| Access to GroupWise will be discontinued as of May 31, 2013 | |||
|---|---|---|---|
| Scheduled Outage | |||
| May 31, 2013 11:55 PM - May 31, 2013 11:55 PM | Other | ||
| All UNB Campuses | |||
This notice is to advise you that you will no longer be able to access your GroupWise calendar as of May 31, 2013. GroupWise, UNB’s former calendaring system, is being discontinued; if you use GroupWise for your personal UNB calendar, please transfer your appointments, tasks and other calendar information into Microsoft Outlook, UNB’s supported calendaring system prior to this date. | |||
| RESOLOVED - Student H: Drives unavailable for 30 minutes on Wed. May 8 beginning at 7 a.m. | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| May 08, 2013 07:00 AM - May 08, 2013 07:30 AM | File Sharing | ||
| All UNB Campuses | |||
The maintenance was completed successfully. | |||
On Wednesday, May 8 from 7:00 a.m. – 7:30 a.m. (30 minutes) ITS will be performing maintenance on student home directories (H: Drive). Students will be unable to access their personal H: drive during this time. | |||
| Up to 12 Hour Delay Receiving Non-UNB Emails | |||
|---|---|---|---|
| Unscheduled Outage | |||
| May 06, 2013 12:38 PM - | |||
| All UNB Campuses | |||
Faculty, staff and students of UNB, as well as ECN sites, may experience a delay of up to 12 hours when receiving emails from individuals outside of UNB or other ECN institutions.
This delay is due to last week's successful phishing attack, generating nearly a million outgoing spam messages to be sent from UNB. All of these spam emails have caused a substantial amount of bounce back notifications that need to be processed by UNB's servers. If you have questions or concerns please contact the ITS Help Desk at: heldpesk@unb.ca or 453-5199 | |||
| Change in Off-campus Email Services for some Faculty, Staff, and Retirees | |||
|---|---|---|---|
| Unscheduled Outage | |||
| May 02, 2013 09:34 AM - | |||
| All UNB Campuses | |||
Effective immediately faculty, staff and retirees NOT within the connectEd environment (also known as Exchange) will no longer be able to send email through UNB’s email server when off campus. This has been identified as a vulnerability which has been exploited by spammers as a result of successful phishing attempts. | |||
| UNB email once again blocked by some email providers | |||
|---|---|---|---|
| Unscheduled Outage | |||
| May 01, 2013 08:20 AM - | |||
| All UNB Campuses | |||
ITS has restored the ability to send outgoing email. Unfortunately, UNB has once again been added to the email blocked list, SORBS, which means some emails you send may not be delivered. We anticipate remaining on this list for at least two weeks. We are continuing to investigate if we have been added to any other blocked lists. | |||
Another successful phishing attack against a UNB employee has resulted in temporary suspension of outgoing e-mail from UNB's internal email systems while ITS investigates the incident and adds additional safeguards. | |||
| New Software Management Tool for Faculty and Staff - Available April 30 | |||
|---|---|---|---|
| Scheduled Outage | |||
| Apr 30, 2013 08:00 AM - May 02, 2013 08:00 AM | Other | ||
| All UNB Campuses | |||
On Tuesday, April 30, ITS will be replacing ZenWorks, UNB’s previous software management solution for Windows, with SCCM (System Center Configuration Manager) on UNB faculty and staff computers. This update will take place automatically and will not require you to take any action. | |||
| RESOLVED - Footprints Issues | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Apr 29, 2013 11:00 AM - Apr 30, 2013 11:48 AM | Other | ||
| All UNB Campuses | |||
Users should now be able to attach files to their tickets. If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199 | |||
We are currently experiencing some issues with the new Footprints system. - Some users are unable to attach files to tickets. - Email address which should automatically create tickets, are not creating them. The emails aren't loss, and we expect the tickets to be created once the issue is resolved. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| FootPrints Outage Sunday, April 28 | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Apr 28, 2013 06:00 AM - Apr 28, 2013 11:00 AM | Web | ||
| All UNB Campuses | |||
On Sunday, April 28, from 6 a.m. to 9 a.m., FootPrints will be unavailable while ITS upgrades UNB’s current FootPrints to the most recent version – 11.5. This new version provides the same functionality with an updated look and feel and more user-friendly features. | |||
| RESOLVED - Users are currently unable to login to Datatel | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Apr 25, 2013 07:30 AM - Apr 25, 2013 08:20 AM | e-Services,Datatel | ||
| All UNB Campuses | |||
Users are now able to access Datatel | |||
Users are currently unable to login to the Datatel website, https://datatelui.unb.ca/live/. We are investigating the issue. | |||
| UNB WordPress Blogs unavailable | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Apr 24, 2013 06:00 AM - Apr 24, 2013 06:30 AM | Web | ||
| All UNB Campuses | |||
The maintenance was completed successfully. If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199. | |||
On Wednesday, April 24 from 6:00 a.m. to 6:30 a.m. (30 min.), UNB WordPress Blogs (blogs.unb.ca) will be unavailable to allow ITS to perform maintenance. Faculty, staff and students will be unable to access or edit any UNB blogs during this time. | |||
| RESOLVED - UNB email blocked by some email providers | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Apr 22, 2013 11:49 AM - Apr 30, 2013 11:15 AM | |||
| All UNB Campuses | |||
UNB is now removed from a major spam blocking list as a result of immediate action taken by ITS to implement new UNB email safeguards and practices. | |||
Due to a recent and successful phishing attack – which resulted in a large number of SPAM emails sent from a UNB email account – UNB has been blocked by some email providers. Consequently, some faculty, staff and students may have issues sending email to certain email addresses (domains). | |||
| RESOLVED Accessing student email through an email client | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Apr 22, 2013 11:18 AM - Apr 23, 2013 01:41 PM | e-Services | ||
| All UNB Campuses | |||
All UNB students should be able to access their UNB email through on email client, such as, MS Outlook, or iPhone email. If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199. | |||
Some students maybe experiencing issues accessing their UNB email through an email client, such as, MS Outlook, or iPhone email. ITS is currently investigating this issue. | |||
| RESOLVED - Netstorage - Student file access from off Campus | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Apr 21, 2013 03:00 PM - Apr 22, 2013 08:00 AM | File Sharing | ||
| All UNB Campuses | |||
Students are now able to access UNB's Netstorage services. If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199.
| |||
Students are currently unable to access their student H: drives from off campus using Netstorage (https://netstorage.unb.ca) We are currently investigating this issue. | |||
| RESOLVED - IT Service Interruption on Wednesday, April 17 beginning at 6:00 a.m. | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Apr 17, 2013 06:00 AM - Apr 17, 2013 07:00 AM | Network | ||
| Fredericton | |||
The scheduled network outage in the ITC and Gillan Hall was completed successfully. | |||
On Wednesday, April 17 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in ITC and Gillan Hall to allow ITS to perform maintenance.
| |||
| RESOLVED - Issues Connecting to Guest@UNB Wireless Network | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Apr 12, 2013 11:45 AM - Apr 12, 2013 12:15 PM | Network | ||
| Fredericton | |||
Users are now able to access GUEST@UNB wireless network. If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199. | |||
Some users may experience difficulties with connecting to the Guest@UNB wireless network. ITS is looking into the issue. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| RESOLVED - Recent Windows Update Causing Disk Scan on Restart | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Apr 11, 2013 11:56 AM - Apr 12, 2013 08:00 AM | Other | ||
| All UNB Campuses | |||
This issue has now been resolved. ITS will be pushing out and update to Faculty Staff computers this morning. If you have question or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199 | |||
Recently Windows pushed out an update which causes Windows computers running Kaspersky Antivirus to run a scan disk each time you restart your computer. Your computer will continue to function as normal once the scan has been cancelled or completed. | |||
| VPN Service Interruption on Wednesday, April 10 beginning at 6:30 a.m. | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Apr 10, 2013 06:30 AM - Apr 10, 2013 07:00 AM | Network | ||
| All UNB Campuses | |||
The maintenance on UNB"s VPN (Virtual Private Network) was completed successfully. | |||
On Wednesday, April 10 from 6:30 a.m. to 7:00 a.m. (30 minutes), access to UNB’s VPN (Virtual Private Network) will be unavailable to allow ITS to perform maintenance; any active sessions will also be disconnected. | |||
| IT Service Interruption on Sunday, April 7 for 3 Hours | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Apr 07, 2013 06:00 AM - Apr 07, 2013 09:00 AM | e-Services,Datatel,Web | ||
| All UNB Campuses | |||
All planned IT service interruptions have been resolved.
| |||
On Sunday, April 7 from 6 a.m. to 9 a.m. (3 hours), some IT services will be unavailable to allow ITS to perform maintenance. This outage will affect the following UNB services:
| |||
| Network connectivity to Incutech Building #1, Campus House and Neville Homestead | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Apr 06, 2013 10:00 AM - Apr 06, 2013 06:00 PM | Network | ||
| Fredericton | |||
Network services have been restored to the affected buildings. | |||
Due to power issues in Incutech Building #1 the power has been shut down to this building and will be restored later today. As a result of this Incutech Building #1, Campus house, and Neville Homestead networks will be down for approximately eight hours on Saturday and all employees in Incutech Building #1 and Campus house have been notified. | |||
| RESOLVED - Wireless@UNB network unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Apr 05, 2013 08:30 AM - Apr 05, 2013 09:23 AM | Network | ||
| Fredericton | |||
Users should now be able to access the WIRELESS@UNB network. If you have question or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199. | |||
The Wireless@UNB network is currently experiencing issues getting connected to the internet. The Guest@UNB network is working, and can be used as an alternative. | |||
| RESOLVED: Network Outage in Incutech Buildings #1 and #2, Nevill Homestead and Campus House | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Apr 05, 2013 08:25 AM - Apr 05, 2013 08:50 AM | Network | ||
| Fredericton | |||
The network outage is resolved. If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
There is currently no network connectivity in Incutech Buildings #1 and #2, Neville Homestead, and Campus House. We are investigating the issue. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| IT Service Interruption on Wednesday, April 3 beginning at 6:00 a.m. | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Apr 03, 2013 06:00 AM - Apr 03, 2013 07:00 AM | Network | ||
| Fredericton | |||
The network outage was completed successfully. | |||
On Wednesday, April 3 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services. | |||
| Wireless@UNB network experiencing intermittent issues | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Mar 29, 2013 12:00 PM - Mar 30, 2013 09:55 PM | Network | ||
| Fredericton | |||
The issue affecting authentication to the Wireless@UNB network has been resolved, and users should be able to access the network normally. If you are still unable to get connected to the Wireless@UNB network, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca | |||
The Wireless@UNB network is currently experiencing intermittent issues. The Guest@UNB network is working, and can be used as an alternative. ITS is aware of the issue, and will have it resolved as soon as possible. If you have any questions or concerns about this, please contact the ITS Help Desk: 453-5199. | |||
| RESOLVED: IT Service Interruption on Wednesday, March 27 beginning at 6:00 a. | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Mar 27, 2013 06:00 AM - Mar 27, 2013 07:00 AM | Network | ||
| Fredericton | |||
This outage is complete. Network connectivity has been restored to the following buildings:
- Incutech Building #1 If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
On Wednesday, March 27 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services. | |||
| RESOLVED - IT Service Interruption in Head Hall (E-Level) on Sunday, March 24 beginning at 6:30 a.m | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Mar 24, 2013 06:30 AM - Mar 24, 2013 07:00 AM | Network | ||
| Fredericton | |||
The network outage in HeadHall E-Level is complete. Network connectivity was restored by 6:55am. If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199. | |||
On Sunday, March 24 from 6:30 a.m. to 7:00 a.m. (30 minutes), there will be a Network outage in Head Hall (E-Level) to allow ITS to perform maintenance. | |||
| Desire2Learn file upload issue | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Mar 19, 2013 01:55 PM - Mar 19, 2013 06:10 PM | Desire2Learn | ||
| All UNB Campuses | |||
Desire2Learn has reported that the issue with uploading files has been resolved. We have tested the file upload process, and everything appears to be functioning normally. | |||
Desire2Learn is currently experiencing an issue where some people are having difficulties uploading files. Desire2Learn is investigating this issue, and hopes to have it resolved shortly. | |||
| IT Service Interruption in the HIL on Sunday, March 17 beginning at 6 a.m. | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Mar 17, 2013 06:00 AM - Mar 17, 2013 07:20 AM | Network | ||
| Fredericton | |||
The maintenance operations were completed successfully, and network services have been restored.
| |||
On Sunday, March 17 from 6 a.m. to 9 a.m. (3 hours), there will be a network outage in the Harriet Irving Library (HIL) to allow ITS to perform maintenance. All access to the internet and all network services will be unavailable from within the HIL during this time. | |||
| RESOLVED - Network Outage at HIL library | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Mar 15, 2013 04:00 AM - Mar 15, 2013 08:00 AM | Network | ||
| Fredericton | |||
There was a network outage in the HIL Library from 4am to 8am this morning. It has now been resolved and and all network connectivity has been restored. | |||
| RESOLVED - Network connectivity issues for both Edmunston and Campbelton Campuses | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Mar 14, 2013 03:14 PM - Mar 15, 2013 08:28 AM | Network | ||
| All UNB Campuses | |||
All network connectivity is now restored for both Edmunston and Campbelton Campuses. If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199. | |||
We are currently experiencing intermittent network connectivity issues on both the UNB Edmunston and Campbelton Campuses. ITS is investigating these issues. | |||
| RESOLVED - Student Printing is Currently Unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Mar 14, 2013 11:25 AM - Mar 14, 2013 11:40 AM | Printing | ||
| Fredericton | |||
Student printing is back online. If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
Student printing is currently unavailable. We are looking into the issue and expect to have it resolved soon. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| RESOLVED - Users are currently unable to login to Datatel | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Mar 14, 2013 08:05 AM - Mar 14, 2013 08:19 AM | Datatel | ||
| All UNB Campuses | |||
The issue with Datatel is now resolved. Users should once again be able to login to Datatel, https://datatelui.unb.ca/live/. | |||
Users are currently unable to login to the Datatel website, https://datatelui.unb.ca/live/. We are investigating the issue. | |||
| RESOLVED - Student Printing Unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Mar 12, 2013 02:15 PM - Mar 12, 2013 02:24 PM | Printing | ||
| Fredericton | |||
Students are now able to print to UNB lab printers. If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-599 | |||
Student Printing is currently unavailable. ITS is investigating the issue and hope to have a resolution as quickly as possible. | |||
| RESOLVED - Accessing student lab computers | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Mar 11, 2013 04:45 PM - Mar 11, 2013 05:35 PM | File Sharing | ||
| Fredericton | |||
Students are now able to access lab computers. If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199 | |||
Currently students are unable to login to lab computers on campus. This issue is being investigated. | |||
| RESOLVED - Network connectivity at HIL library | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Mar 11, 2013 04:45 PM - Mar 12, 2013 08:01 AM | Network | ||
| Fredericton | |||
Students, and Staff should now have network connectivity at the HIL Library
If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199 | |||
There is currently ongoing network connectivity issues at the HIL library. This maybe effecting both staff and student computers. ITS is investigating this issue and should have it resolved shortly.
| |||
| RESOLVED - Outage of Wireless Services within SUB | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Mar 11, 2013 10:31 AM - Mar 11, 2013 03:45 PM | Network | ||
| Fredericton | |||
Wireless connectivity has been restored to the Student Union Building (SUB) | |||
We are currently experiencing wireless issues within the Student Union Building only. Some users may not be able to connect to wireless or gain access to the internet. We are working to resolve the issue as soon as possible. If you require immediate access to wireless internet you can connect from any other location on campus, including the Harriet Irving Library. ITS is currently testing and evaluating a new wireless solution in the SUB building only. The vendors of this new technology are working closely with us to resolve this issue as quickly as possible. We apologize for any inconvenience. Please contact the ITS Help Desk if you have any questions or concerns. They can be reached at 453-5199 or helpdesk@unb.ca. | |||
| Student Union Building - SUB Wireless | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Mar 11, 2013 08:00 AM - Mar 25, 2013 08:02 AM | Network | ||
| Fredericton | |||
ITS has finished its potential testing of the new wireless solution at the SUB. Users should continue to have access to the WIRELESS@UNB network. | |||
Beginning March 11 and for the next few weeks, ITS will be testing a possible new and improved wireless solution in the SUB (Student Union Building). | |||
| RESOLVED - D2L Maintenance Outage | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Mar 10, 2013 01:00 AM - Mar 10, 2013 07:00 AM | Desire2Learn | ||
| All UNB Campuses | |||
The maintenance was completed successfully. If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199. | |||
There will be a scheduled maintenance outage for Desire2Learn on March 10 from 2 a.m until 8 a.m. During this time users will be unable to login to Desire2Learn. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| RESOLVED - Accessing D2L and Student Email | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Mar 07, 2013 04:00 AM - Mar 07, 2013 08:15 AM | Desire2Learn,Email | ||
| All UNB Campuses | |||
Users were unable to access Desire2Learn and their student email between 4:00am and 8:15am this morning, Thursday, March 7. These issues have been resolved. | |||
| RESOLVED: Uploading D2L Course Content | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Mar 04, 2013 01:30 PM - Mar 04, 2013 07:50 PM | Desire2Learn | ||
| All UNB Campuses | |||
This outage is now resolved. All course instructors should be able to upload content to their Desire2Learn courses. | |||
Some users may experience issues uploading course content to their Desire2Learn course. The issue is being investigated and should be resolved soon. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| RESOLVED - Accessing student lab computer | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Feb 28, 2013 10:20 AM - Feb 28, 2013 10:30 AM | File Sharing | ||
| All UNB Campuses | |||
All students should now be able to access lab computers. | |||
Some students are currently unable to access student lab computers. This does not affect students who were logged in. | |||
| RESOLVED - Accessing student lab computer | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Feb 28, 2013 10:00 AM - Feb 28, 2013 10:20 AM | File Sharing | ||
| All UNB Campuses | |||
Some students were unable to login to student lab computers. This issue should now be resolved. | |||
| RESOLVED - Student printing | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Feb 22, 2013 11:05 AM - Feb 22, 2013 03:29 PM | Printing | ||
| All UNB Campuses | |||
Students are now able to print to lab printers and purchase print credits online. | |||
We are having intermittent issues with students logging into lab computers and printing even after they are logged in. ITS is investigating these issues. | |||
| RESOLVED - Student printing unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Feb 22, 2013 10:30 AM - Feb 22, 2013 10:40 AM | Printing | ||
| All UNB Campuses | |||
Student printing was temporarily unavailable this morning between 10:30am and 40am. | |||
| RESOLVED - UNB blocking .tiff file attachments | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Feb 22, 2013 08:00 AM - Feb 22, 2013 01:18 PM | |||
| All UNB Campuses | |||
Users will now be able to attach .TIF files when sending email attachments from their UNB email accounts. If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199. | |||
Due to a known, zero-day vulnerability involving .tiff files and BlackBerry devices, UNB's e-mail protection servers are deleting .tiff file attachments before delivering the e-mails to end users. If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199 | |||
| RESOLVED - IT Service Interruption | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Feb 22, 2013 06:00 AM - Feb 22, 2013 07:00 AM | Network | ||
| Fredericton | |||
The maintenance was completed successfully. | |||
On Friday, February 22 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services. | |||
| RESOLVED-Student Printing Down | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Feb 21, 2013 05:31 PM - Feb 21, 2013 05:51 PM | Other | ||
| Fredericton | |||
Student printing is down and there may also be login issues. | |||
| RESOLVED - Problems Accessing Lab Computers on Campus | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Feb 21, 2013 02:30 PM - Feb 21, 2013 03:04 PM | File Sharing | ||
| All UNB Campuses | |||
Users should now be able to access campus lab computers. If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199 | |||
We are currently experiencing networking issues within our on campus lab environment. Students, Faculty and Staff are not be able to log into lab computers at present. Anyone already logged into a lab computer will not be affected. We are currently investigating the situation, and hope to have it resolved shortly. If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| Datatel website inaccessible | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Feb 21, 2013 08:30 AM - Feb 21, 2013 08:45 AM | Datatel | ||
| All UNB Campuses | |||
The issue affecting access to the Datatel website has been resolved. If you are still unable to access Datatel, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199. | |||
Users are not able to log into the Datatel website. ITS is aware of the issue, and will have it resolved shortly. If you have any questions or concerns about this, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199. | |||
| RESOLVED - Issues Accessing Wireless@UNB | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Feb 21, 2013 08:00 AM - Feb 21, 2013 12:30 PM | Network | ||
| All UNB Campuses | |||
Users are now be able to access the WIRELESS@UNB network.. | |||
We are currently experiencing an issue where some users are unable to connect to Wireless@UNB. We are looking into the issue. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| RESOLVED - Users unable to contact the Help Desk by phone | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Feb 21, 2013 08:00 AM - Feb 21, 2013 08:53 AM | Other | ||
| Fredericton | |||
Users are now be able to contact the Help Desk by phone. | |||
Currently the Help Desk phone line (453-5199) is unavailable. ITS is investigating this and hopes to have it resolved shortly. | |||
| RESOLVED - Accessing Desire2Learn | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Feb 21, 2013 07:00 AM - Feb 21, 2013 08:00 AM | Desire2Learn | ||
| All UNB Campuses | |||
Currently users are unable to access their Desire2Learn course management services. This issue is being investigated. | |||
| RESOLVED - UNB Residence Network | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Feb 20, 2013 03:51 PM - Feb 20, 2013 06:10 PM | Network | ||
| Fredericton | |||
As a result of an external denial of service attack against a device on the residence network, the UNB Fredericton residence network is currently unavailable. ITS is investigating the issue and working to restore network functionality. If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199. | |||
| RESOLVED - IT Service Interruption on Wednesday, February 20 beginning at 6:30 a.m. | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Feb 20, 2013 06:30 AM - Feb 20, 2013 07:00 AM | Network | ||
| Fredericton | |||
The network maintenance was completed successfully. | |||
On Wednesday, February 20 from 6:30 a.m. to 7:00 a.m. (30 minutes), there will be a Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services. | |||
| RESOLVED - IT Service Interruption in McConnell Hall on Wednesday, February 20 beginning at 6:30 a.m. | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Feb 20, 2013 06:30 AM - Feb 20, 2013 07:00 AM | Network | ||
| Fredericton | |||
The network maintenance was completed successfully. | |||
IT Service Interruption in McConnell Hall on Wednesday, February 20 beginning at 6:30 a.m. | |||
| RESOLVED - IT Service Interruption in Head Hall (E-Level) on Wednesday, February 20 beginning at 6:30 a.m. | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Feb 20, 2013 06:30 AM - Feb 20, 2013 07:00 AM | Network | ||
| Fredericton | |||
The network maintenance was completed successfully. | |||
On Wednesday, February 20 from 6:30 a.m. to 7:00 a.m. (30 minutes), there will be a Network outage in Head Hall (E-Level) to allow ITS to perform maintenance for the upcoming VoIP telephone services. | |||
| RESOLVED - Faculty / Staff printing | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Feb 18, 2013 06:00 PM - Feb 19, 2013 08:00 AM | Printing | ||
| All UNB Campuses | |||
Faculty / Staff printing was unavailable from approximately 6:00pm last evening, Monday, February 18, until this morning at 8:00am. | |||
| ITS Help Desk Closed due to Inclement Weather Conditions | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Feb 17, 2013 06:48 PM - Feb 18, 2013 08:00 AM | Other | ||
| Fredericton | |||
The ITS Help Desk will be closing early this evening (Feb. 17, 2013) due to inclement weather. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or email helpdesk@unb.ca and they will be able to respond to them tomorrow morning. | |||
| RESOLVED - Some Faculty and Staff Unable to Access Email | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Feb 13, 2013 08:00 AM - Feb 13, 2013 12:52 PM | |||
| All UNB Campuses | |||
Users should now be able to access their UNB email accounts that have not been migrated to connectED | |||
Email access is currently unavailable for UNB accounts that have not been migrated to connectEd. ITS is currently investigating this issue. | |||
| RESOLVED - IT Service Interruption on Wednesday, February 13 for 30 minutes | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Feb 13, 2013 06:30 AM - Feb 13, 2013 07:00 AM | Network | ||
| Fredericton | |||
The network outage was completed successfully. If you have questions or concerns please contact the ITS help desk at: helpdesk@unb.ca or 453-5199. | |||
On Wednesday, February 13 from 6:30 a.m. to 7:00 a.m. (30 minutes), there will be a Network outage in the Muriel McQueen Fergusson Centre to allow ITS to perform maintenance for the upcoming VoIP telephone services. | |||
| RESOLVED - IT Service Interruption in MacLaggan Hall | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Feb 13, 2013 06:00 AM - Feb 13, 2013 06:30 AM | Network | ||
| Fredericton | |||
The network outage was completed successfully. If you have questions or concerns please contact the ITS help desk at: helpdesk@unb.ca or 453-5199. | |||
On Wednesday, February 13 from 6:00 a.m. to 6:30 a.m. (30 minutes), there will be a Network outage in MacLaggan Hall to allow ITS to perform maintenance for the upcoming VoIP telephone services. | |||
| RESOLVED - Student Printing Currently Unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Feb 11, 2013 08:35 PM - Feb 12, 2013 07:56 AM | Printing | ||
| All UNB Campuses | |||
Student Printing is currently unavailable. ITS is investigating the issue and hope to have a resolution as quickly as possible. If you have any questions or concerns please contact the ITS Help Desk via email at helpdesk@unb.ca or phone at (506) 453-5199. | |||
| Unable to log into lab machines | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Feb 06, 2013 12:00 PM - Feb 06, 2013 01:30 PM | Other | ||
| Fredericton | |||
The issue affecting logging into the lab machines has been resolved. | |||
Some users are experiencing issues getting logged into UNB lab machines. ITS is aware of the problem, and is working to get it resolved. | |||
| Issues logging into Lab machines | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Feb 05, 2013 03:01 PM - Feb 05, 2013 04:01 PM | Other | ||
| Fredericton | |||
The issue affecting logging into Novell on the lab machines has been resolved. If you are still experiencing any difficulties getting logged in, please try restarting the machine. | |||
Some users are experiencing issues getting logged into UNB lab machines. ITS is aware of the problem, and is working to get it resolved.
| |||
| RESOLVED - ECN Posting: UdeM Edmundston Campus having Network Issues | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Feb 05, 2013 02:28 PM - Feb 05, 2013 04:20 PM | Network | ||
| All UNB Campuses | |||
UdeM’s Edmundston campus is currently experiencing issues connecting to their network. UNB ITS is working closely with UdeM staff to troubleshoot the problem. | |||
| RESOLVED - Accessing Desire2Learn | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Feb 05, 2013 06:00 AM - Feb 05, 2013 07:57 AM | Desire2Learn | ||
| All UNB Campuses | |||
UNB Students should now be able to access their Desire2Learn (D2L) Course Management Service. If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199. | |||
UNB Students currently are unable to access their Desire2Learn (D2L) Course Management Service. This is being investigated and should be resolved shortly. | |||
| VoIP Telephone Maintenance this Sunday | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Feb 03, 2013 06:00 AM - Feb 03, 2013 08:15 AM | Network | ||
| Fredericton | |||
The scheduled maintenance was completed successfully, and services have been restored. | |||
On Sunday, February 3, ITS will be performing regular maintenance on UNB’s VoIP telephone service. Sometime between 6 a.m. and 7 a.m. there will be a 30 second interruption to all incoming and outgoing calls; Voicemail will continue to work. | |||
| UNB Students unable to access their UNB email | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Feb 01, 2013 10:40 AM - Feb 01, 2013 12:01 PM | |||
| All UNB Campuses | |||
The issue affecting access to student email through the myUNB Portal has been resolved. If you are still unable to access your email, please contact the ITS Help Desk: 453-5199. | |||
Students currently are unable to access their UNB email through their myUNB Portal. UNB Student email is hosted by Microsoft who are investigating this issue. | |||
| Message from Desire2Learn regarding recent services disruption | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Feb 01, 2013 09:15 AM - Feb 01, 2013 09:15 AM | Desire2Learn | ||
| All UNB Campuses | |||
Please see the note from the President & CEO of Desire2Learn:
Members of UNB Community, | |||
| RESOLVED - Desire2Learn is experiencing technical issues | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jan 31, 2013 02:04 PM - Jan 31, 2013 02:04 PM | Desire2Learn | ||
| All UNB Campuses | |||
Users should now be able to access their Desire2Learn Course Management System. | |||
Desire2Learn is experiencing technical issues. Some users may intermittently experience slow access to content, or may be unable to access/upload/download content. The issue is currently being investigated by Desire2Learn. | |||
| Network connectivity is currently unavailable in Tilley Hall | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jan 31, 2013 08:15 AM - Jan 31, 2013 08:45 AM | Network | ||
| Fredericton | |||
The network issues in Tilley Hall have been resolved for both the wired and wireless networks.
| |||
There currently is a network outage affecting both the wired and wireless networks. ITS is investigating this and should have it resolved shortly. | |||
| RESOLVED - Emergency restart of the myUNB Portal Services | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Jan 30, 2013 12:00 PM - Jan 30, 2013 12:05 PM | Portal | ||
| All UNB Campuses | |||
The restart of the myUNB Portal was completed successfully. If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199. | |||
At 12:00pm today there will be an emergence restart of the myUNB Portal services. Downtime will be approximately 5 minutes. | |||
| RESOLVED: Accessing Desire2Learn | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jan 30, 2013 08:00 AM - Jan 31, 2013 10:10 AM | Desire2Learn | ||
| All UNB Campuses | |||
The Desire2Learn outage is resolved. Users should be able to login, and access all course content as they normally would. If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199. | |||
We are currently experiencing issues with Desire2Learn. Some users may not be able to login to D2L. For users who can login, they may experience issues with accessing course content, or uploading/downloading files. Our Desire2Learn support team is aware of the issues and are working to resolve them. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| RESOLVED - IT Service Interruption on Wednesday, January 30 from 6-8 a.m. | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Jan 30, 2013 06:00 AM - Jan 30, 2013 07:00 AM | Network | ||
| Fredericton | |||
The maintenance has been completed for the following buildings: | |||
On Wednesday, January 30 from 6:00 a.m. to 8:00 a.m. (2 hours), there will be a Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services:
- Bailey Hall
As a result, all IT Services will be unavailable in these locations during the outage, including: | |||
| RESOLVED - Desire2Learn Unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jan 29, 2013 05:15 PM - Jan 30, 2013 07:00 AM | Desire2Learn | ||
| All UNB Campuses | |||
Users should now be able to access their Desire2Learn Course Management System. | |||
Desire2Learn is currently unavailable. The D2L support team has been notified of the issue. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| RESOLVED - Accessing Financial Records through eServices | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jan 24, 2013 08:00 AM - Jan 24, 2013 09:40 AM | e-Services | ||
| All UNB Campuses | |||
Users should now have access to their financial records through eServices. | |||
Some users are experiencing issues accessing financial records through eServices. ITS is investigating this issue and should have it resolved shortly. | |||
| RESOLVED: Network outage effecting Keirstead Hall. | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jan 23, 2013 11:00 AM - Jan 23, 2013 11:45 AM | Network | ||
| Fredericton | |||
Network connectivity has been restored to Kierstead Hall. If you have any further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
Some users in Keirstead Hall currently have no network connectivity. ITS is investigating this and should have it resolved shortly. | |||
| RESOLVED - IT Service Interruption in the South Gym on Wednesday, January 23 beginning at 6:30 a.m. | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Jan 23, 2013 06:30 AM - Jan 23, 2013 07:00 AM | Network | ||
| Fredericton | |||
the maintenance was completed successfully. If you have any questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199 | |||
On Wednesday, January 23 from 6:30 a.m. to 7:00 a.m. (30 minutes), there will be a Network outage in the South Gym to allow ITS to perform maintenance for the upcoming VoIP telephone services. | |||
| RESOLVED - Faculty / Staff unable to access eMail through their myUNB Portal. | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jan 21, 2013 04:45 PM - Jan 22, 2013 05:00 AM | |||
| All UNB Campuses | |||
UNB Faculty and Staff should now have full access to their UNB email. | |||
Currently Faculty and Staff are unable to access the UNB email through the web interface or their myUNB Portal. ITS is investigating this issue and should have it resolved shortly. | |||
| Desire2Learn Issues Logging in or Loading Files | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jan 17, 2013 11:35 AM - Jan 18, 2013 07:56 AM | Desire2Learn | ||
| All UNB Campuses | |||
Some users are experiencing issues logging into Desire2Learn, or uploading files for a course once logged in. This is not affecting everyone. For some people affected by this, clearing the cache from the browser will fix the issue. For instructions on how to clear the cache please see: http://www.wikihow.com/Clear-Your-Browser's-Cache If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| Desire2Learn Issues accessing Content | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jan 16, 2013 02:30 PM - Jan 17, 2013 12:05 AM | Desire2Learn | ||
| All UNB Campuses | |||
The issues with accessing Desire2Learn content have been resolved. If you are still experiencing difficulties accessing Desire2Learn content, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199. | |||
Desire2Learn service is currently experiencing issues where some users are unable to access content. The Desire2Learn Network Operations Center is currently investigating the issue and we hope to have it resolved quickly.
If you have any questions or concerns regarding this outage, please contact the ITS Helpdesk at 453-5199 or helpdesk@unb.ca. | |||
| RESOLVED - Emergency restart of the myUNB Portal. | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jan 16, 2013 11:20 AM - Jan 16, 2013 11:30 AM | Portal | ||
| All UNB Campuses | |||
The myUNB Portal service was restarted at 11:20am this morning to resolve performance issues. Downtime was approximately 5 minutes. | |||
| RESOLVED - IT Service Interruption on Wednesday, January 16 from 6-7 a.m. | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Jan 16, 2013 06:00 AM - Jan 16, 2013 07:00 AM | Network | ||
| Fredericton | |||
On Wednesday, January 16 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services: | |||
| RESOLVED - Power Outage at the Harriet Irving Library | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Jan 16, 2013 05:30 AM - Jan 16, 2013 07:30 AM | Library | ||
| Fredericton | |||
There will be a planned power outage at the Harriet Irving Library on January 16, at 5:30am. The outage is necessary to implement building upgrades, and is expected to last no more than 2 hours.
| |||
| RESOLVED - IT Service Interruption on Wednesday, January 9 from 6-7 a.m. | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Jan 09, 2013 06:00 AM - Jan 09, 2013 07:00 AM | Network | ||
| Fredericton | |||
This outage was completed successfully. If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199. | |||
On Wednesday, January 9 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services: | |||
| RESOLVED - UNB's Online Registration Service is unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jan 08, 2013 08:00 AM - Jan 08, 2013 08:29 AM | Other | ||
| All UNB Campuses | |||
User should now be able to access UNB's Online Registration System. If you have questions or concerns please contact the ITS help desk at: helpdesk@unb.ca or 453-5199. | |||
UNB's Online Registration Services, Web Advisor is currently unavailable. ITS is investigating this issue and should have it resolved shortly. | |||
| RESOLVED - Desire 2 Learn (D2L) is currently unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jan 08, 2013 07:00 AM - Jan 08, 2013 08:56 AM | Desire2Learn | ||
| All UNB Campuses | |||
Users should now be able to access D2L If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199. | |||
UNB's course management system (D2L) is currently unavailable. We are investigating this and hope to have it resolved shortly. | |||
| RESOLVED: myUNB Portal Unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jan 07, 2013 02:25 PM - Jan 07, 2013 02:45 PM | Portal | ||
| Fredericton | |||
The myUNB Portal is once again available. If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
The myUNB Portal is currently unavailable. We are investigating the issue. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| RESOLVED - Possible Wireless Connectivity Issues | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jan 07, 2013 10:00 AM - Jan 08, 2013 08:23 AM | Network | ||
| All UNB Campuses | |||
All UNB wireless connectivity should now be restored. If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199. | |||
We are currently experiencing intermittent issues with the wireless network. Faculty, staff and students may find that they are unable to connect to the wireless network in various locations across campus. The situation is currently being investigated, please visit www.unb.ca/its for updates on the situation. | |||
| RESOLVED - Wireless Outage Rescheduled for 1 p.m. Today | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Jan 04, 2013 01:00 PM - Jan 04, 2013 01:30 PM | Network | ||
| All UNB Campuses | |||
The maintenance was completed successfully. | |||
RESCHEDULED: NEW METHOD FOR CONNECTING TO WIRELESS@UNB | |||
| RESOLVED - IT Service Outage on Saint John Campus | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jan 04, 2013 05:00 AM - Jan 04, 2013 01:00 PM | Network | ||
| Saint John | |||
All network services should now be restored. If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199. | |||
Faculty, staff and students located on the Saint John campus are unable to access the following IT Services as a result of a national network outage impacting some Atlantic Universities. ITS is currently investigating the issue with our colleagues and partners; as more information becomes available it will be communicated. | |||
| RESOLVED - IT Service Interruption on Wednesday, January 2 from 6-8 a.m. | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Jan 02, 2013 06:00 AM - Jan 02, 2013 08:00 AM | Portal,Email,Library,Desire2Learn,e-Services,Printing,File Sharing,Datatel,Web,Other,Network | ||
| Fredericton | |||
The network outage was completed successfully. If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199. | |||
On Wednesday, January 2 from 6:00 a.m. to 8:00 a.m. (2 hours), there will be a Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services:
As a result, all IT Services will be unavailable in these locations during the outage, including: | |||
| myUNB Portal - Login Unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Dec 30, 2012 12:30 PM - Dec 30, 2012 12:55 PM | Portal | ||
| All UNB Campuses | |||
All UNB students, faculty and staff should now be able to login to their myUNB Portal. | |||
Currently UNB students, faculty and staff are unable to access their myUNB Portal. ITS is investigating this issue and hopes to have it resolved shortly. | |||
| IT Service Interruption on Saturday, December 22 for 3 hrs beginning at 6 a.m. | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Dec 22, 2012 06:00 AM - Dec 22, 2012 09:00 AM | Email,Printing,File Sharing | ||
| All UNB Campuses | |||
The maintenance was completed successfully, and all services are back up and running.
