ITS Outage Archives

This notice is to advise you that you will no longer be able to access your GroupWise calendar as of May 31, 2013. GroupWise, UNB’s former calendaring system, is being discontinued; if you use GroupWise for your personal UNB calendar, please transfer your appointments, tasks and other calendar information into Microsoft Outlook, UNB’s supported calendaring system prior to this date.
 
For instructions on how to setup your Outlook calendar from on-campus, visit the following link and select your computer’s operating system from the right-hand menu: http://www.unb.ca/its/faculty-staff/laptop-desktop/index.html .

Alternatively, you can access your personal UNB calendar from anywhere using Outlook Online, which can be accessed through your myUNB Portal. For more details, visit: http://www.unb.ca/its/faculty-staff/off-campus-access/owa/index.html .

If you currently use GroupWise to manage your faculty or departmental room bookings, please email solutions@unb.ca for advice on an alternate solution.

Please speak with your Level 1 technical support staff if you require assistance.

If you have any questions or concerns, contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, May 8 from 7:00 a.m. – 7:30 a.m. (30 minutes) ITS will be performing maintenance on student home directories (H: Drive). Students will be unable to access their personal H: drive during this time.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

Faculty, staff and students of UNB, as well as ECN sites, may experience a delay of up to 12 hours when receiving emails from individuals outside of UNB or other ECN institutions.

This delay is due to last week's successful phishing attack, generating nearly a million outgoing spam messages to be sent from UNB. All of these spam emails have caused a substantial amount of bounce back notifications that need to be processed by UNB's servers.

Emails sent by unb.ca email addresses to unb.ca email addresses are unaffected by this delay.
 

If you have questions or concerns please contact the ITS Help Desk at:  heldpesk@unb.ca or 453-5199

Effective immediately faculty, staff and retirees NOT within the connectEd environment (also known as Exchange) will no longer be able to send email through UNB’s email server when off campus.  This has been identified as a vulnerability which has been exploited by spammers as a result of successful phishing attempts.
 
If you are experiencing trouble sending email from off-campus please contact the ITS Help Desk for assistance – helpdesk@unb.ca or 453-5199.
 
Want to make sure you’re connectEd?
Log in to your myUNB Portal and look under the UNB Email widget; if there is ONLY a single link titled ‘Go to my email and calendar’ you are connectEd. You can click on this link to check and send emails or manage your calendar from any computer on or off campus.
 
If you aren’t connectEd and would like to be, please email the ITS Help Desk with your request.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

ITS has restored the ability to send outgoing email. Unfortunately, UNB has once again been added to the email blocked list, SORBS, which means some emails you send may not be delivered. We anticipate remaining on this list for at least two weeks. We are continuing to investigate if we have been added to any other blocked lists.
 
Until we have been removed from blocked lists, if you’re sending an email of importance, be aware that not all undelivered emails will send you a bounce-back or undelivered notification. To ensure your email has been successfully delivered to the intended recipient, please contact them directly to confirm delivery.
 
To learn more about protecting yourself from phishing attacks visit: http://www.unb.ca/its/it-security/email.html .
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

Another successful phishing attack against a UNB employee has resulted in temporary suspension of outgoing e-mail from UNB's internal email systems while ITS investigates the incident and adds additional safeguards.

Email between Faculty and Staff on campus in Fredericton or Saint John is unaffected. Email to students is affected. All email to the outside world will be queued and sent once the matter is resolved. Further updates will be provided as more information is available.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

On Tuesday, April 30, ITS will be replacing ZenWorks, UNB’s previous software management solution for Windows, with SCCM (System Center Configuration Manager) on UNB faculty and staff computers.  This update will take place automatically and will not require you to take any action.
 
SCCM is a new software management tool for UNB’s connectEd environment. This new tool will provide faculty and staff with an easy way to request, install and uninstall UNB-licensed software.  Once SCCM is successfully installed, an icon will appear on your Windows desktop labeled “UNB Software Center”.
 
The initial software available for download can be accessed by clicking this icon and selecting the software you wish to install. ITS will continue to add to the list of available software as well as expand support into the Mac environment over the coming year.
 
If you have any questions please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199.
 

Users should now be able to attach files to their tickets.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

We are currently experiencing some issues with the new Footprints system. 

- Some users are unable to attach files to tickets.

- Email address which should automatically create tickets, are not creating them. The emails aren't loss, and we expect the tickets to be created once the issue is resolved. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

On Sunday, April 28, from 6 a.m. to 9 a.m., FootPrints will be unavailable while ITS upgrades UNB’s current FootPrints to the most recent version – 11.5. This new version provides the same functionality with an updated look and feel and more user-friendly features.
 
Once the upgrade is complete, FootPrints can be accessed by selecting ‘FootPrints’ from the myUNB Portal quick launch menu.
 
To learn more about the upgrade to FootPrints 11.5 visit: http://www.unb.ca/its/about-its/projects/footprints.html .
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

Users are now able to access Datatel

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Users are currently unable to login to the Datatel website, https://datatelui.unb.ca/live/. We are investigating the issue.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, April 24 from 6:00 a.m. to 6:30 a.m. (30 min.), UNB WordPress Blogs (blogs.unb.ca) will be unavailable to allow ITS to perform maintenance. Faculty, staff and students will be unable to access or edit any UNB blogs during this time.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

UNB is now removed from a major spam blocking list as a result of immediate action taken by ITS to implement new UNB email safeguards and practices.
 
Although UNB has been removed and UNB emails are being successfully delivered once again, unfortunately this action will not resolve all on-going SPAM issues with UNB email. For example, Gmail continues to mark some UNB emails as SPAM and delivers them directly to a ‘Trash’ folder.  ITS is actively investigating and implementing additional options to further reduce UNB's risk of being blocked again.
 
 

Due to a recent and successful phishing attack – which resulted in a large number of SPAM emails sent from a UNB email account – UNB has been blocked by some email providers. Consequently, some faculty, staff and students may have issues sending email to certain email addresses (domains).
 
ITS is currently investigating the issue to determine which providers have blocked UNB emails; details will be communicated as they become available.
 
In the meantime, if you’re sending an email of importance, be aware that not all undelivered emails will send you a bounce-back or undelivered notification. To ensure your email has been successfully delivered to the intended recipient, please contact them to confirm delivery until the issue has been resolved.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

All UNB students should be able to access their UNB email through on email client, such as, MS Outlook, or iPhone email.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Some students maybe experiencing issues accessing their UNB email through an email client, such as, MS Outlook, or iPhone email.  ITS is currently investigating this issue.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Students are now able to access UNB's Netstorage services.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Students are currently unable to access their student H: drives from off campus using Netstorage (https://netstorage.unb.ca)  We are currently investigating this issue. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

The scheduled network outage in the ITC and Gillan Hall was completed successfully. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, April 17 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in ITC and Gillan Hall to allow ITS to perform maintenance.
 
