ITS Outage Archives

On Sunday, October 6 from 6:00 a.m. until 10:30 a.m., ITS will be upgrading the UCard transaction system.

The following UCard services will be unavailable during this time (organized by campus):

Fredericton:

• Printing
• Access to UCard Online
• UCard Gift deposits
• UCard purchases at:
  • All Sodexo locations
  • UNB Convenience Store

Dining halls in Fredericton will remain open during the outage; you will be required to present your UCard for entrance as usual. Cash, credit and debit will continue to be accepted at all food service locations.

Saint John:

• Printing
• Access to UCard Online
• UCard Gift deposits
• UCard PHIL Station deposits

Dining halls in Saint John will not be impacted by this outage.

If you have any questions, please contact the UNB Card Office at 453-5148 or ucard@unb.ca .

UNB Faculty and Staff may have experienced issues accessing their UNB email. between 2:00pm and 2:20pm today.    This issue has been resolved.  

IF you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

the maintenance on the Account Activation Service was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

On Wednesday, October 2, from 6 a.m. to 7 a.m. (1 hour), UNB’s online account activation service will be unavailable to allow ITS to perform maintenance. During the outage, faculty, staff and students will be unable to:

• Change or reset your UNB password
• Claim a new UNB account
• Set or change your UNB email name
• Set or change your primary UNB email address

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

The ability to access Desire2Learn has been restored. If you continue to experience any issues with Desire2Learn please contact the ITS Help Desk at 506-453-5199 or via email at helpdesk@unb.ca

Currently access to Desire2Learn is unavailable. We are investigating this issue. If you have any questions or concerns please contact the ITS Help Desk at 506-453-5199 or via email at helpdesk@unb.ca

The ability to log into the UNB LIbrary e-resources and library systems has been restored. If you continue to experience any issues with this system, please contact the ITS Help Desk at 506-453-5199 or via email at helpdesk@unb.ca

The ability to log into the UNB Library e-resouces and website is currently unavailable. We are investing this issue. If you have any questions or concerns please contact the ITS Help Desk at 506-453-5199 or via email at helpdesk@unb.ca

Access to the myUNB Portal has been restored. If you continue to experience any issue with the myUNB portal please contact us at 506-453-5199 or via email at helpdesk@unb.ca

Currently the UNB Portal in not accessible. We are currently investigating this issue. If you have any questions or concerns please contact us via email at helpdesk@unb.ca or by phone at 506-453-5199

Users are now able to access UNB wireless network from on campus.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.a or 453-5199

We are currently experiencing an issue where some users are unable to connect to Wireless@UNB. We are looking into the issue.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Users are now able to access UNB's wireless networks across Campus. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

We are currently experiencing an issue where some users are unable to connect to Wireless@UNB. We are looking into the issue.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

On Sunday, September 29 from 8:15 a.m. – 8:30 a.m. (15 minutes), UNB’s wireless network will be unavailable to allow ITS to perform maintenance. Faculty, staff and students located on campus will be unable to access any wireless network services during this time.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

The scheduled maintenance in the Alumni Memorial building is complete. All services have been restored. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. 

On Wednesday, September 25 from 6 a.m. to 7 a.m. (1 hour), there will be a Network outage in the Alumni Memorial Building to allow ITS to perform maintenance.
 
As a result, all IT Services will be unavailable in this location during the outage, including:

-          All UNB email
-          VoIP telephone services
-          Access to Network printing and drives
-          Datatel
-          eServices
-          Footprints
-          All UNB Webpages
-          CMS
-          Desire2Learn

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

Users may have experienced intermittent authentication issues when connecting to web-based services such as the myUNB portal.  This was an issue between 4:05 and 4:15pm today and is now resolved.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

All network connectivity across campus should now be restored. 

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Users in the UNB Fredericton campus may be experiencing intermittent network connectivity issues.  This is currently being looked into and should be resolved shortly.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

UCard Online issues are now resolved.

You are now be able to access UCard Online and add money to your UCard Cash account or make Gift Deposits. We apologize for any inconvenience this outage may have caused.

_

Further improvements have been made by our vendor to the UCard Online environment that have the increased stability of our service. Users should experience normal response times except for brief periods (10 – 20 seconds) of slowness approximately every two hours.
 
We will continue work with our vendor to resolve the issue and monitor the progress of these improvements. Updates will be provided as information becomes available.
-

Access to UCard Online continues to be intermittent while our vendor works to resolve the issue. If you need to add money to your UCard Cash account please visit or call the UNB Card Office at 453-5148 between 8 a.m. and 4 p.m. (closed for lunch from 1 p.m. – 2 p.m.).

Updates will be communicated as they become available.

If you have any questions please email ucard@unb.ca .

Users may experience issues when trying to access UCard Online. We have informed our Vendor there are continuing issues with their system and are  working with them to resolve the problem. This issue is not localized to UNB but impacts all of their customers globally.  We will provide updates as they become available.

If you have any questions, please email ucard@unb.ca or visit www.unb.ca/ucard .

All network connectivity should be restored on the Moncton UNB campus. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

UNB Moncton is currently experiencing network connectivity issues..  ITS is investigating this issue.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.
 

The UNB UCard services is now available.

It you have questions or concerns please contact the ITS Desk at:  helpdesk@unb.ca or 453-5199.

Users may be experiencing issues when trying to access UCard Online. We are currently working with our vendor to resolve the issue and will provide updates as they become available.

As a result, the UCard Online link in the myUNB Portal is currently unavailable and it is currently not possible to add money to the UCard Cash balance.

UCard online deposits was temporarily unavailable between 6:00pm and 7pm. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-519.

This outage is resolved and Datatel is now available.

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Datatel is currently unavailable while year and processes are being run. We expect Datatel to be available again later on this morning.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

All network connectivity should now be restored to New Res.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

We are currently experiencing network connectivity issues in the New Residence Building.  ITS is investigating this issue.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Users should now be able to access their myUNB Portal. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Currently users may  be experiencing slow response times when accessing their myUNB Portal.  ITS is investigating this issue.

If you have questions or concerns please  contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Desire2Learn is once again available. If you still have trouble logging in try clearing your browser's cache. For instructions on how to do this please see: http://www.wikihow.com/Clear-Your-Browser's-Cache. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Some users are currently experiencing issues logging into Desire2Learn. Our D2L team is looking into this issue. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. 

All email accounts have been upgraded. You can find setup instructions for how to configure your device or email client online at http://www.unb.ca/its/students/index.php and choosing Setup Phone/Tablet or Setup Laptop/Desktop. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. 

An email upgrade by Microsoft scheduled for this Saturday, September 7, that was advertised to be completely invisible to end users is in fact anything but invisible. Our requests and escalations to Microsoft to delay the upgrade have all been denied. All Office 365 users which includes all undergraduate and graduate students, alumni and retirees will be required to update their device (laptop, phone, etc) settings with the following information once the upgrade has been completed.