If you are still experiencing any issues accessing IT services, please contact the ITS Help Desk: 453-5199. | |||
On Saturday, December 22 from 6 a.m. – 9 a.m. (3 hours), some IT services will be unavailable to allow ITS to perform maintenance. This outage will affect the following:
- On-campus wired and wireless network access | |||
| RESOLVED - Power Outage at Wu Conference Centre, and McLeod House | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Dec 21, 2012 07:00 AM - Dec 21, 2012 10:24 AM | Network | ||
| Fredericton | |||
Power has now been restored at Wu Conference Centre, and McLeod House. If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 4535199. | |||
There is currently a power outage at the Wu Conference Centre, and McLeod House which is impacting all networking services in that building. This is being investigated and should be resolved shortly. | |||
| RESOLVED - Student Printing is currently unavailable. | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Dec 17, 2012 05:20 PM - Dec 17, 2012 06:20 PM | Printing | ||
| All UNB Campuses | |||
Student printing is now available. | |||
Currently students are not able to print to UNB Lab's. ITS is investigating this issue | |||
| RESOLVED - Network / System issues affecting UNB networks | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Dec 12, 2012 08:15 AM - Dec 12, 2012 11:56 AM | Other | ||
| All UNB Campuses | |||
All IT services should now be fully restored. | |||
We are currently experiencing network / system issues affecting both the Saint John and Fredericton Campuses. This may be impacting email, wireless network and wired network connections. ITS is investigating this and hopes to have it resolved shortly | |||
| IT Service Interruption on Wednesday, December 12 from 6-7 a.m. | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Dec 12, 2012 06:00 AM - Dec 12, 2012 07:00 AM | Portal,Email,Library,Desire2Learn,e-Services,Printing,File Sharing,Datatel,Web,Other,Network | ||
| Fredericton | |||
On Wednesday, December 12 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services:
As a result, all IT Services will be unavailable in these locations during the outage, including: | |||
| Faculty and Staff Email Unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Dec 11, 2012 03:15 PM - Dec 11, 2012 03:30 PM | |||
| All UNB Campuses | |||
Today at 3:15 p.m. Faculty and Staff experienced a loss of email access. Faculty and Staff email was unavailable for approximately 15 minutes. This issue has now been resolved and any Faculty or Staff members who still do not have email access in their Outlook clients should restart their computer. If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca . | |||
| Resolved: Student Email Unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Dec 07, 2012 09:05 AM - Dec 07, 2012 08:56 AM | |||
| All UNB Campuses | |||
Student Email is currently not working. Students will not be able to access Email using the MyUNB Portal or by navigating directly to the outlook.com/unb.ca URL.
We are aware of the issue and are working to resolve it as fast as possible. | |||
| Wireless Unavailable on Thursday, Dec. 6 for 20 min. Beginning at 5 a.m. | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Dec 06, 2012 05:00 AM - Dec 06, 2012 05:20 AM | Network | ||
| All UNB Campuses | |||
The maintenance was completed successfully. | |||
On Thursday, December 6 from 5:00 a.m. – 5:20 a.m. (20 minutes), ITS will be performing maintenance on UNB’s Wireless Network. Faculty, staff and students will be unable to access wireless during this time. | |||
| Student Print Services Issue | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Dec 05, 2012 06:00 PM - Dec 05, 2012 07:30 PM | Printing | ||
| All UNB Campuses | |||
Student Print services were restored around 7:30PM.
If you have any questions or continuing print issues, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca | |||
Student printing services and print credit purchases are currently not working. We are aware of the issue and are working to resolve it as fast as possible.
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca | |||
| Restarting UNB Secure Authentication Service today at 2:45 p.m. | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Dec 05, 2012 02:45 PM - Dec 05, 2012 02:50 PM | Portal | ||
| All UNB Campuses | |||
The maintenance was completed successfully. | |||
Restarting UNB’s Secure Authentication Service today at 2:45 p.m. | |||
| IT Service Interruption in the SUB on Wednesday, December 5 from 6-7 a.m. | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Dec 05, 2012 06:00 AM - Dec 05, 2012 07:30 AM | Network | ||
| Fredericton | |||
The maintenance was completed successfully. | |||
On Wednesday, December 5 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the Student Union Building (SUB) to allow ITS to perform maintenance for the upcoming VoIP telephone services. | |||
| RESOLVED - Network connectivity issues in Old Arts Building | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Nov 28, 2012 07:30 AM - Nov 28, 2012 08:23 AM | Network | ||
| Fredericton | |||
All network connectivity should now be restored. | |||
Network connectivity is currently unavailable for some users in the Old Arts Building. ITS is investigating this and should have it resolved shortly. | |||
| IT Service Interruption on Wednesday, November 28 from 6-7 a.m. | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Nov 28, 2012 06:00 AM - Nov 28, 2012 07:00 AM | Network | ||
| Fredericton | |||
The maintenance was completed successfully. | |||
On Wednesday, November 28 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services: | |||
| Email Phishing Advisory for UNB | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Nov 27, 2012 11:33 AM - Nov 26, 2012 08:00 AM | |||
| All UNB Campuses | |||
Recently there was a phishing email sent to UNB faculty, staff and students asking you to click on a link and enter your Login ID and Password. The email appeared to be coming from the University of New Brunswick Login Email Help Desk.
| |||
| RESOLVED - myUNB Portal - is currently unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Nov 26, 2012 09:15 AM - Nov 26, 2012 11:18 AM | Portal | ||
| All UNB Campuses | |||
All UNB students, faculty and staff should now be able to login to their myUNB Portal. If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199 | |||
Currently UNB students, faculty and staff are unable to access their myUNB Portal. ITS is investigating this issue and hopes to have it resolved shortly. | |||
| RESOLVED - IT Service Interruption on Wednesday, November 21 from 6-7 a.m. | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Nov 26, 2012 06:00 AM - Nov 26, 2012 07:00 AM | Portal,Email,Library,Desire2Learn,e-Services,Printing,File Sharing,Datatel,Web,Other,Network | ||
| Fredericton | |||
The network outage was completed successfully. If you have any questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199 | |||
| |||
| RESOLVED - Issues with 4-digit dialing | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Nov 21, 2012 10:00 AM - Nov 21, 2012 01:58 PM | Other | ||
| Fredericton | |||
Users should now be able to dial 4 digit phone numbers across campus. | |||
We are currently experiencing an issue with 4-digit dialing on the Fredericton campus. To make a call please dial 9 plus the full 7-digit number of the individual you are calling. Aliant is currently working on the issue. We do not know the expected down time; updates will be provided once available.
If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199. | |||
| RESOLVED - Faculty / Staff email is currently unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Nov 20, 2012 09:30 AM - Nov 20, 2012 09:45 AM | |||
| All UNB Campuses | |||
Faculty / Staff email services was temporarily unavailable. Downtime was between (9:30am and 9:45am) ITS is currently investigating this issue. | |||
| Network outage in multiple buildings | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Nov 17, 2012 11:15 AM - Nov 17, 2012 05:30 PM | Network | ||
| Fredericton | |||
Access to the network in the residences has been restored. All affected locations are now able to access the network. If you are still unable to access the network or internet, please contact the ITS Help Desk for assistance: 453-5199.
----------------- Network access to the IUC buildings has been restored. However, the residence network is still down, and ITS is continuing to work to resolve the issues. | |||
Due to a power outage last night, several buildings on campus are experiencing network connectivity issues. ITS is currently working diligently to get these issues resolved. Locations include:
Please contact the ITS Help Desk if you have any questions or concerns: 453-5199 | |||
| RESOLVED - Staff Printing Outage | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Nov 14, 2012 01:15 PM - Nov 14, 2012 04:01 PM | Printing | ||
| All UNB Campuses | |||
UNB Faculty and Staff are currently experiencing an unscheduled Printing Outage. The outage is affecting all Faculty and Staff printing services on the UNB Campus. We are currently working to resolve this outage as soon as possible. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca . | |||
| myUNB Portal Brief Outage | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Nov 14, 2012 12:00 PM - Nov 14, 2012 12:05 PM | Portal | ||
| All UNB Campuses | |||
The myUNB Portal will be unavailable briefly today, starting at 12:00 P.M. This is to address an issue where some users do not see the landing page after logging into the myUNB Portal. The outage is expected to last 5 minutes. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| RESOLVED Network Outage at Beaverbrook House | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Nov 14, 2012 10:03 AM - Nov 14, 2012 03:59 PM | Network | ||
| Saint John | |||
Network problems are being experienced at Beaverbrook House in Saint John. The issue is currently being investigated. | |||
| RESOLVED: HIL Network Outage on Wednesday, November 14 between 6:00am and 7:00am | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Nov 14, 2012 06:00 AM - Nov 14, 2012 07:00 AM | Network | ||
| Fredericton | |||
Network connectivity has been restored in the Harriet Irving Library. If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
Tomorrow morning, Wednesday, November 14 between 6:00am and 7:00am their will be a 5 minute network outage at the Harriet Irving Library. | |||
| RESOLVED: IT Service Interruption on Wednesday, November 14 from 6-7 a.m. | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Nov 14, 2012 06:00 AM - Nov 14, 2012 07:00 AM | Network | ||
| Fredericton | |||
This outage is resolved. All services have been restored in the buildings affected.
If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
On Wednesday, November 14 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services:
- All UNB email - Access to Network printing and drives - Datatel - eServices - Footprints - All UNB Webpages - CMS - Desire2Learn
No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca . | |||
| RSOLVED - Problems with Wireless Connection | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Nov 12, 2012 01:50 PM - Nov 12, 2012 03:26 PM | Network | ||
| Fredericton | |||
Access to UNB's wireless networks should now be restored.
If you still have questions or need further help regarding this issue, | |||
We are currently experiencing intermittent issues with the wireless network across the Fredericton campus. Faculty, staff and students may find that they are unable to connect to the wireless network in various locations across campus. The situation is currently being investigated, please visit www.unb.ca/its for updates on the situation. If you have any questions or concerns, please contact the ITS Help Desk at 506-453-5199 or helpdesk@unb.ca. | |||
| RESOLVED - Datatel will be unavailable for maintenance on November 7 at 6:00am | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Nov 07, 2012 06:00 AM - Nov 07, 2012 06:15 AM | Datatel | ||
| All UNB Campuses | |||
The Datatel maintenance was completed successfully. | |||
Datatel will be unavailable for maintenance on Wednesday, November 7 at 6:00am. Downtime will be approximately 15 minutes. | |||
| RESOLVED Student Printing Services were briefly unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Nov 06, 2012 03:05 PM - Nov 06, 2012 03:15 PM | Printing | ||
| All UNB Campuses | |||
Student Printing Services were briefly unavailable between 3:05pm and 3:15pm today. | |||
| RESOLVED - Student printing is currently unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Nov 05, 2012 09:00 PM - Nov 05, 2012 09:25 PM | Printing | ||
| All UNB Campuses | |||
Students are now able to print to UNB lab printers. | |||
Students are currently unable to print to UNB lab printers. ITS is investigating this and should have this resolved shortly. | |||
| RESOLVED - Chrome Malware Warning Appearing on some UNB Webpages | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Nov 05, 2012 09:40 AM - Nov 05, 2012 11:55 PM | Web | ||
| All UNB Campuses | |||
When using Chrome to view UNB’s websites, you may notice a few webpages displaying a Chrome Malware Warning message instead of UNB content. These warning pages will not harm your computer and it is not a virus or phishing attempt. The issue causing these warning pages is due to website analytic software used to capture website visits. This software has been disabled and the Chrome ‘warning’ pages will disappear throughout the day. | |||
| RESOLVED - IT Service Interruption on Sunday, November 4 for 2 Hours | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Nov 04, 2012 06:00 AM - Nov 04, 2012 08:00 AM | Other | ||
| All UNB Campuses | |||
This maintenance has been completed successfully. | |||
On Sunday, November 4 from 6 a.m. to 8 a.m. (2 hours), some IT services will be unavailable to allow ITS to perform system maintenance. This outage will affect the following UNB services: | |||
| RESOLVED - UNB's VOIP telephones are not accepting incoming calls | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Nov 03, 2012 10:00 PM - Nov 04, 2012 10:45 PM | Network | ||
| All UNB Campuses | |||
Faculty and Staff Who have been migrated to the VOIP telephones are now able to receive calls from off campus. | |||
Those Faculty and Staff who have been migrated to the VOIP telephones are experiencing a service disruption. Calls from off campus are not being received by these phone. | |||
| RESOLVED - myUNB Portal Interruption on Saturday, November 3 for 6 hours begining at 6:30 p.m. | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Nov 03, 2012 06:30 PM - Nov 04, 2012 12:00 AM | Portal | ||
| All UNB Campuses | |||
This maintenance has been completed successfully. | |||
On Saturday, November 3 from 6:30 p.m. to 12:30 a.m. (6 hours), the myUNB Portal will be unavailable while ITS performs maintenance. Faculty, staff and students will be unable to access the myUNB Portal during this time. | |||
| RESOLVED - Faculty / Staff printing was temporarily unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Nov 02, 2012 03:30 PM - Nov 02, 2012 03:45 PM | Printing | ||
| All UNB Campuses | |||
Faculty / Staff printing was temporarily unavailable between 3:30pm and 3:45pm today.
If you have any questions or concerns please contact the ITS Help desk at: helpdesk@unb.ca or 453-5199. | |||
| RESOLVED - Faculty / Staff Departmental P drives are currently unavailable. | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Nov 01, 2012 02:35 PM - Nov 01, 2012 03:07 PM | File Sharing | ||
| All UNB Campuses | |||
UNB Faculty and Staff are now able to access their departmental P drives. This service was unavailable for approximately 20 minutes. | |||
UNB Faculty and Staff are currently not able to access their departmental P: drives. ITS is investigating this issue. | |||
| RESOLVED - Unscheduled Network Outage at Harriet Irving Library | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Oct 31, 2012 03:25 PM - Nov 01, 2012 08:14 AM | Portal,Email,Library,Desire2Learn,e-Services,Printing,File Sharing,Datatel,Web,Other,Network | ||
| Fredericton | |||
All network connectivity should now be restored to the Harriet Irving Library. | |||
Due to extenuating circumstances, there will be a brief Network Outage today, Wednesday, October 31, at the Harriet Irving Library. This outage will affect all network services at the Library. Due to the nature of the issue, it is impossible to predict the exact time of the outage but the duration will be no longer than 10 minutes. If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca . | |||
| RESOLVED - MacLaggan Hall Closed due to Electrical Issues | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Oct 31, 2012 01:04 PM - Nov 01, 2012 08:35 AM | Network | ||
| Fredericton | |||
All network connectivity should now be restored to MacLaggan Hall. | |||
MacLaggan Hall is currently experiencing electrical issues resulting in no network connectivity. Due to these issues MacLaggan Hall will be closed for the day (October 31, 2012). | |||
| RESOLVED - IT Service Interruption in Head Hall on Wednesday, October 31 from 6-7 a.m. | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Oct 31, 2012 06:00 AM - Oct 31, 2012 07:00 AM | Portal,Email,Library,Desire2Learn,e-Services,Printing,File Sharing,Datatel,Web,Other,Network | ||
| Fredericton | |||
The maintenance was completed successfully | |||
On Wednesday, October 31 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in Head Hall to allow ITS to perform maintenance for the upcoming VoIP telephone services. | |||
| RESOLVED - Faculty / Staff printing currently unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Oct 29, 2012 10:15 AM - Oct 29, 2012 10:25 AM | Printing | ||
| All UNB Campuses | |||
Faculty staff printing was briefly unavailable this morning between 10:15am and 10:25am. This issue has since been resolved. | |||
| RESOLVED - Sporadic networking issues across campus | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Oct 24, 2012 03:20 PM - Oct 24, 2012 03:52 PM | Network | ||
| All UNB Campuses | |||
There was sporadic network connectivity issues across the UNB campuses. These issues have been resolved. | |||
| RESOLVED - Networking Issues - Head Hall E Level | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Oct 24, 2012 08:27 AM - Oct 24, 2012 09:24 AM | Network | ||
| Fredericton | |||
Network connectivity should now be restored to all of the Head Hall location | |||
We are currently experiencing networking issues on E Level within Head Hall. Faculty, staff and student computers on E Level are not able to access network services of any kind. We are working to correct the issue now.
| |||
| COMPLETED - IT Service Interruption on Wednesday, October 24 from 6-7 a.m. | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Oct 24, 2012 06:00 AM - Oct 24, 2012 07:00 AM | Portal,Email,Library,Desire2Learn,e-Services,Printing,File Sharing,Datatel,Web,Other,Network | ||
| Fredericton | |||
The network outage was completed successfully. | |||
On Wednesday, October 24 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services: | |||
| RESOLVED - D2L - Desire 2 Learn Course Management Service | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Oct 23, 2012 08:00 AM - Oct 23, 2012 08:34 AM | Desire2Learn | ||
| All UNB Campuses | |||
Desire 2 Learn is now available. | |||
UNB's online course management system D2L is unavailable. We are currently investigating this issue. | |||
| RESOLVED - Student eMail Services unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Oct 23, 2012 08:00 AM - Oct 23, 2012 09:00 AM | |||
| All UNB Campuses | |||
Students should now have access to their UNB email through their myUNB Portal. If you have any questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199. | |||
Currently students are unable to access their UNB email through the myUNB Portal. ITS is investigating this issue. | |||
| RESOLVED - UNB Faculty / Staff email | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Oct 19, 2012 10:45 AM - Oct 19, 2012 01:00 PM | |||
| All UNB Campuses | |||
UNB Faculty and Staff are now able to access their UNB email accounts. | |||
UNB Faculty / Staff are currently unable to access their UNB email. ITS is investigating this issue. | |||
| RESOLVED - UNB - Faculty / Staff accessing email through their myUNB Portal | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Oct 17, 2012 12:15 PM - Oct 17, 2012 12:30 PM | |||
| All UNB Campuses | |||
UNB Faculty and Staff can now access their email through their myUNB Portal. | |||
Currently Faculty and Staff are unable to access their email through their myUNB Portal. You can still access it directly by going to the following website: https://unbmail.unb.ca/owa | |||
| IT Service Interruption on Wednesday, October 17 from 6-7 a.m. | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Oct 17, 2012 06:00 AM - Oct 17, 2012 07:00 AM | Network | ||
| All UNB Campuses | |||
The maintenance was completed successfully. | |||
On Wednesday, October 17 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following location to allow ITS to perform maintenance for the upcoming VoIP telephone services:
As a result, all IT Services will be unavailable in this location during the outage, including: - All UNB email - Access to Network printing and drives - Datatel - eServices - Footprints - All UNB Webpages - CMS - Desire2Learn
No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca . | |||
| Email Phishing Advisory for UNB | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Oct 16, 2012 07:50 AM - Oct 23, 2012 01:09 PM | |||
| All UNB Campuses | |||
A phishing email was sent to UNB faculty, staff and students today informing you that an email you received was infected with a virus and asking you to click a link to verify and clean your account. The email appeared to be coming from the University of New Brunswick – Information Technology Services using the email address help@unb.ca. Although this email appeared to come from a legitimate UNB source, keep in mind ITS will never ask you to provide your Login ID and Password. If you received this email or an email of this nature, please delete it immediately. Do not respond or click on any links.. If you did respond to this email, log into your eServices and change your password, then contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca to let them know.
Please help us stomp out phishing! Be suspicious of any emails requesting your login information. If you ever question the legitimacy of an email, contact the ITS Help Desk (453-5199 or helpdesk@unb.ca ) before you respond or open any links and they will let you know. | |||
| RESOLVED - UNB - Faculty / Staff email is currently unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Oct 15, 2012 02:20 PM - Oct 15, 2012 03:07 PM | |||
| All UNB Campuses | |||
All Faculty / Staff should now be able to access their UNB email services. . | |||
UNB's Faculty / Staff email services is unavailable. ITS is currently investigating this issue. | |||
| RESOLVED - IT Service Interruption on Sunday, October 14 for 2 hours beginning at 6 a.m. | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Oct 14, 2012 06:00 AM - Oct 14, 2012 08:00 AM | Other | ||
| All UNB Campuses | |||
posted by stevem | |||
On Sunday, October 14 from 6 a.m. – 8 a.m. (2 hours) ITS will be performing maintenance on es.unb.ca and wikis.unb.ca . As a result, the ‘Today’s Events’, ‘My Notifications’ and ‘UNB Alerts and Cancellations’ widgets in the myUNB Portal may not function as expected and anyone using es.unb.ca or wikis.unb.ca may be unexpectedly logged off during this time. | |||
| RESOLVED - UNB Website Search Tool Unavailable October 14 for 3 Hours beginning at 6 a.m. | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Oct 14, 2012 06:00 AM - Oct 14, 2012 09:00 AM | Web | ||
| All UNB Campuses | |||
The maintenance was completed successfully. | |||
On Sunday, October 14 from 6 a.m. to 9 a.m. (3 hours), the UNB Website Search tool will be unavailable while ITS upgrades the software to the latest version. All UNB Website Search functionality (except the UNB phonebook search) will be unavailable during this time. | |||
| CANCELLED - Desire 2 Learn (D2L) Outage on October Saturday 13th | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Oct 13, 2012 10:00 PM - Oct 14, 2012 10:00 AM | Desire2Learn | ||
| All UNB Campuses | |||
posted by stevem | |||
There will be a scheduled outage affecting UNB's online course management system - D2L on Saturday, October 13 from 10:00pm to Sunday 10:00am. | |||
| RESOLVED - Users are currently unable to login to Datatel | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Oct 12, 2012 08:16 AM - Oct 12, 2012 08:36 AM | Datatel | ||
| All UNB Campuses | |||
Users should now be able to login to the Datatel website.
| |||
Users are currently unable to login to the Datatel website, https://datatelui.unb.ca/live/. We are investigating the issue.
| |||
| RESOLVED - Desire 2 Learn (D2L) | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Oct 12, 2012 07:00 AM - Oct 12, 2012 07:05 AM | Desire2Learn | ||
| All UNB Campuses | |||
On Friday, October 12, the Desire 2 Learn (D2L) course management system will be unavailable for 5 minutes between 7:00am and 7:05am. | |||
| RESOLVED - Network connectivity issues in Head Hall | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Oct 10, 2012 08:00 AM - Oct 10, 2012 09:13 AM | Network | ||
| Fredericton | |||
All network connectivity should now be restored to Head Hall. | |||
We are currently experiencing network connectivity issues in Head Hall We are looking into this and hope to have it resolved soon.
| |||
| IT Service Interruption on Wednesday, October 10 from 6-7 a.m. | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Oct 10, 2012 06:00 AM - Oct 10, 2012 07:00 AM | Network | ||
| Fredericton | |||
On Wednesday, October 10 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following location to allow ITS to perform maintenance for the upcoming VoIP telephone services: Head Hall As a result, all IT Services will be unavailable in this location during the outage, including:
No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored. If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca . | |||
| myUNB Portal and other IT services unavailable on October 7 beginning at 6 a.m. | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Oct 07, 2012 06:00 AM - Oct 07, 2012 09:00 AM | Portal | ||
| All UNB Campuses | |||
The maintenance was completed successfully. | |||
On Sunday, October 7 from 6:00 a.m. to 9:00 a.m. (3 hours) UNB’s Single Sign-On Services will be unavailable to allow ITS to perform maintenance. Faculty, staff and students will be unable to access the following services at this time: | |||
| RESOLVED - Student Printing is currently unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Oct 03, 2012 01:45 PM - Oct 03, 2012 02:01 PM | Printing | ||
| All UNB Campuses | |||
Students are currently unable to print in any ITS computer labs across campus. ITS is currently looking into this. | |||
| RESOLVED - IT Service Interruption on Wednesday, October 3 from 6-7 a.m. | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Oct 03, 2012 06:00 AM - Oct 03, 2012 07:00 AM | Network | ||
| Fredericton | |||
On Wednesday, October 3 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following location to allow ITS to perform maintenance for the VoIP telephone services:
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca . | |||
| RESOLVED - HIL Network Outage on Sept. 26 at 6:00 a.m. | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Sep 26, 2012 06:00 AM - Sep 26, 2012 07:00 AM | Network | ||
| Fredericton | |||
There will be a scheduled network outage at the Harriet Irving Library on Wednesday, September 26, at 6:00 a.m., lasting for one hour. During this time both wired and wireless internet connections will be unavailable. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| RESOLVED - Accessing myUNB Portal and other UNB secure online services | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Sep 25, 2012 01:15 PM - Sep 25, 2012 02:23 PM | Portal | ||
| All UNB Campuses | |||
Users should now be able to access all services within their myUNB Portal, | |||
Some users maybe experiencing issues logging into their myUNB Portal, and other UNB online services. Services impacted are: | |||
| RESOLVED - Bailey Hall - network unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Sep 25, 2012 08:00 AM - Sep 25, 2012 08:35 AM | Network | ||
| Fredericton | |||
All network connectivity in Bailey Hall should now be restored.
| |||
All network connectivity, including wireless internet, is currently unavailable in Bailey Hall. We are looking into this issue.
If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| Email Phishing Advisory for UNB | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Sep 24, 2012 02:46 PM - Sep 25, 2012 02:26 PM | Other | ||
| All UNB Campuses | |||
A phishing email was sent to UNB faculty, staff and students today asking you to click on a GoogleDocs link and enter your Login ID and Password to upgrade your mail account to the latest version. The email appeared to be coming from the ITS Help Desk using the helpdesk@unb.ca email. | |||
| RESOLVED: Internet Outage | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Sep 21, 2012 07:50 AM - Sep 21, 2012 08:20 AM | Network | ||
| Fredericton | |||
There was a brief internet outage this morning on both the wired and wireless internet. This affected most people on campus, but not everyone. The issue has now been resolved. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| RESOLVED - Faculty / Staff printing | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Sep 19, 2012 09:44 AM - Sep 19, 2012 09:54 AM | Printing | ||
| All UNB Campuses | |||
Faculty / Staff should now be able to access their network printers.. | |||
Some Faculty and Staff maybe experiencing issues accessing their network printers. ITS is currently investigating this. | |||
| RESOLVED - Bailey Hall - network unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Sep 19, 2012 08:25 AM - Sep 19, 2012 10:07 AM | Network | ||
| Fredericton | |||
All network connectivity should now be restored to Bailey Hall If you have any questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199 | |||
Due to the current power outage all network connectivity, including wireless internet, is currently unavailable in Bailey Hall. We are looking into this issue.
If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| RESOLVED: Student Printing Unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Sep 17, 2012 07:45 PM - Sep 17, 2012 09:15 PM | Other | ||
| All UNB Campuses | |||
This issue is now resolved. If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
Student printing is currently unavailable. We are investigating the issue. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| Phishing email attempt on Thursday, September 13 | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Sep 14, 2012 01:39 PM - Sep 24, 2012 02:45 PM | Other | ||
| Fredericton | |||
UNB students, faculty and staff are regularly targeted by fraudulent emails asking for UNB usernames and passwords.
The criminal groups and organizations behind these attacks are trying to gain access to UNB email accounts so they can use them to send out SPAM emails. They may also be trying to harvest personal information for sale or for use in identity theft. On Thursday, September 13 an email was sent to UNB faculty, staff and students claiming that their webmail accounts had been compromised by a virus. This email included the UNB logo and a photo of UNB president Eddy Campbell. If you responded to this email, please go to you eServices and change your password, then contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca to let them know. | |||
| RESOLOVED - Accessing Desire 2 Learn (D2L) UNB's online course management system | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Sep 14, 2012 09:56 AM - Sep 15, 2012 08:06 AM | Desire2Learn | ||
| All UNB Campuses | |||
All users should now have access to their D2L - Desire 2 Learn courses. | |||
Some users maybe experiencing issues accessing their online courses through Desire 2 Learn (D2L). This issue is currently being investigated. | |||
| IT Service Interruption on Wednesday, September 12 from 6-7 a.m. | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Sep 12, 2012 06:00 AM - Sep 12, 2012 07:00 AM | Portal,Email,Library,Desire2Learn,e-Services,Printing,File Sharing,Datatel,Web,Other,Network | ||
| Fredericton | |||
On Wednesday, September 12 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following location to allow ITS to perform maintenance for the upcoming VoIP telephone service: - Carleton Hall As a result, all IT Services will be unavailable in this location during the outage, including:
- All UNB email No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored. To learn more about VoIP, visit: http://go.unb.ca/voip . If you have and questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca . | |||
| RESOLVED - Faculty / Staff email | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Sep 11, 2012 02:00 PM - Sep 11, 2012 03:41 PM | |||
| All UNB Campuses | |||
All UNB faculty and staff should now have access to their UNB email. | |||
Some faculty and staff are unable to access their UNB email. ITS is currently investigating this issue. | |||
| RESOLVED - Accessing UNB wireless networks | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Sep 11, 2012 12:00 PM - Oct 11, 2012 09:59 AM | Network | ||
| Fredericton | |||
Currently some users maybe experiencing issues connecting to UNB's wireless networks. Both GUEST@UNB and WIRELESS@UNB are affected. ITS is currently investigating this and hopes to have it resolved shortly. | |||
| RESOLVED - Faculty / Staff printing temporarily unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Sep 10, 2012 10:30 AM - Sep 10, 2012 10:40 AM | Printing | ||
| All UNB Campuses | |||
Some Faculty and Staff were unable to print this morning between 10:30am and 10:40am. This issue has been resolved. | |||
| IT Service Interruption on Sunday, September 9 for 1 Hour | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Sep 09, 2012 07:00 AM - Sep 09, 2012 08:00 AM | Datatel | ||
| All UNB Campuses | |||
On Sunday, September 9 from 8 a.m. to 9 a.m. (1 hour), some IT services will be unavailable to allow Financial Services to perform their annual fiscal year-end processing. This outage will affect the following UNB services: | |||
| RESOLVED - Duplicate IP warnings | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Sep 07, 2012 10:23 AM - Sep 11, 2012 03:45 PM | Network | ||
| All UNB Campuses | |||
Some users may be receiving a duplicate IP warning message this morning on their computer. To resolve this issue users will need to restart their computers. | |||
| RESOLVED - Accessing UNB wireless networks | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Sep 06, 2012 01:00 PM - Sep 06, 2012 03:21 PM | Network | ||
| All UNB Campuses | |||
Users should now be able to access both WIRELESS@UNB and GUEST@UNB wireless networks. | |||
Currently some users maybe experiencing issues connecting to UNB's wireless networks. Both GUEST@UNB and WIRELESS@UNB are affected. ITS is currently investigating this and hopes to have it resolved shortly. | |||
| RESOLVED - Faculty / Staff network drives - including H:, P and J drives | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Sep 05, 2012 03:54 PM - Sep 06, 2012 11:48 AM | File Sharing | ||
| All UNB Campuses | |||
All Faculty and Staff should now be able to access their network drives (H, P, J) . If you are still experiencing issues connecting to these drives please restart your computer and log back into your user account.
If you have any questions or concerns please contact the ITS Help Desk at: help desk@unb.dad or 453-5199. | |||
Some Faculty and staff maybe experiencing problems accessing their network drives. (H, P and J). This issue is being looked into and ITS hopes to have it resolved shortly.
If you have any questions or concerns please contact the ITS Help Desk at: help desk@unb.dad or 453-5199. | |||
| A number of users are unable to login | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Aug 31, 2012 01:50 PM - Aug 31, 2012 02:50 PM | Other | ||
| All UNB Campuses | |||
The outage is resolved and users should be able to login to all services that they normally have access to. If a user set or changed their password today that new password may no longer work as a result of this outage. If you experience this please contact the ITS Help Desk. If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca | |||
A number of users are currently unable to login to their UNB accounts. This is affecting access to the myUNB Portal, email, eServices, and other services which require a login. We are investigating the issue. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| RESOLVED - IT Service Interruption on Wednesday, August 29 from 6-7 a.m. | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Aug 29, 2012 06:00 AM - Aug 29, 2012 07:00 AM | Portal,Email,Library,Desire2Learn,e-Services,Printing,File Sharing,Datatel,Web,Other,Network | ||
| Fredericton | |||
On Wednesday, August 29 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services:
- R.N. Scott Hall As a result, all IT Services will be unavailable in these locations during the outage, including:
- All UNB email No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored. To learn more about VoIP, visit http://www.unb.ca/its/about-its/projects/voip/ . If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca . | |||
| RESOLVED - Network connectivity issues - Enterprise UNB building #2, Neville Homestead, and Campus House | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Aug 28, 2012 02:45 PM - Aug 28, 2012 03:30 PM | Network | ||
| Fredericton | |||
All network connectivity in the Enterprise UNB Building 2 should now be restored. | |||
We are currently experiencing network connectivity issues in the Enterprise UNB Building #2, Neville Homestead, and Campus House. We are looking into this and hope to have it resolved soon. | |||
| RESOLVED - IT Service Interruption on Sunday, August 26 for 1 Hour | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Aug 26, 2012 08:00 AM - Aug 26, 2012 09:00 AM | e-Services | ||
| All UNB Campuses | |||
| |||
| FootPrints - UNB's online tracking service is unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Aug 23, 2012 03:07 PM - Aug 23, 2012 05:10 PM | Other | ||
| All UNB Campuses | |||
The issue with FootPrints has been resolved, and users should now be able to access the tracking service.
| |||
FootPrints - UNB's online tracking service is unavailable. ITS is currently investigating this. If you have any questions or concerns please contact the ITS Help desk at: helpdesk@unb.ca or 453-5199 | |||
| IT Service Interruption on Wednesday, August 22 from 6-7 a.m. | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Aug 22, 2012 06:00 AM - Aug 22, 2012 07:00 AM | Other | ||
| All UNB Campuses | |||
On Wednesday, August 22 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services: | |||
| RESOLVED - Possible issues receiving email from outside of UNB | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Aug 21, 2012 11:36 AM - Aug 21, 2012 04:30 PM | |||
| All UNB Campuses | |||
UNB'S email services should now be working properly. | |||
Currently users may be experiencing issues receiving email from outside of UNB (e.g. hotmail, gmail, etc). ITS is currently looking into this. | |||
| RESOLVED = ITS upgrading UNB Fredericton's network registration system beginning Monday, Aug. 20 | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Aug 20, 2012 09:41 AM - Aug 24, 2012 09:41 AM | Network | ||
| All UNB Campuses | |||
ITS will begin upgrading UNB Fredericton's computer registration system | |||
| IT Service Interruption on Sunday, August 19 for 3 Hours | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Aug 19, 2012 06:00 AM - Aug 19, 2012 09:00 AM | Other | ||
| All UNB Campuses | |||
The updates were successfully applied to the system this morning, and all services are now available again. If you are still experiencing connectivity issues, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca | |||
On Sunday, August 19 from 6 a.m. to 9 a.m. (3 hours), some IT services will be unavailable to allow ITS to perform updates. This outage will affect the following UNB services: | |||
| Unscheduled SMTP outage | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Aug 17, 2012 09:15 AM - Aug 17, 2012 09:10 AM | |||
| All UNB Campuses | |||
UNB is currently experiencing an unscheduled SMTP outage. As a result, the ability to send email from your UNB account is being affected. Listservs are also affected.
