are currently issues connecting to wireless at our Saint John campus.

ITS is aware of the issue and is actively seeking a solution.

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RESOLVED - Sporadic Issues with Faculty / Staff Printing
Unscheduled Outage
Resolved
Feb 19, 2014 08:15 AM - Feb 19, 2014 09:00 AM
Printing
All UNB Campuses

All Faculty / Staff printing has been restored. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

We are currently experiencing sporadic issues with Faculty / Staff printing. ITS is looking into the issue and expect to have it resolved soon.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

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Email delays within eServices
Unscheduled Outage
Resolved
Feb 19, 2014 01:30 AM - Feb 20, 2014 09:15 AM
e-Services
All UNB Campuses

This issue has been resolved. On Wednesday, February 19 email sent using applications within eService were delayed until 9:15 a.m. this morning.

Some examples include:

  • Classmail
  • Online Admissions
  • Leave requests (LeaveOnline@UNB)

No emails were lost during this interruption. All emails were queued and delivered when services were restored at 9:15 a.m. this morning.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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Fredericton ITS Help Desk closed until Noon
Unscheduled Outage
Resolved
Feb 16, 2014 08:00 AM - Feb 16, 2014 12:00 PM
Other
Fredericton

Fredericton ITS Help Desk now open.  Please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

The Fredericton ITS Help Desk will be closed until noon today, Feb. 16 due to inclement weather.

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RESOLVED - Issues Accessing UNB wireless netowrks
Unscheduled Outage
Resolved
Feb 12, 2014 02:25 PM - Feb 12, 2014 02:40 PM
Wireless
All UNB Campuses

Users were temporarily unable to connect to UNB's wireless networks.  This issue should now be resolved

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

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Some emails sent to @unbsj.ca addresses on Wed., Feb. 12 may not have been delivered
Unscheduled Outage
Resolved
Feb 12, 2014 07:30 AM - Feb 12, 2014 06:00 PM
Email
Saint John

Some emails sent to @unbsj.ca email addresses between 7:30 a.m. and 6 p.m. on Wednesday, Feb. 12 may not have been delivered. No bounce back or error messages were produced to inform senders or recipients the emails were unsuccessful.

Messages sent from @unbsj.ca addresses were successfully delivered (unless sent to another @unbsj.ca address); @unb.ca addresses were not affected.

If you have any questions, please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199.

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RESOLVED - Upgrade of UNB's VPN Client on February 12
Scheduled Outage
Resolved
Feb 12, 2014 06:00 AM - Feb 12, 2014 06:30 AM
Other
All UNB Campuses

The campus VPN client has been upgraded successfully. Users should be prompted to download the new VPN client the next time they connect.

If you have questions or concerns please contact the ITS help Desk at:  helpdesk@unb.ca or (506) 453-5199

On Wednesday, February 12 from 6:00 a.m. – 6:30 a.m. (30 minutes), ITS will be upgrading UNB’s Virtual Private Network (VPN) client. Faculty, staff and students will be unable to access the VPN during this time.

Following the upgrade, you will be required to download the new ‘Junos Pulse’ client to access UNB’s VPN. For more details, see the recent posting in myUNB News.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

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IT Service Interruption in Keirstead Hall on Wednesday, February 12 beginning at 6 a.m.
Scheduled Outage
Resolved
Feb 12, 2014 06:00 AM - Feb 12, 2014 07:00 AM
Network
Fredericton

The network maintenance in Keirstead Hall has been completed successfully.

If you have questions or concerns please contact the ITS help Desk at:  helpdesk@unb.ca or (506) 453-5199

On Wednesday, February 12 from 6 a.m. to 7 a.m. (1 hour), ITS will be performing maintenance on UNB’s network equipment in Keirstead Hall.

As a result, all IT Services will be unavailable in this location during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

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Network Outage
Unscheduled Outage
Resolved
Jan 31, 2014 04:00 PM - Jan 31, 2014 04:25 PM
Network
Fredericton

There was a network outage this afternoon from 4:00PM-4:25PM. Several buildings had no connectivity during that time. The outage has been resolved. 

If you have any questions or concerns please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199. 

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RESOLVED - Desire2Learn is currently unavailable.
Unscheduled Outage
Resolved
Jan 13, 2014 02:35 PM - Jan 13, 2014 02:52 PM
D2L Brightspace
All UNB Campuses

Users are now able to access D2L.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Users are currently unable to access their D2L course management service.  ITS is investigating this issue and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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Resolved: Accessing Personal Network drive (H:)
Unscheduled Outage
Resolved
Jan 06, 2014 02:15 PM - Jan 07, 2014 09:33 AM
File Sharing
All UNB Campuses

All users should now be able to access their network drive (H:).

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Some users maybe experiencing issues accessing their Personal Network drive (H:).  This issue is currently being investigated.

This issue has been resolved for Windows users,  Mac users will still be experiencing issues.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or (506) 453-5199

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RESOLVED: H: Drives unavailable on Sunday, January 5 beginning at 12 a.m.
Scheduled Outage
Resolved
Jan 05, 2014 12:00 AM - Jan 05, 2014 09:00 AM
Other
All UNB Campuses

On Sunday, January 5 from 12 a.m. – 9 a.m. (9 hours) ITS will be performing maintenance on UNB home directories (H: Drive). Faculty, staff and students will be unable to access their personal H:/ drive during this time.

Departmental (P:), Bulk (J:), Faculty/Student share (L:) and the Level-1 share drives will continue to be available during the outage.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED - D2L, Student Email, and myUNB Portal Unavailable
Unscheduled Outage
Resolved
Jan 03, 2014 11:20 AM - Jan 03, 2014 11:57 AM
myUNB Portal,Email,D2L Brightspace,Web
All UNB Campuses

Students now have access to the following UNB secure services:

- myUNB Portal

- Student email

- Desire2Learn

 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

We are experiencing an issue with one of our servers, and as a result the following services are currently unavailable: 

- myUNB Portal

- Student email

- Desire2Learn

We are investigating the issue.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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IT Service Interruption on December 22 beginning at 6 a.m.
Scheduled Outage
Resolved
Dec 22, 2013 06:00 AM - Dec 22, 2013 11:40 AM
myUNB Portal,Email,Library,e-Services,Datatel,Other
All UNB Campuses

The equipment upgrades have been completed successfully, and all affected services are back to proper functionality.


If you are still not able to access any online services, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199.

On Sunday, December 22 from 6:00 a.m. until 12:00 p.m. (6 hours), ITS will be performing equipment upgrades. As a result, the following services will be unavailable:

  • myUNB Portal
  • All UNB Email
  • Library Services requiring authentication (log in)
  • Datatel
  • WebAdvisor online course registration
  • WebTimeEntry
  • CMS
  • eServices
  • Footprints
  • The following UNBF VoIP telephone services:
    - Auto attendant services (including main UNB Switchboard)
    - Voicemail

Incoming and outgoing calls on the Fredericton campus will continue to work during the outage.

No email or voicemail messages will be lost during the outage. All email and voicemail messages will be put in a queue and delivered once services are restored.

If you have any questions, please contact the ITS Help Desk.

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RESOLVED: Desire2Learn (D2L) Interruption on Sunday, Dec. 8 for 6 hours
Scheduled Outage
Resolved
Dec 08, 2013 02:00 AM - Dec 08, 2013 08:00 AM
D2L Brightspace
All UNB Campuses

The scheduled outage is complete and Desire2Learn is once again available. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

On Sunday, December 8 from 2 a.m. – 8 a.m. (6 hours), Desire2Learn (D2L) will be unavailable for all students, faculty and staff due to scheduled maintenance.

If you have any questions, please contact the Centre for Enhanced Teaching and Learning (CETL) at 453-4744 or cetl@unb.ca .

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RESOLVED - Network Connectivity Issues
Unscheduled Outage
Resolved
Dec 05, 2013 02:35 PM - Dec 05, 2013 02:58 PM
Network
All UNB Campuses

The issues was identified and all network connectivity should now be restored. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

UNB is currently experiencing network connectivity issues across campus.  This is  also effecting UNBF VoIP phones.  ITS is currently investigating this issue.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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Astra Schedule Unavailable on Wednesday, December 4 beginning at 5 p.m.
Scheduled Outage
Resolved
Dec 04, 2013 05:00 PM - Dec 04, 2013 06:45 PM
Other
All UNB Campuses

Maintenance to UNB’s Astra Schedule System has been completed.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

 

On Wednesday, December 4 from 5 p.m. to 9 a.m. (4 hours), ITS will be upgrading UNB’s Astra Schedule System. Faculty, staff and students will be unable to access Astra Schedule during this time.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

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IT Service Interruption on Wednesday, December 4 for 30 minutes
Scheduled Outage
Resolved
Dec 04, 2013 06:30 AM - Dec 04, 2013 07:00 AM
Web
Fredericton

The network maintenance was completed successfully.

If you have questions or concerns, or are in need of further assistance, please contact the ITS Help Desk at 453 - 5199, or helpdesk@unb.ca.
 

On Wednesday, December 4 from 6:30 a.m. to 7:00 a.m. (30 minutes) UNB's commercial internet will be unavailable due to maintenance. As a result, access to the following services will be unavailable during this time:

From Off Campus

  • All UNB email
  • Access to Network drives
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn

From On Campus

  • Non-UNB web pages and services (ex: gmail, Facebook, etc.)
  • CANARIE & ECN services

Those located on campus will still be able to access UNB websites and network services during this time.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .



 

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RESOLVED - D2L
Unscheduled Outage
Resolved
Nov 28, 2013 04:12 PM - Nov 28, 2013 04:12 PM
D2L Brightspace
All UNB Campuses

This issue has been resolved.

D2L is currently unavailable.  ITS is investigating this issue and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199.

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RESOLVED - Faculty & Staff printing
Unscheduled Outage
Resolved
Nov 28, 2013 09:45 AM - Nov 28, 2013 09:55 AM
Printing
All UNB Campuses

Faculty & Staff printing was unavailable this morning between 9:45am and 9:55am.  

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

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RESOLVED - Faculty & Staff printing
Unscheduled Outage
Resolved
Nov 19, 2013 02:00 PM - Nov 19, 2013 04:45 PM
Printing
All UNB Campuses

Faculty and Staff printing has been restored.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or (506) 453-5199.

Some Faculty & Staff are currently unable to print.  ITS Is investigating this issue and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

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RESOLVED - Student Union Building - Network unavailable
Unscheduled Outage
Resolved
Nov 14, 2013 02:05 PM - Nov 14, 2013 02:23 PM
Network,Wireless
Fredericton

All network connectivity should now be restored at the Student Union Building.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

Network connectivity, including wireless internet, is currently unavailable in Student Union Building . We are looking into this issue.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

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IT Service Interruption on Sunday, November 10 beginning at 7 a.m.
Scheduled Outage
Resolved
Nov 10, 2013 07:00 AM - Nov 10, 2013 07:49 AM
Other
Fredericton

The scheduled maintenance has been completed successfully, and all the affected services have been restored. If you are still experiencing issues with any of the UNB services, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199.

On Sunday, November 10 from 7:00 a.m. to 7:30 a.m. (30 minutes), ITS will be performing maintenance on UNB’s network equipment.

As a result, several IT Services will be unavailable during this time, including:

  • All UNB email
  • myUNB Portal
  • Astra Calendaring
  • Virtual Private Network (VPN)
  • All UNB Webpages
  • UCard Online
  • UNB Mobile App
  • Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

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IT Service Interruption on Sunday, November 3 beginning at 7 a.m.
Scheduled Outage
Resolved
Nov 03, 2013 07:00 AM - Nov 03, 2013 08:00 AM
Network
All UNB Campuses

This outage has been completed. 

if you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. 

On Sunday, November 3 from 7 a.m. to 8 a.m. (1 hour), ITS will be performing maintenance on UNB’s network equipment for both the Fredericton and Saint John campuses.

As a result, all IT Services will be unavailable on both campuses during the outage, including:

  • All UNB email
  • UNB Fredericton VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

 

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RESOLVED - All network services currently unavailable in the Alumni Memorial Building
Unscheduled Outage
Resolved
Oct 29, 2013 09:38 AM - Oct 29, 2013 10:05 AM
Network
Fredericton

All network services (wired and wireless) has been restored in the Alumni Memorial Building.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

All network services (wired and wireless) are currently unavailable in the Alumni Memorial Building.

This outage is only affecting this one building on campus. If possible, please find an alternate location to work from.

Faculty, staff and students in this location are unable to access:

  • All online services
  • VoIP telephone services
  • Network printing
  • Shared departmental drives and H drives


ITS is currently unable to access the wiring closet to determine the issue as it is cordoned off due to asbestos; however, we are working with Facilities Management to have someone enter the area to look for the cause of the issue. Facilities Management is expediting the cleanup process so ITS can do a full inspection of the network equipment as soon as possible. Details will be posted as they become available.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .



 

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RESOLVED - unable to access myUNB Portal
Unscheduled Outage
Resolved
Oct 23, 2013 10:50 AM - Oct 23, 2013 11:05 AM
myUNB Portal
All UNB Campuses

posted by stevem

Users were unable to access their myUNB Portal from between 10:55am and 11:05am today.  This issue should now be resolved.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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UNB WordPress Blogs unavailable on October 23 for 1 hour beginning at 6 a.m.
Scheduled Outage
Resolved
Oct 23, 2013 06:00 AM - Oct 23, 2013 07:00 AM
Other
All UNB Campuses

he maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca and (506) 453-4864 .

On Wednesday, October 23 from 6:00 a.m. to 7:00 a.m. (1 hour), UNB WordPress Blogs (blogs.unb.ca) will be unavailable to allow ITS to perform maintenance. Faculty, staff and students will be unable to access or edit any UNB blogs during this time.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

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Brief Wireless Network Interruption on Wednesday, October 16 beginning at 6:30 a.m.
Scheduled Outage
Resolved
Oct 16, 2013 06:30 AM - Oct 16, 2013 06:45 AM
Wireless
Fredericton

The wireless network outage was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, October 16 from 6:30 a.m. – 6:45 a.m. (15 minutes), ITS will be performing maintenance on UNB’s wireless network. As a result, faculty, staff and students located on campus may experience a 30 to 60 second interruption to wireless service during this time.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

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IT Service Interruption on Wednesday, October 16 beginning at 6 a.m.
Scheduled Outage
Resolved
Oct 16, 2013 06:00 AM - Oct 16, 2013 07:00 AM
Network
Fredericton

The network outage was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, October 16 from 6 a.m. to 7 a.m. (1 hour), there will be a Network outage in R.N. Scott Hall (Biomedical Engineering) to allow ITS to perform maintenance.

As a result, all IT Services will be unavailable in this location during the outage, including:

  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

 
 

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Resolved - Printing and UCard Services unavailable early Sunday morning
Scheduled Outage
Resolved
Oct 06, 2013 06:00 AM - Oct 06, 2013 10:30 AM
Printing,Other
All UNB Campuses

On Sunday, October 6 from 6:00 a.m. until 10:30 a.m., ITS will be upgrading the UCard transaction system.

The following UCard services will be unavailable during this time (organized by campus):

Fredericton:

  • Printing
  • Access to UCard Online
  • UCard Gift deposits
  • UCard purchases at:
    • All Sodexo locations
    • UNB Convenience Store

Dining halls in Fredericton will remain open during the outage; you will be required to present your UCard for entrance as usual. Cash, credit and debit will continue to be accepted at all food service locations.

Saint John:

  • Printing
  • Access to UCard Online
  • UCard Gift deposits
  • UCard PHIL Station deposits

Dining halls in Saint John will not be impacted by this outage.

If you have any questions, please contact the UNB Card Office at 453-5148 or ucard@unb.ca .

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RESOLVED - Faculty and Staff email
Unscheduled Outage
Resolved
Oct 03, 2013 02:00 PM - Oct 03, 2013 02:20 PM
Email
All UNB Campuses

UNB Faculty and Staff may have experienced issues accessing their UNB email. between 2:00pm and 2:20pm today.    This issue has been resolved.  

IF you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

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UNB Account Activation Service unavailable on Wednesday, Oct. 2 beginning at 6 a.m.
Scheduled Outage
Resolved
Oct 02, 2013 06:00 AM - Oct 02, 2013 07:00 AM
Other
All UNB Campuses

the maintenance on the Account Activation Service was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

On Wednesday, October 2, from 6 a.m. to 7 a.m. (1 hour), UNB’s online account activation service will be unavailable to allow ITS to perform maintenance. During the outage, faculty, staff and students will be unable to:

  • Change or reset your UNB password
  • Claim a new UNB account
  • Set or change your UNB email name
  • Set or change your primary UNB email address

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

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Desire2Learn currently unavailable
Unscheduled Outage
Resolved
Oct 01, 2013 06:25 PM - Oct 01, 2013 07:00 PM
D2L Brightspace
All UNB Campuses

The ability to access Desire2Learn has been restored. If you continue to experience any issues with Desire2Learn please contact the ITS Help Desk at 506-453-5199 or via email at helpdesk@unb.ca

Currently access to Desire2Learn is unavailable. We are investigating this issue. If you have any questions or concerns please contact the ITS Help Desk at 506-453-5199 or via email at helpdesk@unb.ca

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Logging into UNB Libraries unavailable
Unscheduled Outage
Resolved
Oct 01, 2013 05:30 PM - Oct 01, 2013 07:00 PM
Library
All UNB Campuses

The ability to log into the UNB LIbrary e-resources and library systems has been restored. If you continue to experience any issues with this system, please contact the ITS Help Desk at 506-453-5199 or via email at helpdesk@unb.ca

The ability to log into the UNB Library e-resouces and website is currently unavailable. We are investing this issue. If you have any questions or concerns please contact the ITS Help Desk at 506-453-5199 or via email at helpdesk@unb.ca

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Issues accessing UNB Portal
Unscheduled Outage
Resolved
Oct 01, 2013 05:00 PM - Oct 01, 2013 06:16 PM
myUNB Portal
All UNB Campuses

Access to the myUNB Portal has been restored. If you continue to experience any issue with the myUNB portal please contact us at 506-453-5199 or via email at helpdesk@unb.ca

Currently the UNB Portal in not accessible. We are currently investigating this issue. If you have any questions or concerns please contact us via email at helpdesk@unb.ca or by phone at 506-453-5199

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RESOLVED - Issues Accessing Wireless@UNB
Unscheduled Outage
Resolved
Sep 30, 2013 01:30 PM - Sep 30, 2013 03:06 PM
Wireless
Fredericton

Users are now able to access UNB wireless network from on campus.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.a or 453-5199

We are currently experiencing an issue where some users are unable to connect to Wireless@UNB. We are looking into the issue.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - Issues Accessing Wireless@UNB
Unscheduled Outage
Resolved
Sep 30, 2013 07:01 AM - Sep 30, 2013 08:36 AM
Wireless
Fredericton

Users are now able to access UNB's wireless networks across Campus. 