Exchange ActiveSync connections:

- The server pod51009.outlook.com needs to be changed to outlook.office365.com

IMAP connections:
- Need to change pod51009.outlook.com to outlook.office365.com for incoming server
- Need to change pod51009.outlook.com to smtp.office365.com for outgoing SMTP server

Those solely using the web client through the myUNB Portal will be unaffected by this change.

Additional detailed instructions can be found on tidBiTS, ITS' blog: http://blogs.unb.ca/tidbits/

If you have any further questions, please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199.

All network  connectivity has been restored on the Bathurst Campus.

If you have questions or concerns please contact the ITS hlelpdesk@unb.ca or 453-5199.

Users on the Bathurst Campus are currently experiencing intermittent network connectivity issues.  This is currently being looked into and should be resolved shortly.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

The network maintenance was completed successfully.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, September 4 from 6 a.m. to 7 a.m. (1 hour), there will be a Network outage in Memorial Hall to allow ITS to perform maintenance.
 
As a result, all IT Services will be unavailable in these locations during the outage, including:

-          All UNB email
-          VoIP telephone services
-          Access to Network printing and drives
-          Datatel
-          eServices
-          Footprints
-          All UNB Webpages
-          CMS
-          Desire2Learn

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

Users should now be able to access the UNB App from all Android devices.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Users of Android-based smartphones running Android OS 2.3.x or 3.x are currently unable to sign in to the UNB mobile app to access their course schedules and the secure UNB phonebook. ITS is aware of the issue and investigating. Android OS 4.x is not affected by this issue.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Student print services should now be restored.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Student printing is currently unavailable.  ITS is investigating this and hope to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199  

All network connectivity should now be restored to the LB gym.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Today (August 28) from 12:00 p.m. – 1:00 p.m. (1 hour), there will be an emergency Network outage in the LB Gym to allow ITS to replace failed network equipment.
 
As a result, all IT Services will be unavailable in this location during the outage, including:

-          All UNB email
-          All VoIP telephone services
-          Access to Network printing and drives
-          Datatel
-          eServices
-          Footprints
-          All UNB Webpages
-          CMS
-          Desire2Learn

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

Students may now purchase print credits by using using UCard Online which can be accessed through your myUNB Portal or in person at the UNB Card Office in the SUB (Fredericton) or in Saint John at the UCard PHIL Station in the Hans W. Klohn Commons (coming mid-September).
 
For more details on purchasing print credits visit: http://www.unb.ca/its/about-its/projects/labupgrade/printing.html

Purchasing print credits is unavailable today as ITS moves it from eServices to your UCard.
 
Once the switch has been completed you will need to purchase your print credits using UCard Online accessed through your myUNB Portal or in person at the UNB Card Office in the SUB (Fredericton) or in Saint John at the UCard PHIL Station in the Hans W. Klohn Commons (coming mid-September).
 
For more details on purchasing print credits visit: http://www.unb.ca/its/about-its/projects/labupgrade/printing.html
 

The network maintenance was completed successfully.

If you have questions or concerns please contact the ITS help desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, August 28 from 6:00 a.m. to 7:00 a.m. (1  hours), there will be a Network outage in the following locations to allow ITS to perform maintenance:
 
-          IUC Physics
-          IUC Concourse
-          
As a result, all IT Services will be unavailable in these locations during the outage, including:

-          All UNB email
-          All VoIP telephone services
-          Access to Network printing and drives
-          Datatel
-          eServices
-          Footprints
-          All UNB Webpages
-          CMS
-          Desire2Learn

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 
 

The issues connecting to UNB wireless networks should now be resolved. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Some users maybe experiencing issues connecting to the UNB wireless networks.  ITS is currently investigating this issue.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

The network maintenance was completed successfully. 

If you have any questions or concerns please  contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, August 21 from 6:30 a.m. to 7:30 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance:
 
-          IUC Concourse
-          IUC Physics

As a result, all IT Services will be intermittently unavailable in these locations during the outage, including:

-          All UNB email
-          Access to Network printing and drives
-          Datatel
-          eServices
-          Footprints
-          All UNB Webpages
-          CMS
-          Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

The network maintenance was completed successfully. 

If you have any questions or concerns please  contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, August 21 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance:
 
-          Head Hall
-          South Gym

As a result, all IT Services will be unavailable in these locations during the outage, including:

-          All UNB email
-          Access to Network printing and drives
-          Datatel
-          eServices
-          Footprints
-          All UNB Webpages
-          CMS
-          Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 
 

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Sunday, August 18 from 6 a.m. to 7 a.m. (1 hour), some IT services will be unavailable to allow ITS to perform maintenance. This outage will affect the following UNB services:
 
-          Datatel Colleague
-          eServices
-          Webadvisor online course registration
-          TimeOnline
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

The issue preventing UNB Students and Retired Faculty and Staff from accessing their email has been resolved. If you are still unable to access your email, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca .

Currently UNB Students and Retired Faculty and Staff are unable to access their email both through the UNB Portal, and with an email client such as Microsoft Outlook.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

The network outage was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, August 14 from 6:30 a.m. to 7:30 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance:
 
-          IUC Concourse
-          IUC Physics%u2028
As a result, all IT Services will be intermittently unavailable in these locations during the outage, including:%u2028
-          All UNB email
-          Access to Network printing and drives
-          Datatel
-          eServices
-          Footprints
-          All UNB Webpages
-          CMS
-          Desire2Learn
 
No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 
 

The upgrade to the Desire2Learn system has been completed successfully, and content should now be accessible again.

On August 13th and 14th, Desire2Learn will be undergoing an important upgrade from Version 9.4 to Version 10.2.

This required upgrade will improve existing tools and add new features.  During this time the D2L system will be down & unavailable to both students and faculty.  We apologize for the inconvenience. 

If you have questions or concerns please contact the ITS help Desk at:  helpdesk@unb.ca or 453-5199.

Student printing in Novell labs has been restored. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Currently students are unable to print from labs that connect through Novell or use the iPrint client. Printing from labs that have been converted to Active Directory is not affected.

If you have any questions or concerns please feel free to contact the ITS Help Desk at (506) 453-5199 or via email at helpdesk@unb.ca

Users should now be able to access their D2L course management system.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

Desire2Learn is currently unavailable. The D2L support team has been notified of the issue. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Access to secure online IT services (those requiring you to log in) will be unavailable for 10 minutes starting at 6 a.m. on Sunday, August 11.
 
If you have any questions, please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199.

 

The event calendar submission form is now available.

Starting Friday, August 9 at 8 a.m. until Sunday, August 11 at 9 a.m. submissions to UNB’s Events Calendar will be temporarily unavailable as ITS upgrades UNB’s webpages to a responsive web design.
 
During this outage the ability to view the events calendar may also be intermittent.
 