As a result, all IT Services will be unavailable in these locations during the outage, including:

-        All UNB email
-        Access to Network printing and drives
-        Datatel
-        eServices
-        Footprints
-        All UNB Webpages
-        CMS
-        Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

Users are now able to access GUEST@UNB wireless network.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Some users may experience difficulties with connecting to the Guest@UNB wireless network. ITS is looking into the issue. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

This issue has now been resolved.  ITS will be pushing out and update to Faculty Staff computers this morning. 

If you have question or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Recently Windows pushed out an update which causes Windows computers running Kaspersky Antivirus to run a scan disk each time you restart your computer.  Your computer will continue to function as normal once the scan has been cancelled or completed.
 
Until the issue is resolved, it is perfectly safe for you to cancel this scan and proceed to log in to your machine. If you miss the cancel option as it only appears at the beginning of the scan, it may take 5 – 10 minutes to complete.
 
ITS is investigating the issue and will communicate a solution as soon as it becomes available.
 
If you have any questions please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199.
 
 

The maintenance on UNB"s VPN (Virtual Private Network) was completed successfully.

IF you have questions or concerns please contact the ITS help desk at:  helpdesk@unb.a or 453-5199.

On Wednesday, April 10 from 6:30 a.m. to 7:00 a.m. (30 minutes), access to UNB’s VPN (Virtual Private Network) will be unavailable to allow ITS to perform maintenance; any active sessions will also be disconnected.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

All planned IT service interruptions have been resolved.

 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

On Sunday, April 7 from 6 a.m. to 9 a.m. (3 hours), some IT services will be unavailable to allow ITS to perform maintenance. This outage will affect the following UNB services:
 
-        Datatel Colleague
-        eServices
-        Webadvisor online course registration
-        TimeOnline

 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Network services have been restored to the affected buildings.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Due to power issues in Incutech Building #1 the power has been shut down to this building and will be restored later today.  As a result of this Incutech Building #1, Campus house, and Neville Homestead networks will be down for approximately eight hours on Saturday and all employees in Incutech Building #1 and Campus house have been notified.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

 

Users should now be able to access the  WIRELESS@UNB network.

If you have question or concerns please  contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

The Wireless@UNB network is currently experiencing issues getting connected to the internet. The Guest@UNB network is working, and can be used as an alternative.

ITS is aware of the issue, and will have it resolved as soon as possible.

If you have any questions or concerns about this, please contact the ITS Help Desk: 453-5199.

The network outage is resolved. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

There is currently no network connectivity in Incutech Buildings #1 and #2, Neville Homestead, and Campus House. We are investigating the issue. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

The network outage was completed successfully.

If you have questions or concerns please  contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, April 3 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services.
 
-        Residence Administration Building
-        Neville/Jones House
-        Wu Conference Centre
 
As a result, all IT Services will be unavailable in these locations during the outage, including:

-        All UNB email
-        Access to Network printing and drives
-        Datatel
-        eServices
-        Footprints
-        All UNB Webpages
-        CMS
-        Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

The issue affecting authentication to the Wireless@UNB network has been resolved, and users should be able to access the network normally.

If you are still unable to get connected to the Wireless@UNB network, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca

The Wireless@UNB network is currently experiencing intermittent issues. The Guest@UNB network is working, and can be used as an alternative.

ITS is aware of the issue, and will have it resolved as soon as possible.

If you have any questions or concerns about this, please contact the ITS Help Desk: 453-5199.

This outage is complete. Network connectivity has been restored to the following buildings:

- Incutech Building #1
- Incutech Building #2
- Campus House
- Neville Homestead
- UNBEA - Hut 10

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

On Wednesday, March 27 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services.
 
- Incutech Building #1
- Incutech Building #2
- Campus House
- Neville Homestead
- UNBEA – Hut 10

As a result, all IT Services will be unavailable in these locations during the outage, including:

- All UNB email
- Access to Network printing and drives
- Datatel
- eServices
- Footprints
- All UNB Webpages
- CMS
- Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

The network outage in HeadHall E-Level is complete. Network connectivity was restored by 6:55am.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Sunday, March 24 from 6:30 a.m. to 7:00 a.m. (30 minutes), there will be a Network outage in Head Hall (E-Level) to allow ITS to perform maintenance.
 
As a result, all IT Services will be unavailable in this location during the outage, including:

-  All UNB email
-  Access to Network printing and drives
-  Datatel
-  eServices
-  Footprints
-  All UNB Webpages
-  CMS
-  Desire2Learn
 
No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

Desire2Learn has reported that the issue with uploading files has been resolved. We have tested the file upload process, and everything appears to be functioning normally.

Desire2Learn is currently experiencing an issue where some people are having difficulties uploading files. Desire2Learn is investigating this issue, and hopes to have it resolved shortly.

The maintenance operations were completed successfully, and network services have been restored.

If you are still experiencing any network issues, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca

On Sunday, March 17 from 6 a.m. to 9 a.m. (3 hours), there will be a network outage in the Harriet Irving Library (HIL) to allow ITS to perform maintenance. All access to the internet and all network services will be unavailable from within the HIL during this time.
 
All maintenance is expected to be complete before the library opens at 10 a.m. for regular business hours.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

There was a network outage in the HIL Library from 4am to 8am this morning. It has now been resolved and and all network connectivity has been restored.

If you have any questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199

All network connectivity is now restored for both Edmunston and Campbelton Campuses.

If you have questions or  concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

We are currently experiencing intermittent network connectivity  issues on both the UNB Edmunston and Campbelton Campuses.  ITS is investigating these issues.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Student printing is back online. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Student printing is currently unavailable. We are looking into the issue and expect to have it resolved soon. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

The issue with Datatel is now resolved. Users should once again be able to login to Datatel, https://datatelui.unb.ca/live/.

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

 

Users are currently unable to login to the Datatel website, https://datatelui.unb.ca/live/. We are investigating the issue.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Students are now able to print to UNB lab printers.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-599

Student Printing is currently unavailable. ITS is investigating the issue and hope to have a resolution as quickly as possible.

If you have any questions or concerns please contact the ITS Help Desk via email at helpdesk@unb.ca or phone at (506) 453-5199.