If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

We are currently experiencing an issue where some users are unable to connect to Wireless@UNB. We are looking into the issue.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

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RESOLVED - Brief Wireless Network Interruption on Sunday, September 29 beginning at 8:15 a.m.
Scheduled Outage
Resolved
Sep 29, 2013 08:15 AM - Sep 29, 2013 08:30 AM
Wireless
Fredericton

On Sunday, September 29 from 8:15 a.m. – 8:30 a.m. (15 minutes), UNB’s wireless network will be unavailable to allow ITS to perform maintenance. Faculty, staff and students located on campus will be unable to access any wireless network services during this time.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

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RESOLVED: IT Service Interruption on Wednesday, September 25 beginning at 6 a.m.
Scheduled Outage
Resolved
Sep 25, 2013 06:00 AM - Sep 25, 2013 07:00 AM
Network
Fredericton

The scheduled maintenance in the Alumni Memorial building is complete. All services have been restored. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. 

On Wednesday, September 25 from 6 a.m. to 7 a.m. (1 hour), there will be a Network outage in the Alumni Memorial Building to allow ITS to perform maintenance.
 
As a result, all IT Services will be unavailable in this location during the outage, including:

-          All UNB email
-          VoIP telephone services
-          Access to Network printing and drives
-          Datatel
-          eServices
-          Footprints
-          All UNB Webpages
-          CMS
-          Desire2Learn

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

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Web-based Authentication Services
Unscheduled Outage
Resolved
Sep 24, 2013 04:05 PM - Sep 24, 2013 04:15 PM
Network
All UNB Campuses

Users may have experienced intermittent authentication issues when connecting to web-based services such as the myUNB portal.  This was an issue between 4:05 and 4:15pm today and is now resolved.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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RESOLVED - Intermittent Network Connectivity Issues
Unscheduled Outage
Resolved
Sep 24, 2013 09:30 AM - Sep 24, 2013 09:55 AM
Network
Fredericton

All network connectivity across campus should now be restored. 

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Users in the UNB Fredericton campus may be experiencing intermittent network connectivity issues.  This is currently being looked into and should be resolved shortly.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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UCard Online Issue
Unscheduled Outage
Resolved
Sep 18, 2013 11:30 AM - Sep 26, 2013 02:48 PM
Other
All UNB Campuses

UCard Online issues are now resolved.

You are now be able to access UCard Online and add money to your UCard Cash account or make Gift Deposits. We apologize for any inconvenience this outage may have caused.

 

_

Further improvements have been made by our vendor to the UCard Online environment that have the increased stability of our service. Users should experience normal response times except for brief periods (10 – 20 seconds) of slowness approximately every two hours.
 
We will continue work with our vendor to resolve the issue and monitor the progress of these improvements. Updates will be provided as information becomes available.
-

Access to UCard Online continues to be intermittent while our vendor works to resolve the issue. If you need to add money to your UCard Cash account please visit or call the UNB Card Office at 453-5148 between 8 a.m. and 4 p.m. (closed for lunch from 1 p.m. – 2 p.m.).

 

Updates will be communicated as they become available.

 

If you have any questions please email ucard@unb.ca .

 

Users may experience issues when trying to access UCard Online. We have informed our Vendor there are continuing issues with their system and are  working with them to resolve the problem. This issue is not localized to UNB but impacts all of their customers globally.  We will provide updates as they become available.

 

If you have any questions, please email ucard@unb.ca or visit www.unb.ca/ucard .

 

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RESOLVED - UNB Moncton no Network Connectivity
Unscheduled Outage
Resolved
Sep 18, 2013 08:50 AM - Sep 18, 2013 09:05 AM
Network
All UNB Campuses

All network connectivity should be restored on the Moncton UNB campus. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

UNB Moncton is currently experiencing network connectivity issues..  ITS is investigating this issue.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.
 

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RESOLVED - UCard Online currently unavailable
Unscheduled Outage
Resolved
Sep 17, 2013 04:15 PM - Sep 17, 2013 10:30 PM
myUNB Portal,Other
All UNB Campuses

The UNB UCard services is now available.

It you have questions or concerns please contact the ITS Desk at:  helpdesk@unb.ca or 453-5199.

Users may be experiencing issues when trying to access UCard Online. We are currently working with our vendor to resolve the issue and will provide updates as they become available.

As a result, the UCard Online link in the myUNB Portal is currently unavailable and it is currently not possible to add money to the UCard Cash balance.

If you have any questions, please email ucard@unb.ca or visit www.unb.ca/ucard .

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RESOLVED - UCard Online Deposits currently unavailable
Unscheduled Outage
Resolved
Sep 16, 2013 06:20 PM - Sep 16, 2013 07:00 PM
Printing
All UNB Campuses

UCard online deposits was temporarily unavailable between 6:00pm and 7pm. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-519.

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RESOLVED: Datatel Unavailable
Unscheduled Outage
Resolved
Sep 15, 2013 08:00 AM - Sep 15, 2013 10:22 AM
Datatel
All UNB Campuses

This outage is resolved and Datatel is now available.

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Datatel is currently unavailable while year and processes are being run. We expect Datatel to be available again later on this morning.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - Network Connectivity Issues in New Residence Building
Unscheduled Outage
Resolved
Sep 13, 2013 08:00 AM - Sep 13, 2013 11:45 AM
Network
Fredericton

All network connectivity should now be restored to New Res.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

We are currently experiencing network connectivity issues in the New Residence Building.  ITS is investigating this issue.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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RESOLVED - myUNB Portal responding slow
Unscheduled Outage
Resolved
Sep 09, 2013 09:30 AM - Sep 09, 2013 10:05 AM
myUNB Portal
All UNB Campuses

Users should now be able to access their myUNB Portal. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Currently users may  be experiencing slow response times when accessing their myUNB Portal.  ITS is investigating this issue.

If you have questions or concerns please  contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

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RESOLVED: Some Users are Experiencing Issues Logging into D2L
Unscheduled Outage
Resolved
Sep 07, 2013 08:19 PM - Sep 08, 2013 03:00 PM
D2L Brightspace
All UNB Campuses

Desire2Learn is once again available. If you still have trouble logging in try clearing your browser's cache. For instructions on how to do this please see: http://www.wikihow.com/Clear-Your-Browser's-Cache. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Some users are currently experiencing issues logging into Desire2Learn. Our D2L team is looking into this issue. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. 

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RESOLVED: Email Upgrade Affecting Students, Alumni, and Retirees
Scheduled Outage
Resolved
Sep 07, 2013 08:00 AM - Sep 09, 2013 10:00 PM
Email
All UNB Campuses

All email accounts have been upgraded. You can find setup instructions for how to configure your device or email client online at http://www.unb.ca/its/students/index.php and choosing Setup Phone/Tablet or Setup Laptop/Desktop. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. 

 

An email upgrade by Microsoft scheduled for this Saturday, September 7, that was advertised to be completely invisible to end users is in fact anything but invisible. Our requests and escalations to Microsoft to delay the upgrade have all been denied. All Office 365 users which includes all undergraduate and graduate students, alumni and retirees will be required to update their device (laptop, phone, etc) settings with the following information once the upgrade has been completed.

Exchange ActiveSync connections:

- The server pod51009.outlook.com needs to be changed to outlook.office365.com

IMAP connections:
- Need to change pod51009.outlook.com to outlook.office365.com for incoming server
- Need to change pod51009.outlook.com to smtp.office365.com for outgoing SMTP server

Those solely using the web client through the myUNB Portal will be unaffected by this change.

Additional detailed instructions can be found on tidBiTS, ITS' blog: http://blogs.unb.ca/tidbits/

If you have any further questions, please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199.

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RESOLVED - No Network Connectivity on the Bathurst Campus
Unscheduled Outage
Resolved
Sep 04, 2013 08:00 AM - Sep 04, 2013 10:14 AM
Network
Fredericton

All network  connectivity has been restored on the Bathurst Campus.

If you have questions or concerns please contact the ITS hlelpdesk@unb.ca or 453-5199.

Users on the Bathurst Campus are currently experiencing intermittent network connectivity issues.  This is currently being looked into and should be resolved shortly.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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RESOLVED - IT Service Interruption on Wednesday, September 4 beginning at 6 a.m.
Scheduled Outage
Resolved
Sep 04, 2013 06:00 AM - Sep 04, 2013 07:00 AM
Network
Fredericton

The network maintenance was completed successfully.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, September 4 from 6 a.m. to 7 a.m. (1 hour), there will be a Network outage in Memorial Hall to allow ITS to perform maintenance.
 
As a result, all IT Services will be unavailable in these locations during the outage, including:

-          All UNB email
-          VoIP telephone services
-          Access to Network printing and drives
-          Datatel
-          eServices
-          Footprints
-          All UNB Webpages
-          CMS
-          Desire2Learn

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

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RESOLVED - UNB Mobile App and older Android Devices
Unscheduled Outage
Resolved
Sep 02, 2013 08:00 AM - Sep 06, 2013 02:23 PM
Other
All UNB Campuses

Users should now be able to access the UNB App from all Android devices.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Users of Android-based smartphones running Android OS 2.3.x or 3.x are currently unable to sign in to the UNB mobile app to access their course schedules and the secure UNB phonebook. ITS is aware of the issue and investigating. Android OS 4.x is not affected by this issue.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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Student Printing is Currently Unavailable
Unscheduled Outage
Resolved
Aug 28, 2013 03:37 PM - Aug 28, 2013 06:49 PM
Printing
All UNB Campuses

Student print services should now be restored.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Student printing is currently unavailable.  ITS is investigating this and hope to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199  

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RESOLVED - Emergency IT Service Interruption in the LB Gym Today beginning at Noon
Scheduled Outage
Resolved
Aug 28, 2013 12:00 PM - Aug 28, 2013 01:00 PM
Network
Fredericton

All network connectivity should now be restored to the LB gym.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Today (August 28) from 12:00 p.m. – 1:00 p.m. (1 hour), there will be an emergency Network outage in the LB Gym to allow ITS to replace failed network equipment.
 
As a result, all IT Services will be unavailable in this location during the outage, including:

-          All UNB email
-          All VoIP telephone services
-          Access to Network printing and drives
-          Datatel
-          eServices
-          Footprints
-          All UNB Webpages
-          CMS
-          Desire2Learn

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

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Unable to Buy Print Credits Today
Scheduled Outage
Resolved
Aug 28, 2013 10:10 AM - Aug 28, 2013 03:00 PM
Printing
All UNB Campuses

Students may now purchase print credits by using using UCard Online which can be accessed through your myUNB Portal or in person at the UNB Card Office in the SUB (Fredericton) or in Saint John at the UCard PHIL Station in the Hans W. Klohn Commons (coming mid-September).
 
For more details on purchasing print credits visit: http://www.unb.ca/its/about-its/projects/labupgrade/printing.html

Purchasing print credits is unavailable today as ITS moves it from eServices to your UCard.
 
Once the switch has been completed you will need to purchase your print credits using UCard Online accessed through your myUNB Portal or in person at the UNB Card Office in the SUB (Fredericton) or in Saint John at the UCard PHIL Station in the Hans W. Klohn Commons (coming mid-September).
 
For more details on purchasing print credits visit: http://www.unb.ca/its/about-its/projects/labupgrade/printing.html
 

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RESOLVED - IT Service Interruption on Wednesday, August 28 beginning at 6:00 a.m.
Scheduled Outage
Resolved
Aug 28, 2013 06:00 AM - Aug 28, 2013 07:00 AM
Network
Fredericton

The network maintenance was completed successfully.

If you have questions or concerns please contact the ITS help desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, August 28 from 6:00 a.m. to 7:00 a.m. (1  hours), there will be a Network outage in the following locations to allow ITS to perform maintenance:
 
-          IUC Physics
-          IUC Concourse
-          
As a result, all IT Services will be unavailable in these locations during the outage, including:

-          All UNB email
-          All VoIP telephone services
-          Access to Network printing and drives
-          Datatel
-          eServices
-          Footprints
-          All UNB Webpages
-          CMS
-          Desire2Learn

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 
 

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RESOLVED - Issues with UNB wireless
Unscheduled Outage
Resolved
Aug 21, 2013 08:00 AM - Aug 21, 2013 10:00 PM
Network
All UNB Campuses

The issues connecting to UNB wireless networks should now be resolved. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Some users maybe experiencing issues connecting to the UNB wireless networks.  ITS is currently investigating this issue.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

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RESOLVED - IT Service Interruption on Wednesday, August 21 beginning at 6:30 a.m.
Scheduled Outage
Resolved
Aug 21, 2013 06:30 AM - Aug 21, 2013 07:30 AM
Network
Fredericton

The network maintenance was completed successfully. 

If you have any questions or concerns please  contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, August 21 from 6:30 a.m. to 7:30 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance:
 
-          IUC Concourse
-          IUC Physics

As a result, all IT Services will be intermittently unavailable in these locations during the outage, including:

-          All UNB email
-          Access to Network printing and drives
-          Datatel
-          eServices
-          Footprints
-          All UNB Webpages
-          CMS
-          Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

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RESOLVED - IT Service Interruption on Wednesday, August 21 beginning at 6 a.m.
Scheduled Outage
Resolved
Aug 21, 2013 06:00 AM - Aug 21, 2013 07:00 AM
Network
Fredericton

The network maintenance was completed successfully. 

If you have any questions or concerns please  contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, August 21 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance:
 
-          Head Hall
-          South Gym

As a result, all IT Services will be unavailable in these locations during the outage, including:

-          All UNB email
-          Access to Network printing and drives
-          Datatel
-          eServices
-          Footprints
-          All UNB Webpages
-          CMS
-          Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 
 

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RESOLVED - IT Service Interruption on Sunday, August 18 for 1 Hour
Scheduled Outage
Resolved
Aug 18, 2013 06:00 AM - Aug 18, 2013 07:00 AM
Datatel
All UNB Campuses

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Sunday, August 18 from 6 a.m. to 7 a.m. (1 hour), some IT services will be unavailable to allow ITS to perform maintenance. This outage will affect the following UNB services:
 
-          Datatel Colleague
-          eServices
-          Webadvisor online course registration
-          WebTimeEntry
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

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UNB Students, Retired Faculty and Staff unable to access email
Unscheduled Outage
Resolved
Aug 14, 2013 08:15 AM - Aug 14, 2013 04:05 PM
Email
All UNB Campuses

The issue preventing UNB Students and Retired Faculty and Staff from accessing their email has been resolved. If you are still unable to access your email, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca .

Currently UNB Students and Retired Faculty and Staff are unable to access their email both through the UNB Portal, and with an email client such as Microsoft Outlook.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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RESOLVED - IT Service Interruption on Wednesday, August 14 beginning at 6:30 a.m.
Scheduled Outage
Resolved
Aug 14, 2013 06:30 AM - Aug 14, 2013 07:30 AM
Network
Fredericton

The network outage was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, August 14 from 6:30 a.m. to 7:30 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance:
 
-          IUC Concourse
-          IUC Physics%u2028
As a result, all IT Services will be intermittently unavailable in these locations during the outage, including:%u2028
-          All UNB email
-          Access to Network printing and drives
-          Datatel
-          eServices
-          Footprints
-          All UNB Webpages
-          CMS
-          Desire2Learn
 
No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 
 

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Desire2Learn Planned Outage - August 13 & 14 for upgrade
Scheduled Outage
Resolved
Aug 13, 2013 08:00 AM - Aug 14, 2013 02:00 PM
D2L Brightspace
All UNB Campuses

The upgrade to the Desire2Learn system has been completed successfully, and content should now be accessible again.

On August 13th and 14th, Desire2Learn will be undergoing an important upgrade from Version 9.4 to Version 10.2.

This required upgrade will improve existing tools and add new features.  During this time the D2L system will be down & unavailable to both students and faculty.  We apologize for the inconvenience. 

If you have questions or concerns please contact the ITS help Desk at:  helpdesk@unb.ca or 453-5199.

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RESOLVED - Student Printing in Novell Labs Unavailable
Unscheduled Outage
Resolved
Aug 12, 2013 04:00 PM - Aug 13, 2013 09:46 AM
Printing
All UNB Campuses

Student printing in Novell labs has been restored. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Currently students are unable to print from labs that connect through Novell or use the iPrint client. Printing from labs that have been converted to Active Directory is not affected.

If you have any questions or concerns please feel free to contact the ITS Help Desk at (506) 453-5199 or via email at helpdesk@unb.ca

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RESOLVED - Desire2Learn Unavailable
Unscheduled Outage
Resolved
Aug 11, 2013 08:30 AM - Aug 12, 2013 02:29 PM
D2L Brightspace
All UNB Campuses

Users should now be able to access their D2L course management system.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

Desire2Learn is currently unavailable. The D2L support team has been notified of the issue. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - Access to Secure IT Services Unavailable for 10 minutes on August 11, 2013
Scheduled Outage
Resolved
Aug 11, 2013 06:00 AM - Aug 11, 2013 06:10 AM
Other
All UNB Campuses

Access to secure online IT services (those requiring you to log in) will be unavailable for 10 minutes starting at 6 a.m. on Sunday, August 11.
 
If you have any questions, please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199.

 

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Submissions to UNB's Events Calendar temporarily unavailable
Scheduled Outage
Resolved
Aug 09, 2013 08:00 AM - Aug 11, 2013 09:00 AM
Web
All UNB Campuses

The event calendar submission form is now available.

Starting Friday, August 9 at 8 a.m. until Sunday, August 11 at 9 a.m. submissions to UNB’s Events Calendar will be temporarily unavailable as ITS upgrades UNB’s webpages to a responsive web design.
 
During this outage the ability to view the events calendar may also be intermittent.
 
Once UNB’s event submission service is restored, you can enjoy additional features and a refreshed look.
 
For more information about UNB’s move to a responsive web design see the myUNB News posting at: https://blogs.unb.ca/myunbnews/2013/08/02/unbs-web-pages-get-responsive/ .
 