If you have any questions or concerns please contact the ITS Help Desk at 453-5199 at helpdesk@unb.ca . | |||
| RESOLVED - IT Service Interruption on Thursday, August 16 from 6-7 a.m. | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Aug 16, 2012 06:00 AM - Aug 16, 2012 07:00 AM | Portal,Email,Library,Desire2Learn,e-Services,Printing,File Sharing,Datatel,Web,Other,Network | ||
| All UNB Campuses | |||
On Thursday, August 16 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following location to allow ITS to perform maintenance for the upcoming VoIP telephone services: - IUC Physics As a result, all IT Services will be unavailable in this location during the outage, including:
- All UNB email No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored. To learn more about VoIP, visit: http://www.unb.ca/its/about-its/projects/voip/ . If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca . | |||
| RESOLVED - IT Service Interruption on Wed. August 15 from 6-7 a.m. | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Aug 15, 2012 06:00 AM - Aug 15, 2012 07:00 AM | Portal,Email,Library,Desire2Learn,e-Services,Printing,File Sharing,Datatel,Web,Other,Network | ||
| All UNB Campuses | |||
On Wednesday, August 15 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following location to allow ITS to perform maintenance for the upcoming VoIP telephone services: - Marshall d'Avray Hall As a result, all IT Services will be unavailable in this location during the outage, including:
- All UNB Email No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored. To learn more about VoIP, visit: http://www.unb.ca/its/about-its/projects/voip/ . If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca . | |||
| UNB learning system milestone reached | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Aug 14, 2012 09:25 AM - Aug 21, 2012 09:25 AM | Desire2Learn | ||
| All UNB Campuses | |||
UNB is now fully migrated to the new learning management system from Desire2Learn! As of today, August 14, the Blackboard learning management system is no longer available. Please contact d2l@unb.ca with any questions. | |||
| RESOLVED - Wireless Network Interruption on Aug. 14 for 4 hrs beginning at 8:30 a.m. | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Aug 14, 2012 08:30 AM - Aug 14, 2012 12:30 PM | Network | ||
| All UNB Campuses | |||
Users should now be able to access UNB's wireless networks. | |||
On Tuesday, August 14 from 8:30 a.m. to 12:30 p.m. (4 hours), UNB's wireless network will be unavailable to allow ITS to perform maintenance. Faculty, staff and students located on campus will be unable to access any wireless network services during this time.
| |||
| IT Service Interruption on Wed. August 8 from 6-7 a.m. | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Aug 08, 2012 06:00 AM - Aug 08, 2012 07:00 AM | Network | ||
| All UNB Campuses | |||
On Wednesday, August 8 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services: | |||
| RESOLVED - Brief IT Service Interruptions on Wed. August 1 between 6-7 a.m. | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Aug 01, 2012 06:00 AM - Aug 01, 2012 07:00 AM | Network | ||
| All UNB Campuses | |||
The maintenance was completed successfully. | |||
On Wednesday, August 1 between 6 a.m. and 7 a.m., there will be a brief, 15 minute Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services: | |||
| RESOLVED - UNB WordPress Blogs unavailable on August 1 for 1 hr beginning at 6 a.m. | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Aug 01, 2012 06:00 AM - Aug 01, 2012 07:00 AM | Other | ||
| All UNB Campuses | |||
The maintenance on UNB WordPress Blogs (blogs.unb.ca) was completed successfully. | |||
On Wednesday, August 1 from 6:00 a.m. to 7:00 a.m. (1 hour), UNB WordPress Blogs (blogs.unb.ca) will be unavailable to allow ITS to perform maintenance. Faculty, staff, students will be unable to access or edit any UNB blogs during this time. | |||
| RESOLVED - Unplanned Network Outage in Tibbits East and IUC Forestry | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jul 30, 2012 08:40 AM - Jul 30, 2012 12:19 PM | Portal,Email,Library,Desire2Learn,e-Services,Printing,File Sharing,Datatel,Web,Other,Network | ||
| All UNB Campuses | |||
All network connectivity for Tibbits East and IUC Forestry should now be restored. | |||
We are experiencing an unplanned network outage in Tibbits East and IUC Forestry. Currently, there is no network connectivity in these buildings. We are working to resolve this matter as quickly as possible. If you have an questions or concerns, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca . | |||
| Network connectivity issues - Tibbits East, and IUC / Forestry | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jul 30, 2012 08:00 AM - Jul 30, 2012 09:11 AM | Network | ||
| All UNB Campuses | |||
Users maybe experiencing network connectivity issues in Tibbits East, and IUC / Forestry. ITS is currently looking into is issue. | |||
| RESOLVED - Bailey Hall Networking Issues | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jul 28, 2012 03:45 AM - Jul 30, 2012 01:25 PM | Network | ||
| All UNB Campuses | |||
All Network connectivity should now be restored to Bailey Hall.
| |||
Some users maybe experiencing network connectivity issues in Bailey Hall. ITS is currently investigating this. | |||
| RESOLVED: Password Set/Change Utility Unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jul 25, 2012 07:45 AM - Jul 25, 2012 08:45 AM | Other | ||
| All UNB Campuses | |||
This outage is now resolved. Users can set, change, or synchronize their password by using any of the following links: Forgot Your Password, Activate Your IT Services, Synchronize Your Password, or Change Your Password. If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
The utility for users to change or set their password is currently unavailable. This includes logging into eServices and clicking on the Change Your Password link, going through the Forgot Your Password steps, or going through the Activate Your IT Services steps. ITS is looking into the issue. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| RESOLVED: No Network Connectivity - affecting several buildings across campus | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jul 19, 2012 08:00 AM - Jul 20, 2012 08:00 AM | Network | ||
| All UNB Campuses | |||
The network outage was resolved at 8:00 a.m. this morning. Full network connectivity, including wireless, has been restored to the affected buildings: - Incutech #1 - Incutech #2 - Neville Homestead - Campus House - UNBEA (Hut 10) If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| |||
| RESOLVED - Brief Wireless and Internet Connection Loss Within IUC Physics | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jul 18, 2012 12:00 PM - Jul 18, 2012 12:30 PM | Network | ||
| All UNB Campuses | |||
All network connectivity should now be restored. | |||
There will be a brief emergency outage of network and wireless services within the IUC Physics building. Users in IUC Physics will be unable to access the internet and all network services. The outage will take place between 12:00 p.m. and 12:30 p.m. today. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| Major Outage: campus-wide internet access and faculty/staff connectEd services | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jul 16, 2012 10:30 AM - Jul 16, 2012 05:00 PM | Other | ||
| All UNB Campuses | |||
The hardware issues have been corrected, and services have been restored. Both on-campus internet access and Faculty and staff connectEd services are now available. If you have any questions or concerns, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
An unscheduled outage due to hardware failure occurred earlier this morning impacting the following services:
• On-campus internet access (Fredericton only) No data was lost and emails are being queued for delivery once services are restored. You can continue to access UNB’s IT services from off-campus (except for faculty and staff connectEd services). ITS is working closely with IBM to replace the hardware as soon as possible. INTERNET ACCESS If you were already connected to UNB Fredericton’s wired or wireless network at the time of the outage please do not disconnect your device as you may lose internet access until the issue has been resolved.
If you have any questions please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| RESOLVED: Webmail Unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jul 14, 2012 08:00 AM - Jul 16, 2012 11:00 AM | |||
| All UNB Campuses | |||
On Saturday morning users were unable to login to webmail.unb.ca. The issue is now resolved. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| RESOLVED - Brief IT Service Interruptions on Wed. July 11 between 6-7 am | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Jul 11, 2012 06:00 AM - Jul 11, 2012 07:00 AM | Network | ||
| All UNB Campuses | |||
The scheduled network outages in Alumni Memorial, Memorial Hall, IUC Concourse and Toole Hall were completed before 7am this morning. The mentioned buildings had outages that were less than 10 minutes each. All network access in these buildings is functioning properly. | |||
On Wednesday, July 11 between 6 a.m. and 7 a.m., there will be a brief, 5 minute Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services: | |||
| RESOLVED - Possible internet outage in Toole Hall on Saturday, July 7 between 8 a.m. and 10 a.m. | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Jul 05, 2012 03:49 PM - Jul 07, 2012 08:00 AM | Network | ||
| All UNB Campuses | |||
Facilities Management has scheduled a power outage in Toole Hall on Saturday, July 7 from 8 a.m. until 10 a.m. to facilitate work on the ongoing energy upgrades at UNB. During the outage, access to the internet may be unavailable in this location. | |||
| RESOLVED - UNB Wireless Network - connectivity issues | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jul 05, 2012 01:00 PM - Jul 05, 2012 02:43 PM | Network | ||
| All UNB Campuses | |||
ITS is currently experiencing connectivity issues to both the WIRELESS@unb and the GUEST@unb wireless networks. ITS is investigating these issues. | |||
| RESOLVED - Brief IT Service Interruptions July 5 & 6 between 6-7 am | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Jul 05, 2012 06:00 AM - Jul 06, 2012 07:00 AM | Portal,Email,Library,Desire2Learn,e-Services,Printing,File Sharing,Datatel,Web,Other,Network | ||
| All UNB Campuses | |||
On Thursday, July 5 and Friday, July 6 between 6 a.m. and 7 a.m., there will be a number of five-minute outages impacting internet access on campus as ITS performs routine maintenance on UNB's network. Only those located on campus during this outage will be affected and will be unable to access the internet including the following IT services:
- All UNB email If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca . | |||
| RESOLVED - Lab Applications for Students Unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jun 29, 2012 12:35 PM - Jun 30, 2012 02:00 PM | Other | ||
| All UNB Campuses | |||
Students should now have full access to Novell's Application Launcher (NAL). | |||
Students will currently be unable to access software delivered over the network in student labs (all campuses affected). This includes software delivered through the Novell Application Launcher (NAL). Please visit this site for further updates on the situation. If you have questions or concerns please contact Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| Emergency Outage - H:\Drives | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jun 28, 2012 12:09 PM - Jul 05, 2012 04:36 PM | File Sharing | ||
| All UNB Campuses | |||
Access to your H:\Drive has been restored. To reconnect please restart your computer. If you saved any files to your local computer during the outage (ex: C:\Drive) it is recommended that you copy them to your H:\Drive. If you have any questions please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
UPDATE: We are continuing to work on the issue and will restore access as soon as possible. Please continue to save your files to the P:\Drive or to your local machine (ex: C:\Drive). | |||
Some faculty and staff are currently unable to access their H:\Drive. We are investigating the issue and will restore access as soon as possible. | |||
| RESOLVED - Network Connectivity Issues | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jun 28, 2012 10:00 AM - Jun 28, 2012 10:16 AM | Network | ||
| All UNB Campuses | |||
There was intermittent network connectivity issues across campus. All network connectivity should now be restored. | |||
| RESOLVED - Accessing your UNB email through the myUNB Portal | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jun 27, 2012 03:33 PM - Jun 27, 2012 03:56 PM | |||
| All UNB Campuses | |||
RESOLVED - Accessing your UNB email through the myUNB Portal | |||
Users are currently unable to access their UNB email through their myUNB Portal. This is also affecting email through some mobile devices (e.g. Android, iPhone /iPad). ITS is currently investigating this issue. | |||
| RESOLVED - Email Delivery Problems | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jun 25, 2012 11:13 AM - Jun 26, 2012 03:00 PM | |||
| All UNB Campuses | |||
We are experiencing delays in the delivery of email, particularly email being delivered through UNB Listservs. Mail may arrive out of order from the time it was sent or may be queued for an indefinite period. We are continuing to investigate the issue. At this time we believe the cause to be related to the service interruption on Saturday, June 23rd, so email sent since then is affected. We are not anticipating the loss of any mail at this point. If you have any questions or concerns, please contact the ITS Help Desk at 506-453-5199/helpdesk@unb.ca. | |||
| RESOLVED: Checking Student Email from an Email Client | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jun 25, 2012 08:00 AM - Jun 25, 2012 10:45 AM | |||
| All UNB Campuses | |||
This issue has been resolved. Students should be able to check their UNB email using an email client. If you have any further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
Some students are unable to check their UNB email through an email client, such as Outlook, or the email apps on Androids and iPhones. ITS is aware of this issue and we are looking into it. Students are still able to view their UNB email by logging into https://my.unb.ca and clicking on the Read My Mail link. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| RESOLVED: Student Email Unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jun 24, 2012 08:00 AM - Jun 24, 2012 08:00 PM | |||
| All UNB Campuses | |||
Student email was unavailable after the power outage on Saturday, June 23. The issue has now been resolved, and students should once again access their email. If you are still having issues accessing your email try clearing the cache from your browser. For instructions on how to do this please see: http://www.wikihow.com/Clear-Your-Browser%27s-Cache. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| Some Systems Unavailable After Planned Outage Saturday Evening | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jun 23, 2012 06:00 PM - Jun 23, 2012 09:45 PM | Other | ||
| All UNB Campuses | |||
Following the planned systems outage which took place during the day on Saturday, June 23, some systems failed to restart properly. ITS is continuing to investigate and resolve issues as quickly as possible. Until the system issues are resolved, users may encounter intermittent connectivity issues or degraded performance with particular services. ITS will continue to provide periodic updates until this issue is resolved. As of 9:45PM, public-facing services are back in service. | |||
| RESOLVED: All UNB IT Services Unavailable on Saturday, June 23 at 6 am for 10 Hours | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Jun 23, 2012 06:00 AM - Jun 23, 2012 06:00 PM | Other | ||
| All UNB Campuses | |||
All UNB IT Services Unavailable on Saturday, June 23 at 6 am for 10 Hours | |||
| Email Phishing Advisory for UNB | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jun 22, 2012 02:34 PM - Jun 24, 2012 02:34 PM | |||
| All UNB Campuses | |||
Recently there was a phishing email sent to UNB faculty, staff and students titled | |||
| RESOLVED - Network connectivity issues across campus | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jun 22, 2012 10:50 AM - Jun 22, 2012 11:16 AM | Network | ||
| All UNB Campuses | |||
RESOLVED - Network connectivity issues across campus | |||
| RESOLVED - Network connectivity issues at Harriet Irving Library | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jun 21, 2012 11:15 AM - Jun 21, 2012 12:27 PM | Network | ||
| All UNB Campuses | |||
All Network connectivity issues at the Harriet Irving Library should now be resolved. | |||
The Library is currently experiencing network connectivity issues. This is affecting both wireless and wired networks along with the libraries web services. | |||
| RESOLVED - Sporadic Network connectivity issues across campus | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jun 20, 2012 10:00 AM - Jun 20, 2012 04:00 PM | Network | ||
| All UNB Campuses | |||
The network connectivity issues to these buildings should now be resolved. | |||
| |||
| RESOLVED: Brief IT Service Interruption on Wed. June 20 Beginning at 6 a.m. | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Jun 20, 2012 06:00 AM - Jun 20, 2012 07:00 AM | Portal,Email,Library,Desire2Learn,e-Services,Printing,File Sharing,Datatel,Web,Other,Network | ||
| All UNB Campuses | |||
This outage is resolved and all affected IT services have been restored. If you have further questions or concerns please contact the ITS Help Desk at 453-4624 or helpdesk@unb.ca. | |||
On Wednesday, June 20 between 6 a.m. and 7 a.m., there will be a brief, 20 minute Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services:
As a result, all IT Services will be unavailable in these locations during the 20 minute outage, including:
- All UNB email No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored. To learn more about VoIP, visit: http://www.unb.ca/its/about-its/projects/voip/ . If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca . | |||
| RESOLVED: Potential Interruption to 4-digit Dialing Between UNBF Phone Lines on June 19 for 1 Hr | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Jun 19, 2012 04:00 PM - Jun 19, 2012 05:00 PM | Other | ||
| All UNB Campuses | |||
On Tuesday, June 19 from 4:00 pm - 5:00 pm (1 hour), Bell Aliant will be making some minor adjustments to UNB Fredericton telephone line configurations to ensure that the existing 4-digit dialing capabilities continue to be supported with our new VoIP (Voice over Internet Protocol) telephone system. These changes are not expected to impact the current telephone functionality but there may be brief interruptions to the 4-digit dialing service while ITS staff work in coordination with Bell Aliant to test the new configurations. In the event of an outage, all phone lines will continue to work and can be reached using the full 7-digit phone number. | |||
| RESOLVED: myUNB Portal Currently Unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jun 17, 2012 02:35 PM - Jun 17, 2012 02:45 PM | Web | ||
| All UNB Campuses | |||
This outage is resolved. If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
The myUNB Portal website, https://my.unb.ca is currently unavailable. We are looking into the issue. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| RESOLVED Student printing was unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jun 11, 2012 01:15 PM - Jun 11, 2012 01:36 PM | Printing | ||
| All UNB Campuses | |||
Student pruning was unavailable between 1:15 and 1:30pm today. this issues was resolved. | |||
| RESOLVED - Faculty / Staff Novell Server access | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jun 06, 2012 08:00 AM - Jun 07, 2012 08:00 AM | File Sharing | ||
| All UNB Campuses | |||
Users should now be able to login to the FAculty / Staff Novell Services. | |||
Some users are unable to login to their Faculty / Staff Novell Services. ITS is currently investigating this. | |||
| RESOLVED Faculty / Staff Novell Server was restarted | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jun 06, 2012 08:00 AM - Jun 06, 2012 08:58 AM | File Sharing | ||
| All UNB Campuses | |||
ITS had to do an emergence restart of the Faculty / Staff Novell Server to resolve some ongoing login issues and network drive access issues. All Novell services should now be restored. | |||
| RESOLVED - Blackbird - Bulk Storage service is unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| May 31, 2012 02:05 PM - May 31, 2012 03:43 PM | File Sharing | ||
| All UNB Campuses | |||
Users should now be able to access Blackbird Bulk Storage service. | |||
Blackbird - Bulk Storage service is currently unavailable. ITS is investigating this. | |||
| RESOLVED - Novell Staff printing | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| May 31, 2012 02:05 PM - May 31, 2012 03:48 PM | Printing | ||
| All UNB Campuses | |||
posted by stevem | |||
Users maybe experiencing problems printing to Novell network printers. ITS Is currently investigating this. | |||
| RESOLVED - Datatel Unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| May 31, 2012 08:06 AM - May 31, 2012 08:27 AM | Datatel | ||
| All UNB Campuses | |||
Users should now be able to access Datatel and all Datatel services. | |||
Datatel is currently unavailable. This affects access to the Datatel program itself, as well as any links in the eServices portal which rely on information from Datatel, such as class schedules, financial statements, and vacation and leave history. | |||
| Problems with phone calls on campus | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| May 30, 2012 04:40 PM - May 31, 2012 08:47 AM | Other | ||
| All UNB Campuses | |||
The problems with the phone system have been corrected. People on campus should once again be able to make calls using the final 4 digits of the phone number they are contacting. If you have questions or concerns, please contact the ITS Help Desk at 453-5199/helpdesk@unb.ca. | |||
Currently, people on campus are not able to make phone calls between offices using only the final 4 digits of the number they are contacting. For the moment, people must use the following format to make calls on campus; which includes the number 9, followed by the full phone number: 9-123-4567 Aliant is presently experiencing issues, but hope to have the situation resolved shortly. If you have any questions or concerns, please contact the ITS Help Desk at 453-5199/helpdesk@unb.ca | |||
| RESOLVED - Media Services Image Database is Offline | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| May 28, 2012 01:50 PM - Jun 20, 2012 12:26 PM | Other | ||
| All UNB Campuses | |||
Users should now be able to access UNB's Media Services Database now. | |||
UNB's Media Services image database (images.unb.ca) is currently offline and inaccessible due to technical difficulties. Imaging Services is working with ITS to remedy this situation as soon as possible. The Media Services department apologizes to their clients for any inconvenience caused. For updates on when the website will be accessible again, please contact CETL at cetl@unb.ca or 453-4744. | |||
| RESOLVED - Problems Accessing Lab Computers on Campus | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| May 25, 2012 12:36 PM - May 25, 2012 04:00 PM | Network | ||
| All UNB Campuses | |||
This issue is now resolved and students will now be able to connect to the network using the lab computers. | |||
We are currently experiencing networking issues within our on campus lab environment. Students, Faculty and Staff are not be able to log into lab computers at present. Anyone already logged into a lab computer will not be affected. We are currently investigating the situation, and hope to have it resolved shortly. If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| RESOLVED - Network Connectivity Issues | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| May 20, 2012 09:14 AM - May 22, 2012 03:00 PM | Network | ||
| All UNB Campuses | |||
The network connectivity issues that were ongoing across several buildings on campus have been resolved. | |||
We are currently experiencing some network connectivity issues at various buildings on the Fredericton campus. This is affecting our wired and wireless networks in the affected buildings. We hope to have this issue resolved quickly. If you have any questions or concerns please free to contact the ITS Help Desk at (506) 453-5199 or via email at helpdesk@unb.ca | |||
| New Residence network outage | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| May 17, 2012 04:15 PM - May 17, 2012 06:35 PM | Network | ||
| All UNB Campuses | |||
We are currently experiencing an unplanned network outage in New Residence. This is affecting wired and wireless connection. We do not currently have a time estimate for recovery. If you have any questions or are in need of further assistance, please contact the ITS Help Desk at 506-453-5199 or helpdesk@unb.ca. | |||
| RESOLVED - Some students are currently unable to login to student Novell Lab computers | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| May 17, 2012 12:30 PM - May 17, 2012 03:29 PM | Network | ||
| All UNB Campuses | |||
Students should now be able to login to Student Novell lab computers. | |||
Some students are unable to login to student Novell Lab computers. ITS is | |||
| RESOLVED - Faculty / Staff printing | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| May 17, 2012 12:25 PM - May 17, 2012 02:14 PM | Printing | ||
| All UNB Campuses | |||
UNB Faculty / Staff should now be able to print to their Network printers. | |||
Some UNB Faculty and staff are not able to print to their network pritners. ITS is currently looking into this. | |||
| RESOLVED - Accessing off Campus Websites | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| May 17, 2012 08:05 AM - May 17, 2012 08:57 AM | Network | ||
| All UNB Campuses | |||
Users should now be able to access off campus websites from within UNB. | |||
Currently users maybe experiencing issues accessing off campus websites. ITS Is investigating this issue. | |||
| RESOLVED - UNB's File Drop Facility not accessible to Internet Explorer users. | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| May 16, 2012 10:10 AM - Jul 26, 2012 10:47 AM | Other | ||
| All UNB Campuses | |||
UNB's File Drop Facility is now working correctly with all versions if Internet Explorer. | |||
UNB's File Drop Facility is currently not working correctly with all versions if Internet Explorer. With all other browsers File Drop should work properly.
https://es.unb.ca/apps/filedrop/ | |||
| RESOLVED - UNB's GUEST@UNB Wireless network currently unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| May 15, 2012 09:29 AM - May 15, 2012 09:35 AM | Network | ||
| All UNB Campuses | |||
Users should now have access to UNB's GUEST@UNB wireless network | |||
UNB's guest wireless network is currently unavailable. ITS is nvestigating this. | |||
| RESOLVED - Several UNB online services may not be available | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| May 14, 2012 11:02 AM - May 30, 2012 11:21 AM | Other | ||
| All UNB Campuses | |||
The below issues have been resolved. | |||
ITS is currently in the process of restoring several UNB online services that were temporarily disabled while investigating a security vulnerability; for full details please read the special announcement that was sent to UNB this morning at: http://www.unb.ca/news/epublications/search/view_html.cgi?search_string=&issue=6099 . These online services include web forms, web apps and other online services such as:
- Account Activation If you notice issues with any UNB online service, please inform the ITS Help Desk at 453-5199 or helpdesk@unb.ca . | |||
| UNB's online Admissions Services is unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| May 14, 2012 09:32 AM - May 14, 2012 11:00 AM | Web | ||
| All UNB Campuses | |||
This issue is now resolved. Users should be able to access the online Admission service from https://apply.unb.ca/. If you have any further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
UNB's online Admissions Services is unavailable | |||
| RESOLVED - Critical Datatel Outage | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| May 13, 2012 06:00 AM - May 13, 2012 07:00 AM | Datatel | ||
| All UNB Campuses | |||
The Datatel outage is complete. If you have any further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
There will be an outage of the Datatel system on the morning of Sunday, May 13th from 6 AM until 7 AM. This outage is necessary in order to upgrade Datatel UI to the latest version (4.3.2). This new version supports Silverlight 5 and will allow ITS to contact Datatel for additional support, should further connectivity issues be experienced. The only service affected will be direct access to Colleague through Datatel UI. Following this upgrade, before logging in to Datatel UI, please ensure that you see v4.3.2 in the bottom right-hand corner of the Datatel UI login screen. If you see v4.3 you will need to clear your browser cache prior to login. Please contact your Level 1, the ITS Help Desk or follow instructions listed at http://www.wikihow.com/Clear-Your-Browser%27s-Cache if you require assistance. The ITS Help Desk can be contacted at 506-453-5199/helpdesk@unb.ca. | |||
| RESOLVED - Updating Microsoft Silverlight causing Datatel connectivity issues | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| May 10, 2012 11:07 AM - May 13, 2012 08:00 AM | Datatel | ||
| All UNB Campuses | |||
This outage is now resolved. Datatel was updated to a version that will work with Silverlight 5. If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
Updating Silverlight may cause Datatel connectivity issues for users. ITS is currently looking into this. | |||
| RESOLVED - New students currently unable to activate their IT services. | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| May 09, 2012 12:46 PM - May 09, 2012 01:10 PM | e-Services | ||
| All UNB Campuses | |||
New UNB students should now be able to activate their IT services. | |||
Students are currently unable to activate their IT services. ITS is currently looking into this. | |||
| Power Outage Scheduled for May 13 Postponed | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| May 08, 2012 02:48 PM - May 13, 2012 06:00 AM | Other | ||
| All UNB Campuses | |||
The power outage originally scheduled for May 13 from 6 a.m. to 4 p.m. (10 | |||
| RESOLVED - Network connectivity issues at Harriet Irving Library | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| May 07, 2012 08:00 AM - May 07, 2012 08:57 AM | Network | ||
| Fredericton | |||
All network connectivity should now be restored to the Harriet Irving Library. | |||
Some users currently are unable to connect to the network from the HIL Library. This includes all wireless connectivity. ITS is looking into this and hopes to have it resolved shortly. | |||
| RESOLVED - Brief Internet Outage for 15 Minutes on May 7 (Fredericton and Saint John) | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| May 07, 2012 07:00 AM - May 07, 2012 07:15 AM | Other | ||
| Saint John | |||
On Monday, May 7 beginning at 7 a.m. there will be a brief fifteen (15) minute internet outage for maintenance purposes. For those on-campus during the outage, there will be continued access to UNB's online resources; however, all other external websites will be unavailable. For those off-campus during the outage, access to UNB's online resources will be unavailable. If you experience any issues after the outage please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| RESOLVED - IT Service Interruption on Sunday, May 6 at 6 a.m. for 10 Hours | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| May 06, 2012 06:00 AM - May 06, 2012 04:00 PM | Portal,Email,Library,Desire2Learn,e-Services,Printing,File Sharing,Datatel,Web,Other,Network | ||
| All UNB Campuses | |||
On Sunday, May 6 from 6 a.m. to 4 p.m. (10 hours), all IT services will be unavailable during a planned power outage in Head Hall. This outage is the second of three scheduled outages that will allow Facilities Management to install a new generator that will power the ITS data centre in the event of a prolonged power outage. As a result, the following IT services will be unavailable during this time:
- student connectEd email If you have any questions, please contact the ITS Help Desk at 453-519*9 or helpdesk@unb.ca . | |||
| RESOLVED - Some Links in eServices are not Working | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| May 03, 2012 11:30 AM - May 03, 2012 12:21 PM | e-Services | ||
| All UNB Campuses | |||
Users should now be able to access all links / services within their eServices. | |||
Some links in eServices are not working. For example, when a Student logs in and goes to the Financial tab, after clicking on the Fee Statement link nothing loads. This is also affecting the Faculty/Staff eServices. We are investigating the issue. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| RESOLVED - Cascade Content Management System (CMS) | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| May 01, 2012 04:00 PM - May 03, 2012 09:00 AM | Web | ||
| All UNB Campuses | |||
The maintenance has been completed on Cascade - UNB's Content Management System (CMS). Users should be able to log in either via the myUNB portal or by going to https://cms.unb.ca/. | |||
The Content Management System (CMS) is currently unavailable. This scheduled outage is required in order to perform necessary upgrades that will improve system performance and provide additional features. | |||
| RESOLVED - Alumni who graduated as of May 1, 2011 - accessing UNB email | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| May 01, 2012 03:54 PM - May 02, 2012 11:30 AM | |||
| All UNB Campuses | |||
UNB Alumni who have graduate are able to access their UNB email from the following website: | |||
UNB Alumni who graduated as of May 1, 2011 cannot currently access their UNB email from the following website: | |||
| RESOLVED - Faculty / Staff Novell Server | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Apr 30, 2012 12:00 PM - Apr 30, 2012 12:10 PM | File Sharing | ||
| All UNB Campuses | |||
The Faculty/Staff Novell server was successfully rebooted. If you have any further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
The Faculty / Staff Novell Server will be unavailable between 12:00pm and 12:10pm to repair ongoing issues with Mac users connecting to their Novell drives. | |||
| RESOLVED - issues connecting to your Faculty / Staff Novell drives on Mac Computers | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Apr 30, 2012 09:20 AM - Apr 30, 2012 12:10 PM | File Sharing | ||
| All UNB Campuses | |||
Faculty and Staff should now be able to access their Novell drives on their Mac computers.. | |||
Currently users maybe experiencing issues connecting to Faculty / Staff Novell drives if they are using Mac computers. ITS is currently looking into this. | |||
| RESOLVED - IT Service Interruption on Sunday, April 29 at 6 am for 4 Hours | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Apr 29, 2012 06:00 AM - Apr 29, 2012 10:00 AM | Portal,Email,Desire2Learn,e-Services,Web,Network,File Sharing,Datatel | ||
| Fredericton | |||
The planned power outage is complete and affected services have been restored. If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
On Sunday, April 29 from 6 a.m. to 10 a.m. (4 hours), several IT services will be unavailable during a planned power outage in Head Hall. This outage will allow Facilities Management to install a new generator that will power the ITS data centre in the event of a prolonged power outage. As a result, the following IT services will be unavailable during this time:
- myUNB Portal - Webmail - student connectEd email - library services requiring authentication (login) - Datatel - WebAdvisor - CMS - eServices - Desire2Learn - Blackboard - Footprints
Due to the complexity and breadth of the work being done and to minimize the inconvenience to faculty, staff and students we have spread the installation work over three separate outages. The other targeted outage dates that will also impact IT services are Sunday, May 6 and Sunday, May 13 from 6 a.m. - 4 p.m. More information about these outage times will be communicated once details have been finalized.
| |||
| RESOLVED - student printing unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Apr 25, 2012 12:30 PM - Apr 25, 2012 01:00 PM | Printing | ||
| All UNB Campuses | |||
Student printing was temporarily unavailable between 12:30pm and 1:00pm. | |||
| RESOLVED - myUNB Portal is periodically unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Apr 24, 2012 02:30 PM - Apr 24, 2012 06:30 PM | Portal | ||
| All UNB Campuses | |||
Users should now be able to access their myUNB Portal.