Students are now able to access lab computers. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Currently students are unable to login to lab computers on campus.  This issue is being investigated.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Students, and Staff should now have network connectivity at the HIL Library

If you have questions or concerns please  contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199
 

There is currently ongoing network connectivity issues at the HIL library.  This maybe effecting both staff and student computers.  ITS is investigating this issue and should have it resolved shortly.

If you have questions or concerns please  contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199
 

Wireless connectivity has been restored to the Student Union Building (SUB)
Please contact the ITS Help Desk if you have any questions or concerns. They can be reached at 453-5199 or helpdesk@unb.ca.
 

We are currently experiencing wireless issues within the Student Union Building only. Some users may not be able to connect to wireless or gain access to the internet. We are working to resolve the issue as soon as possible.

If you require immediate access to wireless internet you can connect from any other location on campus, including the Harriet Irving Library.

ITS is currently testing and evaluating a new wireless solution in the SUB building only. The vendors of this new technology are working closely with us to resolve this issue as quickly as possible. We apologize for any inconvenience.

Please contact the ITS Help Desk if you have any questions or concerns. They can be reached at 453-5199 or helpdesk@unb.ca. 

ITS has finished its potential testing of the new wireless solution at the SUB.  Users should continue to have access to the WIRELESS@UNB network.

If you run into any difficulties contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.
 
 

 Beginning March 11 and for the next few weeks, ITS will be testing a possible new and improved wireless solution in the SUB (Student Union Building).

While in the SUB:
-  View your list of available networks
-  Select 'SetupWireless@UNB'
-  Open a browser (Laptops: use IE or Safari)
-  Follow the online instructions

If you run into anydifficulties contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.
 
 

The maintenance was completed successfully. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

There will be a scheduled maintenance outage for Desire2Learn on March 10 from 2 a.m until 8 a.m. During this time users will be unable to login to Desire2Learn. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Users were unable to access Desire2Learn and their student email between 4:00am and 8:15am this morning, Thursday, March 7.  These issues have been resolved.

If you have questions or concerns please contact the ITS help Desk at:  helpdesk@unb.ca or 453-5199

This outage is now resolved. All course instructors should be able to upload content to their Desire2Learn courses.

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Some users may experience issues uploading course content to their Desire2Learn course. The issue is being investigated and should be resolved soon. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

All students should now be able to access lab computers.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Some students are currently unable to access student lab computers.  This does not affect students who were logged in.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Some students were unable to login to student lab computers.   This issue should now be resolved.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Students are now able to print to lab printers and purchase print credits online. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

We are having intermittent issues with students logging into lab computers and printing even after they are logged in.  ITS is investigating these issues.

If you have questions or concerns please contact the ITS Help Desk at:  help desk@unb.ca or 453-5199

 

Student printing was temporarily unavailable this morning between 10:30am and 40am. 

If you have questions or concerns please contact the ITS Help Desk at:  help desk@unb.ca or 453-5199

 

Users will now be able to attach .TIF files when sending email attachments from their UNB email accounts.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Due to a known, zero-day vulnerability involving .tiff files and BlackBerry devices, UNB's e-mail protection servers are deleting .tiff file attachments before delivering the e-mails to end users.

We are awaiting updates from BlackBerry on this issue to resolve the vulnerability. This may impact users who have Bell Aliant Fax-to-Email service and who have such e-mails sent to UNB e-mail addresses as Bell Aliant relies on the .tff format.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

The maintenance was completed successfully.

If you had questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Friday, February 22 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services.

- Muriel McQueen Fergusson Centre
- The Bookstore

As a result, all IT Services will be unavailable in these locations during the outage, including:

- All UNB email
- Access to Network printing and drives
- Datatel
- eServices
- Footprints
- All UNB Webpages
- CMS
- Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.

To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Student printing is down and there may also be login issues.

Users should now be able to access campus lab computers. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

We are currently experiencing networking issues within our on campus lab environment.  Students, Faculty and Staff are not be able to log into lab computers at present.  Anyone already logged into a lab computer will not be affected.  We are currently investigating the situation, and hope to have it resolved shortly.  If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

 

The issue affecting access to the Datatel website has been resolved. If you are still unable to access Datatel, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199.

Users are not able to log into the Datatel website. ITS is aware of the issue, and will have it resolved shortly.

If you have any questions or concerns about this, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199.

Users are now be able to access the WIRELESS@UNB network..

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

We are currently experiencing an issue where some users are unable to connect to Wireless@UNB. We are looking into the issue. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Users are now be able to contact the Help Desk by phone.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Currently the Help Desk phone line (453-5199) is unavailable.  ITS is investigating this and hopes to have it resolved shortly. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca.

Currently users are unable to access their Desire2Learn course management services.  This issue is being investigated. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

As a result of an external denial of service attack against a device on the residence network, the UNB Fredericton residence network is currently unavailable.  ITS is investigating the issue and working to restore network functionality.  

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

The network maintenance was completed successfully. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.
 

On Wednesday, February 20 from 6:30 a.m. to 7:00 a.m. (30 minutes), there will be a Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services.

- BMO Centre
- Maggie Jean Chestnut

As a result, all IT Services will be unavailable in these locations during the outage, including:

- All UNB email
- Access to Network printing and drives
- Datatel
- eServices
- Footprints
- All UNB Webpages
- CMS
- Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.

To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

The network maintenance was completed successfully. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

 

IT Service Interruption in McConnell Hall on Wednesday, February 20 beginning at 6:30 a.m.

On Wednesday, February 20 from 6:30 a.m. to 7:00 a.m. (30 minutes), there will be a Network outage in McConnell Hall to allow ITS to perform maintenance for the upcoming VoIP telephone services.
 
As a result, all IT Services will be unavailable in this location during the outage, including:

-    All UNB email
-    Access to Network printing and drives
-    Datatel
-    eServices
-    Footprints
-    All UNB Webpages
-    CMS
-    Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

The network maintenance was completed successfully. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.
 

On Wednesday, February 20 from 6:30 a.m. to 7:00 a.m. (30 minutes), there will be a Network outage in Head Hall (E-Level) to allow ITS to perform maintenance for the upcoming VoIP telephone services.
 
As a result, all IT Services will be unavailable in this location during the outage, including:

-    All UNB email
-    Access to Network printing and drives
-    Datatel
-    eServices
-    Footprints
-    All UNB Webpages
-    CMS
-    Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

Faculty / Staff printing was unavailable from approximately 6:00pm last evening, Monday, February 18, until this morning at 8:00am.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

The ITS Help Desk will be closing early this evening (Feb. 17, 2013) due to inclement weather. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or email helpdesk@unb.ca and they will be able to respond to them tomorrow morning.