Once UNB’s event submission service is restored, you can enjoy additional features and a refreshed look.
 
For more information about UNB’s move to a responsive web design see the myUNB News posting at: https://blogs.unb.ca/myunbnews/2013/08/02/unbs-web-pages-get-responsive/ .
 
If you have any questions please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199.
 

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

The website upgrade migration is taking longer than initially anticipated. The migrations will continue over the next few days, and access to CMS for all users will return by end of day Wednesday, August 21. 

If your website has been migrated already, and you need to make an emergency update to the website, please contact the ITS Help Desk. 

If you have any other questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

As part of UNB’s move to a responsive web design, which gives you a better experience viewing UNB’s web pages on whatever device you use – desktop, smartphone or tablet, access to the Content Management System (CMS) will be unavailable from August 9 – 16.
 
If your UNB website requires updates, please complete your changes prior to August 9 or after August 16.
 
If you have any questions please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199.
 
For more information about UNB’s move to a responsive web design see the myUNB News posting at: https://blogs.unb.ca/myunbnews/2013/08/02/unbs-web-pages-get-responsive/ .
 

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Between August 9 and 16 all of UNB’s web pages will be getting a facelift as UNB moves its online pages to a responsive web design. This new architecture automatically adapts our website to whatever device you are using–desktops, smartphones or tablets–giving you the best web viewing experience.
 
Once completed, take a look at one of UNB’s websites on a desktop and you will see a complete version with all the content contained on that page, switch to a smartphone and you get a simplified web page that is fast without the bells and whistles–perfect for on the go viewing.
 
By August 11, the UNB Home Page (http://www.unb.ca) and Inside UNB (http://www.unb.ca/insideunb) will be the first to show off this new responsive design. The remaining UNB websites are scheduled to be completed by August 16. All web pages will continue to be available during the transitions.
 
If you have any questions, please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199.

UNB's enterprise room booking system, Astra Schedule, will be unavailable from Thursday, August 1 at 5 p.m. until Friday, August 2 at 9 a.m. as we import additional event and meeting data. At least one more data import and system outage will be scheduled at a later date.
 
If you have any questions, please contact the ITS Help Desk at (506) 453-5199 or helpdesk@unb.ca.
 
 

UNB’s old eDaily system could not be restored and was required to be decommissioned and replaced with the new myUNB news – available In your myUNB portal (http://my.unb.ca). For the official announcement from Communications and Marketing please visit:  https://blogs.unb.ca/myunbnews/2013/08/02/welcome-to-myunb-news/

UNB’s e-Publications system (UNBF and UNBSJ eDaily and Student eNews) is currently unavailable. ITS is investigating this issue.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

As of July 31, 2013, access to www.unb.ca/courses will no longer be available.
 
After July 31, any course websites previously stored on www.unb.ca/courses will be read-only and accessible from on-campus only by going to http://www.old.unb.ca/courses . Content will only be available in this way until the directory is fully decommissioned in December 2013 or until its hardware fails.
 
If you wish to continue to have your course website content publicly available, you have the following options:

Move your content into UNB’s Desire2Learn course management system
For more information on how to do this, contact the D2L team: http://www.unb.ca/learningresources/contactus.html

Move your content onto UNB’s new www2 web server
For information on how to request space on this server, visit http://www.unb.ca/its/faculty-staff/create-professional-webpages.html
 
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

The network maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, July 24 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance:

-          Head Hall

-          Gillin Hall

-          Old Engineering

-          Wasson Computing Centre

-          Computer Science ITC

-          Annex C

-          Forestry/Geology

-          Old Arts

-          MacLaggan Hall

-          Muriel McQueen Fergusson Centre

-          Toole Hall

-          R.N. Scott Hall

-          Alumni Memorial Building

-          Memorial Hall

-          Hugh John Flemming Forestry Centre

-          IUC Physics

-          IUC Concourse

-          UNB Bookstore

-          McConnell Hall

-          Maggie Jean Chestnut House

-          Alden Nolan House

As a result, all IT Services will be unavailable in these locations during the outage, including:

-          All UNB email

-          All VoIP telephone services

-          UNB wireless

-          Access to Network printing and drives

-          Datatel

-          eServices

-          Footprints

-          All UNB Webpages

-          CMS

-          Desire2Learn

Additionally, the following services will not be available from on or off campus during the outage:

-          UNB’s Virtual Private Network (VPN)

-          linux.unb.ca

-          eServices

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

The outage is complete and all services have been fully restored. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

On Sunday, July 21 from 6 a.m. - 9 a.m. (3 hours) ITS will be performing maintenance on one of UNB’s servers. As a result, the following IT Services will be unavailable:
 
-          eServices
-          UNB exam schedule
-          Course timetables
-          UNB Job Bank
-          Campus maps
-          CASA nursing app
-          UNB File Drop
-          All online forms
-          UNB Wikis
-          dotProject
-          Account activation services:
        o   Claiming a new UNB account
        o   Setting or changing your UNB email name
        o   Setting or changing your primary email address
-          All go.unb.ca redirects
-          myUNB Portal poll results
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

The network maintenance was completed successfully.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, July 17 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance:
 
-          Marshall d’Avray Hall
-          Singer Hall
-          Tilley Hall
-          Carleton Hall
-          Harriet Irving Library (HIL)
-          Facilities Management
-          Heating Plant
-          IUC Forestry
-          Bailey Hall
-          Ludlow Hall
-          LB Gym
-          Currie Center
-          Keirstead Hall
-          Wu Centre
-          Student Union Building (SUB)
-          Tibbits East
-          Aitken Centre
-          BMO Field House
-          Res Admin
-          South Gym
-          Neville Homestead
-          Incutech Building 1
-          Incutech Building 2
-          Campus House
-          UNBEA Building 10
-          Jones Student Services Centre
 
As a result, all IT Services will be unavailable in these locations during the outage, including:

-          All UNB email
-          All VoIP telephone services
-          UNB wireless
-          Access to Network printing and drives
-          Datatel
-          eServices
-          Footprints
-          All UNB Webpages
-          CMS
-          Desire2Learn
 
No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

Maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at;  helpdesk@unb.ca or 453-5199.

On Wednesday, July 10 from 6:30 a.m. to 7:30 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance:

-          Grad House

-          Tilley Hall computer labs

-          Singer Hall computer labs

As a result, all IT Services will be unavailable in these locations during the outage, including:
 

-          All UNB email

-          Access to Network printing and drives

-          Datatel

-          eServices

-          Footprints

-          All UNB Webpages

-          CMS

-          Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

The network maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, July 10 from 6:00 a.m. to 6:30 a.m. (30 minutes), there will be a Network outage in the Currie Centre to allow ITS to perform maintenance.
 
As a result, all IT Services will be unavailable in this location during the outage, including:

-          All UNB email
-          Access to Network printing and drives
-          Datatel
-          eServices
-          Footprints
-          All UNB Webpages
-          CMS
-          Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

The maintenance was completed successfully.  