If you have any questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-51999. | |||
Users periodically are unable to access their myUNB Portal. ITS is currently looking into this. | |||
| COMPLETED - Desire 2 Learn Online Course Management Service | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Apr 24, 2012 10:00 AM - Apr 24, 2012 03:00 PM | Other | ||
| All UNB Campuses | |||
UNB's D2L Online Course Management Service will be unavailable tomorrow, April 24, between 10:00am and 3:00pm. This is a scheduled outage regarding a D2L software update | |||
| RESOLVED: Groupwise Unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Apr 24, 2012 08:20 AM - Apr 24, 2012 08:45 AM | Web,Other | ||
| All UNB Campuses | |||
Groupwise services have been restored. Users should now be able to login to both the application and the web client. If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
Users are currently unable to login to the Groupwise application and the web client found online at groupwise.unb.ca. We are looking into this issue. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| RESOLVED - Faculty / Staff Novell Server is unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Apr 24, 2012 07:37 AM - Apr 24, 2012 07:43 AM | File Sharing | ||
| All UNB Campuses | |||
The Faculty / Staff Novell Service has been restored. | |||
The Faculty / Staff Novell Server is currently unavailable. Major services effected are access to Network Drives and Network Printing. ITS is investigating this and should have it resolved shortly. | |||
| RESOLVED: Student Printing Unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Apr 23, 2012 09:55 AM - Apr 23, 2012 02:20 PM | Printing | ||
| All UNB Campuses | |||
Student printing is once again available. If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
Student printing is currently unavailable. We are investigating the issue. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| RESOLVED: Bio Engineering Network Outage | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Apr 23, 2012 08:00 AM - Apr 23, 2012 08:10 AM | Network | ||
| Fredericton | |||
There was a brief network outage in the Bio Engineering building this morning. The issue is resolved and network services have been restored. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| RESOLVED: Network Outage in South Gym | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Apr 20, 2012 05:00 PM - Apr 23, 2012 07:50 AM | Network | ||
| Fredericton | |||
Starting on Friday evening around 5:00 p.m. there was no network connectivity in the South Gym. The problem has been resolved, and network connectivity was restored this morning. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| Student Printing Unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Apr 20, 2012 03:55 PM - Apr 20, 2012 05:20 PM | Printing | ||
| Fredericton | |||
We are currently experiencing issues with Student printing. It will be unavailable until further notice. We are currently working to resolve this as quickly as possible and appreciate your patience.
| |||
| RESOLVED - UNB student printing - unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Apr 20, 2012 02:50 PM - Apr 20, 2012 03:00 PM | Printing | ||
| All UNB Campuses | |||
UNB's student printing was unavailable between 2:50pm and 3:00pm today. The issue has been resolved. | |||
| RESOLVED - Student printing is currently unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Apr 19, 2012 06:40 PM - Apr 19, 2012 08:00 PM | Printing | ||
| All UNB Campuses | |||
Student printing is now available | |||
| RESOLVED - Student Novell Services | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Apr 19, 2012 05:45 PM - Apr 19, 2012 06:30 PM | File Sharing | ||
| All UNB Campuses | |||
Students are now able to access their Novell Services. If you have any questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199. | |||
Students are currently unable to log in to their Student Novell Services (e.g., h: drive; network printing; etc.). ITS is currently looking into this and it should be resolved shortly. If you have any questions or concerns, please contact the Help Desk at helpdesk@unb.ca or 453-5199. | |||
| RESOLVED - Desire 2 Learn - currently unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Apr 19, 2012 01:50 PM - Apr 19, 2012 04:40 PM | Web | ||
| All UNB Campuses | |||
UNB"s Desire 2 Learn (D2L) online course delivery system is now available. If you have any questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199. | |||
Desire 2 Learn (D2L) UNB's online course delivery service is currently unavailable. ITS is currently looking into this and hope to have it resolved shortly. | |||
| RESOLVED - Student Printing was unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Apr 18, 2012 01:15 PM - Apr 18, 2012 01:30 PM | Printing | ||
| All UNB Campuses | |||
Student Printing was temporarily unavailable this afternoon between 1:15pm and 1:30pm. | |||
| RESOLVED - Student Printing is Unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Apr 18, 2012 11:50 AM - Apr 18, 2012 12:20 PM | Printing | ||
| All UNB Campuses | |||
The student print service is now back online. If you have any questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199. | |||
Student printing is currently unavailable. We are investigating the issue. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| RESOLVED - Student printing is currently unavailable. | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Apr 17, 2012 06:45 PM - Apr 17, 2012 08:30 PM | Printing | ||
| All UNB Campuses | |||
Student printing was temporally unavailable between :6:45pm and 7:15pm and once again between 8:00pm and 8:30pm. | |||
| RESOLVED - Student printing is currently unavailable. | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Apr 16, 2012 08:30 PM - Apr 16, 2012 09:30 PM | Printing | ||
| All UNB Campuses | |||
Student printing is now available. | |||
Student printing is currently unavailable. ITS is looking into this and should have it resolved shortly. | |||
| RESOLVED - Student printing - Unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Apr 16, 2012 03:00 PM - Apr 16, 2012 03:40 PM | Printing | ||
| All UNB Campuses | |||
UNB's Student printing was temporarily unavailable. This issue has been resolved. If you have any questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199 | |||
| RESOLVED: Student Printing Unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Apr 16, 2012 11:00 AM - Apr 16, 2012 11:10 AM | Printing | ||
| All UNB Campuses | |||
This outage is resolved. Students should be able to print to the student lab printers now. If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
Student printing is currently unavailable. We are looking into this issue. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| Resolved -- McLaggan Hall Network Unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Apr 16, 2012 07:40 AM - Apr 20, 2012 09:00 AM | Network | ||
| Fredericton | |||
Network connectivity has been restored to the old sections of McLaggan Hall. Due to power issues there is still no connectivity in the new extension. If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
This issue is now resolved. Network connectivity, including wireless internet, is currently unavailable in McLaggan Hall. We are looking into this issue. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| RESOLVED - WebAdvisor Unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Apr 12, 2012 08:50 AM - Apr 12, 2012 09:12 AM | Web | ||
| All UNB Campuses | |||
UNB's WebAdvisor is now available. | |||
The WebAdvisor online course registration system is currently unavailable. We are looking into the issue. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| RESOLVED: Wireless Network Issue | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Apr 09, 2012 06:00 PM - Apr 10, 2012 08:30 PM | Network | ||
| All UNB Campuses | |||
This issue is now resolved. If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
Some users are experiencing difficulties with the Wireless@UNB, and Guest@UNB networks. It appears that users are able to connect, but unable to access the internet. We are investigating the issue. If you have questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| RESOLVED: Internet Unavailable on Bathurst Campus | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Apr 09, 2012 11:30 AM - Apr 09, 2012 01:30 PM | Network | ||
| All UNB Campuses | |||
Internet was unavailable on the Bathurst campus from approximately 11:30 a.m. to 1:30 p.m. The issue is resolved, and network connectivity has now been restored. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| RESOLVED: Wireless Network Unavailble | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Apr 09, 2012 08:00 AM - Apr 09, 2012 01:30 PM | Network | ||
| Fredericton | |||
This issue is resolved. Wireless is once again available. If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
Users are currently unable to connect to any of the wireless networks throughout campus. We are investigating the issue. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca | |||
| RESOLVED: Student Printing Unavailble | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Apr 05, 2012 10:45 AM - Apr 05, 2012 11:00 AM | Printing | ||
| All UNB Campuses | |||
Student printing is once again available. If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
Student printing is currently unavailable. We are looking into this issue. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| RESOLVED - UNB's Desire 2 Learn - online course delivery service is currently unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Apr 05, 2012 01:00 AM - Apr 05, 2012 01:58 PM | Web | ||
| All UNB Campuses | |||
UNB's Desire 2 Learn Online course delivery service is now available | |||
UNB's Desire 2 Learn online course delivery services is currently unavailable. Desire 2 Learn support is currently looking into this and hope to have it resolved shortly. | |||
| RESOLVED - Faculty/Staff Novell Server Reboot | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Apr 04, 2012 12:00 PM - Apr 04, 2012 12:05 PM | Printing,File Sharing | ||
| All UNB Campuses | |||
The Faculty / Staff Novell server is now available. | |||
At 12:00 P.M. today we will be rebooting the Faculty/Staff Novell server. The reboot will take approximately 5 minutes. During this time Faculty/Staff will be unable to access their Novell drives, or print to a network printer. This reboot is necessary in order to resolve an issue with Faculty/Staff connecting to their Novell drives from an Apple computer. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| RESOLVED - The Faculty / Staff Novell Server is currently unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Apr 04, 2012 07:45 AM - Apr 04, 2012 07:57 AM | File Sharing | ||
| All UNB Campuses | |||
The Faculty / Staff Novell Server is now accessible. | |||
The Faculty / Staff Novell Server is currently unavailable. Major services effected are access to Network Drives and Network Printing. ITS is investigating this and should have it resolved shortly. | |||
| Faculty / Staff printing was temporarily unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Mar 30, 2012 03:35 PM - Mar 30, 2012 03:45 PM | Printing | ||
| All UNB Campuses | |||
posted by stevem | |||
Faculty / Staff printing was temporarily unavailable between 3:35pm and 3:45pm today. This issue is now been resolved. | |||
| RESOLVED - Blackbird - Faculty and Staff file sharing service is currently unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Mar 28, 2012 08:00 AM - Mar 28, 2012 08:30 AM | File Sharing | ||
| All UNB Campuses | |||
The Faculty and Staff file sharing services on Blackbird have been restored. | |||
UNB's Faculty and Staff file sharing service on Blackbird is currently unavailable. ITS is currently investigating this issue and should have it resolved shortly. | |||
| Email unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Mar 27, 2012 01:55 PM - Mar 27, 2012 02:12 PM | |||
| All UNB Campuses | |||
The mail server issue has been resolved, and users are able to access their email through Webmail, or by using an email client. | |||
Some users are currently experiencing issues connecting to the email server. This is preventing access to email through Webmail, or by using email clients (such as Outlook).
| |||
| RESOLVED - UNB's Library website is currently unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Mar 27, 2012 09:00 AM - Mar 27, 2012 09:30 AM | Web | ||
| All UNB Campuses | |||
Users are now able to access UNB's Library's website. | |||
UNB's Library website is currently unavailable | |||
| myUNB Portal login | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Mar 26, 2012 07:30 AM - Mar 26, 2012 08:05 AM | Portal | ||
| All UNB Campuses | |||
| |||
| Faculty / Staff Novell Server is unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Mar 22, 2012 07:45 AM - Mar 22, 2012 08:00 AM | File Sharing | ||
| All UNB Campuses | |||
The Faculty / Staff Novell Server is now available. If you have any questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199 | |||
The Faculty / Staff Novell Server is currently unavailable. Major services effected are access to Network Drives and Network Printing. ITS is investigating this and should have it resolved shortly. | |||
| RESOLVED: CMS unavailable on Wednesday, March 14 from 6-6:30 am (30 min) | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Mar 14, 2012 06:00 AM - Mar 14, 2012 06:30 AM | Other | ||
| All UNB Campuses | |||
The maintenance was completed successfully on the CMS - UNB's Content Management System.
Users may notice that they no longer see the CMS login screen. If they are logged in
If you have any questions or concerns please contact the ITS Help Desk at: heldpesk@unb.ca or 453-5199. | |||
On Wednesday, March 14 from 6:00 a.m. to 6:30 a.m. (30minutes) UNB's Content Management System (CMS) will be unavailable to allow ITS to improve Single Sign-On access. This means after the outage, logging in to either the myUNB Portal or the CMS will automatically log you in to the other system. If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca . | |||
| RESOLVED: Email Unavailable on Sunday, March 11 at 6 am for 90 min | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Mar 11, 2012 06:00 AM - Mar 11, 2012 07:30 AM | |||
| All UNB Campuses | |||
This outage is complete. Faculty/Staff should now be able to check email as they normally would. If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
On Sunday, March 11 from 6:00 a.m. to 7:30 a.m. (90 minutes) UNB email will | |||
| RESOLVED: Faculty Staff Novell Server Down | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Mar 09, 2012 11:35 AM - Mar 09, 2012 11:55 AM | Printing,File Sharing | ||
| All UNB Campuses | |||
This outage is resolved. Faculty/staff should be able to access their Novell drives and network printing again. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or by email at helpdesk@unb.ca | |||
The faculty/staff server is currently unavailable. During this outage faculty/staff will not be able to access their Novell drives or network printing. We hope to have this resolved soon. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or by email at helpdesk@unb.ca. | |||
| Network Connectivity issues in New Forestry Building | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Mar 07, 2012 08:00 AM - Mar 07, 2012 09:05 AM | Network | ||
| Fredericton | |||
All network connectivity should now be restored. | |||
We are currently experiencing network connectivity issues throughout the new Forestry building. ITS is looking into this and should have it resolved shortly. | |||
| RESOLVED: Faculty/Staff, and Student, Novell Server Unavailable for Maintenance | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Mar 07, 2012 06:30 AM - Mar 07, 2012 07:00 AM | File Sharing,Printing | ||
| All UNB Campuses | |||
This outage is now resolved. Printing and network drive access is once again available for Faculty/Staff, and Students. If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
The Faculty/Staff Novell server, and the Student Novell server, will be unavailable for maintenance on Wednesday, March 7, from 6:30 a.m. to 7:00 a.m. (30 minutes). During this outage Novell printing, and network drive access, will be unavailable for Faculty/Staff and students. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| RESOLVED: Blackboard unavailable on Wed. March 7 at 6 am for 30 min | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Mar 07, 2012 06:00 AM - Mar 07, 2012 06:30 AM | Desire2Learn | ||
| All UNB Campuses | |||
This outage is now complete. Blackboard is once again available. | |||
On Wednesday, March 7 from 6:00 a.m. to 6:30 a.m. (30 minutes), Blackboard will be unavailable to allow ITS to preform maintenance. Faculty, staff, and students will be unable to access Blackboard during this time. | |||
| RESOLVED: Intersession Term, Spring Term, and Summer 2012 Terms Registration Unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Mar 01, 2012 08:00 AM - Mar 01, 2012 09:00 AM | Other | ||
| All UNB Campuses | |||
This issue is now resolved. Students should be able to register for Intersession, Spring, and Summer 2012 Term courses. If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
Currently students are unable to register for courses in the Intersession, Spring, and Summer 2012 Terms. We are investigating the issue. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| RESOLVED Datatel Outage | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Feb 27, 2012 08:00 AM - Feb 27, 2012 09:00 AM | e-Services,Datatel | ||
| All UNB Campuses | |||
Datatel is now available. If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
Datatel is unavailable. Users are unable to login the UI online at https://datatelui.unb.ca/live/. Links within eServices which access Datatel, such as TimeOnline and Class Schedule, are also unavailable. We are investigating the issue. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| RESOLVED: Blackboard unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Feb 19, 2012 11:20 AM - Feb 19, 2012 11:47 AM | Desire2Learn | ||
| All UNB Campuses | |||
Access to Blackboard was temporarily unavailable, users were receiving an error message: "Server is Unavailable". The issue has been resolved, and access has been restored.
| |||
| Faculty / Staff Novell Server Unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Feb 17, 2012 07:36 AM - Feb 17, 2012 07:51 AM | File Sharing | ||
| All UNB Campuses | |||
The Faculty / Staff Novell server was briefly unavailable. The Novell server was restored and Faculty / Staff should be able to login now. | |||
The Faculty / Staff Novell server is currently unavailable. Faculty / Staff will not be able to login to Novell, access files on a network drive, or print. This issue is being investigated and should be resolved shortly. | |||
| Brief network outage | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Feb 16, 2012 12:05 PM - Feb 16, 2012 12:10 PM | Network | ||
| Fredericton | |||
Between 12:05 and 12:10pm this afternoon their was a brief network outage affecting the entire UNB network. | |||
| Faculty and Staff email services | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Feb 15, 2012 07:41 AM - Feb 15, 2012 08:22 AM | |||
| All UNB Campuses | |||
UNB's Faculty and Staff should now have full access to their UNB email. | |||
UNB's Faculty and Staff email service is currently unavailable. ITS is currently looking into this and should have it resolved shortly. | |||
| RESOLVED - Reseting your UNB password. | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Feb 13, 2012 11:08 AM - Feb 13, 2012 12:02 PM | e-Services | ||
| All UNB Campuses | |||
Users should now be able to reset their UNB passwords. | |||
Users are currently unable to reset their UNB password. This issue is currently be investigate and should be resolved shortly. | |||
| RESOLVED - Faculty / Staff printing currently unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Feb 13, 2012 08:17 AM - Feb 13, 2012 08:41 AM | Printing | ||
| All UNB Campuses | |||
Faculty and staff printing is now available. Downtime was approximately 40 minutes between 8:00am and 8:40am. | |||
Faculty and Staff printing is currently unavailable. This issue is currently being investigated and should be resolved shortly. | |||
| RESOLVED - Publishing CMS Content | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Feb 13, 2012 07:58 AM - Feb 13, 2012 08:30 AM | Web | ||
| All UNB Campuses | |||
The issue with publishing content to the web using our Content Management System, cms.unb.ca, is now resolved. | |||
We are currently experiencing an issue where users are unable to publish content to the web using the Content Management System, cms.unb.ca. We are investigating this issue and hope to have it resolved shortly. | |||
| RESOLVED - Novell Student printing unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Feb 10, 2012 12:40 PM - Feb 10, 2012 01:35 PM | Printing | ||
| All UNB Campuses | |||
Student lab printing should now be available. Downtime was approximately 1 hour. (between 12:40pm and 1:40pm) | |||
| |||
| RESOLVED - Users are currently unable to login to Datatel | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Feb 09, 2012 08:00 AM - Feb 09, 2012 08:35 AM | Datatel | ||
| All UNB Campuses | |||
The issue with Datatel is now resolved. Users should once again be able to login to Datatel, https://datatelui.unb.ca/live/. If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
Users are currently unable to login to the Datatel website, https://datatelui.unb.ca/live/. We are investigating the issue. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| RESOLVED - Publishing CMS Content | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Feb 09, 2012 07:50 AM - Feb 09, 2012 08:20 AM | Web | ||
| All UNB Campuses | |||
The issue with publishing content to the web using our Content Management System, cms.unb.ca, is now resolved. If you have any further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
We are currently experiencing an issue where users are unable to publish content to the web using the Content Management System, cms.unb.ca. We are investigating this issue and hope to have it resolved shortly. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| RESOLVED - Blackbird File Server was unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Feb 08, 2012 08:00 AM - Feb 08, 2012 08:59 AM | File Sharing | ||
| All UNB Campuses | |||
Blackbird was unavailable this morning between 8:00am and 9:00am. This issue has been resolved. | |||
| RESOLVED - Informer (reports.unb.ca) unavailable on Feb. 8 for 30 min | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Feb 08, 2012 06:00 AM - Feb 08, 2012 06:30 AM | Other | ||
| All UNB Campuses | |||
The scheduled outage of Informer (reports.unb.ca) has been completed. If you have any questions or concerns please contact the ITS Help Desk at: heldpesk@unb.ca or 453-5199. | |||
On Wednesday, February 8 from 6:00 a.m. to 6:30 a.m. (30 minutes), Informer Web | |||
| RESOLVED Network connectivity issues at Marshall D'Avray Hall | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Feb 06, 2012 07:45 AM - Feb 06, 2012 08:20 AM | Network | ||
| Fredericton | |||
This morning users may have experienced Network connectivity issues at Marshall D'Avray Hall. These issues should now be resolved. | |||
| IT Service Interruption on Jan. 29 for 3 hours | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Jan 29, 2012 06:00 AM - Jan 29, 2012 09:00 AM | Email,Desire2Learn,e-Services,Other,File Sharing,Datatel | ||
| All UNB Campuses | |||
The outage has completed successfully. All services have been fully restored. If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
On Sunday, January 29 from 6 a.m. to 9 a.m. (3 hours), ITS will be upgrading several IT services. Faculty, staff and students will be unable to access the following services during the outage: - Blackbard - Novell file storage
- All UNB email | |||
| Issues accessing some services in e-Services | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jan 23, 2012 04:10 PM - Jan 23, 2012 04:30 PM | Datatel | ||
| All UNB Campuses | |||
This issue with e-Services have been resolved. If you are still receiving errors, please contact the Help Desk: 453-5199. | |||
Some services are currently not accessible in the e-Services portal. Users are receiving error messages that the computer system is for authorized use only.
| |||
| Network Connectivity Issues in IUC Forestry | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jan 20, 2012 08:30 AM - Jan 20, 2012 09:30 AM | Network | ||
| Fredericton | |||
The network outage in IUC Forestry is resolved. If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
We are currently experiencing network connectivity issues in the IUC Forestry building. The Wireless network is still available. We are looking into this and hope to have it resolved soon. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| RESOLVED - Datatel Unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jan 18, 2012 08:03 AM - Jan 18, 2012 08:05 AM | Datatel | ||
| All UNB Campuses | |||
Users should now be able to login to Datatel. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| |||
| Faculty/Staff Novell Server Unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jan 11, 2012 07:35 AM - Jan 11, 2012 07:45 AM | File Sharing,Printing | ||
| All UNB Campuses | |||
The Faculty/Staff Novell server was briefly unavailable this morning. During the outage Faculty/Staff would not have been able to login to Novell, access files on a network drive, or print. The Novell server was rebooted and Faculty/Staff should be able to login now. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| UNB Libraries Quest Catalog unavailable on Jan. 11 for 45 min. | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Jan 11, 2012 06:00 AM - Jan 11, 2012 06:45 AM | Web | ||
| All UNB Campuses | |||
This outage is now complete and the Quest Catalog system is once again available. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
On Wednesday, January 11 from 6:00 a.m. to 6:45 a.m. (45 minutes), the UNB Libraries
| |||
| Automatic Update for Novell Client on UNB Faculty/Staff Computers Beginning Jan. 11 | |||
|---|---|---|---|
| News | |||
| Resolved | |||
| Jan 11, 2012 12:00 AM - Jan 18, 2012 12:27 PM | File Sharing | ||
| All UNB Campuses | |||
Beginning Wednesday, January 11, all UNB-owned Windows Vista or Windows 7 | |||
| RESOLVED - Faculty / Staff Printing | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jan 04, 2012 10:45 AM - Jan 04, 2012 10:55 AM | Printing | ||
| Fredericton | |||
| |||
| Alumni unable to access UNB email | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jan 04, 2012 09:00 AM - Jan 06, 2012 08:00 AM | |||
| All UNB Campuses | |||
Alumni are once again able to login to and retrieve their UNB email. UNB Alumni should visit the following website for more information regarding how to access their UNB email once they become an Alumni: http://www.unb.ca/alumni/news/email.html If you have any questions or concerns, please contact the ITS Help Desk at 506-453-5199 or helpdesk@unb.ca. | |||
Currently, UNB Alumni are unable to login and access their email services. All email continues to be received, and no email will be lost. We are currently investigating the problem, and hope to have the issue resolved shortly. Those Alumni who have their email forwarded off campus should not be affected, and will continue to receive email as well. If you have any questions or concerns, please contact the ITS Help Desk at 506-453-5199 or helpdesk@unb.ca. | |||
| Issues Updating UNB Websites | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jan 02, 2012 01:00 PM - Jan 02, 2012 04:00 PM | Web | ||
| All UNB Campuses | |||
This issue has been resolved and users should now be able to publish websites. | |||
Please note that users may be experiencing problems publishing web pages using the CMS, and/or Contribute. In order to resolve the issue, we will be performing a system reboot at 5pm today. During the system reboot, www.unb.ca will be unavailable. After 5pm, those who have published web pages using the CMS will notice that their updates will go through automatically. However, it may take some time for those pages to publish, as there may be a number of web pages to process due to the backlog. Those who have been trying to publish web pages using Contribute, must go into Contribute and publish the page again before it will be updated. If you have any questions or concerns, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| RESOLVED - Student lab printing was unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Dec 22, 2011 08:00 AM - Dec 22, 2011 08:20 AM | Printing | ||
| All UNB Campuses | |||
Student lab printing and the ability to purchase print credits was unavailable this morning. These services were down between 8:00am and 8:20am | |||
| RESOLVED - UNB's online Course Registration | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Dec 21, 2011 08:00 AM - Dec 21, 2011 09:14 AM | e-Services | ||
| All UNB Campuses | |||
UNB's online Course Registration services was unavailable between 8:00am and 9:15am this morning. This services should now be available. | |||
| UNB is experiencing issues sending email to some outside organizations | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Dec 19, 2011 09:47 AM - Jan 13, 2012 08:30 AM | |||
| All UNB Campuses | |||
The last known email block has been cleared. If you still have trouble emailing non-UNB organizations please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
UNB is experiencing issues sending to some outside organizations due to UNB being on an RBL lists (real-time blacklist). This is a direct result of users responding to phishing emails. Please remember that UNB will never ask for your UNB password. We are currently working towards resolving this problem. | |||
| UNB's Content Management System (CMS) | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Dec 18, 2011 08:00 AM - Dec 18, 2011 08:30 AM | Web | ||
| All UNB Campuses | |||
The maintenance on UNB's content management system was completed successfully. | |||
UNB's Content Management System (CMS), used to update UNB websites, will be unavailable | |||
| RESOLVED - Unable to login to severail computer labs in Head / Gillin Hall | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Dec 15, 2011 09:39 AM - Dec 15, 2011 10:04 AM | Network | ||
| Fredericton | |||
Users should now be able to login to the below labs. If you have any questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199 | |||
We are currently experiencing network connectivity issues in several of our computer labs in Head Hall and Gillin Hall. This is currently being looked into and should be resolved shortly. | |||
| RESOLVED - Network Connectivity Issues in Singer Hall | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Dec 13, 2011 07:50 AM - Dec 13, 2011 08:41 AM | Network | ||
| Fredericton | |||
All Network connectivity to Singer Hall should now be restored. If you have any questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199 | |||
There is currently no network connectivity in Singer Hall. The outage is affecting wired and wireless internet access. We are investigating the issue. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| RESOLVED - Faculty / Staff Resource Server was unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Dec 06, 2011 09:50 AM - Dec 06, 2011 10:00 AM | File Sharing | ||
| Fredericton | |||
Faculty / Staff Resource Server was unavailable | |||
| RESOLVED - Accessing library wireless network on Library laptops | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Dec 06, 2011 08:00 AM - Dec 06, 2011 12:00 PM | Network | ||
| Fredericton | |||
This morning users may have experienced connectivity issues when connecting to the library wireless network using library sign-out laptops. This interruptions was between 8:00am -> 12:00pm This issue has been resolved. | |||
| Novell Client Updates on UNB Faculty/Staff Computers Beginning Wednesday, December 7 | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Dec 02, 2011 12:07 PM - Dec 09, 2011 12:07 PM | Other | ||
| All UNB Campuses | |||
Beginning Wednesday, December 7, all UNB-owned Windows Vista or Windows 7 computers | |||
| Network connectivity issues across Campus | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Nov 30, 2011 10:15 AM - Nov 30, 2011 10:34 AM | Network | ||
| Fredericton | |||
All network connectivity across campus should now be stable. | |||
We are currently experiencing random network connectivity issues across campus. This is effecting both the wired and wireless networks. ITS is currently looking into this and should have this resolved shortly. | |||
| UNB Student, Faculty and Staff - Professional WebPages are currently unavailable. | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Nov 29, 2011 02:28 PM - Nov 29, 2011 02:35 PM | Web | ||
| All UNB Campuses | |||
All Faculty, Staff, and Student Professional web Pages should now be available. | |||
Novell hosted UNB professional webpages for both Faculty, staff and student are currently unavailable. ITS is looking into this and hope to have this resolved shortly. | |||
| Staff/Faculty Files Unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Nov 24, 2011 06:45 PM - Nov 24, 2011 09:00 PM | File Sharing | ||
| All UNB Campuses | |||
Faculty and Staff should now be able to access their files and folders on departmental and personal drives. If you continue to experience any issues with this services please contact the ITS Help Desk at 506-453-5199 or via email at helpdesk@unb.ca | |||
Currently staff and faculty are unable to access their files on departmental or personal drives. We are working to have this issue resolved quickly. If you have any questions or concerns please contact the ITS Help Desk at 506-453-5199 or via email at helpdesk@unb.ca | |||
| Issues Logging into Lab Machines on Campus | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Nov 17, 2011 08:45 PM - Nov 17, 2011 10:00 PM | Other | ||
| Fredericton | |||
This issue is resolved. Students should now be able to log into lab computers. If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
Some students and staff are currently experiencing difficulties getting logged into lab machines on campus. The issue seems to be sporadic, allowing some to log in after several attempts.
| |||
| New Phishing Attempt | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Nov 16, 2011 10:50 AM - Nov 16, 2011 10:51 AM | |||
| All UNB Campuses | |||
There is a new email phishing attempt going around. It will come with one of two subject lines, which are: Both version of the email request that you click on a link to verify your account. This is a SPAM phishing attempt and should be deleted. The link included in the email has already been blocked because our email team at UNB submitted an abuse report, however we would like to remind you that ITS will never ask for your password, and you should never give your password out to anyone. If you have any questions or concerns please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199. | |||
| eServices unavailable on Nov. 9 from 6:00am-7:00am | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Nov 09, 2011 06:00 AM - Nov 09, 2011 07:00 AM | e-Services | ||
| All UNB Campuses | |||
This outage is complete. eServices was restored at approximately 6:15 a.m. this morning. If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
On Wednesday, November 9 from 6:00 a.m. to 7:00 a.m. (1 hour), eServices will be unavailable to allow ITS to perform maintenance. Faculty, staff and students will be unable to access their eServices during this time. | |||
| SQL Issue | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Nov 06, 2011 01:30 AM - Nov 06, 2011 10:00 AM | Web,e-Services,Email,Portal | ||
| All UNB Campuses | |||
There was an issue with the SQL server from 1:30 a.m. until 10:00 a.m. this morning. During that time users would have noticed some widgets missing from the myUNB Portal, any websites with dynamic data (such as Inside UNB, and the ITS website) would not have displayed information properly, and Students would have had trouble logging into their connectEd email. The issue is now resolved. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| myUNB Portal and other IT services unavailable on Nov. 5 starting at 6:30 p.m. | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Nov 05, 2011 06:30 PM - Nov 06, 2011 12:30 AM | Portal,e-Services,Datatel | ||
| All UNB Campuses | |||
The myUNB Portal outage is complete. The myUNB Portal, and all services affected by the outage, is now available. If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
On Saturday, November 5 from 6:30 p.m. to 12:30 a.m., ITS will be upgrading several IT services. Faculty, staff and students will be unable to access the following during the outage:
- myUNB Portal (outage: 6:30 p.m. until 12:30 a.m.) For continued access to your UNB email, eServices and Blackboard while the myUNB Portal is unavailable please use these direct links:
- connectEd Email: http://go.unb.ca/livemail If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| Student Printing Temporarily Unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Nov 03, 2011 01:04 PM - Nov 03, 2011 01:12 PM | Printing | ||
| Fredericton | |||
We are currently experiencing issues with the student print server. As such, student printing is temporarily unavailable. This issue is being investigated, and should be resolved shortly. If you have any questions or concerns about this outage, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199. | |||
| Mail widget in myUNB portal not working for some Students | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Nov 02, 2011 08:00 AM - Nov 02, 2011 12:30 PM | Portal | ||
| All UNB Campuses | |||
UNB Students who were unable to access their email through the myUNB portal mail-widget should now be able to. If you have any questions or concerns, please contact the ITS Help Desk at 453-5199/helpdesk@unb.ca. | |||
Some UNB Students are unable to access their email through the myUNB portal mail widget. If you are experiencing this issue please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199. | |||
| RESOLVED - No network connectivity Marshall D'Avray Hall | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Oct 31, 2011 08:17 AM - Oct 31, 2011 09:07 AM | Network | ||
| Fredericton | |||
All network connectivity should now be restored. If you have any questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199. | |||
There is currently no network connectivity for parts of Marshall D'Avray Hall. ITS is currently looking into this and should be resolved shortly. | |||
| Some student email may no longer be forwarding to alternative email accounts | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Oct 20, 2011 03:17 PM - Oct 21, 2011 04:00 PM | |||
| All UNB Campuses | |||
As of 4pm today, all student email accounts which had been setup to forward to an alternative email account before Wednesday October 19th, should now be forwarding properly once again. If you have any questions or concerns, please contact the ITS Help Desk at 453-5199/helpdesk@unb.ca. | |||
Students who may have had their email forwarded to a non-UNB email account (e.g. hotmail, gmail, etc) may notice that their email is no longer being forwarded. In such cases, student email will be delivered to the new Live@EDU system. Please login to the myUNB portal to access this email. To configure your UNB email so that it continues to forward to another email account, please do the following: -Login to the myUNB Portal -Click on "Read My Mail" -Within Live@EDU, select "Options" followed by "See all options"
-Click on "Forward your email" | |||
| Some Students not seeing the mail widget in myUNB | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Oct 20, 2011 09:00 AM - Oct 21, 2011 08:30 PM | Portal | ||
| All UNB Campuses | |||
Some individuals were not able to see the email widget when they logged into the myUNB portal. This has been corrected, and all students who are eligible for connectEd should now see the widget and be able to access email from within the myUNB portal. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
We are currently experiencing an issue where some students do not see the mail widget after logging into the myUNB portal. Normally this widget should be found in the upper left hand side of the screen. We are investigating the issue. Students who do not see the widget can still check their UNB email by going to the following link: http://go.unb.ca/livemail. The link will remain active until this issue is resolved. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| Problems with SkyDrive | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Oct 19, 2011 06:32 PM - Jan 17, 2012 03:13 PM | Other | ||
| All UNB Campuses | |||
Please note that students are currently unable to use some features within SkyDrive. For the moment, students will be unable to use the "Open In Word" function, and will not be able to use the desktop version of Microsoft Word to edit files stored in SkyDrive. We are currently investigating the issue. Please check this posting for further updates. If you have any questions or concerns, please contact the ITS Help Desk at 506-453-5199/helpdesk@unb.ca. | |||
| RESOLVED: Some students may not be receiving email | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Oct 19, 2011 05:31 PM - Oct 21, 2011 04:00 PM | |||
| All UNB Campuses | |||
All students should now be receiving email within their connectEd email account. If you have any questions or concerns, please contact the ITS Help Desk at 506-453-5199/helpdesk@unb.ca | |||
Some students who have recently been migrated to connectEd services, may not be receiving email within the new Live@EDU environment. We are currently working to correct the problem. Please continue to check this posting for updates regarding the status of this issue.
| |||
| Possible problems for DAL Med students accessing UNB email | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Oct 19, 2011 08:00 AM - Oct 22, 2011 07:15 PM | |||
| All UNB Campuses | |||
Dal Med students with UNB email should now be able to access their email without issue. If you have any questions or concerns, please contact the ITS Help Desk at 506-453-5199/helpdesk@unb.ca. | |||
Currently, DAL Medical students who use UNB email may be experiencing problems accessing their email. We are currently investigating the scope of this situation, but if you are experiencing this issue, we encourage you to contact the ITS Help Desk at 506-453-5199/helpdesk@unb.ca for assistance. | |||
| Student Email Moved to connectEd | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Oct 19, 2011 01:00 AM - Oct 19, 2011 12:00 PM | |||
| All UNB Campuses | |||
All email has been migrated to the new connectEd services as of 9pm on October 19th, 2011.