Users should now be able to access their UNB email accounts that have not been migrated to connectED

If you have questions or concerns please contact the ITS Help Desk at:  helpesk@unb.ca or 453-5199.

 

Email access is currently unavailable for UNB accounts that have not been migrated to connectEd.  ITS is currently investigating this issue.

If you have questions or concerns please contact the ITS Help Desk at:  heldpesk@unb.ca or 453-5199.
 

The network outage was completed successfully. 

If you have questions or concerns please contact the ITS help desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, February 13 from 6:30 a.m. to 7:00 a.m. (30 minutes), there will be a Network outage in the Muriel McQueen Fergusson Centre to allow ITS to perform maintenance for the upcoming VoIP telephone services.


As a result, all IT Services will be unavailable in this location during the outage, including:

- All UNB email
- Access to Network printing and drives
- Datatel
- eServices
- Footprints
- All UNB Webpages
- CMS
- Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.


To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

The network outage was completed successfully. 

If you have questions or concerns please contact the ITS help desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, February 13 from 6:00 a.m. to 6:30 a.m. (30 minutes), there will be a Network outage in MacLaggan Hall to allow ITS to perform maintenance for the upcoming VoIP telephone services.

As a result, all IT Services will be unavailable in this location during the outage, including:

- All UNB email
- Access to Network printing and drives
- Datatel
- eServices
- Footprints
- All UNB Webpages
- CMS
- Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.

To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Student Printing is currently unavailable. ITS is investigating the issue and hope to have a resolution as quickly as possible.

If you have any questions or concerns please contact the ITS Help Desk via email at helpdesk@unb.ca or phone at (506) 453-5199.

The issue affecting logging into the lab machines has been resolved.

If you are still experiencing any difficulties getting logged in, please try restarting the machine.

Some users are experiencing issues getting logged into UNB lab machines. ITS is aware of the problem, and is working to get it resolved.


If you have any questions or concerns, please contact the ITS Help Desk: 453-5199

The issue affecting logging into Novell on the lab machines has been resolved.

If you are still experiencing any difficulties getting logged in, please try restarting the machine.

Some users are experiencing issues getting logged into UNB lab machines. ITS is aware of the problem, and is working to get it resolved.

If you have any questions or concerns, please contact the ITS Help Desk: 453-5199

UdeM’s Edmundston campus is currently experiencing issues connecting to their network. UNB ITS is working closely with UdeM staff to troubleshoot the problem.
 
This outage does not affect UNB.
 
If you have any questions please contact the ITS Help Desk at (506) 453-5199 or helpdesk@unb.ca .
 

UNB Students should now be able to access their Desire2Learn (D2L) Course Management Service.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

UNB Students currently are unable to access their Desire2Learn (D2L) Course Management Service.  This is being investigated and should be resolved shortly. 

If you have any questions or concerns, please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

The scheduled maintenance was completed successfully, and services have been restored.

On Sunday, February 3, ITS will be performing regular maintenance on UNB’s VoIP telephone service. Sometime between 6 a.m. and 7 a.m. there will be a 30 second interruption to all incoming and outgoing calls; Voicemail will continue to work.
 
After this short interruption, your VoIP telephone will restart, which will also result in the temporary loss of internet connectivity on any computer connected through the VoIP phone.
 
This maintenance includes a security patch and a configuration update to change the time display on VoIP phones from 24-hour to 12-hour format.
 
To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

The issue affecting access to student email through the myUNB Portal has been resolved. If you are still unable to access your email,  please contact the ITS Help Desk: 453-5199.

Students currently are unable to access their UNB email through their myUNB Portal.  UNB Student email is hosted by Microsoft who are investigating this issue. 

If you have any questions or concerns please contact the ITS help Desk at:  helpdesk@unb.ca or 453-5199

Please see the note from the President & CEO of Desire2Learn:

Members of UNB Community,

I am writing to you to outline the current situation involving Learning@UNB powered by Desire2Learn.
As you are painfully aware we are experiencing significant challenges with one of our cloud data centres and this is directly impacting your online experience at UNB.

I understand the severe impact this has on you whether you are a student, faculty member or a member of the institution’s administration. This is unacceptable and you have my most sincere apology.

Every member of our team here at Desire2Learn starting with myself is abundantly clear regarding the magnitude of the issue. We are working around the clock, utilizing every available resource including those of our partners to drive resolution to this problem. This is our highest priority and we will not rest until it is corrected, allowing you to get back to your commitments.

For those of you who know me personally, you understand my commitment to the success of education. We will get this problem resolved and work diligently to regain your confidence.

Our team will provide further updates as we work toward resolution.

Sincerely,
John Baker
President & CEO
Desire2Learn Incorporated

Users should now be able to access their Desire2Learn Course Management System.

If you have questions or concerns please contact the ITS help desk at:   help desk@unb.ca or 453-5199.

Desire2Learn is experiencing technical issues. Some users may intermittently experience slow access to content, or may be unable to access/upload/download content. The issue is currently being investigated by Desire2Learn.

for updates I will refer you to: www.unb.ca/its

If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199.

The network issues in Tilley Hall have been resolved for both the wired and wireless networks.

If you are still experiencing any connectivity issues, please contact the ITS Help Desk: 453-5199.

There currently is a network outage affecting both the wired and wireless networks.  ITS is investigating this and should have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  help desk@unb.ca or 453-5199.

The restart of the myUNB Portal was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

At 12:00pm today there will be an emergence restart of the myUNB Portal services.   Downtime will be approximately 5 minutes. 

If you have questions or concerns please contact the ITS Help Desk at:  heldpesk@unb.ca or 453-5199.

The Desire2Learn outage is resolved. Users should be able to login, and access all course content as they normally would.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

We are currently experiencing issues with Desire2Learn. Some users may not be able to login to D2L. For users who can login, they may experience issues with accessing course content, or uploading/downloading files. Our Desire2Learn support team is aware of the issues and are working to resolve them.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

The maintenance has been completed for the following buildings: 

-    IUC Physics
-    Bailey Hall
-    Student Union Building (SUB)

The IUC Concourse maintenance will be completed at a later to be anounced date.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, January 30 from 6:00 a.m. to 8:00 a.m. (2 hours), there will be a Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services:
 
-    IUC Physics
-    IUC Concourse

-    Bailey Hall
-    Student Union Building (SUB

As a result, all IT Services will be unavailable in these locations during the outage, including:

-    All UNB email
-    Access to Network printing and drives
-    Datatel
-    eServices
-    Footprints
-    All UNB Webpages
-    CMS
-    Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

Users should now be able to access their Desire2Learn Course Management System.