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Tuesday, July 9 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance:
 
-          Keirstead Hall
-          Tilley Hall
-          MacLaggan Hall
-          IUC Forestry
-          IUC Physics
-          Bailey Hall
-          Enterprise UNB Building #1
-          LB Gym
-          Head Hall (Old Head Hall)
-          Head Hall (E-Level)
 
As a result, all IT Services will be unavailable in these locations during the outage, including:

-          All UNB email
-          Access to Network printing and drives
-          Datatel
-          eServices
-          Footprints
-          All UNB Webpages
-          CMS
-          Desire2Learn
 
No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 
 

Students, retiree's and Alumni should now be receiving emails.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.
 

We are currently experiencing a problem with the Office365 migration where emails that are being sent to students, retiree , and Alumni are not going through.  Senders will receive a “recipient not found” error.  The cause has been identified and a fix is in progress – normal mail flow should resume within the next half an hour.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.
 

The network maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Monday, July 8 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance:

-          Currie Centre

-          Marshall d’Avray Hall

-          Singer Hall

-          Sir Howard Douglas Hall (Old Arts)

-          Ludlow Hall

-          Harriet Irving Library (HIL)

As a result, all IT Services will be unavailable in these locations during the outage, including:
 

-          All UNB email

-          Access to Network printing and drives

-          Datatel

-          eServices

-          Footprints

-          All UNB Webpages

-          CMS

-          Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

The maintenance was completed successfully.  

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Sunday, July 7 Student, Retiree and Alumni UNB email (except alumni using UNB’s email forwarding for life service) is being migrated from Microsoft Live@edu to Office 365, Microsoft’s latest online email service.

As a result of the upgrade, your UNB email will be unavailable for up to 24 hours beginning on July 7 at 8 p.m.

No emails will be lost during the outage and all of your existing email, folders, filters or email forward rules will be automatically applied to your new UNB - Office 365 email.

Microsoft has made this a mandatory upgrade with a deadline for all Live@edu customers to move to their new Office 365 email by September 2013.

If you use SkyDrive, this will also be unavailable beginning Sunday, July 7 until as late as Wednesday, July 10; no files will be lost during the outage.

After the upgrade, you will continue to access your UNB email and calendar online through your myUNB Portal at: https://my.unb.ca or by visiting www.outlook.com/unb.ca .

Your email and calendar will also continue to work from your mobile device(s) and email client as they did before; no changes are required.

To learn more about the upgrade, visit ITS’s Email Upgrade website - http://www.unb.ca/its/about-its/projects/office365.html .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

The maintenance was completed successfully.   Users should now be able to activate their IT services.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Beginning on Saturday, July 6 at 3 p.m., UNB’s online account activation service will be unavailable as ITS prepares to migrate Student UNB email from Microsoft’s live@edu to Office 365. During the outage, faculty, staff and students will be unable to:

-          - Claim a new UNB account

-          - Set or change your UNB email name

-          - Set or change your primary UNB email address

This outage will last until the email upgrade is complete on Monday, July 8.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

On Tuesday, July 2 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance:
 
-          Aitken Centre
-          BMO Centre
-          Student Union Building (SUB)
-          Facilities Management
-          Tilley Hall computer lab (room 201)
-          Forestry & Geology Building
-          Head Hall

As a result, all IT Services will be unavailable in these locations during the outage, including:

-          All UNB email
-          Access to Network printing and drives
-          Datatel
-          eServices
-          Footprints
-          All UNB Webpages
-          CMS
-          Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

The scheduled maintenance has been completed successfully, and all affected services are now operating properly.

On Saturday, June 29 from 12 a.m. to 7 a.m. (7 hours), some IT services will be unavailable while ITS performs maintenance. This outage will affect the following IT services:
 
-          UREC – card swiping service
-          Office of Research Services – eRSO software
-          Astra room booking
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

This outage is resolved. Network connectivity has been restored, and VOIP phones are working. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

There is currently no network activity in Sir Howard Douglas Hall. During this outage VOIP phones will not work. ITS is looking into the issue. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

The network issue in Sir Howard Douglas Hall has been resolved. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

There is currently no network connectivity in Sir Howard Douglas Hall. ITS is looking into this issue. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

On Tuesday, June 25 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance:

-          Head Hall

-          Gillin Hall

-          Information Technology Centre (ITC)

-          Currie Centre

As a result, all IT Services will be unavailable in these locations during the outage, including:

-          All UNB email

-          Access to Network printing and drives

-          Datatel

-          eServices

-          Footprints

-          All UNB Webpages

-          CMS

-          Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

The maintenance was completed successfully.

If you have questions or concerns please  contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Monday, June 24 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance:

-          Residence Administration

-          McConnell Hall

-          Jones Student Services Centre

-          Tibbits Hall (East)

-          Enterprise UNB Building #1

-          Campus House

-          Neville Homestead

-          Alumni Memorial Building

-          Memorial Hall

-          Maggie Jean Chestnut House

-          Wood Science & Technology Centre (Hugh John Flemming Forestry Centre)

As a result, all IT Services will be unavailable in these locations during the outage, including:

-          All UNB email

-          Access to Network printing and drives

-          Datatel

-          eServices

-          Footprints

-          All UNB Webpages

-          CMS

-          Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Users were unable able to access Datatel between 2:45pm and 3:00pm today.  All access should now be restored.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

The network outage affecting the South Gym has been resolved. If you are still unable to access the network, please contact the ITS Help Desk: 453-5199.

Today (June 20) from 12:00 p.m. to 12:30 p.m. (30 min), there will be an emergency Network outage in the South Gym to allow ITS to perform maintenance.
 
As a result, all IT Services will be unavailable in this location during the outage, including:

-          All UNB email
-          Access to Network printing and drives
-          Datatel
-          eServices
-          Footprints
-          All UNB Webpages
-          CMS
-          Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

--

Update: This outage has been moved to Thursday, June 20.

On Thursday, June 20 from 6 a.m. - 7 a.m. (1 hour) ITS will be performing maintenance on several IT services. As a result, all IT Services requiring login (ex. UNB email, myUNB Portal, eServices, etc.) will be unavailable, as well as the following:
 
-          University exam schedule
-          University course timetable
-          Campus maps
-          myUNB Portal poll results
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

On Wednesday, June 19 from 6 a.m. - 7 a.m. (1 hour) ITS will be performing maintenance on several IT services. As a result, all IT Services requiring login (ex. UNB email, myUNB Portal, eServices, etc.) will be unavailable, as well as the following:
 
-          University exam schedule
-          University course timetable
-          Campus maps
-          myUNB Portal poll results
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

The maintenance was completed successfully.  If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

The CMS is undergoing maintenance and will be unavailable for a short time this morning.  Web sites will still be available; however, changes to page content will not be possible until after the outage. 