If you have any questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199
All students can now access their email through the myUNB Portal. Some students may notice that email sent to them within the past 24 hours may not be showing in their connectEd email account. These emails are in the process of being migrated and will be delivered as soon as possible. | |||
During the early morning of Wednesday, October 19 from 1:00 a.m. to 6:00 a.m. (5 hours), UNB Webmail will be unavailable as ITS migrates students to the new connectEd email service. Faculty, staff and students will be unable to access UNB Webmail during the outage. | |||
| Dynamic Web Page Slowness | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Oct 18, 2011 04:00 PM - Oct 18, 2011 04:35 PM | Web,Email | ||
| All UNB Campuses | |||
Some users may have experiences some slowness connecting to and using dynamic web pages. This has now been resolved. If you continue to experience any issues please contact the ITS Help Desk at 506-453-5199 or via email at helpdesk@unb.ca | |||
| RESOLVED - Internet connectivity issues and Old Arts building | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Oct 17, 2011 03:39 PM - Oct 18, 2011 08:56 AM | Network | ||
| Saint John | |||
All network connectivity to the Old Arts building has been restored. If you have any questions or concerns please contact the TIS Help Desk at: helpdesk@unb.ca or 453-5199 | |||
Some users are unable to access the UNB network. This issues is being looked into and should be resolved shortly. | |||
| RESOLVED - UNB's NetStorage online services is currently unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Oct 14, 2011 08:21 AM - Oct 19, 2011 04:00 PM | File Sharing | ||
| All UNB Campuses | |||
UNB's Netstorage services has been restored. If you have anymore questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199 | |||
NetStorage UNB's web interface for accessing student Novell files is currently unavailable. This issue is currently being investigated and should be resolved shortly. | |||
| RESOLVED - Network outage in Old Arts Building | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Oct 11, 2011 12:05 PM - Oct 11, 2011 12:10 PM | Network | ||
| Fredericton | |||
the network maintenance was completed successfully. If you have anymore questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or | |||
There will be a network outage in the Old arts building today at approximately 12:05am today. Downtime should be 5 minutes. | |||
| RESOLVED: Novell Faculty/Staff Server Reboot | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Oct 07, 2011 09:00 PM - Oct 07, 2011 09:30 PM | Printing,File Sharing | ||
| All UNB Campuses | |||
The Faculty/Staff Novell server was successfully rebooted. If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
Sometime between 9:00 p.m. and 9:30 p.m. tonight the Faculty/Staff Novell server will be rebooted to address issues with Mac users connecting to their Novell drives. The reboot is only expected to last 5 minutes. During this time Faculty/Staff will not be able to access their Novell drives or print to Novell network printers. If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| RESOLVED: Faculty/Staff Novell Access | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Oct 07, 2011 11:35 AM - Oct 07, 2011 11:55 AM | File Sharing,Printing | ||
| All UNB Campuses | |||
The Faculty/Staff Novell server was unavailable this morning from 11:35-11:55. During that time Faculty/Staff would not have been able to access their network drives or print to network printers. The server is back up and running now, so Faculty/Staff should have shared drive and printer access. If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| RESOLVED: Wireless Network Access in Multiple Buildings | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Oct 07, 2011 10:35 AM - Oct 07, 2011 03:10 PM | Network | ||
| Fredericton | |||
This issue is now resolved ad Wireless access is once again available. If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
| |||
Users in Bailey Hall are experiencing difficulties connecting to the UNB wireless network. We are investigating the issue. The following building also may not have access to the Wireless network:
- F.J. Toole Hall | |||
| RESOLVED: IT Service Interruption on Sunday, October 23 for 3 Hours | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Oct 07, 2011 06:00 AM - Oct 07, 2011 08:40 AM | e-Services,Datatel | ||
| All UNB Campuses | |||
This outage is complete. All services have been successfully restored. If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
On Sunday, October 23 from 6 a.m. to 9 a.m. (3 hours), some IT services will be unavailable to allow ITS to perform updates. This outage will affect the following UNB services: - Datatel - eServices - Webadvisor online course registration - TimeOnline If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| RESOLVED: Logging into Datatel Web Client | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Oct 04, 2011 09:10 AM - Oct 04, 2011 09:25 AM | Datatel | ||
| All UNB Campuses | |||
This issue is resolved. Users should be able to Login to the Datatel UI Web client again. If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
Users are currently unable to log into the Datatel UI web Client, found online at https://datatelui.unb.ca/live/. Other services which access Datatel, such as Fee Statements and Class Schedules, are still working. We are looking into the issue. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| RESOLVED: Accessing UNB email through the myUNB Portal | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Sep 30, 2011 09:24 AM - Sep 30, 2011 04:20 PM | Portal,Email | ||
| All UNB Campuses | |||
The email widget in the myUNB Portal should not be functioning properly for all users. When a user clicks on the email widget it should take them directly into Webmail. | |||
Some users may not be able to access their UNB email through the myUNB Portal. This issue is being investigated and hope to have this resolved shortly. | |||
| RESOLVED - myUNB Portal | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Sep 29, 2011 10:00 PM - Sep 29, 2011 10:05 PM | Portal | ||
| All UNB Campuses | |||
The maintenance to the my UNB Portal was completed successfully. Downtime was approximately 10 minutes. | |||
On Thursday, September 29 from 10:00 p.m. to 10:05 p.m. (5 minutes) the myUNB Portal | |||
| UNB's Online Learning System - Blackboard | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Sep 29, 2011 01:00 PM - Sep 29, 2011 01:30 PM | Web | ||
| All UNB Campuses | |||
Users should now be able to access UNB's Blackboard. This services was unavailable for approximately 30 minutes. | |||
Some users maybe experiencing issues accessing UNB's Blackboard. This issue is being investigated and should be resolved shortly. | |||
| UNB's Email Services | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Sep 29, 2011 12:09 PM - Sep 29, 2011 12:30 PM | |||
| All UNB Campuses | |||
Users should now be able to access UNB's email services. If you have any questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199. | |||
UNB's email service is currently unavailable. This issue is being investigated and should be resolved shortly. | |||
| Authentication Issues | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Sep 29, 2011 11:45 AM - Sep 29, 2011 11:55 AM | Other | ||
| All UNB Campuses | |||
The authentication issue is resolved, so users should be able to login to their services as normal. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
We are currently experiencing an issue where UNB users are unable to login and authenticate to our online services. This includes:
- eServices - Blackboard - Webmail We are investigating the issue. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| Telephone Issues | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Sep 29, 2011 11:20 AM - Sep 29, 2011 01:30 PM | Other | ||
| All UNB Campuses | |||
The ongoing issues with UNB phones has been resolved. The services where fully restored by 1:30pm yesterday (Thursday, September 29, 2011)
| |||
We are currently experiencing some telephone issues on campus. Calls are not always routed correctly, so some users may have trouble calling a UNB phone number. Users may also get a busy signal when trying to access their voice mail. This appears to be an issue with our service provider and we are looking into it. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| RESOLVED: myUNB Portal Unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Sep 29, 2011 08:30 AM - Sep 29, 2011 08:45 AM | Portal | ||
| All UNB Campuses | |||
The myUNB Portal website is once again available. If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
The myUNB Portal website is currently unavailable. We are investigating the issue and hope to have it resolved shortly. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| RESOLVED - Logging into Webmail | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Sep 28, 2011 09:35 AM - Sep 28, 2011 11:00 AM | |||
| All UNB Campuses | |||
Users should now now be able to access UNB's Webmail If you have any questions or concerns please contact the ITS help Desk at: helpdesk@unb.ca or 453-5199 | |||
We are currently experiencing an issue where users are unable to login to the Webmail site, https://webmail.unb.ca/. At this time it looks like sending and receiving mail through a properly configured mail client, such as Outlook or Mac Mail, is still working. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| RESOLVED: Scheduled myUNB Portal Interruption | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Sep 28, 2011 06:30 AM - Sep 28, 2011 06:35 AM | Portal | ||
| All UNB Campuses | |||
The myUNB Portal outage is complete. The total downtime was 5 minutes. If you have any questions or concerns please contact the ITS Help Desk at 453-5199, or helpdesk@unb.ca. | |||
On September the 28th, 2011 at 6:30 am, there will be a brief interruption of myUNB portal services as a result of scheduled maintenance. The outage should last no longer than five minutes. Users who are attempting to log in during this time may experience some delay, while users who are already logged in may have to log in again as a result of the interruption. | |||
| RESOLVED: Users will be unable to change their UNB password | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Sep 28, 2011 06:30 AM - Sep 28, 2011 06:40 AM | Other | ||
| All UNB Campuses | |||
This outage is complete. Users should be able to change their password as normal. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
On Wednesday morning (September 28) between 6:30am and 6:40am users will not be able to change their UNB password due to maintenance. | |||
| RESOLVED - Accessing UNB's Webmail service | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Sep 27, 2011 02:16 PM - Sep 27, 2011 02:25 PM | |||
| All UNB Campuses | |||
UNB's Webmail services should now be available. This service was unavailable for approximately 15 minutes. | |||
Currently users are unable to access UNB's webmail. This issue is being looked into. | |||
| RESOLVED: myUNB Portal Interruption on September 25 for 3 Hours | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Sep 25, 2011 06:00 AM - Sep 25, 2011 08:00 AM | Portal | ||
| All UNB Campuses | |||
On Sunday, September 25 from 6:00 a.m. to 9:00 a.m. (3 hours) the myUNB Portal will be unavailable to allow ITS to apply a variety of changes to further increase its performance and reliability. Faculty, staff and students will be unable to access the myUNB Portal during this time. To access your UNB email, eServices and Blackboard during this outage, please use the following web addresses: UNB Email - https://webmail.unb.ca eServices - https://eservices.unb.ca Blackboard - https://learning.unb.ca If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| RESOLVED: Network Connectivity in Ludlow Hall | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Sep 22, 2011 09:45 AM - Sep 22, 2011 09:50 AM | Network | ||
| Fredericton | |||
There was a brief network outage in Ludlow Hall today from approximately 9:45 a.m. to 9:50 a.m. All network services for Ludlow Hall have been restored. If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| RESOLVED: Faculty/Staff Novell Access and Printing | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Sep 21, 2011 08:15 AM - Sep 21, 2011 08:30 AM | Printing,File Sharing | ||
| All UNB Campuses | |||
The Faculty/Staff Novell server was rebooted. Users should not have any trouble accessing their Novell drives, or with network printing. If you have any further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
Faculty and Staff Novell access, including logging into Novell and accessing the Novell drives, as well as network printing, will temporarily be unavailable. This outage should only last a few minutes. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| RESOLVED: Do you have a personal Windows Live account (ex: MSN Messenger, XBox)? Action may be required. | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Sep 20, 2011 01:00 PM - Sep 26, 2011 04:30 PM | Other | ||
| All UNB Campuses | |||
Faculty, staff and students with a personal Windows Live account (ex: MSN Messenger, Xbox, Hotmail) created prior to Sept. 20 and using a UNB email address to log in to these Microsoft services will be prompted to take immediate action the next time you log in. Those using their UNB email address to log in to Windows Live services will be given the option to (1) rename (2) merge or (3) create a new account. Microsoft and ITS recommend that you choose to rename your account, ensuring you have continued access. This action is required because UNB has claimed rights to the use of all @unb.ca Windows Live IDs ending in @unb.ca in preparation for connectEd services for students in October. To learn more about connectEd, visit: http://www.unb.ca/its/about-its/projects/connected/index.html. If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| RESOLVED - student printing is currently unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Sep 19, 2011 01:30 PM - Sep 19, 2011 01:45 PM | Printing | ||
| Fredericton | |||
Students were unable to access network lab printers between 1:30pm and 1:45pm today. This issues has since been resolved. If you have any questions or concerns please contact the ITS Help Desk at: helpdesk at: helpdesk@unb.ca or 453-5199 | |||
| RESOLVED: Intermitten Wireless Issues | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Sep 16, 2011 10:00 AM - Sep 16, 2011 10:10 AM | Network | ||
| Fredericton | |||
At 10:00 a.m. this morning, for approximately 10 minutes, there was intermittent wireless issues across campus. Users in the following buildings may have had trouble accessing the wireless network: - Marshall d'Avray Hall - Old Arts Building - Ludlow Hall - Head Hall If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| Error Claiming UNIX Account | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Sep 14, 2011 08:00 AM - Sep 15, 2011 11:23 AM | Other | ||
| All UNB Campuses | |||
Some users were experiencing issues claiming a new UNIX account via eServices. This issue should now be resolved. If you continue to experience this issue and are still unable to claim a UNIX account, please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199. The error message some users were receiving was:
| |||
| RESOLVED - Online Course Registration Issues | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Sep 13, 2011 03:00 PM - Sep 13, 2011 04:17 PM | Other | ||
| All UNB Campuses | |||
Users should now be able to access UNB's online registration system. If you have anymore questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199 | |||
Due to high traffic, we have been experiencing intermittent issues with course registration. If you experience any issues when attempting to authenticate to course registration, please contact the UNB Help Desk at (506)453-5199 or email helpdesk@unb.ca | |||
| RESOLVED: Email Issues | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Sep 13, 2011 08:50 AM - Sep 13, 2011 09:05 AM | |||
| All UNB Campuses | |||
The issue with our email system is resolved. Users should be able to send and receive email using a client, as well as log into Webmail. If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
We are currently experiencing issues with our email system. Users are unable to send or receive emails using an email client, such as Outlook or Mac Mail, as well users are unable to login to our Webmail site. We are looking into the issue. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| RESOLVED: Network Outage in Keirstead Hall | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Sep 13, 2011 07:45 AM - Sep 13, 2011 08:15 AM | Network | ||
| Fredericton | |||
This issue is now resolved. Network connectivity is again available in Keirstead Hall. If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
There is currently no network connectivity in Keirstead Hall. We are looking into the issue. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| RESOLVED: IT Service Interruption on Sunday, September 11 for 2 Hours | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Sep 11, 2011 07:00 AM - Sep 11, 2011 09:00 AM | e-Services,Datatel | ||
| All UNB Campuses | |||
This outage is complete. If you have any trouble accessing your IT services please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
On Sunday, September 11 from 7 a.m. to 9 a.m. (2 hours), some IT services will be unavailable to allow Financial Services to perform their annual fiscal year-end processing. This outage will affect the following UNB Services:
- Datatel If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| Staff Printing Unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Sep 07, 2011 12:05 AM - Sep 07, 2011 08:15 AM | Printing | ||
| All UNB Campuses | |||
Staff printing was unavailable around 8:15 a.m. this morning. The print server was restarted and the service is now restored. If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| Groupwise Interruption on Sunday, September 4 for 1 Hour | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Sep 04, 2011 07:00 AM - Sep 04, 2011 07:15 AM | Other | ||
| All UNB Campuses | |||
The Groupwise outage is complete. The total downtime for this was 15 minutes. If you have any further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
On Sunday, September 4 from 7 a.m. to 8 a.m. (1 hour), Groupwise will be unavailable to allow ITS to perform maintenance. Faculty and staff will be unable to access their Groupwise calendar during this time.
| |||
| RESOLVED: New Students Logging into the myUNB Portal | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Sep 02, 2011 11:00 AM - Sep 20, 2011 11:00 AM | Other | ||
| All UNB Campuses | |||
This issue is resolved. If you still have trouble logging into the myUNB Portal please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca | |||
Some new students have reported an issue logging into the myUNB portal where the log in process cannot complete. This may occur if a new student uses the "Forgot Your Password" tool to set their password rather than going through "Activate IT Services." If you are having difficulties logging into the myUNB portal, please contact the ITS Help Desk to have your account reset so you can activate your IT account properly. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| Issues accessing some off campus website: | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Sep 01, 2011 08:15 AM - Sep 01, 2011 10:30 PM | Network | ||
| All UNB Campuses | |||
This issue is resolved. Anyone on campus should be able to access non-UNB web sites as normal. If you have any questions or concerns, please contact the ITS Help Desk at 453-5199/helpdesk@unb.ca. | |||
We are currently experiencing issues with our internet service provider (ISP) accessing some websites from on campus. This issue is currently being investigated. | |||
| ITS is Simplifying and Improving UNB's Wireless Service | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Aug 31, 2011 09:15 AM - Sep 07, 2011 09:15 AM | Network | ||
| All UNB Campuses | |||
As of August 31, UNB's wireless service will be more secure for all users and, for those connecting with an Apple product, things will get a whole lot easier. | |||
| Wireless Network Interruption | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Aug 31, 2011 06:00 AM - Aug 31, 2011 06:30 AM | Network | ||
| All UNB Campuses | |||
The wireless network outage went as planned. Users may have to accept a certificate when connecting to Wireless@UNB today. After accepting the certificate the network should work. If you have further questions or concerns please contact the ITS Help Desk at 506-453-5199 or helpdesk@unb.ca. | |||
On Wednesday, August 31 from 6:00 a.m. to 6:30 a.m. (30 minutes) UNB's wireless network will be unavailable to allow ITS to perform maintenance. Faculty, staff and students located on campus will be unable to access any wireless network services during this time. | |||
| Network Connectivity in the Student Union Building | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Aug 30, 2011 09:03 AM - Aug 30, 2011 12:30 PM | Network | ||
| Fredericton | |||
All network connectivity to the Student Union Building has now been restored. If you have any questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199 | |||
Some users may experience network connectivity issues in the Student Union Building. We are looking into this and hope to have it resolved later this morning.
| |||
| Network Connectivity in the Student Union Building | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Aug 29, 2011 08:45 AM - Aug 29, 2011 11:30 AM | Network | ||
| Fredericton | |||
All network connectivity should now be restored to the Student Union Building as of 11:30am this morning. If you have any questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199 | |||
Some users may experience network connectivity issues in the Student Union Building. We are looking into this and hope to have it resolved later this morning. If you have any questions or concerns please contact the ITS Help Desk at 506-453-5199 or helpdesk@unb.ca. | |||
| Faculty/Staff Novell Server Unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Aug 23, 2011 12:05 AM - Aug 23, 2011 07:45 AM | File Sharing,Printing | ||
| All UNB Campuses | |||
The Faculty/Staff Novell server was unavailable from shortly after midnight until 7:45 a.m. this morning. During this time users would not have been able to print to a network printer, login to Novell, or access their shared network drives. If you have any questions or concerns please contact the ITS Help Desk at 506-453-5199 or helpdesk@unb.ca. | |||
| Internet Interruption on Sunday, August 21 for 30 Minutes | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Aug 21, 2011 06:00 AM - Aug 21, 2011 06:30 AM | Network | ||
| All UNB Campuses | |||
This outage was successfully completed. The downtime was approximately 5 minutes. If you have further questions or concerns please contact the ITS Help Desk at 506-453-5199 or helpdesk@unb.ca. | |||
On Sunday, August 21 from 6:00 a.m. to 6:30 a.m. (30 minutes) all UNB IT services requiring access to the internet will be unavailable due to maintenance. If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca . | |||
| Issue With Students Purchasing Print Credits | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Aug 18, 2011 10:35 AM - Aug 22, 2011 11:05 AM | e-Services | ||
| All UNB Campuses | |||
This issue is resolved and Students should be able to purchase Print Credits without receiving an error. If you have further questions or concerns please contact the ITS Help Desk at 506-453-5199 or helpdesk@unb.ca. | |||
Some Students are not able to purchase Print Credits through the eServices portal. They are presented with an error, and the Print Credits are not successfully applied to the account. We are investigating the issue. If you have any questions or concerns please contact the ITS Help Desk at 506-453-5199 or helpdesk@unb.ca. | |||
| Datatel Unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Aug 18, 2011 07:45 AM - Aug 18, 2011 08:05 AM | Datatel | ||
| All UNB Campuses | |||
The issue with Datatel has been resolved. Users should be able to login to the website, as well as access all links within eServices which use Datatel. If you have further questions or concerns please contact the ITS Help Desk at 506-453-5199 or helpdesk@unb.ca. | |||
Users are currently unable to login to the Datatel website, https://datatelui.unb.ca/live/. It also appears that links within eServices which access Datatel, such as Class Schedule, Vacation and Leave History, and Payroll Advice, are unavailable. We are looking into this issue. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| Some Students with multiple email accounts appear to have empty inboxes | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Aug 17, 2011 10:18 AM - Aug 17, 2011 12:00 PM | |||
| All UNB Campuses | |||
The issue with some students email inboxes being empty has now been resolved. If you have any questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199. | |||
Some Students that also have Faculty / Staff email accounts may have inboxes that appear to be empty. ITS is currently in process of restoring the lost emails. | |||
| Some students experiencing issues with email | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Aug 17, 2011 09:00 AM - Sep 02, 2011 09:55 AM | |||
| All UNB Campuses | |||
This issue is now resolved. If you still have trouble with your email then please contact the Help Desk and they will assist. If you have further questions or concerns please contact the ITS Help Desk at 506-453-5199 or helpdesk@unb.ca. | |||
Some students may be experiencing issues accessing their email, or may be having difficulties viewing all of their email. If you are experiencing email issues, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199. | |||
| UNB faculty / staff - Possible problems receiving emails. | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Aug 17, 2011 08:00 AM - Aug 17, 2011 08:30 AM | |||
| All UNB Campuses | |||
UNB faculty / staff that have multiple email account may have experienced problems receiving emails this morning. This issues has now been resolved. Downtime was between 8:00am and 8:30am this morning. | |||
| myUNB Portal Interruption on August 10 for 1 Hour | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Aug 10, 2011 06:00 AM - Aug 10, 2011 07:00 AM | Portal | ||
| All UNB Campuses | |||
The myUNB Portal outage is complete. The downtime was one hour. If you have any further questions or concerns please contact the ITS Help Desk at 506-453-5199 or helpdesk@unb.ca. | |||
On Wednesday, August 10, from 6:00 a.m. to 7:00 a.m. (1 hour) the myUNB Portal will be unavailable to allow ITS to perform maintenance. Faculty, staff and students will be unable to access the myUNB Portal during this time. If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| Students - Accessing Novell Services | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Aug 04, 2011 02:17 PM - Aug 04, 2011 08:42 AM | File Sharing | ||
| All UNB Campuses | |||
Some students maybe experiencing problems logging into their Novell Services. To resolve this issue students will need to login to their eServices: | |||
| Network outage on UNBSJ Campus | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Aug 03, 2011 06:30 AM - Aug 03, 2011 02:10 PM | Network | ||
| Saint John | |||
All network connectivity has now been resorted for UNBSJ. If you have anymore questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199. | |||
This morning around 6:30am there was a major network outage on the UNB Saint John campus affecting both the wireless and wired networks. All network connectivity has been restored around 9:45am except for Ganong Hall. This issue is currently being investigated and should be resolved shortly. | |||
| Problems Authenticating to Some IT Services | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jul 29, 2011 02:40 PM - Jul 29, 2011 04:10 PM | Other | ||
| All UNB Campuses | |||
The authentication issues have been resolved. If you are still experiencing any difficulty accessing secure websites such as the ITS Downloads page (https://www.unb.ca/its/all/files/selfserve/), please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199. | |||
We are currently experiencing an issue where some users are unable to authenticate to some online UNB resources. We are investigating the issue. If you have any questions or concerns please contact the ITS Help Desk at 506-453-5199 or helpdesk@unb.ca. | |||
| Connection Issue for Aliant Customers Accessing UNB Web Services | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jul 26, 2011 09:15 AM - Aug 31, 2011 09:25 AM | Network | ||
| All UNB Campuses | |||
This issue is now resolved. Aliant customers from home should be able to access UNB services as they normally would. If you have further questions or concerns please contact the ITS Help Desk at 506-453-5199 or helpdesk@unb.ca. | |||
We are currently experiencing an issue with Aliant users accessing UNB services. Aliant customers at home are unable to access any UNB pages at this time. We have determined that this is an issue between Aliant and UNB's internet service provider. A call has been put into UNB's internet service provider about this issue. | |||
| Communication Issue for Aliant Customers Accessing UNB Web Services | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jul 25, 2011 09:00 PM - Jul 25, 2011 09:30 PM | Network | ||
| All UNB Campuses | |||
The issue is now resolved. All Aliant customers should be able to access UNB web services as usual. If you have further questions or concerns please contact the ITS Help Desk at 506-453-5199 or helpdesk@unb.ca. | |||
We are currently experiencing an issue with Aliant users accessing UNB services. Aliant customers at home are unable to access any UNB pages at this time. We have determined that this is an issue between Aliant and UNB's internet service provider. A call has been put into UNB's internet service provider about this issue. | |||
| Network Issues in IUC | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jul 25, 2011 08:00 AM - Jul 25, 2011 08:55 AM | Network | ||
| Fredericton | |||
The network issue is resolved and everyone in the Physics IUC building should have network access again. If you have further questions or concerns please contact the ITS Help Desk at 506-453-5199 or helpdesk@unb.ca. | |||
Network connectivity is currently unavailable in some parts of the Physics IUC building. It is not affecting the entire building so some users may still have connectivity. We are currently looking into the issue. If you have any questions or concerns please contact the ITS Help Desk at 506-453-5199 or helpdesk@unb.ca. | |||
| UNB Website Unavailable on July 24 for 3 Hours | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Jul 24, 2011 06:00 AM - Jul 24, 2011 08:25 AM | Web | ||
| All UNB Campuses | |||
The outage is successfully completed. The UNB website was available again at 8:25 a.m. If you have any further questions or concerns please contact the ITS Help Desk at 506-453-5199 or helpdesk@unb.ca. | |||
On Sunday, July 24 from 6:00 a.m. to 9:00 a.m. (3 hours) ITS will be performing maintenance on the main UNB webserver, www.unb.ca. Faculty, staff and students will be unable to access www.unb.ca web pages during this time. Contribute access to update web pages will also be unavailable. | |||
| UNB's Online Course Registrations Service | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jul 21, 2011 09:36 AM - Jul 21, 2011 09:50 AM | Other | ||
| All UNB Campuses | |||
UNB's Online Course Registrations Service has been restored. WebAdvisor was unavailable for approximately 20 minutes. | |||
UNB's Online Course Registrations Service is currently unavailable. We are investigating this and should have this resolved shortly. | |||
| UNB's Datatel services | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jul 19, 2011 01:45 PM - Jul 19, 2011 01:50 PM | Datatel | ||
| All UNB Campuses | |||
UNB's Datatel services was temporarily unavailable between 1:45pm and 1:50pm this afternoon. | |||
| Unix Services Interruption on July 17 for 3 Hours | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Jul 17, 2011 09:00 AM - Jul 17, 2011 12:00 PM | File Sharing | ||
| All UNB Campuses | |||
The Scheduled Outage of UNIX services is complete.The outage time was 2:45 minutes.
If you have any questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199 | |||
On Sunday, July 17 from 6:00 a.m. to 9:00 a.m. (3 Hours) Unix services will be | |||
| Brief Network Outage in Singer, Jones, and Currie Center | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jul 14, 2011 07:00 AM - Jul 14, 2011 07:30 AM | Network | ||
| Fredericton | |||
This morning between 7:00 a.m. and 7:30 a.m. there would have been a brief network outage in Singer Hall, Jones House, and the Currie Center. If you have any questions or concerns please contact the ITS Help Desk at 506-453-5199 or helpdesk@unb.ca. | |||
| Blackboard Interruption on Thursday, July 14 for 10 Minutes | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Jul 14, 2011 06:05 AM - Jul 14, 2011 06:20 AM | Desire2Learn | ||
| All UNB Campuses | |||
this outage was completed successfully. If you have any questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199. | |||
On Thursday, July 14 from 6:05 a.m. to 6:15 a.m. (10 minutes) ITS will be performing maintenance on the Blackboard Learning System. Faculty, staff and students will be unable to access Blackboard during this time. If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca . | |||
| Network Outage in the Wu Conference Center | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jul 13, 2011 08:20 AM - Jul 13, 2011 09:05 AM | Network | ||
| Fredericton | |||
Network connectivity has been restored in the Wu Conference Center. Users may need to reboot their computer in order to reconnect to the network. If you have further questions or concerns please contact the ITS Help Desk at 506-453-5199 or helpdesk@unb.ca. | |||
There is currently no network connectivity in the Wu Conference Center. We are looking into the issue. If you have any questions or concerns please contact the ITS Help Desk at 506-453-5199 or helpdesk@unb.ca. | |||
| Blackboard Outage on Sunday, July 10 for 3 Hours | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Jul 10, 2011 06:00 AM - Jul 10, 2011 09:00 AM | Desire2Learn | ||
| All UNB Campuses | |||
The maintenance on the Blackboard Learning System has been completed successfully. Faculty, staff and students will are able to access Blackboard again.
| |||
On Sunday, July 10 from 6 a.m. to 9 a.m. (3 hours), ITS will be performing maintenance on the Blackboard Learning System. Faculty, staff and students will be unable to access Blackboard during this time. If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| Second Email Regarding Student Accounts Closing | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jul 06, 2011 08:00 PM - Jul 07, 2011 08:05 AM | Other | ||
| All UNB Campuses | |||
Last night all Faculty/Staff/Guests who are also Students at UNB received a second email indicating their Student ICT services will close on July 20, 2011. Student accounts are closed one year after the last grade submitted on the transcript, so if someone is currently enrolled in a course, or has taken one within the last year, the Student account will remain open. We believe we have found the cause of this issue and do not expect any further emails to be sent out. We apologize for any inconvenience and confusion. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| Email Regarding Student Accounts Closing | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jul 06, 2011 08:00 AM - Jul 06, 2011 10:20 AM | Other | ||
| All UNB Campuses | |||
The email sent to Faculty/Staff/Guests regarding their Student account closing was sent in error, and the Student accounts will not expire. We will be contacting those who received the email directly to inform them of the situation. If you have any further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
Faculty/Staff/Guests who are also Students at UNB may have received an email indicating their Student ICT services will close on July 19, 2011. Student accounts are closed one year after the last grade submitted on the transcript, so if someone is currently enrolled in a course, or has taken one within the last year, the Student account will remain open. We are currently investigating why this email was sent. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| Faculty/Staff, and Student Novell Servers Unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jul 06, 2011 07:45 AM - Jul 06, 2011 08:20 AM | File Sharing | ||
| All UNB Campuses | |||
Both the Faculty/Staff and Student Novell servers are now available. If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
The Faculty/Staff Novell server is currently unavailable. In order to restore this service the Student Novell server will briefly be unavailable. Faculty/Staff and Students will be unable to login to Novell at this time, but we expect this to be resolved shortly. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| Datatel Unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jul 05, 2011 08:45 AM - Jul 05, 2011 10:25 AM | Datatel | ||
| All UNB Campuses | |||
The Datatel service was successfully restarted and is now available. All links within eServices which access Datatel information should also now work. If you have any questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199. | |||
Users are currently unable to login to the Datatel website, https://datatelui.unb.ca/live/. It also appears that links within eServices which access Datatel, such as Class Schedule, Vacation and Leave History, and Payroll Advice, are unavailable. We are looking into this issue. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| UNB's eServices - Possible login issues | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jun 30, 2011 08:00 AM - Jul 13, 2011 08:05 AM | e-Services | ||
| All UNB Campuses | |||
This outage has been resolved. Users should not longer have issues logging into their eServices. If you have anymore questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199.
Once you are logged into eServices you can go directly to the student or the staff eServices by selecting one of the 2 following links: https://eservices.unb.ca If you have any questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 4535199 | |||
https://eservices.unb.ca | |||
| Internet Interruption on Saturday, June 25 for 6 Hours | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Jun 25, 2011 06:30 PM - Jun 26, 2011 12:30 AM | Portal,Email,Desire2Learn,e-Services,Web,Network | ||
| All UNB Campuses | |||
The network outage is complete and all services were successfully restored. If you have further questions or concerns please contact the ITS Help Desk at: 506-453-5199 or helpdesk@unb.ca. | |||
On Saturday, June 25 from 6:30 p.m. to 12:30 a.m. (6 hours) all Internet access for those located on the UNB Fredericton campus will be unavailable due to maintenance. This includes UNB's WebMail, BlackBoard, the myUNB Portal and access to CANET. | |||
| Datatel UI Unavailalble | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jun 21, 2011 07:20 AM - Jun 21, 2011 08:10 AM | Datatel | ||
| All UNB Campuses | |||
The issue with Datatel is resolved, and the Datatel UI is once again available. If you have further questions or concerns please contact the ITS Help Desk at: 506-453-5199 or helpdesk@unb.ca. | |||
The Datatel UI is currently unavailable. We are looking into the issue. If you have any questions or concerns please contact the ITS Help Desk at: 506-453-5199 or helpdesk@unb.ca. | |||
| Groupwise Services Currently Unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jun 19, 2011 12:30 AM - Jun 19, 2011 03:00 PM | Other | ||
| All UNB Campuses | |||
Groupwise services have been restored and are functioning normally. If you have any questions or concerns please feel free to contact the ITS Help Desk at 506-453-5199 or via email at helpdesk@unb.ca | |||
Groupwise services are currently unavailable. We are working to resolve this as soon as possible. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca | |||
| UNB's faculty / staff Novell file and print server is currently unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jun 15, 2011 07:55 AM - Jun 15, 2011 08:00 AM | File Sharing | ||
| All UNB Campuses | |||
The outage with UNB's faculty / staff Novell file and print server has been resolved as of 7:55am. If you have any questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199 | |||
UNB's faculty / staff Novell file and print server is currently unavailable. ITS is currently looking into this and should have this resolved shortly. | |||
| Maggie Jean Chestnut Network Access Unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jun 12, 2011 11:00 AM - Jun 12, 2011 12:00 PM | Network | ||
| Fredericton | |||
This outage is resolved, and network connectivity is now available in the Maggie Jean Chestnut building. If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
Currently network access at the Maggie Jean Chestnut Residence is unavailable. We are working to have this issue resolved quickly. If you have any questions or concerns please feel free to contact the ITS Help Desk at 506-453-5199 or via email at helpdesk@unb.ca | |||
| Internet Interruption on UNB Saint John Campus on June 1 for 5 Minutes | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Jun 01, 2011 06:30 AM - Jun 01, 2011 06:35 AM | Network | ||
| Saint John | |||
The network maintenance was completed Successfully. Downtime was approximately 5 minutes. | |||
On Wednesday, June 1 from 6:30 a.m. to 6:35 a.m. (5 minutes) all internet access will be | |||
| Student Novell File Server Briefly Unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| May 27, 2011 12:10 AM - May 27, 2011 07:50 AM | File Sharing | ||
| All UNB Campuses | |||
The Student Novell server was unavailable this morning. The issue was found and resolved at around 7:50 a.m. During the outage students would not have been able to login to Novell on campus, or access their Novell drives from home using NetStorage. The issue was found and is now resolved, so Students should be able to access their Novell drives. If you have any questions or concerns please contact the ITS Help Desk at: 506-453-5199 or helpdesk@unb.ca. | |||
| Network Briefly Unavailable in the Student Union Building | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| May 26, 2011 12:05 AM - May 26, 2011 08:45 AM | Network | ||
| Fredericton | |||
The internet in the Student Union Building was unavailable for some users. The issue was found and resolved, so all users in the Student Union Building should have network connectivity. If you have any questions or concerns please contact the ITS Help Desk at: 506-453-5199 or helpdesk@unb.ca. | |||
| UNB Email Blocked by some Servers | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| May 25, 2011 08:25 AM - May 30, 2011 02:11 PM | |||
| All UNB Campuses | |||
The UNB email server is currently being blocked by some email systems, so some people may have trouble sending mail from their UNB account to a non-UNB email address. This is a direct result of users responding to phishing emails. It typically takes at least 24 hours to have an email server removed from the databases blocking it, at which time users should be able to send emails from their UNB account to a non-UNB email address. If you have any other questions or concerns please contact the ITS Help Desk at: 506-453-5199 or helpdesk@unb.ca. | |||
| Sporadic Issues with Student Online Registrations | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| May 25, 2011 08:00 AM - May 26, 2011 10:00 AM | Web | ||
| All UNB Campuses | |||
On May 25 and May 26 we experienced sporadic issues with the Student Online Registration System. The issue has since been resolved, and online registration is once again available. If you have any further questions or concerns please contact the ITS Help Desk at: 506-453-5199 or helpdesk@unb.ca. | |||
| Faculty & Staff Novell Drive Access | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| May 25, 2011 07:40 AM - May 25, 2011 07:55 AM | File Sharing | ||
| All UNB Campuses | |||
The Faculty, Staff, and Guest Novell server was briefly unavailable this morning. During the outage Faculty, Staff and Guests would not have been able to access their Novell personal or departmental drives. The issue is now resolved and everyone should have access to their appropriate Novell drives. If you have any further questions or concerns please contact the ITS Help Desk at: 506-453-5199 or helpdesk@unb.ca. | |||
| Internet Interruption on Saint John and Bathurst Campuses on May 25 for 30 Minutes | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| May 25, 2011 06:30 AM - May 25, 2011 07:00 AM | Network | ||
| All UNB Campuses | |||
This outage is complete. All services were restored by 7:30 a.m. If you have further questions or concerns please contact the ITS Help Desk at: 506-453-5199 or helpdesk@unb.ca. | |||
On Wednesday, May 25 from 6:30 am.m to 7:00 a.m. (30 minutes) all internet access will be unavailable on the UNB Saint John and Bathurst campuses due to maintenance. This includes UNB's WebMail, Blackboard and the myUNB Portal. Access to CANET will also be unavailable at this time. if you have any questions, please contact the PCS Help Desk at 506-648-5555 (ext. #4) or helpline@unbsj.ca or the Student Help Desk at 506-657-HELP (4357) or studenthelpdesk@unbsj.ca. | |||
| myUNB Portal Interruption on May 25 | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| May 25, 2011 06:00 AM - May 25, 2011 06:30 AM | Portal | ||
| All UNB Campuses | |||
On Wednesday, May 25 from 6:00 a.m. to 6:30 a.m. (30 minutes), as part of our effort to differentiate between InsideUNB and the myUNB Portal, ITS will be permanently changing the web address of the myUNB Portal login page to https://my.unb.ca/. Faculty, staff and students will be unable to access the myUNB Portal during this time.