If you have questions or concerns please contact the ITS help desk at:   help desk@unb.ca or 453-5199.

Desire2Learn is currently unavailable. The D2L support team has been notified of the issue. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Users should now have access to their financial records through eServices.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Some users are experiencing issues accessing financial records through eServices.  ITS is investigating this issue and should have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Network connectivity has been restored to Kierstead Hall.

If you have any further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Some users in Keirstead Hall currently have no network connectivity.  ITS is investigating this and should have it resolved shortly.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

the maintenance was completed successfully. 

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

On Wednesday, January 23 from 6:30 a.m. to 7:00 a.m. (30 minutes), there will be a Network outage in the South Gym to allow ITS to perform maintenance for the upcoming VoIP telephone services.
 
As a result, all IT Services will be unavailable in this location during the outage, including:
 
-    All UNB email
-    Access to Network printing and drives
-    Datatel
-    eServices
-    Footprints
-    All UNB Webpages
-    CMS
-    Desire2Learn
 
No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
To learn more about VoIP, visit: http://go.unb.ca/voip .
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

UNB Faculty and Staff should now have full access to their UNB email. 

If you have any questions or concerns, please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Currently Faculty and Staff are unable to access the UNB email through the web interface or their myUNB Portal.  ITS is investigating this issue and should have it resolved shortly.

If you Have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Some users are experiencing issues logging into Desire2Learn, or uploading files for a course once logged in. This is not affecting everyone. 

For some people affected by this, clearing the cache from the browser will fix the issue. For instructions on how to clear the cache please see: http://www.wikihow.com/Clear-Your-Browser's-Cache

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

The issues with accessing Desire2Learn content have been resolved. If you are still experiencing difficulties accessing Desire2Learn content, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199.

Desire2Learn service is currently experiencing issues where some users are unable to access content.  The Desire2Learn Network Operations Center is currently investigating the issue and we hope to have it resolved quickly.

If you have any questions or concerns regarding this outage, please contact the ITS Helpdesk at 453-5199 or helpdesk@unb.ca.

The myUNB Portal service was restarted at 11:20am this morning to resolve performance issues.  Downtime was approximately 5 minutes.

If you have questions or concerns please contact eh ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

 

On Wednesday, January 16 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services:
 
-    Singer Hall
-    Tilley Hall
 
As a result, all IT Services will be unavailable in these locations during the outage, including:

-    All UNB email
-    Access to Network printing and drives
-    Datatel
-    eServices
-    Footprints
-    All UNB Webpages
-    CMS
-    Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 
 

There will be a planned power outage at the Harriet Irving Library on January 16, at 5:30am. The outage is necessary to implement building upgrades, and is expected to last no more than 2 hours.

If you have any questions or concerns about this outage, please contact the ITS Help Desk: 453-5199.

This outage was completed successfully. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, January 9 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services:
 
-    Singer Hall
-    Tilley Hall
As a result, all IT Services will be unavailable in these locations during the outage, including:
 
-    All UNB email
-    Access to Network printing and drives
-    Datatel
-    eServices
-    Footprints
-    All UNB Webpages
-    CMS
-    Desire2Learn
 
No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
To learn more about VoIP, visit: http://go.unb.ca/voip .
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

User should now be able to access UNB's Online Registration System.

If you have questions or concerns please  contact the ITS help desk at:  helpdesk@unb.ca or 453-5199.

UNB's Online Registration Services, Web Advisor is currently unavailable.  ITS is investigating this issue and should have it resolved shortly. 

If you have any questions or concerns please contact the ITS Help Desk at:  help desk@unb.ca or 453-5199.

Users should now be able to access D2L

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

UNB's course management system (D2L) is currently unavailable.  We are investigating this and hope to have it resolved shortly.

If you have any questions or concerns please contact the ITS Help Desk at:  help desk@unb.ca or 453-5199.

The myUNB Portal is once again available. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

The myUNB Portal is currently unavailable. We are investigating the issue. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

All UNB wireless connectivity should now be restored.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

We are currently experiencing intermittent issues with the wireless network.  Faculty, staff and students may find that they are unable to connect to the wireless network in various locations across campus.  The situation is currently being investigated, please visit www.unb.ca/its for updates on the situation.

If you have any questions or concerns, please contact the ITS Help Desk at 506-453-5199 or helpdesk@unb.ca.
 

The maintenance was completed successfully.

If you  have questions or concerns, please contact ITS Help Desk at 453-5199 or email helpdesk@unb.ca.

 

RESCHEDULED: NEW METHOD FOR CONNECTING TO WIRELESS@UNB

Due to an unexpected national network outage impacting UNB and other Atlantic Universities this morning, ITS was required to delay the scheduled upgrade for connecting to wireless@UNB to this afternoon from 1:00 p.m. – 1:30 p.m.

During this 30-minute outage, wireless access will be sporadic. Please review the original notice below for new connection details.

If you have any questions please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199.

--ORIGINAL NOTICE--

NEW METHOD FOR CONNECTING TO WIRELESS@UNB

Did you receive a new laptop, smartphone or tablet over the holidays?

Effective Friday, Jan. 4, a new method for connecting to Wireless@UNB will make it easier than ever to access UNB’s wireless network from your laptop or mobile device.

With the same high level of security, this new method not only allows BlackBerry and Windows 8 devices to access Wireless@UNB for the first time but also makes connecting from a Mac, iPhone, iPad or iPod Touch even easier.

To set up your device to connect to wireless using the new method, follow the instructions available at http://www.unb.ca/its/setup-wireless/index.html .

Devices previously setup to connect to Wireless@UNB will not be affected by this change and should not experience any interruption to their wireless service.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

All network services should now be restored.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Faculty, staff and students located on the Saint John campus are unable to access the following IT Services as a result of a national network outage impacting some Atlantic Universities. ITS is currently investigating the issue with our colleagues and partners; as more information becomes available it will be communicated.
 
Saint John IT Services Unavailable:
 
-          All UNB webpages and online services
-          myUNB Portal
-          Network File Access (P:\, H:\ and J:\)
-          Network Printing (Lab and Departmental)
-          Email and Calendar (no emails will be lost)
-          Datatel
These IT services can continue to be accessed using a smartphone or an internet connection off the Saint John campus.
 
If you have any questions, please contact PCS at helpline@unbsj.ca or 648-5555 or the Student Technology Centre at studenthelpdesk@unbsj.ca or 657-4357.
 