If you have any questions please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199.
 

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RESOLVED - Access to CMS for webpage edits unavailable Aug. 9 to 16
Scheduled Outage
Resolved
Aug 09, 2013 08:00 AM - Aug 16, 2013 08:00 AM
Web
All UNB Campuses

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

 

 

 

The website upgrade migration is taking longer than initially anticipated. The migrations will continue over the next few days, and access to CMS for all users will return by end of day Wednesday, August 21. 

If your website has been migrated already, and you need to make an emergency update to the website, please contact the ITS Help Desk. 

If you have any other questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

As part of UNB’s move to a responsive web design, which gives you a better experience viewing UNB’s web pages on whatever device you use – desktop, smartphone or tablet, access to the Content Management System (CMS) will be unavailable from August 9 – 16.
 
If your UNB website requires updates, please complete your changes prior to August 9 or after August 16.
 
If you have any questions please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199.
 
For more information about UNB’s move to a responsive web design see the myUNB News posting at: https://blogs.unb.ca/myunbnews/2013/08/02/unbs-web-pages-get-responsive/ .
 

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RESOLVED - UNB's Web Pages get Responsive
Scheduled Outage
Resolved
Aug 09, 2013 12:00 AM - Aug 16, 2013 11:55 PM
Web
All UNB Campuses

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Between August 9 and 16 all of UNB’s web pages will be getting a facelift as UNB moves its online pages to a responsive web design. This new architecture automatically adapts our website to whatever device you are using–desktops, smartphones or tablets–giving you the best web viewing experience.
 
Once completed, take a look at one of UNB’s websites on a desktop and you will see a complete version with all the content contained on that page, switch to a smartphone and you get a simplified web page that is fast without the bells and whistles–perfect for on the go viewing.
 
By August 11, the UNB Home Page (http://www.unb.ca) and Inside UNB (http://www.unb.ca/insideunb) will be the first to show off this new responsive design. The remaining UNB websites are scheduled to be completed by August 16. All web pages will continue to be available during the transitions.
 
If you have any questions, please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199.

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RESOLVED - UNB's Room Booking System Unavailable
Scheduled Outage
Resolved
Aug 01, 2013 01:00 PM - Aug 02, 2013 02:00 PM
Web
All UNB Campuses

UNB's enterprise room booking system, Astra Schedule, will be unavailable from Thursday, August 1 at 5 p.m. until Friday, August 2 at 9 a.m. as we import additional event and meeting data. At least one more data import and system outage will be scheduled at a later date.
 
If you have any questions, please contact the ITS Help Desk at (506) 453-5199 or helpdesk@unb.ca.
 
 

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UNB eNewsletters Currently Unavailable
Unscheduled Outage
Resolved
Jul 31, 2013 09:00 AM - Aug 02, 2013 11:35 AM
Email
All UNB Campuses

UNB’s old eDaily system could not be restored and was required to be decommissioned and replaced with the new myUNB news – available In your myUNB portal (http://my.unb.ca). For the official announcement from Communications and Marketing please visit:  https://blogs.unb.ca/myunbnews/2013/08/02/welcome-to-myunb-news/

UNB’s e-Publications system (UNBF and UNBSJ eDaily and Student eNews) is currently unavailable. ITS is investigating this issue.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

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Access to unb.ca/courses will be discontinued as of July 31, 2013
Scheduled Outage
Resolved
Jul 31, 2013 12:00 AM - Jul 31, 2013 12:05 AM
Web
All UNB Campuses

As of July 31, 2013, access to www.unb.ca/courses will no longer be available.
 
After July 31, any course websites previously stored on www.unb.ca/courses will be read-only and accessible from on-campus only by going to http://www.old.unb.ca/courses . Content will only be available in this way until the directory is fully decommissioned in December 2013 or until its hardware fails.
 
If you wish to continue to have your course website content publicly available, you have the following options:

Move your content into UNB’s Desire2Learn course management system
For more information on how to do this, contact the D2L team: http://www.unb.ca/learningresources/contactus.html

Move your content onto UNB’s new www2 web server
For information on how to request space on this server, visit http://www.unb.ca/its/faculty-staff/create-professional-webpages.html
 
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED - IT Service Interruption on Wednesday, July 24 beginning at 6:00 a.m.
Scheduled Outage
Resolved
Jul 24, 2013 06:00 AM - Jul 24, 2013 07:00 AM
Network
Fredericton

The network maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, July 24 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance:

 

-          Head Hall

-          Gillin Hall

-          Old Engineering

-          Wasson Computing Centre

-          Computer Science ITC

-          Annex C

-          Forestry/Geology

-          Old Arts

-          MacLaggan Hall

-          Muriel McQueen Fergusson Centre

-          Toole Hall

-          R.N. Scott Hall

-          Alumni Memorial Building

-          Memorial Hall

-          Hugh John Flemming Forestry Centre

-          IUC Physics

-          IUC Concourse

-          UNB Bookstore

-          McConnell Hall

-          Maggie Jean Chestnut House

-          Alden Nolan House

As a result, all IT Services will be unavailable in these locations during the outage, including:

-          All UNB email

-          All VoIP telephone services

-          UNB wireless

-          Access to Network printing and drives

-          Datatel

-          eServices

-          Footprints

-          All UNB Webpages

-          CMS

-          Desire2Learn

 

Additionally, the following services will not be available from on or off campus during the outage:

-          UNB’s Virtual Private Network (VPN)

-          linux.unb.ca

-          eServices

 

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

 

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED: IT Service Interruption on Sunday, July 21 for beginning at 6 a.m.
Scheduled Outage
Resolved
Jul 21, 2013 06:00 AM - Jul 21, 2013 09:00 AM
Other
Fredericton

The outage is complete and all services have been fully restored. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

On Sunday, July 21 from 6 a.m. - 9 a.m. (3 hours) ITS will be performing maintenance on one of UNB’s servers. As a result, the following IT Services will be unavailable:
 
-          eServices
-          UNB exam schedule
-          Course timetables
-          UNB Job Bank
-          Campus maps
-          CASA nursing app
-          UNB File Drop
-          All online forms
-          UNB Wikis
-          dotProject
-          Account activation services:
        o   Claiming a new UNB account
        o   Setting or changing your UNB email name
        o   Setting or changing your primary email address
-          All go.unb.ca redirects
-          myUNB Portal poll results
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

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RESOLVED - IT Service Interruption on Wednesday, July 17 beginning at 6:00 a.m.
Scheduled Outage
Resolved
Jul 17, 2013 06:00 AM - Jul 17, 2013 07:00 AM
Network
Fredericton

The network maintenance was completed successfully.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, July 17 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance:
 
-          Marshall d’Avray Hall
-          Singer Hall
-          Tilley Hall
-          Carleton Hall
-          Harriet Irving Library (HIL)
-          Facilities Management
-          Heating Plant
-          IUC Forestry
-          Bailey Hall
-          Ludlow Hall
-          LB Gym
-          Currie Center
-          Keirstead Hall
-          Wu Centre
-          Student Union Building (SUB)
-          Tibbits East
-          Aitken Centre
-          BMO Field House
-          Res Admin
-          South Gym
-          Neville Homestead
-          Incutech Building 1
-          Incutech Building 2
-          Campus House
-          UNBEA Building 10
-          Jones Student Services Centre
 
As a result, all IT Services will be unavailable in these locations during the outage, including:

-          All UNB email
-          All VoIP telephone services
-          UNB wireless
-          Access to Network printing and drives
-          Datatel
-          eServices
-          Footprints
-          All UNB Webpages
-          CMS
-          Desire2Learn
 
No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

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RESOLVED - IT Service Interruption on Wednesday, July 10 beginning at 6:30 a.m.
Scheduled Outage
Resolved
Jul 10, 2013 06:30 AM - Jul 10, 2013 07:30 AM
Network
Fredericton

Maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at;  helpdesk@unb.ca or 453-5199.

On Wednesday, July 10 from 6:30 a.m. to 7:30 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance:

 

-          Grad House

-          Tilley Hall computer labs

-          Singer Hall computer labs

As a result, all IT Services will be unavailable in these locations during the outage, including:
 

-          All UNB email

-          Access to Network printing and drives

-          Datatel

-          eServices

-          Footprints

-          All UNB Webpages

-          CMS

-          Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.

 

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED - IT Service Interruption in the Currie Centre on Wed. July 10 beginning at 6 a.m.
Scheduled Outage
Resolved
Jul 10, 2013 06:00 AM - Jul 10, 2013 06:30 AM
Network
Fredericton

The network maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, July 10 from 6:00 a.m. to 6:30 a.m. (30 minutes), there will be a Network outage in the Currie Centre to allow ITS to perform maintenance.
 
As a result, all IT Services will be unavailable in this location during the outage, including:

-          All UNB email
-          Access to Network printing and drives
-          Datatel
-          eServices
-          Footprints
-          All UNB Webpages
-          CMS
-          Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

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RESOLVED - IT Service Interruption on Tuesday, July 9 beginning at 6 a.m.
Scheduled Outage
Resolved
Jul 09, 2013 06:00 AM - Jul 09, 2013 07:00 AM
Network
Fredericton

The maintenance was completed successfully.  

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Tuesday, July 9 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance:
 
-          Keirstead Hall
-          Tilley Hall
-          MacLaggan Hall
-          IUC Forestry
-          IUC Physics
-          Bailey Hall
-          Enterprise UNB Building #1
-          LB Gym
-          Head Hall (Old Head Hall)
-          Head Hall (E-Level)
 
As a result, all IT Services will be unavailable in these locations during the outage, including:

-          All UNB email
-          Access to Network printing and drives
-          Datatel
-          eServices
-          Footprints
-          All UNB Webpages
-          CMS
-          Desire2Learn
 
No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 
 

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RESOLVED - Student, Retiree & Alumni email
Unscheduled Outage
Resolved
Jul 08, 2013 02:36 PM - Jul 08, 2013 03:33 PM
Email
All UNB Campuses

Students, retiree's and Alumni should now be receiving emails.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.
 

We are currently experiencing a problem with the Office365 migration where emails that are being sent to students, retiree , and Alumni are not going through.  Senders will receive a “recipient not found” error.  The cause has been identified and a fix is in progress – normal mail flow should resume within the next half an hour.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.
 

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RESOLVED - IT Service Interruption on Monday, July 8 beginning at 6 a.m.
Scheduled Outage
Resolved
Jul 08, 2013 06:00 AM - Jul 08, 2013 07:00 AM
Network
Fredericton

The network maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Monday, July 8 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance:

 

-          Currie Centre

-          Marshall d’Avray Hall

-          Singer Hall

-          Sir Howard Douglas Hall (Old Arts)

-          Ludlow Hall

-          Harriet Irving Library (HIL)

As a result, all IT Services will be unavailable in these locations during the outage, including:
 

-          All UNB email

-          Access to Network printing and drives

-          Datatel

-          eServices

-          Footprints

-          All UNB Webpages

-          CMS

-          Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.

 

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED - Student, Retiree & Alumni UNB email being upgraded on July 7
Scheduled Outage
Resolved
Jul 07, 2013 08:00 PM - Jul 08, 2013 08:00 PM
Email
All UNB Campuses

The maintenance was completed successfully.  

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Sunday, July 7 Student, Retiree and Alumni UNB email (except alumni using UNB’s email forwarding for life service) is being migrated from Microsoft Live@edu to Office 365, Microsoft’s latest online email service.

 

As a result of the upgrade, your UNB email will be unavailable for up to 24 hours beginning on July 7 at 8 p.m.

 

No emails will be lost during the outage and all of your existing email, folders, filters or email forward rules will be automatically applied to your new UNB - Office 365 email.

 

Microsoft has made this a mandatory upgrade with a deadline for all Live@edu customers to move to their new Office 365 email by September 2013.

 

If you use SkyDrive, this will also be unavailable beginning Sunday, July 7 until as late as Wednesday, July 10; no files will be lost during the outage.

 

After the upgrade, you will continue to access your UNB email and calendar online through your myUNB Portal at: https://my.unb.ca or by visiting www.outlook.com/unb.ca .

 

Your email and calendar will also continue to work from your mobile device(s) and email client as they did before; no changes are required.

 

To learn more about the upgrade, visit ITS’s Email Upgrade website - http://www.unb.ca/its/about-its/projects/office365.html .

 

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED - UNB Account Activation Service unavailable beginning Saturday, July 6 at 3 p.m.
Scheduled Outage
Resolved
Jul 06, 2013 03:00 PM - Jul 08, 2013 12:00 AM
Other
All UNB Campuses

The maintenance was completed successfully.   Users should now be able to activate their IT services.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Beginning on Saturday, July 6 at 3 p.m., UNB’s online account activation service will be unavailable as ITS prepares to migrate Student UNB email from Microsoft’s live@edu to Office 365. During the outage, faculty, staff and students will be unable to:

 

-          - Claim a new UNB account

-          - Set or change your UNB email name

-          - Set or change your primary UNB email address

This outage will last until the email upgrade is complete on Monday, July 8.

 

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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IT Service Interruption on Tuesday, July 2 beginning at 6 a.m.
Scheduled Outage
Resolved
Jul 02, 2013 06:00 AM - Jul 02, 2013 07:30 AM
Network
Fredericton

On Tuesday, July 2 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance:
 
-          Aitken Centre
-          BMO Centre
-          Student Union Building (SUB)
-          Facilities Management
-          Tilley Hall computer lab (room 201)
-          Forestry & Geology Building
-          Head Hall

As a result, all IT Services will be unavailable in these locations during the outage, including:

-          All UNB email
-          Access to Network printing and drives
-          Datatel
-          eServices
-          Footprints
-          All UNB Webpages
-          CMS
-          Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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IT Service Interruption on Saturday, June 29 beginning at 12 a.m.
Scheduled Outage
Resolved
Jun 29, 2013 12:20 AM - Jun 29, 2013 06:00 AM
Other
All UNB Campuses

The scheduled maintenance has been completed successfully, and all affected services are now operating properly.

On Saturday, June 29 from 12 a.m. to 7 a.m. (7 hours), some IT services will be unavailable while ITS performs maintenance. This outage will affect the following IT services:
 
-          UREC – card swiping service
-          Office of Research Services – eRSO software
-          Astra room booking
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

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RESOLVED: Network Outage in Sir Howard Douglas Hall
Unscheduled Outage
Resolved
Jun 26, 2013 11:20 AM - Jun 26, 2013 11:45 AM
Network
Fredericton

This outage is resolved. Network connectivity has been restored, and VOIP phones are working. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

There is currently no network activity in Sir Howard Douglas Hall. During this outage VOIP phones will not work. ITS is looking into the issue. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED: Network Outage in Sir Howard Douglas Hall
Unscheduled Outage
Resolved
Jun 26, 2013 10:10 AM - Jun 26, 2013 10:40 AM
Network
Fredericton

The network issue in Sir Howard Douglas Hall has been resolved. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

There is currently no network connectivity in Sir Howard Douglas Hall. ITS is looking into this issue. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - IT Service Interruption on Tuesday, June 25 beginning at 6 a.m.
Scheduled Outage
Resolved
Jun 25, 2013 06:00 AM - Jun 25, 2013 07:00 AM
Network
Fredericton

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

On Tuesday, June 25 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance:

 

-          Head Hall

-          Gillin Hall

-          Information Technology Centre (ITC)

-          Currie Centre

 

As a result, all IT Services will be unavailable in these locations during the outage, including:

-          All UNB email

-          Access to Network printing and drives

-          Datatel

-          eServices

-          Footprints

-          All UNB Webpages

-          CMS

-          Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.

 

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED - IT Service Interruption on Monday, June 24 beginning at 6 a.m.
Scheduled Outage
Resolved
Jun 24, 2013 06:00 AM - Jun 24, 2013 07:00 AM
Network
Fredericton

The maintenance was completed successfully.

If you have questions or concerns please  contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Monday, June 24 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance:

 

-          Residence Administration

-          McConnell Hall

-          Jones Student Services Centre

-          Tibbits Hall (East)

-          Enterprise UNB Building #1

-          Campus House

-          Neville Homestead

-          Alumni Memorial Building

-          Memorial Hall

-          Maggie Jean Chestnut House

-          Wood Science & Technology Centre (Hugh John Flemming Forestry Centre)

 

As a result, all IT Services will be unavailable in these locations during the outage, including:

-          All UNB email

-          Access to Network printing and drives

-          Datatel

-          eServices

-          Footprints

-          All UNB Webpages

-          CMS

-          Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.

 

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED - Datatel was unavailable
Unscheduled Outage
Resolved
Jun 20, 2013 02:45 PM - Jun 20, 2013 03:00 PM
Datatel
All UNB Campuses

Users were unable able to access Datatel between 2:45pm and 3:00pm today.  All access should now be restored.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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Emergency IT Service Interruption in the South Gym Today at Noon
Scheduled Outage
Resolved
Jun 20, 2013 12:00 PM - Jun 20, 2013 12:15 PM
Network
Fredericton

The network outage affecting the South Gym has been resolved. If you are still unable to access the network, please contact the ITS Help Desk: 453-5199.

Today (June 20) from 12:00 p.m. to 12:30 p.m. (30 min), there will be an emergency Network outage in the South Gym to allow ITS to perform maintenance.
 
As a result, all IT Services will be unavailable in this location during the outage, including:

-          All UNB email
-          Access to Network printing and drives
-          Datatel
-          eServices
-          Footprints
-          All UNB Webpages
-          CMS
-          Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

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RESOLVED - IT Service Interruption on Wednesday, June 20 for beginning at 6 a.m.
Scheduled Outage
Resolved
Jun 20, 2013 06:00 AM - Jun 20, 2013 07:00 AM
Other
All UNB Campuses

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

--

Update: This outage has been moved to Thursday, June 20.

On Thursday, June 20 from 6 a.m. - 7 a.m. (1 hour) ITS will be performing maintenance on several IT services. As a result, all IT Services requiring login (ex. UNB email, myUNB Portal, eServices, etc.) will be unavailable, as well as the following:
 
-          University exam schedule
-          University course timetable
-          Campus maps
-          myUNB Portal poll results
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

On Wednesday, June 19 from 6 a.m. - 7 a.m. (1 hour) ITS will be performing maintenance on several IT services. As a result, all IT Services requiring login (ex. UNB email, myUNB Portal, eServices, etc.) will be unavailable, as well as the following:
 
-          University exam schedule
-          University course timetable
-          Campus maps
-          myUNB Portal poll results
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

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RESOLVED - CMS Server Migration
Unscheduled Outage
Resolved
Jun 19, 2013 07:00 AM - Jun 19, 2013 09:00 AM
Web
All UNB Campuses

The maintenance was completed successfully.  If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

The CMS is undergoing maintenance and will be unavailable for a short time this morning.  Web sites will still be available; however, changes to page content will not be possible until after the outage. 