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca . | |||
| Internet Interruption on May 19 for 30 Minutes | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| May 19, 2011 06:30 AM - May 19, 2011 07:00 AM | Network | ||
| All UNB Campuses | |||
This outage is complete. All network services were restored by 7a.m. If you have further questions or concerns please contact the ITS Help Desk at: 506-453-5199 or helpdesk@unb.ca. | |||
On Thursday, May 19 from 6:30 a.m. to 7:00 a.m. (30 minutes) UNB's commercial internet will be unavailable due to maintenance. Access to CANET and other ECN sites will also be unavailable at this time. | |||
| Network Interruption on May 18 | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| May 18, 2011 06:30 AM - May 18, 2011 06:35 AM | Network | ||
| Fredericton | |||
The network outage went as planned this morning, and both the wired and wireless networks are available across campus. If you have further questions or concerns please contact the ITS Help Desk at: 506-453-5199 or helpdesk@unb.ca. | |||
on Wednesday, May 18 from 6:30 a.m. to 6:35 a.m. (5 minutes) ITS will be performing maintenance on network equipment. Wired and wireless network services will be unavailable to faculty, staff and students in all buildings on campus with the exception of Head Hall during this time. If you have any questions or concerns please contact the ITS Help Desk at: 506-453-5199 or helpdesk@unb.ca. | |||
| UNB File Drop Unavailable on May 18 for 30 Minutes | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| May 18, 2011 06:00 AM - May 18, 2011 10:00 AM | File Sharing | ||
| All UNB Campuses | |||
The maintenance on the file drop service is completed. Downtime was around 4 hours.
The maintenance on the file drop service is taking longer than expected. The service is expected to come back up later this morning. If you have further questions or concerns please contact the ITS Help Desk at: 506-453-5199 or helpdesk@unb.ca. | |||
On Wednesday, May 18 from 6:00 a.m. to 6:30 a.m. (30 minutes) UNB File Drop will be unavailable due to maintenance. Individuals will be unable to upload or download files to File Drop during this time.
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca . | |||
| Student Printing Unavailable for 5 Minutes | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| May 17, 2011 04:30 PM - May 17, 2011 04:35 PM | Printing | ||
| All UNB Campuses | |||
Yesterday at 4:30 p.m. student printing was unavailable for 5 minutes. Students should be able to print today as normal. If you have any questions or concerns please contact the ITS Help Desk at: 506-453-5199 or helpdesk@unb.ca. | |||
| Network Interruption on May 11 | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| May 11, 2011 06:30 AM - May 11, 2011 06:35 AM | Network | ||
| Fredericton | |||
The described network services were briefly unavailable, and the issue was quickly resolved. If you have any further questions or comments please contact the help desk at 506-453-5199 or helpdesk@unb.ca | |||
On Wednesday, May 11 from 6:30 a.m. to 6:35 a.m. (5 minutes) ITS will be performing maintenance on network equipment in Head Hall, Gillin Hall and the Old Civil Engineering Building. Wired and wireless network services will be unavailable to faculty, staff and students in these locations during this time. If you have any questions or concerns please contact the ITS Help Desk at: 506-453-5199. | |||
| Internet Outage in the Student Union Building | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| May 08, 2011 09:21 AM - May 09, 2011 09:21 AM | Network | ||
| Fredericton | |||
There was an internet outage in the Student Union Building yesterday. The issue is now resolved, and everyone in the SUB should now have full internet access. If you have any questions or concerns please contact the ITS Help Desk at: 506-453-5199 or helpdesk@unb.ca. | |||
| IT Service Interruption | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| May 08, 2011 05:00 AM - May 08, 2011 09:00 AM | e-Services,Datatel | ||
| All UNB Campuses | |||
All services affected by this temporary outage have been restored.
If you have any questions or concerns regarding this matter, please contact the ITS Help Desk at 506-453-5199 or helpdesk@unb.ca. | |||
On Sunday, May 8 from 5 a.m. to 9 a.m. (4 hours), some IT services will be unavailable to allow ITS to install important updates and for Facilities Management to perform electrical maintenance in Head Hall. This outage will affect the following UNB services: - Datatel - eServices - Webadvisor online registration - TimeOnline If you have any questions or concerns please contact the ITS Help Desk at: 506-453-5199 or helpdesk@unb.ca. | |||
| UNB's Online Registrations system was unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| May 06, 2011 02:30 PM - May 06, 2011 02:55 PM | Web | ||
| All UNB Campuses | |||
UNB's online registration system was unavailable between 2:30pm and 2:55pm today (Thursday, May 6, 2011) This services should now be operational. If you have any questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-199. | |||
| Internet Interruption on May 6 for 30 minutes | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| May 06, 2011 07:00 AM - May 06, 2011 07:30 AM | Network | ||
| All UNB Campuses | |||
This outage is complete and commercial internet is once again available. If you have further questions or concerns please contact the ITS Help Desk at: 506-453-5199 or helpdesk@unb.ca. | |||
On Friday, May 6 from 7:00am - 7:30am (30 minutes), UNB's commercial internet will be unavailable due to maintenance. This means during the 30-minute interruption individuals located on campus will only be able to visit UNB's website and those off campus will not be able to access any of UNB's web pages including WebMail, BlackBoard and the myUNB Portal. If you have any questions or concerns please contact the ITS Help Desk at: 506-453-5199 or helpdesk@unb.ca. | |||
| myUNB Portal Interruption on Wednesday, May 4 for 10 Minutes | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| May 04, 2011 06:45 AM - May 04, 2011 07:00 AM | Portal | ||
| All UNB Campuses | |||
The myUNB Portal outage has been completed successfully. If you have further questions or concerns please contact the ITS Help Desk at: 506-453-5199 or helpdesk@unb.ca. | |||
On Wednesday, May 4 from 6:45 a.m. to 6:55 a.m. (10 minutes) ITS will | |||
| Network Connectivity Issues at Harriet Irving Library | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| May 02, 2011 07:45 AM - | Network | ||
| Fredericton | |||
This outage is resolved. Network connectivity is once again available at the Harriet Irving Library, and the main Library website is back up.
| |||
There are currently experiencing network connectivity issues at the Harriet Irving Library. We are looking into this. If you have any questions or concerns please contact the ITS Help Desk at: 506-453-5199 or helpdesk@unb.ca. | |||
| MATLAB License Server Unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Apr 28, 2011 02:40 PM - Apr 29, 2011 08:50 AM | Other | ||
| All UNB Campuses | |||
The MATLAB license server was unavailable from yesterday afternoon until earlier this morning. If you have any questions or concerns please contact the ITS Help Desk at: 506-453-5199 or helpdesk@unb.ca. | |||
| Some Users May Experience Difficulties Receiving Emails | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Apr 27, 2011 11:15 AM - Apr 27, 2011 03:03 PM | |||
| All UNB Campuses | |||
The issue affecting the ability to receive email has been resolved. If you are still experiencing difficulties receiving email, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199. | |||
Some users are experiencing difficulties receiving email. If someone sends an email to the user experiencing the issue they will receive a response back with an error 550 5.0.0 User unknown error. We are looking into this issue and hope to have it resolved soon. If you are experience this issue please contact the ITS Help Desk to escalate onto the appropriate group in ITS, as individual email addresses can be fixed right away. If you have any questions or concerns please contact the ITS Help Desk at: 506-453-5199 or helpdesk@unb.ca. | |||
| Intermittent Network Connectivity Issues in Old Arts | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Apr 26, 2011 10:05 AM - Apr 26, 2011 11:35 AM | Network | ||
| Fredericton | |||
Network connectivity has been restored to all users in the Old Arts building. If you have further questions or concerns please contact the ITS Help Desk at: 506-453-5199 or helpdesk@unb.ca. | |||
Users in the Old Arts building may be experiencing intermittent network connectivity issues. This is currently being looked into and should be resolved shortly. | |||
| Trouble Authenticating to Some Secure Services | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Apr 26, 2011 07:45 AM - Apr 26, 2011 07:55 AM | Web | ||
| All UNB Campuses | |||
Some users may have experienced issues logging into some secure services this morning. The problem was found and this issue is now resolved. If you have any questions or concerns please contact the ITS Help Desk at: 506-453-5199 or helpdesk@unb.ca. | |||
| Webadvisor Login Unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Apr 25, 2011 06:00 PM - Apr 25, 2011 06:45 PM | Other | ||
| All UNB Campuses | |||
Our webadvisor login is now working properly. If you experience any further issues when trying to log into webadvisor.unb.ca please contact the ITS Help Desk at 506-453-5199 or via email at helpdesk@unb.ca | |||
Currently users are unable to log into webadvisor.unb.ca . This would affect anyone who is checking their class schedule, course registration, and time entry. We are working to have this issue resolved quickly. If you have any questions or concerns please contact the ITS Help Desk at 506-453-5199 or email at helpdesk@unb.ca | |||
| eServices Login Unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Apr 25, 2011 08:00 AM - Apr 25, 2011 08:15 AM | e-Services,Desire2Learn,Email | ||
| All UNB Campuses | |||
This morning we experienced some issues with being able to log into various services such as eServices. These issues have now been resolved. If you continue to experience any issues when logging into services such as eServices, please contact the ITS Help Desk at 453-5199 or via email helpdesk@unb.ca | |||
| Staff Printing Unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Apr 23, 2011 12:00 AM - Apr 23, 2011 07:15 PM | Printing | ||
| All UNB Campuses | |||
Staff printing is now available. If you continue to experience any issues please contact the ITS Help Desk at 453-5199 or via email at helpdesk@unb.ca | |||
Currently staff printing is unavailable. We are working to have this issue resolved quickly. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or via email at helpdesk@unb.ca | |||
| Renewal of Special Accounts Unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Apr 19, 2011 03:00 PM - Apr 20, 2011 11:10 AM | e-Services | ||
| All UNB Campuses | |||
The issue with the Special Account Renewal form in e-Services has been resolved. These forms should now be working properly. If you have any questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199 | |||
There is currently an issue with the Special Account Renewal form in e-Services. The form allows a new date to be input, but does not update the expiry date.
| |||
| Network Unavailable for Some Users in the Old Arts Building | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Apr 15, 2011 08:20 AM - Apr 15, 2011 01:40 PM | Network | ||
| Fredericton | |||
The outage is resolved and network connectivity has been restored to the Old Arts building. If you have further questions or concerns please contact the ITS Help Desk at: 506-453-5199 or helpdesk@unb.ca. | |||
The network is unavailable for some users in the Old Arts building. We are looking into the issue. If you have any questions or concerns please contact the ITS Help Desk at: 506-453-5199 or helpdesk@unb.ca. | |||
| Password Changes Temporarily Unavailable | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Apr 10, 2011 07:45 AM - Apr 10, 2011 08:00 AM | e-Services | ||
| All UNB Campuses | |||
The outage is complete. Students, Faculty and Staff are able to successfully change their passwords. If you have further questions or concerns please contact the ITS Help Desk at: 506-453-5199 or helpdesk@unb.ca. | |||
On Sunday, April 10, from 7:45 a.m. to 8:00 a.m. (15 minutes), | |||
| Student Print Services Unavailable | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Apr 10, 2011 07:30 AM - Apr 10, 2011 08:30 AM | Printing | ||
| All UNB Campuses | |||
The outage is complete. Students are once again able to print and purchase print credits. If you have any further questions or concerns please contact the ITS Help Desk at: 506-453-5199 or helpdesk@unb.ca. | |||
On Sunday, April 10, 2011 from 7:30 a.m. to 8:30 a.m. (1 hour), | |||
| Problem Authenticating to Library Services from Off Campus | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Apr 08, 2011 09:45 AM - Apr 08, 2011 11:00 AM | Library | ||
| All UNB Campuses | |||
users are now able to authenticate to Library services, such as Quest, from off campus. If you have any questions or concerns please contact the ITS Help Desk at: helpdesk@unb.da or 453-5199. | |||
We are currently experiencing an issue where users are unable to authenticate to Library services, such as Quest, from off campus. On campus access does not appear to be affected. We are looking into the issue. If you have any questions or concerns please contact the ITS Help Desk at: 506-453-5199 or helpdesk@unb.ca. | |||
| Slowness logging into UNB services | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Apr 06, 2011 04:00 PM - Apr 19, 2011 11:15 AM | |||
| All UNB Campuses | |||
This issue is now resolved. Users should not experience slowness when authenticating to UNB resources. If you have further questions or concerns please contact the ITS Help Desk at: 506-453-5199 or helpdesk@unb.ca. | |||
Some users are currently experiencing slowness when authenticating to the email server. This is resulting in slowness logging into Webmail, and occasionally losing the connection in a mail client (for example: Outlook, Eudora, Mac Mail).
We are currently investigating this issue. If you have any questions or concerns about this, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199. | |||
| myUNB Portal Interruption on Wednesday, March 30 | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Mar 30, 2011 06:30 AM - Mar 30, 2011 06:45 AM | Web | ||
| All UNB Campuses | |||
The myUNB Portal outage has been completed successfully. The new login theme and integrated notifications widget are now available. The total downtime was approximately 5 minutes.
Users going to the portal may experience an issue where the login screen looks bad. If this occurs please perform a full refresh on the page to force the browser to pull down the new styles. To do this in Windows/Linux hold down the Control key and press F5. For Mac users hold down the Shift key and click the the Refresh button in the browser. If this does not resolve the issue then please clear the cookies/cache, close down the browser, and try again. If you have further questions or concerns please contact the ITS Help Desk at: 506-453-5199 or helpdesk@unb.ca. | |||
On Wednesday, March 30 from 6:30 a.m. to 6:45 a.m. (15 minutes) the myUNB Portal will be unavailable to allow ITS to apply new features for improved functionality. Faculty, staff and students will be unable to access the myUNB Portal during this time. If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| Novell Services Unavailable to Faculty/Staff | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Mar 29, 2011 12:10 AM - Mar 29, 2011 08:10 AM | Printing,Network,File Sharing | ||
| All UNB Campuses | |||
<p>Novell services are now available again. Should you continue to have issues, please contact the help desk at 453-5199 or helpdesk@unb.ca. | |||
| Novell services for faculty and staff are currently unavailable.We are looking into this issue and will resolve this quickly. If you have any questions or concerns regarding this, please contact the help desk at 453-5199 or helpdesk@unb.ca | |||
| Novell Drive Blackbird is Unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Mar 24, 2011 08:00 AM - Mar 24, 2011 08:10 AM | File Sharing | ||
| All UNB Campuses | |||
The Novell drive Blackbird was briefly unavailable. No other Novell drives were affected by this. The issue is now resolved. If you have further questions or concerns please contact the ITS Help Desk at: 506-453-5199 or helpdesk@unb.ca. | |||
| Datatel Issue | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Mar 21, 2011 11:10 AM - Mar 21, 2011 11:35 AM | Datatel | ||
| All UNB Campuses | |||
The problem has been resolved. The Datatel program should now work, and all links within the eServices portal which access Datatel are functioning correctly. If you have further questions or concerns please contact the ITS Help Desk at: 506-453-5199 or helpdesk@unb.ca. | |||
We are currently experiencing issues with Datatel. Some users have reported being kicked out of the Datatel program itself. This is also affecting links in eServices which pull information from Datatel, such as financial records and course information. We are currently working to resolve this problem. Please check the ITS website within the hour for an update. If you have any questions or concerns please contact the ITS Help Desk at: 506-453-5199 or helpdesk@unb.ca. | |||
| Brief Network Outage | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Mar 21, 2011 10:40 AM - Mar 21, 2011 10:45 AM | Network | ||
| Fredericton | |||
There was a brief internet outage today. All network access was lost for about 3 minutes. If you have any questions or concerns please contact the ITS Help Desk at: 506-453-5199 or helpdesk@unb.ca. | |||
| SJ Student Voting Brief Issue | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Mar 21, 2011 08:40 AM - Mar 21, 2011 09:15 AM | e-Services | ||
| Saint John | |||
There was a brief issue with the Student Union voting system for the Saint John Campus. The problem has been resolved, and the voting system should now work. If you have any questions or concerns please contact the ITS Help Desk at: 506-453-5199 or helpdesk@unb.ca. | |||
| Faculty/Staff Novell Issues | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Mar 16, 2011 07:45 AM - Mar 16, 2011 08:10 AM | File Sharing | ||
| All UNB Campuses | |||
The Faculty/Staff Novell server was rebooted, which resolved the issue. Users should now be able to login to Novell, access network drives, and print. If you have further questions or concerns please contact the ITS Help Desk at: 506-453-5199 or helpdesk@unb.ca. | |||
We are currently experiencing issues with the Faculty/Staff Novell server. Users are unable to login to Novell, which affects access to network drives and printing. We are looking into the issue. If you have any questions or concerns please contact the ITS Help Desk at: 506-453-5199. | |||
| Student file services | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Mar 15, 2011 01:10 PM - Mar 15, 2011 01:24 PM | File Sharing | ||
| Fredericton | |||
The issue with the student file server has been resolved. Students should now be able to access their home directories (H drive). | |||
We are currently experiencing an issue with the student file server. As such, students are not able to access their personal H drives. The issue is being investigated, and should be resolved shortly. If you have any questions or concerns about this, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199. | |||
| eServices Challenge Question Issue | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Mar 15, 2011 08:00 AM - | e-Services | ||
| All UNB Campuses | |||
The issue with the challenge question portion of the account activation/password reset process has been resolved. If there are any further questions or concerns regarding this issue, please contact the UNB HelpDesk at 453-5199/helpdesk@unb.ca. | |||
There is an issue during eServices account renewal or activation, clients are asked to create/change the challenge questions for their account. After clicking on continue, the client is returned to the challenge question page. We are currently working on a solution, and should have it in place soon. If you have any questions or concern, please contact the ITS Help Desk at 453-5199/helpdesk@unb.ca. | |||
| Network Issues in Tilley Hall | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Mar 11, 2011 08:00 PM - Mar 12, 2011 12:00 PM | Network | ||
| Fredericton | |||
On Friday night there were network issues in Tilley Hall, and some people would not have been able to access the internet. The problem was resolved on Saturday morning. If you have any questions or concerns please contact the ITS Help Desk at: 506-453-5199 or helpdesk@unb.ca. | |||
| myUNB Portal Interruption | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Mar 09, 2011 06:30 AM - Mar 09, 2011 06:45 AM | Web | ||
| All UNB Campuses | |||
The myUNB Portal outage is complete and the portal is once again available. The total downtime was 10 minutes. If you have further questions or concerns please contact the ITS Help Desk at: 506-453-5199 or helpdesk@unb.ca. | |||
On Wednesday, March 9 from 6:30 a.m. to 6:45 a.m. the myUNB Portal will be unavailable to allow ITS to apply a variety of changes to further increase its performance and reliability. Users will be unable to access the myUNB portal during this time. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| IT Service Interruption on Sunday, March 6 | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Mar 06, 2011 07:45 AM - Mar 06, 2011 09:15 AM | e-Services,Other,Datatel | ||
| All UNB Campuses | |||
The power outage was completed successfully and without incident. All affected services are available again. If you have any questions or concerns about this outage, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199. | |||
On Sunday, March 6, 2011 from 8 a.m. to 9 a.m. (1 hour), Facilities Management will be performing electrical maintenance in Head Hall. As a precaution, the Datatel server will be shut down during this time. This outage will affect the following UNB services: | |||
| UNB IT Notice: GroupWise Calendar - Service Interruption and Upgrade - Saturday, March 5 | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Mar 05, 2011 06:30 PM - Mar 05, 2011 09:15 PM | Other | ||
| All UNB Campuses | |||
The upgrades to the GroupWise system have been completed successfully. All users should be able to access their GroupWise accounts as normal. If you are still experiencing issues in accessing GroupWise, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199. | |||
On Saturday, March 5 from 6:30 p.m. to Sunday, March 6 at 12:30 a.m. (6 hours), Integrated Technology Services (ITS) will be upgrading the GroupWise calendaring system. During this time GroupWise will be unavailable to faculty and staff. After the upgrade is complete you should not experience any change in how you use GroupWise.
For more information and instructions on using the GroupWise calendar, visit http://www.unb.ca/its/faculty-staff/groupwise.html.
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| Student Print Credit Purchasing Issues | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Mar 01, 2011 01:15 PM - | Printing | ||
| All UNB Campuses | |||
<p>This issue was resolved shortly after the problem was identified. | |||
<p> <p> Currently some students are experiencing issues with purchasing print credits through eservices. During this time, some users may not be able to use the eservices interface to purchase print credits. ITS is aware of the situation and is currently working towards a resolution. <p> <p> If you have any questions regarding this issue, or would like more information, please contact the ITS Helpdesk at helpdesk@unb.ca or 453-5199. | |||
| Brief Printing Outage | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Mar 01, 2011 12:45 PM - Mar 01, 2011 12:50 PM | Printing | ||
| Fredericton | |||
There will be a brief outage in network printing services beginning at 12:45pm today. During this time Staff, Faculty and Students will not be able print to network printers. This outage is expected to last approximately 5 minutes, and printing services will return to normal afterwards. If you have any questions regarding this outage, or would like more information, please contact the ITS Helpdesk at helpdesk@unb.ca or (506) 453-5199. | |||
| Course Registration for 2011 Intersession is Unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Mar 01, 2011 08:00 AM - Mar 01, 2011 08:45 AM | Web | ||
| All UNB Campuses | |||
Students should now be able to register for Intersession 2011 courses. If you have any questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199 | |||
Registration for Intersession 2011 is currently unavailable. When students login to WebAdvisor Intersession 2010 is shown instead of 2011. We are investigating the issue. If you have any questions or concerns please contact the ITS Help Desk at: 506-453-5199 or helpdesk@unb.ca. | |||
| Network Briefly Unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Feb 28, 2011 05:00 PM - Feb 28, 2011 06:30 PM | Network | ||
| All UNB Campuses | |||
There was a brief outage of networking services this evening across campus. During this time, printing, Novell drives, email, internet access and other networking resources were unavailable. Access to UNB based sites from off of campus was also affected by this outage. The ITS Communications and Network Group have identified this issue and it has been resolved. If you have any questions, or are experiencing further difficulties relating to this outage, please contact the ITS Helpdesk at helpdesk@unb.ca or (506) 453-5199. | |||
| Off campus internet outage | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Feb 28, 2011 05:00 PM - Feb 28, 2011 06:30 PM | Network | ||
| Fredericton | |||
There was an off campus internet outage last night (February 28) between 5:00pm and 6:30pm. This was an issue with Bell Aliant's Internet services. If you have any questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199. | |||
| Internet Issues in MacKenzie and Bridges Residences | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Feb 20, 2011 03:30 PM - Feb 21, 2011 08:00 AM | Network | ||
| Fredericton | |||
All network connectivity should now be restored. If you have any questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199. | |||
Users in the MacKenzie and Bridges residences may be experiencing difficulties accessing the internet. The issue is being investigated, and will be resolved as soon as possible. If you have any questions or concerns about this, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca | |||
| Novell Faculty / Staff Resource Server was unavailable. | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Feb 18, 2011 08:35 AM - Feb 18, 2011 08:50 AM | File Sharing | ||
| All UNB Campuses | |||
The Novell Faculty / Staff Resource Server was temporarily unavailable. This issue has been resolved. Downtime was between 8:35am and 8:50am | |||
| Internet Outage in Joy Kidd Residence Affecting Only Some Users | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Feb 14, 2011 06:55 PM - Feb 14, 2011 08:10 PM | Network | ||
| Fredericton | |||
There was an internet outage in Joy Kidd Residence which only affected some users. The problem was found and the issue is now resolved. If you have questions or concerns please contact the ITS Help Desk at: 506-453-5199 or helpdesk@unb.ca. | |||
| UNB's Listserv service is currently unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Feb 14, 2011 10:00 AM - Feb 14, 2011 11:00 AM | |||
| All UNB Campuses | |||
Listserv is once again available. If you have further questions or concerns please contact the ITS Help Desk at: 506-453-5199 or helpdesk@unb.ca. | |||
UNB's Listserv service, http://listserv.unb.ca, is currently unavailable
| |||
| Possible Issue Sending Email to Non UNB Accounts | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Feb 14, 2011 09:00 AM - Feb 23, 2011 09:56 AM | |||
| All UNB Campuses | |||
The issues when sending email to some off campus email domains has now been resolved. If you have any questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199
We are still experiencing issues when sending email to some off campus email domains. This is currently being investigated and should be resolved shortly: If you have any questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199 | |||
As a consequence of users responding to a phishing email sent on Sunday, some people may experience issues sending email to non UNB accounts. If you experience any issues with sending email please contact the ITS Help Desk at: 506-453-5199 or helpdesk@unb.ca. | |||
| Internet in Joy Kidd Residence is Unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Feb 13, 2011 07:00 PM - Feb 14, 2011 08:20 AM | Network | ||
| Fredericton | |||
Internet is once again available in the Joy Kidd Residence. If you have further questions or concerns please contact the ITS Help Desk at: 506-453-5199 or helpdesk@unb.ca. | |||
The internet in the Joy Kidd Residence is currently unavailable. If you have any questions or concerns please contact the ITS Help Desk at: 506-453-5199 or helpdesk@unb.ca. | |||
| UNB's Netstorage service is currently unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Feb 10, 2011 12:06 PM - Feb 10, 2011 12:10 PM | File Sharing | ||
| All UNB Campuses | |||
This was not an issue with Netstorage but a known issue with Netstorage and the Safari web browser. If you have any questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199 | |||
UNB's Netstorage service used for accessing Novell drives through your Web browser is currently unavailable. | |||
| Datatel Outage | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Feb 06, 2011 06:00 AM - Feb 06, 2011 09:00 AM | e-Services,Datatel | ||
| All UNB Campuses | |||
The Datatel maintenance scheduled for this morning completed successfully and If you have any questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199
| |||
There will be a scheduled outage of the Datatel system and related services in order to install a number of important system updates. This will affect the following services; Datatel, eServices, Webadvisor online registration, and TimeOnline. If you have any questions or concerns please contact the ITS Help Desk at 506-453-5199 or via email at helpdesk@unb.ca. | |||
| Commercial Internet Access Unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Feb 01, 2011 07:00 AM - Feb 01, 2011 08:45 AM | Network | ||
| All UNB Campuses | |||
All off campus internet access should now be restored. If you continue to experience any connectivity issues please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199
------------------ Upon further investigation it appears to be an issue with UNB's Internet Service Provider (ISP). They are currently looking into the issue. Please check the ITS website (www.unb.ca/its/) for future updates. If you have any questions or concerns please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199. | |||
Currently we are experiencing an issue with our commercial internet service (off-campus internet access). On-campus services and websites (such as my.unb.ca, Webmail, Blackboard, and E-Services) are still available. We are currently looking into this issue and hope to have a resolution soon. Please check the ITS website (www.unb.ca/its/) for future updates. If you have any questions or concerns please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199. | |||
| Webadvisor Login Unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jan 31, 2011 02:15 PM - Jan 31, 2011 02:30 PM | e-Services | ||
| All UNB Campuses | |||
All webadvisor functions should now be working again. If you continue to experience any problems please contact the ITS Help Desk at 506-453-5199 or via email at helpdesk@unb.ca. | |||
Currently users are unable to log into webadvisor.unb.ca . This would affect anyone who is checking their class schedule, course registration, and time entry. We are working to have this issue resolved quickly. If you have any questions or concerns please contact the ITS Help Desk at 506-453-5199 or email at helpdesk@unb.ca | |||
| Faculty/Staff Novell Resources Unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jan 30, 2011 07:30 PM - Jan 30, 2011 07:55 PM | Web,File Sharing | ||
| All UNB Campuses | |||
Faculty/Staff Novell resources should now be restored. If you continue to experience this issue please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199. | |||
Currently we are experiencing issues with the Faculty/Staff Novell Resource service. Faculty/Staff members may be unable to access such Novell resources as NetStorage and Novell login. We are looking into the issue and hope to have a resolution soon. If you have any questions or concerns please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199. | |||
| myUNB Portal unavailable | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Jan 30, 2011 06:00 AM - Jan 30, 2011 07:15 AM | Web | ||
| All UNB Campuses | |||
The outage is complete and the myUNB portal is back up and running. The total downtime was 1 hour and 15 minutes. If you have further questions or concerns please contact the ITS Help Desk at: 506-453-5199 or helpdesk@unb.ca. | |||
The myUNB Portal will be intermittently unavailable as we restart services to apply various patches. This outage is necessary to improve the stability and reliability of the myUNB Portal.
If you have any questions or concerns about this, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca | |||
| Renewing Department and Special email ID's | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jan 28, 2011 11:45 AM - Jan 29, 2011 01:44 PM | e-Services | ||
| All UNB Campuses | |||
This issue was resolved. | |||
An issue has been identified with the special account renewal form which is available within e-Services. When individuals renew special email accounts that forward to another address, they must be certain to do the following: | |||
| Online Course Registration and Time Online services - currently unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jan 26, 2011 10:30 AM - Jan 26, 2011 10:40 AM | e-Services | ||
| All UNB Campuses | |||
UNB's Online Course Registration and Time Online services were temporarily unavailable between 10:30am and 10:45am this morning. These services should now be fully operational. If you have any questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199. | |||
| Some Students Unable to Receive Email | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jan 25, 2011 03:02 PM - Feb 02, 2011 03:02 PM | |||
| All UNB Campuses | |||
This issue has been resolved, and all affected students should have their mail delivery options restored.
| |||
Students who had their accounts locked between January 25 and February 2, may be experiencing issues receiving email. If you are not able to receive email, please contact the ITS Help Desk for further assistance, or follow the steps below.
If you have any questions or concerns about this issue, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca | |||
| GroupWise Calendaring System is currently unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jan 25, 2011 11:09 AM - Jan 15, 2011 11:20 AM | Network | ||
| All UNB Campuses | |||
Users should now be able to login to their GroupWise Calendaring System. If you have any questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199. | |||
GroupWise UNB's Calendaring System currently unavailable. We are looking into this issue and should have it resolved shortly. If you have any questions or concern please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199. | |||
| UNB eServices Portal was unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jan 25, 2011 07:00 AM - Jan 25, 2011 07:45 AM | e-Services | ||
| All UNB Campuses | |||
UNB's eServices (https://eservices.unb.ca) was unavailable between 12:00am and 7:45am this morning. If you have any questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199 | |||
| Listserv Login Unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jan 24, 2011 02:30 PM - Jan 24, 2011 02:50 PM | |||
| All UNB Campuses | |||
Users should now be able to log into listserv now. This would also allow access to groupmail and listserv archives. If you have any questions or concerns please feel free to contact the ITS Help Desk at 506-453-5199 or via email at helpdesk@unb.ca | |||
Currently users are unable to log into our Listserv system. This would also affect the ability to send Groupmail. We are working have this issue resolved quickly. If you have any questions or concerns please contact the ITS Help Desk at 506-453-5199 or via email at helpdesk@unb.ca | |||
| Webmail and Footprints Login Unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jan 24, 2011 01:40 PM - Jan 24, 2011 01:50 PM | |||
| All UNB Campuses | |||
Web forms and Web applications may have been affected during this outage as well. All functionality for web forms, web applications, webmail and footprints should now be restored. If you have any questions or concerns please contact the ITS Help Desk at 506-453-5199 or via email at helpdesk@unb.ca | |||
People were unable to log into Webmail and our Footprints system. We have now resolved this issue. If you are still unable to log into Webmail or our Foorprints system please contact the ITS Help Desk at 506-453-5199 or email at helpdesk@unb.ca | |||
| myUNB Slowness and Blackboard Links | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jan 24, 2011 11:45 AM - Jan 25, 2011 11:19 AM | Web | ||
| All UNB Campuses | |||
The Blackboard link is now available in the myUNB portal. If you have further questions or concerns please contact the ITS Help Desk at: 506-453-5199. | |||
We are currently experiencing slowness with the new myUNB portal found at my.unb.ca. ITS looking into the issue. Earlier today Blackboard course links were not appearing once a user was logged into the portal. This issue has been fixed, so anyone who logs in should see links to appropriate Blackboard courses. If you have any questions or concerns please contact the ITS Help Desk at: 506-453-5199 or helpdesk@unb.ca. | |||
| Minitab download unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jan 24, 2011 08:00 AM - Jan 24, 2011 12:30 PM | Web | ||
| All UNB Campuses | |||
Services have been restored, and UNB students are again able to download Minitab from the ITS website. Please note that individuals will have to restart their Internet browsers once they've been provided with access to download Minitab. This step is required before they will be able to download the software. If you have any questions or concerns, please contact the ITS Help Desk at 453-5199/helpdesk@unb.ca. | |||
Currently the access to the Minitab download website is unavailable. We are looking into the issue and hope to have a resolution soon. You can still have Minitab installed locally on your computer (Students only) by visiting the ITS Help Desk in Head Hall room D11. If you have any questions or concerns please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199. | |||
| Datatel Services Unavailable | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Jan 16, 2011 06:00 AM - Jan 16, 2011 09:00 AM | Datatel | ||
| All UNB Campuses | |||
The maintenance was completed successfully. If you have any questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199. | |||
There will be a short outage of the Datatel system, including e-Services and Online
If you have any questions or concerns about this outage, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca | |||
| Wireless Unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jan 15, 2011 12:30 PM - | Network | ||
| All UNB Campuses | |||
Currently we are experiencing issues with wireless authentication on campus. Wireless will not be available until this is resolved. We are aware of the situation and are working toward a solution. If you have any questions or concerns, please contact the ITS Helpdesk at 453-5199 or helpdesk@unb.ca. | |||
| Email Issues | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jan 15, 2011 11:00 AM - | |||
| All UNB Campuses | |||
We are currently experiencing an issue with the email system. Users are unable to send or receive email using an email client, or through Webmail. We are looking into this issue, and hope to have it resolved shortly. If you have any questions or concerns about this issue, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca | |||
| Authentication Issues | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jan 15, 2011 10:00 AM - Jan 15, 2011 10:45 AM | Email,Desire2Learn,e-Services,Web | ||
| All UNB Campuses | |||
There was a brief issue with authentication services this morning that would have prevented Students, Faculty and Staff from signing into various online services such as: Webmail, Footprints, E-Services, and Blackboard. This issue was resolved and all services are functioning normally. If you have any questions or concerns, please contact the ITS Helpdesk at helpdesk@unb.ca or 453-5199. | |||
| UNB email slowness | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jan 14, 2011 11:15 AM - Jan 14, 2011 11:30 AM | |||
| All UNB Campuses | |||
Users experienced connectivity issues with UNB's webmail and also with email clients (e.g. Outlook, Mac mail, etc). This issue is being investigated. This outage was between 11:15am and 11:30am today. (January 14, 2011 If you have any questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199. | |||
| Blackbird - Novell File Services | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jan 14, 2011 08:00 AM - Jan 14, 2011 08:30 AM | File Sharing | ||
| All UNB Campuses | |||
Blackbird - Novell File Services was unavailable between 8:00am and 8:30am this morning. This issue has been resolved. | |||
| Online Registration, TimeOnline and other WebAdvisor services unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jan 14, 2011 12:00 AM - Jan 14, 2011 08:45 AM | e-Services | ||
| All UNB Campuses | |||
The Online Registration system, including TimeOnline and other WebAdvisor (webadvisor.unb.ca) services was down this morning. Services were brought back at 8:45am. If you continue to experience this issue please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199. | |||
| Email Slowness | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jan 13, 2011 08:30 AM - Jan 13, 2011 08:40 AM | |||
| All UNB Campuses | |||
We had a brief email slowness issue today. It affected webmail and any email client configured to check UNB email. The connections would go through, it was just slow to do so. The problem is now resolved and you should see normal speeds with email. If you have further questions or concerns please contact the ITS Help Desk at: 453-5199 or helpdesk@unb.ca. | |||
| Webmail Slowness | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jan 12, 2011 11:25 AM - Jan 12, 2011 11:30 AM | |||
| All UNB Campuses | |||
We were experiencing issues with Webmail behaving slowly. Users experienced slowness logging in and accessing email. This issue has been resolved. If you are still experiencing issues with Webmail, please contact the ITS Help Desk for further assistance: 453-5199 or helpdesk@unb.ca | |||
We were experiencing issues with Webmail behaving slowly. Users experienced slowness logging in and accessing email. This issue has been resolved.