The network outage was completed successfully. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, January 2 from 6:00 a.m. to 8:00 a.m. (2 hours), there will be a Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services:

- IUC Physics
- IUC Concourse (Science Library)

As a result, all IT Services will be unavailable in these locations during the outage, including:

- All UNB email
- Access to Network printing and drives
- Datatel
- eServices
- Footprints
- All UNB Webpages
- CMS
- Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.

To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

All UNB students, faculty and staff should now be able to login to their myUNB Portal.

If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199

Currently UNB students, faculty and staff are unable to access their myUNB Portal. ITS is investigating this issue and hopes to have it resolved shortly.

If you have any questions or concerns please contact the ITS Help Desk at: help desk@unb.ca or 453-5199.

The maintenance was completed successfully, and all services are back up and running.

If you are still experiencing any issues accessing IT services, please contact the ITS Help Desk: 453-5199.

On Saturday, December 22 from 6 a.m. – 9 a.m. (3 hours), some IT services will be unavailable to allow ITS to perform maintenance.  This outage will affect the following:
 
-   All connectEd services for faculty and staff

• Email* and Calendar (including access through the myUNB Portal)
• Access to Network printing and file drives (H:/ and P:/)
• Email and calendar access from Smartphones (iPhone, Android, BlackBerry)
• VoIP voicemail*

-  On-campus wired and wireless network access

*All email and VoIP voicemail messages received during the outage will not be lost but will be put in a queue and delivered when services are restored.

Student email (Live@edu) will not be affected by this outage.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

Power has now been restored at Wu Conference Centre, and McLeod House.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 4535199.

There is currently a power outage at the Wu Conference Centre, and McLeod House which is impacting all networking services in that building.  This is being investigated and should be resolved shortly.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Student printing is now available. 

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 4525199

Currently students are not able to print to UNB Lab's.  ITS is investigating this issue

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 4525199

All IT services should now be fully restored.

If you have any questions or concerns please contact the ITS Help Desk at:  help desk@unb.ca or 453-5199. 

We are currently experiencing network / system issues affecting both the Saint John and Fredericton Campuses. This may be impacting email, wireless network and wired network connections.  ITS is investigating this and hopes to have it resolved shortly

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

On Wednesday, December 12 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services:

- C.C. Jones Student Services Centre
- R.N. Scott Hall (Biomedical Engineering)
- Sir Howard Douglas Hall (Old Arts)
- Forestry & Geology Building
 

As a result, all IT Services will be unavailable in these locations during the outage, including:

- All UNB email
- Access to Network printing and drives
- Datatel
- eServices
- Footprints
- All UNB Webpages
- CMS
- Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.



To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Today at 3:15 p.m. Faculty and Staff experienced a loss of email access. Faculty and Staff email was unavailable for approximately 15 minutes.

This issue has now been resolved and any Faculty or Staff members who still do not have email access in their Outlook clients should restart their computer.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Student Email is currently not working. Students will not be able to access Email using the MyUNB Portal or by navigating directly to the outlook.com/unb.ca URL.

We are aware of the issue and are working to resolve it as fast as possible.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS help Desk at:  help desk@unb.ca or 453-5199.

On Thursday, December 6 from 5:00 a.m. – 5:20 a.m. (20 minutes), ITS will be performing maintenance on UNB’s Wireless Network. Faculty, staff and students will be unable to access wireless during this time.



If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Student Print services were restored around 7:30PM.

If you have any questions or continuing print issues, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

Student printing services and print credit purchases are currently not working.

We are aware of the issue and are working to resolve it as fast as possible.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS help Desk at:  help desk@unb.ca or 453-5199.

Restarting UNB’s Secure Authentication Service today at 2:45 p.m.
 
UNB’s secure authentication service which allows you to log in to secure IT services will be restarted today at 2:45 p.m. to apply a security patch. The outage will last approximately 3 to 5 minutes during which time you will not be able to log in to UNB secure IT services.  If you are already logged in during the outage you may experience issues or errors up to 35 minutes after the outage period. If this occurs, please sign out and log in again – this includes students using mail clients to access their UNB email.
 
If you have any questions, please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199.
 

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS help Desk at:  help desk@unb.ca or 453-5199.

On Wednesday, December 5 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the Student Union Building (SUB) to allow ITS to perform maintenance for the upcoming VoIP telephone services.
 
As a result, all IT Services will be unavailable in the SUB during the outage, including:

-    All UNB email
-    Access to Network printing and drives
-    Datatel
-    eServices
-    Footprints
-    All UNB Webpages
-    CMS
-    Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

All network connectivity should now be restored. 

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Network connectivity is currently unavailable for some users in the Old Arts Building.  ITS is investigating this and should have it resolved shortly.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

On Wednesday, November 28 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services:
 
-        Sir Howard Douglass hall (Old Arts)
-        Forestry & Geology Building
-        IUC Forestry
 
As a result, all IT Services will be unavailable in these locations during the outage, including:

-    All UNB email
-    Access to Network printing and drives
-    Datatel
-    eServices
-    Footprints
-    All UNB Webpages
-    CMS
-    Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

Recently there was a phishing email sent to UNB faculty, staff and students asking you to click on a link and enter your Login ID and Password. The email appeared to be coming from the University of New Brunswick Login Email Help Desk.

If you received this email or an email of this nature, please delete it immediately. Do not respond or click on any links. If you replied to this message, please reset your UNB password from a different computer than the one you used to enter your information and contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Please help us stomp out phishing! Be suspicious of any emails requesting your login information. If you ever question the legitimacy of an email, contact the ITS Help Desk (453-5199 or helpdesk@unb.ca ) before you respond or open any links and they will let you know.

For more information on phishing and how to recognize a phishing email, visit http://www.unb.ca/its/it-security/email.html .
 
 

All UNB students, faculty and staff should now be able to login to their myUNB Portal.

If you have questions or concerns please  contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Currently UNB students, faculty and staff are unable to access their myUNB Portal.  ITS is investigating this issue and hopes to have it resolved shortly.

If you have any questions or concerns please  contact the ITS Help Desk at:  help desk@unb.ca or 453-5199.

The network outage was completed successfully.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

On Wednesday, November 21 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services:



- UNB Bookstore

- Annex C

- McConnell Hall

As a result, all IT Services will be unavailable in these locations during the outage, including:

- All UNB email
- Access to Network printing and drives
- Datatel
- eServices
- Footprints
- All UNB Webpages
- CMS
- Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.



To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Users should now be able to dial 4 digit phone numbers across campus. 