The maintenance was completed successfully. 

If you have questions or concerns please contact the ITS help desk at:  helpdesk@unb.ca or 453-5199

On Wednesday, June 19 from 6:30 a.m. to 7:00 a.m. (30 min), there will be a Network outage in Head Hall (Gillin Wing) to allow ITS to perform maintenance.
 
As a result, all IT Services will be unavailable in this location during the outage, including:

-          All UNB email
-          Access to Network printing and drives
-          Datatel
-          eServices
-          Footprints
-          All UNB Webpages
-          CMS
-          Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

This network maintenance was completed successfully. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Tuesday, June 18 from 6 a.m. to 7 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance.
 
-          Tilley Hall
-          Carleton Hall
-          Annex C
-          MacLaggan Hall
-          UNB Bookstore
-          Muriel McQueen Fergusson Centre
-          Alden Nowlan House
-          R.N. Scott Hall (BioMed)
-          Toole Hall
-          IUC Forestry
-          Forestry & Geology Building
-          IUC Concourse
 
As a result, all IT Services will be unavailable in these locations during the outage, including:

-          All UNB email
-          Access to Network printing and drives
-          Datatel
-          eServices
-          Footprints
-          All UNB Webpages
-          CMS
-          Desire2Learn
 
No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

All network connectivity has been restored to the Wu Center. 

If you have questions or concerns please contact the ITS Help Desk at:  heldpesk@unb.ca or 453-5199.

There is currently no network connectivity at the Wu Center.  Effecting both wired and wireless networks.   We are investigating the issue.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

The network maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Monday, June 17 from 6 a.m. to 7 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance:
 
-          Aitken Centre
-          BMO Centre
-          Central Heating Plant
-          Facilities Management
-          Harriet Irving Library (HIL)
-          Keirstead Hall
-          Ludlow Hall
-          Marshall d’Avray Hall
-          Singer Hall
-          South Gym
-          Student Union Building (SUB)
-          WU Centre
 
As a result, all IT Services will be unavailable in these locations during the outage, including:

-          All UNB email
-          Access to Network printing and drives
-          Datatel
-          eServices
-          Footprints
-          All UNB Webpages
-          CMS
-          Desire2Learn
 
No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

The scheduled maintenance was completed successfully, and all services are available again. If you are still unable to access any services, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca .

On Sunday, June 16 from 7:00 a.m. to 7:45 a.m. (45 minutes), some IT services will be unavailable to allow ITS to perform maintenance. This outage will affect the following UNB services:
 
-          Datatel Colleague
-          eServices
-          Webadvisor online course registration
-          TimeOnline
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

All network  connectivity should now be restored.

If you have questions or concerns please contact the ITS help desk at:  helpdesk@unb.ca or 453-5199.

There is currently no network connectivity in Toole Hall.   We are investigating the issue.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

On Sunday, June 2 ITS will be performing regular maintenance on UNB’s VoIP telephone system including a security patch and a configuration update to resolve an issue with transferring calls to auto attendants.

Sometime between 6 a.m. and 8 a.m. there will be two separate 30 second interruptions.
 

-   One 30 second interruption to voicemail and auto attendant services – incoming and outgoing calls will continue to work and,

-   One 30 second interruption to incoming and outgoing VoIP calls – voicemail and auto attendants will continue to work; however, after this short interruption, your VoIP telephone will restart, which will also result in the temporary loss of internet connectivity on any computer connected through the VoIP phone.

No voicemail messages will be lost during the outage. All messages will be put in a queue and delivered once services have been restored. Voicemail and auto attendant services will resume as soon as the maintenance is complete.
 
To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

This notice is to advise you that you will no longer be able to access your GroupWise calendar as of May 31, 2013. GroupWise, UNB’s former calendaring system, is being discontinued; if you use GroupWise for your personal UNB calendar, please transfer your appointments, tasks and other calendar information into Microsoft Outlook, UNB’s supported calendaring system prior to this date.
 
For instructions on how to setup your Outlook calendar from on-campus, visit the following link and select your computer’s operating system from the right-hand menu: http://www.unb.ca/its/faculty-staff/laptop-desktop/index.html .

Alternatively, you can access your personal UNB calendar from anywhere using Outlook Online, which can be accessed through your myUNB Portal. For more details, visit: http://www.unb.ca/its/faculty-staff/off-campus-access/owa/index.html .

If you currently use GroupWise to manage your faculty or departmental room bookings, please email solutions@unb.ca for advice on an alternate solution.

Please speak with your Level 1 technical support staff if you require assistance.

If you have any questions or concerns, contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

The network issues in Tilley Hall have been resolved. All VOIP and wired network connections should be working normally now.

The wired network in Tilley Hall is currently experiencing some network issues. Clients in Tilley Hall are currently unable to use the VOIP phones or the wired network.

The ITS Network Services team is currently investigating the issue.

If you have any questions or concerns about this, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca

he network maintenance was completed successfully.

If you have questions or concerns please  contact the ITS Help Desk at:  helpdesk@unb.a or 453-5199.

On Wednesday, May 29 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services.
 
-          ITC 311
-          McConnell Hall
 
As a result, all IT Services will be unavailable in these locations during the outage, including:

-          All UNB email
-          Access to Network printing and drives
-          Datatel
-          eServices
-          Footprints
-          All UNB Webpages
-          CMS
-          Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

All network connectivity has been restored to Singer Hall.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

At 12:00pm there will be an emergency network outage affecting Singer Hall.  These services will be unavailable until approximately 2:00pm

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

The maintenance was completed successfully.

If you have question or concerns please contact the ITS help desk at:  helpdesk@unb.ca or 453-5199.

On Sunday, May 26 from 9:00 p.m. – 9:15 p.m. (15 minutes), ITS will be performing maintenance on UNB’s VoIP voicemail service. As a result, VoIP voicemail and auto attendant services will be unavailable during this time.

Incoming and outgoing calls will continue to work during the outage.

No voicemail messages will be lost during the outage. All messages will be put in a queue and delivered once services have been restored. Voicemail and auto attendant services will resume as soon as the maintenance is complete.

To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

he VoIP telephone service was unavailable for some individuals this afternoon between 2:08pm and 2:15pm. This issue should now be resolved – our apologies for any inconvenience this may have caused.
 
If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.
 

The network maintenance was completed successfully. 

If you have questions or concerns please contact the ITS Help Desk at:  help desk@unb.ca or 453-5199.

On Wednesday, May 22 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services.
 
- Incutech Building #1
- Campus House
- Neville Homestead
- ITC
 
As a result, all IT Services will be unavailable in these locations during the outage, including:
 
- All UNB email
- Access to Network printing and drives
- Datatel
- eServices
- Footprints
- All UNB Webpages
- CMS
- Desire2Learn
 
No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
To learn more about VoIP, visit: http://go.unb.ca/voip .
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

The network maintenance was completed successfully. 

If you have questions or concerns please contact the ITS Help Desk at:  help desk@unb.ca or 453-5199.

On Wednesday, May 22 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services.
 
- Incutech Building #1
- Campus House
- Neville Homestead
- ITC
 
As a result, all IT Services will be unavailable in these locations during the outage, including:
 
- All UNB email
- Access to Network printing and drives
- Datatel
- eServices
- Footprints
- All UNB Webpages
- CMS
- Desire2Learn
 
No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
To learn more about VoIP, visit: http://go.unb.ca/voip .
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

Faculty and Staff printing was unavailable  this morning between 9:40am and 9:55am.  This issue should now be resolved.

If you have questions or concerns please contact the ITS Help Desk at:  help desk@unb.ca or 453-5199.

UNB Alumni should now be able to access their UNB email.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Some UNB Alumni maybe experiencing issues accessing their UNB email.  ITS is investigating this and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

 

The myUNB Portal will be unavailable this evening for approximately five (5) minutes beginning at 6 p.m. tonight. This brief outage is required for maintenance.
 
During this time, faculty, staff and students will be unable to access the myUNB Portal and may be asked to login to services again once the maintenance has been completed.
 
If  you have any questions, please contact the ITS Help Desk at helpdesk@unb.ca or  453-5199.
 

The issue with Datatel is now resolved. Users should once again be able to login to Datatel, https://datatelui.unb.ca/live/.

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

 

Users are currently unable to login to the Datatel website, https://datatelui.unb.ca/live/. We are investigating the issue.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

As part of ITS’s ongoing efforts to improve the UNB website while also reducing security vulnerabilities, UNB’s Unix services will be decommissioned on July 31, 2013.
 
Beginning May 6, no new Unix accounts have been created; however, anyone with an existing Unix account will continue to have access to unix.unb.ca until July 31, when this service will be permanently removed.
 
If you currently use Unix, please prepare to move to linux.unb.ca or another system prior to this date.
 
If you currently edit your UNB professional page or a UNB webpage through Unix or Contribute, please visit the ITS website at: http://www.unb.ca/its/faculty-staff/create-professional-webpages.html for information on how to claim a website on UNB’s new web hosting service. Any websites not moved over to the new host prior to July 31, 2013 will no longer be accessible.
 
If you use Pine as your email client, it is recommended you move to Microsoft Outlook, UNB’s supported email client, as soon as possible. After July 31, Pine will no longer work.
 
For assistance or questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

Faculty and Staff email and voice mail services have been restored.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.
 

Outlook will prompt for a user name and password, but please do not enter that information in as it can cause future issues with credentials once this outage is resolved. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Faculty and Staff email services are currently unavailable.  Users that are using a VOIP phone will not be able to access their voice mail at this time.  ITS is investigating this issue and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, May 8 from 7:00 a.m. – 7:30 a.m. (30 minutes) ITS will be performing maintenance on student home directories (H: Drive). Students will be unable to access their personal H: drive during this time.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

Users should now be able to attach files to their tickets.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

We are currently experiencing some issues with the new Footprints system. 

- Some users are unable to attach files to tickets.

- Email address which should automatically create tickets, are not creating them. The emails aren't loss, and we expect the tickets to be created once the issue is resolved. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

On Sunday, April 28, from 6 a.m. to 9 a.m., FootPrints will be unavailable while ITS upgrades UNB’s current FootPrints to the most recent version – 11.5. This new version provides the same functionality with an updated look and feel and more user-friendly features.
 
Once the upgrade is complete, FootPrints can be accessed by selecting ‘FootPrints’ from the myUNB Portal quick launch menu.
 
To learn more about the upgrade to FootPrints 11.5 visit: http://www.unb.ca/its/about-its/projects/footprints.html .
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

Users are now able to access Datatel

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Users are currently unable to login to the Datatel website, https://datatelui.unb.ca/live/. We are investigating the issue.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, April 24 from 6:00 a.m. to 6:30 a.m. (30 min.), UNB WordPress Blogs (blogs.unb.ca) will be unavailable to allow ITS to perform maintenance. Faculty, staff and students will be unable to access or edit any UNB blogs during this time.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

UNB is now removed from a major spam blocking list as a result of immediate action taken by ITS to implement new UNB email safeguards and practices.
 
Although UNB has been removed and UNB emails are being successfully delivered once again, unfortunately this action will not resolve all on-going SPAM issues with UNB email. For example, Gmail continues to mark some UNB emails as SPAM and delivers them directly to a ‘Trash’ folder.  ITS is actively investigating and implementing additional options to further reduce UNB's risk of being blocked again.
 
 

Due to a recent and successful phishing attack – which resulted in a large number of SPAM emails sent from a UNB email account – UNB has been blocked by some email providers. Consequently, some faculty, staff and students may have issues sending email to certain email addresses (domains).
 
ITS is currently investigating the issue to determine which providers have blocked UNB emails; details will be communicated as they become available.
 
In the meantime, if you’re sending an email of importance, be aware that not all undelivered emails will send you a bounce-back or undelivered notification. To ensure your email has been successfully delivered to the intended recipient, please contact them to confirm delivery until the issue has been resolved.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

All UNB students should be able to access their UNB email through on email client, such as, MS Outlook, or iPhone email.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Some students maybe experiencing issues accessing their UNB email through an email client, such as, MS Outlook, or iPhone email.  ITS is currently investigating this issue.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Students are now able to access UNB's Netstorage services.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Students are currently unable to access their student H: drives from off campus using Netstorage (https://netstorage.unb.ca)  We are currently investigating this issue. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

The scheduled network outage in the ITC and Gillan Hall was completed successfully. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, April 17 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in ITC and Gillan Hall to allow ITS to perform maintenance.
 
As a result, all IT Services will be unavailable in these locations during the outage, including:

-        All UNB email
-        Access to Network printing and drives
-        Datatel
-        eServices
-        Footprints
-        All UNB Webpages
-        CMS
-        Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

Users are now able to access GUEST@UNB wireless network.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Some users may experience difficulties with connecting to the Guest@UNB wireless network. ITS is looking into the issue. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

This issue has now been resolved.  ITS will be pushing out and update to Faculty Staff computers this morning. 

If you have question or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Recently Windows pushed out an update which causes Windows computers running Kaspersky Antivirus to run a scan disk each time you restart your computer.  Your computer will continue to function as normal once the scan has been cancelled or completed.
 
Until the issue is resolved, it is perfectly safe for you to cancel this scan and proceed to log in to your machine. If you miss the cancel option as it only appears at the beginning of the scan, it may take 5 – 10 minutes to complete.
 
ITS is investigating the issue and will communicate a solution as soon as it becomes available.
 
If you have any questions please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199.
 
 

The maintenance on UNB"s VPN (Virtual Private Network) was completed successfully.

IF you have questions or concerns please contact the ITS help desk at:  helpdesk@unb.a or 453-5199.

On Wednesday, April 10 from 6:30 a.m. to 7:00 a.m. (30 minutes), access to UNB’s VPN (Virtual Private Network) will be unavailable to allow ITS to perform maintenance; any active sessions will also be disconnected.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

All planned IT service interruptions have been resolved.

 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

On Sunday, April 7 from 6 a.m. to 9 a.m. (3 hours), some IT services will be unavailable to allow ITS to perform maintenance. This outage will affect the following UNB services:
 
-        Datatel Colleague
-        eServices
-        Webadvisor online course registration
-        TimeOnline

 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Network services have been restored to the affected buildings.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Due to power issues in Incutech Building #1 the power has been shut down to this building and will be restored later today.  As a result of this Incutech Building #1, Campus house, and Neville Homestead networks will be down for approximately eight hours on Saturday and all employees in Incutech Building #1 and Campus house have been notified.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

 

Users should now be able to access the  WIRELESS@UNB network.

If you have question or concerns please  contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

The Wireless@UNB network is currently experiencing issues getting connected to the internet. The Guest@UNB network is working, and can be used as an alternative.

ITS is aware of the issue, and will have it resolved as soon as possible.

If you have any questions or concerns about this, please contact the ITS Help Desk: 453-5199.

The network outage is resolved. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

There is currently no network connectivity in Incutech Buildings #1 and #2, Neville Homestead, and Campus House. We are investigating the issue. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

The network outage was completed successfully.

If you have questions or concerns please  contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, April 3 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services.
 
-        Residence Administration Building
-        Neville/Jones House
-        Wu Conference Centre
 
As a result, all IT Services will be unavailable in these locations during the outage, including:

-        All UNB email
-        Access to Network printing and drives
-        Datatel
-        eServices
-        Footprints
-        All UNB Webpages
-        CMS
-        Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

The issue affecting authentication to the Wireless@UNB network has been resolved, and users should be able to access the network normally.

If you are still unable to get connected to the Wireless@UNB network, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca

The Wireless@UNB network is currently experiencing intermittent issues. The Guest@UNB network is working, and can be used as an alternative.

ITS is aware of the issue, and will have it resolved as soon as possible.

If you have any questions or concerns about this, please contact the ITS Help Desk: 453-5199.

This outage is complete. Network connectivity has been restored to the following buildings:

- Incutech Building #1
- Incutech Building #2
- Campus House
- Neville Homestead
- UNBEA - Hut 10

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

On Wednesday, March 27 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services.
 
- Incutech Building #1
- Incutech Building #2
- Campus House
- Neville Homestead
- UNBEA – Hut 10

As a result, all IT Services will be unavailable in these locations during the outage, including:

- All UNB email
- Access to Network printing and drives
- Datatel
- eServices
- Footprints
- All UNB Webpages
- CMS
- Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

The network outage in HeadHall E-Level is complete. Network connectivity was restored by 6:55am.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Sunday, March 24 from 6:30 a.m. to 7:00 a.m. (30 minutes), there will be a Network outage in Head Hall (E-Level) to allow ITS to perform maintenance.
 
As a result, all IT Services will be unavailable in this location during the outage, including:

-  All UNB email
-  Access to Network printing and drives
-  Datatel
-  eServices
-  Footprints
-  All UNB Webpages
-  CMS
-  Desire2Learn
 
No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

Desire2Learn has reported that the issue with uploading files has been resolved. We have tested the file upload process, and everything appears to be functioning normally.

Desire2Learn is currently experiencing an issue where some people are having difficulties uploading files. Desire2Learn is investigating this issue, and hopes to have it resolved shortly.

The maintenance operations were completed successfully, and network services have been restored.

If you are still experiencing any network issues, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca

On Sunday, March 17 from 6 a.m. to 9 a.m. (3 hours), there will be a network outage in the Harriet Irving Library (HIL) to allow ITS to perform maintenance. All access to the internet and all network services will be unavailable from within the HIL during this time.
 
All maintenance is expected to be complete before the library opens at 10 a.m. for regular business hours.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

There was a network outage in the HIL Library from 4am to 8am this morning. It has now been resolved and and all network connectivity has been restored.

If you have any questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199

All network connectivity is now restored for both Edmunston and Campbelton Campuses.

If you have questions or  concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

We are currently experiencing intermittent network connectivity  issues on both the UNB Edmunston and Campbelton Campuses.  ITS is investigating these issues.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Student printing is back online. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Student printing is currently unavailable. We are looking into the issue and expect to have it resolved soon. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

The issue with Datatel is now resolved. Users should once again be able to login to Datatel, https://datatelui.unb.ca/live/.

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

 

Users are currently unable to login to the Datatel website, https://datatelui.unb.ca/live/. We are investigating the issue.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Students are now able to print to UNB lab printers.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-599

Student Printing is currently unavailable. ITS is investigating the issue and hope to have a resolution as quickly as possible.

If you have any questions or concerns please contact the ITS Help Desk via email at helpdesk@unb.ca or phone at (506) 453-5199.

Students are now able to access lab computers. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Currently students are unable to login to lab computers on campus.  This issue is being investigated.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Students, and Staff should now have network connectivity at the HIL Library

If you have questions or concerns please  contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199
 

There is currently ongoing network connectivity issues at the HIL library.  This maybe effecting both staff and student computers.  ITS is investigating this issue and should have it resolved shortly.

If you have questions or concerns please  contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199
 

Wireless connectivity has been restored to the Student Union Building (SUB)
Please contact the ITS Help Desk if you have any questions or concerns. They can be reached at 453-5199 or helpdesk@unb.ca.
 

We are currently experiencing wireless issues within the Student Union Building only. Some users may not be able to connect to wireless or gain access to the internet. We are working to resolve the issue as soon as possible.

If you require immediate access to wireless internet you can connect from any other location on campus, including the Harriet Irving Library.

ITS is currently testing and evaluating a new wireless solution in the SUB building only. The vendors of this new technology are working closely with us to resolve this issue as quickly as possible. We apologize for any inconvenience.

Please contact the ITS Help Desk if you have any questions or concerns. They can be reached at 453-5199 or helpdesk@unb.ca. 

ITS has finished its potential testing of the new wireless solution at the SUB.  Users should continue to have access to the WIRELESS@UNB network.

If you run into any difficulties contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.
 
 

 Beginning March 11 and for the next few weeks, ITS will be testing a possible new and improved wireless solution in the SUB (Student Union Building).

While in the SUB:
-  View your list of available networks
-  Select 'SetupWireless@UNB'
-  Open a browser (Laptops: use IE or Safari)
-  Follow the online instructions

If you run into anydifficulties contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.
 
 

The maintenance was completed successfully. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

There will be a scheduled maintenance outage for Desire2Learn on March 10 from 2 a.m until 8 a.m. During this time users will be unable to login to Desire2Learn. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Users were unable to access Desire2Learn and their student email between 4:00am and 8:15am this morning, Thursday, March 7.  These issues have been resolved.

If you have questions or concerns please contact the ITS help Desk at:  helpdesk@unb.ca or 453-5199

This outage is now resolved. All course instructors should be able to upload content to their Desire2Learn courses.

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Some users may experience issues uploading course content to their Desire2Learn course. The issue is being investigated and should be resolved soon. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

All students should now be able to access lab computers.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Some students are currently unable to access student lab computers.  This does not affect students who were logged in.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Some students were unable to login to student lab computers.   This issue should now be resolved.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Students are now able to print to lab printers and purchase print credits online. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

We are having intermittent issues with students logging into lab computers and printing even after they are logged in.  ITS is investigating these issues.

If you have questions or concerns please contact the ITS Help Desk at:  help desk@unb.ca or 453-5199

 

Student printing was temporarily unavailable this morning between 10:30am and 40am. 

If you have questions or concerns please contact the ITS Help Desk at:  help desk@unb.ca or 453-5199

 

Users will now be able to attach .TIF files when sending email attachments from their UNB email accounts.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Due to a known, zero-day vulnerability involving .tiff files and BlackBerry devices, UNB's e-mail protection servers are deleting .tiff file attachments before delivering the e-mails to end users.

We are awaiting updates from BlackBerry on this issue to resolve the vulnerability. This may impact users who have Bell Aliant Fax-to-Email service and who have such e-mails sent to UNB e-mail addresses as Bell Aliant relies on the .tff format.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

The maintenance was completed successfully.

If you had questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Friday, February 22 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services.

- Muriel McQueen Fergusson Centre
- The Bookstore

As a result, all IT Services will be unavailable in these locations during the outage, including:

- All UNB email
- Access to Network printing and drives
- Datatel
- eServices
- Footprints
- All UNB Webpages
- CMS
- Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.

To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Student printing is down and there may also be login issues.

Users should now be able to access campus lab computers. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

We are currently experiencing networking issues within our on campus lab environment.  Students, Faculty and Staff are not be able to log into lab computers at present.  Anyone already logged into a lab computer will not be affected.  We are currently investigating the situation, and hope to have it resolved shortly.  If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

 

The issue affecting access to the Datatel website has been resolved. If you are still unable to access Datatel, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199.

Users are not able to log into the Datatel website. ITS is aware of the issue, and will have it resolved shortly.

If you have any questions or concerns about this, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199.

Users are now be able to access the WIRELESS@UNB network..

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

We are currently experiencing an issue where some users are unable to connect to Wireless@UNB. We are looking into the issue. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Users are now be able to contact the Help Desk by phone.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Currently the Help Desk phone line (453-5199) is unavailable.  ITS is investigating this and hopes to have it resolved shortly. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca.

Currently users are unable to access their Desire2Learn course management services.  This issue is being investigated. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

As a result of an external denial of service attack against a device on the residence network, the UNB Fredericton residence network is currently unavailable.  ITS is investigating the issue and working to restore network functionality.  

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

The network maintenance was completed successfully. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.
 

On Wednesday, February 20 from 6:30 a.m. to 7:00 a.m. (30 minutes), there will be a Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services.

- BMO Centre
- Maggie Jean Chestnut

As a result, all IT Services will be unavailable in these locations during the outage, including:

- All UNB email
- Access to Network printing and drives
- Datatel
- eServices
- Footprints
- All UNB Webpages
- CMS
- Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.

To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

The network maintenance was completed successfully. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

 

IT Service Interruption in McConnell Hall on Wednesday, February 20 beginning at 6:30 a.m.

On Wednesday, February 20 from 6:30 a.m. to 7:00 a.m. (30 minutes), there will be a Network outage in McConnell Hall to allow ITS to perform maintenance for the upcoming VoIP telephone services.
 
As a result, all IT Services will be unavailable in this location during the outage, including:

-    All UNB email
-    Access to Network printing and drives
-    Datatel
-    eServices
-    Footprints
-    All UNB Webpages
-    CMS
-    Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

The network maintenance was completed successfully. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.
 

On Wednesday, February 20 from 6:30 a.m. to 7:00 a.m. (30 minutes), there will be a Network outage in Head Hall (E-Level) to allow ITS to perform maintenance for the upcoming VoIP telephone services.
 
As a result, all IT Services will be unavailable in this location during the outage, including:

-    All UNB email
-    Access to Network printing and drives
-    Datatel
-    eServices
-    Footprints
-    All UNB Webpages
-    CMS
-    Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

Faculty / Staff printing was unavailable from approximately 6:00pm last evening, Monday, February 18, until this morning at 8:00am.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

The ITS Help Desk will be closing early this evening (Feb. 17, 2013) due to inclement weather. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or email helpdesk@unb.ca and they will be able to respond to them tomorrow morning.

Users should now be able to access their UNB email accounts that have not been migrated to connectED

If you have questions or concerns please contact the ITS Help Desk at:  helpesk@unb.ca or 453-5199.

 

Email access is currently unavailable for UNB accounts that have not been migrated to connectEd.  ITS is currently investigating this issue.

If you have questions or concerns please contact the ITS Help Desk at:  heldpesk@unb.ca or 453-5199.
 

The network outage was completed successfully. 

If you have questions or concerns please contact the ITS help desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, February 13 from 6:30 a.m. to 7:00 a.m. (30 minutes), there will be a Network outage in the Muriel McQueen Fergusson Centre to allow ITS to perform maintenance for the upcoming VoIP telephone services.


As a result, all IT Services will be unavailable in this location during the outage, including:

- All UNB email
- Access to Network printing and drives
- Datatel
- eServices
- Footprints
- All UNB Webpages
- CMS
- Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.


To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

The network outage was completed successfully. 

If you have questions or concerns please contact the ITS help desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, February 13 from 6:00 a.m. to 6:30 a.m. (30 minutes), there will be a Network outage in MacLaggan Hall to allow ITS to perform maintenance for the upcoming VoIP telephone services.

As a result, all IT Services will be unavailable in this location during the outage, including:

- All UNB email
- Access to Network printing and drives
- Datatel
- eServices
- Footprints
- All UNB Webpages
- CMS
- Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.

To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Student Printing is currently unavailable. ITS is investigating the issue and hope to have a resolution as quickly as possible.

If you have any questions or concerns please contact the ITS Help Desk via email at helpdesk@unb.ca or phone at (506) 453-5199.

The issue affecting logging into the lab machines has been resolved.

If you are still experiencing any difficulties getting logged in, please try restarting the machine.

Some users are experiencing issues getting logged into UNB lab machines. ITS is aware of the problem, and is working to get it resolved.


If you have any questions or concerns, please contact the ITS Help Desk: 453-5199