If you are still experiencing issues with Webmail, please contact the ITS Help Desk for further assistance: 453-5199 or helpdesk@unb.ca | |||
| Footprints Issues with new UNB email name | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jan 11, 2011 01:53 PM - | |||
| All UNB Campuses | |||
Please note that this email-name issue may also be negatively affecting those trying to send email to classlists, groupmail and listserv addresses in general. If you have questions or concerns regarding this issue, please contact the ITS Help Desk at 453-5199 or email helpdesk@unb.ca | |||
We are currently investigating an issue where users of Footprints that have chosen a new email name, may not be able to properly respond to tickets. | |||
| Listserve Management Issue | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jan 11, 2011 01:45 PM - Jan 11, 2011 01:55 PM | |||
| All UNB Campuses | |||
Some users may have experienced issues accessing and utilizing the Listserv utility. (listserv.unb.ca) The problem was resolved quickly and full service has been restored. If you have questions or still require help regarding this issue, please contact the ITS Help Desk at 453-5199 or email helpdesk@unb.ca | |||
| Email Issues | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jan 10, 2011 03:35 PM - Jan 10, 2011 04:00 PM | Email,e-Services | ||
| All UNB Campuses | |||
The issues with eMail log-in problems has been resolved. If you continue to experience difficulty accessing your email, please contact the help desk at 453-5199 or helpdesk@unb.ca | |||
Some users may be experiencing issues when attempting to access their email. We are currently looking into this issue, and will resolve it as soon as possible. | |||
| Faculty/Staff unable to access Listserv management utility | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jan 10, 2011 08:00 AM - | |||
| All UNB Campuses | |||
This issue has been resolved and UNB Staff and Faculty are now able to use their UNB LoginID to access Listserv Management Utilities at listserv.unb.ca If you have any questions or concerns, please contact the ITS Helpdesk at helpdesk@unb.ca or 453-5199. | |||
Currently we are experiencing a problem with Faculty/Staff members accessing the Listserv Management utility (http://listserv.unb.ca). Some users may not be able to log in at all, and some may get the error message "You do not own any lists". We are currently looking into the issue. Please check the ITS website (http://www.unb.ca/its/) for future updates. If you have any questions or concerns please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199. | |||
| e-Services Unavailable | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Jan 09, 2011 06:00 AM - Jan 09, 2011 07:00 AM | e-Services | ||
| All UNB Campuses | |||
The scheduled maintenance for eServices was completed successfully. Downtime was approximately 60 minutes. | |||
There will be a scheduled outage for the e-Services Portal in order to perform essential hardware maintenance. During this outage, the log in page and any links to e-Services systems, will be unavailable.
| |||
| Forestry/Geology Building Network Maintenance | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Jan 07, 2011 07:00 AM - Jan 07, 2011 07:05 AM | Network | ||
| Fredericton | |||
The network maintenance was completed successfully. If you have any questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199. | |||
There will be a brief network outage in the Forestry/Geology building tomorrow morning at 7:00am. (January 7, 2011). This outage should be approximately 5 minutes in duration. Some individuals may experience difficulty accessing the computer network within the Forestry/Geology building during this time.
If you have any questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199. | |||
| Email to BellAliant Address Unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jan 06, 2011 02:30 PM - Jan 07, 2011 09:30 AM | |||
| All UNB Campuses | |||
The issues with UNB email going to Bell Aliant addresses have been resolved. Upon review, UNB messages were not blocked from Bell Aliant addresses, but rather delayed from being delivered. If you have any questions or concerns, please contact the ITS Help Desk at 506-453-5199/helpdesk@unb.ca. | |||
Currently, any email sent from a UNB address (name@unb.ca) is not able to be delivered to any Bell Aliant email addresses:
We are currently working to get this situation resolved.
Please note: This was a direct result of a UNB member replying to a phishing email, providing their user name and password, which allowed the inappropriate use of a UNB email address. This resulted in all email sent from UNB to be blocked by BellAliant. | |||
| Webmail Authentication Issues | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jan 06, 2011 11:30 AM - Jan 06, 2011 12:20 PM | |||
| All UNB Campuses | |||
The issues affecting webmail authentication have now been resolved. If you are still having difficulty, either restart your browser or contact the UNB Help Desk at 453-5199. | |||
We are currently experiencing authentication errors for webmail services. The issue is being looked into and shall be resolved quickly. | |||
| Forestry/Geology Networking Issues | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jan 06, 2011 08:00 AM - | Network | ||
| Fredericton | |||
Network access is now working for all systems in Forestry/Geology. Once again, we apologize for any inconvenience caused by this outage. | |||
Students and staff in Forestry/Geology may be experiencing network issues this morning due to hardware issues. The issue is being worked on currently and this matter should be resolved quickly. We apologize for any inconvenience. | |||
| Some Faculty/Staff Acounts Experiencing Issues | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jan 03, 2011 03:30 PM - Jan 12, 2011 11:08 AM | e-Services | ||
| All UNB Campuses | |||
This issue has been resolved, and users should once again be able access their Faculty / Staff guest account. Specifically it was determined that this issue effected student employee's who where provided with Faculty / Staff guest accounts for employment purposes. Some of these individuals may have experienced problems accessing this guest account during this issue. | |||
If you are unable to access your Faculty/Staff account, but should have access, please contact the ITS Help Desk for assistance: 453-5199 or helpdesk@unb.ca | |||
| Issues Purchasing Print Credits | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jan 03, 2011 02:50 PM - Jan 03, 2011 04:00 PM | e-Services | ||
| All UNB Campuses | |||
The Print Credit Purchasing service is now operating normally. Students should no longer receive the script error when attempting to purchase print credits. | |||
Students may be having issues purchasing print credits due to a script error. We are aware of this issue and are working to resolve it quickly. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or via email at helpdesk@unb.ca | |||
| Guest Application Form Issues | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jan 03, 2011 01:28 PM - Jan 03, 2011 04:00 PM | e-Services | ||
| All UNB Campuses | |||
The issues with the application forms found in e-Services under IT Access Requests have been resolved. All forms should be functioning normally.
Please note, this issue has been expanded to include all application forms found under IT Access Requests in the eServices portal. Renewal forms on this page should not be affected. | |||
When submitting a Guest Application form, under the eServices portal, some users may be experiencing errors. We are aware of this issue and are working to resolve the problem. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or via email at helpdesk@unb.ca | |||
| Brief Webmail Outage | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jan 02, 2011 02:45 PM - Jan 02, 2011 03:00 PM | |||
| All UNB Campuses | |||
Webmail was briefly unavailable. Sending and receiving email through a properly configured email client, such as Outlook or Mac Mail, was unaffected. The downtime was approximately 15 minutes. | |||
| Brief Webmail Outage | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Dec 31, 2010 12:15 PM - Dec 31, 2010 12:30 PM | |||
| All UNB Campuses | |||
Webmail was briefly unavailable today. Sending and receiving email through a properly configured email client, such as Outlook or Mac Mail, was unaffected. The downtime was approximately 15 minutes. If you have any questions or concerns please contact the ITS Help Desk at: 453-5199 or helpdesk@unb.ca. | |||
| Student Novell Services Unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Dec 28, 2010 12:05 AM - | File Sharing | ||
| All UNB Campuses | |||
Student Novell Services have now been restored. If you continue to experience any issues with the Student Novell Services please contact the ITS Help Desk at 506-453-5199 or via email at helpdesk@unb.ca | |||
Currently students are unable to log into Novell or access files. We are working to have this issues resolved quickly. If you have any questions or concerns please contact the ITS Help Desk at 506-453-5199 or via email at helpdesk@unb.ca | |||
| Issues with eServices | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Dec 26, 2010 08:00 AM - | e-Services | ||
| All UNB Campuses | |||
This issue has been resolved. | |||
Some users are able to log into eServices however not all functionality is available. We are working to have this issues resolved quickly. If you have any questions or concerns please contact the ITS Help Desk at 506-453-5199 or via email at helpdesk@unb.ca | |||
| Issues with Webmail | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Dec 26, 2010 08:00 AM - Dec 26, 2010 08:55 AM | |||
| All UNB Campuses | |||
The webmail issues have now been resolved. If you continue to experience issues with this service please contact the ITS Help Desk at 506-453-5199 or via email at helpdesk@unb.ca | |||
Some users may be experiencing some issues when logging into webmail. We are currently working to have this issue resolved quickly. If you have any questions or concerns please contact the ITS Help Desk at 506-453-5199 or via email at helpdesk@unb.ca | |||
| Forgot your Password page unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Dec 25, 2010 08:00 AM - | e-Services | ||
| All UNB Campuses | |||
The "forgot your password" link located at http://eservices.unb.ca is now working properly again. If you experience any issues with this services please contact the ITS Help Desk at 506-453-5199 or via email at helpdesk@unb.ca | |||
Currently the "forgot your password" page at http://eservices.unb.ca is not available. If you have forgotten or password or if it has expired please send an email to helpdesk@unb.ca containing the following information and we will manually reset your password as quickly as possible. Full Name: Login ID: Student Number: Address on File: Current Courses: We apologize for any inconvenience that this may cause. If you have any questions or concerns please contact the ITS Help Desk at 506-453-5199 or via email at helpdesk@unb.ca | |||
| eServices Unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Dec 24, 2010 12:30 PM - Dec 25, 2010 07:30 PM | e-Services | ||
| All UNB Campuses | |||
UNB eServices is now available. If you continue to experience problems using eServices, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
We are currently experiencing issues with UNB eServices. Users are unable to access eServices. We are currently investigating the issue and hope to have it resolved shortly. If you have any questions or concerns, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| Photo ID's for new Faculty/Staff and Students unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Dec 24, 2010 10:00 AM - | Datatel | ||
| All UNB Campuses | |||
This issue has been resolved. | |||
Due to the outage of E-Services over the Holidays, new Faculty/Staff and Students have not been able to be entered into the Photo ID database. As such, they will be unable to obtain a Photo ID at this time. We are currently looking into the issue. Please check the ITS website for further updates on this issue at www.unb.ca/its/. If you have any questions or concerns please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199. | |||
| Blackboard Course Management Unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Dec 24, 2010 09:30 AM - Jan 03, 2011 01:30 PM | Desire2Learn,e-Services | ||
| All UNB Campuses | |||
The issues with the Blackboard Course Management have been resolved. All functionality should be operating normally. | |||
Currently the Blackboard Course Management system within eServices is unavailable. We are working to have this service restores soon. If you have any questions or concerns please contact the ITS Help Desk at 506-453-5199 or via email at helpdesk@unb.ca | |||
| Issues with Webmail | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Dec 23, 2010 10:30 AM - Dec 23, 2010 10:50 AM | |||
| All UNB Campuses | |||
The problems with UNB Webmail have been resolved and users should once again be able to log into Webmail without problem. Please note, during the initial outage some users may have also experienced problems refreshing their Webmail screen had they already been logged into Webmail. If you have any questions or concerns, please contact the ITS Help Desk at 453-5199/helpdesk@unb.ca.
| |||
We are currently experiencing problems with UNB Webmail. As a result, some users may experience difficulty logging into Webmail. The situation is under investigation and we hope to have it corrected shortly. If you have any questions or concerns please contact the ITS Help Desk at 453-5199/helpdesk@unb.ca. | |||
| Issues with Account activation and Email Destination | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Dec 21, 2010 08:00 AM - Dec 22, 2010 02:15 PM | e-Services | ||
| All UNB Campuses | |||
As of 2:15 pm today, this issue has been resolved and all services affected have returned to normal. Should you have any questions or concerns, please contact the ITS Help Desk at 453-5199/helpdesk@unb.ca. | |||
We are currently experiencing issues with the following three systems: activating UNB accounts, setting/changing your email destination within e-Services, and configuring UNB SPAM filtering options within e-Services.
If you receive an error while attempting to modify any of these services, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199. | |||
| Sporadique issus connecting to UNB's email | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Dec 14, 2010 08:31 AM - Dec 14, 2010 08:15 AM | |||
| All UNB Campuses | |||
Users may have experienced sporadic issues connecting to UNB's email. This is effecting UNB's webmail as well as email clients connecting to UNB's email system. This problem should now be resolved.
If you have any questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199. | |||
| Email Issues | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Dec 13, 2010 03:15 PM - Dec 13, 2010 03:37 PM | |||
| All UNB Campuses | |||
Some users may have experienced some slowness when using our email services. This would include people using webmail and email clients. We have now resolved this issue and login speeds should be back to normal. If you have any questions or concerns please contact the ITS Help Desk at 506-453-5199 or via email at helpdesk@unb.ca | |||
| Online Procurement Process Unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Dec 13, 2010 12:30 PM - Dec 13, 2010 01:30 PM | e-Services | ||
| All UNB Campuses | |||
The online procurement process is now functioning properly. If you continue to experience any issues with this process please contact the ITS Help Desk at 506-453-5199 or via email at helpdesk@unb.ca | |||
Currently the online procurement process is not functioning properly. We are currently working to have this issue resolved. If you have any questions or concerns please contact the ITS Help Desk at 506-453-5199 or via email at helpdesk@unb.ca | |||
| Webmail unavailable for Faculty and Staff | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Dec 12, 2010 11:50 AM - Dec 12, 2010 12:30 PM | |||
| All UNB Campuses | |||
The Webmail authentication issue has been resolved. All Webmail users should be able to log in normally. | |||
We are currently experiencing an authentication issue for faculty and staff logging into Webmail. This issue does not appear to be affecting sending and receiving using an email client. Student access to Webmail is currently normal.
If you have any questions or concerns about this, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199. | |||
| Footprints Upgrade | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Dec 12, 2010 06:00 AM - Dec 12, 2010 09:00 AM | Web | ||
| All UNB Campuses | |||
The FootPrints scheduled outage has been completed successfully. All users should be able to access the FootPrints system.
If you are experiencing any issues accessing your FootPrints projects, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199. | |||
Footprints will be unavailable from 6:00AM to 9:00AM on Sunday, December 12th for hardware maintenance/upgrade. During this time users will be unable to login to their Footprints projects to access any tickets. If your project is setup to create tickets automatically by incoming emails, please note that this will not be affected. All incoming emails will be queued and then processed once Footprints service is back up and running. | |||
| e-Services Tabs unavailble | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Dec 06, 2010 03:50 PM - Dec 06, 2010 04:05 PM | e-Services | ||
| All UNB Campuses | |||
This issue has been resolved, and all tabs in e-Services should now be displayed properly. | |||
We are currently experiencing an issue with tabs in e-Services not displaying properly. The issue is being investigated, and should be resolved shortly.
If you have any questions or concerns about this, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca | |||
| myUNB quicklinks not working | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Dec 06, 2010 08:30 AM - Dec 06, 2010 10:00 AM | Web | ||
| All UNB Campuses | |||
The quicklinks on myUNB (http://my.unb.ca/) should now be functioning correctly. If you continue to experience this issue please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199. | |||
The quicklinks on the myUNB homepage (http://my.unb.ca/) are currently not working. When these links are clicked on nothing will happen. Other links on the myUNB homepage are working correctly, it is just the quicklinks (e.g. Class timetables, Exam schedules, etc.).
We are currently looking into the issue and hope to have a resolution soon. If you have any questions or concerns please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199. | |||
| Some Webmail clients unable to log in | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Dec 03, 2010 12:30 PM - Dec 03, 2010 02:30 PM | |||
| All UNB Campuses | |||
At approximately 12:30pm this afternoon some users were experiencing issues logging into Webmail. This issue is now resolved, and was down for approximately 2 hours. If you have any questions or concerns please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199. | |||
| Student Printing/ Print Credit Purchases | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Nov 28, 2010 08:00 AM - Nov 28, 2010 08:30 AM | Printing | ||
| All UNB Campuses | |||
The outage is complete and student printing is once again available. If you have further questions or concerns please contact the ITS Help Desk at: 453-5199 or helpdesk@unb.ca. | |||
Student Print Services, including the purchase of print credits will be unavailable due to scheduled maintenance from 8:00 AM until 8:30 AM Sunday, November 28. We apologize for any inconvenience.
If you have any questions or concerns please contact the ITS Help Desk at: 453-5199 or helpdesk@unb.ca. | |||
| UPS Maintenance in Head Hall | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Nov 28, 2010 06:00 AM - Nov 28, 2010 09:00 AM | Network | ||
| Fredericton | |||
The maintenance is complete. If you have further questions or concerns please contact the ITS Help Desk at: 453-5199 or helpdesk@unb.ca. | |||
On Sunday, Nov. 28, starting at 6AM the generator UPS in D10 and the main UPS on A level will have preventative maintenance performed. This is a procedure that has been done many times and we do not anticipate any services to be be affected. Contact John Jackson or Ivan Baird if you have any questions. | |||
| Faculty / Staff Novell Resource Server | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Nov 27, 2010 09:00 AM - Nov 27, 2010 09:10 AM | File Sharing | ||
| All UNB Campuses | |||
Faculty / Staff Novell Resource Server was restarted this morning. If you have any questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199 | |||
| Webmail Access Sporadic | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Nov 26, 2010 02:30 PM - | |||
| All UNB Campuses | |||
As of 2:50pm the webmail authentication issues have been resolved. If you have any questions or concerns please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199. | |||
We are currently experiencing sporadic webmail access issues, we are aware of the issue and are looking into a solution. If you have any questions or concerns please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199. | |||
| Sporadic Issues Logging Into Webmail | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Nov 26, 2010 10:40 AM - Nov 26, 2010 10:50 AM | |||
| All UNB Campuses | |||
The webmail issue is resolved. Users should now be able to login to webmail as they normally would. If you have any further questions or concerns please contact the ITS Help Desk at: 453-5199 or helpdesk@unb.ca. | |||
We are currently experiencing sporadic issues logging into Webmail. When some users try to login to Webmail the logging in process takes a few minutes, and eventually states that an incorrect Login ID or Password was entered. This does not appear to be affecting all users. Email clients configured to check UNB email seem to still be sending and receiving properly. We are investigating the issue. If you have any questions or concerns please contact the ITS Help Desk at: 453-5199 or helpdesk@unb.ca. | |||
| Internet Outage | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Nov 24, 2010 06:45 AM - Nov 24, 2010 06:45 AM | Network | ||
| Fredericton | |||
The outage is complete and internet access is restored. If you have further questions or concerns please contact the ITS Help Desk at: 453-5199 or helpdesk@unb.ca. | |||
On Wednesday, November 24, at 6:45AM, there will be a second brief internet outage on campus. During the outage anyone on campus will have access to internal UNB pages, but not any pages outside of UNB. Anyone off campus will not have access to any online UNB resources, such as websites, eServices, and Datatel. This outage is expected to last for 30 seconds. If you have any questions or concerns please contact the ITS Help Desk at: 453-5199 or helpdesk@unb.ca. | |||
| Internet Outage | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Nov 24, 2010 06:15 AM - Nov 24, 2010 06:20 AM | Network | ||
| Fredericton | |||
The outage is complete and internet access is restored. If you have further questions or concerns please contact the ITS Help Desk at: 453-5199 or helpdesk@unb.ca. | |||
On Wednesday, November 24, at 6:15AM, there will be a brief internet outage on campus. During the outage anyone on campus will have access to internal UNB pages, but not any pages outside of UNB. Anyone off campus will not have access to any online UNB resources, such as websites, eServices, and Datatel. This outage is expected to last for 3 minutes. If you have any questions or concerns please contact the ITS Help Desk at: 453-5199 or helpdesk@unb.ca. | |||
| Datatel Unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Nov 18, 2010 08:00 AM - Nov 18, 2010 08:55 AM | Datatel | ||
| All UNB Campuses | |||
Datatel and related services are once again available. If you have further questions or concerns please contact the ITS Help Desk at: 453-5199 or helpdesk@unb.ca. | |||
Datatel is currently unavailable. This affects access to the Datatel program itself, as well as any links in the eServices portal which rely on information from Datatel, such as class schedules, financial statements, and vacation and leave history. We are investigating the issue. If you have any questions or concerns please contact the ITS Help Desk at: 453-5199 or helpdesk@unb.ca. | |||
| Students are unable to register for courses through UNB | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Nov 15, 2010 12:00 PM - | e-Services | ||
| All UNB Campuses | |||
Students are now able to register for courses once again using the online registration system. When you search for courses please ensure that you use the advanced search option. If you have any questions or concerns regarding this issue please contact the ITS Help Desk at (506) 453-5199 or via email at helpdesk@unb.ca | |||
Students are unable to register for courses using UNB's online registration system. (http://www.unb.ca/registration) This problem is being looked into. If you have any questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca. | |||
| UNB E-Services, Online Registration and other Datatel Services unavailable during maintenance | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Nov 14, 2010 09:00 AM - Nov 14, 2010 09:30 AM | e-Services,Web,Datatel | ||
| All UNB Campuses | |||
The power maintenance has now been completed and all datatel services have been restored.
| |||
On Sunday, November 14th at 9am there will be a 30 minute power maintenance which will affect Datatel services such as: - E-Services - WebAdvisor (Online Registration, TimeOnline) - Datatel UI If you have any questions or concerns please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199. | |||
| Faculty/Staff unable to log into Novell | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Nov 13, 2010 12:00 AM - Nov 13, 2010 09:05 AM | File Sharing | ||
| All UNB Campuses | |||
Faculty/Staff should now be able to log into Novell again. If you still find that you are unable to log in please contact the ITS Help Desk at (506) 453-5199 or via email at helpdesk@unb.ca | |||
Staff and Faculty are currently unable to log into the Novell System. We are currently working to resolve this issue. Students are not affected by this.
| |||
| UNB's online search utilities are currently unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Nov 09, 2010 09:20 AM - Nov 09, 2010 09:50 AM | Web | ||
| All UNB Campuses | |||
This issue has been resolved. If you have any questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199 | |||
UNB's online search utilities are currently unavailable. This includes the UNB phonebook. (phonebook.unb.ca) This is currently being looked into and should be resolved shortly. If you have any questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199 | |||
| Datatel Outage Affecting Multiple Systems | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Nov 07, 2010 06:30 AM - Nov 07, 2010 12:30 PM | Datatel | ||
| All UNB Campuses | |||
The maintenance on the Datatel was completed successfully, and all services were restored by 12 noon. If you have further questions or concerns please contact the ITS Help Desk at: 453-5199 or helpdesk@unb.ca. | |||
Beginning Sunday, Nov. 7, at 6 a.m., our Student/Faculty/Staff information system will be unavailable for approximately six hours in order to apply a number of important updates. Direct access to Datatel, and most eServices key functions will be unavailable during this time including:
-Payroll Advice, TimeOnline and other financial information Continued access will be available to IT services not dependant on Datatel, such as:
-WebMail/Email If you have any questions or concerns, please contact the ITS Help Desk at: 506-453-5199 or helpdesk@unb.ca. | |||
| Student/Faculty/Staff Printing | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Nov 06, 2010 06:30 PM - Nov 07, 2010 08:55 PM | Printing | ||
| All UNB Campuses | |||
The scheduled maintenance has been completed. All Faculty/Staff and Student printing was back online at 8:45pm. If you continue to experience printing issues please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199. | |||
Beginning Saturday November 6 at 6:30 p.m., Student/Faculty/Staff printing will be interrupted for approximately six hours. During this time, those using iPrint will be unable to print, and students will be unable to purchase print credits. Once this upgrade has been complete, some users may experience issues adding new iPrint printers. If you encounter this problem please contact the ITS Help Desk. If you have any questions or concerns please contact the ITS Help Desk at: 506-453-5199 or helpdesk@unb.ca. | |||
| Unable to log into Listserv interface | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Nov 01, 2010 02:30 PM - Nov 01, 2010 02:35 PM | |||
| All UNB Campuses | |||
Users were unable to log into our Listserv interface for about 5 minutes. This has now been resolved. Any email that was sent to lists during this time would have been queued and processed properly. If you experience any issues when logging into the listserv interface please contact the ITS Help Desk at (506) 453-5199 or via email at helpdesk@unb.ca | |||
| Internet Outage | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Oct 31, 2010 07:30 AM - Oct 31, 2010 07:35 AM | Network | ||
| All UNB Campuses | |||
On Sunday Oct 31 at approximately 7:30 am there will be a short interruption in the Internet Link. The outage is necessary to improve performance and monitoring. The total outage will be less than 5 minutes.
If you have any questions or concerns about this issue, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca | |||
| Printing issue | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Oct 30, 2010 08:40 PM - Oct 31, 2010 05:00 PM | Printing | ||
| Fredericton | |||
Student print Services have been restored. If you have any questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199.
We are currently still experiencing problems with student printing. We are investigating the issue, and hope to have it resolved shortly. If you have any questions or concerns please contact the ITS help Desk at: helpdesk@unb.ca or 453-5199. | |||
There are currently some issues with printing on campus. We are investigating the issue, and hope to have it resolved shortly. If you have any questions or concerns please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199. | |||
| Faculty/Staff and Student Printing Services unavailable during maintenance | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Oct 29, 2010 02:10 PM - Oct 29, 2010 02:30 PM | Printing | ||
| All UNB Campuses | |||
The problem is resolved and students should now be able to print from lab computers. If you have further questions or concerns please contact the ITS Help Desk at: 453-5199 or helpdesk@unb.ca. | |||
Some students may not be able to print within labs. We are investigating the issue. If you have any questions or concerns please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199. | |||
| Student Printing in Labs | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Oct 29, 2010 02:10 PM - | Printing | ||
| All UNB Campuses | |||
Student printers may not download and install on computers when students login to a lab computer. If a student is already logged in, and the printers are installed, then printing should continue to work. We are investigating the issue. If you have any questions or concerns please contact the ITS Help Desk at: 453-5199 or helpdesk@unb.ca. | |||
| Footprints Unavailable | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Oct 27, 2010 06:00 AM - Oct 27, 2010 07:00 AM | Web | ||
| All UNB Campuses | |||
The outage is complete and Footprints is once again available. If you have further questions or concerns please contact the ITS Help Desk at: 453-5199 or helpdesk@unb.ca. | |||
There will be an outage of the Footprints tracking system for maintenance. The outage is expected to last 1 hour starting at 6:00am on Wednesday 27th October 2010.
If you have any questions or concerns about this, please contact the UNB helpdesk. 453-5199 or helpdesk@unb.ca | |||
| Issues with Footprints | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Oct 25, 2010 01:00 PM - Oct 26, 2010 10:00 AM | |||
| All UNB Campuses | |||
Any emails sent to or from a Footprints projects during the outage was delivered to the proper destination between 9:00am and 10:00am this morning.
| |||
Between the hours of 1:00 p.m. and 4:30 p.m. today there were issues with Footprints. Emails sent to Footprints, either to update an existing ticket or to have a ticket created automatically, were not processed during this time. We are currently investigating the emails sent to Footprints during this time period, in the event they can be recovered. An update will be provided Tuesday October 26 regarding the status of this investigation. If you have any questions or concerns, please contact the Help Desk at 506-453-5199 or helpdesk@unb.ca. | |||
| Webadvisor Currently Unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Oct 21, 2010 08:08 AM - Oct 21, 2010 08:45 AM | Web | ||
| All UNB Campuses | |||
Webadvisor is once again available. If you have further questions or concerns please contact the ITS Help Desk at: 453-5199 or helpdesk@unb.ca. | |||
The online registration system, Webadvisor, is currently unavailable. This affects student course registration, and the TimeOnline system for entering in hours worked. We are investigating the issue. If you have any questions or concerns please contact the ITS Help Desk at: 453-5199 or helpdesk@unb.ca. | |||
| Outage Affecting Access to Faculty/Staff Network Drives | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Oct 20, 2010 10:30 PM - Oct 20, 2010 10:50 PM | File Sharing | ||
| All UNB Campuses | |||
The outage is complete and File Sharing is once again available. | |||
Starting this evening, October 20 at 10:30 p.m., faculty and staff network drives will be unavailable for approximately 30 minutes. During this time, faculty and staff will be unable to access files on their home drives (H:) and departmental drives (P:). If you have any questions or concerns, please contact the ITS Help Desk at 506-453-5199 or helpdesk@unb.ca. | |||
| Staff printing issues | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Oct 20, 2010 03:20 PM - Oct 20, 2010 03:50 PM | Printing | ||
| All UNB Campuses | |||
The staff print server has been restarted, and staff print jobs should be able to print now. | |||
We are currently experiencing an issue with Novell staff print server. Jobs are not printing or queuing on staff printers. We are investigating the issue, and hope to have it resolved shortly.
| |||
| Problem with email | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Oct 20, 2010 12:55 PM - Oct 20, 2010 01:05 PM | |||
| All UNB Campuses | |||
The issue with the email system has been resolved. Users are able to log into Webmail, and send and receive email using mail clients. | |||
We are currently experiencing an issue with the email system. Users are unable to send or receive email using an email client, or sign into Webmail.
If you have any questions or concerns about this issue, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca | |||
| Recently re-opened accounts experiencing email problems | |||
|---|---|---|---|
| News | |||
| Oct 20, 2010 10:00 AM - Oct 20, 2010 10:06 AM | |||
| All UNB Campuses | |||
Faculty/Staff and Student accounts that have recently been re-opened (after being locked or closed) may experience email issues with sending or receiving. If you are experiencing this issue please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199. | |||
| Problem with email | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Oct 19, 2010 03:20 PM - Oct 19, 2010 03:25 PM | |||
| All UNB Campuses | |||
The issue with the email system has been resolved. Users are able to log into Webmail, and send and receive email using mail clients. | |||
We are currently experiencing an issue with the email system. Users are unable to send or receive email using an email client, or sign into Webmail.
| |||
| Wireless Network Unavailble in Oland Hall | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Oct 19, 2010 09:22 AM - Oct 19, 2010 03:00 PM | Network | ||
| Saint John | |||
The network in Saint John both wireless and wired is performing normally. The hardware that was causing the issue in Oland Hall has been replaced and all other network equipment has been reset if necessary. | |||
There is currently no Wireless network connectivity in Oland Hall.
The switch controlling the wireless network in the building has failed and a replacement switch is being configured.
It is expected that the outage will last until approximately 11:00am. | |||
| Faculty/Staff and Student Email Authentication Issues | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Oct 18, 2010 09:35 PM - Oct 18, 2010 09:55 PM | |||
| All UNB Campuses | |||
We had been experiencing email authentication issues last night. Faculty/Staff and Students may have been unable to log into their email (Webmail). These issues have been corrected and all email services should be available. If you have any questions or concerns please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199. | |||
| UNB email is currently unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Oct 18, 2010 07:40 AM - Oct 18, 2010 08:17 AM | |||
| All UNB Campuses | |||
Users should now be able to access UNB's email service. If you have any questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199.
UNB's email services are currently unavailable. ITS is currently looking into this issue. If you have any questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199. | |||
| Webmail Unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Oct 16, 2010 10:10 PM - Oct 16, 2010 10:40 PM | |||
| All UNB Campuses | |||
The issue with Webmail being unaccessible has been resolved. All affected users should now be able to log into Webmail. | |||
Users are currently unable to log into Webmail. We are currently investigating the issue, and hope to have it resolved shortly.
| |||
| Faculty/Staff unable to log into Novell | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Oct 16, 2010 08:10 AM - Oct 16, 2010 09:20 AM | File Sharing | ||
| All UNB Campuses | |||
There was an issue with one of the file servers, which has now been resolved. All affected users should not have any issues accessing their Novell network drives. | |||
We are currently experiencing an issue that is preventing faculty, staff, or guests from being able to log into Novell. This issue is not affecting students. We are currently investigating this issue, and hope to have it resolved shortly.