If you have questions or concerns please contact the ITS Help desk at:  help desk@unb.ca or 453-5199

We are currently experiencing an issue with 4-digit dialing on the Fredericton campus. To make a call please dial 9 plus the full 7-digit number of the individual you are calling. Aliant is currently working on the issue. We do not know the expected down time; updates will be provided once available.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.
 
 

Faculty / Staff email services was temporarily unavailable.  Downtime was between (9:30am and 9:45am)   ITS is currently investigating this issue. 

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Access to the network in the residences has been restored. All affected locations are now able to access the network.

If you are still unable to access the network or internet, please contact the ITS Help Desk for assistance: 453-5199.

-----------------

Network access to the IUC buildings has been restored. However, the residence network is still down, and ITS is continuing to work to resolve the issues.

Due to a power outage last night, several buildings on campus are experiencing network connectivity issues. ITS is currently working diligently to get these issues resolved.

Locations include:

• IUC Concourse (Science Library)
• IUC Forestry
• IUC Physics Admin
• All Residences

Please contact the ITS Help Desk if you have any questions or concerns: 453-5199

UNB Faculty and Staff are currently experiencing an unscheduled Printing Outage. The outage is affecting all Faculty and Staff printing services on the UNB Campus.

 

We are currently working to resolve this outage as soon as possible.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

The myUNB Portal will be unavailable briefly today, starting at 12:00 P.M. This is to address an issue where some users do not see the landing page after logging into the myUNB Portal.

The outage is expected to last 5 minutes. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Network problems are being experienced at Beaverbrook House in Saint John.  The issue is currently being investigated.

Network connectivity has been restored in the Harriet Irving Library. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Tomorrow morning, Wednesday, November 14 between 6:00am and 7:00am their will be a 5 minute network outage at the Harriet Irving Library.

If you have any questions or concerns please contact the ITS help desk at:  help desk@unb.ca or 453-5199
 

This outage is resolved. All services have been restored in the buildings affected. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. 

On Wednesday, November 14 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services:
 
-        Wu Centre
-        Annex C
-        Head Hall (HE13)

As a result, all IT Services will be unavailable in these locations during the outage, including:

-    All UNB email

-    Access to Network printing and drives

-    Datatel

-    eServices 

-    Footprints 

-    All UNB Webpages 

-    CMS

-    Desire2Learn 

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

Access to UNB's wireless networks should now be restored.

If you still have questions or need further help regarding this issue,
please contact ITS Help Desk at 453-5199 or email helpdesk@unb.ca.

Regards,

Stephen

 

We are currently experiencing intermittent issues with the wireless network across the Fredericton campus.  Faculty, staff and students may find that they are unable to connect to the wireless network in various locations across campus.  The situation is currently being investigated, please visit www.unb.ca/its for updates on the situation.

If you have any questions or concerns, please contact the ITS Help Desk at 506-453-5199 or helpdesk@unb.ca.

The Datatel maintenance was completed successfully.

If you have any questions or concerns please contact the ITS Help Desk at:   heldpesk@unb.ca or 453-5199.

Datatel will be unavailable for maintenance  on Wednesday, November 7 at 6:00am.  Downtime will be approximately 15 minutes.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199
 

Student Printing Services were briefly unavailable between 3:05pm and 3:15pm today. 

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199
 

Students are now able to print to UNB lab printers.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 342-5188.

Students are currently unable to print to UNB lab printers.  ITS is investigating this and should have this resolved shortly.  

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 342-5188.

When using Chrome to view UNB’s websites, you may notice a few webpages displaying a Chrome Malware Warning message instead of UNB content. These warning pages will not harm your computer and it is not a virus or phishing attempt. The issue causing these warning pages is due to website analytic software used to capture website visits. This software has been disabled and the Chrome ‘warning’ pages will disappear throughout the day.
 
If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

This maintenance has been completed successfully.  

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199
 

On Sunday, November 4 from 6 a.m. to 8 a.m. (2 hours), some IT services will be unavailable to allow ITS to perform system maintenance. This outage will affect the following UNB services:
 
-        Datatel Colleague
-        eServices
-        Webadvisor online course registration
-        TimeOnline
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

Faculty and Staff Who have been migrated to the VOIP telephones are now able to receive calls from off campus. 

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199
 

Those Faculty and Staff who have been migrated to the VOIP telephones  are experiencing a service disruption.  Calls from off campus are not being received by these phone.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199
 

This maintenance has been completed successfully. 

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199
 

On Saturday, November 3 from 6:30 p.m. to 12:30 a.m. (6 hours), the myUNB Portal will be unavailable while ITS performs maintenance. Faculty, staff and students will be unable to access the myUNB Portal during this time.

To access your UNB email, eServices, Desire2Learn, myFiles and Course Registration during the outage, visit http://unb.ca/outage.html and use the links provided.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

Faculty / Staff printing was temporarily unavailable between 3:30pm and 3:45pm today. 

If you have any questions or concerns please contact the ITS Help desk at: helpdesk@unb.ca or 453-5199.

UNB Faculty and Staff are now able to access their departmental P drives.  This service was unavailable for approximately 20 minutes. 

If you have any questions or concerns please contact the ITS Help Desk at:  help desk@unb.ca or 453-5199

UNB Faculty and Staff are currently not able to  access their departmental P: drives.  ITS is investigating this issue.

If you have any questions or concerns please  contact the ITS Help Desk at:  help desk@unb.ca or 453-5199

All network connectivity should now be restored to the Harriet Irving Library.

If you have any questions or concerns please contact the ITS help Desk at:  helpdesk@unb.ca or 53-5199.
 

Due to extenuating circumstances, there will be a brief Network Outage today, Wednesday, October 31, at the Harriet Irving Library. This outage will affect all network services at the Library.

Due to the nature of the issue, it is impossible to predict the exact time of the outage but the duration will be no longer than 10 minutes.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

All network connectivity should now be restored to MacLaggan Hall.

If you have any questions or concerns please contact the ITS help Desk at:  helpdesk@unb.ca or 53-5199.

MacLaggan Hall is currently experiencing electrical issues resulting in no network connectivity.  Due to these issues MacLaggan Hall will be closed for the day (October 31, 2012).

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199. 

The maintenance was completed successfully

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

On Wednesday, October 31 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in Head Hall to allow ITS to perform maintenance for the upcoming VoIP telephone services.



As a result, all IT Services will be unavailable in this location during the outage, including:

- All UNB email
- Access to Network printing and drives
- Datatel
- eServices
- Footprints
- All UNB Webpages
- CMS
- Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.



To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Faculty staff printing was briefly unavailable this morning between 10:15am and 10:25am.  This issue has since been resolved.