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RESOLVED - IT Service Interruption in Head Hall on Wednesday, June 19 beginning at 6:30 a.m.
Scheduled Outage
Resolved
Jun 19, 2013 06:30 AM - Jun 19, 2013 07:00 AM
Network
Fredericton

The maintenance was completed successfully. 

If you have questions or concerns please contact the ITS help desk at:  helpdesk@unb.ca or 453-5199

On Wednesday, June 19 from 6:30 a.m. to 7:00 a.m. (30 min), there will be a Network outage in Head Hall (Gillin Wing) to allow ITS to perform maintenance.
 
As a result, all IT Services will be unavailable in this location during the outage, including:

-          All UNB email
-          Access to Network printing and drives
-          Datatel
-          eServices
-          Footprints
-          All UNB Webpages
-          CMS
-          Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

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RESOLVED - IT Service Interruption on Tuesday, June 18 beginning at 6 a.m.
Scheduled Outage
Resolved
Jun 18, 2013 06:00 AM - Jun 18, 2013 07:00 AM
Network
Fredericton

This network maintenance was completed successfully. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Tuesday, June 18 from 6 a.m. to 7 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance.
 
-          Tilley Hall
-          Carleton Hall
-          Annex C
-          MacLaggan Hall
-          UNB Bookstore
-          Muriel McQueen Fergusson Centre
-          Alden Nowlan House
-          R.N. Scott Hall (BioMed)
-          Toole Hall
-          IUC Forestry
-          Forestry & Geology Building
-          IUC Concourse
 
As a result, all IT Services will be unavailable in these locations during the outage, including:

-          All UNB email
-          Access to Network printing and drives
-          Datatel
-          eServices
-          Footprints
-          All UNB Webpages
-          CMS
-          Desire2Learn
 
No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

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RESOLVED - Network Outage at Wu Center
Unscheduled Outage
Resolved
Jun 17, 2013 01:45 PM - Jun 17, 2013 02:34 PM
Network
Fredericton

All network connectivity has been restored to the Wu Center. 

If you have questions or concerns please contact the ITS Help Desk at:  heldpesk@unb.ca or 453-5199.

There is currently no network connectivity at the Wu Center.  Effecting both wired and wireless networks.   We are investigating the issue.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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IT Service Interruption on Monday, June 17 beginning at 6 a.m.
Scheduled Outage
Resolved
Jun 17, 2013 06:00 AM - Jun 17, 2013 07:00 AM
Network
Fredericton

The network maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Monday, June 17 from 6 a.m. to 7 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance:
 
-          Aitken Centre
-          BMO Centre
-          Central Heating Plant
-          Facilities Management
-          Harriet Irving Library (HIL)
-          Keirstead Hall
-          Ludlow Hall
-          Marshall d’Avray Hall
-          Singer Hall
-          South Gym
-          Student Union Building (SUB)
-          WU Centre
 
As a result, all IT Services will be unavailable in these locations during the outage, including:

-          All UNB email
-          Access to Network printing and drives
-          Datatel
-          eServices
-          Footprints
-          All UNB Webpages
-          CMS
-          Desire2Learn
 
No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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IT Service Interruption on Sunday, June 16 for 45 min.
Scheduled Outage
Resolved
Jun 16, 2013 07:00 AM - Jun 16, 2013 08:05 AM
e-Services,Datatel
All UNB Campuses

The scheduled maintenance was completed successfully, and all services are available again. If you are still unable to access any services, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca .

On Sunday, June 16 from 7:00 a.m. to 7:45 a.m. (45 minutes), some IT services will be unavailable to allow ITS to perform maintenance. This outage will affect the following UNB services:
 
-          Datatel Colleague
-          eServices
-          Webadvisor online course registration
-          WebTimeEntry
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED - Network Outage in Toole Hall
Unscheduled Outage
Resolved
Jun 12, 2013 02:00 PM - Jun 12, 2013 02:09 PM
Network
Fredericton

All network  connectivity should now be restored.

If you have questions or concerns please contact the ITS help desk at:  helpdesk@unb.ca or 453-5199.

There is currently no network connectivity in Toole Hall.   We are investigating the issue.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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Brief VoIP Telephone Service Interruption on Sunday, June 2
Scheduled Outage
Resolved
Jun 02, 2013 06:00 AM - Jun 02, 2013 08:00 AM
Network
Fredericton

On Sunday, June 2 ITS will be performing regular maintenance on UNB’s VoIP telephone system including a security patch and a configuration update to resolve an issue with transferring calls to auto attendants.

Sometime between 6 a.m. and 8 a.m. there will be two separate 30 second interruptions.
 

-   One 30 second interruption to voicemail and auto attendant services – incoming and outgoing calls will continue to work and,


-   One 30 second interruption to incoming and outgoing VoIP calls – voicemail and auto attendants will continue to work; however, after this short interruption, your VoIP telephone will restart, which will also result in the temporary loss of internet connectivity on any computer connected through the VoIP phone.

No voicemail messages will be lost during the outage. All messages will be put in a queue and delivered once services have been restored. Voicemail and auto attendant services will resume as soon as the maintenance is complete.
 
To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

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Access to GroupWise will be discontinued as of May 31, 2013
Scheduled Outage
Resolved
May 31, 2013 11:55 PM - May 31, 2013 11:55 PM
Other
All UNB Campuses

This notice is to advise you that you will no longer be able to access your GroupWise calendar as of May 31, 2013. GroupWise, UNB’s former calendaring system, is being discontinued; if you use GroupWise for your personal UNB calendar, please transfer your appointments, tasks and other calendar information into Microsoft Outlook, UNB’s supported calendaring system prior to this date.
 
For instructions on how to setup your Outlook calendar from on-campus, visit the following link and select your computer’s operating system from the right-hand menu: http://www.unb.ca/its/faculty-staff/laptop-desktop/index.html .

Alternatively, you can access your personal UNB calendar from anywhere using Outlook Online, which can be accessed through your myUNB Portal. For more details, visit: http://www.unb.ca/its/faculty-staff/off-campus-access/owa/index.html .

If you currently use GroupWise to manage your faculty or departmental room bookings, please email solutions@unb.ca for advice on an alternate solution.

Please speak with your Level 1 technical support staff if you require assistance.

If you have any questions or concerns, contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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Wired network outage in Tilley
Unscheduled Outage
Resolved
May 31, 2013 01:45 PM - May 31, 2013 02:36 PM
Network
Fredericton

The network issues in Tilley Hall have been resolved. All VOIP and wired network connections should be working normally now.

The wired network in Tilley Hall is currently experiencing some network issues. Clients in Tilley Hall are currently unable to use the VOIP phones or the wired network.

The ITS Network Services team is currently investigating the issue.

If you have any questions or concerns about this, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca

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IT Service Interruption on Wednesday, May 29 beginning at 6 a.m
Scheduled Outage
Resolved
May 29, 2013 06:00 AM - May 29, 2013 07:00 AM
Network
Fredericton

he network maintenance was completed successfully.

If you have questions or concerns please  contact the ITS Help Desk at:  helpdesk@unb.a or 453-5199.

On Wednesday, May 29 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services.
 
-          ITC 311
-          McConnell Hall
 
As a result, all IT Services will be unavailable in these locations during the outage, including:

-          All UNB email
-          Access to Network printing and drives
-          Datatel
-          eServices
-          Footprints
-          All UNB Webpages
-          CMS
-          Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

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RESOLVED - Emergency Network Outage - Singer Hall
Scheduled Outage
Resolved
May 27, 2013 12:00 PM - May 27, 2013 02:00 PM
Network
Fredericton

All network connectivity has been restored to Singer Hall.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

At 12:00pm there will be an emergency network outage affecting Singer Hall.  These services will be unavailable until approximately 2:00pm


If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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VoIP Voicemail and Auto Attendant Services Unavailable on Sunday
Scheduled Outage
Resolved
May 26, 2013 09:00 PM - May 26, 2013 09:15 PM
Other
All UNB Campuses

The maintenance was completed successfully.

If you have question or concerns please contact the ITS help desk at:  helpdesk@unb.ca or 453-5199.

 

On Sunday, May 26 from 9:00 p.m. – 9:15 p.m. (15 minutes), ITS will be performing maintenance on UNB’s VoIP voicemail service. As a result, VoIP voicemail and auto attendant services will be unavailable during this time.

 

Incoming and outgoing calls will continue to work during the outage.

 

No voicemail messages will be lost during the outage. All messages will be put in a queue and delivered once services have been restored. Voicemail and auto attendant services will resume as soon as the maintenance is complete.

To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED - VoIP Phone Outage
Unscheduled Outage
Resolved
May 24, 2013 02:10 PM - May 24, 2013 02:15 PM
Other
Fredericton

he VoIP telephone service was unavailable for some individuals this afternoon between 2:08pm and 2:15pm. This issue should now be resolved – our apologies for any inconvenience this may have caused.
 
If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.
 

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IT Service Interruption on Wednesday, May 22 beginning at 6:00 a.m.
Scheduled Outage
Resolved
May 22, 2013 06:00 AM - May 22, 2013 07:00 AM
Network
Fredericton

The network maintenance was completed successfully. 

If you have questions or concerns please contact the ITS Help Desk at:  help desk@unb.ca or 453-5199.

On Wednesday, May 22 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services.
 
- Incutech Building #1
- Campus House
- Neville Homestead
- ITC
 
As a result, all IT Services will be unavailable in these locations during the outage, including:
 
- All UNB email
- Access to Network printing and drives
- Datatel
- eServices
- Footprints
- All UNB Webpages
- CMS
- Desire2Learn
 
No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
To learn more about VoIP, visit: http://go.unb.ca/voip .
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

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IT Service Interruption on Wednesday, May 22 beginning at 6:00 a.m
Scheduled Outage
Resolved
May 22, 2013 06:00 AM - May 22, 2013 07:00 AM
Network
All UNB Campuses

The network maintenance was completed successfully. 

If you have questions or concerns please contact the ITS Help Desk at:  help desk@unb.ca or 453-5199.

On Wednesday, May 22 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services.
 
- Incutech Building #1
- Campus House
- Neville Homestead
- ITC
 
As a result, all IT Services will be unavailable in these locations during the outage, including:
 
- All UNB email
- Access to Network printing and drives
- Datatel
- eServices
- Footprints
- All UNB Webpages
- CMS
- Desire2Learn
 
No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
To learn more about VoIP, visit: http://go.unb.ca/voip .
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

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RESOLVED - Faculty / Staff printing unavailable
Unscheduled Outage
Resolved
May 16, 2013 09:40 AM - May 16, 2013 09:55 AM
Printing
All UNB Campuses

Faculty and Staff printing was unavailable  this morning between 9:40am and 9:55am.  This issue should now be resolved.

If you have questions or concerns please contact the ITS Help Desk at:  help desk@unb.ca or 453-5199.

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RESOLVED - Some UNB Alumni maybe experiencing issues accessing their UNB email
Unscheduled Outage
Resolved
May 16, 2013 07:45 AM - May 21, 2013 08:05 AM
Email
All UNB Campuses

UNB Alumni should now be able to access their UNB email.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Some UNB Alumni maybe experiencing issues accessing their UNB email.  ITS is investigating this and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

 

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RESOLVED - myUNB Portal -5 minute disruption at 6pm tonight
Scheduled Outage
Resolved
May 15, 2013 06:00 PM - May 15, 2013 06:05 PM
Web
All UNB Campuses

The myUNB Portal will be unavailable this evening for approximately five (5) minutes beginning at 6 p.m. tonight. This brief outage is required for maintenance.
 
During this time, faculty, staff and students will be unable to access the myUNB Portal and may be asked to login to services again once the maintenance has been completed.
 
If  you have any questions, please contact the ITS Help Desk at helpdesk@unb.ca or  453-5199.
 

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RESOLVED - Users are currently unable to login to Datatel
Unscheduled Outage
Resolved
May 14, 2013 07:15 AM - May 14, 2013 08:18 AM
Datatel
All UNB Campuses

The issue with Datatel is now resolved. Users should once again be able to login to Datatel, https://datatelui.unb.ca/live/.

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

 

Users are currently unable to login to the Datatel website, https://datatelui.unb.ca/live/. We are investigating the issue.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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Changes to UNB Unix Services
Scheduled Outage
Resolved
May 10, 2013 10:58 AM - Jul 31, 2013 10:58 AM
Other
All UNB Campuses

As part of ITS’s ongoing efforts to improve the UNB website while also reducing security vulnerabilities, UNB’s Unix services will be decommissioned on July 31, 2013.
 
Beginning May 6, no new Unix accounts have been created; however, anyone with an existing Unix account will continue to have access to unix.unb.ca until July 31, when this service will be permanently removed.
 
If you currently use Unix, please prepare to move to linux.unb.ca or another system prior to this date.
 
If you currently edit your UNB professional page or a UNB webpage through Unix or Contribute, please visit the ITS website at: http://www.unb.ca/its/faculty-staff/create-professional-webpages.html for information on how to claim a website on UNB’s new web hosting service. Any websites not moved over to the new host prior to July 31, 2013 will no longer be accessible.
 
If you use Pine as your email client, it is recommended you move to Microsoft Outlook, UNB’s supported email client, as soon as possible. After July 31, Pine will no longer work.
 
For assistance or questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

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RESOLVED - Faculty and Staff email services
Unscheduled Outage
Resolved
May 09, 2013 10:37 AM - May 09, 2013 11:15 AM
Email
All UNB Campuses

Faculty and Staff email and voice mail services have been restored.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.
 

 

Outlook will prompt for a user name and password, but please do not enter that information in as it can cause future issues with credentials once this outage is resolved. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Faculty and Staff email services are currently unavailable.  Users that are using a VOIP phone will not be able to access their voice mail at this time.  ITS is investigating this issue and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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RESOLVED - Student H: Drives unavailable for 30 minutes on Wed. May 8 beginning at 7 a.m.
Scheduled Outage
Resolved
May 08, 2013 07:00 AM - May 08, 2013 07:30 AM
File Sharing
All UNB Campuses

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, May 8 from 7:00 a.m. – 7:30 a.m. (30 minutes) ITS will be performing maintenance on student home directories (H: Drive). Students will be unable to access their personal H: drive during this time.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

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RESOLVED - Footprints Issues
Unscheduled Outage
Resolved
Apr 29, 2013 11:00 AM - Apr 30, 2013 11:48 AM
Other
All UNB Campuses

Users should now be able to attach files to their tickets.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

We are currently experiencing some issues with the new Footprints system. 

- Some users are unable to attach files to tickets.

- Email address which should automatically create tickets, are not creating them. The emails aren't loss, and we expect the tickets to be created once the issue is resolved. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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FootPrints Outage Sunday, April 28
Scheduled Outage
Resolved
Apr 28, 2013 06:00 AM - Apr 28, 2013 11:00 AM
Web
All UNB Campuses

On Sunday, April 28, from 6 a.m. to 9 a.m., FootPrints will be unavailable while ITS upgrades UNB’s current FootPrints to the most recent version – 11.5. This new version provides the same functionality with an updated look and feel and more user-friendly features.
 
Once the upgrade is complete, FootPrints can be accessed by selecting ‘FootPrints’ from the myUNB Portal quick launch menu.
 
To learn more about the upgrade to FootPrints 11.5 visit: http://www.unb.ca/its/about-its/projects/footprints.html .
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

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RESOLVED - Users are currently unable to login to Datatel
Unscheduled Outage
Resolved
Apr 25, 2013 07:30 AM - Apr 25, 2013 08:20 AM
e-Services,Datatel
All UNB Campuses

Users are now able to access Datatel

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Users are currently unable to login to the Datatel website, https://datatelui.unb.ca/live/. We are investigating the issue.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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UNB WordPress Blogs unavailable
Scheduled Outage
Resolved
Apr 24, 2013 06:00 AM - Apr 24, 2013 06:30 AM
Web
All UNB Campuses

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, April 24 from 6:00 a.m. to 6:30 a.m. (30 min.), UNB WordPress Blogs (blogs.unb.ca) will be unavailable to allow ITS to perform maintenance. Faculty, staff and students will be unable to access or edit any UNB blogs during this time.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED - UNB email blocked by some email providers
Unscheduled Outage
Resolved
Apr 22, 2013 11:49 AM - Apr 30, 2013 11:15 AM
Email
All UNB Campuses

UNB is now removed from a major spam blocking list as a result of immediate action taken by ITS to implement new UNB email safeguards and practices.
 
Although UNB has been removed and UNB emails are being successfully delivered once again, unfortunately this action will not resolve all on-going SPAM issues with UNB email. For example, Gmail continues to mark some UNB emails as SPAM and delivers them directly to a ‘Trash’ folder.  ITS is actively investigating and implementing additional options to further reduce UNB's risk of being blocked again.
 
 

Due to a recent and successful phishing attack – which resulted in a large number of SPAM emails sent from a UNB email account – UNB has been blocked by some email providers. Consequently, some faculty, staff and students may have issues sending email to certain email addresses (domains).
 
ITS is currently investigating the issue to determine which providers have blocked UNB emails; details will be communicated as they become available.
 
In the meantime, if you’re sending an email of importance, be aware that not all undelivered emails will send you a bounce-back or undelivered notification. To ensure your email has been successfully delivered to the intended recipient, please contact them to confirm delivery until the issue has been resolved.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

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RESOLVED Accessing student email through an email client
Unscheduled Outage
Resolved
Apr 22, 2013 11:18 AM - Apr 23, 2013 01:41 PM
e-Services
All UNB Campuses

All UNB students should be able to access their UNB email through on email client, such as, MS Outlook, or iPhone email.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Some students maybe experiencing issues accessing their UNB email through an email client, such as, MS Outlook, or iPhone email.  ITS is currently investigating this issue.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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RESOLVED - Netstorage - Student file access from off Campus
Unscheduled Outage
Resolved
Apr 21, 2013 03:00 PM - Apr 22, 2013 08:00 AM
File Sharing
All UNB Campuses

Students are now able to access UNB's Netstorage services.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

 

Students are currently unable to access their student H: drives from off campus using Netstorage (https://netstorage.unb.ca)  We are currently investigating this issue. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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RESOLVED - IT Service Interruption on Wednesday, April 17 beginning at 6:00 a.m.
Scheduled Outage
Resolved
Apr 17, 2013 06:00 AM - Apr 17, 2013 07:00 AM
Network
Fredericton

The scheduled network outage in the ITC and Gillan Hall was completed successfully. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, April 17 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in ITC and Gillan Hall to allow ITS to perform maintenance.
 
As a result, all IT Services will be unavailable in these locations during the outage, including:

-        All UNB email
-        Access to Network printing and drives
-        Datatel
-        eServices
-        Footprints
-        All UNB Webpages
-        CMS
-        Desire2Learn


No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

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RESOLVED - Issues Connecting to Guest@UNB Wireless Network
Unscheduled Outage
Resolved
Apr 12, 2013 11:45 AM - Apr 12, 2013 12:15 PM
Network
Fredericton

Users are now able to access GUEST@UNB wireless network.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Some users may experience difficulties with connecting to the Guest@UNB wireless network. ITS is looking into the issue. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - Recent Windows Update Causing Disk Scan on Restart
Unscheduled Outage
Resolved
Apr 11, 2013 11:56 AM - Apr 12, 2013 08:00 AM
Other
All UNB Campuses

This issue has now been resolved.  ITS will be pushing out and update to Faculty Staff computers this morning. 

If you have question or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Recently Windows pushed out an update which causes Windows computers running Kaspersky Antivirus to run a scan disk each time you restart your computer.  Your computer will continue to function as normal once the scan has been cancelled or completed.
 
Until the issue is resolved, it is perfectly safe for you to cancel this scan and proceed to log in to your machine. If you miss the cancel option as it only appears at the beginning of the scan, it may take 5 – 10 minutes to complete.
 
ITS is investigating the issue and will communicate a solution as soon as it becomes available.
 
If you have any questions please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199.
 
 

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VPN Service Interruption on Wednesday, April 10 beginning at 6:30 a.m.
Scheduled Outage
Resolved
Apr 10, 2013 06:30 AM - Apr 10, 2013 07:00 AM
Network
All UNB Campuses

The maintenance on UNB"s VPN (Virtual Private Network) was completed successfully.

IF you have questions or concerns please contact the ITS help desk at:  helpdesk@unb.a or 453-5199.

On Wednesday, April 10 from 6:30 a.m. to 7:00 a.m. (30 minutes), access to UNB’s VPN (Virtual Private Network) will be unavailable to allow ITS to perform maintenance; any active sessions will also be disconnected.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

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IT Service Interruption on Sunday, April 7 for 3 Hours
Scheduled Outage
Resolved
Apr 07, 2013 06:00 AM - Apr 07, 2013 09:00 AM
e-Services,Datatel,Web
All UNB Campuses

 

All planned IT service interruptions have been resolved.

 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

On Sunday, April 7 from 6 a.m. to 9 a.m. (3 hours), some IT services will be unavailable to allow ITS to perform maintenance. This outage will affect the following UNB services:
 
-        Datatel Colleague
-        eServices
-        Webadvisor online course registration
-        WebTimeEntry

 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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Network connectivity to Incutech Building #1, Campus House and Neville Homestead
Scheduled Outage
Resolved
Apr 06, 2013 10:00 AM - Apr 06, 2013 06:00 PM
Network
Fredericton

Network services have been restored to the affected buildings.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Due to power issues in Incutech Building #1 the power has been shut down to this building and will be restored later today.  As a result of this Incutech Building #1, Campus house, and Neville Homestead networks will be down for approximately eight hours on Saturday and all employees in Incutech Building #1 and Campus house have been notified.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

 

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RESOLVED - Wireless@UNB network unavailable
Unscheduled Outage
Resolved
Apr 05, 2013 08:30 AM - Apr 05, 2013 09:23 AM
Network
Fredericton

Users should now be able to access the  WIRELESS@UNB network.

If you have question or concerns please  contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

The Wireless@UNB network is currently experiencing issues getting connected to the internet. The Guest@UNB network is working, and can be used as an alternative.

ITS is aware of the issue, and will have it resolved as soon as possible.

If you have any questions or concerns about this, please contact the ITS Help Desk: 453-5199.

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RESOLVED: Network Outage in Incutech Buildings #1 and #2, Nevill Homestead and Campus House
Unscheduled Outage
Resolved
Apr 05, 2013 08:25 AM - Apr 05, 2013 08:50 AM
Network
Fredericton

The network outage is resolved. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

There is currently no network connectivity in Incutech Buildings #1 and #2, Neville Homestead, and Campus House. We are investigating the issue. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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IT Service Interruption on Wednesday, April 3 beginning at 6:00 a.m.
Scheduled Outage
Resolved
Apr 03, 2013 06:00 AM - Apr 03, 2013 07:00 AM
Network
Fredericton

The network outage was completed successfully.

If you have questions or concerns please  contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, April 3 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services.
 
-        Residence Administration Building
-        Neville/Jones House
-        Wu Conference Centre
 
As a result, all IT Services will be unavailable in these locations during the outage, including:

-        All UNB email
-        Access to Network printing and drives
-        Datatel
-        eServices
-        Footprints
-        All UNB Webpages
-        CMS
-        Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

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Wireless@UNB network experiencing intermittent issues
Unscheduled Outage
Resolved
Mar 29, 2013 12:00 PM - Mar 30, 2013 09:55 PM
Network
Fredericton

The issue affecting authentication to the Wireless@UNB network has been resolved, and users should be able to access the network normally.

If you are still unable to get connected to the Wireless@UNB network, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca

The Wireless@UNB network is currently experiencing intermittent issues. The Guest@UNB network is working, and can be used as an alternative.

ITS is aware of the issue, and will have it resolved as soon as possible.

If you have any questions or concerns about this, please contact the ITS Help Desk: 453-5199.

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RESOLVED: IT Service Interruption on Wednesday, March 27 beginning at 6:00 a.
Scheduled Outage
Resolved
Mar 27, 2013 06:00 AM - Mar 27, 2013 07:00 AM
Network
Fredericton

This outage is complete. Network connectivity has been restored to the following buildings:

- Incutech Building #1
- Incutech Building #2
- Campus House
- Neville Homestead
- UNBEA - Hut 10

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

On Wednesday, March 27 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services.
 
- Incutech Building #1
- Incutech Building #2
- Campus House
- Neville Homestead
- UNBEA – Hut 10

As a result, all IT Services will be unavailable in these locations during the outage, including:

- All UNB email
- Access to Network printing and drives
- Datatel
- eServices
- Footprints
- All UNB Webpages
- CMS
- Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

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RESOLVED - IT Service Interruption in Head Hall (E-Level) on Sunday, March 24 beginning at 6:30 a.m
Scheduled Outage
Resolved
Mar 24, 2013 06:30 AM - Mar 24, 2013 07:00 AM
Network
Fredericton

The network outage in HeadHall E-Level is complete. Network connectivity was restored by 6:55am.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Sunday, March 24 from 6:30 a.m. to 7:00 a.m. (30 minutes), there will be a Network outage in Head Hall (E-Level) to allow ITS to perform maintenance.
 
As a result, all IT Services will be unavailable in this location during the outage, including:

-  All UNB email
-  Access to Network printing and drives
-  Datatel
-  eServices
-  Footprints
-  All UNB Webpages
-  CMS
-  Desire2Learn
 
No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

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Desire2Learn file upload issue
Unscheduled Outage
Resolved
Mar 19, 2013 01:55 PM - Mar 19, 2013 06:10 PM
D2L Brightspace
All UNB Campuses

Desire2Learn has reported that the issue with uploading files has been resolved. We have tested the file upload process, and everything appears to be functioning normally.

Desire2Learn is currently experiencing an issue where some people are having difficulties uploading files. Desire2Learn is investigating this issue, and hopes to have it resolved shortly.

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IT Service Interruption in the HIL on Sunday, March 17 beginning at 6 a.m.
Scheduled Outage
Resolved
Mar 17, 2013 06:00 AM - Mar 17, 2013 07:20 AM
Network
Fredericton

The maintenance operations were completed successfully, and network services have been restored.


If you are still experiencing any network issues, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca

On Sunday, March 17 from 6 a.m. to 9 a.m. (3 hours), there will be a network outage in the Harriet Irving Library (HIL) to allow ITS to perform maintenance. All access to the internet and all network services will be unavailable from within the HIL during this time.
 
All maintenance is expected to be complete before the library opens at 10 a.m. for regular business hours.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

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RESOLVED - Network Outage at HIL library
Unscheduled Outage
Resolved
Mar 15, 2013 04:00 AM - Mar 15, 2013 08:00 AM
Network
Fredericton

There was a network outage in the HIL Library from 4am to 8am this morning. It has now been resolved and and all network connectivity has been restored.

If you have any questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199

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RESOLVED - Network connectivity issues for both Edmunston and Campbelton Campuses
Unscheduled Outage
Resolved
Mar 14, 2013 03:14 PM - Mar 15, 2013 08:28 AM
Network
All UNB Campuses

All network connectivity is now restored for both Edmunston and Campbelton Campuses.

If you have questions or  concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

We are currently experiencing intermittent network connectivity  issues on both the UNB Edmunston and Campbelton Campuses.  ITS is investigating these issues.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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RESOLVED - Student Printing is Currently Unavailable
Unscheduled Outage
Resolved
Mar 14, 2013 11:25 AM - Mar 14, 2013 11:40 AM
Printing
Fredericton

Student printing is back online. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Student printing is currently unavailable. We are looking into the issue and expect to have it resolved soon. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - Users are currently unable to login to Datatel
Unscheduled Outage
Resolved
Mar 14, 2013 08:05 AM - Mar 14, 2013 08:19 AM
Datatel
All UNB Campuses

The issue with Datatel is now resolved. Users should once again be able to login to Datatel, https://datatelui.unb.ca/live/.

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

 

Users are currently unable to login to the Datatel website, https://datatelui.unb.ca/live/. We are investigating the issue.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - Student Printing Unavailable
Unscheduled Outage
Resolved
Mar 12, 2013 02:15 PM - Mar 12, 2013 02:24 PM
Printing
Fredericton

Students are now able to print to UNB lab printers.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-599

Student Printing is currently unavailable. ITS is investigating the issue and hope to have a resolution as quickly as possible.

If you have any questions or concerns please contact the ITS Help Desk via email at helpdesk@unb.ca or phone at (506) 453-5199.

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RESOLVED - Accessing student lab computers
Unscheduled Outage
Resolved
Mar 11, 2013 04:45 PM - Mar 11, 2013 05:35 PM
File Sharing
Fredericton

Students are now able to access lab computers. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Currently students are unable to login to lab computers on campus.  This issue is being investigated.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

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RESOLVED - Network connectivity at HIL library
Unscheduled Outage
Resolved
Mar 11, 2013 04:45 PM - Mar 12, 2013 08:01 AM
Network
Fredericton

Students, and Staff should now have network connectivity at the HIL Library

If you have questions or concerns please  contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199
 

There is currently ongoing network connectivity issues at the HIL library.  This maybe effecting both staff and student computers.  ITS is investigating this issue and should have it resolved shortly.


If you have questions or concerns please  contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199
 

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RESOLVED - Outage of Wireless Services within SUB
Unscheduled Outage
Resolved
Mar 11, 2013 10:31 AM - Mar 11, 2013 03:45 PM
Network
Fredericton

Wireless connectivity has been restored to the Student Union Building (SUB)
Please contact the ITS Help Desk if you have any questions or concerns. They can be reached at 453-5199 or helpdesk@unb.ca.
 

We are currently experiencing wireless issues within the Student Union Building only. Some users may not be able to connect to wireless or gain access to the internet. We are working to resolve the issue as soon as possible.

If you require immediate access to wireless internet you can connect from any other location on campus, including the Harriet Irving Library.

ITS is currently testing and evaluating a new wireless solution in the SUB building only. The vendors of this new technology are working closely with us to resolve this issue as quickly as possible. We apologize for any inconvenience.

Please contact the ITS Help Desk if you have any questions or concerns. They can be reached at 453-5199 or helpdesk@unb.ca. 

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Student Union Building - SUB Wireless
Scheduled Outage
Resolved
Mar 11, 2013 08:00 AM - Mar 25, 2013 08:02 AM
Network
Fredericton

ITS has finished its potential testing of the new wireless solution at the SUB.  Users should continue to have access to the WIRELESS@UNB network.

If you run into any difficulties contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.
 
 

 Beginning March 11 and for the next few weeks, ITS will be testing a possible new and improved wireless solution in the SUB (Student Union Building).

While in the SUB:
-  View your list of available networks
-  Select 'SetupWireless@UNB'
-  Open a browser (Laptops: use IE or Safari)
-  Follow the online instructions

If you run into anydifficulties contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.
 
 

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RESOLVED - D2L Maintenance Outage
Scheduled Outage
Resolved
Mar 10, 2013 01:00 AM - Mar 10, 2013 07:00 AM
D2L Brightspace
All UNB Campuses

The maintenance was completed successfully. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

There will be a scheduled maintenance outage for Desire2Learn on March 10 from 2 a.m until 8 a.m. During this time users will be unable to login to Desire2Learn. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - Accessing D2L and Student Email
Unscheduled Outage
Resolved
Mar 07, 2013 04:00 AM - Mar 07, 2013 08:15 AM
D2L Brightspace,Email
All UNB Campuses

Users were unable to access Desire2Learn and their student email between 4:00am and 8:15am this morning, Thursday, March 7.  These issues have been resolved.

If you have questions or concerns please contact the ITS help Desk at:  helpdesk@unb.ca or 453-5199

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RESOLVED: Uploading D2L Course Content
Unscheduled Outage
Resolved
Mar 04, 2013 01:30 PM - Mar 04, 2013 07:50 PM
D2L Brightspace
All UNB Campuses

This outage is now resolved. All course instructors should be able to upload content to their Desire2Learn courses.

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Some users may experience issues uploading course content to their Desire2Learn course. The issue is being investigated and should be resolved soon. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - Accessing student lab computer
Unscheduled Outage
Resolved
Feb 28, 2013 10:20 AM - Feb 28, 2013 10:30 AM
File Sharing
All UNB Campuses

All students should now be able to access lab computers.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Some students are currently unable to access student lab computers.  This does not affect students who were logged in.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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RESOLVED - Accessing student lab computer
Unscheduled Outage
Resolved
Feb 28, 2013 10:00 AM - Feb 28, 2013 10:20 AM
File Sharing
All UNB Campuses

Some students were unable to login to student lab computers.   This issue should now be resolved.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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RESOLVED - Student printing
Unscheduled Outage
Resolved
Feb 22, 2013 11:05 AM - Feb 22, 2013 03:29 PM
Printing
All UNB Campuses

Students are now able to print to lab printers and purchase print credits online. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

We are having intermittent issues with students logging into lab computers and printing even after they are logged in.  ITS is investigating these issues.

If you have questions or concerns please contact the ITS Help Desk at:  help desk@unb.ca or 453-5199

 

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RESOLVED - Student printing unavailable
Unscheduled Outage
Resolved
Feb 22, 2013 10:30 AM - Feb 22, 2013 10:40 AM
Printing
All UNB Campuses

Student printing was temporarily unavailable this morning between 10:30am and 40am. 

If you have questions or concerns please contact the ITS Help Desk at:  help desk@unb.ca or 453-5199

 

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RESOLVED - UNB blocking .tiff file attachments
Unscheduled Outage
Resolved
Feb 22, 2013 08:00 AM - Feb 22, 2013 01:18 PM
Email
All UNB Campuses

Users will now be able to attach .TIF files when sending email attachments from their UNB email accounts.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Due to a known, zero-day vulnerability involving .tiff files and BlackBerry devices, UNB's e-mail protection servers are deleting .tiff file attachments before delivering the e-mails to end users.

We are awaiting updates from BlackBerry on this issue to resolve the vulnerability. This may impact users who have Bell Aliant Fax-to-Email service and who have such e-mails sent to UNB e-mail addresses as Bell Aliant relies on the .tff format.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

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RESOLVED - IT Service Interruption
Scheduled Outage
Resolved
Feb 22, 2013 06:00 AM - Feb 22, 2013 07:00 AM
Network
Fredericton

The maintenance was completed successfully.

If you had questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Friday, February 22 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services.

- Muriel McQueen Fergusson Centre
- The Bookstore

As a result, all IT Services will be unavailable in these locations during the outage, including:

- All UNB email
- Access to Network printing and drives
- Datatel
- eServices
- Footprints
- All UNB Webpages
- CMS
- Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.

To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED-Student Printing Down
Unscheduled Outage
Resolved
Feb 21, 2013 05:31 PM - Feb 21, 2013 05:51 PM
Other
Fredericton

Student printing is down and there may also be login issues.

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RESOLVED - Problems Accessing Lab Computers on Campus
Unscheduled Outage
Resolved
Feb 21, 2013 02:30 PM - Feb 21, 2013 03:04 PM
File Sharing
All UNB Campuses

Users should now be able to access campus lab computers. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

We are currently experiencing networking issues within our on campus lab environment.  Students, Faculty and Staff are not be able to log into lab computers at present.  Anyone already logged into a lab computer will not be affected.  We are currently investigating the situation, and hope to have it resolved shortly.  If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

 

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Datatel website inaccessible
Unscheduled Outage
Resolved
Feb 21, 2013 08:30 AM - Feb 21, 2013 08:45 AM
Datatel
All UNB Campuses

The issue affecting access to the Datatel website has been resolved. If you are still unable to access Datatel, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199.

Users are not able to log into the Datatel website. ITS is aware of the issue, and will have it resolved shortly.

If you have any questions or concerns about this, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199.

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RESOLVED - Issues Accessing Wireless@UNB
Unscheduled Outage
Resolved
Feb 21, 2013 08:00 AM - Feb 21, 2013 12:30 PM
Network
All UNB Campuses

Users are now be able to access the WIRELESS@UNB network..

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

We are currently experiencing an issue where some users are unable to connect to Wireless@UNB. We are looking into the issue. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - Users unable to contact the Help Desk by phone
Unscheduled Outage
Resolved
Feb 21, 2013 08:00 AM - Feb 21, 2013 08:53 AM
Other
Fredericton

Users are now be able to contact the Help Desk by phone.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Currently the Help Desk phone line (453-5199) is unavailable.  ITS is investigating this and hopes to have it resolved shortly. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca.

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RESOLVED - Accessing Desire2Learn
Unscheduled Outage
Resolved
Feb 21, 2013 07:00 AM - Feb 21, 2013 08:00 AM
D2L Brightspace
All UNB Campuses

Currently users are unable to access their Desire2Learn course management services.  This issue is being investigated. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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RESOLVED - UNB Residence Network
Unscheduled Outage
Resolved
Feb 20, 2013 03:51 PM - Feb 20, 2013 06:10 PM
Network
Fredericton

As a result of an external denial of service attack against a device on the residence network, the UNB Fredericton residence network is currently unavailable.  ITS is investigating the issue and working to restore network functionality.  

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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RESOLVED - IT Service Interruption on Wednesday, February 20 beginning at 6:30 a.m.
Scheduled Outage
Resolved
Feb 20, 2013 06:30 AM - Feb 20, 2013 07:00 AM
Network
Fredericton

The network maintenance was completed successfully. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.
 

On Wednesday, February 20 from 6:30 a.m. to 7:00 a.m. (30 minutes), there will be a Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services.

- BMO Centre
- Maggie Jean Chestnut

As a result, all IT Services will be unavailable in these locations during the outage, including:

- All UNB email
- Access to Network printing and drives
- Datatel
- eServices
- Footprints
- All UNB Webpages
- CMS
- Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.

To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED - IT Service Interruption in McConnell Hall on Wednesday, February 20 beginning at 6:30 a.m.
Scheduled Outage
Resolved
Feb 20, 2013 06:30 AM - Feb 20, 2013 07:00 AM
Network
Fredericton

The network maintenance was completed successfully. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

 

IT Service Interruption in McConnell Hall on Wednesday, February 20 beginning at 6:30 a.m.

On Wednesday, February 20 from 6:30 a.m. to 7:00 a.m. (30 minutes), there will be a Network outage in McConnell Hall to allow ITS to perform maintenance for the upcoming VoIP telephone services.
 
As a result, all IT Services will be unavailable in this location during the outage, including:

-    All UNB email
-    Access to Network printing and drives
-    Datatel
-    eServices
-    Footprints
-    All UNB Webpages
-    CMS
-    Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

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RESOLVED - IT Service Interruption in Head Hall (E-Level) on Wednesday, February 20 beginning at 6:30 a.m.
Scheduled Outage
Resolved
Feb 20, 2013 06:30 AM - Feb 20, 2013 07:00 AM
Network
Fredericton

The network maintenance was completed successfully. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.
 

On Wednesday, February 20 from 6:30 a.m. to 7:00 a.m. (30 minutes), there will be a Network outage in Head Hall (E-Level) to allow ITS to perform maintenance for the upcoming VoIP telephone services.
 
As a result, all IT Services will be unavailable in this location during the outage, including:

-    All UNB email
-    Access to Network printing and drives
-    Datatel
-    eServices
-    Footprints
-    All UNB Webpages
-    CMS
-    Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

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RESOLVED - Faculty / Staff printing
Unscheduled Outage
Resolved
Feb 18, 2013 06:00 PM - Feb 19, 2013 08:00 AM
Printing
All UNB Campuses

Faculty / Staff printing was unavailable from approximately 6:00pm last evening, Monday, February 18, until this morning at 8:00am.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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ITS Help Desk Closed due to Power Outage
IT Announcements
Resolved
Feb 17, 2013 06:48 PM - Feb 18, 2013 08:00 AM
Other
Fredericton

The Help Desk is currently closed due to the power outage. We will be monitoring email and voice mail for any critical system outages. We apologize for the inconvenience. If you have any questions or concerns you can email the ITS Help Desk at helpdesk@unb.ca, or you can leave a voice mail at 453-5199.

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RESOLVED - Some Faculty and Staff Unable to Access Email
Unscheduled Outage
Resolved
Feb 13, 2013 08:00 AM - Feb 13, 2013 12:52 PM
Email
All UNB Campuses

Users should now be able to access their UNB email accounts that have not been migrated to connectED

If you have questions or concerns please contact the ITS Help Desk at:  helpesk@unb.ca or 453-5199.

 

Email access is currently unavailable for UNB accounts that have not been migrated to connectEd.  ITS is currently investigating this issue.

If you have questions or concerns please contact the ITS Help Desk at:  heldpesk@unb.ca or 453-5199.
 

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RESOLVED - IT Service Interruption on Wednesday, February 13 for 30 minutes
Scheduled Outage
Resolved
Feb 13, 2013 06:30 AM - Feb 13, 2013 07:00 AM
Network
Fredericton

The network outage was completed successfully. 

If you have questions or concerns please contact the ITS help desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, February 13 from 6:30 a.m. to 7:00 a.m. (30 minutes), there will be a Network outage in the Muriel McQueen Fergusson Centre to allow ITS to perform maintenance for the upcoming VoIP telephone services.


As a result, all IT Services will be unavailable in this location during the outage, including:

- All UNB email
- Access to Network printing and drives
- Datatel
- eServices
- Footprints
- All UNB Webpages
- CMS
- Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.


To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

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RESOLVED - IT Service Interruption in MacLaggan Hall
Scheduled Outage
Resolved
Feb 13, 2013 06:00 AM - Feb 13, 2013 06:30 AM
Network
Fredericton

The network outage was completed successfully. 

If you have questions or concerns please contact the ITS help desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, February 13 from 6:00 a.m. to 6:30 a.m. (30 minutes), there will be a Network outage in MacLaggan Hall to allow ITS to perform maintenance for the upcoming VoIP telephone services.

As a result, all IT Services will be unavailable in this location during the outage, including:

- All UNB email
- Access to Network printing and drives
- Datatel
- eServices
- Footprints
- All UNB Webpages
- CMS
- Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.

To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED - Student Printing Currently Unavailable
Unscheduled Outage
Resolved
Feb 11, 2013 08:35 PM - Feb 12, 2013 07:56 AM
Printing
All UNB Campuses

Student Printing is currently unavailable. ITS is investigating the issue and hope to have a resolution as quickly as possible.

If you have any questions or concerns please contact the ITS Help Desk via email at helpdesk@unb.ca or phone at (506) 453-5199.

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Unable to log into lab machines
Unscheduled Outage
Resolved
Feb 06, 2013 12:00 PM - Feb 06, 2013 01:30 PM
Other
Fredericton

The issue affecting logging into the lab machines has been resolved.

If you are still experiencing any difficulties getting logged in, please try restarting the machine.

Some users are experiencing issues getting logged into UNB lab machines. ITS is aware of the problem, and is working to get it resolved.


If you have any questions or concerns, please contact the ITS Help Desk: 453-5199

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Issues logging into Lab machines
Unscheduled Outage
Resolved
Feb 05, 2013 03:01 PM - Feb 05, 2013 04:01 PM
Other
Fredericton

The issue affecting logging into Novell on the lab machines has been resolved.

If you are still experiencing any difficulties getting logged in, please try restarting the machine.

Some users are experiencing issues getting logged into UNB lab machines. ITS is aware of the problem, and is working to get it resolved.


If you have any questions or concerns, please contact the ITS Help Desk: 453-5199

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RESOLVED - ECN Posting: UdeM Edmundston Campus having Network Issues
Unscheduled Outage
Resolved
Feb 05, 2013 02:28 PM - Feb 05, 2013 04:20 PM
Network
All UNB Campuses

UdeM’s Edmundston campus is currently experiencing issues connecting to their network. UNB ITS is working closely with UdeM staff to troubleshoot the problem.
 
This outage does not affect UNB.
 
If you have any questions please contact the ITS Help Desk at (506) 453-5199 or helpdesk@unb.ca .
 

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RESOLVED - Accessing Desire2Learn
Unscheduled Outage
Resolved
Feb 05, 2013 06:00 AM - Feb 05, 2013 07:57 AM
D2L Brightspace
All UNB Campuses

UNB Students should now be able to access their Desire2Learn (D2L) Course Management Service.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

UNB Students currently are unable to access their Desire2Learn (D2L) Course Management Service.  This is being investigated and should be resolved shortly. 

If you have any questions or concerns, please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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VoIP Telephone Maintenance this Sunday
Scheduled Outage
Resolved
Feb 03, 2013 06:00 AM - Feb 03, 2013 08:15 AM
Network
Fredericton

The scheduled maintenance was completed successfully, and services have been restored.

On Sunday, February 3, ITS will be performing regular maintenance on UNB’s VoIP telephone service. Sometime between 6 a.m. and 7 a.m. there will be a 30 second interruption to all incoming and outgoing calls; Voicemail will continue to work.
 
After this short interruption, your VoIP telephone will restart, which will also result in the temporary loss of internet connectivity on any computer connected through the VoIP phone.
 
This maintenance includes a security patch and a configuration update to change the time display on VoIP phones from 24-hour to 12-hour format.
 
To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

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UNB Students unable to access their UNB email
Unscheduled Outage
Resolved
Feb 01, 2013 10:40 AM - Feb 01, 2013 12:01 PM
Email
All UNB Campuses

The issue affecting access to student email through the myUNB Portal has been resolved. If you are still unable to access your email,  please contact the ITS Help Desk: 453-5199.

Students currently are unable to access their UNB email through their myUNB Portal.  UNB Student email is hosted by Microsoft who are investigating this issue. 

If you have any questions or concerns please contact the ITS help Desk at:  helpdesk@unb.ca or 453-5199

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Message from Desire2Learn regarding recent services disruption
Unscheduled Outage
Resolved
Feb 01, 2013 09:15 AM - Feb 01, 2013 09:15 AM
D2L Brightspace
All UNB Campuses

Please see the note from the President & CEO of Desire2Learn:

Members of UNB Community,

I am writing to you to outline the current situation involving Learning@UNB powered by Desire2Learn.
As you are painfully aware we are experiencing significant challenges with one of our cloud data centres and this is directly impacting your online experience at UNB.

I understand the severe impact this has on you whether you are a student, faculty member or a member of the institution’s administration. This is unacceptable and you have my most sincere apology.

Every member of our team here at Desire2Learn starting with myself is abundantly clear regarding the magnitude of the issue. We are working around the clock, utilizing every available resource including those of our partners to drive resolution to this problem. This is our highest priority and we will not rest until it is corrected, allowing you to get back to your commitments.

For those of you who know me personally, you understand my commitment to the success of education. We will get this problem resolved and work diligently to regain your confidence.

Our team will provide further updates as we work toward resolution.

Sincerely,
John Baker
President & CEO
Desire2Learn Incorporated

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RESOLVED - Desire2Learn is experiencing technical issues
Unscheduled Outage
Resolved
Jan 31, 2013 02:04 PM - Jan 31, 2013 02:04 PM
D2L Brightspace
All UNB Campuses

Users should now be able to access their Desire2Learn Course Management System.

If you have questions or concerns please contact the ITS help desk at:   help desk@unb.ca or 453-5199.

Desire2Learn is experiencing technical issues. Some users may intermittently experience slow access to content, or may be unable to access/upload/download content. The issue is currently being investigated by Desire2Learn.

for updates I will refer you to: www.unb.ca/its

If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199.

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Network connectivity is currently unavailable in Tilley Hall
Unscheduled Outage
Resolved
Jan 31, 2013 08:15 AM - Jan 31, 2013 08:45 AM
Network
Fredericton

The network issues in Tilley Hall have been resolved for both the wired and wireless networks.


If you are still experiencing any connectivity issues, please contact the ITS Help Desk: 453-5199.

There currently is a network outage affecting both the wired and wireless networks.  ITS is investigating this and should have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  help desk@unb.ca or 453-5199.

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RESOLVED - Emergency restart of the myUNB Portal Services
Scheduled Outage
Resolved
Jan 30, 2013 12:00 PM - Jan 30, 2013 12:05 PM
myUNB Portal
All UNB Campuses

The restart of the myUNB Portal was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

At 12:00pm today there will be an emergence restart of the myUNB Portal services.   Downtime will be approximately 5 minutes. 

If you have questions or concerns please contact the ITS Help Desk at:  heldpesk@unb.ca or 453-5199.

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RESOLVED: Accessing Desire2Learn
Unscheduled Outage
Resolved
Jan 30, 2013 08:00 AM - Jan 31, 2013 10:10 AM
D2L Brightspace
All UNB Campuses

The Desire2Learn outage is resolved. Users should be able to login, and access all course content as they normally would.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

We are currently experiencing issues with Desire2Learn. Some users may not be able to login to D2L. For users who can login, they may experience issues with accessing course content, or uploading/downloading files. Our Desire2Learn support team is aware of the issues and are working to resolve them.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - IT Service Interruption on Wednesday, January 30 from 6-8 a.m.
Scheduled Outage
Resolved
Jan 30, 2013 06:00 AM - Jan 30, 2013 07:00 AM
Network
Fredericton

The maintenance has been completed for the following buildings: 

-    IUC Physics
-    Bailey Hall
-    Student Union Building (SUB)

The IUC Concourse maintenance will be completed at a later to be anounced date.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, January 30 from 6:00 a.m. to 8:00 a.m. (2 hours), there will be a Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services:
 
-    IUC Physics
-    IUC Concourse

-    Bailey Hall
-    Student Union Building (SUB

As a result, all IT Services will be unavailable in these locations during the outage, including:

-    All UNB email
-    Access to Network printing and drives
-    Datatel
-    eServices
-    Footprints
-    All UNB Webpages
-    CMS
-    Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

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RESOLVED - Desire2Learn Unavailable
Unscheduled Outage
Resolved
Jan 29, 2013 05:15 PM - Jan 30, 2013 07:00 AM
D2L Brightspace
All UNB Campuses

Users should now be able to access their Desire2Learn Course Management System.

If you have questions or concerns please contact the ITS help desk at:   help desk@unb.ca or 453-5199.

Desire2Learn is currently unavailable. The D2L support team has been notified of the issue. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - Accessing Financial Records through eServices
Unscheduled Outage
Resolved
Jan 24, 2013 08:00 AM - Jan 24, 2013 09:40 AM
e-Services
All UNB Campuses

Users should now have access to their financial records through eServices.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Some users are experiencing issues accessing financial records through eServices.  ITS is investigating this issue and should have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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RESOLVED: Network outage effecting Keirstead Hall.
Unscheduled Outage
Resolved
Jan 23, 2013 11:00 AM - Jan 23, 2013 11:45 AM
Network
Fredericton

Network connectivity has been restored to Kierstead Hall.

If you have any further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Some users in Keirstead Hall currently have no network connectivity.  ITS is investigating this and should have it resolved shortly.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

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RESOLVED - IT Service Interruption in the South Gym on Wednesday, January 23 beginning at 6:30 a.m.
Scheduled Outage
Resolved
Jan 23, 2013 06:30 AM - Jan 23, 2013 07:00 AM
Network
Fredericton

the maintenance was completed successfully. 

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

On Wednesday, January 23 from 6:30 a.m. to 7:00 a.m. (30 minutes), there will be a Network outage in the South Gym to allow ITS to perform maintenance for the upcoming VoIP telephone services.
 
As a result, all IT Services will be unavailable in this location during the outage, including:
 
-    All UNB email
-    Access to Network printing and drives
-    Datatel
-    eServices
-    Footprints
-    All UNB Webpages
-    CMS
-    Desire2Learn
 
No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
To learn more about VoIP, visit: http://go.unb.ca/voip .
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

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RESOLVED - Faculty / Staff unable to access eMail through their myUNB Portal.
Unscheduled Outage
Resolved
Jan 21, 2013 04:45 PM - Jan 22, 2013 05:00 AM
Email
All UNB Campuses

UNB Faculty and Staff should now have full access to their UNB email. 

If you have any questions or concerns, please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Currently Faculty and Staff are unable to access the UNB email through the web interface or their myUNB Portal.  ITS is investigating this issue and should have it resolved shortly.

If you Have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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Desire2Learn Issues Logging in or Loading Files
Unscheduled Outage
Resolved
Jan 17, 2013 11:35 AM - Jan 18, 2013 07:56 AM
D2L Brightspace
All UNB Campuses

Some users are experiencing issues logging into Desire2Learn, or uploading files for a course once logged in. This is not affecting everyone. 

For some people affected by this, clearing the cache from the browser will fix the issue. For instructions on how to clear the cache please see: http://www.wikihow.com/Clear-Your-Browser's-Cache

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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Desire2Learn Issues accessing Content
Unscheduled Outage
Resolved
Jan 16, 2013 02:30 PM - Jan 17, 2013 12:05 AM
D2L Brightspace
All UNB Campuses

The issues with accessing Desire2Learn content have been resolved. If you are still experiencing difficulties accessing Desire2Learn content, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199.

Desire2Learn service is currently experiencing issues where some users are unable to access content.  The Desire2Learn Network Operations Center is currently investigating the issue and we hope to have it resolved quickly.

 

If you have any questions or concerns regarding this outage, please contact the ITS Helpdesk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - Emergency restart of the myUNB Portal.
Unscheduled Outage
Resolved
Jan 16, 2013 11:20 AM - Jan 16, 2013 11:30 AM
myUNB Portal
All UNB Campuses

The myUNB Portal service was restarted at 11:20am this morning to resolve performance issues.  Downtime was approximately 5 minutes.

If you have questions or concerns please contact eh ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

 

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RESOLVED - IT Service Interruption on Wednesday, January 16 from 6-7 a.m.
Scheduled Outage
Resolved
Jan 16, 2013 06:00 AM - Jan 16, 2013 07:00 AM
Network
Fredericton

On Wednesday, January 16 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services:
 
-    Singer Hall
-    Tilley Hall
 
As a result, all IT Services will be unavailable in these locations during the outage, including:

-    All UNB email
-    Access to Network printing and drives
-    Datatel
-    eServices
-    Footprints
-    All UNB Webpages
-    CMS
-    Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 
 

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RESOLVED - Power Outage at the Harriet Irving Library
Scheduled Outage
Resolved
Jan 16, 2013 05:30 AM - Jan 16, 2013 07:30 AM
Library
Fredericton

There will be a planned power outage at the Harriet Irving Library on January 16, at 5:30am. The outage is necessary to implement building upgrades, and is expected to last no more than 2 hours.


If you have any questions or concerns about this outage, please contact the ITS Help Desk: 453-5199.

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RESOLVED - IT Service Interruption on Wednesday, January 9 from 6-7 a.m.
Scheduled Outage
Resolved
Jan 09, 2013 06:00 AM - Jan 09, 2013 07:00 AM
Network
Fredericton

This outage was completed successfully. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, January 9 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services:
 
-    Singer Hall
-    Tilley Hall
As a result, all IT Services will be unavailable in these locations during the outage, including:
 
-    All UNB email
-    Access to Network printing and drives
-    Datatel
-    eServices
-    Footprints
-    All UNB Webpages
-    CMS
-    Desire2Learn
 
No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
To learn more about VoIP, visit: http://go.unb.ca/voip .
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

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RESOLVED - UNB's Online Registration Service is unavailable
Unscheduled Outage
Resolved
Jan 08, 2013 08:00 AM - Jan 08, 2013 08:29 AM
Other
All UNB Campuses

User should now be able to access UNB's Online Registration System.

If you have questions or concerns please  contact the ITS help desk at:  helpdesk@unb.ca or 453-5199.

UNB's Online Registration Services, Web Advisor is currently unavailable.  ITS is investigating this issue and should have it resolved shortly. 

If you have any questions or concerns please contact the ITS Help Desk at:  help desk@unb.ca or 453-5199.

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RESOLVED - Desire 2 Learn (D2L) is currently unavailable
Unscheduled Outage
Resolved
Jan 08, 2013 07:00 AM - Jan 08, 2013 08:56 AM
D2L Brightspace
All UNB Campuses

Users should now be able to access D2L

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

UNB's course management system (D2L) is currently unavailable.  We are investigating this and hope to have it resolved shortly.

If you have any questions or concerns please contact the ITS Help Desk at:  help desk@unb.ca or 453-5199.

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RESOLVED: myUNB Portal Unavailable
Unscheduled Outage
Resolved
Jan 07, 2013 02:25 PM - Jan 07, 2013 02:45 PM
myUNB Portal
Fredericton

The myUNB Portal is once again available. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

The myUNB Portal is currently unavailable. We are investigating the issue. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - Possible Wireless Connectivity Issues
Unscheduled Outage
Resolved
Jan 07, 2013 10:00 AM - Jan 08, 2013 08:23 AM
Network
All UNB Campuses

All UNB wireless connectivity should now be restored.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

We are currently experiencing intermittent issues with the wireless network.  Faculty, staff and students may find that they are unable to connect to the wireless network in various locations across campus.  The situation is currently being investigated, please visit www.unb.ca/its for updates on the situation.

If you have any questions or concerns, please contact the ITS Help Desk at 506-453-5199 or helpdesk@unb.ca.
 

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RESOLVED - Wireless Outage Rescheduled for 1 p.m. Today
Scheduled Outage
Resolved
Jan 04, 2013 01:00 PM - Jan 04, 2013 01:30 PM
Network
All UNB Campuses

The maintenance was completed successfully.

If you  have questions or concerns, please contact ITS Help Desk at 453-5199 or email helpdesk@unb.ca.

 

RESCHEDULED: NEW METHOD FOR CONNECTING TO WIRELESS@UNB

Due to an unexpected national network outage impacting UNB and other Atlantic Universities this morning, ITS was required to delay the scheduled upgrade for connecting to wireless@UNB to this afternoon from 1:00 p.m. – 1:30 p.m.

During this 30-minute outage, wireless access will be sporadic. Please review the original notice below for new connection details.

If you have any questions please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199.

--ORIGINAL NOTICE--

NEW METHOD FOR CONNECTING TO WIRELESS@UNB

Did you receive a new laptop, smartphone or tablet over the holidays?

Effective Friday, Jan. 4, a new method for connecting to Wireless@UNB will make it easier than ever to access UNB’s wireless network from your laptop or mobile device.

With the same high level of security, this new method not only allows BlackBerry and Windows 8 devices to access Wireless@UNB for the first time but also makes connecting from a Mac, iPhone, iPad or iPod Touch even easier.

To set up your device to connect to wireless using the new method, follow the instructions available at http://www.unb.ca/its/setup-wireless/index.html .

Devices previously setup to connect to Wireless@UNB will not be affected by this change and should not experience any interruption to their wireless service.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED - IT Service Outage on Saint John Campus
Unscheduled Outage
Resolved
Jan 04, 2013 05:00 AM - Jan 04, 2013 01:00 PM
Network
Saint John

All network services should now be restored.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Faculty, staff and students located on the Saint John campus are unable to access the following IT Services as a result of a national network outage impacting some Atlantic Universities. ITS is currently investigating the issue with our colleagues and partners; as more information becomes available it will be communicated.
 
Saint John IT Services Unavailable:
 
-          All UNB webpages and online services
-          myUNB Portal
-          Network File Access (P:\, H:\ and J:\)
-          Network Printing (Lab and Departmental)
-          Email and Calendar (no emails will be lost)
-          Datatel
These IT services can continue to be accessed using a smartphone or an internet connection off the Saint John campus.
 
If you have any questions, please contact PCS at helpline@unbsj.ca or 648-5555 or the Student Technology Centre at studenthelpdesk@unbsj.ca or 657-4357.
 

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RESOLVED - IT Service Interruption on Wednesday, January 2 from 6-8 a.m.
Scheduled Outage
Resolved
Jan 02, 2013 06:00 AM - Jan 02, 2013 08:00 AM
myUNB Portal,Email,Library,D2L Brightspace,e-Services,Printing,File Sharing,Datatel,Web,Other,Network
Fredericton

The network outage was completed successfully. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, January 2 from 6:00 a.m. to 8:00 a.m. (2 hours), there will be a Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services:

- IUC Physics
- IUC Concourse (Science Library)

As a result, all IT Services will be unavailable in these locations during the outage, including:

- All UNB email
- Access to Network printing and drives
- Datatel
- eServices
- Footprints
- All UNB Webpages
- CMS
- Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.

To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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myUNB Portal - Login Unavailable
Unscheduled Outage
Resolved
Dec 30, 2012 12:30 PM - Dec 30, 2012 12:55 PM
myUNB Portal
All UNB Campuses

All UNB students, faculty and staff should now be able to login to their myUNB Portal.

If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199

Currently UNB students, faculty and staff are unable to access their myUNB Portal. ITS is investigating this issue and hopes to have it resolved shortly.

If you have any questions or concerns please contact the ITS Help Desk at: help desk@unb.ca or 453-5199.

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IT Service Interruption on Saturday, December 22 for 3 hrs beginning at 6 a.m.
Scheduled Outage
Resolved
Dec 22, 2012 06:00 AM - Dec 22, 2012 09:00 AM
Email,Printing,File Sharing
All UNB Campuses

The maintenance was completed successfully, and all services are back up and running.

 

If you are still experiencing any issues accessing IT services, please contact the ITS Help Desk: 453-5199.

On Saturday, December 22 from 6 a.m. – 9 a.m. (3 hours), some IT services will be unavailable to allow ITS to perform maintenance.  This outage will affect the following:
 
-   All connectEd services for faculty and staff

  • Email* and Calendar (including access through the myUNB Portal)
  • Access to Network printing and file drives (H:/ and P:/)
  • Email and calendar access from Smartphones (iPhone, Android, BlackBerry)
  • VoIP voicemail*

-  On-campus wired and wireless network access

*All email and VoIP voicemail messages received during the outage will not be lost but will be put in a queue and delivered when services are restored.

Student email (Live@edu) will not be affected by this outage.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

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RESOLVED - Power Outage at Wu Conference Centre, and McLeod House
Unscheduled Outage
Resolved
Dec 21, 2012 07:00 AM - Dec 21, 2012 10:24 AM
Network
Fredericton

Power has now been restored at Wu Conference Centre, and McLeod House.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 4535199.

There is currently a power outage at the Wu Conference Centre, and McLeod House which is impacting all networking services in that building.  This is being investigated and should be resolved shortly.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

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RESOLVED - Student Printing is currently unavailable.
Unscheduled Outage
Resolved
Dec 17, 2012 05:20 PM - Dec 17, 2012 06:20 PM
Printing
All UNB Campuses

Student printing is now available. 

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 4525199

Currently students are not able to print to UNB Lab's.  ITS is investigating this issue

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 4525199

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RESOLVED - Network / System issues affecting UNB networks
Unscheduled Outage
Resolved
Dec 12, 2012 08:15 AM - Dec 12, 2012 11:56 AM
Other
All UNB Campuses

All IT services should now be fully restored.

If you have any questions or concerns please contact the ITS Help Desk at:  help desk@unb.ca or 453-5199. 

We are currently experiencing network / system issues affecting both the Saint John and Fredericton Campuses. This may be impacting email, wireless network and wired network connections.  ITS is investigating this and hopes to have it resolved shortly

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

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IT Service Interruption on Wednesday, December 12 from 6-7 a.m.
Scheduled Outage
Resolved
Dec 12, 2012 06:00 AM - Dec 12, 2012 07:00 AM
myUNB Portal,Email,Library,D2L Brightspace,e-Services,Printing,File Sharing,Datatel,Web,Other,Network
Fredericton

On Wednesday, December 12 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services:


- C.C. Jones Student Services Centre
- R.N. Scott Hall (Biomedical Engineering)
- Sir Howard Douglas Hall (Old Arts)
- Forestry & Geology Building
 

As a result, all IT Services will be unavailable in these locations during the outage, including:

- All UNB email
- Access to Network printing and drives
- Datatel
- eServices
- Footprints
- All UNB Webpages
- CMS
- Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.



To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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Faculty and Staff Email Unavailable
Unscheduled Outage
Resolved
Dec 11, 2012 03:15 PM - Dec 11, 2012 03:30 PM
Email
All UNB Campuses

Today at 3:15 p.m. Faculty and Staff experienced a loss of email access. Faculty and Staff email was unavailable for approximately 15 minutes.

This issue has now been resolved and any Faculty or Staff members who still do not have email access in their Outlook clients should restart their computer.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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Resolved: Student Email Unavailable
Unscheduled Outage
Resolved
Dec 07, 2012 09:05 AM - Dec 07, 2012 08:56 AM
Email
All UNB Campuses

Student Email is currently not working. Students will not be able to access Email using the MyUNB Portal or by navigating directly to the outlook.com/unb.ca URL.

We are aware of the issue and are working to resolve it as fast as possible.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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Wireless Unavailable on Thursday, Dec. 6 for 20 min. Beginning at 5 a.m.
Scheduled Outage
Resolved
Dec 06, 2012 05:00 AM - Dec 06, 2012 05:20 AM
Network
All UNB Campuses

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS help Desk at:  help desk@unb.ca or 453-5199.

On Thursday, December 6 from 5:00 a.m. – 5:20 a.m. (20 minutes), ITS will be performing maintenance on UNB’s Wireless Network. Faculty, staff and students will be unable to access wireless during this time.



If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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Student Print Services Issue
Unscheduled Outage
Resolved
Dec 05, 2012 06:00 PM - Dec 05, 2012 07:30 PM
Printing
All UNB Campuses

Student Print services were restored around 7:30PM.

 

If you have any questions or continuing print issues, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

Student printing services and print credit purchases are currently not working.

We are aware of the issue and are working to resolve it as fast as possible.

 

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

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Restarting UNB Secure Authentication Service today at 2:45 p.m.
Unscheduled Outage
Resolved
Dec 05, 2012 02:45 PM - Dec 05, 2012 02:50 PM
myUNB Portal
All UNB Campuses

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS help Desk at:  help desk@unb.ca or 453-5199.

Restarting UNB’s Secure Authentication Service today at 2:45 p.m.
 
UNB’s secure authentication service which allows you to log in to secure IT services will be restarted today at 2:45 p.m. to apply a security patch. The outage will last approximately 3 to 5 minutes during which time you will not be able to log in to UNB secure IT services.  If you are already logged in during the outage you may experience issues or errors up to 35 minutes after the outage period. If this occurs, please sign out and log in again – this includes students using mail clients to access their UNB email.
 
If you have any questions, please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199.
 

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IT Service Interruption in the SUB on Wednesday, December 5 from 6-7 a.m.
Scheduled Outage
Resolved
Dec 05, 2012 06:00 AM - Dec 05, 2012 07:30 AM
Network
Fredericton

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS help Desk at:  help desk@unb.ca or 453-5199.

On Wednesday, December 5 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the Student Union Building (SUB) to allow ITS to perform maintenance for the upcoming VoIP telephone services.
 
As a result, all IT Services will be unavailable in the SUB during the outage, including:

-    All UNB email
-    Access to Network printing and drives
-    Datatel
-    eServices
-    Footprints
-    All UNB Webpages
-    CMS
-    Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

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RESOLVED - Network connectivity issues in Old Arts Building
Unscheduled Outage
Resolved
Nov 28, 2012 07:30 AM - Nov 28, 2012 08:23 AM
Network
Fredericton

All network connectivity should now be restored. 

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Network connectivity is currently unavailable for some users in the Old Arts Building.  ITS is investigating this and should have it resolved shortly.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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IT Service Interruption on Wednesday, November 28 from 6-7 a.m.
Scheduled Outage
Resolved
Nov 28, 2012 06:00 AM - Nov 28, 2012 07:00 AM
Network
Fredericton

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

On Wednesday, November 28 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services:
 
-        Sir Howard Douglass hall (Old Arts)
-        Forestry & Geology Building
-        IUC Forestry
 
As a result, all IT Services will be unavailable in these locations during the outage, including:

-    All UNB email
-    Access to Network printing and drives
-    Datatel
-    eServices
-    Footprints
-    All UNB Webpages
-    CMS
-    Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

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Email Phishing Advisory for UNB
Unscheduled Outage
Resolved
Nov 27, 2012 11:33 AM - Nov 26, 2012 08:00 AM
Email
All UNB Campuses

Recently there was a phishing email sent to UNB faculty, staff and students asking you to click on a link and enter your Login ID and Password. The email appeared to be coming from the University of New Brunswick Login Email Help Desk.


If you received this email or an email of this nature, please delete it immediately. Do not respond or click on any links. If you replied to this message, please reset your UNB password from a different computer than the one you used to enter your information and contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.


Please help us stomp out phishing! Be suspicious of any emails requesting your login information. If you ever question the legitimacy of an email, contact the ITS Help Desk (453-5199 or helpdesk@unb.ca ) before you respond or open any links and they will let you know.


For more information on phishing and how to recognize a phishing email, visit http://www.unb.ca/its/it-security/email.html .
 
 

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RESOLVED - myUNB Portal - is currently unavailable
Unscheduled Outage
Resolved
Nov 26, 2012 09:15 AM - Nov 26, 2012 11:18 AM
myUNB Portal
All UNB Campuses

All UNB students, faculty and staff should now be able to login to their myUNB Portal.

If you have questions or concerns please  contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Currently UNB students, faculty and staff are unable to access their myUNB Portal.  ITS is investigating this issue and hopes to have it resolved shortly.

If you have any questions or concerns please  contact the ITS Help Desk at:  help desk@unb.ca or 453-5199.

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RESOLVED - IT Service Interruption on Wednesday, November 21 from 6-7 a.m.
Scheduled Outage
Resolved
Nov 26, 2012 06:00 AM - Nov 26, 2012 07:00 AM
myUNB Portal,Email,Library,D2L Brightspace,e-Services,Printing,File Sharing,Datatel,Web,Other,Network
Fredericton

The network outage was completed successfully.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199


On Wednesday, November 21 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services:



- UNB Bookstore

- Annex C

- McConnell Hall

As a result, all IT Services will be unavailable in these locations during the outage, including:

- All UNB email
- Access to Network printing and drives
- Datatel
- eServices
- Footprints
- All UNB Webpages
- CMS
- Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.



To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED - Issues with 4-digit dialing
Unscheduled Outage
Resolved
Nov 21, 2012 10:00 AM - Nov 21, 2012 01:58 PM
Other
Fredericton

Users should now be able to dial 4 digit phone numbers across campus. 

If you have questions or concerns please contact the ITS Help desk at:  help desk@unb.ca or 453-5199

We are currently experiencing an issue with 4-digit dialing on the Fredericton campus. To make a call please dial 9 plus the full 7-digit number of the individual you are calling. Aliant is currently working on the issue. We do not know the expected down time; updates will be provided once available.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.
 
 

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RESOLVED - Faculty / Staff email is currently unavailable
Unscheduled Outage
Resolved
Nov 20, 2012 09:30 AM - Nov 20, 2012 09:45 AM
Email
All UNB Campuses

Faculty / Staff email services was temporarily unavailable.  Downtime was between (9:30am and 9:45am)   ITS is currently investigating this issue. 

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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Network outage in multiple buildings
Unscheduled Outage
Resolved
Nov 17, 2012 11:15 AM - Nov 17, 2012 05:30 PM
Network
Fredericton

Access to the network in the residences has been restored. All affected locations are now able to access the network.

If you are still unable to access the network or internet, please contact the ITS Help Desk for assistance: 453-5199.

 

-----------------

Network access to the IUC buildings has been restored. However, the residence network is still down, and ITS is continuing to work to resolve the issues.

Due to a power outage last night, several buildings on campus are experiencing network connectivity issues. ITS is currently working diligently to get these issues resolved.

Locations include:

  • IUC Concourse (Science Library)
  • IUC Forestry
  • IUC Physics Admin
  • All Residences

Please contact the ITS Help Desk if you have any questions or concerns: 453-5199

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RESOLVED - Staff Printing Outage
Unscheduled Outage
Resolved
Nov 14, 2012 01:15 PM - Nov 14, 2012 04:01 PM
Printing
All UNB Campuses

UNB Faculty and Staff are currently experiencing an unscheduled Printing Outage. The outage is affecting all Faculty and Staff printing services on the UNB Campus.

 

We are currently working to resolve this outage as soon as possible.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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myUNB Portal Brief Outage
Scheduled Outage
Resolved
Nov 14, 2012 12:00 PM - Nov 14, 2012 12:05 PM
myUNB Portal
All UNB Campuses

The myUNB Portal will be unavailable briefly today, starting at 12:00 P.M. This is to address an issue where some users do not see the landing page after logging into the myUNB Portal.

The outage is expected to last 5 minutes. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED Network Outage at Beaverbrook House
Unscheduled Outage
Resolved
Nov 14, 2012 10:03 AM - Nov 14, 2012 03:59 PM
Network
Saint John

Network problems are being experienced at Beaverbrook House in Saint John.  The issue is currently being investigated.

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RESOLVED: HIL Network Outage on Wednesday, November 14 between 6:00am and 7:00am
Scheduled Outage
Resolved
Nov 14, 2012 06:00 AM - Nov 14, 2012 07:00 AM
Network
Fredericton

Network connectivity has been restored in the Harriet Irving Library. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Tomorrow morning, Wednesday, November 14 between 6:00am and 7:00am their will be a 5 minute network outage at the Harriet Irving Library.

If you have any questions or concerns please contact the ITS help desk at:  help desk@unb.ca or 453-5199
 

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RESOLVED: IT Service Interruption on Wednesday, November 14 from 6-7 a.m.
Scheduled Outage
Resolved
Nov 14, 2012 06:00 AM - Nov 14, 2012 07:00 AM
Network
Fredericton

This outage is resolved. All services have been restored in the buildings affected. 

 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. 

On Wednesday, November 14 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services:
 
-        Wu Centre
-        Annex C
-        Head Hall (HE13)


As a result, all IT Services will be unavailable in these locations during the outage, including:

-    All UNB email

-    Access to Network printing and drives

-    Datatel

-    eServices 

-    Footprints 

-    All UNB Webpages 

-    CMS

-    Desire2Learn 

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

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RSOLVED - Problems with Wireless Connection
Unscheduled Outage
Resolved
Nov 12, 2012 01:50 PM - Nov 12, 2012 03:26 PM
Network
Fredericton

Access to UNB's wireless networks should now be restored.

If you still have questions or need further help regarding this issue,
please contact ITS Help Desk at 453-5199 or email helpdesk@unb.ca.

Regards,

Stephen

 

We are currently experiencing intermittent issues with the wireless network across the Fredericton campus.  Faculty, staff and students may find that they are unable to connect to the wireless network in various locations across campus.  The situation is currently being investigated, please visit www.unb.ca/its for updates on the situation.

If you have any questions or concerns, please contact the ITS Help Desk at 506-453-5199 or helpdesk@unb.ca.

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RESOLVED - Datatel will be unavailable for maintenance on November 7 at 6:00am
Scheduled Outage
Resolved
Nov 07, 2012 06:00 AM - Nov 07, 2012 06:15 AM
Datatel
All UNB Campuses

The Datatel maintenance was completed successfully.

If you have any questions or concerns please contact the ITS Help Desk at:   heldpesk@unb.ca or 453-5199.

Datatel will be unavailable for maintenance  on Wednesday, November 7 at 6:00am.  Downtime will be approximately 15 minutes.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199
 

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RESOLVED Student Printing Services were briefly unavailable
Unscheduled Outage
Resolved
Nov 06, 2012 03:05 PM - Nov 06, 2012 03:15 PM
Printing
All UNB Campuses

Student Printing Services were briefly unavailable between 3:05pm and 3:15pm today. 

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199
 

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RESOLVED - Student printing is currently unavailable
Unscheduled Outage
Resolved
Nov 05, 2012 09:00 PM - Nov 05, 2012 09:25 PM
Printing
All UNB Campuses

Students are now able to print to UNB lab printers.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 342-5188.

Students are currently unable to print to UNB lab printers.  ITS is investigating this and should have this resolved shortly.  

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 342-5188.

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RESOLVED - Chrome Malware Warning Appearing on some UNB Webpages
Unscheduled Outage
Resolved
Nov 05, 2012 09:40 AM - Nov 05, 2012 11:55 PM
Web
All UNB Campuses

When using Chrome to view UNB’s websites, you may notice a few webpages displaying a Chrome Malware Warning message instead of UNB content. These warning pages will not harm your computer and it is not a virus or phishing attempt. The issue causing these warning pages is due to website analytic software used to capture website visits. This software has been disabled and the Chrome ‘warning’ pages will disappear throughout the day.
 
If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - IT Service Interruption on Sunday, November 4 for 2 Hours
Scheduled Outage
Resolved
Nov 04, 2012 06:00 AM - Nov 04, 2012 08:00 AM
Other
All UNB Campuses

This maintenance has been completed successfully.  

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199
 

On Sunday, November 4 from 6 a.m. to 8 a.m. (2 hours), some IT services will be unavailable to allow ITS to perform system maintenance. This outage will affect the following UNB services:
 
-        Datatel Colleague
-        eServices
-        Webadvisor online course registration
-        WebTimeEntry
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

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RESOLVED - UNB's VOIP telephones are not accepting incoming calls
Unscheduled Outage
Resolved
Nov 03, 2012 10:00 PM - Nov 04, 2012 10:45 PM
Network
All UNB Campuses

Faculty and Staff Who have been migrated to the VOIP telephones are now able to receive calls from off campus. 

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199
 

Those Faculty and Staff who have been migrated to the VOIP telephones  are experiencing a service disruption.  Calls from off campus are not being received by these phone.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199
 

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RESOLVED - myUNB Portal Interruption on Saturday, November 3 for 6 hours begining at 6:30 p.m.
Scheduled Outage
Resolved
Nov 03, 2012 06:30 PM - Nov 04, 2012 12:00 AM
myUNB Portal
All UNB Campuses

This maintenance has been completed successfully. 

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199
 

On Saturday, November 3 from 6:30 p.m. to 12:30 a.m. (6 hours), the myUNB Portal will be unavailable while ITS performs maintenance. Faculty, staff and students will be unable to access the myUNB Portal during this time.

To access your UNB email, eServices, Desire2Learn, myFiles and Course Registration during the outage, visit http://unb.ca/outage.html and use the links provided.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

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RESOLVED - Faculty / Staff printing was temporarily unavailable
Unscheduled Outage
Resolved
Nov 02, 2012 03:30 PM - Nov 02, 2012 03:45 PM
Printing
All UNB Campuses

Faculty / Staff printing was temporarily unavailable between 3:30pm and 3:45pm today. 

 

If you have any questions or concerns please contact the ITS Help desk at: helpdesk@unb.ca or 453-5199.

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RESOLVED - Faculty / Staff Departmental P drives are currently unavailable.
Unscheduled Outage
Resolved
Nov 01, 2012 02:35 PM - Nov 01, 2012 03:07 PM
File Sharing
All UNB Campuses

UNB Faculty and Staff are now able to access their departmental P drives.  This service was unavailable for approximately 20 minutes. 

If you have any questions or concerns please contact the ITS Help Desk at:  help desk@unb.ca or 453-5199

UNB Faculty and Staff are currently not able to  access their departmental P: drives.  ITS is investigating this issue.

If you have any questions or concerns please  contact the ITS Help Desk at:  help desk@unb.ca or 453-5199

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RESOLVED - Unscheduled Network Outage at Harriet Irving Library
Unscheduled Outage
Resolved
Oct 31, 2012 03:25 PM - Nov 01, 2012 08:14 AM
myUNB Portal,Email,Library,D2L Brightspace,e-Services,Printing,File Sharing,Datatel,Web,Other,Network
Fredericton

All network connectivity should now be restored to the Harriet Irving Library.

If you have any questions or concerns please contact the ITS help Desk at:  helpdesk@unb.ca or 53-5199.
 

Due to extenuating circumstances, there will be a brief Network Outage today, Wednesday, October 31, at the Harriet Irving Library. This outage will affect all network services at the Library.

Due to the nature of the issue, it is impossible to predict the exact time of the outage but the duration will be no longer than 10 minutes.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED - MacLaggan Hall Closed due to Electrical Issues
Unscheduled Outage
Resolved
Oct 31, 2012 01:04 PM - Nov 01, 2012 08:35 AM
Network
Fredericton

All network connectivity should now be restored to MacLaggan Hall.

If you have any questions or concerns please contact the ITS help Desk at:  helpdesk@unb.ca or 53-5199.

MacLaggan Hall is currently experiencing electrical issues resulting in no network connectivity.  Due to these issues MacLaggan Hall will be closed for the day (October 31, 2012).

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199. 

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RESOLVED - IT Service Interruption in Head Hall on Wednesday, October 31 from 6-7 a.m.
Scheduled Outage
Resolved
Oct 31, 2012 06:00 AM - Oct 31, 2012 07:00 AM
myUNB Portal,Email,Library,D2L Brightspace,e-Services,Printing,File Sharing,Datatel,Web,Other,Network
Fredericton

The maintenance was completed successfully

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

On Wednesday, October 31 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in Head Hall to allow ITS to perform maintenance for the upcoming VoIP telephone services.



As a result, all IT Services will be unavailable in this location during the outage, including:

- All UNB email
- Access to Network printing and drives
- Datatel
- eServices
- Footprints
- All UNB Webpages
- CMS
- Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.



To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED - Faculty / Staff printing currently unavailable
Unscheduled Outage
Resolved
Oct 29, 2012 10:15 AM - Oct 29, 2012 10:25 AM
Printing
All UNB Campuses

Faculty staff printing was briefly unavailable this morning between 10:15am and 10:25am.  This issue has since been resolved.

IF you have any questions or concerns please contact the ITS Help Desk at;  heldpesk@unb.ca or 453-5199

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RESOLVED - Sporadic networking issues across campus
Unscheduled Outage
Resolved
Oct 24, 2012 03:20 PM - Oct 24, 2012 03:52 PM
Network
All UNB Campuses

There was  sporadic network connectivity issues across the UNB campuses.  These issues have been resolved.  

If you have any questions or concerns please  contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

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RESOLVED - Networking Issues - Head Hall E Level
Unscheduled Outage
Resolved
Oct 24, 2012 08:27 AM - Oct 24, 2012 09:24 AM
Network
Fredericton

Network connectivity should now be restored to all of the Head Hall location

If you have any questions or concerns please contact the ITS Help Desk at:  help desk@unb.ca or 453-5199.

We are currently experiencing networking issues on E Level within Head Hall.  Faculty, staff and student computers on E Level are not able to access network services of any kind.  We are working to correct the issue now.


If you have any questions or concerns, please contact the ITS Help Desk at 506-453-5199/helpdesk@unb.ca

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COMPLETED - IT Service Interruption on Wednesday, October 24 from 6-7 a.m.
Scheduled Outage
Resolved
Oct 24, 2012 06:00 AM - Oct 24, 2012 07:00 AM
myUNB Portal,Email,Library,D2L Brightspace,e-Services,Printing,File Sharing,Datatel,Web,Other,Network
Fredericton

The network outage was completed successfully.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, October 24 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services:



- Currie Centre

- Gillin Hall

- Head Hall (E-Level)

As a result, all IT Services will be unavailable in these locations during the outage, including:

- All UNB email
- Access to Network printing and drives
- Datatel
- eServices
- Footprints
- All UNB Webpages
- CMS
- Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.



To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED - D2L - Desire 2 Learn Course Management Service
Unscheduled Outage
Resolved
Oct 23, 2012 08:00 AM - Oct 23, 2012 08:34 AM
D2L Brightspace
All UNB Campuses

Desire 2 Learn is now available. 

If you have any questions or concerns please contact the ITS Help Desk at:  help desk@unb.ca or 453-5199.

UNB's online course management system D2L is unavailable.  We are currently investigating this issue.

If you have any questions or concerns please contact the ITS Help Desk at:  help desk@unb.ca or 453-5199.

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RESOLVED - Student eMail Services unavailable
Unscheduled Outage
Resolved
Oct 23, 2012 08:00 AM - Oct 23, 2012 09:00 AM
Email
All UNB Campuses

Students should now have access to their UNB email through their myUNB Portal.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Currently students are unable to access their UNB email through the myUNB Portal.  ITS is investigating this issue.

If you have any questions or concerns please contact the ITS Help Desk at:  help desk@unb.ca or 453-5199.

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RESOLVED - UNB Faculty / Staff email
Unscheduled Outage
Resolved
Oct 19, 2012 10:45 AM - Oct 19, 2012 01:00 PM
Email
All UNB Campuses

UNB Faculty and Staff are now able to access their UNB email accounts. 

If you have any questions or concerns please contact the ITS Help Desk at:  help desk@unb.ca or 453-5199.

UNB Faculty / Staff are currently  unable to access their UNB email.  ITS is investigating this issue. 

If you have any questions or concerns please contact the ITS Help Desk at:  help desk@unb.ca or 453-5199.

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RESOLVED - UNB - Faculty / Staff accessing email through their myUNB Portal
Unscheduled Outage
Resolved
Oct 17, 2012 12:15 PM - Oct 17, 2012 12:30 PM
Email
All UNB Campuses

UNB Faculty and Staff can now access their email through their myUNB Portal.

If you have any questions or concerns please  contact the ITS Help Desk at:  help desk@unb.ca
 

Currently Faculty and Staff are unable to access their email through their myUNB Portal.  You can still access it directly by going to the following website:  https://unbmail.unb.ca/owa

ITS Is investigating this issue and hopes to have it resolved shortley. 

If you have any questions or concerns please  contact the ITS Help Desk at:  help desk@unb.ca
 

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IT Service Interruption on Wednesday, October 17 from 6-7 a.m.
Scheduled Outage
Resolved
Oct 17, 2012 06:00 AM - Oct 17, 2012 07:00 AM
Network
All UNB Campuses

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, October 17 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following location to allow ITS to perform maintenance for the upcoming VoIP telephone services:
 
-        Head Hall

 

As a result, all IT Services will be unavailable in this location during the outage, including:

-    All UNB email

-    Access to Network printing and drives

-    Datatel

-    eServices

-    Footprints 

-    All UNB Webpages

-    CMS

-    Desire2Learn 

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

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Email Phishing Advisory for UNB
Unscheduled Outage
Resolved
Oct 16, 2012 07:50 AM - Oct 23, 2012 01:09 PM
Email
All UNB Campuses

A phishing email was sent to UNB faculty, staff and students today informing you that an email you received was infected with a virus and asking you to click a link to verify and clean your account. The email appeared to be coming from the University of New Brunswick – Information Technology Services using the email address help@unb.ca.

Although this email appeared to come from a legitimate UNB source, keep in mind ITS will never ask you to provide your Login ID and Password. If you received this email or an email of this nature, please delete it immediately. Do not respond or click on any links..

If you did respond to this email, log into your eServices and change your password, then contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca to let them know.

Please help us stomp out phishing! Be suspicious of any emails requesting your login information. If you ever question the legitimacy of an email, contact the ITS Help Desk (453-5199 or helpdesk@unb.ca ) before you respond or open any links and they will let you know.
 

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RESOLVED - UNB - Faculty / Staff email is currently unavailable
Unscheduled Outage
Resolved
Oct 15, 2012 02:20 PM - Oct 15, 2012 03:07 PM
Email
All UNB Campuses

All Faculty / Staff should now be able to access their UNB  email services.  .

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

UNB's Faculty / Staff email services is unavailable.  ITS is currently investigating this issue. 

If you have any questions or concerns please contact the ITs Help Desk at:  helpdesk@unb.ca or 453-5199.

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RESOLVED - IT Service Interruption on Sunday, October 14 for 2 hours beginning at 6 a.m.
Scheduled Outage
Resolved
Oct 14, 2012 06:00 AM - Oct 14, 2012 08:00 AM
Other
All UNB Campuses

posted by stevem

On Sunday, October 14 from 6 a.m. – 8 a.m. (2 hours) ITS will be performing maintenance on es.unb.ca and wikis.unb.ca . As a result, the ‘Today’s Events’, ‘My Notifications’ and ‘UNB Alerts and Cancellations’  widgets in the myUNB Portal may not function as expected and anyone using es.unb.ca or wikis.unb.ca may be unexpectedly logged off during this time.
 
No notifications will be lost during the outage. All notifications will be put in a queue and delivered when services are restored.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

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RESOLVED - UNB Website Search Tool Unavailable October 14 for 3 Hours beginning at 6 a.m.
Scheduled Outage
Resolved
Oct 14, 2012 06:00 AM - Oct 14, 2012 09:00 AM
Web
All UNB Campuses

The maintenance was completed successfully. 

If you have any questions or concerns please contact the ITS Help Desk at:  help desk@unb.ca or 453-5199.   

On Sunday, October 14 from 6 a.m. to 9 a.m. (3 hours), the UNB Website Search tool will be unavailable while ITS upgrades the software to the latest version. All UNB Website Search functionality (except the UNB phonebook search) will be unavailable during this time.
 
UNB’s search results may be incomplete for 24 - 72 hours following the outage while the search appliance rebuilds the search index.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

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CANCELLED - Desire 2 Learn (D2L) Outage on October Saturday 13th
Scheduled Outage
Resolved
Oct 13, 2012 10:00 PM - Oct 14, 2012 10:00 AM
D2L Brightspace
All UNB Campuses

posted by stevem

There will be a scheduled outage affecting UNB's online course management system - D2L  on Saturday, October 13 from 10:00pm to Sunday 10:00am. 

If you have any questions or concerns please contact the ITS help desk at:  helpdesk@unb.ca or 453-5199.

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RESOLVED - Users are currently unable to login to Datatel
Unscheduled Outage
Resolved
Oct 12, 2012 08:16 AM - Oct 12, 2012 08:36 AM
Datatel
All UNB Campuses

Users should now be able to login to the Datatel website.


If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

Users are currently unable to login to the Datatel website, https://datatelui.unb.ca/live/. We are investigating the issue.


If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

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RESOLVED - Desire 2 Learn (D2L)
Scheduled Outage
Resolved
Oct 12, 2012 07:00 AM - Oct 12, 2012 07:05 AM
D2L Brightspace
All UNB Campuses

On Friday, October 12, the Desire 2 Learn (D2L) course management system will be unavailable for 5 minutes between 7:00am and 7:05am.

If you have anymore questions or concerns please contact the ITS Help Desk at:  helpdesk@unb..ca or 453-5199.

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RESOLVED - Network connectivity issues in Head Hall
Unscheduled Outage
Resolved
Oct 10, 2012 08:00 AM - Oct 10, 2012 09:13 AM
Network
Fredericton

All network connectivity should now be restored to Head Hall. 

If you have any questions or concerns please contact the ITS Help Desk at:  help desk@unb.ca or 453-5199

We are currently experiencing network connectivity issues in Head Hall We are looking into this and hope to have it resolved soon.


If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

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IT Service Interruption on Wednesday, October 10 from 6-7 a.m.
Scheduled Outage
Resolved
Oct 10, 2012 06:00 AM - Oct 10, 2012 07:00 AM
Network
Fredericton

On Wednesday, October 10 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following location to allow ITS to perform maintenance for the upcoming VoIP telephone services: Head Hall

As a result, all IT Services will be unavailable in this location during the outage, including:

  • All UNB email
  • Access to Network printing and drives
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn

No email will be lost during the outage. All emails will be put