If you have any questions or concerns about this issue, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca | |||
| Problem with Email | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Oct 15, 2010 05:30 PM - Oct 15, 2010 05:40 PM | |||
| All UNB Campuses | |||
The issue with the email system has been resolved. Users are able to log into Webmail, and send and receive email using mail clients. | |||
We are currently experiencing an issue with the email system. Users are unable to receive email using an email client, or sign into Webmail. Sending email using an email client appears to be unaffected.
| |||
| Special Email ID Renewals in eServices | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Oct 13, 2010 12:00 AM - Dec 13, 2010 09:54 AM | e-Services | ||
| All UNB Campuses | |||
To avoid confusion with information that is displayed on the renewal of special email IDs page within E-Services, we have temporarily disabled the renewal page. We are working to produce a new renewal page that will display the correct information. We expect this new renewal page to be available this week. We have also been made aware that some special email accounts have expired without notice. We are working to determine which email accounts were affected and un-expire them as soon as possible. Please continue to contact the ITS Help Desk (helpdesk@unb.ca, 453-5199) if you are experiencing an issue with your special email account. | |||
In the past few days several sponsored special email accounts have disappeared from the renewal list normally accessed through eServices > IT Services > IT Access Forms > Renewal of Special Email IDs. ITS is aware of the issue and are working on releasing a new renewal screen on which accounts will appear again. Please be assured that accounts have not expired and are still active. A grace period has been added so no accounts will expire until the transition to the new system is complete. If you have any questions or concerns about this, or any problems with a special email account which you sponsor, please contact the ITS Help Desk at: 453-5199 or helpdesk@unb.ca. | |||
| Groupwise Outage | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Oct 10, 2010 06:00 AM - Oct 10, 2010 06:30 AM | Web | ||
| All UNB Campuses | |||
Groupwise will be unavailable for up to 30 minutes beginning at 6AM on Sunday, October 10, for system maintenance. If you have any questions or concerns please contact the ITS Help Desk at: 453-5199 or helpdesk@unb.ca. | |||
| Student Printing Unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Oct 07, 2010 10:30 AM - Oct 07, 2010 12:15 PM | Printing | ||
| All UNB Campuses | |||
Student printing is unavailable. We are looking into the issue and hope to have it resolved shortly. If you have any questions or concerns please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca. | |||
| Webmail Issue | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Oct 06, 2010 11:25 AM - Oct 06, 2010 11:35 AM | |||
| All UNB Campuses | |||
The issue with the mail server has been resolved. All users should now be able to log into Webmail again, and send and receive email using email clients.
| |||
We are currently experiencing an issue with the mail server. Currently. the ability to log into Webmail or going into any of the different sections of Webmail is not working. This issue also seems to be affecting receiving email using an email client. We are investigating the issue. If you have any questions or concerns please contact the ITS Help Desk at: 453-5199 or helpdesk@unb.ca. | |||
| Tibbits East Network Problem | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Oct 06, 2010 08:12 AM - | Network | ||
| Fredericton | |||
The outage is resolved and network connectivity is once again available in Tibbits East. If you have any further questions or concerns please contact the ITS Help Desk at: 453-5199 or helpdesk@unb.ca. | |||
Currently we are experiencing an network issue in the Tibbits East building. Some users may be unable to access any network services (Internet, Novell, etc.). We are currently looking into the issue and hope to have a resolution soon. Please check the ITS Website for future updates (www.unb.ca/its). If you have any questions or concerns please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199. | |||
| Group Mail Facility Issue | |||
|---|---|---|---|
| News | |||
| Oct 05, 2010 09:35 AM - | |||
| All UNB Campuses | |||
Changes to UNB Group Mail Facility Starting October 26, 2010 Group Mail services at UNB will be changing, and the facility available at the following website will be decommissioned: https://www.unb.ca/misc/group_mail A replacement for this Group Mail facility has been developed. Effective immediately, UNB faculty and staff should use the UNB Listserv web application, which is available within eServices. To utilize the UNB Listserv web application to send Group Mail, please follow the guidelines below:
2)Click on Email/Calendar 3)Click on Listservs/Email Lists 4)Click on Administer your List(s) 5)Select the desired list from the drop down box 6)Click on the link labelled "Home" in the upper right hand corner 7)Click on the link labelled "Post New Message"
| |||
Currently, if you are using Group Mail to send email, ITS is unable to guarantee that all Group Mail lists are accurate. We are working to provide an alternative solution to the UNB community as soon as possible. At present, you may continue to use Group Mail with the understanding that not all Group Mail lists are accurate. However, if you have been using Group Mail to email class lists, please begin to use Class Mail. UNB Class Mail can be accessed through eServices. We apologize for any inconvenience this may cause. Questions regarding the use of Group Mail and Class Mail can be directed to the ITS Help Desk at helpdesk@unb.ca or 453-5199. | |||
| Datatel Outage | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Oct 03, 2010 07:00 AM - Oct 03, 2010 08:45 AM | Datatel | ||
| All UNB Campuses | |||
Datatel services should now be restored. All accesses to Datatel Colleague, eServices functions, and WebAdvisor should now be available. If you have any questions or concerns please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199. | |||
The Datatel system will be unavailable for approximately 2 hours on Sunday, October 3rd, starting at 7AM,while Financial Services performs their financial year-end close procedures. Services affected will included direct access to Datatell Colleague, some eServices functions (such as class schedules and transcripts), and WebAdvisor. If you have any questions or concerns please contact the ITS Help Desk at: 453-5199 or helpdesk@unb.ca. | |||
| Problem with Email | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Sep 30, 2010 08:40 AM - Sep 30, 2010 09:30 AM | |||
| All UNB Campuses | |||
There was a brief issue with email this morning. Some users were not able to login to webmail.unb.ca, or receive email using an email client. The problem is now resolved. If you have any questions or concerns please contact the ITS Help Desk at: 453-5199 or helpdesk@unb.ca. | |||
| Faculty/Staff Novell home and shared drives unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Sep 24, 2010 05:00 PM - | Network,File Sharing | ||
| All UNB Campuses | |||
Faculty/Staff Novell drives have now been restored. If you continue to experience this issue, please reboot your computer and try again. If it persists, please contact the ITS Help Desk at 453-5199. | |||
Currently we are experiencing an issue with our Faculty/Staff Novell services. Users will be unable to access their Novell Home and Department (shared) drives. This will also affect Faculty/Staff members from accessing NetStorage. We are looking into the issue and hope to have a resolution soon. If you have any questions or concerns, please contact the ITS Help Desk at 453-5199. | |||
| Special email accounts | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Sep 24, 2010 08:30 AM - | |||
| All UNB Campuses | |||
The problem with Special Email IDs has been resolved. If you still have trouble with a Special Email ID please contact the ITS Help Desk and they can investigate the issue. If you have any further questions or concerns please contact the ITS Help Desk at: 453-5199 or helpdesk@unb.ca. | |||
Some special email id's may have stopped working. We are currently resolving this issue and your account should be working shortly. If you have any questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199. | |||
| Novell Not Authenticating for Some Users | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Sep 24, 2010 07:45 AM - Sep 24, 2010 08:00 AM | Printing,File Sharing | ||
| Fredericton | |||
The login issues with the staff Novell resource server have been resolved. If you have any questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199
We are currently experiencing an issue where some users are unable to login to Novell, or accessing Novell drives through a Mac. This does not appear to affect everyone at this point. This issue is being looked into. If you have any questions or concerns please contact the ITS Help Desk at: 453-5199 or helpdesk@unb.ca. | |||
| Problems with Email | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Sep 22, 2010 03:05 PM - | |||
| All UNB Campuses | |||
This issue has been resolved and email is has been restored. | |||
Currently there is an issue with logging into webmail.unb.ca and sending/receiving emails through email clients such as Outlook. ITS is investigating the situation and functionality should be resolved shortly. | |||
| Problems with sending email | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Sep 22, 2010 02:30 PM - Sep 22, 2010 02:45 PM | |||
| All UNB Campuses | |||
For a period of approximately 25 minutes some users on campus were unable to send email. This issue has been identified and resolved. Email service is now functioning normally. | |||
| Webmail Slowness for Some users | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Sep 20, 2010 11:00 AM - Sep 20, 2010 12:30 PM | |||
| All UNB Campuses | |||
Our webmail slowness issues have now been resolved. If you continue to experience any slowness with webmail, or have any other questions or concerns, please contact the ITS Help Desk at (506) 453-5199 or via email at helpdesk@unb.ca | |||
We are currently experiencing an issue where Webmail is extremely slow to load for some users. We are looking into the issue. If you have any questions or concerns please contact the ITS Help Desk at: 453-5199 or helpdesk@unb.ca. | |||
| Problem with Some eServices Links | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Sep 17, 2010 08:55 AM - Sep 17, 2010 10:00 AM | e-Services | ||
| All UNB Campuses | |||
The problem is resolved and all eServices links should function as intended. If you have further questions or concerns please contact the ITS Help Desk at: 453-5199 or helpdesk@unb.ca. | |||
We are currently experiencing some issues with the eServices portal for Faculty/Staff/Guests. It does not appear to be affecting Students at this time. Some links within the eServices portal do not appear correctly for Faculty/Staff/Guests/. Refreshing the page, or going into another link in eServices then returning to the original, seems to temporarily fix the problem. We are looking into the issue. If you have any questions or concerns please contact the ITS Help Desk at: 453-5199 or helpdesk@unb.ca. | |||
| accessing unix.unb.ca | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Sep 16, 2010 08:45 AM - Sep 16, 2010 09:00 AM | Web | ||
| All UNB Campuses | |||
The problem is resolved. Users should now be able to access their UNIX account. If you have further questions or concerns please contact the ITS Help Desk at: 453-5199 or helpdesk@unb.ca. | |||
Users may currently being experiencing problem logging into UNB's UNIX system: unix.unb.ca.
| |||
| Network Change | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Sep 15, 2010 06:30 AM - Sep 15, 2010 06:30 AM | Network | ||
| All UNB Campuses | |||
The network upgrade was completed successfully. If you have any questions or concerns please contact the ITS help desk at: helpdesk@unb.ca or 453-5199
On Wednesday Sept, 15 there will be a network upgrade that will interrupt our network connection for about 30 seconds. If you have any questions or concerns please feel free to contact the ITS Help Desk at 453-5199 or via email at helpdesk@unb.ca | |||
| Listserv Delivery Slowness | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Sep 10, 2010 12:00 AM - Sep 13, 2010 08:20 AM | |||
| All UNB Campuses | |||
Since September 10 any messages sent to a listserv were put in a queue instead of being delivered to the recipients immediately. The problem has been resolved, and any messages sent should be delivered right away. If you have further questions or concerns please contact the ITS Help Desk at: 453-5199 or helpdesk@unb.ca. | |||
| Problems with UNB Web Page Search Tool | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Sep 08, 2010 12:30 PM - | Web | ||
| All UNB Campuses | |||
This issue has been resolved and search functionality has been restored. | |||
We are currently experiencing problems with the UNB web site search utility. That is, users attempting to use the search tool on the UNB web site will not be able to do so at present. We are investigating the situation, and hope to have it resolved shortly. If you have any questions or concerns, please contact the ITS Help Desk at 453-5199/helpdesk@unb.ca. | |||
| Problems Accessing Email Services | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Sep 07, 2010 01:30 PM - | |||
| All UNB Campuses | |||
There was a brief outage affecting sending email. One of our email services was restarted and as such sending email now works. If someone tried to send an email during the outage window, and received a response indicating the email did not go through, the email will have to be sent again as nothing was put in a queue. We apologize for any inconvenience this may have caused. If you have further questions or concerns please contact the ITS Help Desk at: 453-5199 or helpdesk@unb.ca. | |||
Currently some UNB Staff/Faculty/Students are unable to send or receive email. We are investigating this issue and hopefully it will be resolved soon. | |||
| Unexpected Internet Outage in Head Hall E Level | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Sep 03, 2010 03:00 PM - Sep 03, 2010 04:25 PM | Network | ||
| Fredericton | |||
The outage was resolved. The downtime was approximately an hour and a half. If you have further questions or concerns please contact the ITS Help Desk at: 453-5199 or helpdesk@unb.ca. | |||
Due do the construction being done in Head Hall there is an unexpected internet outage in E Level of Old Head Hall. It is not known how long the outage will last. If you have any questions or concerns please contact the ITS Help Desk at: 453-5199 or helpdesk@unb.ca. | |||
| Blackboard Upgrade | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Sep 03, 2010 06:00 AM - Sep 03, 2010 06:30 AM | Desire2Learn | ||
| All UNB Campuses | |||
The outage is complete and all Blackboard services are restored. If you have further questions or concerns please contact the ITS Help Desk at: 453-5199 or helpdesk@unb.ca. | |||
On Friday September 3 at 6AM ITS will be performing preventative maintenance on the Blackboard (learning.unb.ca) server. The maintenance is expected to take 30 minutes, and during this time Blackboard will be unavailable. If you have any questions or concerns please contact the ITS Help Desk at: 453-5199 or helpdesk@unb.ca. | |||
| Authentication issues affecting some Faculty/Staff and Students | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Aug 27, 2010 10:00 AM - | Email,Desire2Learn,e-Services,Web,Network | ||
| All UNB Campuses | |||
The authentication issues affecting Faculty/Staff and Students should now be resolved. If you continue to experience login issues, please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199. | |||
Currently we are experiencing an issue with our authentication system (LDAP). Some users may be unable to login to their Email, E-Services, or Novell. At 11:00 am this morning we will be running an update which should resolve the issue. If you are currently unable to login, please try again after 12:00 pm (noon). If you continue to experience this issue please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199. | |||
| Problems Accessing Email Services | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Aug 25, 2010 04:15 PM - Aug 25, 2010 04:25 PM | |||
| All UNB Campuses | |||
Email services have been completely restored. UNB faculty, staff and students should now be able to access Webmail and are able to send/receive email using local clients such as Outlook. If you have any questions or concerns, please contact the Help Desk at 453-5199/helpdesk@unb.ca. | |||
Currently, users may experience problems logging into Webmail as well as sending and receiving email messages from local clients such as Outlook. We are currently investigating the problem. If you have any questions or concerns, please contact the Help Desk at 453-5199/helpdesk@unb.ca. | |||
| Human Resources Website Currently Unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Aug 25, 2010 03:45 PM - | Web | ||
| All UNB Campuses | |||
This issue has been resolved and the website is now accessible. | |||
The UNB Human Resources web site is currently unavailable. We are investigating this issue. | |||
| Campus Firewall Upgrade | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Aug 22, 2010 07:00 AM - Aug 22, 2010 07:15 AM | Network | ||
| All UNB Campuses | |||
The Firewall upgrades are complete. The total down time was approximately 15 minutes. If you have further questions or concerns please contact the ITS Help Desk at: 453-5199 or helpdesk@unb.ca. | |||
The campus firewall will be receiving an upgrade that will affect all connections to servers behind the firewall (all ITS managed servers) and user's connections to the Internet. If you have any questions or concerns about this outage, please contact the ITS Help Desk at: 453-5199 or helpdesk@unb.ca | |||
| Scheduled Outage of Blackoard Services | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Aug 18, 2010 06:00 AM - Aug 18, 2010 06:30 AM | Desire2Learn | ||
| All UNB Campuses | |||
The Blackboard outage was completed successfully. Downtime was 12 minutes. If you have any questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199.
An outage of Blackboard is required in order to apply some software patches. During this outage, access to Blackboard services will be unavailable. If you have any questions or concerns about this outage, please contact the ITS Help Desk at: 453-5199 or helpdesk@unb.ca | |||
| Outage of HR links in the Personal tab of Faculty/Staff eServices | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Aug 17, 2010 03:50 PM - Aug 17, 2010 04:00 PM | e-Services | ||
| All UNB Campuses | |||
Some of the HR links under the Personal tab in the Faculty/Staff eServices portal were not working yesterday. These links include Payroll Advice, Vacation and Leave History, among others. It was a brief outage that lasted less than 10 minutes, and everything is once again available. If you have further questions or concerns please contact the ITS Help Desk at: 453-5199 or helpdesk@unb.ca. | |||
| Faculty/Staff Unable to Print | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Aug 16, 2010 07:45 AM - Aug 16, 2010 09:20 AM | Printing | ||
| All UNB Campuses | |||
The issue resolved. Users may need to restart their computers in order to re-authenticate the iPrint client, but after a restart they should be able to print. If you have further questions or concerns please contact the ITS Help Desk at: 453-5199 or helpdesk@unb.ca. | |||
Currently Faculty/Staff are unable to authenticate to the Novell iPrint server, so currently they are unable to print to network printers. We are investigating the issue. If you have any questions or concerns please contact the ITS Help Desk at: 453-5199 or helpdesk@unb.ca. | |||
| Scheduled Restart of WebAdvisor Service | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Aug 15, 2010 06:00 AM - Aug 15, 2010 06:05 AM | e-Services | ||
| Fredericton | |||
The WebAdvisor service, has been restarted, and all affected services are running as expected. | |||
The WebAdvisor service, which includes course registration, TimeOnline and viewing T2202A tax forms, needs to be restarted. This restart is necessary to allow further enhancement of the services provided to the UNB community. | |||
| Email Currently Unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Aug 13, 2010 06:30 PM - Aug 13, 2010 07:30 PM | |||
| All UNB Campuses | |||
The issue with accessing Webmail has been resolved. All users should now be able to log into Webmail, and send and receive email.
| |||
We are currently experiencing an issue with our email system. Users are not able to log into Webmail. The issue is being investigated, and should be resolved shortly. If you have any questions or concerns about this, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca | |||
| Brief Outage of our Outgoing Mail Server | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Aug 11, 2010 12:00 PM - Aug 11, 2010 12:00 PM | |||
| All UNB Campuses | |||
This outage was completed within 15 seconds yesterday. Users should be able to send email from their UNB account. If you have further questions or concerns please contact the ITS Help Desk at: 453-5199 or helpdesk@unb.ca. | |||
There will be a brief outage of the send mail server today at 12 noon. The outage is expected to last 15 seconds. During this time users will be unable to send mail from their UNB account. Receiving mail will continue to work. If you have any questions or concerns please contact the ITS Help Desk at: 453-5199 or helpdesk@unb.ca. | |||
| Head Hall - Possible printing issues | |||
|---|---|---|---|
| News | |||
| Aug 11, 2010 06:00 AM - Aug 11, 2010 09:00 AM | Printing | ||
| Fredericton | |||
Printing should now be restored for Head Hall. If you continue to experience this issue please reboot your printer and try again. If it persists please contact the ITS Helpdesk at helpdesk@unb.ca or 453-5199. | |||
Users in Head Hall may be experiencing problems printing to their network printer. Please power off and on your printer to resolve this problem. If the problem persists please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199 | |||
| Sending Email via SMTP | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Aug 10, 2010 09:00 AM - | |||
| All UNB Campuses | |||
Users should now be able to send email via SMTP (mail clients). If you have any questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199
Currently we are experiencing an issue sending email via SMTP (mail clients). Users may notice their email program asking for their network password. We are currently looking into this issue and hope to have a resolution soon. Please check the ITS website at www.unb.ca/its for further updates. If you have any questions or concerns please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199. | |||
| Problem with setting email destination | |||
|---|---|---|---|
| News | |||
| Aug 09, 2010 11:00 AM - | |||
| All UNB Campuses | |||
The issue is resolved. Users should now be able to enter in an email destination during the account activation process, or through the eServices Email options.
If you have further questions or concerns please contact the ITS Help Desk at: 453-5199 or helpdesk@unb.ca. | |||
Some users are experiencing difficulties setting their email destination, either during the account activation process or from eServices Email options. If you receive the message "Sorry, this account is not entitled to use the UNB email system" or experience other similar difficulties, please contact the ITS Helpdesk.
We are investigating the issue.
If you have any questions or concerns please contact the ITS Help Desk at: 453-5199 or helpdesk@unb.ca. | |||
| Blackboard (learning.unb.ca) is Currently Unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Aug 06, 2010 07:50 AM - Aug 06, 2010 08:40 AM | Desire2Learn | ||
| All UNB Campuses | |||
Blackboard services has now been restored. Downtime was approximately 8 hours and 40 minutes. If you have any question's or concerns please contact the ITS Help Desk at: helpdesk@unb.a or 453-5199 The Blackboard website, found at learning.unb.ca, is currently unavailable. We are investigating the issue. If you have any questions or concerns please contact the ITS Help Desk at: 453-5199 or helpdesk@unb.ca. | |||
| Blackboard services unavailable | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Aug 05, 2010 04:30 PM - Aug 05, 2010 05:30 PM | Desire2Learn | ||
| All UNB Campuses | |||
The outage is resolved and Blackboard services are once again available. If you have further questions or concerns please contact the ITS Help Desk at: 453-5199 or helpdesk@unb.ca. | |||
We are currently experiencing technical issues with the Blackboard system. During this outage all access to Blackboard services will be unavailable. Thank you for your patience in this matter. If you have any questions or concerns about the outage, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca . | |||
| Issue with Webmail Slowness | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jul 30, 2010 11:05 AM - | |||
| All UNB Campuses | |||
The issue is resolved. Users should once again be able to login to webmail.unb.ca. If you have further questions or concerns please contact the ITS Help Desk at: 453-5199 or helpdesk@unb.ca. | |||
We are currently experiencing an issue with webmail.unb.ca timing out and users are unable to login. If an email client, such as Outlook or Mac Mail, is properly configured they are still working, it is just the Webmail site that is affected. We are investigating the issue. If you have any questions or concerns please contact the ITS Help Desk at: 453-5199 or helpdesk@unb.ca. | |||
| Maintenance of Account Activation Process | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Jul 28, 2010 12:00 PM - Jul 28, 2010 01:00 PM | e-Services | ||
| All UNB Campuses | |||
The new Account Activation process has been successfully put into service. The account activation process is available to be used.
| |||
The account activation process, and the ability to change your email routing/destination will be unavailable between 12:00pm and 1:00pm today (July, 28, 2010). During this outage ITS will be moving the new Account Activation process into service. If you have any questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or (506) 453-5199 | |||
| Nortel VPN Client Not Connecting | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jul 28, 2010 08:00 AM - | Network | ||
| All UNB Campuses | |||
VPN connections should now function properly. If you continue to experience issues connecting into the VPN service please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199. | |||
We are currently experiencing a problem with some users trying to connect with the Nortel VPN Client from home. When attempting to connect some users are getting an authentication failed error message. We are investigating the issue. If you have any questions or concerns please contact the ITS Help Desk at: 453-5199 or helpdesk@unb.ca. | |||
| Scheduled Interruption of Datatel Services | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Jul 20, 2010 06:00 PM - Jul 21, 2010 06:00 AM | Datatel | ||
| All UNB Campuses | |||
This outage was completed successfully. If you have any questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199.
ITS has scheduled an outage of all DATATEL systems Tuesday, July 20, 2010 from 6 p.m. to 6 a.m. (12 hours). During this time DATATEL, eServices and WebAdvisor will be unavailable. This is to coincide with scheduled high-voltage maintenance planned for July 20 at Head Hall.
Direct access to DATATEL and most eServices key functions will be unavailable during this time including:
• Payroll Advice, TimeOnline and other financial information • Grade submissions • Student course registration and wait list management • Class lists • Vacation tracking and other human resource information
Continued access will be available to IT services not dependant on DATATEL, such as:
• WebMail/Email • Blackboard (except new student registrations) • UNB web pages • On-line budget templates
This upgrade/migration of UNB’s administrative system and other services is required to ensure are to maintain current support levels.
If you have any questions please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. | |||
| Email Currently Unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jul 20, 2010 03:05 PM - Jul 20, 2010 03:05 PM | |||
| All UNB Campuses | |||
This issue has been resolved. Both Webmail and Email Clients should now be functioning normally. | |||
| |||
| Network Connectivity Problems in Old Head Hall | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jul 15, 2010 08:15 AM - Jul 15, 2010 08:25 AM | Network | ||
| Fredericton | |||
The problem is resolved. Users in old Head Hall should once again have network connectivity. If you have further questions or concerns please contact the ITS Help Desk at: 453-5199 or helpdesk@unb.ca. | |||
We are currently experiencing an issue where some users in the Old Head Hall building do not have any network connectivity. We are investigating the issue. If you have any questions or concerns please contact the ITS Help Desk at: 453-5199 or helpdesk@unb.ca. | |||
| UNB Web Site was Unavilable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jul 09, 2010 12:05 AM - Jul 09, 2010 08:10 AM | Web | ||
| All UNB Campuses | |||
The problem with the UNB web site was resolved, and it is now up and running. If you have further questions or concerns please contact the ITS Help Desk at: 453-5199 or helpdesk@unb.ca. | |||
The UNB web site was unavailable this morning. The problem was found and resolved, and the web site is once again available. | |||
| HIL Library networking issues | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jul 08, 2010 05:00 PM - Jul 10, 2010 12:00 AM | Network | ||
| Fredericton | |||
The issue is resolved and the HIL now has network connectivity. If you have further questions or concerns please contact the ITS Help Desk at: 453-5199 or helpdesk@unb.ca. | |||
HIL library is currently experiencing network connectivity issues on the staff network. This is being investigated. If you have any questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199. | |||
| Problems Authenticating to the Email Server | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jun 29, 2010 02:30 PM - | |||
| All UNB Campuses | |||
The issue affecting authentication to the email server has been resolved. If you are still experiencing difficulties accessing your email, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca | |||
We are currently experiencing difficulties authenticating to our email server. Users are unable to login to webmail.unb.ca, or check mail using an email client. We are investigating the issue. If you have any questions or concerns please contact the ITS Help Desk at: 453-5199 or helpdesk@unb.ca. | |||
| Staff/Faculty Printing Outage | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Jun 23, 2010 11:00 PM - Jun 23, 2010 11:05 PM | Printing | ||
| Fredericton | |||
The scheduled Faculty/Staff Printing outage has been completed. Downtime was approximately 5 minutes. If you have any questions or concerns please contact the ITS Help Desk at helpdesk@unb.ca. | |||
There will be a brief outage of faculty and staff printing services at 11:00 pm today. During this time, neither faculty nor staff will be able to print. Student printing will not be affected by this outage.
| |||
| Problems With Alternate Emails and Departmental Emails | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jun 17, 2010 08:00 AM - Jun 17, 2010 09:30 AM | |||
| All UNB Campuses | |||
This problem has now been resolved users should now be able to access all departmental and alternate emails. If you have any questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca If you have further questions or concerns please contact the ITS Help Desk at: 453-5199 or helpdesk@unb.ca. | |||
We are currently experiencing a problem where users are unable to login to Webmail using Departmental email accounts, or alternate email accounts. Faculty/Staff/Students are still able to login to Webmail using their own personal accounts. We are investigating the issue. If you have any questions or concerns please contact the ITS Help Desk at: 453-5199 or helpdesk@unb.ca. | |||
| Outage of Datatel services | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Jun 16, 2010 06:00 AM - Jun 16, 2010 06:50 AM | e-Services,Datatel | ||
| All UNB Campuses | |||
The scheduled Datatel outage is complete. The service downtime was 50 minutes. If you have further questions or concerns please contact the ITS Help Desk at: 453-5199 or helpdesk@unb.ca. | |||
There will be an outage of the Datatel system to replace a hardware component on June 16, 2010 at 6 AM. If you have any questions or concerns regarding this outage please feel free to contact the ITS Help Desk at (506) 453-5199 or via email at helpdesk@unb.ca | |||
| Outage of Staff/Faculty Network File Access | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Jun 16, 2010 06:00 AM - Jun 16, 2010 07:30 AM | File Sharing | ||
| All UNB Campuses | |||
The Novell file server maintenance is complete. The service downtime was 1.5 hours. If you have further questions or concerns please contact the ITS Help Desk at: 453-5199 or helpdesk@unb.ca.
| |||
The staff/faculty file server will be undergoing some system maintenance on Wednesday June 16 at 6:00am. During the maintenance, staff and faculty will be unable to access their home directories, departmental shares, or secure FTP access.
We appreciate your patience while we perform this maintenance. If you have any questions or concerns, please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199. | |||
| Network Upgrade affecting IUC/Physics | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jun 10, 2010 08:00 AM - Jun 10, 2010 09:00 AM | Network | ||
| Fredericton | |||
The network issues have been resolved. If you continue to experience this issue please restart your computer. If it persists, please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199. | |||
Currently users in the IUC/Physics building are experiencing network issues due to a network upgrade in that building. We are actively working to resolve these issues. If you have any questions or concerns please contact the ITS Help Desk at helpdesk@unb.ca. | |||
| Brief CMS Outage | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jun 07, 2010 09:00 AM - Jun 07, 2010 09:15 AM | Web | ||
| All UNB Campuses | |||
Some users were not able to login to our CMS server (cms.unb.ca) yesterday morning. This did not affect all users. The problem was quickly resolved, and the total downtime was approximately 15 minutes. | |||
Some users were not able to login to our CMS server (cms.unb.ca) this morning. This did not affect all users. The problem is now resolved and everyone should be able to login to our CMS server. | |||
| Outage of Datatel services | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| Jun 02, 2010 06:00 AM - Jun 02, 2010 06:50 AM | e-Services,Datatel | ||
| All UNB Campuses | |||
This outage has been completed. Services were down for approximately 50 minutes this morning. If you have any questions or concerns please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199. | |||
On Wednesday, June 2nd at 6:00am there will be an outage of the Datatel system to perform maintenance. This outage is expected to last 45 minutes and will affect services such as: - WebAdvisor - Datatel UI - Various E-Services applications If you have any questions or concerns please contact the UNB Help Desk at helpdesk@unb.ca or 453-5199. | |||
| Email services unavailable | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| Jun 01, 2010 03:20 PM - Jun 01, 2010 03:45 PM | |||
| All UNB Campuses | |||
The issues with the mail server have been resolved. Webmail is available again, and mail clients are able to send and receive messages. | |||
We are currently experiencing an issue with our email system. Users are not able to log into Webmail, or send and receive messages using a mail client (POP, IMAP). The issue is being investigated, and should be resolved shortly. | |||
| Outage of Datatel services | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| May 31, 2010 07:30 AM - May 31, 2010 08:00 AM | Datatel | ||
| All UNB Campuses | |||
This issues has now been resolved. If you have any questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199. | |||
UNB's Datatel Services is currently unavailable. This is currenlty being investigated. Services effected are: datatel.unb.ca, and some services through your eServices portal e.g. transcripts, and online course registration If you have any questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199. | |||
| Faculty and Staff Printing Outage | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| May 28, 2010 12:30 PM - May 28, 2010 12:35 PM | Printing | ||
| Fredericton | |||
Printing services were restored at 12:35pm, and both faculty and staff printing began to function at that time. | |||
There will be a brief outage of faculty and staff printing services at 12:30 pm today. During this time, neither faculty nor staff will be able to print. Student printing will not be affected by this outage. If you experience problems installing printers through iPrint after the outage has been complete, please contact the Help Desk at 453-5199/helpdesk@unb.ca. | |||
| Student Novell File and Print Server Reboot | |||
|---|---|---|---|
| Unscheduled Outage | |||
| Resolved | |||
| May 28, 2010 08:00 AM - May 28, 2010 08:05 AM | Printing,Network | ||
| All UNB Campuses | |||
We rebooted the Student Novell File and Print server this morning. The downtime was 5 minutes. During the outage students were unable to login to Novell, access their Novell drives, or print. If you have any questions or concerns please contact the ITS Help Desk at: 453-5199 or helpdesk@unb.ca. | |||
| Scheduled Faculty/Staff/Guest Printing Interruption | |||
|---|---|---|---|
| Scheduled Outage | |||
| Resolved | |||
| May 27, 2010 12:30 PM - May 27, 2010 12:35 PM | File Sharing | ||
| All UNB Campuses | |||
Printing services were restored to normal at 12:35 pm. If you have any questions or concerns, please contact the Help Desk at 453-5199/helpdesk@unb.ca. | |||
At 12:30 pm today there will be a 5 minute outage of print services. During this time, faculty, staff and guests will not be able to print. Student printing will be unaffected during this time. If you have any questions or concerns, please contact the ITS Help Desk at 453-5199/helpdesk@unb.ca. | |||
| Webmail Transition | |||
|---|---|---|---|
| News | |||
| May 24, 2010 08:00 AM - | |||
| All UNB Campuses | |||
Based on recent feedback, we are aware of certain concerns with our new Webmail service. Now that stability issues have been addressed, we are modifying the service to maximize usability and will shortly provide additional documentation on using your new Webmail service. We thank you for your continuing patience as we work to transition your service to a newer, more effective Webmail service. Please go to the following link for general Webmail FAQ, and information regarding how to change your Webmail colour scheme: http://www.unb.ca/its/memos/webmail-faq.html If you have any questions or concerns, please contact the ITS Help Desk at 453-5199/helpdesk@unb.ca. | |||
| Access to GroupWise will be discontinued as of May 31, 2013 | |||
|---|---|---|---|
| News | |||
| - | Other | ||
| All UNB Campuses | |||
This notice is to advise you that you will no longer be able to access your GroupWise calendar as of May 31, 2013. GroupWise, UNB’s former calendaring system, is being discontinued; if you use GroupWise for your personal UNB calendar, please transfer your appointments, tasks and other calendar information into Microsoft Outlook, UNB’s supported calendaring system prior to this date. | |||
| Email Phising Advisory for UNB | |||
|---|---|---|---|
| News | |||
| - | |||
| All UNB Campuses | |||
A phising email was sent to UNB faculty, staff and students today informing you that an email you received was infected with a virus and asking you to click a link to verify and clean your account. The email appeared to be coming from the University of New Brunswick - Information Technology Services using the email help@unb.ca Although this email appeared to come from a legitimate UNB source, keep in mind ITS will never ask you to provide your Login ID and Password. If your received this email or an email of this nature, please delete it immediately. Do not respond or click on any links. If you did respond to this email, log into your eServices and change your password, then contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca to let them know. Please help us stomp out phishing! Be suspicious of any emails requesting your login information. If you ever question the legitimacy of an email, contact the ITS Help Desk (453-5199 or helpdesk@unb.ca ) before you respond or open any links and they will let you know. | |||
| Automatic Update for Novell Client on UNB Faculty/Staff Computers Beginning Jan. 11 | |||
|---|---|---|---|
| News | |||
| - | Other | ||
| Fredericton | |||
Beginning Wednesday, January 11, all UNB-owned Windows Vista or Windows 7 computers not using the most current version of Novell will be automatically updated to the latest version of the Novell Client. Once the update has been installed please restart your computer to allow changes to take effect. | |||
| Email Phishing Attempt | |||
|---|---|---|---|
| News | |||
| - | |||
| All UNB Campuses | |||
There is a new email phishing attempt going around. The subject is "Upgrade Your Account" and it requests that you click on a link to verify your account. This is a spam phishing attempt and should be deleted. ITS will never ask for your password, and you should not give your password out to anyone. If you have any questions or concerns please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199. | |||
| ITS is Simplifying and Improving UNB's Wireless Service | |||
|---|---|---|---|
| News | |||
| - | Network | ||
| All UNB Campuses | |||
| |||
| myUNB New Features Notice | |||
|---|---|---|---|
| News | |||
| - | Web | ||
| All UNB Campuses | |||
Keep Your Eyes on the myUNB Portal ? New Features and Login Page on March 30
| |||
| ITS Help Desk Closed at 7pm due to weather | |||
|---|---|---|---|
| News | |||
| - | Other | ||
| Fredericton | |||
The ITS Help Desk will be closed at 7pm tonight due to inclement weather. We will re-open tomorrow morning at 8am. If you have any questions or concerns please leave us a message at helpdesk@unb.ca or 453-5199. | |||
| Printing Service Outage | |||
|---|---|---|---|
| News | |||
| - | Printing | ||
| Fredericton | |||
There was a brief outage of Novell Print Services throughout campus this evening. During this time, print jobs were not received by network printers sent by students, faculty or staff. This issue has been resolved and all printing services are functioning as normal. If you have and questions or concerns, please contact the ITS Helpdesk at helpdesk@unb.ca or 453-5199. | |||
| Email Phishing Attempt | |||
|---|---|---|---|
| News | |||
| - | |||
| All UNB Campuses | |||
There is a new email phishing attempt going around. The subject contains "ITS NOTICE/NEWS" and it requests that you email back your username and password. This is a spam phishing attempt and should be deleted. ITS will never ask for your password, and you should not give your password out to anyone. If you have any questions or concerns please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199. | |||
| NEW Faculty/Staff email name feature available | |||
|---|---|---|---|
| News | |||
| - | |||
| All UNB Campuses | |||
Should you choose a new UNB email name, ITS recommends that you NOT configure your personal email client (Outlook, Webmail, Eudora, Mail, etc.) to use your new UNB email name as the send address. Currently, if you change your personal email client to do so, you may experience problems sending email to lists (listserv.unb.ca). ITS is currently investigating possible solutions to this issue. Please check this site for updates or contact the ITS Help Desk at 506-453-5199/helpdesk@unb.ca. | |||
A new email name feature is now available to all UNB Faculty/Staff. This feature will allow new and current Faculty/Staff members to setup an email name similar to firstname.lastname@unb.ca. Once this email name is setup you can begin to use it immediately. To setup this email name, please follow these steps. 1. Log into your UNB E-Services (http://eservices.unb.ca). 2. Click on the "Email/Calendar" tab. 3. Click on "Email Options" in the side bar. 4. Click on "Faculty/Staff Email Name Setup" from the list of options.
You can also access this directly from the following link: https://eservices.unb.ca/activateAccount/secure/email.cgi?action=setname&activationtype=eservices
If you have any questions or comments please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199. | |||
| Outlook Failures After Office Update | |||
|---|---|---|---|
| News | |||
| - | |||
| All UNB Campuses | |||
It seems that one of the recent Microsoft Office updates has caused the inability to send/receive email in Outlook for some users. It appears that the unidentified update is enabling SPA , secure password authentication.
2. Click Account Settings 3. On the E-mail tab, highlight your email and click Change 4. Uncheck the option for Secure Password Authentication (SPA) 5. Click Next 6. Click Finish
If you have any questions about this issue, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199. | |||
| Kaspersky Anti-Virus license reminder POP-UP | |||
|---|---|---|---|
| News | |||
| - | Network | ||
| All UNB Campuses | |||
Users maybe noticing a Kaspersky Anti-Virus license reminder POP-UP window appearing periodically. This issue is currently being looked into. If you have any questions or concerns please contact he ITS Help Desk at: helpdesk@unb.ca or 453-5199 | |||
| Issues with activation process for some users | |||
|---|---|---|---|
| News | |||
| - | e-Services | ||
| All UNB Campuses | |||
Anyone who currently has both a staff and a student account, and is having difficulties activating their IT services, should contact the ITS Help Desk for assistance. You can contact us by phone (453-5199), email (helpdesk@unb.ca), or in person at the help desk on D-level in Head Hall. | |||
| Student Email Routing | |||
|---|---|---|---|
| News | |||
| - | |||
| All UNB Campuses | |||
Some UNB personnel (faculty/staff and students) have been experiencing a problem with their email not working properly; and have not been receiving email messages. Typically this is a problem with mail routing, and can be solved by setting the mail destination. To resolve this problem, please follow the steps below:
1) Login to eservices.unb.ca;
Email should work after that, but if not please contact the ITS Help Desk at: 453-5199 or helpdesk@unb.ca. | |||
| Webmail Scam Issue | |||
|---|---|---|---|
| News | |||
| - | |||
| All UNB Campuses | |||
There is an email being sent out to UNB users indicating that the web mail account will be deleted within 24 hours unless they click a link included in the email. This is a phishing attempt. Please do not respond to the email, and just delete it. We are blocking sending to and receiving from the particular email address that sent this. | |||
| Entrinsik Informer License Alert | |||
|---|---|---|---|
| News | |||
| Unresolved | |||
| - | Datatel | ||
| All UNB Campuses | |||
Users of Entrinsik Informer are currently seeing a message stating that their trial license will expire in two days. ITS is aware of this issue and is contact with the software vendor to rectify the situation.
It is not necessary to take any special action; you can continue to use Informer normally. | |||