IF you have any questions or concerns please contact the ITS Help Desk at;  heldpesk@unb.ca or 453-5199

There was  sporadic network connectivity issues across the UNB campuses.  These issues have been resolved.  

If you have any questions or concerns please  contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Network connectivity should now be restored to all of the Head Hall location

If you have any questions or concerns please contact the ITS Help Desk at:  help desk@unb.ca or 453-5199.

We are currently experiencing networking issues on E Level within Head Hall.  Faculty, staff and student computers on E Level are not able to access network services of any kind.  We are working to correct the issue now.

If you have any questions or concerns, please contact the ITS Help Desk at 506-453-5199/helpdesk@unb.ca

The network outage was completed successfully.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, October 24 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services:



- Currie Centre

- Gillin Hall

- Head Hall (E-Level)

As a result, all IT Services will be unavailable in these locations during the outage, including:

- All UNB email
- Access to Network printing and drives
- Datatel
- eServices
- Footprints
- All UNB Webpages
- CMS
- Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.



To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Desire 2 Learn is now available. 

If you have any questions or concerns please contact the ITS Help Desk at:  help desk@unb.ca or 453-5199.

UNB's online course management system D2L is unavailable.  We are currently investigating this issue.

If you have any questions or concerns please contact the ITS Help Desk at:  help desk@unb.ca or 453-5199.

Students should now have access to their UNB email through their myUNB Portal.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Currently students are unable to access their UNB email through the myUNB Portal.  ITS is investigating this issue.

If you have any questions or concerns please contact the ITS Help Desk at:  help desk@unb.ca or 453-5199.

UNB Faculty and Staff are now able to access their UNB email accounts. 

If you have any questions or concerns please contact the ITS Help Desk at:  help desk@unb.ca or 453-5199.

UNB Faculty / Staff are currently  unable to access their UNB email.  ITS is investigating this issue. 

If you have any questions or concerns please contact the ITS Help Desk at:  help desk@unb.ca or 453-5199.

UNB Faculty and Staff can now access their email through their myUNB Portal.

If you have any questions or concerns please  contact the ITS Help Desk at:  help desk@unb.ca
 

Currently Faculty and Staff are unable to access their email through their myUNB Portal.  You can still access it directly by going to the following website:  https://unbmail.unb.ca/owa

ITS Is investigating this issue and hopes to have it resolved shortley. 

If you have any questions or concerns please  contact the ITS Help Desk at:  help desk@unb.ca
 

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, October 17 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following location to allow ITS to perform maintenance for the upcoming VoIP telephone services:
 
-        Head Hall

As a result, all IT Services will be unavailable in this location during the outage, including:

-    All UNB email

-    Access to Network printing and drives

-    Datatel

-    eServices

-    Footprints 

-    All UNB Webpages

-    CMS

-    Desire2Learn 

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

A phishing email was sent to UNB faculty, staff and students today informing you that an email you received was infected with a virus and asking you to click a link to verify and clean your account. The email appeared to be coming from the University of New Brunswick – Information Technology Services using the email address help@unb.ca.

Although this email appeared to come from a legitimate UNB source, keep in mind ITS will never ask you to provide your Login ID and Password. If you received this email or an email of this nature, please delete it immediately. Do not respond or click on any links..

If you did respond to this email, log into your eServices and change your password, then contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca to let them know.

Please help us stomp out phishing! Be suspicious of any emails requesting your login information. If you ever question the legitimacy of an email, contact the ITS Help Desk (453-5199 or helpdesk@unb.ca ) before you respond or open any links and they will let you know.
 

All Faculty / Staff should now be able to access their UNB  email services.  .

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

UNB's Faculty / Staff email services is unavailable.  ITS is currently investigating this issue. 

If you have any questions or concerns please contact the ITs Help Desk at:  helpdesk@unb.ca or 453-5199.

posted by stevem

On Sunday, October 14 from 6 a.m. – 8 a.m. (2 hours) ITS will be performing maintenance on es.unb.ca and wikis.unb.ca . As a result, the ‘Today’s Events’, ‘My Notifications’ and ‘UNB Alerts and Cancellations’  widgets in the myUNB Portal may not function as expected and anyone using es.unb.ca or wikis.unb.ca may be unexpectedly logged off during this time.
 
No notifications will be lost during the outage. All notifications will be put in a queue and delivered when services are restored.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

The maintenance was completed successfully. 

If you have any questions or concerns please contact the ITS Help Desk at:  help desk@unb.ca or 453-5199.   

On Sunday, October 14 from 6 a.m. to 9 a.m. (3 hours), the UNB Website Search tool will be unavailable while ITS upgrades the software to the latest version. All UNB Website Search functionality (except the UNB phonebook search) will be unavailable during this time.
 
UNB’s search results may be incomplete for 24 - 72 hours following the outage while the search appliance rebuilds the search index.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

posted by stevem

There will be a scheduled outage affecting UNB's online course management system - D2L  on Saturday, October 13 from 10:00pm to Sunday 10:00am. 

If you have any questions or concerns please contact the ITS help desk at:  helpdesk@unb.ca or 453-5199.

Users should now be able to login to the Datatel website.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

Users are currently unable to login to the Datatel website, https://datatelui.unb.ca/live/. We are investigating the issue.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

On Friday, October 12, the Desire 2 Learn (D2L) course management system will be unavailable for 5 minutes between 7:00am and 7:05am.

If you have anymore questions or concerns please contact the ITS Help Desk at:  helpdesk@unb..ca or 453-5199.

All network connectivity should now be restored to Head Hall. 

If you have any questions or concerns please contact the ITS Help Desk at:  help desk@unb.ca or 453-5199

We are currently experiencing network connectivity issues in Head Hall We are looking into this and hope to have it resolved soon.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

On Wednesday, October 10 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following location to allow ITS to perform maintenance for the upcoming VoIP telephone services: Head Hall

As a result, all IT Services will be unavailable in this location during the outage, including:

• All UNB email
• Access to Network printing and drives
• Datatel
• eServices
• Footprints
• All UNB Webpages
• CMS
• Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

The maintenance was completed successfully. 

If you have any questions or concerns please contact the ITS Help Desk at:  help desk@unb.ca or 453-5199.

 

On Sunday, October 7 from 6:00 a.m. to 9:00 a.m. (3 hours) UNB’s Single Sign-On Services will be unavailable to allow ITS to perform maintenance. Faculty, staff and students will be unable to access the following services at this time:
 
-        myUNB Portal
-        Student email
-        Desire2Learn
 
No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .