ITS Outage Archives

ITS Outage Archives: Search

ITS Outage Archives Listings

Scheduled Outage

Unresolved

Dec 18, 2016 06:00 AM - Dec 18, 2016 09:00 AM

myUNB Portal,Email,D2L Brightspace,e-Services,Printing,Datatel,File Sharing,Web,Wireless,VoIP,Network

Fredericton

This outage, originally scheduled for Sunday, Nov. 27, has been rescheduled for Sunday. Dec. 18.

On Sunday, Dec. 18 from 6 a.m. to 9 a.m. (3 hours), ITS will be performing maintenance on UNB’s network equipment on the Fredericton campus.

As a result, all IT Services will be intermittently unavailable throughout the Fredericton campus during the outage, including:

  • UNB wireless
  • All UNB email
  • VoIP telephone services
  • Access to network printing and drives
  • myUNB portal
  • Colleague
  • eServices
  • Footprints
  • All UNB webpages
  • CMS
  • D2L Brightspace

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

Scheduled Outage

Resolved

Dec 05, 2016 12:30 PM - Dec 05, 2016 01:00 PM

Other

All UNB Campuses

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-519.

Today (Monday, Dec. 5) from 12:30 p.m. until 1:00 p.m. (30 minutes), ITS will be performing emergency maintenance on Astra Schedule, UNB’s room booking service.

Faculty, staff and students will be unable to book rooms or view room booking information via Astra Schedule during this time.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Unscheduled Outage

Resolved

Nov 28, 2016 02:00 PM - Nov 28, 2016 02:15 PM

Other

All UNB Campuses

The Entrinsik Informer reporting service (https://reports.unb.ca) is now available.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

The Entrinsik Informer reporting service (https://reports.unb.ca) is currently unavailable. ITS is investigating this and hopes to have it resolved shortly.  

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Scheduled Outage

Resolved

Nov 27, 2016 06:30 AM - Nov 27, 2016 07:10 AM

VoIP

All UNB Campuses

The maintenance on UNB’s VoIP telephone services has been completed, and all VoIP services are running as expected.

On Sunday, Nov. 27 from 6:30 a.m. – 9 a.m. (2.5 hours), ITS will be performing maintenance on UNB’s VoIP telephone services.

No interruption in VoIP services is expected during this time.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Scheduled Outage

Resolved

Nov 24, 2016 06:00 AM - Nov 23, 2016 07:00 AM

myUNB Portal,Email,D2L Brightspace,e-Services,Datatel,File Sharing,Web,Wireless,VoIP,Network

Fredericton

The maintenance was completed successfully.  

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

On Thursday, Nov. 24 from 6 a.m. to 7 a.m. (1 hour), ITS will be performing emergency maintenance on UNB’s network equipment on the Fredericton campus.

As a result, all IT Services will be intermittently unavailable throughout the Fredericton campus during this time, including:

  • UNB wireless
  • All UNB email
  • VoIP telephone services
  • Access to network printing and drives
  • myUNB portal
  • Colleague
  • eServices
  • Footprints
  • All UNB webpages
  • CMS
  • D2L Brightspace

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

Unscheduled Outage

Resolved

Nov 23, 2016 09:22 AM - Nov 23, 2016 09:26 AM

Other

All UNB Campuses

Astra Schedule is now available.

Astra Schedule, UNB’s room booking service, is currently unavailable for emergency maintenance. 

We apologize for the inconvenience this may cause.

Scheduled Outage

Resolved

Nov 23, 2016 06:00 AM - Nov 22, 2016 06:00 PM

myUNB Portal,Email,D2L Brightspace,e-Services,Printing,Datatel,File Sharing,Web,Wireless,VoIP,Network

Fredericton

We have cancelled the outage on Wednesday, Nov. 23 from 6 a.m. to 7 a.m. (1 hour). The required maintenance was performed this afternoon during the unscheduled outage in the C.C. Jones Student Services Centre. 

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. 

On Wednesday, Nov. 23 from 6 a.m. to 7 a.m. (1 hour), ITS will be performing maintenance on UNB’s network equipment in the C.C. Jones Student Services Centre.

As a result, all IT Services will be unavailable in this location during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Colleague
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • D2L Brightspace

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

Scheduled Outage

Resolved

Nov 23, 2016 06:00 AM - Nov 23, 2016 07:00 AM

myUNB Portal,Email,D2L Brightspace,e-Services,Printing,Datatel,File Sharing,Web,Wireless,VoIP,Network

Fredericton

All IT Services have been restored this morning.

On Sunday, Nov. 20 from 6 a.m. to 9 a.m. (3 hours), ITS will be performing maintenance on UNB’s network equipment on the Fredericton campus. 

As a result, all IT Services will be intermittently unavailable throughout the Fredericton campus during the outage, including:

  • UNB wireless
  • All UNB email
  • VoIP telephone services
  • Access to network printing and drives
  • myUNB portal
  • Colleague
  • eServices
  • Footprints
  • All UNB webpages
  • CMS
  • D2L Brightspace

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

Unscheduled Outage

Resolved

Nov 22, 2016 03:59 PM - Nov 22, 2016 04:12 PM

Datatel

All UNB Campuses

Users are currently experiencing issues related to logging into Datatel. ITS is currently working to resolve these issues.

Unscheduled Outage

Resolved

Nov 22, 2016 02:40 PM - Nov 22, 2016 05:29 PM

Wireless,VoIP,Network

Fredericton

Network connectivity has been restored in C.C.Jones.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

Network connectivity is currently down in C.C.Jones. ITS is working to resolve this issue.

Unscheduled Outage

Resolved

Nov 22, 2016 08:00 AM - Nov 22, 2016 10:02 AM

Wireless,VoIP,Network

Fredericton

All network connectivity has been restored to the Hugh John Forestry Complex. 


If you have any questions or concerns please contact the ITS Help Desk at (506) 453-5199 or email helpdesk@unb.ca
 

There is currently a network outage impacting the Hugh John Forestry Complex.  ITS is investigating this and hopes to have it resolved shortly.

If you have any questions or concerns please contact the ITS Help Desk at (506) 453-5199 or email helpdesk@unb.ca

 

Unscheduled Outage

Resolved

Nov 21, 2016 02:28 PM - Nov 21, 2016 04:01 PM

Email

All UNB Campuses

Students are now receiving email. 

If you have any questions or concerns please contact the ITS Help Desk at (506) 453-5199 or email helpdesk@unb.ca

Students are unable to receive emails at this time. ITS is investigating the issue and is working to have it resolved as soon as possible.

If you have any questions or concerns please contact the ITS Help Desk at (506) 453-5199 or email helpdesk@unb.ca

We apologize for the inconvenience.

Unscheduled Outage

Resolved

Nov 21, 2016 09:12 AM - Nov 21, 2016 09:37 AM

VoIP,Network

Fredericton

The network connectivity in the Marshall d'Avary building has been restored. 


If you have any questions or concerns please contact the ITS Help Desk at 506-453-5199 or via email at helpdesk@unb.ca

Currently, we are experiencing a network outage in parts of the Marshall d'Avary building. This is also affecting the VoIP phones. ITS is investigating this issue and hope to have it resolved shortly.

If you have any questions or concerns please contact the ITS Help Desk at 506-453-5199 or via email at helpdesk@unb.ca

Scheduled Outage

Resolved

Nov 20, 2016 06:00 AM - Nov 20, 2016 09:00 AM

myUNB Portal,Email,D2L Brightspace,e-Services,Printing,Datatel,File Sharing,Web,Wireless,VoIP,Network

Fredericton

Maintenance on UNB’s network equipment on the Fredericton campus is now complete. All IT Services are now available on the Fredericton campus. 

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. 

On Sunday, Nov. 20 from 6 a.m. to 9 a.m. (3 hours), ITS will be performing maintenance on UNB’s network equipment on the Fredericton campus.

As a result, all IT Services may be intermittently unavailable on the Fredericton campus during this time, including:

  • UNB wireless
  • All UNB email
  • VoIP telephone services
  • Access to network printing and drives
  • myUNB portal
  • Colleague
  • eServices
  • Footprints
  • All UNB webpages
  • CMS
  • D2L Brightspace
  • Purchases with UCard Cash at campus vending machines

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

Scheduled Outage

Resolved

Nov 14, 2016 07:00 AM - Nov 14, 2016 10:00 AM

Other

All UNB Campuses

Maintenance to the UCard services has been successfully completed.

If you have any questions, please contact the UNB Card Office at 506-453-5148 or ucard@unb.ca.

On Monday, Nov. 14 from 7 a.m. – 10 a.m. (3 hours) there will be intermittent availability of the following UCard services, impacting deposits only, while our vendor completes scheduled maintenance.

UCard Cash Deposits via:

  • UCard Online
  • UCard App
  • UCard Gift Deposits

During this time, you will still be able to deposit to your UCard Cash account in the UCard Office (SUB, rm 106) or the UCard PHIL station located in the HIL and HWK.

If you have any questions, please contact the UNB Card Office at 506-453-5148 or ucard@unb.ca.

Scheduled Outage

Resolved

Nov 11, 2016 08:00 AM - Nov 13, 2016 11:55 PM

Email,Other

All UNB Campuses

The migration of UNB Student Email (O365) from Microsoft's US data centre to their Canadian data centre is now complete. 

If you notice any issues, please let us know by contacting the ITS Help Desk at (506) 453-5199 or helpdesk@unb.ca

 

 

 

As part of the UNB student email (O365) migration this weekend, email is queued up and still being delivered, and email forwarding rules are continuing to sync. Please check your email over the next 24 - 48 hours. 

If by Wednesday morning you are still missing email please contact the ITS Help Desk at (506) 453-5199 or email helpdesk@unb.ca .

We apologize for any inconvenience this may have caused. 

Beginning at approximately 8 a.m. on Friday, Nov. 11 until Sunday, Nov. 13, ITS will be moving UNB student email (O365) from Microsoft’s US data centre to their new, Canadian data centre.

As a result, the following services will be unavailable during the move:

Note: the exact duration of the outage is not known as it depends on how long different processes during the move take to complete; however, we will be posting updates on Facebook (/UNBITS) and Twitter (@UNB_ITS) throughout the outage to keep you informed on our progress.

  • UNB student email (O365):
    • Sending/receiving new Email (online or with an email program on your device)
    • Viewing old emails (if you use an email program on your mobile device or computer you will still be able to view some old emails)
    • Viewing existing/making new Calendar appointments
    • Viewing/editing Email Contacts
    • Opening existing/saving new files located on OneDrive (temporarily save any files you may need during the outage to another location)
    • Using online Office Apps (accessed through your UNB email)
  • Lync/Skype for Business

No email contacts, calendar items, files or email will be lost; all email will be put in a queue and delivered once the move is complete.

For more information on this outage, visit http://unb.ca/its/about-its/projects/studentemail.html.

If you have any questions, please contact the ITS Help Desk at (506) 453-5199 or helpdesk@unb.ca.
 

Scheduled Outage

Resolved

Nov 09, 2016 12:00 PM - Nov 09, 2016 01:00 PM

Wireless

All UNB Campuses

The maintenance on UNB's wireless networks has been completed successfully.  

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Today from 12 p.m. to 1 p.m. (1 hour), ITS will be performing emergency maintenance on UNB’s wireless network equipment. As a result, UNB wireless will be unavailable on both the Fredericton and Saint John campus during this time.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

Unscheduled Outage

Resolved

Nov 07, 2016 04:02 PM - Nov 08, 2016 08:23 AM

myUNB Portal,Email

All UNB Campuses

Access to UNB websites is now fully restored.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.
 

Users may experience issues accessing the myUNB Portal and the Outlook Web App from off campus. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Unscheduled Outage

Resolved

Nov 07, 2016 08:00 AM - Nov 07, 2016 10:15 AM

myUNB Portal

All UNB Campuses

For a period, this morning users were unable to access their myUNB Portal and their Office 365 services from off campus.  This issue was resolved around 10:15am this morning.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.
 

Scheduled Outage

Resolved

Nov 06, 2016 07:00 AM - Nov 06, 2016 09:00 AM

myUNB Portal,Other,e-Services,Mobile App

All UNB Campuses

The ITS maintenance has been completed and all affected services are now available. If you have any questions or concerns please contact the ITS Help Desk at 506-453-5199 or via email at helpdesk@unb.ca

On Sunday, Nov. 6 from 7 a.m. to 9 a.m. (2 hours), some IT services will be unavailable to allow ITS to perform maintenance. This outage will affect the following UNB services:

  • Some myUNB Portal services
  • eServices
  • Colleague
  • Entrinisik Informer Reports
  • UNB Mobile App
  • Web Time Entry
  • WebAdvisor online course registration

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

Scheduled Outage

Resolved

Nov 06, 2016 06:00 AM - Nov 06, 2016 09:00 AM

myUNB Portal,Email,D2L Brightspace,Other,e-Services,Printing,Datatel,File Sharing,Web,Wireless,VoIP,Network

Fredericton

Maintenance on the network equipment for the IUC Concourse and Science Library has been completed. If you have any questions or concerns please contact the ITS Help Desk at 506-453-5199 or via email at helpdesk@unb.ca

On Sunday, Nov. 6 from 6 a.m. to 9 a.m. (3 hours), ITS will be performing maintenance on UNB’s network equipment in the following locations:

  • IUC Concourse
  • Science Library

As a result, all IT Services will be unavailable in these locations during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Colleague
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • D2L Brightspace

No email or voicemail messages will be lost during the outage. All email and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

 

Scheduled Outage

Resolved

Nov 05, 2016 06:30 PM - Nov 05, 2016 11:55 PM

File Sharing

All UNB Campuses

Maintenance on UNB's network drives has been completed. If you experience any issues access your UNB network drives, please contact the ITS Help Desk at 506-461-6547 or via email at helpdesk@unb.ca

From Saturday, Nov. 5 at 6:30 p.m. until 12 a.m. on Sunday, Nov. 6 (5.5 hours), ITS will be performing maintenance on UNB’s network drives. As a result, faculty, staff, and students will be unable to access their Departmental (P:) and Personal (H:) drives during this time.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Unscheduled Outage

Resolved

Nov 05, 2016 11:30 AM - Nov 05, 2016 12:30 PM

Wireless,VoIP,Network

Fredericton

Network and VoIP access have now been restored at the Marshall d'Avary building. If you continue to experience any issues, please contact the ITS Help Desk at 506-453-5199 or via email at helpdesk@unb.ca

Currently, we are experiencing a network outage in the Marshall d'Avary building. This is also affecting the VoIP phones. ITS is investigating this issue and hope to have it resolved shortly. If you have any questions or concerns please contact the ITS Help Desk at 506-453-5199 or via email at helpdesk@unb.ca

Scheduled Outage

Resolved

Nov 04, 2016 04:25 PM - Nov 05, 2016 06:00 PM

Wireless

Fredericton

Maintenance has been completed on the wireless network on the Fredericton campus. 

If you experience any issues please contact the ITS Help Desk at 506-461-6547 or via email at helpdesk@unb.ca

On Saturday, Nov. 5 from 6 p.m. to 7 p.m. (1 hour), ITS will be performing emergency maintenance on UNB’s wireless network equipment on the Fredericton campus.

As a result, UNB wireless will be unavailable on the Fredericton campus during this time.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

Unscheduled Outage

Resolved

Nov 04, 2016 02:32 PM - Nov 04, 2016 03:50 PM

Wireless,VoIP,Network

Fredericton

The network issues in Tibbits East have been resolved. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

There are currently intermittent network issues in Tibbets East.  This affects wireless and wired networking.  ITS is aware of this issue and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199
 

Scheduled Outage

Resolved

Nov 01, 2016 08:00 AM - Nov 03, 2016 04:00 PM

Other

All UNB Campuses

Maintenance within the UNB Software Centre is now complete.

On Tuesday, Nov. 1 beginning at 8 a.m. until Thursday Nov. 3 at 4 p.m., ITS will be performing maintenance within the UNB Software Centre. As a result, we will be unable to setup (image) new UNB computers or refresh existing computers during this time. This may result in a short delay processing new computer orders.

Software and application downloads through the UNB Software Centre and Application Catalog will also be unavailable. 

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Unscheduled Outage

Resolved

Oct 31, 2016 11:15 AM - Oct 31, 2016 04:17 PM

Wireless

Fredericton

The wireless connectivity issues across campus have been resolved.

We are currently experiencing issues with connectivity to MyUNBWifi in various locations across campus, some clients are unable to connect the wireless.

ITS is investigating the issue we apologize for any inconveniences. We hope to have it resolved shortly.

If you have any questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199.

Unscheduled Outage

Resolved

Oct 27, 2016 09:58 AM - Oct 27, 2016 07:43 PM

File Sharing

All UNB Campuses

Users may experience issues attempting to access their Personal (H:) Drives.

ITS is aware of the issue and is working to have it resolved as soon as possible.

If you have any questions or concerns, please contact the ITS Help Desk at (506) 453-5199 or by emailing helpdesk@unb.ca .

Scheduled Outage

Resolved

Oct 23, 2016 06:00 AM - Oct 23, 2016 09:00 AM

myUNB Portal,Email,D2L Brightspace,e-Services,Printing,Datatel,File Sharing,Web,Wireless,VoIP,Network

Fredericton

On Sunday, Oct. 23 from 6 a.m. to 9 a.m. (3 hours), ITS will be performing maintenance on UNB’s network equipment in the following locations:

  • Currie Center (outage from 6 a.m. – 7 a.m.)
  • Alumni Memorial Building
  • Memorial Hall

As a result, all IT Services will be unavailable in these locations during the outage, including:

  • UNB wireless
  • All UNB email
  • VoIP telephone services
  • Access to network printing and drives
  • myUNB portal
  • Colleague
  • eServices
  • Footprints
  • All UNB webpages
  • CMS
  • D2L Brightspace

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

Scheduled Outage

Resolved

Oct 16, 2016 06:00 AM - Oct 16, 2016 09:00 AM

myUNB Portal,Email,D2L Brightspace,e-Services,Datatel,Web,Mobile App

All UNB Campuses

UNB Login Page and Internal Websites are now available.

On Sunday, Oct. 16 from 6 a.m. – 9 a.m. (3 hours), ITS will be updating all internal UNB websites and UNB’s login page for secure UNB services and websites.

As a result, faculty, staff and students will be intermittently unable to log in to any UNB services or websites that require login during this time, including:

  • myUNB Portal
  • All UNB email
  • D2L Brightspace
  • eServices
  • UNB Phonebook
  • UNB Mobile App
  • Web Time Entry
  • myFiles
  • All secure.unb.ca webpages
  • www2 hosted websites
  • Public Linux Services
  • Changing or resetting UNB Passwords
  • Online Admissions (apply.unb.ca)
  • Lime Survey
  • Datatel Colleague

All internal UNB websites (ex: Financial Services, Human Resources, UCard, ITS, etc.) will also be intermittently unavailable during this time.

If you are logged in to any services prior to the outage or try to log in to a service during the outage, you may receive an error message. If this occurs, wait a few minutes, refresh your page and try again.

Why are we doing this?

These updates will make the UNB login page and internal UNB websites easier to use on mobile devices and more in line with UNB’s new brand.

Get a sneak peak at the new UNB login page on ITS’s tidBiTS blog.

If you have any questions, please contact the ITS Help Desk at (506) 453-5199 or helpdesk@unb.ca.

Scheduled Outage

Resolved

Oct 16, 2016 06:00 AM - Oct 16, 2016 09:00 AM

myUNB Portal,Email,D2L Brightspace,e-Services,Printing,Datatel,File Sharing,Web,Wireless,VoIP,Network

Fredericton

The IT Service interruption for the following buildings has been resolved:

  • Campus House
  • UNBEA Building (Hut 10)
  • Neville Homestead
  • Sir Howard Douglas Hall (Old Arts)
  • Lady Beaverbrook Gymnasium
  • Maggie Jean Chestnut
  • Hugh John Flemming Forestry Centre 

On Sunday, Oct. 16 from 6 a.m. to 9 a.m. (3 hours), ITS will be performing maintenance on UNB’s network equipment in the following locations:

  • Campus House
  • UNBEA Building (Hut 10)
  • Neville Homestead
  • Sir Howard Douglas Hall (Old Arts)
  • Lady Beaverbrook Gymnasium
  • Maggie Jean Chestnut
  • Hugh John Flemming Forestry Centre 

As a result, all IT Services will be unavailable in these locations during the outage, including:

  • UNB wireless
  • All UNB email
  • VoIP telephone services
  • Access to network printing and drives
  • myUNB portal
  • Colleague
  • eServices
  • Footprints
  • All UNB webpages
  • CMS
  • D2L Brightspace

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

Unscheduled Outage

Resolved

Oct 11, 2016 04:18 PM - Oct 11, 2016 07:00 PM

Network

Fredericton

The networking issues in the Student Union Building have been resolved. All users should now be able to connect to both wired and wireless networks.

Thank you for your patience.

Users are currently unable to connect wired or wirelessly in the Student Union Building. ITS is aware of the issue and is working to resolve it as soon as possible.

If you have any questions or concerns please contact the ITS Help Desk at (506) 453-5199 or email helpdesk@unb.ca .

Unscheduled Outage

Resolved

Oct 11, 2016 07:52 AM - Oct 11, 2016 08:37 AM

Network

Fredericton

The networking issues in Student Union Building and McConnell Hall have been resolved. All users should now be able to connect both wired and wireless.

Thank you for your patience.

Some users maybe experiencing network connectivity issues in the Student Union Building and McConnell Hall. Wireless should not be impacted. ITS is investigating and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199

Scheduled Outage

Resolved

Oct 02, 2016 06:00 AM - Oct 02, 2016 09:00 AM

myUNB Portal,Email,D2L Brightspace,e-Services,Printing,Datatel,File Sharing,Web,Wireless,VoIP,Network

Fredericton

Maintenance on UNB’s network equipment in the following locations has been completed: 

IUC Forestry
Forestry & Geology Building
Joy Kidd House
Tibbits Hall (East)
Incutech Buildings #1 and #2

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. 

On Sunday, Oct. 2 from 6 a.m. to 9 a.m. (3 hours), ITS will be performing maintenance on UNB’s network equipment in the following locations:

  • IUC Forestry
  • Forestry & Geology Building
  • Joy Kidd House
  • Tibbits Hall (East)
  • Incutech Buildings #1 and #2

As a result all IT Services will be unavailable in these locations during the outage, including:

  • UNB wireless
  • All UNB email
  • VoIP telephone services
  • Access to network printing and drives
  • myUNB Portal
  • Colleague
  • eServices
  • Footprints
  • All UNB webpages
  • CMS
  • D2L Brightspace

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

Unscheduled Outage

Resolved

Sep 30, 2016 08:44 AM - Sep 30, 2016 12:19 PM

File Sharing

All UNB Campuses

Users can now access their Personal (H:) Drives.

If you have any questions or concerns, please contact the ITS Help Desk at (506) 453-5199 or by emailing helpdesk@unb.ca .

Users may experience issues attempting to access their Personal (H:) Drives. 

ITS is aware of the issue and is working to have it resolved as soon as possible.

If you have any questions or concerns, please contact the ITS Help Desk at (506) 453-5199 or by emailing helpdesk@unb.ca .

Scheduled Outage

Resolved

Sep 25, 2016 06:00 AM - Sep 25, 2016 09:00 AM

myUNB Portal,Email,D2L Brightspace,Other,e-Services,Datatel,File Sharing,Web,Wireless,VoIP,Network

Fredericton

Maintenance on UNB’s network equipment in the following locations has been completed:

Aitken Centre
Marshall d’Avray Hall
Singer Hall
Facilities Management
Central Heating Plant

All IT Services are now available in these locations.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. 

On Sunday, September 25 from 6 a.m. to 9 a.m. (3 hours), ITS will be performing maintenance on UNB’s network equipment in the following locations:

  • Aitken Centre
  • Marshall d’Avray Hall
  • Singer Hall
  • Facilities Management
  • Central Heating Plant

As a result, all IT Services will be unavailable in these locations during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Colleague
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • D2L Brightspace

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

Unscheduled Outage

Resolved

Sep 20, 2016 02:24 PM - Sep 20, 2016 04:35 PM

Network

Fredericton

The network issues in the Student Union Building have been resolved.

 

Thank you for your patience.

The Student Union Building is currently experiencing networking issues. Users may have trouble connecting to both wired and wireless connections.

ITS is working to resolve the issue as soon as possible.

We apologize for the inconvenience.

If you have any questions or concerns related to this outage, please contact the ITS Help Desk at (506) 453-5199 or email helpdesk@unb.ca .

Unscheduled Outage

Resolved

Sep 16, 2016 08:51 AM - Sep 16, 2016 08:51 AM

Web

All UNB Campuses

UNB Blogs are now available.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

UNB Blogs are currently unavailable.  ITS is currently working on resolving the issue.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Unscheduled Outage

Resolved

Sep 12, 2016 12:00 PM - Sep 19, 2016 12:58 PM

Email

All UNB Campuses

UNB Clients are now able to receive email from accounts that are outside of UNB.

f you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

UNB Faculty, Staff, and Students, are currently experiencing an issue where they may not be receiving email from accounts that are outside of UNB (such as Gmail, Hotmail, etc). UNB Listserv emails may also not go through. ITS is working to resolve this issue as quickly as possible. Email will be queued and delivered once the issue is resolved.

Note: This outage affects receiving email only; all emails you send from your UNB account are still being delivered as usual.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. 

Unscheduled Outage

Resolved

Sep 12, 2016 11:55 AM - Sep 12, 2016 02:25 PM

Other

All UNB Campuses

UNB’s online account activation service are now available.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

UNB’s online account activation service is currently unavailable. ITS is investigating this issue and hopes to have it resolved shortly.

During the outage, faculty, staff and students will be unable to:

  • Change or reset your UNB password
  • Claim a new UNB account

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Unscheduled Outage

Resolved

Sep 10, 2016 03:29 PM - Sep 10, 2016 04:15 PM

Email

All UNB Campuses

Issue with Clients being unable to receive external email has been resolved. Issues with Listserv emails not working has now been resolved. Clients should now be able to receive external email and Listserv emails. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. 

UNB is currently not receiving email from accounts that are outside of UNB (such as Gmail, Hotmail, etc). This is affecting Student, Faculty, and Staff email accounts. UNB Listserv emails are also not going through. ITS is working to resolve this issue as quickly as possible. Email will be queued and delivered once the issue is resolved.

Note: This outage affects receiving email only; all emails you send from your UNB account are still being delivered as usual.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. 

Unscheduled Outage

Resolved

Sep 09, 2016 02:55 PM - Sep 09, 2016 03:05 PM

myUNB Portal

All UNB Campuses

UNB Clients were briefly unable to login to their myUNB Portal today between 2:55pm and 3:05pm.

 

If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199.

Unscheduled Outage

Resolved

Sep 09, 2016 07:00 AM - Sep 09, 2016 01:54 PM

Email

All UNB Campuses

Clients should now be able to receive external email.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

UNB is currently not receiving email from accounts that are outside of UNB (such as Gmail, Hotmail, etc). This is affecting Student, Faculty, and Staff email accounts. ITS is working to resolve this issue as quickly as possible. Email will be queued and delivered once the issue is resolved.

Note: This outage affects receiving email only; all emails you send from your UNB account are still being delivered as usual.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

 

Scheduled Outage

Resolved

Aug 28, 2016 06:00 AM - Aug 28, 2016 07:10 AM

Other

All UNB Campuses

The maintenance on UNB’s Bulk (J:) drive has been completed successfully. Faculty, staff, and students should now be able to access the Bulk (J:) drive.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

On Sunday, August 28 from 6 a.m. to 9 a.m. (3 hours), ITS will be performing maintenance on UNB’s Bulk (J:) drive.

Faculty, staff, and students will be unable to access the Bulk (J:) drive during this time.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Unscheduled Outage

Resolved

Aug 26, 2016 11:58 AM - Aug 26, 2016 01:40 PM

Datatel

All UNB Campuses

The Datatel issue is now resolved. 

If you still have any problems connecting to Datatel please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Users are currently experiencing issues when trying to access UNB’s Datatel System. ITS is investigating this and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ad or 453-5199

Unscheduled Outage

Resolved

Aug 25, 2016 04:05 PM - Aug 25, 2016 09:30 PM

File Sharing

All UNB Campuses

Some Faculty and Staff are still experiencing intermittent issues with access to the J: (Bulk) Drive. ITS is aware of the issue and hope to have it resolved as soon as possible.

We apologize for the inconvenience.

If you have any questions or concerns, please contact the ITS Help Desk by calling (506) 453-5199 or emailing helpdesk@unb.ca .

Unscheduled Outage

Resolved

Aug 25, 2016 11:23 AM - Aug 25, 2016 02:14 PM

File Sharing

All UNB Campuses

Faculty and Staff are now able to access the J: (Bulk) Drive.

If you have any questions or concerns, please contact the ITS Help Desk at (506) 453-5199 or email helpdesk@unb.ca .

Faculty and Staff are unable to access the J: (Bulk) Drive. ITS is investigating the issue and are working towards having it resolved as soon as possible.

We apologize for the inconvenience and thank you for your patience.

If you have any questions or concerns, please contact the ITS Help Desk at (506) 453-5199 or email helpdesk@unb.ca . 

Unscheduled Outage

Resolved

Aug 24, 2016 09:59 AM - Aug 24, 2016 10:32 AM

Web

All UNB Campuses

Clients are now able to access UNB Online Admissions (apply.unb.ca)

If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199

UNB Online Admissions (apply.unb.ca) is currently unavailable. ITS is investigating the issue. 

If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199

Unscheduled Outage

Resolved

Aug 24, 2016 12:00 AM - Aug 24, 2016 08:15 AM

Datatel,Other,Email,myUNB Portal

All UNB Campuses

The issue impacting UNB Business apps, including but not limited to, Datatel, Colleague, and OWA has been resolved.

 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Scheduled Outage

Resolved

Aug 23, 2016 06:00 PM - Aug 23, 2016 09:35 PM

Email

All UNB Campuses

ITS will be performing maintenance on our Faculty / Staff Email servers tonight, Tuesday, August 23rd between 6pm and 12 midnight. During this time, clients may have intermittent issues connecting to Outlook Web App. If clients have problems connecting to OWA, please refresh the page.  Please note that it may take more than one-page refresh in your Internet browser to reconnect.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or (506) 453-5199.

Unscheduled Outage

Resolved

Aug 23, 2016 07:48 AM - Aug 23, 2016 08:04 AM

VoIP,Network

Fredericton

All network connectivity should now be restored to IUC / Forestry

 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Clients may be experiencing network connectivity issues impacting IUC Forestry. This is impacting both the wired network and VoIP phones.  The wireless network should not be affected.   ITS is investigating this and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Unscheduled Outage

Resolved

Aug 19, 2016 01:47 PM - Aug 23, 2016 06:54 AM

File Sharing

All UNB Campuses

The intermittent connectivity issues when accessing the P: (Shared), J: (Bulk), and H: (Personal) Network drives have been resolved.

If you have any questions or concerns, please contact the ITS Help Desk at (506) 453-5199 or email helpdesk@unb.ca.

Faculty, Staff and Students may experience intermittent connectivity issues when accessing the P: (Shared), J: (Bulk), and H: (Personal) Network drives.

ITS is working on the issue and hopes to have it resolved shortly.

If you have any questions or concerns, please contact the ITS Help Desk at (506) 453-5199 or email helpdesk@unb;ca .

We apologize for the inconvenience.

Unscheduled Outage

Resolved

Aug 19, 2016 09:05 AM - Aug 19, 2016 09:23 AM

Web

All UNB Campuses

The issues with the J: (Bulk) Drive have been resolved.

We apologize for the inconvenience this brief outage may have caused.

We are currently experiencing an issue where Faculty and Staff are unable to save files to the Bulk (J) drive. It is still possible to move files from the Bulk drive to a local folder (e.g. Desktop) and edit them. Once the issue is resolved those files would need to be moved back into the Bulk drive. 

ITS is investigating the issue. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. 

Unscheduled Outage

Resolved

Aug 18, 2016 04:16 PM - Aug 18, 2016 05:00 PM

Email

All UNB Campuses

Faculty and Staff email should now be accessible to all users through clients such as Outlook and the Outlook Web App link from the myUNB Portal.

If you have questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

Some users may be experiencing intermittent access to email. This may include accessing email through a client such as Outlook, as well as the Outlook Web App link from the myUNB Portal.

We apologize for the inconvenience.

If you have questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Scheduled Outage

Resolved

Aug 16, 2016 12:00 PM - Aug 16, 2016 01:30 PM

Other

All UNB Campuses

ECN Members are now able to access VM virtual machine management and perform Veeam migrations.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

There will be an emergency outage impacting ECN members ability to access VM virtual machine management and perform Veeam migrations today between 12:00pm and 1:30pm. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Unscheduled Outage

Resolved

Aug 16, 2016 08:00 AM - Aug 17, 2016 10:04 AM

Email

All UNB Campuses

UNB Students, Faculty, and Staff are now receiving outside UNB emails.


If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

UNB is currently not receiving email from accounts that are outside of UNB (such as Gmail, Hotmail, etc). This is affecting Student, Faculty, and Staff email accounts. ITS is working to resolve this issue as quickly as possible. Email will be queued and delivered once the issue is resolved. 

Note: This outage affects receiving email only; all emails you send from your UNB account are still being delivered as usual.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. 

Scheduled Outage

Resolved

Aug 15, 2016 12:00 PM - Aug 15, 2016 04:24 PM

Wireless,VoIP,Network

Fredericton

The outage in Tilley has been resolved.

Thank you again for your patience.

 

------------------------------

The network outage issues in Tilley are still ongoing at this time. ITS is working towards resolving the issues as quickly as possible.

 

We apologize for the inconvenience, and thank you for your patience.

There will be an emergency network outage impacting Tilley Hall today between 12:00pm and 1:00pm.  This will impact all network connectivity including:  VoIP phones,  wired and wireless networks. 

 

 If you have questions or concerns, please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Unscheduled Outage

Resolved

Aug 15, 2016 07:38 AM - Aug 15, 2016 08:50 AM

Datatel

All UNB Campuses

Users are now able to authenticate to Colleague (Datatel).

If you have any questions or concerns, please contact the ITS help desk by phone at 506-453-5199 or by eMail at helpdesk@unb.ca.

Some users may be experiencing issues while attempting to authenticate to Colleague (Datatel). ITS is currently investigating these issues and will provide an update as soon as possible.

If you have any questions or concerns, please contact the ITS help desk by phone at 506-453-5199 or by eMail at helpdesk@unb.ca.

Scheduled Outage

Resolved

Aug 14, 2016 06:00 AM - Aug 14, 2016 10:00 AM

myUNB Portal,Other,e-Services,Datatel

All UNB Campuses

Maintenance completed successfully and the following services now restored:

  • Some myUNB Portal services
  • eServices
  • Colleague
  • Entrinisik Informer Reports
  • UNB Mobile App
  • Web Time Entry
  • WebAdvisor online course registration

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

On Sunday, August 14 from 6 a.m. to 10 a.m. (4 hours), some IT services will be unavailable to allow ITS to perform maintenance. This outage will affect the following UNB services:

  • Some myUNB Portal services
  • eServices
  • Colleague
  • Entrinisik Informer Reports
  • UNB Mobile App
  • Web Time Entry
  • WebAdvisor online course registration

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

Unscheduled Outage

Resolved

Aug 12, 2016 08:57 AM - Aug 23, 2016 12:49 PM

myUNB Portal

All UNB Campuses

Students, faculty, and staff with myUNB  Quick Launch menu issues have now been resolved.


If you have any questions or concerns, please contact the ITS Help Desk at (506) 453-5199 or email helpdesk@unb;ca.

Students, faculty, and staff who have recently activated their accounts may be missing the Quick Launch menu and Email tab in the myUNB Portal.

ITS is investigating the issue and hope to have it resolved as soon as possible.

If you have any questions or concerns, please contact the ITS Help Desk at (506) 453-5199 or email helpdesk@unb.ca .

We apologize for the inconvenience and thank you for your patience.

Unscheduled Outage

Resolved

Aug 11, 2016 03:50 PM - Aug 12, 2016 08:37 AM

Network

Fredericton

The network Outage is Annex C has been resolved.

Thank you for your patience.

There is currently no network connectivity in Annex C on the UNB Fredericton campus. This includes wireless and wired connections. ITS is investigating the issue and expect to have it resolved tomorrow morning. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Scheduled Outage

Resolved

Aug 10, 2016 08:00 AM - Aug 11, 2016 08:00 AM

Other

All UNB Campuses

UNB Clients are now able to access Virtual Lab.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or (506) 453-5199

Beginning at 8 a.m. on Wednesday, August 10 until 8 a.m. on Thursday, August 11 (24 hours), UNB Virtual Lab will be unavailable to allow ITS to perform upgrades for the fall semester.

Students will be unable to access UNB Virtual Lab (accessed through the myUNB Portal) during this time.

If you need to access any UNB Virtual Lab applications during the outage, please visit a UNB computer lab.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

For more information on UNB Virtual Lab, visit http://www.unb.ca/its/students/virtuallab.html.

Scheduled Outage

Resolved

Aug 10, 2016 06:00 AM - Aug 10, 2016 07:00 AM

myUNB Portal,Email,D2L Brightspace,e-Services,Datatel,Mobile App,Network

All UNB Campuses

Maintenance on UNB’s authentication (login) services has been completed.

As a result, students, faculty, and staff are now able to access any UNB services that require login, including:

All UNB email
myUNB Portal
D2L Brightspace
eServices
Datatel Colleague
UNB Phonebook
UNB Mobile App
Web Time Entry
myFiles
All secure.unb.ca webpages
WWW2 hosted websites
Public Linux Services
Changing or resetting UNB Passwords
Online Admissions (apply.unb.ca)
Lime Survey

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

On Wednesday, August 10th from 6 a.m. to 7 a.m. (1 hour), ITS will be performing maintenance on UNB’s authentication (login) services.

As a result, students, faculty, and staff will be unable to access any UNB services that require login during this time, including:

  • All UNB email
  • myUNB Portal
  • D2L Brightspace
  • eServices
  • Datatel Colleague
  • UNB Phonebook
  • UNB Mobile App
  • Web Time Entry
  • myFiles
  • All secure.unb.ca webpages
  • WWW2 hosted websites
  • Public Linux Services
  • Changing or resetting UNB Passwords
  • Online Admissions (apply.unb.ca)
  • Lime Survey

If you are logged in to any services prior to the outage, you may lose your session and will have to log back in once the outage is complete.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Unscheduled Outage

Resolved

Aug 09, 2016 10:28 AM - Aug 09, 2016 12:00 PM

Network

Fredericton

The network outage in Tilley Hall has been resolved. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Some users maybe experiencing network connectivity issues in Tilley Hall.  Wireless should not be impacted.  ITS is investigating and hopes to have it resolved shortly. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199
 

Unscheduled Outage

Resolved

Aug 09, 2016 08:30 AM - Aug 10, 2016 12:10 PM

File Sharing

All UNB Campuses

UNB Faculty and Staff are now able to access the the J: drive (bulk).  Some users may be required to restart their computer system. 

If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199

Currently, users may be experiencing issues accessing some of their network shares (e.g. J: drive (bulk)).  ITS is investigating this issue.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Unscheduled Outage

Resolved

Aug 08, 2016 08:00 AM - Aug 08, 2016 10:35 AM

Wireless,VoIP,Network

Fredericton

The network outage in Annex C Marshall D'Avray Hall & Muriel McQueen Fergusson Foundation has been resolved. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

We are currently experiencing network outages at Annex C Marshall D'Avray Hall & Muriel McQueen Fergusson Foundation.  ITS is investigating this and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.
 

Unscheduled Outage

Resolved

Aug 04, 2016 12:20 PM - Aug 04, 2016 02:27 PM

Mobile App

All UNB Campuses

The issue with signing into the UNB App has been resolved.

We are experiencing issues with signing into the UNB App on Apple and Android mobile devices. ITS is investigating this issue.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Unscheduled Outage

Resolved

Jul 29, 2016 12:10 PM - Jul 29, 2016 02:10 PM

myUNB Portal

All UNB Campuses

The issue affecting access to the course registration system through the myUNB Portal has been resolved.

We are currently experiencing issues with access to the course registration system via the myUNB Portal. ITS is investigating this issue. Until this is resolved, please use the direct URL for the course registration website: https://webadvisor.unb.ca/WebAdvisor/WebAdvisor

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

Unscheduled Outage

Resolved

Jul 28, 2016 12:45 PM - Jul 28, 2016 01:00 PM

D2L Brightspace

All UNB Campuses

We had a brief outage of D2L Brightspace from 12:45pm to 1:00pm today. The issue has been resolved. D2L Brightspace is now available.

If you have any questions or concerns, please contact the ITS Help Desk at (506) 453-5199 or helpdes@unb.ca .

Unscheduled Outage

Resolved

Jul 26, 2016 11:00 AM - Jul 26, 2016 02:17 PM

myUNB Portal

All UNB Campuses

All UNB users should now be able to access their myUNB Portal from off campus. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Users may be experiencing issues accessing their myUNB Portal from off Campus.  ITS is investigating this and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Scheduled Outage

Resolved

Jul 24, 2016 06:00 AM - Jul 24, 2016 09:45 AM

myUNB Portal,Email,D2L Brightspace,e-Services,Printing,Datatel,File Sharing,Web,Wireless,VoIP,Network

Fredericton

Maintenance on UNB’s network equipment in the following locations on the Fredericton campus has been completed:

Keirstead Hall
Old Head Hall
Annex C

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

On Sunday, July 24 from 6 a.m. to 9 a.m. (3 hours), ITS will be performing maintenance on UNB’s network equipment in the following locations on the Fredericton campus:

  • Keirstead Hall
  • Old Head Hall
  • Annex C

As a result, all IT Services will be unavailable in these locations during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Colleague
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • D2L Brightspace

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Scheduled Outage

Resolved

Jul 24, 2016 06:00 AM - Jul 24, 2016 08:00 AM

File Sharing

All UNB Campuses

Maintenance has been completed on UNB’s file servers.

Faculty, staff, and students located on and off campus are now able to access files on their:

Departmental (P:) drives – Facilities, Research, and Cross Unit folders
Bulk (J:) drives – all folders

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

On Sunday, July 24 from 6 a.m. to 8 a.m. (2 hours), ITS will be performing maintenance on UNB’s file servers.

During this time, faculty, staff, and students located on and off campus will be unable to access files on their:

  • Departmental (P:) drives – Facilities, Research, and Cross Unit folders
  • Bulk (J:) drives – all folders

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.


 

Scheduled Outage

Resolved

Jul 20, 2016 06:00 AM - Jul 20, 2016 07:30 AM

myUNB Portal,Email,D2L Brightspace,Other,e-Services,Printing,Datatel,File Sharing,Web,Mobile App,Network

Fredericton

The scheduled maintenance was completed successfully.

 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or (506) 453-5199.

On Wednesday, July 20 from 6:00 a.m. to 7:30 a.m. (1.5 hours) UNB's commercial internet will be unavailable due to maintenance. As a result, access to the following services will be unavailable during this time:

From Off Campus

  • All UNB email
  • myUNB Portal
  • Access to Network drives
  • Colleague
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • UCard Online
  • Mobile Apps (UNB, UCard)

From On Campus

  • Non-UNB web pages and services (ex: gmail, Facebook, etc.)
  • D2L Brightspace
  • CANARIE & ECN services

Those located on campus will still be able to access UNB websites and network services during this time.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

Scheduled Outage

Resolved

Jul 10, 2016 11:00 PM - Jul 11, 2016 04:00 PM

Other,Printing

All UNB Campuses

All UCard services have now been restored. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.
 

Beginning at 11 p.m. on Sunday, July 10 until 7 a.m. Monday morning (8 hours), ITS will be upgrading UNB's UCard server. During this time, all UCard services will be unavailable.

*Note: This outage is not expected to last the full 8 hours - all UCard services will become available as soon as the system upgrades have been completed.

This outage will affect the following UCard services:

  • UCard Online
  • UCard App
  • UCard Gift Deposits
  • UCard Photo Upload
  • Printing to UNB lab printers
  • UCard PHIL stations (located in the HIL & HWK Commons)
  • Purchases with UCard Cash on and off campus (see the full list of ‘UCard Accepted Here' locations)

If you have any questions, please contact the UNB Card Office at 453-5148 or ucard@unb.ca .
 

Scheduled Outage

Resolved

Jul 10, 2016 06:00 AM - Jul 10, 2016 09:00 AM

myUNB Portal,Email,D2L Brightspace,e-Services,Printing,Datatel,File Sharing,Web,Wireless,VoIP,Network

Fredericton

The scheduled maintenance has been completed. If you have any questions or concerns please contact the ITS Help Desk at (506) 453-5199 or via email at helpdesk@unb.ca

On Sunday, July 10 from 6 a.m. to 9 a.m. (3 hours), ITS will be performing maintenance on UNB’s network equipment in the following locations on the Fredericton campus:

  • University Bookstore
  • Muriel McQueen Fergusson Centre
  • Alden Nowlan House
  • R.N. Scott Hall (BioMed)
  • Residence Administration
  • McConnell Hall
  • IUC Science Library
  • IUC Physics & Administration
  • Head Hall

As a result, all IT Services will be unavailable in these locations during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Colleague
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • D2L Brightspace

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

Scheduled Outage

Resolved

Jul 10, 2016 02:00 AM - Jul 10, 2016 08:00 AM

D2L Brightspace

All UNB Campuses

The scheduled maintenance has been completed. If you have any questions or concerns please contact the ITS Help Desk at (506) 453-5199 or via email at helpdesk@unb.ca

On Sunday, July 10 from 2 a.m. – 8 a.m. (6 hours), D2L Brightspace will be unavailable for all students, faculty and staff due to maintenance scheduled by our vendor.

If you have any questions, please contact UNB’s Centre for Enhanced Teaching and Learning (CETL) at (506) 453-4744 or CETL@unb.ca.

Scheduled Outage

Resolved

Jul 06, 2016 06:30 AM - Jul 06, 2016 07:30 AM

myUNB Portal,Email,D2L Brightspace,Other,e-Services,Datatel,File Sharing,Web,Mobile App,Network

Fredericton

This outage has been completed. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

On Wednesday, July 6 from 6:30 a.m. to 7:30 a.m. (1 hour) UNB's commercial internet will be unavailable due to maintenance. As a result, access to the following services will be unavailable during this time:

From Off Campus

  • All UNB email
  • myUNB Portal
  • Access to Network drives
  • Colleague
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS 
  • UCard Online
  • Mobile Apps (UNB, UCard)

From On Campus

  • Non-UNB web pages and services (ex: gmail, Facebook, etc.)
  • D2L Brightspace
  • UCard Online
  • CANARIE & ECN services

Those located on campus will still be able to access UNB websites and network services during this time.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

Unscheduled Outage

Resolved

Jul 05, 2016 09:05 AM - Jul 05, 2016 10:18 AM

Network

All UNB Campuses

The internet connectivity issues impacting the UNBF Campus have been resolved.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or (506_ 453-5199.

We are currently experiencing internet connectivity issues. Users on campus may have trouble connecting to UNB websites and websites external to UNB (e.g. www.google.com). Users off campus may have trouble connecting to UNB websites. 

ITS is investigating this issue. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Scheduled Outage

Resolved

Jul 04, 2016 06:00 AM - Jul 04, 2016 07:00 AM

myUNB Portal,Email,D2L Brightspace,e-Services,Printing,Datatel,File Sharing,Web,Wireless,VoIP,Network

Fredericton

he scheduled network maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdsk@unb.ca or 453-5199

On Monday, July 4 from 6 a.m. to 7 a.m. (1 hour), ITS will be performing maintenance on UNB’s network equipment in the following locations:

  • Carleton Hall
  • Annex C
  • MacLaggan Hall

As a result, all IT Services will be unavailable in these locations during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Colleague
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • D2L Brightspace

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

Scheduled Outage

Resolved

Jul 03, 2016 06:00 AM - Jul 03, 2016 09:01 AM

myUNB Portal,Email,D2L Brightspace,e-Services,Printing,Datatel,File Sharing,Web,Wireless,VoIP,Network

Fredericton

This network maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199

On Sunday, July 3 from 6 a.m. to 9 a.m. (3 hours), ITS will be performing maintenance on UNB’s network equipment in the following locations:

  • Bailey Hall
  • Facilities Management
  • Student Union Building (SUB)

As a result, all IT Services will be unavailable in these locations during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Colleague
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • D2L Brightspace

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

Scheduled Outage

Resolved

Jun 30, 2016 06:00 AM - Jun 30, 2016 07:00 AM

myUNB Portal,Email,D2L Brightspace,Other,e-Services,Printing,Datatel,File Sharing,Web,Wireless,VoIP,Network

Fredericton

This network maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199

On Thursday, June 30 from 6 a.m. to 7 a.m. (1 hour), ITS will be performing maintenance on UNB’s network equipment in the following locations:

  • South Gym
  • BMO Centre
  • Ludlow Hall

As a result, all IT Services will be unavailable in these locations during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Colleague
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • D2L Brightspace

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

Unscheduled Outage

Resolved

Jun 29, 2016 09:00 AM - Jun 29, 2016 10:06 AM

Wireless

Fredericton

The intermittent wireless connectivity has been resolved. Clients should now be able to connect to the wireless.

If you have anymore questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199.

We are currently experiencing issues with connectivity to MyUNBWifi. In various locations across campus some clients are unable to connect the wireless.

ITS is investigating the issue we apologize for an inconveniences. We hope to have it resolved shortly.

If you have anymore questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199.

Scheduled Outage

Resolved

Jun 29, 2016 06:00 AM - Jun 29, 2016 07:00 AM

myUNB Portal,Email,D2L Brightspace,e-Services,Printing,Datatel,File Sharing,Web,Wireless,VoIP,Network

Fredericton

This network maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199

On Wednesday, June 29 from 6 a.m. to 7 a.m. (1 hour), ITS will be performing maintenance on UNB’s network equipment in the following locations:

  • Harriet Irving Library (HIL)
  • Student Union Building (SUB)

As a result, all IT Services will be unavailable in these locations during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Colleague
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • D2L Brightspace

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

Unscheduled Outage

Resolved

Jun 26, 2016 11:55 AM - Jun 27, 2016 02:07 PM

Network

Fredericton

All network connectivity should now be restored.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Due to the power outage on campus yesterday, some users are experiencing an interruption in connectivity and are unable to access  the UNB Internet and Network. 

This issues is being looked into and should be resolved as soon as possible.

If you have anymore questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Scheduled Outage

Resolved

Jun 23, 2016 06:00 AM - Jun 23, 2016 07:00 AM

myUNB Portal,Email,D2L Brightspace,e-Services,Printing,Datatel,File Sharing,Web,Wireless,VoIP,Network

Fredericton

This network maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199

On Thursday, June 23 from 6 a.m. to 7 a.m. (1 hour), ITS will be performing maintenance on UNB’s network equipment in the following locations:

  • Head Hall
  • ITC
  • Gillan Hall computer labs:
    • B114
    • C124
    • D108
    • D118
    • D119
    • D120
    • D123

As a result, all IT Services will be unavailable in these locations during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Colleague
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • D2L Brightspace

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

Scheduled Outage

Resolved

Jun 22, 2016 06:00 AM - Jun 22, 2016 07:00 AM

myUNB Portal,Email,D2L Brightspace,e-Services,Printing,Datatel,File Sharing,Web,Wireless,VoIP,Network

Fredericton

This network maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199

On Wednesday, June 22 from 6 a.m. to 7 a.m. (1 hour), ITS will be performing maintenance on UNB’s network equipment in Toole Hall.

As a result, all IT Services will be unavailable in this location during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Colleague
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • D2L Brightspace

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

Scheduled Outage

Resolved

Jun 22, 2016 06:00 AM - Jun 22, 2016 07:00 AM

myUNB Portal,Email,D2L Brightspace,e-Services,Printing,Datatel,File Sharing,Web,Wireless,VoIP,Network

Fredericton

This scheduled maintenance has been completed.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca.

On Wednesday, June 22 from 6 a.m. to 7 a.m. (1 hour), ITS will be performing maintenance on UNB’s network equipment in Head Hall.

As a result, all IT Services will be unavailable in this location during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Colleague
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • D2L Brightspace

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

Scheduled Outage

Resolved

Jun 21, 2016 06:00 AM - Jun 21, 2016 07:00 AM

myUNB Portal,Email,D2L Brightspace,e-Services,Printing,Datatel,File Sharing,Web,Wireless,VoIP,Network

Fredericton

The scheduled outage was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199.

On Tuesday, June 21 from 6 a.m. to 7 a.m. (1 hour), ITS will be performing maintenance on UNB’s network equipment in the following locations:

  • Old Head Hall
  • Gillan Hall

As a result, all IT Services will be unavailable in these locations during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Colleague
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • D2L Brightspace

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

Scheduled Outage

Resolved

Jun 20, 2016 06:00 AM - Jun 20, 2016 07:00 AM

myUNB Portal,Email,D2L Brightspace,e-Services,Printing,Datatel,File Sharing,Web,Wireless,VoIP,Network

Fredericton

This scheduled outage was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Monday, June 20 from 6 a.m. to 7 a.m. (1 hour), ITS will be performing maintenance on UNB’s network equipment in the following locations:

  • Head Hall (A-Level)
  • Magee House (staff offices only – Residence Internet Services will not be affected)
  • McLeod House (staff offices only – Residence Internet Services will not be affected)

As a result, all IT Services will be unavailable in these locations during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Colleague
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • D2L Brightspace

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

Scheduled Outage

Resolved

Jun 15, 2016 06:00 AM - Jun 16, 2016 06:00 AM

Other

All UNB Campuses

The scheduled maintenance within UNB's Software Centre has been completed. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, June 15 beginning at 6 a.m. until Thursday June 16 at 6 a.m. (24 hours), ITS will be performing maintenance within the UNB Software Centre. As a result, we will be unable to setup (image) new UNB computers or refresh existing computers during this time. This may result in a short delay processing new computer orders.

Software and application downloads through the UNB Software Centre and Application Catalog will also be unavailable. 

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Scheduled Outage

Resolved

Jun 09, 2016 07:00 AM - Jun 09, 2016 07:30 AM

myUNB Portal,Email,D2L Brightspace,e-Services,Printing,Datatel,File Sharing,Web,Wireless,VoIP,Network

Fredericton

The maintenance on UNB’s network equipment in Toole Hall was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Thursday, June 9 from 7:00 a.m. to 7:30 a.m. (30 minutes), ITS will be performing maintenance on UNB’s network equipment in Toole Hall.

As a result, all IT Services will be unavailable in this location during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Colleague
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • D2L Brightspace

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

Scheduled Outage

Resolved

Jun 08, 2016 06:00 AM - Jun 08, 2016 06:30 AM

Other

All UNB Campuses

his  outage has been canceled and will be rescheduled. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, June 8 from 6:00 a.m. - 6:30 a.m. (30 minutes), the UNB Newsroom blog (http://blogs.unb.ca/newsroom/) will be unavailable while ITS upgrades the blog’s look and feel. Faculty, staff and students will be unable to access the UNB Newsroom during this time. 

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Unscheduled Outage

Resolved

Jun 06, 2016 12:45 PM - Jun 06, 2016 01:00 PM

e-Services,D2L Brightspace,Email,myUNB Portal

All UNB Campuses

We experienced an issue with our authentication server this afternoon from approximately 12:45PM-1:00PM. During this time, users were unable to login to most of our services. If they had previously logged into something before the outage started then they could continue to use that service.

The issue was resolved at 1:00PM.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

Unscheduled Outage

Resolved

Jun 06, 2016 12:45 PM - Jun 06, 2016 01:10 PM

Web

All UNB Campuses

The UNB website was  unavailable this after from approximately 12:45PM-1:10PM.

The issue has been resolved. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Scheduled Outage

Resolved

Jun 05, 2016 07:00 AM - Jun 05, 2016 08:00 AM

myUNB Portal,Other,e-Services,Mobile App

All UNB Campuses

The scheduled Colleague maintenance is complete. All affected services have been restored. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

On Sunday, June 5th from 7 a.m. to 8 a.m. (1 hour), some IT services will be unavailable to allow ITS to perform maintenance. This outage will affect the following UNB services:

  • Some myUNB Portal services
  • eServices
  • Colleague
  • Entrinisik Informer Reports
  • UNB Mobile App
  • Web Time Entry
  • WebAdvisor online course registration

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Scheduled Outage

Resolved

Jun 05, 2016 06:00 AM - Jun 05, 2016 09:00 AM

myUNB Portal,Email,D2L Brightspace,e-Services,Printing,Datatel,File Sharing,Web,Wireless,VoIP,Network

Fredericton

The scheduled network outage in Bailey Hall is complete. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

On Sunday, June 5 from 6 a.m. to 9 a.m. (3 hours), ITS will be performing maintenance on UNB’s network equipment in Bailey Hall.

As a result, all IT Services will be unavailable in this location during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Colleague
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • D2L Brightspace

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

Unscheduled Outage

Resolved

May 28, 2016 09:45 AM - May 28, 2016 11:29 AM

Other

All UNB Campuses

All UNB users are now able to access their UNB Secure Services.

If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199

All UNB Services are currently experiencing authentication Issues. ITS is looking into this issue.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

Unscheduled Outage

Resolved

May 27, 2016 11:00 AM - May 27, 2016 11:15 AM

Other

All UNB Campuses

The issues with our course registration system are now resolved. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

We are currently experiencing issues with our course registration system resulting in users not being able to access the system. ITS is investigating this issue. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

Scheduled Outage

Resolved

May 26, 2016 06:00 AM - May 26, 2016 07:00 AM

myUNB Portal,Email,Other,e-Services,Datatel,File Sharing,Web,Mobile App,Network

All UNB Campuses

The scheduled maintenance was completed successfully.  

If you have questions or concerns please contact the ITS help Desk at;  helpdesk@unb.ca or (506) 453-5199.

On Thursday, May 26 from 6:00 a.m. to 7:00 a.m. (1 hour) ITS will be performing maintenance on UNB's commercial internet on the Fredericton campus.

As a result, access to the following services will be unavailable during this time.

From On Campus (Fredericton & Saint John):

  • UCard Services, including:
    • UCard Online
    • UCard Gift Deposits
    • UCard App
  • Some non-UNB websites 

From Off Campus (Fredericton & Saint John):

  • UNB faculty/staff email (Exchange)
  • myUNB Portal
  • UCard Services, including:
    • UCard Online
    • UCard Gift Deposits
    • UCard App
  • Network drives (P: drive, H: drive, etc.)
  • Datatel
  • eServices
  • Footprints
  • CMS
  • All UNB webpages
  • UNB’s Virtual Private Network (VPN)
  • The UNB App

No email messages will be lost during the outage. All emails will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Scheduled Outage

Resolved

May 17, 2016 10:00 AM - May 17, 2016 04:00 PM

Other,Printing

All UNB Campuses

This outage has been postponed until a later date.

If you have any questions, please contact the UNB Card Office at 453-5148 or ucard@unb.ca.

On Tuesday, May 17 from 10 a.m. - 4 p.m. (6 hours), ITS will be upgrading UNB’s UCard server. During this time, all UCard services will be unavailable.

*Note: This outage is not expected to last the full 6 hours. The outage will begin at 10 a.m. and all UCard services will become available as soon as the system upgrades have been completed.

This outage will affect the following UCard services:

If you have any questions, please contact the UNB Card Office at 453-5148 or ucard@unb.ca .

Unscheduled Outage

Resolved

May 16, 2016 08:00 AM - May 16, 2016 11:11 AM

myUNB Portal,Email

All UNB Campuses

Recent UNB Alumni who graduated from UNB as of May 2015 now have access to their UNB IT services

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.
 

Recent UNB Alumni who graduated from UNB as of May 2015 may be unable to access their UNB IT services.  ITS is investigating this and hopes to have it resolved shortly.  

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.
 

Scheduled Outage

Resolved

May 11, 2016 06:00 AM - May 11, 2016 07:00 AM

myUNB Portal,Email,D2L Brightspace,e-Services,Printing,Datatel,File Sharing,Web,Wireless,VoIP,Network

Fredericton

The scheduled maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

On Wednesday, May 11 from 6 a.m. to 7 a.m. (1 hour), ITS will be performing maintenance on UNB’s network equipment in the new wing of MacLaggan Hall.

As a result, all IT Services will be unavailable in this location during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • D2L Brightspace

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

Scheduled Outage

Resolved

May 08, 2016 06:00 AM - May 08, 2016 08:17 AM

myUNB Portal,Email,D2L Brightspace,e-Services,Printing,Datatel,File Sharing,Web,Wireless,VoIP,Network

Saint John

The scheduled maintenance has been completed, and the services affected are functioning normally.

If you are not able to access any of the IT Services, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca

On Sunday, May 8 from 6 a.m. to 8 a.m. (2 hours), ITS will be performing maintenance on UNB’s network equipment on the Saint John campus.

As a result, access to the following services will be unavailable during this time:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • D2L Brightspace

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the PCS Group at 648-5555 or helpline@unbsj.ca .

Unscheduled Outage

Resolved

May 02, 2016 05:45 PM - May 02, 2016 08:07 PM

Other

All UNB Campuses

The UNB Virtual Lab service has been restored.

If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199.

UNB’s Virtual Lab service is currently unavailable.  ITS is investigating and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  heldpesk@unb.ca or 453-5199.

Scheduled Outage

Resolved

May 01, 2016 06:00 AM - May 01, 2016 09:00 AM

myUNB Portal,Email,D2L Brightspace,e-Services,Printing,Datatel,File Sharing,Web,Wireless,VoIP,Network

Fredericton

On Sunday, May 1 from 6 a.m. to 9 a.m. (3 hours), ITS will be performing maintenance on UNB’s network equipment in Wu Conference Centre.

As a result, all IT Services will be unavailable in this location during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • D2L Brightspace

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

Unscheduled Outage

Resolved

Apr 27, 2016 01:30 PM - Apr 27, 2016 02:30 PM

Email

All UNB Campuses

This afternoon users may have experienced issues receiving external emails.  This issue has been resolved.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Unscheduled Outage

Resolved

Apr 25, 2016 01:37 PM - Apr 28, 2016 08:33 AM

Printing

All UNB Campuses

Ongoing issues with UCard Online and the UCard App have been resolved.

If you have questions or concerns please contact the ITS help Desk at:  helpdesk@unb.ca or 453-5199.

UCard Online and the UCard App are currently experiencing issues. Our service providers are currently working to resolve the outage. We do not have an expected resolution time at the moment, but will provide updates as more information becomes available. UCard Cash can still be added to your UCard using the PHIL stations located in the Harriet Irving Library and the Hans W. Klohn Commons.

If you have any questions or concerns please contact the ITS Help Desk at (506) 453-5199 or via email at helpdesk@unb.ca

Unscheduled Outage

Resolved

Apr 25, 2016 01:00 PM - Apr 25, 2016 03:02 PM

myUNB Portal,Email,D2L Brightspace

All UNB Campuses

All UNB users are now able to access their UNB Secure Services.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Some users may be experiencing issues logging into their UNB secure Services (e.g. myUNB Portal, eServices, D2L).  ITS is investigating this and hopes to have it resolved shortly.  

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca.

Unscheduled Outage

Resolved

Apr 24, 2016 01:00 PM - Apr 24, 2016 06:00 PM

D2L Brightspace,e-Services

All UNB Campuses

This issue has now been resolved. Users should now be able to authenticate to all UNB Secure Services.

If you have any questions or concerns, please contact the ITS Help Desk by phone at 506-453-5199 or by eMail at helpdesk@unb.ca. 

----------------------------------

This issue is intermittent and we ask that users continue to attempt to authenticate, as they should eventually gain access. Meanwhile, ITS continues to work to resolve this issue.

If you have any questions or concerns, please contact the ITS Help Desk by phone at 506-453-5199 or by eMail at helpdesk@unb.ca. 

Some users may be experiencing issues while attempting to authenticate to eServices as well as Desire2Learn today. ITS is currently investigating these issues and will provide an update as soon as possible.

If you have any questions or concerns, please contact the ITS help desk by phone at 506-453-5199 or by eMail at helpdesk@unb.ca.

Scheduled Outage

Resolved

Apr 24, 2016 06:00 AM - Apr 24, 2016 09:00 AM

myUNB Portal,Email,D2L Brightspace,e-Services,Datatel,File Sharing,Web,Wireless,VoIP,Network

Fredericton

Network maintenance is complete in Gillin Hall. No network maintenance was carried out in Bailey Hall or WU Centre due to time constraints.

If you have any questions or concerns, please contact the ITS help desk by phone at 506-453-5199 or by eMail at helpdesk@unb.ca

On Sunday, April 24 from 6 a.m. to 9 a.m. (3 hours), ITS will be performing maintenance on UNB’s network equipment in Gillin Hall, the Wu Conference Centre, and Bailey Hall.

As a result, all IT Services will be unavailable in these locations during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • D2L Brightspace

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

Scheduled Outage

Resolved

Apr 24, 2016 06:00 AM - Apr 24, 2016 08:45 AM

Other

All UNB Campuses

On Sunday, April 24 from 6 a.m. to 9 a.m. (3 hours), UNB’s online account activation service will be unavailable to allow ITS to perform maintenance. During the outage, faculty, staff and students will be unable to:

  • Reset or claim a new UNB account (including guest and special accounts)
  • Change or reset your UNB password
  • Set or change your UNB email name
  • Set or change your primary UNB email address

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

Unscheduled Outage

Resolved

Apr 18, 2016 06:30 PM - Apr 21, 2016 01:47 PM

Other

All UNB Campuses

Access UNB’s UCard Online has been fully restored. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

UCard Online and the UCard App are currently unavailable. Our service providers are currently working to resolve the outage. We do not have an expected resolution time at the moment, but will provide updates as more information becomes available. UCard Cash can still be added to your UCard using the PHIL stations located in the Harriet Irving Library and the Hans W. Klohn Commons.

If you have any questions or concerns please contact the ITS Help Desk at (506) 453-5199 or via email at helpdesk@unb.ca 

Unscheduled Outage

Resolved

Apr 16, 2016 10:40 AM - Apr 16, 2016 07:15 PM

Email

All UNB Campuses

UNB’s Listserv was unavailable between 10:40am today and 7:12pm.   This issue has been resolved.

 

 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Unscheduled Outage

Resolved

Apr 16, 2016 09:30 AM - Apr 16, 2016 10:47 AM

Wireless

All UNB Campuses

Users are now able to access the myUNB Wifi network. 

 

 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Users maybe experiencing issues connecting to myUNB Wifi.  This is effecting both Fredericton and St. John Campuses.  ITS is investigating this and hopes to have it resolved shortly.  

 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Unscheduled Outage

Resolved

Apr 11, 2016 11:15 AM - Apr 11, 2016 12:30 PM

Other

All UNB Campuses

The UNB Virtual Lab service has been restored. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

UNB's Virtual Lab service is currently unavailable.  ITS is investigating and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  heldpesk@unb.ca or 453-5199.

Scheduled Outage

Resolved

Apr 10, 2016 02:00 AM - Apr 10, 2016 08:00 AM

D2L Brightspace

All UNB Campuses

D2L Brightspace is now available for all students, faculty and staff.

If you have any questions, please contact UNB’s Centre for Enhanced Teaching and Learning (CETL) at (506) 453-4744 or CETL@unb.ca .

On Sunday, April 10 from 2 a.m. – 8 a.m. (6 hours), D2L Brightspace will be unavailable for all students, faculty and staff due to maintenance scheduled by our vendor.

If you have any questions, please contact UNB’s Centre for Enhanced Teaching and Learning (CETL) at (506) 453-4744 or CETL@unb.ca .

Unscheduled Outage

Resolved

Apr 09, 2016 05:25 PM - Apr 11, 2016 11:32 AM

Other

All UNB Campuses

UCard Online and the UCard App are now available. We apologize for any inconvenience this may have caused.

If you have any questions or concerns please contact the ITS Help Desk at (506) 453-5199 or via email at helpdesk@unb.ca


 

UCard Online and the UCard App are currently unavailable. Our service providers are currently working to resolve the outage. We do not have an expected resolution time at the moment, but will provide updates as more information becomes available. UCard Cash can still be added to your UCard using the PHIL stations located in the Harriet Irving Library and the Hans W. Klohn Commons.

If you have any questions or concerns please contact the ITS Help Desk at (506) 453-5199 or via email at helpdesk@unb.ca 

Unscheduled Outage

Resolved

Apr 06, 2016 08:00 AM - Apr 06, 2016 08:35 AM

Other

All UNB Campuses

UNB's Online Registration System, WebAdvisor, was temporarily unavailable this morning. This service was restored at 8:35am.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca  or 453-5199.

Unscheduled Outage

Resolved

Apr 05, 2016 09:33 AM - Apr 05, 2016 11:03 AM

VoIP,Network

Fredericton

All network connectivity is now restored to the IUC Physics Building

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

Parts of the IUC Physics building are currently experiencing a wired network outage that is affecting VOIP phones and network connectivity.  ITS is aware of the issue and investigating it.

IF you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

Unscheduled Outage

Resolved

Mar 23, 2016 05:10 PM - Mar 23, 2016 06:00 PM

Wireless

All UNB Campuses

Users should now be able to authenticate to the myUNB wireless network. 

If you continue to experience any issues authenticating please contact the ITS Help Desk at (506) 453-5199 or via email at helpdesk@unb.ca

Some users are currently experiencing intermittent issues authentication to the myUNB wireless network. ITS is currently investigating this issue.

If you have any questions or comments please contact the ITS Help Desk at (506) 453-5199 or via email at helpdesk@unb.ca

Scheduled Outage

Resolved

Mar 23, 2016 12:00 PM - Mar 23, 2016 12:30 PM

Other

All UNB Campuses

The maintenance to UNB's Astra Schedule service has been completed successfully. 

If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199.

 

Astra Schedule, UNB’s room booking service, will be unavailable between 12 and 12:30pm today.

If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199.

 

Scheduled Outage

Resolved

Mar 17, 2016 04:30 PM - Mar 17, 2016 11:55 PM

Other

All UNB Campuses

The maintenance on the Astra booking system to the latest version has been completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

On Thursday, March 17 from 4:30 p.m. until midnight (7.5 hours), Astra Schedule, UNB’s room booking service, is being upgraded to a newer version. Faculty, staff and students will be unable to book rooms or view room booking information via Astra Schedule during this time.

This upgrade will result in improved speeds in Astra Schedule, particularly with the calendars, as well as other minor enhancements.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Scheduled Outage

Resolved

Mar 17, 2016 06:00 AM - Mar 17, 2016 07:00 AM

Other

All UNB Campuses

On Thursday, March 17, from 6 a.m. to 7 a.m. (1 hour), ITS will be performing maintenance on UNB’s Virtual Private Network (VPN). As a result, faculty, staff and students will be unable to access the VPN during this time.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

Unscheduled Outage

Resolved

Mar 14, 2016 08:30 AM - Mar 14, 2016 08:35 AM

myUNB Portal

All UNB Campuses

The myUNB Portal outage is now resolved. People should be able to login. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

The myUNB Portal is currently unavailable. ITS is looking into this issue. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

Scheduled Outage

Resolved

Mar 13, 2016 07:00 AM - Mar 13, 2016 08:00 AM

myUNB Portal,Other,e-Services,Datatel,Mobile App

All UNB Campuses

The scheduled maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

On Sunday, March 13 from 7 a.m. to 8 a.m. (1 hour), some IT services will be unavailable to allow ITS to perform maintenance. This outage will affect the following UNB services:

  • Some myUNB Portal services
  • eServices
  • Datatel Colleague
  • Entrinisik Informer Reports
  • UNB Mobile App
  • Web Time Entry
  • WebAdvisor online course registration

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Scheduled Outage

Resolved

Mar 13, 2016 02:00 AM - Mar 13, 2016 08:00 AM

D2L Brightspace

All UNB Campuses

The scheduled D2L maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

On Sunday, March 13 from 2 a.m. – 8 a.m. (6 hours), D2L Brightspace will be unavailable for all students, faculty and staff due to scheduled maintenance.

If you have any questions, please contact UNB’s Centre for Enhanced Teaching and learning at 453-4744 or CETL@unb.ca.

Unscheduled Outage

Resolved

Mar 12, 2016 04:00 PM - Mar 12, 2016 07:00 PM

Email

All UNB Campuses

UNB’s Listserv was unavailable between 4:00pm and 7:00pm on Saturday, March 12.  Users should now be able to use the Listserv service. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Unscheduled Outage

Resolved

Mar 08, 2016 04:35 PM - Mar 08, 2016 04:45 PM

Email

All UNB Campuses

Some users may be experiencing intermittent access to Faculty/Staff email. This may include accessing email through a client such as Outlook, as well as the Outlook Web App link from the myUNB Portal. 

If you have questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Scheduled Outage

Resolved

Mar 05, 2016 06:30 PM - Mar 06, 2016 12:30 AM

myUNB Portal,Email,D2L Brightspace,e-Services,Datatel,Web,Wireless

All UNB Campuses

On Saturday, March 5 from 6:30 p.m. until 12:30 a.m. (6 hours), ITS will be performing maintenance on several UNB IT Services.

As a result, the following services will be intermittently unavailable during this time:

  • All UNB email
  • UNB services requiring authentication (login), including:
    • UNB Wireless
    • myUNB Portal
    • eServices
    • Desire2Learn (D2L)
  • UNB’s Virtual Private Network (VPN)
  • Datatel Colleague
  • Access from off-campus to UNB web pages

No email will be lost during the outage. All email messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

Unscheduled Outage

Resolved

Feb 28, 2016 06:00 AM - Feb 28, 2016 09:00 AM

Email,Datatel

All UNB Campuses

Maintenance was completed successfully. Mail and Colleague are now back online.

If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or (506) 453-5199.

Due to upgrades being performed on the storage system, both colleague and access to Staff/Faculty email will be down. Email will not be lost, but will be queued for delivery.

If you have any questions or concerns, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. 

Unscheduled Outage

Resolved

Feb 15, 2016 07:42 AM - Feb 15, 2016 09:00 AM

Network

Fredericton

All network connectivity should now be restored to IUC Physics

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

There is no network connectivity in IUC Physics.  ITS is aware of the issue and investigating it.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Unscheduled Outage

Resolved

Feb 14, 2016 10:15 AM - Feb 14, 2016 03:40 PM

Wireless

Fredericton

Network access has been restored in the IUC Physics building.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

There is currently no network access in the IUC Physics building.

ITS is investigating the issue.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Scheduled Outage

Resolved

Feb 14, 2016 06:00 AM - Feb 14, 2016 09:00 AM

myUNB Portal,Email,D2L Brightspace,e-Services,Printing,File Sharing,Datatel,Web,Other,Network,Wireless,VoIP

Fredericton

The scheduled maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or (506) 453-4864.

On Sunday, February 14 from 6 a.m. to 9 a.m. (3 hours), ITS will be performing maintenance on UNB’s network equipment in the IUC Physics Building and Marshall d’Avray Hall.

As a result, all IT Services will be unavailable in these locations during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • D2L Brightspace

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put into a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Scheduled Outage

Resolved

Feb 14, 2016 06:00 AM - Feb 14, 2016 07:25 AM

myUNB Portal,e-Services,Other

All UNB Campuses

The scheduled maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or (506) 453-4864.

On Sunday, February 14 from 6 a.m. to 8 a.m. (2 hours), some IT services will be unavailable to allow ITS to perform maintenance. This outage will affect the following UNB services:

  • myUNB Portal
  • eServices
  • CAE Job Postings
  • Online Admissions
  • LimeSurvey
  • dotProject
  • UNB Wiki pages (wikis.unb.ca)

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Unscheduled Outage

Resolved

Feb 10, 2016 07:43 PM - Feb 10, 2016 08:39 PM

myUNB Portal,Email

All UNB Campuses

Users should now be able to access the myUNB Portal and the Outlook Web App from off campus.


If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Some users are experiencing issues accessing the myUNB Portal and the Outlook Web App from off campus. The myUNB Portal is still available on campus. ITS is aware of the issue and investigating it.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Unscheduled Outage

Resolved

Feb 07, 2016 03:12 PM - Feb 07, 2016 03:36 PM

Printing

Fredericton

Student are now able to print using the myprint from the myUNB Portal (studentprinting.unb.ca). 

If you have questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Some students are experiencing issues with printing to printers using the myprint from the myUNB Portal (studentprinting.unb.ca). ITS is investigating the issue. 

If you have questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Scheduled Outage

Resolved

Feb 07, 2016 06:00 AM - Feb 07, 2016 09:00 AM

myUNB Portal,Email,D2L Brightspace,e-Services,Printing,File Sharing,Datatel,Web,Other,Network,Wireless,VoIP

Fredericton

Scheduled maintenance on UNB’s network equipment in Head Hall (E-level) and Tilley Hall has been completed.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

On Sunday, February 7 from 6 a.m. to 9 a.m. (3 hours), ITS will be performing maintenance on UNB’s network equipment in Head Hall (E-level) and Tilley Hall.

As a result, all IT Services will be unavailable in these locations during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. 

Scheduled Outage

Resolved

Jan 31, 2016 06:00 AM - Jan 31, 2016 10:20 AM

myUNB Portal,Email,D2L Brightspace,e-Services,Printing,File Sharing,Datatel,Other,Network,Wireless,VoIP

Fredericton

Maintenance operations have been completed, and network access to IT Services has been restored in the affected areas.

On Sunday, January 31 from 6 a.m. to 9 a.m. (3 hours), ITS will be performing maintenance on UNB’s network equipment in the Harriet Irving Library (HIL) and Incutech Building #1. 

As a result, all IT Services will be unavailable in these locations during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

Scheduled Outage

Resolved

Jan 31, 2016 06:00 AM - Jan 31, 2016 10:15 AM

myUNB Portal,Email,Other

All UNB Campuses

Login services for the myUNB Portal have been restored, and it is now accessible.

If you are still not able to access the myUNB Portal, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca

On Sunday, January 31 from 6 a.m. until 7 a.m. (1 hour), ITS will be performing maintenance on UNB’s login services.

During this time, students, faculty and staff, and alumni may receive an error message when trying to log in to the myUNB Portal or Office 365 services (email and Lync/Skype for Business). If this occurs, wait 10 minutes and try again until you are successful.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Unscheduled Outage

Resolved

Jan 28, 2016 02:35 PM - Jan 28, 2016 07:00 PM

Datatel,Other,Wireless

All UNB Campuses

All UNB online services have been restored.

If you continue to experience any issues please contact the ITS Help Desk at (506) 453-5199 or via email at helpdesk@unb.ca

Users maybe experiencing difficulty logging into some UNB resources, such as Footprints and the myUNB WiFi network. ITS is currently investigating these issues and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199.

Unscheduled Outage

Resolved

Jan 28, 2016 10:45 AM - Jan 28, 2016 07:00 PM

Other,Wireless

All UNB Campuses

All UNB online services have been restored.

If you continue to experience any issues please contact the ITS Help Desk at (506) 453-5199 or via email at helpdesk@unb.ca

Users maybe experiencing difficulty in logging into some UNB resources, such as Footprints and the myUNB WiFi network.  ITS is currently investigating these issues and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Unscheduled Outage

Resolved

Jan 28, 2016 10:30 AM - Jan 28, 2016 02:00 PM

Email

All UNB Campuses

UNB’s Listserv Services was unavailable between  10:30am and 2:00pm today

IF you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.da or 453-5199

Unscheduled Outage

Resolved

Jan 25, 2016 06:30 PM - Jan 25, 2016 07:15 PM

myUNB Portal,Email

All UNB Campuses,Fredericton

All staff and students should now be able to authenticate into the myUNB portal and webmail.

 

If you continue to experience authentication issues please contact the ITS HelpDesk at (506) 453-5199 or via email at helpdesk@unb.ca

Currently some students and staff are unable to log into the myUNB portal and webmail. ITS is currently investigating the issue. 

 

If you have any questions or concerns please contact the ITS HelpDesk at (506) 453-5199 or via email at helpdesk@unb.ca

Scheduled Outage

Resolved

Jan 22, 2016 06:00 AM - Jan 22, 2016 07:00 AM

Other

All UNB Campuses

The scheduled maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or (506) 453-4864.

This maintenance was rescheduled from Wednesday, January 20.

On Friday, January 22 from 6 a.m. – 7 a.m. (1 hour), ITS will be performing maintenance within UNB’s Data Centre in Head Hall.

As a result, UNB’s account activation services will be unavailable during this time. This means you will be unable to:

  • Change or reset your UNB password
  • Claim a new UNB account
  • Set or change your UNB email name
  • Set or change your primary UNB email address

This maintenance is part of the UNB Data Centre Renovations, a joint initiative between ITS and UNB Facilities Management.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Unscheduled Outage

Resolved

Jan 21, 2016 07:30 AM - Jan 21, 2016 03:00 PM

Email

All UNB Campuses

All Faculty and Staff should now have full access to their UNB Email

If you have questions or concerns please  contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Some Faculty / Staff are currently experiencing issues accessing their UNB email. ITS is investigating this and hopes to have it resolved shortly. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

 

Scheduled Outage

Resolved

Jan 21, 2016 06:00 AM - Jan 21, 2016 07:00 AM

Other

All UNB Campuses

The scheduled maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or (506) 453-5199.

On Thursday, January 21 from 6 a.m. – 7 a.m. (1 hour), ITS will be performing maintenance within UNB’s Data Centre in Head Hall.

As a result, UNB’s Virtual Private Network (VPN) will be temporarily unavailable during this time.

This maintenance is part of the UNB Data Centre Renovations, a joint initiative between ITS and UNB Facilities Management.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Scheduled Outage

Resolved

Jan 20, 2016 06:00 AM - Jan 20, 2016 07:00 AM

Other

All UNB Campuses

The UCard scheduled maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

On Wednesday, January 20 from 6 a.m. – 7 a.m. (1 hour), ITS will be performing maintenance within UNB’s Data Centre in Head Hall.

As a result, the following services will be unavailable during this time:

  • UCard and Printing Services
    • Printing
    • UCard purchases
    • Access to UCard Online
    • UCard App
    • UCard Gift deposits
    • UCard PHIL Station deposits
  • UNB’s account activation services. You will be unable to:
    • Change or reset your UNB password
    • Claim a new UNB account
    • Set or change your UNB email name
    • Set or change your primary UNB email address

This maintenance is part of the UNB Data Centre Renovations, a joint initiative between ITS and UNB Facilities Management.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Scheduled Outage

Resolved

Jan 19, 2016 06:00 AM - Jan 19, 2016 07:00 AM

Other

All UNB Campuses

The scheduled maintenance was completed successfully.

If you have questions or concerns please contact the Help Desk at:  helpdesk@unb.ca or 453-5199.

On Tuesday, January 19 from 6 a.m. – 7 a.m. (1 hour), ITS will be performing maintenance within UNB’s Data Centre in Head Hall.

No interruption in IT services is expected during this time.

This maintenance is part of the UNB Data Centre Renovations, a joint initiative between ITS and UNB Facilities Management.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Unscheduled Outage

Resolved

Jan 18, 2016 03:55 PM - Jan 18, 2016 04:37 PM

myUNB Portal

All UNB Campuses

RESOLVED: Users are unable to access the myUNB Portal from off campus. The myUNB Portal is still available on campus, or from off campus using the Junos Pulse VPN client. ITS is aware of the issue and investigating it. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Unscheduled Outage

Resolved

Jan 13, 2016 03:30 PM - Jan 13, 2016 07:00 PM

Other

All UNB Campuses

Students were experiencing intermittent issues accessing VirtualLab this afternoon. ITS has since resolved this issue.

If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199.

Unscheduled Outage

Resolved

Jan 13, 2016 10:00 AM - Jan 13, 2016 11:00 AM

myUNB Portal

All UNB Campuses

This morning between approx. 10:00am and 11:00am users were unable to access their launch menu through their myUNB Portal.  

If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199.

Scheduled Outage

Resolved

Jan 10, 2016 06:00 AM - Jan 10, 2016 09:00 AM

Other

All UNB Campuses

On Sunday, January 10 from 6 a.m. – 9 a.m. (3 hours), ITS will be performing maintenance within UNB’s Data Centre in Head Hall.

No interruption in IT services is expected during this time.

This maintenance is part of the UNB Data Centre Renovations, a joint initiative between ITS and UNB Facilities Management.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Unscheduled Outage

Resolved

Dec 23, 2015 02:00 PM - Dec 23, 2015 02:40 PM

Web

All UNB Campuses

This issues hasbeen Resolved - The UNB Online Application website (http://apply.unb.ca) is currently experiencing issues for some people. ITS is aware of the issue, and is working toward a resolution.


If you have any questions or concerns about this, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca

Scheduled Outage

Resolved

Dec 23, 2015 06:00 AM - Dec 23, 2015 08:25 AM

myUNB Portal,Email,Library,D2L Brightspace,e-Services,Printing,File Sharing,Datatel,Web,Network,Wireless,VoIP

Fredericton

The maintenance has been completed, and the affected network services have been restored.

If you are experiencing any networking issues, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca

On Wednesday, December 23 from 6 a.m. to 7 a.m. (1 hour), ITS will be performing maintenance on UNB’s network equipment in the Forestry & Geology Building.

As a result, all IT Services will be unavailable in this location during the outage, including:

- UNB Wireless
- All UNB email
- VoIP telephone services
- Access to Network printing and drives
- myUNB Portal
- Datatel
- eServices
- Footprints
- All UNB Webpages
- CMS
- Desire2Learn
No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

Scheduled Outage

Resolved

Dec 23, 2015 06:00 AM - Dec 23, 2015 08:25 AM

myUNB Portal,Email,Library,D2L Brightspace,e-Services,Printing,File Sharing,Datatel,Web,Network,Wireless,VoIP

Fredericton

The maintenance has been completed, and the affected network services have been restored.

If you are still experiencing any networking issues, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca

On Wednesday, December 23 from 6 a.m. to 7 a.m. (1 hour), ITS will be performing maintenance on UNB’s network equipment in the following locations:

-    Head Hall (Old)
-    IUC Concourse (Science Library)
As a result, all IT Services will be unavailable in these locations during the outage, including:

-    UNB Wireless
-    All UNB email
-    VoIP telephone services
-    Access to Network printing and drives
-    myUNB Portal
-    Datatel
-    eServices
-    Footprints
-    All UNB Webpages
-    CMS
-    Desire2Learn
No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

Scheduled Outage

Resolved

Dec 19, 2015 04:00 AM - Dec 19, 2015 07:00 AM

Other

All UNB Campuses

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

 

On Saturday, December 19 from 4 a.m. – 7 a.m. (3 hours), UCard Online will be unavailable due to maintenance scheduled by our vendor. Faculty, staff and students will be unable to access UCard Online via a web browser or the UCard App during this time.

If you have any questions, please contact the Card Office at 453-5148 or ucard@unb.ca.

Scheduled Outage

Resolved

Dec 16, 2015 06:30 AM - Dec 16, 2015 07:00 AM

Other

Fredericton

Maintenance was completed successfully.

f you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

On Wednesday, December 16 from 6:30 a.m. to 7:00 a.m. (30 minutes), ITS will be performing maintenance on the CANARIE network.

No interruption in IT services is expected during this time.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Unscheduled Outage

Resolved

Dec 15, 2015 08:00 AM - Dec 15, 2015 08:37 AM

Network,Wireless,VoIP

Fredericton

All network connectivity in IUC / Forestry should now be restored.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

The IUC / Forestry Building is currently experiencing network connectivity issues.  ITS is investigating this and hopes to have it resolved shortly.  

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Unscheduled Outage

Resolved

Dec 10, 2015 03:00 PM - Dec 10, 2015 03:10 PM

Web

All UNB Campuses

UNB Alumni webpages were temporarily unavailable this afternoon.   This issue has been resolved.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Unscheduled Outage

Resolved

Dec 08, 2015 08:30 AM - Dec 09, 2015 09:25 AM

Network,Wireless,VoIP

All UNB Campuses

All network connectivity should now be restored on the UNB Moncton campus.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca 453-5199

There are currently sporadic network connectivity issues impacting UNB Moncton.  ITS is investigating this and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca 453-5199

Scheduled Outage

Resolved

Nov 25, 2015 06:00 AM - Nov 25, 2015 06:15 AM

myUNB Portal,Email

All UNB Campuses

This scheduled maintenance has been postponed.  A posting will be sent out with the new date and time.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca.

On Wednesday, November 25 from 6:00 a.m. until 6:15 a.m. (15 minutes), ITS will be performing maintenance on UNB’s login services.

As a result, students, faculty and staff will be unable to log in to the myUNB Portal or UNB student email (Office 365) during this time.

If you are already logged in prior to the start of the outage, you will continue to have access like normal.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Unscheduled Outage

Resolved

Nov 19, 2015 03:23 PM - Nov 19, 2015 04:34 PM

Other

All UNB Campuses

RESOLVED - UNB's Student Virtual Lab service is currently unavailable.  ITS is investigating this and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  heldpesk@unb.ca or 453-5199.

Scheduled Outage

Resolved

Nov 18, 2015 06:00 AM - Nov 18, 2015 06:15 AM

Mobile App

All UNB Campuses

ITS successfully completed the maintenance on Wednesday, November 18 for the UNB Mobile App.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

On Wednesday, November 18 from 6:00 a.m. to 6:15 a.m. (15 minutes), the UNB Mobile App will be temporarily unavailable to allow ITS to perform maintenance.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Scheduled Outage

Resolved

Nov 15, 2015 06:00 AM - Nov 15, 2015 09:35 AM

Other

All UNB Campuses

This maintenance was rescheduled from Saturday, November 7

On Sunday, November 15, from 6 a.m. until 8:30 a.m. (2.5 hours), ITS will be performing maintenance on UNB’s Listserv email distribution service for student and faculty/staff email.

During this time, students, faculty and staff will be unable to send or receive emails distributed via Listserv.

No emails will be lost during this outage. All emails will be put in a queue and delivered when services are restored.

If you have and questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. 

Scheduled Outage

Resolved

Nov 11, 2015 06:00 AM - Nov 11, 2015 10:00 AM

Email

All UNB Campuses

The scheduled maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

This maintenance was rescheduled from Saturday, November 7.

On Wednesday, November 11 from 6 a.m. until 10 a.m. (4 hours), ITS will be performing maintenance on UNB’s email servers for student and faculty/staff email.

During this time, students, faculty and staff may receive an error message when trying to log in to your UNB email. If this occurs, try again until you are successful.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Scheduled Outage

Resolved

Nov 08, 2015 06:00 AM - Nov 08, 2015 09:00 AM

myUNB Portal,e-Services,Datatel,Other

All UNB Campuses

This maintenance has been successfully completed.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

On Sunday, November 8 from 6:00 a.m. to 9:00 a.m. (3 hours), some IT services will be unavailable to allow ITS to perform maintenance. This outage will affect the following UNB services:

  • myUNB Portal
  • eServices
  • Datatel Colleague
  • Webadvisor online course registration
  • Web Time Entry
  • UNB Mobile App
  • Entrinisik Informer Reports

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Scheduled Outage

Resolved

Nov 08, 2015 02:00 AM - Nov 08, 2015 08:00 AM

D2L Brightspace

All UNB Campuses

This maintenance has been successfully completed.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

On Sunday, November 8 from 2 a.m. – 8 a.m. (6 hours), D2L Brightspace will be unavailable for all students, faculty, and staff due to scheduled maintenance.

If you have any questions, please contact UNB’s Centre for Enhanced Teaching and learning (CETL) at 453-4744 or CETL@unb.ca

Scheduled Outage

Resolved

Nov 07, 2015 06:00 PM - Nov 07, 2015 11:55 PM

Email,Other

All UNB Campuses

This maintenance on UNB Email has been cancelled.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

On Saturday, November 7 from 6 p.m. until midnight (6 hours), ITS will be performing maintenance on UNB’s email servers for student and faculty/staff email.

During this time, students, faculty and staff may receive an error message when trying to log in to your UNB email. If this occurs, try again until you are successful.

Email Distribution Lists (Listserv) will also be unavailable for the first 2 hours of the maintenance period (6 p.m. – 8 p.m.). As a result, you will be unable to send or receive messages via email distribution lists during this time.

No emails will be lost during the outage. All emails will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Unscheduled Outage

Resolved

Nov 06, 2015 02:29 PM - Nov 09, 2015 01:52 PM

Web

All UNB Campuses

UNB webpages beginning with https://secure.unb.ca/ are currently unavailable. ITS is working to resolve the issue as quickly as possible.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

Unscheduled Outage

Resolved

Nov 05, 2015 02:30 PM - Nov 06, 2015 01:46 PM

Email,e-Services,Other,Network,Wireless,VoIP

All UNB Campuses

Access to UNB eServices is now available.

If you have any questions please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

A power outage caused an unexpected outage of IT services this afternoon. It has now been resolved and IT services are in the process of being restored.

Wireless and email are now working as normal; however, eServices, Colleague, and Informer are still down.

If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca 453-5199

Scheduled Outage

Resolved

Nov 01, 2015 06:00 AM - Nov 01, 2015 12:00 PM

Other

All UNB Campuses

The Sunday morning maintenance on UNB’s firewall %u200Bis complete.

No interruption in IT services was experienced.

If you have any questions or concerns, please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199.

On Sunday, November 1 from 6 a.m. to 12 p.m. (6 hours) ITS will be performing maintenance on UNB’s firewall.

No interruption in IT services is expected.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Unscheduled Outage

Resolved

Oct 26, 2015 11:40 AM - Oct 26, 2015 08:30 PM

Email

All UNB Campuses

Yesterday, Monday, October 26 between 11:40am and 8:30pm UNB’s Listserv email services were unavailable. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Scheduled Outage

Resolved

Oct 24, 2015 09:00 PM - Oct 25, 2015 03:30 AM

myUNB Portal,Email,D2L Brightspace,Printing,File Sharing,Web,Other,Network

All UNB Campuses

The Saturday night maintenance on UNB’s network equipment and commercial internet on the Fredericton campus is complete. All services were restored by 3:30am.

If you have any questions or concerns, please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199.

 

This outage was rescheduled from September 27.

Beginning at 9:00 p.m. on Saturday, October 24 until 3:00 a.m. on Sunday, October 25 (6 hours), ITS will be performing maintenance on UNB’s network equipment and commercial internet on the Fredericton campus.

As a result, access to the following services will be unavailable during this time.

From On Campus (Fredericton):

  • UNB student email (Office 365)
  • D2L Brightspace
  • UCard Services, including:
    • UCard Online
    • UCard Gift deposits
    • UCard App
  • All non-UNB web pages and internet services (ex: Google, Facebook, etc.)
  • CANARIE & ECN services

From On Campus (Saint John):

  • UNB faculty/staff email (Exchange)
  • myUNB Portal
  • Access to Network printing and drives
  • UCard Services, including:
    • UCard Online
    • UCard Gift deposits
    • UCard App
    • UCard Phil Station deposits
  • Datatel
  • eServices
  • Footprints
  • CMS
  • All UNB Webpages
  • UNB's Virtual Private Network (VPN)

From Off Campus (Fredericton and Saint John):

  • UNB faculty/staff email (Exchange)
  • myUNB Portal
  • UCard Services, including:
    • UCard Online
    • UCard App
    • Purchases with UCard Cash at Smoke’s Poutinerie (Fredericton)
  • Access to Network drives
  • Datatel
  • eServices
  • Footprints
  • CMS
  • All UNB Webpages
  • UNB's Virtual Private Network (VPN)

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

This maintenance is part of the UNB Data Centre Renovations, a joint initiative between ITS and UNB Facilities Management.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Unscheduled Outage

Resolved

Oct 23, 2015 05:30 PM - Oct 23, 2015 09:45 PM

Email

All UNB Campuses

Students, Faculty, and Staff are now able to access their UNB Email from off Campus. This may require quitting and signing back in to the Outlook Web Application (OWA). 

If you have questions or concerns please contact the ITS Help desk at: helpdesk@unab.ca or 453-5199

Some Students, Faculty, and Staff are currently unable to access their UNB Email off campus. This is affecting both the Outlook Web Application (OWA) as well as Local Desktop Clients.

ITS is currently working to resolve this issue as quickly as possible. If you have any questions, please contact the ITS Help Desk at 453-5199 or by email at helpdesk@unb.ca .

Unscheduled Outage

Resolved

Oct 23, 2015 12:30 PM - Oct 23, 2015 01:57 PM

Wireless

All UNB Campuses

Users are now able to access UNB's wireless networks.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Users maybe experiencing issues connecting to UNB's wireless networks.  ITS is investigating this and hopes to have it resolved shortly. 

If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199

Unscheduled Outage

Resolved

Oct 21, 2015 05:30 PM - Oct 22, 2015 03:28 PM

Other

All UNB Campuses

Users are now able to access UNB's Virtual Lab.

If you have questions or concerns please contact the ITS Help desk at:  helpdesk@unab.ca or 453-5199

UNB Virtual Lab is currently unavailable. ITS is investigating the issue and expects to have it resolved as soon as possible,

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.


 

Unscheduled Outage

Resolved

Oct 21, 2015 09:45 AM - Oct 21, 2015 10:00 AM

Printing

Fredericton

Students were unable to print in ITS labs between 9:45an and 10:00am this morning.  This issue has been resolved.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Scheduled Outage

Resolved

Oct 18, 2015 06:00 AM - Oct 18, 2015 06:20 AM

e-Services,Datatel,Other

All UNB Campuses

On Sunday, October 18 from 6:00 a.m. to 6:20 a.m. (20 minutes), some IT services will be unavailable to allow ITS to perform maintenance. This outage will affect the following UNB services:

  • UNB Mobile App
  • Datatel Colleague
  • eServices
  • Webadvisor online course registration
  • WebTimeEntry

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Scheduled Outage

Resolved

Oct 15, 2015 09:15 AM - Oct 15, 2015 09:45 AM

Network,Wireless,VoIP

Fredericton

All network connectivity is now restored to Alumni Memorial Hall.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

There will be an emergency network outage today between 9:15am and 9:45am impacting Alumni Memorial Hall.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199    

Unscheduled Outage

Resolved

Oct 13, 2015 11:42 AM - Oct 13, 2015 02:56 PM

Printing

All UNB Campuses

All UCard Online and UCard App services have been restored. 

If you have questions or concerns please  contact the ITS Help Desk at:  helpdesk@unb.a or 453-5199.

Students, faculty and staff are currently unable to add money to their UCard Cash account via UCard Online or the UCard App.
 
Money can still be added using the PHIL Stations at the HIL (UNBF) and HWK (UNBSJ) or at the UNB Card Office located in the SUB (UNBF).
 
This is a vendor related issue and we are working with them to resolve this issue.
 
If you have any questions or concerns please contact the UNB Card Office at 506-453-5148 or ucard@unb.ca .
 
For details about your UCard visit www.unb.ca/ucard .
 
 

Scheduled Outage

Resolved

Oct 11, 2015 06:00 AM - Oct 11, 2015 09:00 AM

Email,D2L Brightspace,Web,Other

All UNB Campuses

Maintenance affecting UNB's Internet Services have been completed. All affected services should now be accessible.

If you are experiencing any issues accessing UNB IT services, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca

On Sunday, October 11 from 6:00 a.m. to 9:00 a.m. (3 hours) ITS will be performing maintenance on UNB’s Internet services.

During this time, faculty, staff and students located on campus (Fredericton and Saint John) may experience delays or slowness when trying to access the following services:

  • UNB student email (Office365)
  • Desire2Learn (D2L)
  • Non-UNB web pages and services (ex: Google, gmail, Facebook, etc.)
  • CANARIE services

This maintenance is part of the UNB Data Centre Renovations, a joint initiative between ITS and UNB Facilities Management.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Unscheduled Outage

Resolved

Oct 07, 2015 03:00 PM - Oct 07, 2015 03:10 PM

VoIP,Wireless,Network

Fredericton

There was an emergency network outage impacting New Head Hall  This issue has now been resolved.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca

Unscheduled Outage

Resolved

Oct 06, 2015 12:00 PM - Oct 06, 2015 02:40 PM

Wireless

Fredericton

The issues affecting wireless connectivity have been resolved. If you are experiencing any issues connecting to the UNB wireless networks, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199.

Some users are experiencing wireless connectivity issues at the Harriet Irving Library (HIL).  ITS is investigating this and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Unscheduled Outage

Resolved

Oct 04, 2015 02:38 PM - Oct 06, 2015 09:34 AM

Wireless

Fredericton

All wireless connectivity should now be restored in MacLaggan Hall.

If you have questions or concerns please  contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

There is currently an issue affecting the wireless availability in some areas of MacLaggan Hall. ITS is aware of the issue, and working towards a resolution.

If you have any questions about this issue, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca

Scheduled Outage

Resolved

Oct 04, 2015 06:00 AM - Oct 04, 2015 12:00 PM

Network

Fredericton

The maintenance operations have been completed successfully, and access to the affected services has been restored.

On Sunday, October 4 from 6 a.m. to 12 p.m. (6 hours), ITS will be performing maintenance on network equipment which supports the following UNB Fredericton groups:

  • Computer Science
  • Renaissance College
  • Student Health Centre

As a result, all IT Services will be unavailable from these locations during this time, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be delivered and will be accessible from these locations when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Scheduled Outage

Resolved

Oct 04, 2015 06:00 AM - Oct 04, 2015 12:00 PM

Other

All UNB Campuses

The maintenance operations have been completed successfully, and access to the affected services has been restored.

On Sunday, October 4 from 6 a.m. to 12 p.m. (6 hour), ITS will be performing network maintenance within UNB’s Data Centre. As a result, all UCard Services will be unavailable during this time, including:

  • UCard Online
  • UCard Gift Deposits
  • Printing
  • UCard App
  • Purchases with UCard Cash
  • UCard Phil Station deposits

If you have any questions, please contact the UNB Card Office at (506) 453-5148 or ucard@unb.ca.

Unscheduled Outage

Resolved

Oct 01, 2015 05:20 PM - Oct 01, 2015 07:40 PM

Email

All UNB Campuses

This issue has now been resolved. Faculty and staff should now be able to access their UNB email via the myUNB Portal.

Some faculty and staff members may not be able to access their UNB email account through the myUNB Portal.

ITS is working to resolve this issue as soon as possible.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

Unscheduled Outage

Resolved

Oct 01, 2015 02:20 PM - Oct 01, 2015 02:23 PM

Datatel

All UNB Campuses

Users are now able to access UNB's Datatel System. 

If you have questions or  concerns please contact the ITS Help Desk at:  helpdesk@unb.ad or 453-5199.

Users are currently experiencing issues when trying to access UNB’s Datatel System.  ITS is investigating this and hopes to have it resolved shortly.

If you have questions or  concerns please contact the ITS Help Desk at:  helpdesk@unb.ad or 453-5199

Scheduled Outage

Resolved

Sep 30, 2015 06:00 AM - Sep 30, 2015 07:00 AM

VoIP

Saint John

This maintenance has been successfully completed.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

On Wednesday, September 30 from 6 a.m. – 7 a.m. (1 hour), ITS will be performing maintenance on UNB’s 9-1-1 services for VoIP telephones on the Saint John campus. This maintenance will help ensure location information is always properly displayed when calling 9-1-1 from a VoIP telephone at UNB.

No interruption in 9-1-1 calling services is expected during this time.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

Scheduled Outage

Resolved

Sep 27, 2015 06:00 AM - Sep 27, 2015 10:30 AM

myUNB Portal,Email,D2L Brightspace,e-Services,Printing,File Sharing,Datatel,Web,Other,Network

All UNB Campuses

Maintenance operations on the network equipment and commercial internet have been completed. All affected services should now be accessible.

If you are experiencing any issues accessing UNB IT services, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca

On Sunday, September 27 from 6:00 a.m. until 12:00 p.m. (6 hours), ITS will be performing maintenance on UNB’s network equipment and commercial internet on the Fredericton campus. As a result, access to the following services will be unavailable during this time.

From On Campus (Fredericton):

  • UNB student email (Office 365)
  • Desire2Learn
  • UCard Services, including:
    • UCard Online
    • UCard Gift deposits
    • UCard App
  • All non-UNB web pages and internet services (ex: Google, Facebook, etc.)
  • CANARIE & ECN services

From On Campus (Saint John):

  • UNB faculty/staff email (Exchange)
  • myUNB Portal
  • Access to Network printing and drives
  • UCard Services, including:
    • UCard Online
    • UCard Gift deposits
    • UCard App
    • UCard Phil Station deposits
  • Datatel
  • eServices
  • Footprints
  • CMS
  • All UNB Webpages
  • UNB's Virtual Private Network (VPN)

Fom Off Campus (Fredericton and Saint John):

  • UNB faculty/staff email (Exchange)
  • myUNB Portal
  • UCard Services, including:
    • UCard Online
    • UCard App
    • Purchases with UCard Cash at Smoke’s Poutinerie (Fredericton)
  • Access to Network drives
  • Datatel
  • eServices
  • Footprints
  • CMS
  • All UNB Webpages
  • UNB's Virtual Private Network (VPN)

No email messages will be lost during the outage. All emails will be put in a queue and delivered when services are restored.

This maintenance is part of the UNB Data Centre Renovations, a joint initiative between ITS and UNB Facilities Management.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Unscheduled Outage

Resolved

Sep 25, 2015 09:35 AM - Sep 27, 2015 10:30 AM

Network

Fredericton

The issues affecting our network traffic have been resolved. As such, there should no longer be slowness in accessing websites on campus.

If you are still noticing network slowness, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca

Some users may be experiencing network slowness. ITS is looking into the issue.

If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199

Unscheduled Outage

Resolved

Sep 24, 2015 10:00 AM - Sep 24, 2015 11:27 AM

Network,Wireless,VoIP

Fredericton

All network connectivity is now restored to Marshall d’Avray Hall.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Currently their are network connectivity issues impacting parts of Marshall d’Avray Hall.  ITS is investigating this and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Unscheduled Outage

Resolved

Sep 21, 2015 02:00 PM - Sep 21, 2015 03:38 PM

D2L Brightspace

All UNB Campuses

Users are now able to access their D2L.  

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.
 

Currently users are experiencing interminted authentication issues when accessing D2L.   The appropriate people are investigating this issue and hope to have it resolved shortly.  

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.
 

Unscheduled Outage

Resolved

Sep 21, 2015 12:54 PM - Sep 21, 2015 01:49 PM

D2L Brightspace

All UNB Campuses

Users are now able to access their D2L

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.
 

Users are currently  unable to access their D2L. The appropriate people have been notified and they are working on resolving this issue as quickly as possible.

Scheduled Outage

Resolved

Sep 20, 2015 06:00 AM - Sep 20, 2015 09:00 AM

Network

Fredericton

The network outage in Toole Hall has been completed, and network services have been restored. If you are experiencing issues accessing any network services, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca

On Sunday, September 20 from 6:00 a.m. to 9:00 a.m. (3 hours) network services will be unavailable in Toole Hall due to a planned emergency outage. As a result, access to the following services will be unavailable in Toole Hall during this time:

  • Wireless networks
  • Access to the internent
  • Network resources such as: departmental drives, network printers
  • VoIP phones

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Scheduled Outage

Resolved

Sep 20, 2015 06:00 AM - Sep 20, 2015 09:15 AM

myUNB Portal,e-Services,Datatel,Other,Mobile App

All UNB Campuses

Financial Services has completed their fiscal year end processing, and all affected services are now available again.

If you experience any issues accessing any UNB IT services, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca

On Sunday, September 20 from 6:00 a.m. to 9:00 a.m. (3 hours), some IT services will be unavailable while Financial Services performs their annual fiscal year-end processing. This outage will affect the following UNB services:

  • myUNB Portal
  • eServices
  • Datatel Colleague
  • Webadvisor online course registration
  • Web Time Entry
  • UNB Mobile App
  • Entrinisik Informer Reports

If you have any questions, please contact the ITS Help Desk at (506) 453-5199 or helpdesk@unb.ca.

Unscheduled Outage

Resolved

Sep 18, 2015 08:00 AM - Sep 18, 2015 12:03 PM

Network,Wireless,VoIP

Fredericton

Network connectivity issues impacting Toole Hall have been resolved.

If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca

Some users maybe experiencing network connectivity issues impacting Toole Hall.  ITS is investigating this and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca

Scheduled Outage

Resolved

Sep 13, 2015 06:00 AM - Sep 13, 2015 05:35 PM

Other,VoIP

All UNB Campuses

The scheduled maintenance has been completed, and all affected systems and services are running normally.


If you notice any issues as a result of this maintenance, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca

On Sunday, September 13 from 6 a.m. – 9 a.m. (3 hours), ITS will be performing maintenance on UNB’s 9-1-1 services for VoIP telephones on the Saint John campus. This maintenance will help ensure location information is always properly displayed when calling 9-1-1 from a VoIP telephone at UNB.

No interruption in 9-1-1 calling services is expected during this time.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Unscheduled Outage

Resolved

Sep 10, 2015 11:30 AM - Sep 10, 2015 12:15 PM

VoIP,Wireless,Network

Fredericton

There was no network connectivity in Toole Hall between 11:30am and 12:15pm today . The outage affected both wired and wireless internet access.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Unscheduled Outage

Resolved

Sep 10, 2015 11:14 AM - Sep 10, 2015 08:45 PM

Mobile App

All UNB Campuses

Users running Android OS 5.x can now authenticate into UNB's Mobile App.

If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199.

Currently users running  Android OS 5.x are having issues authenticating to UNB's Mobile App.  ITS is investigating this and hopes to have it resolve shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Unscheduled Outage

Resolved

Sep 09, 2015 03:00 PM - Sep 09, 2015 03:40 PM

Network,Wireless

Fredericton

There is currently no network connectivity in The Student Union Building (SUB) . The outage is affecting wired and wireless internet access. We are investigating the issue.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Unscheduled Outage

Resolved

Sep 08, 2015 07:40 AM - Sep 08, 2015 09:03 AM

Network,Wireless

Fredericton

All network connectivity has been restored to the Harriet Irving Library.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca
 

There is currently no network connectivity at The Harriet Irving library .
The outage is affecting wired and wireless internet access. We are investigating the issue.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca
 

Scheduled Outage

Resolved

Sep 03, 2015 02:00 AM - Sep 03, 2015 06:00 AM

Network

All UNB Campuses

The network maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Thursday, September 3 from 2 a.m. to 6 a.m. (4 hours), ITS will be performing maintenance on UNB’s network.

No interruption in IT services is expected during this time.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Scheduled Outage

Resolved

Aug 30, 2015 06:00 AM - Aug 30, 2015 09:00 AM

myUNB Portal,Email,D2L Brightspace,e-Services,Printing,File Sharing,Datatel,Web,Network,Wireless,VoIP

Fredericton

The network maintenance has been completed in LB Gym, Keirstead Hall and Carleton Hall.

If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199.

On Sunday, August 30 from 6 a.m. to 9 a.m. (3 hours), ITS will be performing maintenance on UNB’s network equipment in the following locations:

  • Keirstead Hall
  • Carleton Hall
  • Lady Beaverbrook (LB) Gym

As a result, all IT Services will be unavailable in these locations during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Unscheduled Outage

Resolved

Aug 26, 2015 12:00 PM - Aug 26, 2015 12:50 PM

Email

All UNB Campuses

Some Faculty & Staff were temporarily unable to access their email from local email clients (e.g. Outlook 2007, 2010).  This issue has been resolved.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Unscheduled Outage

Resolved

Aug 25, 2015 04:33 PM - Aug 25, 2015 05:12 PM

Web

All UNB Campuses

The issues with account activation should now be resolved. If you experience an error during the activation process, please wait 4-5 minutes before trying a subsequent activation.


If you require assistance with the account activation process, please contact the Help Desk: 453-5199 or helpdesk@unb.ca

Some individuals may be getting errors during the account activation process. ITS is aware of the issue, and is working to determine the cause.

If you have any questions or concerns, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca

Unscheduled Outage

Resolved

Aug 24, 2015 03:45 PM - Aug 24, 2015 03:50 PM

Web

All UNB Campuses

For about 5 minutes this afternoon, 3:45PM-3:50PM, the top level menu (Academics, Admissions, Money Matters, Student Life, Research, Athletics) on the UNB home page was not working. When users hovered the mouse cursor over any of the categories, the sub menu did not appear. 

The problem is now resolved. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. 

Scheduled Outage

Resolved

Aug 23, 2015 06:00 AM - Aug 23, 2015 10:30 AM

myUNB Portal,Email,D2L Brightspace,e-Services,Printing,File Sharing,Datatel,Web,Network,Wireless,VoIP

Fredericton

All network maintenance operations for today have been completed, and services in the affected buildings should all be available now. If you are still experiencing any issues accessing network services, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca

On Sunday, August 23 from 6 a.m. to 9 a.m. (3 hours), ITS will be performing maintenance on UNB’s network equipment in the following locations:

  • Head Hall (Old)
  • Gillan Hall
  • Lady Beaverbrook Gym

As a result, all IT Services will be unavailable in these locations during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Scheduled Outage

Resolved

Aug 19, 2015 10:00 AM - Aug 19, 2015 06:00 PM

Other

All UNB Campuses

UNB's Desire2Learn (D2L) course management system is now available.

If you have any issues with this system please contact the ITS Help Desk at (506) 453-5199 or via email at helpdesk@unb.ca

UNB's Desire2Learn (D2L) course management system will be unavailable today, Wednesday, August 19 between 10:00am and 6:00pm for system maintenance.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Unscheduled Outage

Resolved

Aug 17, 2015 08:00 AM - Aug 17, 2015 09:47 AM

Other

All UNB Campuses

 Access to UNB's Entrinsik Informer Reporting Service has been restored.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

The Entrinsik Informer reporting service (https://reports.unb.ca) is currently unavailable. ITS is investigating this and hopes to have it resolved shortly.  

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Scheduled Outage

Resolved

Aug 16, 2015 06:00 AM - Aug 16, 2015 08:00 AM

e-Services,Datatel,Mobile App

All UNB Campuses

The scheduled maintenance has been completed.

If you experience any issues please contact the ITS Help Desk at (506) 453-5199 or via email at helpdesk@unb.ca

On Sunday, August 16 from 6 a.m. to 8 a.m. (2 hours), some IT services will be unavailable to allow ITS to perform maintenance. This outage will affect the following UNB services:

  • UNB Mobile App
  • Datatel Colleague
  • eServices
  • Webadvisor online course registration
  • WebTimeEntry

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Unscheduled Outage

Resolved

Aug 14, 2015 08:36 AM - Aug 14, 2015 09:11 AM

Network

Fredericton

Network connectivity in Carleton has been resolved. Users will now be able to connect to the network.

If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199.

Some users maybe experiencing network connectivity issues in Carleton. ITS is investigating this and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199.

Unscheduled Outage

Resolved

Aug 10, 2015 11:54 AM - Aug 10, 2015 02:08 PM

Other

Fredericton

Users are now able to access UNB’s Course Registration System.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199
 

The WebAdvisor online course registration system is currently unavailable..

ITS is aware of the issue, and working toward a resolution.
 

Unscheduled Outage

Resolved

Aug 04, 2015 09:17 AM - Aug 04, 2015 02:56 PM

Other

All UNB Campuses

Users are now able to access UNB’s Course registration service.

If you have any questions or concerns about this issue, please contact the ITS Help Desk: helpdesk@unb.ca or (506) 453-5199.

 

The WebAdvisor online course registration system is currently unavailable..

ITS is aware of the issue, and working toward a resolution.

If you have any questions or concerns about this issue, please contact the ITS Help Desk: helpdesk@unb.ca or (506) 453-5199.

Scheduled Outage

Resolved

Jul 31, 2015 05:00 PM - Jul 31, 2015 11:55 PM

Other

All UNB Campuses

The software update was completed successfully, and affected UCard services are currently available.


If you are not able access any UCard services, please contact the ITS Help Desk for assistance: 453-5199 or helpdesk@unb.ca

On Friday, July 31 from 5 p.m. until midnight (8 hours), UCard Online will be unavailable due to a software update by our vendor. Faculty, staff and students will be unable to access UCard Online via a web browser or the UCard App during this time.

To add money to your UCard during the update, please visit the PHIL station in the Harriet Irving Library (Fredericton) or Hans W. Klohn Commons (Saint John). Note: PHIL stations accept bills only and do not give change.

If you have any questions, please contact the UNB Card Office at 453-5148 or ucard@unb.ca.

Scheduled Outage

Resolved

Jul 30, 2015 10:44 AM - Jul 30, 2015 05:00 PM

Network,Wireless

Fredericton

The network maintenance has now been completed. 

If you have any questions or concerns please contact the ITS Help Desk at 506-453-5199 or via email at helpdesk@unb.ca

ITS will be performing some equipment maintenance at 5pm today. We do not expect any services to be affected by this, but there potentially could be a brief internet outage.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca (506) 453-5199

Unscheduled Outage

Resolved

Jul 29, 2015 08:00 AM - Jul 29, 2015 09:50 AM

Network

All UNB Campuses

All network connectivity in old had all should now be restored. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Some users maybe experiencing network connectivity issues in Head Hall.  ITS is investigating this and hopes to have it resolved shortly.  

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Unscheduled Outage

Resolved

Jul 29, 2015 07:30 AM - Jul 29, 2015 10:08 AM

Other

All UNB Campuses

Users are now able to access the UCard Transact System.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

The tranasct system used for UCard is currently unavailable. During this outage users are unable to check the UCard balance, add money to the UCard, or use the UCard at any vendor. 

ITS is investigating the issue. 

If you have any questions or concerns please contact the ITS Help Desk at 453 - 5199, or helpdesk@unb.ca. 

Scheduled Outage

Resolved

Jul 29, 2015 06:30 AM - Jul 29, 2015 07:30 AM

myUNB Portal,Email,D2L Brightspace,e-Services,Datatel,Web,Other,Network

Fredericton

The maintenance was completed successfully.

If you have questions or concerns please  contact the ITS Help Desk at:  helpdesk@unb.ca or (506) 453-5199.

On Wednesday, July 29 from 6:30 a.m. to 7:30 a.m. (1 hour) UNB's commercial internet will be unavailable due to maintenance. As a result, access to the following services will be unavailable during this time:

From Off Campus

  • All UNB email
  • Access to Network drives
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn

From On Campus

  • Non-UNB web pages and services (ex: gmail, Facebook, etc.)
  • CANARIE & ECN services

Those located on campus will still be able to access UNB websites and network services during this time.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Scheduled Outage

Resolved

Jul 24, 2015 05:00 PM - Jul 24, 2015 05:15 PM

Network,Wireless

Saint John

The router repair has been completed and network access has been restored to the UNBSJ campus. 

 

If you experience any issues with this service please feel free to contact the ITS Help Desk at (506) 453-5199 or via email at helpdesk@unb.ca

There will be a short network outage on the UNBSJ campus to replace a failed part on the router. Outage will be 5 to 15 minutes. 

Unscheduled Outage

Resolved

Jul 24, 2015 08:15 AM - Jul 24, 2015 08:30 AM

Network,Wireless,VoIP

Fredericton

Network connectivity has been restored to Carleton Hall. 

If you have further questions or concerns please contact the ITS Help Desk at (506) 453-5199 or helpdesk@unb.ca. 

There is currently no network connectivity in Carleton Hall. Wired and wireless connections are unavailable, as well as VOIP phones. 

ITS is investigating the issue. 

If you have any questions or concerns please contact the ITS Help Desk at (506) 453-5199 or helpdesk@unb.ca. 

Unscheduled Outage

Resolved

Jul 22, 2015 07:39 AM - Jul 22, 2015 08:59 AM

Other

All UNB Campuses

Users are now able to access UNB's course registration system.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

The WebAdvisor online course registration system is currently unavailable..

ITS is aware of the issue, and working toward a resolution.

Scheduled Outage

Resolved

Jul 22, 2015 06:00 AM - Jul 22, 2015 07:00 AM

myUNB Portal,Email,D2L Brightspace,e-Services,Printing,File Sharing,Datatel,Web,Network,Wireless,VoIP

Fredericton

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, July 22 from 6 a.m. to 7 a.m. (1 hour), ITS will be performing maintenance on UNB’s network equipment in the Ludlow Hall.

As a result, all IT Services will be unavailable in this location during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Unscheduled Outage

Resolved

Jul 21, 2015 08:09 AM - Jul 21, 2015 08:46 AM

Web

All UNB Campuses

Users can now access UNB's WebAdvisor. Users will now be able to register for courses.

If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199

The WebAdvisor online course registration system is currently unavailable..

ITS is aware of the issue, and working toward a resolution.

If you have any questions or concerns about this issue, please contact the ITS Help Desk: helpdesk@unb.ca or (506) 453-5199.

Unscheduled Outage

Resolved

Jul 20, 2015 09:23 AM - Jul 20, 2015 09:29 AM

Other

All UNB Campuses

Users can now access UNB's WebAdvisor.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199
 

We are currently experiencing issues accessing UNB's WebAdvisor.  This would impact services such as:  UNB's Course Registration System, and TimeOnline.  ITS is investigating this and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199
 

Unscheduled Outage

Resolved

Jul 19, 2015 11:00 AM - Jul 19, 2015 09:50 PM

Library

All UNB Campuses

Users are once again able to bring up the login page and login to UNB Libraries.

Users are once again able to bring up the login page and login to UNB Libraries.

Unscheduled Outage

Resolved

Jul 16, 2015 12:00 PM - Jul 16, 2015 12:05 PM

Other

All UNB Campuses

The UNB Informer Reporting System is now available. If you experience any issues with this services please contact the ITS Help Desk at (506) 453-5199 or via email at helpdesk@unb.ca

The UNB Informer Reporting System is currently unavailable. ITS is investigating this and hopes to have it resolved shortly.

If you have any questions or concerns, or are in need of further assistance, please contact the ITS Help Desk at (506) 453 - 5199

Unscheduled Outage

Resolved

Jul 15, 2015 01:48 PM - Jul 15, 2015 04:01 PM

Network,Wireless

Fredericton

Users currently have no network connectivity in Ludlow Hall. ITS is investigating this and hopes to have it resolved shortly.  

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Unscheduled Outage

Resolved

Jul 15, 2015 08:34 AM - Jul 15, 2015 09:17 AM

e-Services

All UNB Campuses

Users should now be able to access their UNB eServices.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Some users are currently experiencing issues accessing eServices.  ITS is investigating this and hopes to have it resolved shortly.  

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Unscheduled Outage

Resolved

Jul 15, 2015 07:00 AM - Jul 15, 2015 11:28 AM

Wireless

Fredericton

NB students, Faculty, and staff are now able to access their myUNB WiFi wireless network.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Users maybe experiencing issues connecting to the myUNB WiFi wireless network.  ITS is investigating this and hopes to have it resolved shortly  
   
If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Scheduled Outage

Resolved

Jul 14, 2015 10:00 PM - Jul 15, 2015 02:00 AM

Email

All UNB Campuses

The maintenance on UNB's Faculty / Staff email servers has been completed successfully.  

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Tuesday, July 14 from 10 p.m. until 2:00 a.m. on Wednesday, July 15 (4 hours), ITS will be performing maintenance on UNB’s email servers for faculty/staff email.

During this time, faculty/staff may receive an error message when trying to log in to your UNB email. If this occurs, try again until you are successful.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Scheduled Outage

Resolved

Jul 12, 2015 02:00 AM - Jul 12, 2015 08:00 AM

D2L Brightspace

All UNB Campuses

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Sunday, July 12 from 2 a.m. – 8 a.m. (6 hours), Desire2Learn (D2L) will be unavailable for all students, faculty and staff due to scheduled maintenance.

If you have any questions, please contact UNB’s Centre for Enhanced Teaching and Learning (CETL) at 453-4744 or CETL@unb.ca.

Unscheduled Outage

Resolved

Jul 10, 2015 02:11 PM - Jul 10, 2015 02:57 PM

Web

All UNB Campuses

The Time Online Service is currently functioning normally if you are currently experiencing issues please contact the ITS Helpdesk at helpdesk@unb.ca or 453-5199.

Some people are experiencing issues when submitting their time online. ITS is currently looking into the issue.

If you have and questions or concerns, please contact the ITS Helpdesk at helpdesk@unb.ca or 453-5199.

Scheduled Outage

Resolved

Jul 10, 2015 12:00 PM - Jul 10, 2015 12:30 PM

Web

All UNB Campuses

The configuration changes for the Website Content Management System (https://cms.unb.ca) were applied successfully. The service is now available.

If you have any questions or concerns about this issue, please contact the ITS Help Desk: helpdesk@unb.ca or (506) 453-5199

There will be an emergency outage of the Website Content Management System (https://cms.unb.ca) for noon today to make some necessary configuration changes. This outage is expected to last no more than 30 minutes.

If you have any questions or concerns about this issue, please contact the ITS Help Desk: helpdesk@unb.ca

Scheduled Outage

Resolved

Jul 08, 2015 06:00 AM - Jul 08, 2015 07:00 AM

myUNB Portal,Email,D2L Brightspace,e-Services,Printing,File Sharing,Datatel,Web,Network,Wireless,VoIP

Fredericton

The maintenance has been completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

On Wednesday, July 8 from 6 a.m. to 7 a.m. (1 hour), ITS will be performing maintenance on UNB’s network equipment in the IUC Forestry building.

As a result, all IT Services will be unavailable in this location during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Unscheduled Outage

Resolved

Jul 07, 2015 08:50 PM - Jul 07, 2015 09:45 PM

myUNB Portal,Web

All UNB Campuses

The issues with WebAdvisor have been resolved, and the affected services are working normally again.


If you are still experiencing any issues accessing online IT services, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199.

WebAdvisor is currently experiencing some authentication issues for existing accounts. Currently faculty, staff, and students are not able to log into WebAdvisor, and the course registration links in the myUNB portal are generating an error.

Affected services include:

  • Course Registration
  • Time Online
  • Income Tax Forms

ITS is aware of the issue, and working toward a resolution. If you have any questions or concerns about this issue, please contact the ITS Help Desk: helpdesk@unb.ca

Unscheduled Outage

Resolved

Jun 26, 2015 08:24 AM - Jun 26, 2015 08:56 AM

Other

All UNB Campuses

Currently UNB’s Content Management System (CMS) is now available.

If you have any questions or concerns, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

Currently UNB’s Content Management System (CMS) is not available. ITS is working to have this service restored as quickly as possible.

If you have any questions or concerns, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

Unscheduled Outage

Resolved

Jun 22, 2015 08:15 AM - Jun 22, 2015 08:48 AM

Network,Wireless,VoIP

Fredericton

All network connectivity in the IUC / Forestry building should now be restored. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

IUC / Forestry is currently experiencing network connectivity issues.  ITS is investigating this and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Unscheduled Outage

Resolved

Jun 11, 2015 07:49 AM - Jun 11, 2015 08:14 AM

Network,Wireless,VoIP

Fredericton

The Outage has been resolved. All Services in Bailey Hall are now online.

If you have any questions or concerns, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

Bailey Hall is experiencing an electrical problem. All network services are currently up but may go down shortly. ITS is investigating.

If you have any questions or concerns, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

Scheduled Outage

Resolved

Jun 07, 2015 06:00 AM - Jun 07, 2015 09:00 AM

Other

All UNB Campuses

The LimeSurvey Upgrade has been completed successfully.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

On Sunday, June 7 from 6 a.m. to 9 a.m. (3 hours), ITS will be upgrading LimeSurvey (http://surveys.unb.ca) to the latest version. Faculty, staff and students will be unable to access LimeSurvey or any active surveys during this time.

Following the upgrade, the LimeSurvey Administration interface (http://surveys.unb.ca/admin) will have a new look and feel; however, all functionality will remain the same.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Unscheduled Outage

Resolved

Jun 04, 2015 01:00 PM - Jun 04, 2015 01:25 PM

Other

All UNB Campuses

Access to UNB's Informer Reporting System has been restored. 

If you have any questions or concerns, or are in need of further assistance, please contact the ITS Help Desk at (506) 453 - 5199.
 

UNB's Informer Reporting System is currently unavailable.  ITS is investigating this and hopes to have it resolved shortly.

If you have any questions or concerns, or are in need of further assistance, please contact the ITS Help Desk at (506) 453 - 5199
 

Unscheduled Outage

Resolved

Jun 04, 2015 10:20 AM - Jun 04, 2015 10:30 PM

Other

All UNB Campuses

UCard Online outage has been resolved. All UCard Online Services have been restored and are back to normal.

If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or (506) 453-4864.

UCard Online outage has been resolved. All UCard Online Services have been restored and are back to normal.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or (506) 453-4864.

Scheduled Outage

Resolved

Jun 04, 2015 04:00 AM - Jun 04, 2015 07:00 AM

Other

All UNB Campuses

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

On Thursday, June 4 from 4 a.m. to 7 a.m. (3 hours), UCard Online will be unavailable due to a software update by our vendor. Faculty, staff and students will be unable to access UCard Online via a web browser or the UCard App during this time.

If you have any questions, please contact the UNB Card Office at 453-5148 or ucard@unb.ca.

Scheduled Outage

Resolved

Jun 03, 2015 06:00 AM - Jun 03, 2015 07:00 AM

myUNB Portal,Email,D2L Brightspace,e-Services,Printing,File Sharing,Datatel,Web,Other,Network,Wireless,VoIP

Fredericton

The scheduled outage in the Facilities Management building is now complete.

If you have any questions or concerns, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

On Wednesday, June 3 from 6 a.m. to 7 a.m. (1 hour), ITS will be performing maintenance on UNB’s network equipment in the Facilities Management Building on the Fredericton campus.

As a result, all IT Services will be unavailable in this location during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Unscheduled Outage

Resolved

Jun 02, 2015 09:52 AM - Jun 02, 2015 10:29 AM

myUNB Portal,e-Services

All UNB Campuses

The intermittent issues with myUNB Portal and eServices are now resolved

If you have any questions or concerns, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

There are intermittent problems with the the myUNB portal and eServices. ITS is investigating.

If you have any questions or concerns, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

Scheduled Outage

Resolved

Jun 01, 2015 12:05 PM - Jun 01, 2015 01:25 PM

Network,Wireless,VoIP

Fredericton

The emergency network outage has been completed successfully.  All network connectivity should now be restored to Ludlow Hall.

If you have questions or concerns please contact he ITS Help Desk at:  helpdesk@unb.ca or 453-5199

There well be an emergency network outage impacting Ludlow Hall from 12:10pm to 12:25pm today.  

If you have questions or concerns please contact he ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Scheduled Outage

Resolved

Jun 01, 2015 06:00 AM - Jun 01, 2015 07:00 AM

myUNB Portal,Printing,Datatel,Other

All UNB Campuses

The scheduled maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help  Desk at:  helpdesk@unb.ca or 453-5199
 

On Monday, June 1 from 6 a.m. to 7 a.m. (1 hour), some IT services will be unavailable to allow ITS to perform maintenance.

The following UNB services will be unavailable during the maintenance time:

  • myUNB Portal
  • Datatel Colleague
  • eServices
  • Webadvisor online course registration
  • WebTimeEntry
  • UCard Deposits (via online, app, PHIL Station)
  • UCard Purchases

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Unscheduled Outage

Resolved

May 28, 2015 03:15 PM - May 29, 2015 08:25 AM

Network,Wireless

Saint John

The network issues on the Saint John campus have been resolved.

If You have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

We are having network issues on the Saint John Campus. Some users are experiencing issues accessing their network drives (for example P:\ and H:\), and may have issues getting onto wireless.
 
ITS and ISS are currently working on resolving this issue.
 

Scheduled Outage

Resolved

May 26, 2015 06:00 AM - May 26, 2015 07:00 AM

Other

All UNB Campuses

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Tuesday, May 26 from 6 a.m. – 7 a.m. (1 hour), ITS will be performing maintenance within UNB’s Data Centre in Head Hall.

As a result, UNB’s Virtual Private Network (VPN) will be temporarily unavailable during this time.

This maintenance is part of UNB Data Centre Renovations, a joint initiative between ITS and UNB Facilities Management.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Unscheduled Outage

Resolved

May 25, 2015 08:08 AM - May 26, 2015 08:00 AM

Web

All UNB Campuses

The online registration system, Webadvisor, is currently unavailable. This affects student course registration. ITS is currently investigating the issue. 

If you have any questions or concerns please contact the ITS Help Desk at: 453-5199 or helpdesk@unb.ca.

Scheduled Outage

Resolved

May 24, 2015 09:00 AM - May 24, 2015 12:00 PM

Other,VoIP

All UNB Campuses

On Sunday, May 24 between 11 a.m. – 12 p.m. (1 hour), ITS will be performing additional maintenance within UNB’s Data Centre impacting 9-1-1 calling from VoIP telephones.

During the one hour outage, 9-1-1 calling from a VoIP phone will still work; however, the location information will display as ‘Head Hall’ regardless of the caller’s location on campus.

Please contact UNB Fredericton’s Security & Traffic at 453-4830 or UNB Saint John’s Security & Safety at 648-5675 immediately after calling 9-1-1 to ensure emergency responders are met and directed to your specific location on campus.

Other impacted IT Services

The following services will also be intermittently unavailable between 9 a.m. and 12 p.m.:
 

  • UCard and Printing Services
    • Printing
    • UCard purchases
    • Access to UCard Online
    • UCard Gift deposits
    • UCard PHIL Station deposits (HIL and HWK locations)
  • UNB’s account activation services. You will be unable to:
    • Change or reset your UNB password
    • Claim a new UNB account
    • Set or change your UNB email name
    • Set or change your primary UNB email address
  • UNB’s Virtual Private Network (VPN)
  • Some UNB Licensed Software:
    • SPSS
    • Geomatica
    • Spartan
    • MicroSurveyCAD
    • GeoSlope
    • Remsoft

This maintenance is part of UNB Data Centre Renovations, a joint initiative between ITS and UNB Facilities Management.

If you have any questions or concerns, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Scheduled Outage

Resolved

May 24, 2015 06:00 AM - May 24, 2015 09:00 AM

myUNB Portal,Email,Library,D2L Brightspace,e-Services,Printing,File Sharing,Datatel,Web,Other,Network

All UNB Campuses

On Sunday, May 24, from 6 a.m. – 9 a.m. (3 hours), ITS will be performing maintenance within UNB's Data Centre.

As a result, several UNB IT services will be temporarily unavailable during this time, including:

  • All UNB email
  • VoIP Voicemail (other phone services will continue to work)
  • Access to Network printing and drives
  • myUNB Portal
  • Datatel
  • eServices
  • Footprints
  • All UNB webpages
  • CMS
  • Desire2Learn

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

This maintenance is part of the UNB Data Centre Renovations, a joint initiative between ITS and UNB Facilities Management.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Scheduled Outage

Resolved

May 22, 2015 06:00 AM - May 22, 2015 07:00 AM

Other

All UNB Campuses

This maintenance has been rescheduled.  A new Scheduled outage will be posted once the date and time has been confirmed.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Friday, May 22 from 6 a.m. – 7 a.m. (1 hour), ITS will be performing maintenance within UNB’s Data Centre in Head Hall.

As a result, the following IT services will be temporarily unavailable during this time:

  • UNB’s Virtual Private Network (VPN)
  • Some UNB Licensed Software:
    • SPSS
    • Geomatica
    • Spartan
    • MicroSurveyCAD
    • GeoSlope
    • Remsoft

This maintenance is part of UNB Data Centre Renovations, a joint initiative between ITS and UNB Facilities Management.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Scheduled Outage

Resolved

May 21, 2015 06:00 AM - May 21, 2015 07:00 AM

Other,VoIP

All UNB Campuses

 This maintenance has been rescheduled.  A new Scheduled outage will be posted once the date and time has been confirmed.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Thursday, May 21 from 6 a.m. – 7 a.m. (1 hour), ITS will be performing maintenance within UNB’s Data Centre which will impact 9-1-1 calling from VoIP telephones.

During the one hour outage, 9-1-1 calling from a VoIP phone will still work; however, the location information will display as ‘Head Hall’ regardless of the caller’s location on campus.

Please contact UNB Fredericton’s Security & Traffic at 453-4830 or UNB Saint John’s Security & Safety at 648-5675 immediately after calling 9-1-1 to ensure emergency responders are met and directed to your specific location on campus.

The following services will also be unavailable during the outage:

  • UCard and Printing Services
    • Printing
    • UCard purchases
    • Access to UCard Online
    • UCard Gift deposits
    • UCard PHIL Station deposits
  • UNB’s account activation services. You will be unable to:
    • Change or reset your UNB password
    • Claim a new UNB account
    • Set or change your UNB email name
    • Set or change your primary UNB email address

This maintenance is part of UNB Data Centre Renovations, a joint initiative between ITS and UNB Facilities Management.

If you have any questions or concerns, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Unscheduled Outage

Resolved

May 20, 2015 10:45 AM - May 20, 2015 11:04 AM

Datatel

All UNB Campuses

UNBs Datatel Services are now be available. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Datatel is unavailable. Users are unable to login the Datatel UI online at https://datatelui.unb.ca/live/.

Links within eServices which access Datatel, such as TimeOnline and Class Schedule, may also be unavailable. We are investigating the issue.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Unscheduled Outage

Resolved

May 19, 2015 07:00 AM - May 19, 2015 01:00 PM

Email

All UNB Campuses

All UNB Alumni should now be able to access their UNB email services.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Recent UNB Alumni maybe experiencing issues accessing their UNB Webmail.  This issue should be resolved this morning once our updates have finished running.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Unscheduled Outage

Resolved

May 14, 2015 12:15 PM - May 14, 2015 02:53 PM

myUNB Portal

All UNB Campuses

The outage has been resolved. myUNB Links are now available.

The links on Page 2 of the Quick Launch menu in the myUNB Portal are currently unavailable. ITS is investigating the issue. 

 

If if you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

Unscheduled Outage

Resolved

May 10, 2015 09:50 AM - May 10, 2015 03:37 PM

D2L Brightspace

All UNB Campuses

Access to Desire2Learn (D2L) has been restored. If you are still unable to access the D2L resources, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199.

Desire2Learn (D2L) is currently experiencing an issue loading the home screen. After logging in, users are receiving an internal error message.


The D2L support team is aware of the issue, and working to resolve it.

Unscheduled Outage

Resolved

May 10, 2015 06:15 AM - May 10, 2015 07:15 AM

myUNB Portal

All UNB Campuses

There was an unplanned outage of the myUNB portal from 6:15 am - 7:15 am on Sunday, May 10.

Scheduled Outage

Resolved

May 10, 2015 06:00 AM - May 10, 2015 06:15 AM

e-Services,Datatel

All UNB Campuses

The scheduled maintenance has been completed successfully, and the affected services are functioning normally.


If you are not able to access your IT services, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199.

On Sunday, May 10 from 6 a.m. to 6:30 a.m. (30 minutes), some IT services will be unavailable to allow ITS to perform maintenance. This outage will affect the following UNB services:

  • eServices
  • Datatel Colleague
  • Webadvisor online course registration
  • WebTimeEntry

The following services will also be briefly unavailable (less than 5 minutes) during the outage window:

  • myUNB Portal
  • UNB WordPress blogs (blogs.unb.ca)
  • CMS
  • Footprints
  • UNB website (www.unb.ca/...)
  • Secure UNB webpages (secure.unb.ca/…)

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Scheduled Outage

Resolved

May 10, 2015 06:00 AM - May 10, 2015 08:01 AM

File Sharing

All UNB Campuses

The scheduled maintenance for UNB departmental drives (P:) has been completed successfully.


If you are not able to access your network drives, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199.

On Sunday, May 10 from 6 a.m. to 9 a.m. (3 hours), ITS will be performing maintenance on UNB departmental (P:) drives.

Faculty, staff, and students located on and off campus will be unable to access any files saved on their departmental (P:) drive during this time.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Scheduled Outage

Resolved

May 10, 2015 02:00 AM - May 10, 2015 08:13 AM

D2L Brightspace

All UNB Campuses

The scheduled maintenance of Desire2Learn (D2L) has been completed, an should now be available for all students, faculty and staff.

On Sunday, May 10 from 2 a.m. – 8 a.m. (6 hours), Desire2Learn (D2L) will be unavailable for all students, faculty and staff due to scheduled maintenance.

If you have any questions, please contact UNB’s Centre for Enhanced Teaching and Learning (CETL) at 453-4744 or CETL@unb.ca .

Unscheduled Outage

Resolved

May 07, 2015 11:00 AM - May 07, 2015 01:51 PM

Other

Fredericton

All students should now be able to login to ITS Lab managed computers.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Currently students are unable to login to ITS managed Lab computers.  ITS is investigating this and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199. 

Scheduled Outage

Resolved

May 07, 2015 09:00 AM - May 08, 2015 10:00 AM

Wireless

Fredericton

All users are now able to access UNB wireless networks.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

 

-------

 

There will be intermittent wireless outages across the UNBF campus between 9:00am and 10:00pm today.  This is to resolve current wireless connectivity issues.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Some users maybe experiencing issues connecting to the myUNB WiFi wireless network.  ITS is investigating this issue and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199

Scheduled Outage

Resolved

May 06, 2015 06:00 AM - May 06, 2015 07:00 AM

Wireless

Fredericton

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

On Wednesday, May 6 from 6 a.m. – 7 a.m. (1 hour), UNB’s wireless network on the Fredericton campus will be unavailable to allow ITS to perform maintenance. Faculty, staff and students located on campus will be unable to access any wireless network services during this time.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Scheduled Outage

Resolved

May 06, 2015 06:00 AM - May 06, 2015 07:00 AM

myUNB Portal,Email,D2L Brightspace,e-Services,Printing,File Sharing,Datatel,Network,Wireless,VoIP

Fredericton

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca and 453-5199.

On Wednesday, May 6 from 6 a.m. to 7 a.m. (1 hour), ITS will be performing maintenance on UNB’s network equipment in the Forestry and Geology Building on the Fredericton campus.

As a result, all IT Services will be unavailable in this location during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Unscheduled Outage

Resolved

May 05, 2015 11:25 AM - May 05, 2015 11:43 AM

Datatel

All UNB Campuses

Users should now be able to access UNB's Datatel Service

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Some users maybe experiencing issues accessing UNB's Datatel services.  ITS is investigating this and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Unscheduled Outage

Resolved

May 05, 2015 08:15 AM - May 05, 2015 08:54 AM

Other

All UNB Campuses

Users are now able to access UNB’s WebAdvisor. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

UNB’s Course Registration Service, WebAdvisor is currently unavailable.  ITS is investigating this issue and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Scheduled Outage

Resolved

May 04, 2015 05:00 PM - May 04, 2015 05:15 PM

Datatel

All UNB Campuses

The emergency scheduled outage has been completed successfully, and service has been restored. If you are experiencing any issues accessing Datatel, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199.

There will be an emergency scheduled outage for Colleague at 5pm Monday May 4th, 2015 for one hour.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Unscheduled Outage

Resolved

May 04, 2015 02:00 PM - May 04, 2015 05:15 PM

Datatel

All UNB Campuses

Access to Datatel has been restored. If you are still unable to authenticate to Datatel, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199.

Users are currently unable to authenticate to Datatel. ITS is working on a solution to this issue. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. 

Unscheduled Outage

Resolved

May 01, 2015 04:51 PM - May 01, 2015 06:07 PM

File Sharing

Fredericton

Access to UNB network drives has been restored. If you are still experiencing issues accessing your network drives, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199. 

UNB network drives (such as P, J, and H) are currently unavailable. ITS is aware of the issue, and is investigating it. 

Scheduled Outage

Resolved

Apr 29, 2015 12:00 PM - Apr 29, 2015 01:00 PM

Other

All UNB Campuses

The maintenance on UNB’s WordPress Blogs (blogs.unb.ca) services was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

On Wednesday, April 29 from 12 p.m. to 1 p.m. (1 hour), UNB WordPress Blogs (blogs.unb.ca) will be unavailable to allow ITS to perform important updates. Faculty, staff and students will be unable to access or edit any UNB blogs during this time, including:

  • Faculty & Staff myUNB News
  • Student myUNB News (Fredericton and Saint John)
  • The UNB Newsroom

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Unscheduled Outage

Resolved

Apr 27, 2015 08:00 AM - Apr 27, 2015 11:19 AM

myUNB Portal

All UNB Campuses

All users should now be able to access all their UNB resources through their myUNB Portal.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca
 

Certain faculty and staff members may not be able to access their UNB email account, eServices, Desire2Learn (D2L), etc through the myUNB Portal.

To directly access your UNB secure services please go to the following URLs:

UNB Webmail:  https://unbmail.unb.ca/
eService:  https://eservices.unb.ca
Desire2Learn (D2L):  https://lms.unb.ca
Online registration:  https://www.unb.ca/registration

ITS is working to resolve this issue as soon as possible.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca
 

Unscheduled Outage

Resolved

Apr 26, 2015 10:00 AM - Apr 26, 2015 01:00 PM

Email

All UNB Campuses

This issue has now been resolved. Faculty and Staff should now be able to access their UNB email VIA the myUNB Portal.

Certain faculty and staff members may not be able to access their UNB email account through the myUNB Portal. 

To access you UNB email, please navigate to the following URL:

https://unbmail.unb.ca/

ITS is working to resolve this issue as soon as possible. 

If you have any questions, please contact the ITS Help Desk at 453-5199 or mailto:helpdesk@unb.ca

Scheduled Outage

Resolved

Apr 26, 2015 07:00 AM - Apr 26, 2015 09:00 AM

myUNB Portal

All UNB Campuses

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

On Sunday, April 26 from 7 a.m. – 9 a.m. (2 hours), the myUNB Portal will be unavailable while ITS replaces it with UNB’s new Portal solution.

Following the outage, faculty, staff and students will be able to access the new Portal at https://my.unb.ca .

To learn more about the new myUNB, visit ITS’s Portal Replacement webpage.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Unscheduled Outage

Resolved

Apr 22, 2015 10:30 AM - Apr 22, 2015 10:55 AM

myUNB Portal

All UNB Campuses

User are now able to access UCard Online through their myUNB Portal.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca (506) 453-5199.

UNB’s UCard Online service is currently unavailable.  ITS is investigating this issue and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Scheduled Outage

Resolved

Apr 19, 2015 04:00 AM - Apr 19, 2015 06:00 AM

Other

All UNB Campuses

The Scheduled Maintenance has been completed successfully, and all systems are running normally.

On Sunday, April 19 from 4 a.m. – 6 a.m. (2 hours), access to UCard Online (via the myUNB Portal) will be unavailable while the Vendor performs maintenance on our system.

During this time, you won’t be able to use UCard Online or the Gift Deposit option to add funds to your UCard; however, you will still be able to use your UCard for printing and to make purchases as normal.

If you have any questions, please contact the UNB Card Office at card@unb.ca or 453-5148.

Unscheduled Outage

Resolved

Apr 17, 2015 03:45 AM - Apr 17, 2015 09:45 AM

Email

All UNB Campuses

UNB listserv was unavailable between 3:45am and 9:45am This morning.  

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Scheduled Outage

Resolved

Apr 12, 2015 06:00 AM - Apr 12, 2015 09:00 AM

Email

All UNB Campuses

The maintenance on UNB's Outlook Web Access (OWA) for Faculty/Staff was completed successfully.

If you have questions or concerns, please contact the ITS Help Desk at:  helpdesk@unb.ca or (506) 453-5199

On Sunday, April 12 from 6 a.m. to 9 a.m. (3 hours), Outlook Web Access (OWA) for faculty/staff – accessed through the myUNB Portal – will be unavailable while ITS performs updates necessary for the new myUNB Portal coming April 26.

Email will continue to be available through desktop mail clients (ie: Outlook) and on mobile devices during this time.

Following the outage, depending on how you access OWA you may notice changes to the log in screen.

To learn more about the new myUNB Portal coming on April 26, visit www.unb.ca/its/about-its/projects/myunbportal.html.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Unscheduled Outage

Resolved

Apr 08, 2015 03:00 PM - Apr 16, 2015 10:54 AM

VoIP

Fredericton

The affected UNB auto attendant numbers are now playing the appropriate recorded message.


If you have any questions or concerns, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca

Some UNB auto attendant numbers are currently playing a system error message instead of the recorded message. We are working to get this resolved as soon as possible.


If you have any questions or concerns, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca

Scheduled Outage

Resolved

Apr 08, 2015 06:00 AM - Apr 08, 2015 07:00 AM

Other

Fredericton

The maintenance was completed successfully.

If you have questions or concerns pleas contact the ITS Help Desk at:  helpdesk@unb.ca or (506) 453-5199.

On Wednesday, April 8 from 6 a.m. to 7 a.m. (1 hour), ITS will be performing maintenance on UNB's commercial internet on the Fredericton campus.

During this time, individuals located on the Fredericton campus will only be able to visit UNB-hosted web pages and access to external websites will be intermittently unavailable.

Individuals off campus will not be able to access the following UNB web pages:

  • UNB faculty/staff email
  • myUNB Portal
  • Datatel
  • eServices
  • Footprints
  • CMS

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Unscheduled Outage

Resolved

Apr 01, 2015 09:00 AM - Apr 02, 2015 08:07 AM

Network,Wireless

Fredericton

Network connectivity Issues in Carleton Hall have been resolved.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

There are possible network connectivity issues in Carleton Hall.  ITS is investigating these issues and hopes to have it resolved shortly. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Scheduled Outage

Resolved

Apr 01, 2015 06:00 AM - Apr 01, 2015 07:00 AM

myUNB Portal,Email,D2L Brightspace,e-Services,Printing,File Sharing,Datatel,Network,Wireless,VoIP

Fredericton

The scheduled maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or (506) 453-5199.

On Wednesday, April 1 from 6 a.m. to 7 a.m. (1 hour), ITS will be performing maintenance on UNB’s network equipment in Carleton Hall. As a result, the following IT Services will be unavailable in Carleton Hall during this time:

  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • UNB Wireless
  • myUNB Portal
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Unscheduled Outage

Resolved

Mar 31, 2015 02:00 PM - Mar 31, 2015 02:37 PM

Other

All UNB Campuses

Users should now be able to activate their UNB IT Services. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

UNB’s Account Activation process is currently unavailable.  ITS is investigating this issue and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Scheduled Outage

Resolved

Mar 31, 2015 12:00 PM - Mar 31, 2015 12:20 PM

Other

All UNB Campuses

The scheduled maintenance for  Astra Schedule was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

On Tuesday, March 31 from 12:00 p.m. to 12:20 p.m. (20 minutes), ITS will be performing maintenance on Astra Schedule, UNB’s room booking service. Faculty, staff and students will be unable to access Astra Schedule during this time.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Scheduled Outage

Resolved

Mar 29, 2015 06:00 AM - Mar 29, 2015 07:15 AM

e-Services,Datatel

All UNB Campuses

The scheduled maintenance for some IT services has been completed successfully, and all affected services have been restored.

If you are experiencing any issues accessing online services, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca

On Sunday, March 29 from 6 a.m. to 8 a.m. (2 hours), some IT services will be unavailable to allow ITS to perform maintenance. This outage will affect the following UNB services:

  • Datatel Colleague
  • eServices
  • Webadvisor online course registration
  • WebTimeEntry

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Unscheduled Outage

Resolved

Mar 27, 2015 10:15 AM - Mar 27, 2015 11:54 AM

Network,Wireless,VoIP

Fredericton

All network connectivity has been restored to Tilley Hall.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Some users maybe experiencing network connectivity issues in Tilley Hall.  ITS is investigating this and hopes to have it resolved shortly.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Unscheduled Outage

Resolved

Mar 27, 2015 07:56 AM - Mar 27, 2015 08:13 AM

Network,Wireless,VoIP

Fredericton

All network connectivity has now been restored to Tilley Hall.


If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.a or 453-5199.

Some users maybe experiencing network connectivity issues in Tilley Hall.  ITS is investigating this and hopes to have it resolved shortly.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Unscheduled Outage

Resolved

Mar 25, 2015 02:00 PM - Mar 25, 2015 04:10 PM

Network,Wireless,VoIP

Fredericton

The network issues in Tilley Hall have been resolved. If you are still unable to access the network, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca

Some users maybe experiencing networking issues affecting Tilley Hall.  ITS is investigating this and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Unscheduled Outage

Resolved

Mar 19, 2015 12:00 PM - Mar 19, 2015 12:41 PM

Web

All UNB Campuses

The emergency maintenance was completed successfully.

If you have any questions please contact the ITS Help Desk at helpdesk@unb.ca or 506-453-5199
 

At noon today ITS will be performing an emergency reboot of one of our servers that will impact the main UNB webpage (www.unb.ca) as well as faculty and departmental websites (www.unb.ca/...). Other online resources may be impacted as well. The outage should be less than 30 minutes.


The following IT services will continue to function normally during the outage:
•    UNB email
•    eServices
•    myUNB Portal
•    D2L
•    FootPrints


If you have any questions please contact the ITS Help Desk at:  helpdesk@unb.a or 453-5199.
 

Unscheduled Outage

Resolved

Mar 19, 2015 11:25 AM - Mar 19, 2015 02:48 PM

Wireless

All UNB Campuses

All UNB wireless connectivity should now be restored. 

If you have questions or concerns please  contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Users may be experiencing intermittent wireless issues. They may be prompted for their password and will not be able to login to the wireless networks.

ITS is currently investigating and hope to have this resolved shortly.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Unscheduled Outage

Resolved

Mar 18, 2015 03:00 PM - Mar 19, 2015 08:30 AM

Network,Wireless,VoIP

Fredericton

All network connectivity to MacLaggan Hall should now be restored.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

There is currently network connectivity issues impacting MacLaggan Hall.  This is impacting phones, wireless, and wired network connectivity.  

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Unscheduled Outage

Resolved

Mar 18, 2015 01:35 PM - Mar 19, 2015 08:33 AM

Wireless

Fredericton

Wireless network connectivity issues at the HIL library should now be resolved.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

We are currently experiencing intermittent wireless network issues at the Harriet Irving Library. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. 

Unscheduled Outage

Resolved

Mar 18, 2015 01:09 PM - Mar 18, 2015 03:00 PM

Network,Wireless,VoIP

Fredericton

All network connectivity should now be restored to R.N. Scott Hall.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

There is currently no wireless network connectivity in R.N. Scott Hall.  ITS is investigating the issue. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Unscheduled Outage

Resolved

Mar 18, 2015 08:30 AM - Mar 18, 2015 09:42 AM

Network

Fredericton

All network connectivity across campus should now be restored.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Due to power outages last night across the Fredericton campus there are some intermittent network outages. ITS is investigating and bringing equipment up as fast as possible.

If you have any questions or concerns about this, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca

Unscheduled Outage

Resolved

Mar 13, 2015 08:00 AM - Mar 13, 2015 08:05 AM

Email

All UNB Campuses

To resolve this issue, please do the following:
Go to Settings > Mail, Contacts, Calendars.
Select Exchange > Account.
In the Username field, enter ‘unbdomain\’ in front of your UNB login ID.
Touch Done to finish.
Note: If you go back and double check your settings, you may notice that the ‘unbdomain\’ no longer appears in front of your login ID. This is normal.

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Currently some faculty & Staff maybe experiencing issues when accessing their UNB email on Apple devices.  ITS is investigating this and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or (506) 453-5199

Unscheduled Outage

Resolved

Mar 12, 2015 02:40 PM - Mar 12, 2015 05:00 PM

Email

All UNB Campuses

UNB Faculty and Staff should now have full access to UNB's email services

If you have questions or concerns please contact the ITS Help desk at:  helpdesk@unb.ca or 453-5199.

UNB Faculty and Staff maybe experiencing intermittent issues when trying to access their UNB email.  ITS Is investigating this issue and hopes to have it resolved shortly.  

If you have questions or concerns please contact the ITS Help desk at:  helpdesk@unb.ca or 453-5199.

Unscheduled Outage

Resolved

Mar 11, 2015 12:00 PM - Mar 12, 2015 06:40 PM

Network

All UNB Campuses

Intermittent network slowness on campus should now be resolved.

If you have questions or concerns please contact the ITSHelp Desk at:  helpdesk@unb.ca or 453-5199.

Currently people using the UNB network are experiencing intermittent Internet speed issues. ITS is investigating the issue. If you have any questions or concerns please feel free to contact the ITS Help Desk at (506) 453-5199 or via email at helpdesk@unb.ca

Scheduled Outage

Resolved

Mar 11, 2015 12:00 AM - Mar 11, 2015 06:30 AM

Email

All UNB Campuses

The maintenance on UNB's Faculty/Staff Email Server has been completed

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

On Wednesday, March 11 from 12 a.m. until 6:30 a.m. (6.5 hours), ITS will be performing maintenance on UNB’s email servers for faculty/staff email.

During this time, faculty/staff may receive an error message when trying to log in to your UNB email. If this occurs, try again until you are successful.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Unscheduled Outage

Resolved

Mar 10, 2015 03:25 PM - Mar 10, 2015 03:30 PM

D2L Brightspace

All UNB Campuses

Users should now be able to access UNBs D2L online course management service.

If you have questions or concerns please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199.

 

UNBs Desire 2 Learn (D2L) is currently unavailable.  ITS is investigating this issue and hopes to have it resolved shortly.


If you have questions or concerns please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199.
 

Unscheduled Outage

Resolved

Mar 06, 2015 01:30 PM - Mar 09, 2015 08:01 AM

Web

Fredericton

The network issues accessing off campus websites from on campus should now be resolved.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Some users maybe experiencing issues accessing off campus websites from on campus.  ITS is investigating this and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 4353-5199 

Unscheduled Outage

Resolved

Mar 03, 2015 08:00 AM - Mar 03, 2015 09:00 AM

Network,Wireless,VoIP

Fredericton

All network connectivity should now be restored.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Some users are currently experiencing network issues including wireless connectivity impacting Marshall D'Avray Hall.  ITS is investigating this and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199
 

Unscheduled Outage

Resolved

Mar 01, 2015 12:00 AM - Mar 01, 2015 09:20 AM

Web

All UNB Campuses

Students should now be able to access UNBs summer course online registration service.

If you have questions or concerns please contact he ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

 

 

Summer Course Registration was supposed to be available to students as of 12:00 a.m. (Sunday, March 1).  This service is currently not available.  ITS is investigating this issue and hopes to have it resolved shortly.  

 

 

If you have questions or concerns please contact he ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Unscheduled Outage

Resolved

Mar 01, 2015 12:00 AM - Mar 01, 2015 12:15 PM

Network

All UNB Campuses

Users should now be able to access UNBs VPN services.  

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

UNB’s VPN Client

 

UNB’s VPN access is currently unavailable.  ITS is investigating this issue and hopes to have it resolved shortly.

 

If you have questions or concerns please contact he ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Scheduled Outage

Resolved

Feb 28, 2015 06:00 PM - Feb 28, 2015 11:55 PM

myUNB Portal,Email,Library,D2L Brightspace,e-Services,Printing,File Sharing,Datatel,Web,Other,Network,Wireless,VoIP

All UNB Campuses

The network maintenance was completed successfully

If you have question’s or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or (506) 453-4864.

On Saturday, February 28 from 6:00 p.m. until midnight (6 hours) ITS will be performing maintenance on UNB's network equipment and commercial internet on the Fredericton campus. As a result, access to the following services will be unavailable during this time:

From On Campus (Fredericton):

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • UCard deposits via UCard Online
  • Datatel
  • eServices
  • FootPrints
  • CMS
  • Desire2Learn
  • UNB’s Virtual Private Network (VPN)
  • All non-UNB web pages and internet services (ex: Google, Facebook, etc.)
  • CANARIE & ECN services

From On Campus (Saint John):

  • UNB faculty/staff email (Exchange)
  • myUNB Portal
  • Access to Network printing and drives
  • UCard deposits via UCard Online and the HWC UCard PHIL Station
  • Datatel
  • eServices
  • Footprints
  • CMS
  • Desire2Learn
  • All UNB Webpages
  • UNB’s Virtual Private Network (VPN)
  • CANARIE network (services will still be available over the Internet, however you may experience issues)

From Off Campus (Fredericton and Saint John):

  • UNB faculty/staff email (Exchange)
  • myUNB Portal
  • UCard deposits via UCard Online
  • Access to Network drives
  • Datatel
  • eServices
  • Footprints
  • CMS
  • Desire2Learn
  • All UNB Webpages
  • UNB’s Virtual Private Network (VPN)

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Unscheduled Outage

Resolved

Feb 27, 2015 01:30 PM - Feb 27, 2015 02:23 PM

Wireless

Fredericton

This afternoon some users were not able to connect to UNB wifi network (e.g. myUNB Wifi, GUEST@unb)  This issue should now be resolved. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199. 


 

Some users across the UNBF campus maybe experiencing issues connecting to UNBs Wireless networks (e.g. myUNB Wifi, GUEST@unb).  ITS is investigating this and hopes to have it resolved shortly.  

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.  
 

Unscheduled Outage

Resolved

Feb 23, 2015 12:37 PM - Feb 23, 2015 02:15 PM

Datatel

All UNB Campuses

Users are now able to access UNB’s Datatel Services. 

If you have questions or concerns please contact the ITS Help Desk at;  helpdesk@unb.ca or 453-5199.

Users are currently unable to access UNBs Datatel Services.  ITS is investigating this and homes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at;  helpdesk@unb.ca or 453-5199.

Unscheduled Outage

Resolved

Feb 20, 2015 08:00 AM - Feb 20, 2015 08:45 AM

Wireless,Network

Fredericton

Some UNB Faculty, Staff, and Students were experiencing issues connecting to the UNB network this morning.  These issues should now be resolved

If you have questions or concerns please contact the ITS Help Desk at:   helpdesk@unb.ca or 453-5199.

Unscheduled Outage

Resolved

Feb 18, 2015 01:45 PM - Feb 18, 2015 03:00 PM

Wireless,Network

Fredericton

UNBF Faculty, Staff, and students may have experienced possible network connectivity issues.  This has since been resolved.  

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Unscheduled Outage

Resolved

Feb 18, 2015 12:45 PM - Feb 18, 2015 01:16 PM

Network,Wireless

Fredericton

All network connectivity across the UNBF campus should now be restored.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Currently some users maybe experiencing issues when trying to access the network.  ITS is investigating this and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Unscheduled Outage

Resolved

Feb 13, 2015 11:30 AM - Feb 13, 2015 12:05 PM

Datatel

All UNB Campuses

Users are now able to access UNB's Informer reporting system.

If you have questions or concerns please contact the ITS Help Des at:  helpdesk@unb.ca or (506) 453-5199.

UNB’s Informer Reporting System is currently unavailable.  ITS is investigating this and hopes to have it resolved shortly.

f you have any questions or concerns, or are in need of further assistance, please contact the ITS Help Desk at (506) 453 - 5199
 

Unscheduled Outage

Resolved

Feb 11, 2015 03:00 PM - Feb 11, 2015 04:30 PM

Printing

All UNB Campuses

The issue affecting some UNB Faculty and Staff printing to their network printers has been resolved. If you are still experiencing any issues printing to UNB network printers, please contact the ITS Help Desk for assistance: 453-5199 or helpdesk@unb.ca

Currently some UNB Faculty and Staff maybe experiencing issues printing to their network printers.  ITS is investigating this and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Unscheduled Outage

Resolved

Feb 09, 2015 07:00 PM - Feb 09, 2015 08:27 PM

Email

Fredericton

The issue affecting access to faculty/staff email has now been resolved. If you are still experiencing issues accessing your email, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca

We are currently experiencing issues with access for faculty/staff email. The Outlook Web App (OWA) is not opening mailboxes, and the Outlook client is not connecting to the server. The issue does not appear to be affecting access to student email. ITS is investigating the issue.


If you have any questions or concerns about this outage, please contact the ITS Help Desk: 453-5199.

Scheduled Outage

Resolved

Feb 08, 2015 01:00 AM - Feb 08, 2015 08:05 AM

D2L Brightspace

All UNB Campuses

The scheduled maintenance for Desire2Learn (D2L) has been completed. All students, faculty, and staff should now be able to access D2L. If you are still unable to access D2L, please contact the ITS Help Desk for assistance: 453-5199 or helpdesk@unb.ca

On Sunday, February 8 from 1 a.m. – 7 a.m. (6 hours), Desire2Learn (D2L) will be unavailable for all students, faculty and staff due to scheduled maintenance.

If you have any questions, please contact UNB’s Centre for Enhanced Teaching and Learning (CETL) at 453-4744 or CETL@unb.ca .

Unscheduled Outage

Resolved

Feb 07, 2015 08:00 PM - Feb 08, 2015 11:05 AM

Wireless

Fredericton

The issue affecting the wireless network at the SUB has been resolved. It you are still experiencing issues connecting to the wireless network, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca 

There are currently issues accessing the wireless network at the Student Union Building. ITS is aware of the issue, and is actively investigating the cause.

Unscheduled Outage

Resolved

Feb 06, 2015 02:30 PM - Feb 06, 2015 03:05 PM

Wireless

Fredericton

The wireless issue has been resolved. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

We are currently experiencing intermittent issues with the wireless network on the Fredericton campus. ITS is looking into the issue. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Unscheduled Outage

Resolved

Feb 04, 2015 08:15 AM - Feb 04, 2015 08:41 AM

File Sharing

All UNB Campuses

The Bulk Storage (J:) drive is now back online. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Currently UNB Faculty and Staff are unable to access their J: drive (Bulk Storage)  ITS is investigating this and hopes to have it resolved shortly.

If you have questions or concern’s please contact the ITS Help Desk at:  heldpesk@unb.a or 453-5199

Scheduled Outage

Resolved

Feb 03, 2015 06:00 AM - Feb 04, 2015 06:30 AM

myUNB Portal,e-Services,Datatel,Other

All UNB Campuses

The maintenance was completed successfully.  

If you have questions or concern’s please contact the ITS Help Desk at:  heldpesk@unb.a or 453-5199.

On Wednesday, February 4 from 6 a.m. to 6:30 a.m. (30 minutes), some IT services will be unavailable to allow ITS to perform maintenance. This outage will affect the following UNB services:

  • myUNB Portal
  • UNB WordPress blogs (blogs.unb.ca)
  • Datatel Colleague
  • eServices
  • Webadvisor online course registration
  • WebTimeEntry
  • UNB licensed software:
    • Maple
    • Matlab
    • ArcGIS
    • Geomatica
    • SPSS
    • Minitab

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Scheduled Outage

Resolved

Feb 01, 2015 06:00 AM - Feb 01, 2015 09:00 AM

Network,Wireless,VoIP

Fredericton

The maintenance on UNB’s network equipment in the Harriet Irving Library (HIL) has been completed. If you experience any issues please feel free to contact the ITS Help Desk at (506) 453-5199 or via email at helpdesk@unb.ca

 

On Sunday, February 1 from 6 a.m. to 9 a.m. (3 hours), ITS will be performing maintenance on UNB’s network equipment in the Harriet Irving Library (HIL).

As a result, all IT Services will be unavailable in this location during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Scheduled Outage

Resolved

Feb 01, 2015 06:00 AM - Feb 01, 2015 06:30 AM

e-Services,Datatel,Other

All UNB Campuses

On Sunday, February 1 from 6 a.m. to 6:30 a.m. (30 minutes), some IT services will be unavailable to allow ITS to perform maintenance. This outage will affect the following UNB services:

  • CMS
  • FootPrints
  • Datatel Colleague
  • eServices
  • Webadvisor online course registration
  • WebTimeEntry

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Scheduled Outage

Resolved

Feb 01, 2015 06:00 AM - Feb 01, 2015 12:00 PM

myUNB Portal,Email,Library,D2L Brightspace,e-Services,Printing,File Sharing,Datatel,Web,Other,Network,Wireless,VoIP

Fredericton

The Scheduled maintenance this morning was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or (506) 453-5199.
 

On Sunday, February 1 from 6 a.m. to 12 p.m. (6 hours), Facilities Management will be having a planned power outage in Sir Howard Douglas Hall (Old Arts) as part of ongoing energy upgrades.

As a result, all IT Services will be unavailable in this location during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn


If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Unscheduled Outage

Resolved

Jan 30, 2015 08:01 AM - Jan 30, 2015 12:01 PM

File Sharing,Printing

All UNB Campuses

A small group of users may have had issues accessing Network printers and shared network drives.  This issue has been resolved. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Unscheduled Outage

Resolved

Jan 29, 2015 10:25 AM - Jan 29, 2015 10:35 AM

Web

All UNB Campuses

Running reports though Entrinsik Informer, reports.unb.ca, was temporarily unavailable. The issue was quickly resolved, and users should be able to access the reporting website once again. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. 

Scheduled Outage

Resolved

Jan 28, 2015 06:00 AM - Jan 28, 2015 07:30 AM

Other

All UNB Campuses

the maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, January 28 from 6 a.m. to 7:30 a.m. (1.5 hours), UNB’s online account activation service will be unavailable to allow ITS to perform maintenance. During the outage, faculty, staff and students will be unable to:

  • Change or reset your UNB password
  • Claim a new UNB account
  • Set or change your UNB email name
  • Set or change your primary UNB email address

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Unscheduled Outage

Resolved

Jan 21, 2015 07:58 AM - Jan 21, 2015 08:28 AM

myUNB Portal

All UNB Campuses


The myUNB Portal is once again available.

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

Currently UNB students, faculty and staff are unable to access their myUNB Portal.  ITS is investigating this issue and hopes to have it resolved shortly.

If you have any questions or concerns please  contact the ITS Help Desk at:  help desk@unb.ca or 453-5199.

Scheduled Outage

Resolved

Jan 21, 2015 06:00 AM - Jan 21, 2015 07:00 AM

myUNB Portal,Email,Library,D2L Brightspace,e-Services,Printing,File Sharing,Datatel,Web,Network,Wireless,VoIP

Fredericton

The scheduled maintenance at the  Harriet Irving Library and Ludlow Hall on Wednesday, January 21 has been postponed and will be rescheduled.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

On Wednesday, January 21 from 6 a.m. to 7 a.m. (1 hour), ITS will be performing maintenance on UNB’s network equipment in the Harriet Irving Library and Ludlow Hall.

As a result, all IT Services will be unavailable in these locations during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Unscheduled Outage

Resolved

Jan 16, 2015 03:30 PM - Jan 16, 2015 04:19 PM

myUNB Portal,D2L Brightspace,e-Services

All UNB Campuses

Access to all affected websites has been restored.


If you are still unable to access any secure UNB websites, please contact the ITS Help Desk for further assistance: 453-5199 or helpdesk@unb.ca

Some UNB secure websites are currently unavailable due to an unplanned outage. The affected sites include the myUNB Portal, and Desire2Learn websites.

Thank you for your patience as ITS works to get this resolved as quickly as possible.

Scheduled Outage

Resolved

Jan 14, 2015 06:00 AM - Jan 15, 2015 07:00 AM

Other

All UNB Campuses

The scheduled maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, January 14 and Thursday, January 15 from 6 a.m. – 7 a.m. daily, ITS will be performing maintenance within UNB’s Data Centre. As a result, the following IT services will be temporarily unavailable:

Wednesday, January 14 (6 a.m. – 7 a.m.)

  • Datatel Colleague
  • eServices
  • Webadvisor online course registration
  • WebTimeEntry
  • UNB’s account activation services. You will be unable to:
    • Change or reset your UNB password
    • Claim a new UNB account
    • Set or change your UNB email name
    • Set or change your primary UNB email address
  • -Some UNB Licensed Software:
    • SPSS
    • Geomatica
  • UNB Software Center for Faculty and Staff

Thursday, January 15 (6 a.m. – 7 a.m.)

  • UNB Software Center on Lab Computers

This maintenance is part of the UNB Data Centre Renovations, a joint initiative between ITS and UNB Facilities Management.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Unscheduled Outage

Resolved

Jan 13, 2015 10:10 AM - Jan 13, 2015 11:30 AM

Printing

All UNB Campuses

All Faculty & Staff network printing should now be fully restored.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Currently users maybe experiencing issues printing to Faculty & Staff print queues.  ITS is investigating this and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Scheduled Outage

Resolved

Jan 12, 2015 06:00 AM - Jan 12, 2015 07:00 AM

Other

All UNB Campuses

Access to UNB's SPSS licensed software has now been restored. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

 

-

All services have been restored, except SPSS licensed software.  ITS is investigating this and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk a:  helpdesk@unb.ca or 453-5199
 

On Monday, January 12 from 6 a.m. – 7 a.m., ITS will be performing maintenance within UNB’s Data Centre in Head Hall. As a result, the following IT services will be temporarily unavailable:

  • All Network Services in Head Hall, including:
    • UNB Wireless
    • All UNB email
    • VoIP telephone services
    • Access to Network printing and drives
    • myUNB Portal
    • Datatel
    • eServices
    • Footprints
    • All UNB Webpages
    • CMS
    • Desire2Learn
  • Lab Computer Access within Head Hall
  • Some UNB Licensed Software:
    • SPSS
    • Geomatica
  • UNB Website Google Search

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

This maintenance is part of the UNB Data Centre Renovations, a joint initiative between ITS and UNB Facilities Management.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Unscheduled Outage

Resolved

Jan 07, 2015 10:15 AM - Jan 07, 2015 10:47 AM

Datatel

All UNB Campuses

All Datatel services should now be restored.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

Datatel is currently unavailable. Users are unable to login the UI online at https://datatelui.unb.ca/live/.  Links within eServices which access Datatel, such as WebTimeEntry and Class Schedule, are also unavailable. We are investigating the issue.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

Unscheduled Outage

Resolved

Dec 29, 2014 08:15 AM - Dec 29, 2014 03:30 PM

Library,Network

Fredericton

Network access from the Harriet Irving Library has been restored. If you continue to experience any network related issues, please contact the ITS Help Desk at (506) 453-5199 or via email at helpdesk@unb.ca

Currently network access is unavailable from the Harriet Irving Library. ITS is currently investigating the issue.

If you have any questions or concerns please feel free to contact the ITS Help Desk at (506) 453-5199 or via email at helpdesk@unb.ca

Scheduled Outage

Resolved

Dec 18, 2014 07:00 PM - Dec 18, 2014 09:55 PM

VoIP

All UNB Campuses

The maintenance on the VOIP telephone system is now complete. All phones in both Fredericton and Saint John should now be operational again.

If you are still experiencing any issues, please contact:

Fredericton Campus
ITS Help Desk
453-5199 or helpdesk@unb.ca

Saint John Campus
Professional Client Services
648-5555 or helpline@unbsj.ca

On Thursday, December 18 from 7 p.m. – 10 p.m. (3 hours), ITS will be performing maintenance on UNB’s VoIP telephone system.

Your VoIP phone will reboot once time during the outage period. This reboot will take up to 30 minutes to complete.

During the reboot, all calls will go directly to voicemail and voicemail messages will still be accessible through your UNB email. The reboot will not begin until all calls have been completed, meaning your call will not be dropped.

If you have any questions, please contact:

Fredericton Campus
ITS Help Desk
453-5199 or helpdesk@unb.ca

Saint John Campus
Professional Client Services
648-5555 or helpline@unbsj.ca

Scheduled Outage

Resolved

Nov 26, 2014 06:00 AM - Nov 26, 2014 07:00 AM

Other

Fredericton

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Des at:  helpdesk@unb.ca or (506) 453-5199.

On Wednesday, November 26 from 6 a.m. – 7 a.m. (1 hour), ITS will be performing maintenance on the Departmental Server Network, Net 94. Faculty and staff will be unable to access the Net 94 network during this time.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Unscheduled Outage

Resolved

Nov 18, 2014 10:15 AM - Nov 18, 2014 10:45 AM

Network

Fredericton

We experienced commercial internet connectivity issues for approximately 30 minutes this morning. From 10:15am-10:45am, users would not have been able to access non-UNB pages while on campus. The issue is now resolved. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

Unscheduled Outage

Resolved

Nov 08, 2014 10:00 PM - Nov 03, 2014 09:00 AM

Web

All UNB Campuses

From Saturday night until Monday morning, when users tried to submit an application to UNB, using the Online Application form, they would have received an error after submitting. The issue is now resolved. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Unscheduled Outage

Resolved

Nov 02, 2014 01:00 PM - Nov 02, 2014 02:55 PM

Wireless,Web,File Sharing,Printing,D2L Brightspace,Email,myUNB Portal

All UNB Campuses

There were some issues authenticating to several UNB services this afternoon. During this time, students, faculty, and staff were unable to log into services such as:

  • myUNB portal
  • Desire2Learn
  • VPN


Also during this period of authentication issues, emails sent to Listserv lists was delayed.


The issues have been resolved, and all affected services are now accessible. If you are still unable to access any of UNB's services, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199.

Scheduled Outage

Resolved

Nov 01, 2014 07:00 PM - Nov 01, 2014 08:30 PM

myUNB Portal,Email,D2L Brightspace,e-Services,Printing,File Sharing,Web,Network,Wireless

Fredericton

The maintenance on the network equipment has been completed successfully. Access to the affected labs has been restored. If you are still unable to access Computer Lab services, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199.

On Saturday, November 1 from 7:00 p.m. to 8:30 p.m. (1.5 hours), ITS will be performing maintenance on UNB’s network equipment in Head Hall E-Level (including GGE Lab E51), Singer Hall Lab 156 and Tilley Hall Lab 201.

As a result, all IT Services will be unavailable in these locations during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Scheduled Outage

Resolved

Nov 01, 2014 06:30 PM - Nov 02, 2014 01:30 AM

myUNB Portal,Email,Library,D2L Brightspace,e-Services,Printing,File Sharing,Datatel,Web,Other,Network,Wireless,VoIP,Mobile App

All UNB Campuses

All scheduled upgrades were completed successfully, and access to the affected services has been restored. If you are still unable to access any IT services, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199.

On Saturday, November 1, from 6:30 p.m. to Sunday, November 2 at 12:30 a.m. (6 hours), there will be an IT service outage affecting all faculty, staff and students to allow ITS to perform maintenance and essential upgrades to some of our core systems.

As a result, all IT Services will be unavailable during the outage, including:

  • All UNB email
  • myUNB Portal
  • Access to Network printing and drives
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn
  • Voicemail (VoIP)

VoIP phones will continue to receive and make calls during the outage. No email or voicemail messages will be lost; all email and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Unscheduled Outage

Resolved

Oct 29, 2014 08:12 AM - Oct 29, 2014 08:26 AM

myUNB Portal

All UNB Campuses

Users are now able to access their myUNB Portal 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Users are currently unable to login to their myUNB Portal.  ITS is investigating this and hopes to have it resolved shortly

If you have questions or concerns please  contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Unscheduled Outage

Resolved

Oct 28, 2014 09:51 AM - Oct 28, 2014 04:27 PM

Email

All UNB Campuses

UNB students, retirees and alumni should now have access to their UNB email.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Some UNB Students, Alumni and Retirees are still not able to access their UNB email.  When trying to access their email they see a MS Outlook webpage and are not able to login.  This may take several hours to resolve.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Unscheduled Outage

Resolved

Oct 28, 2014 05:37 AM - Oct 28, 2014 09:18 AM

Email

All UNB Campuses

All UNB secure services should now be available. 

If you have questions or concerns please contact the ITS help desk at:  helpdesk@unb.ca or 453-5199.

Currently some UNB Faculty and Staff are unable to access their UNB email through UNB's WebMail and local email clients (e.g. Outlook, Mac Mail, etc). ITS is investigating this and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Unscheduled Outage

Resolved

Oct 24, 2014 08:00 AM - Oct 24, 2014 09:45 AM

Network

Fredericton

All network issues have now been resolved, and the affected computers can be logged into now.


If you are still experiencing any network issues, or are unable to log in, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199.

Some network connections in Head Hall are experiencing issues obtaining a connection to the internet. These issues do not appear to be affecting wireless connections or VOIP phone access. 

There are also network issues with several computer labs on campus, which is preventing students from being able to log in. ITS is aware of the issues, and is working to get them resolved.

If you have any questions or concerns about this, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199.

Unscheduled Outage

Resolved

Oct 22, 2014 07:15 AM - Oct 22, 2014 08:35 AM

e-Services,D2L Brightspace,myUNB Portal

All UNB Campuses

UNB users were unable to access some UNB secure services, including the myUNB Portal, D2L, and student email. These issues have now been resolved.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Unscheduled Outage

Resolved

Oct 14, 2014 11:20 AM - Oct 14, 2014 11:50 AM

Web

All UNB Campuses

We experienced an issue where users were unable to login to some online services, including the myUNB Portal. The issue is now resolved. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Scheduled Outage

Resolved

Oct 12, 2014 02:00 AM - Oct 12, 2014 08:00 AM

D2L Brightspace

All UNB Campuses

Resolved

On Sunday, October 12 from 2 a.m. – 8 a.m. (6 hours), Desire2Learn (D2L) will be unavailable for all students, faculty and staff due to scheduled maintenance.

If you have any questions, please contact UNB’s Centre for Enhanced Teaching and Learning (CETL) at 453-4744 or CETL@unb.ca.

Unscheduled Outage

Resolved

Oct 02, 2014 05:30 PM - Oct 03, 2014 09:45 AM

Wireless

Fredericton

The issues connecting to wireless networks on the Fredericton campus have now been resolved. If you are still experiencing issues connecting to the wireless networks, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca

We are currently experiencing issues connecting to wireless networks on the Fredericton campus. ITS is working to resolve this issue as quickly as possible. If you have any questions or concerns please contact the ITS Help Desk at 506-453-5199 or via email at helpdesk@unb.ca

Unscheduled Outage

Resolved

Sep 30, 2014 09:15 AM - Sep 30, 2014 09:46 AM

Other

All UNB Campuses

Users should now be able to access UNB's Course Management System.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

UNB’s online course registration System Web Advisor is currently unavailable.  ITS is investigating this and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Unscheduled Outage

Resolved

Sep 28, 2014 03:30 PM - Sep 28, 2014 07:55 PM

Email

All UNB Campuses

Faculty and Staff should now be able to see new email in their inbox. If you continue to experience any issues with your inbox please contact the ITS Help Desk at 506-453-5199 or via email at helpdesk@unb.ca

Currently faculty/staff are not able to view new email in their inbox from non-UNB email addresses. We are currently investigating the issue and hope to have it resolved quickly. If you have any questions or concerns please feel free to contact the ITS Help Desk at 506-453-5199 or via email at helpdesk@unb.ca

Scheduled Outage

Resolved

Sep 28, 2014 06:00 AM - Sep 28, 2014 09:00 AM

e-Services,Datatel,Mobile App

All UNB Campuses

All IT Services have been restored. If you experience any issues with your IT Services please contact the ITS Help Desk at 506-453-5199 or via email at helpdesk@unb.ca

On Sunday, September 28 from 6 a.m. to 9:00 a.m. (3 hours), some IT services will be unavailable while Financial Services performs their annual fiscal year-end processing. This outage will affect the following UNB services:

  • Datatel Colleague
  • eServices
  • Webadvisor online course registration
  • WebTimeEntry
  • UNB Mobile App
  • Entrinisik Informer Reports

If you have any questions, please contact:

Fredericton Campus

ITS Help Desk
453-5199 or helpdesk@unb.ca

Saint John Campus

Faculty, Staff, Graduate Students
Professional Client Services
648-5555 or helpline@unbsj.ca

Undergraduate Students
Student Technology Centre
657-HELP (4357) or studenthelpdesk@unbsj.ca

Unscheduled Outage

Resolved

Sep 23, 2014 11:10 AM - Sep 23, 2014 12:08 PM

VoIP

All UNB Campuses

The connectivity issues with some users office phones should now be resolved.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or (506) 453-4864.

Some users maybe experiencing connectivity issues with their UNB office phone.  ITS is investigating this and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or (506) 453-4864.

Scheduled Outage

Resolved

Sep 21, 2014 08:00 AM - Sep 21, 2014 04:00 PM

VoIP

Fredericton

The maintenance was completed successfully. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Sunday, September 21 between 8 a.m. and 4 p.m., ITS will be completing upgrades of UNB’s VoIP telephone system.

All incoming and outgoing calls, voicemail and auto-attendant services will continue to function like normal during the upgrade.

Your VoIP phone may restart once or twice during the maintenance window, resulting in an interruption of less than 30 seconds. All phones will also reboot once during the upgrade which will take 3 to 5 minutes to complete. Phones will not restart or reboot until all calls have been completed, meaning your calls will not be dropped.

If you have any questions, please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199.

Unscheduled Outage

Resolved

Sep 17, 2014 01:15 PM - Sep 17, 2014 01:45 PM

Network,Wireless

Fredericton

All network connectivity should now be restored across campus.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

 

We are currently experiencing possible network connectivity issues across campus.  These issues may have occurred if you have recently rebooted your computer.  ITS is investigating this and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Scheduled Outage

Resolved

Sep 14, 2014 06:00 AM - Sep 14, 2014 08:30 AM

Network,Wireless,VoIP

Fredericton

The maintenance operations for the networks at the Harriet Irving Library and Toole Hall have been successfully completed, and services have been restored.


If you are still unable to connect to services, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199.

On Sunday, September 14 from 6 a.m. to 9 a.m. (3 hours), ITS will be performing maintenance on UNB’s network equipment in the Harriet Irving Library and Toole Hall.

As a result, all IT Services will be unavailable in these locations during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Unscheduled Outage

Resolved

Sep 10, 2014 03:55 PM - Sep 10, 2014 04:10 PM

Network

Fredericton

The network outage has now been resolved, and services have been restored.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

There is currently no network connectivity in the Old Arts building. ITS is looking in to the issue.

If you have any questions or concerns please contact the ITS Help Desk at  453-5199 or helpdesk@unb.ca

Unscheduled Outage

Resolved

Sep 09, 2014 08:24 AM - Sep 09, 2014 09:20 AM

Other

Fredericton

Students should be able to access all lab computers within the Harriet Irving.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Students are currently unable to sign on to many of the Harriet Irving Lab Computers. ITS is working to resolve this issue as soon as possible.

If you have any questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199

 

Unscheduled Outage

Resolved

Aug 31, 2014 02:00 PM - Sep 04, 2014 07:07 AM

Email

All UNB Campuses

UNB’s Outlook Web App (OWA) search capabilities have been restored.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

UNB's Faculty and Staff may be experiencing issues with the search feature when accessing UNB email online through the Outlook Web App (OWA).  ITS is currently looking into this issue.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Unscheduled Outage

Resolved

Aug 29, 2014 04:00 PM - Aug 29, 2014 08:00 PM

Email

All UNB Campuses

This outage is now complete and all services have been restored.

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

We are currently experiencing issues with activating UNB accounts. Some students trying to activate their account may receive an error message during this process. ITS is currently looking into this issue.

If you receive an error while attempting to activate your account, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199.

Unscheduled Outage

Resolved

Aug 28, 2014 04:30 PM - Aug 28, 2014 01:45 AM

myUNB Portal,Email,Other

All UNB Campuses

This outage is now complete and all services have been restored. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Due to a required emergency reboot of UNB IT systems this afternoon, access to several secure IT services are currently unavailable.

Faculty, staff and students are unable to access:
- myUNB Portal
- Course Registration
- Online Admissions
- Footprints
- Faculty/staff email

Services are slowly being restored. Updates will be provided as details become available.

Unscheduled Outage

Resolved

Aug 25, 2014 08:00 AM - Aug 28, 2014 02:30 AM

Email

All UNB Campuses

All UNB IT services have been fully restored.  This includes faculty, staff and student email, myUNB Portal and course registration. ITS appreciates your patience in allowing us to resolve this issue.

If you have any questions or concerns, or are in need of further assistance, please contact the ITS Help Desk at (506) 453 - 5199.

Faculty/Staff are unable to send/receive email using:
- Outlook on a Mac
- All mobile devices
- Outlook Web App (OWA) online
Email is still available to those using Outlook on a Windows PC; however, there are some intermittent issues with the Scheduling Assistant in the calendar.

ITS is investigating the issue.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Scheduled Outage

Resolved

Aug 23, 2014 06:00 AM - Aug 25, 2014 05:00 AM

VoIP

Fredericton

The VoIP upgrade is taking longer than anticipated.

All services have been fully restored (voicemail and auto-attendants); however, VoIP phones may still require a reboot - no calls will be dropped for the reboot.

This extension should cause no impact to service other than the reboot.

 

UNB’s VoIP telephone system will be upgraded this weekend causing sporadic voicemail availability between 6 a.m. on Saturday, August 23 until 4 p.m. on Sunday, August 24. VoIP calls can continue to be made and received during this outage; only voicemail and auto-attendants are impacted.

During times when VoIP voicemail is not available, callers will be unable to leave new messages; otherwise, new voicemails can be left. Be advised your VoIP phone may not indicate (i.e. flashing light) you have a new voicemail waiting; however, you will receive an email notification of any new voicemails you receive.

Your VoIP phone will reboot one time during the outage period. This reboot will take approximately five (5) minutes to complete. The reboot will not begin until all calls have been completed, meaning your call will not be dropped. You may also notice your VoIP phone flash periodically throughout Saturday and Sunday as the system is upgraded.

If you have any questions, please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199.

Scheduled Outage

Resolved

Aug 23, 2014 06:00 AM - Aug 23, 2014 09:00 AM

Email

All UNB Campuses

This Saturday, August 23 from 6 a.m. to 9 a.m. (3 hours), you won’t be able to send or receive email while ITS upgrades UNB’s Exchange environment to prepare for new connectEd productivity tools coming this fall (the introduction of Microsoft Lync will be first).

No emails will be lost; all email will be queued and delivered to you once the outage is complete.

If you have any questions please contact:

Fredericton Campus
ITS Help Desk
453-5199 or helpdesk@unb.ca

Saint John Campus

Faculty, Staff, Graduate Students
Professional Client Services
648-5555 or helpline@unbsj.ca

Undergraduate Students
Student Technology Centre
657-HELP (4357) or studenthelpdesk@unbsj.ca

Scheduled Outage

Resolved

Aug 21, 2014 07:00 AM - Aug 21, 2014 08:00 AM

Other

All UNB Campuses

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

On Thursday, August 21 from 7:00 a.m. to 8:00 a.m. (1 hour) UNB's commercial internet on the Fredericton campus will be unavailable to allow ITS to perform maintenance. As a result, access to the following services will be unavailable during this time:

From Off Campus (Fredericton and Saint John):

  • All UNB email
  • Access to Network drives
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn

From On Campus (Saint John):

  • All UNB email
  • Access to Network drives
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn
  • CANARIE services

From On Campus (Fredericton):

  • Non-UNB web pages and services (ex: Google, Facebook, etc.)
  • CANARIE & ECN services

Those located on the Fredericton campus will still be able to access UNB websites and network services during this time.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Unscheduled Outage

Resolved

Aug 14, 2014 03:45 PM - Aug 28, 2014 08:00 AM

Other

All UNB Campuses

We have received the licenses and have applied them to all UNB students.

You should be able to access your free download of Microsoft Office within 24 hours.

For those who already have Office installed, this license will automatically reactivate your copy with 24 hours.

Learn how to download your free copy of Microsoft Office: http://www.unb.ca/its/students/msoffice.html 

We are currently experiencing an issue with the licensing for already installed copies of Office for Students as well as for new download requests. ITS is working with Microsoft and our reseller to resolve the issue as soon as possible.
 
You can continue to use the online Office Suite via your UNB email.
 
For those that have already downloaded the FREE Microsoft Office for students, you will see a message appear informing you your copy of Office is no longer active and provides an option to purchase the full version.
 
For those looking to download the Free Office Suite, this option will be restored as soon as possible.
 
If you have any questions please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

Scheduled Outage

Resolved

Aug 14, 2014 09:00 AM - Aug 14, 2014 04:00 PM

D2L Brightspace

All UNB Campuses

The D2L maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Thursday, August 14 from 9 a.m. – 4 p.m. (7 hours), Desire2Learn (D2L) will be unavailable for all students, faculty and staff due to scheduled maintenance.

If you have any questions, please contact UNB's Centre for Enhanced Teaching and Learning (CETL) at 453-4744 or CETL@unb.ca.

 

Scheduled Outage

Resolved

Aug 12, 2014 12:15 PM - Aug 12, 2014 12:45 PM

Network,Wireless

Fredericton

The maintenance regarding the Commercial internet connectivity has now been resolved.

If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199

On Tuesday, August 12th from 12:15 p.m. to 12:45 p.m. (30 minutes) UNB's commercial internet will be unavailable due to a planned emergency outage. As a result, access to the following services will be unavailable during this time:

From Off Campus

  • All UNB email
  • Access to Network drives
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn

From On Campus

  • Non-UNB web pages and services (ex: Google, Facebook, etc.)
  • CANARIE & ECN services

Those located on campus will still be able to access UNB websites and network services during this time.
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Unscheduled Outage

Resolved

Aug 06, 2014 11:00 AM - Aug 06, 2014 04:14 PM

e-Services

All UNB Campuses

The issues related to Financial Queries have now been resolved.

If you have question or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

We are currently experiencing some issues with financial queries in eServices.  ITS is investigating this and hopes to have it resolved shortly.  

If you have questions or concerns please contact the ITS help Desk at:  helpdesk@unb.ca or 453-5199

Unscheduled Outage

Resolved

Aug 04, 2014 10:00 AM - Aug 06, 2014 02:49 PM

Other

All UNB Campuses

The ongoing network issues should now be resolved.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

---

Some users are still experiencing sporadic network slowness and network connectivity issues while accessing UNB online services.  ITS is actively working to resolve these issues. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Currently users are experiencing network slowness and connectivity issues when trying to connect to their UNB secure services.  ITS is investigating this issue and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Scheduled Outage

Resolved

Aug 03, 2014 06:30 AM - Aug 03, 2014 07:30 AM

Network,Wireless,VoIP

Fredericton

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

On Sunday, August 3 from 6:30 a.m. to 7:30 a.m. (1 hour), ITS will be performing maintenance on UNB’s network equipment in Head Hall (E-Level).

As a result, all IT Services will be unavailable in this location during the outage, including:

- UNB Wireless
- All UNB email
- VoIP telephone services
- Access to Network printing and drives
- myUNB Portal
- Datatel
- eServices
- Footprints
- All UNB Webpages
- CMS
- Desire2Learn

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

Unscheduled Outage

Resolved

Jul 31, 2014 08:00 AM - Aug 03, 2014 08:35 AM

Network

Fredericton

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

 

--

The network issues in Head Hall are still ongoing this morning. ITS is working diligently to get this matter resolved as soon as possible. Thank you for your patience.

 

If you have any questions or concerns about this outage, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca

Some users may be experiencing network connectivity issues throughout Head Hall.  ITS is investigating this and hopes to have it resolved shortly. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Scheduled Outage

Resolved

Jul 30, 2014 06:00 AM - Jul 30, 2014 07:00 AM

e-Services,Other

All UNB Campuses

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

On Wednesday, July 30 from 6 a.m. to 7a.m. (1 hour), some IT services will be unavailable to allow ITS to perform maintenance. This outage will affect the following UNB services:

  • UNB’s online Phonebook
  • eServices
  • Webadvisor online course registration
  • Online Admissions

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Scheduled Outage

Resolved

Jul 29, 2014 06:00 PM - Jul 29, 2014 09:00 PM

Web

All UNB Campuses

On Tuesday, July 29th from 6:00 p.m. to 9:00 p.m. (3 hours) UNB's commercial internet will be unavailable due to a scheduled emergency outage. As a result, access to the following services will be unavailable during this time:

From Off Campus

  • All UNB email
  • Access to Network drives
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn

From On Campus

  • Non-UNB web pages and services (ex: Google, Facebook, etc.)
  • CANARIE & ECN services

Those located on campus will still be able to access UNB websites and network services during this time.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Unscheduled Outage

Resolved

Jul 28, 2014 08:00 AM - Jul 28, 2014 10:00 AM

Network,Wireless

Fredericton

All network connectivity should now be restored to the HIL library.

If you have questions or concerns please contact the Help Desk at;  helpdesk@unb.ca or (506) 453-5199.

There are currently network connectivity issues effecting the HIL Library.  ITS is investigating this issue and hopes to have it resolved shortly. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Scheduled Outage

Resolved

Jul 27, 2014 06:00 AM - Jul 27, 2014 07:00 AM

Network

All UNB Campuses

On Sunday, July 27 from 6:00 a.m. to 7:00 a.m. (60 minutes) UNB's commercial internet will be unavailable due to a planned emergency outage. As a result, access to the following services will be unavailable during this time:

From Off Campus

  • All UNB email
  • Access to Network drives
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn

From On Campus

  • Non-UNB web pages and services (ex: Google, Facebook, etc.)
  • CANARIE & ECN services

Those located on campus will still be able to access UNB websites and network services during this time.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Unscheduled Outage

Resolved

Jul 24, 2014 01:45 PM - Jul 24, 2014 02:04 PM

Other

All UNB Campuses

Users should now be able to access all UNB secure services.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Users are currently experiencing issues accessing some UNB secure Services.  ITS is investigating this and hopes to have it resolved shortly. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdpesk@unb.ca or 453-5199.

Unscheduled Outage

Resolved

Jul 23, 2014 11:00 AM - Jul 23, 2014 11:20 AM

Other

All UNB Campuses

Some UNB users where unable to authenticate to some of their UNB secure services, between 11:00am and 11:20am today.  This issue should now be resolved. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.a or 453-5199

Unscheduled Outage

Resolved

Jul 22, 2014 02:51 PM - Jul 22, 2014 03:54 PM

Network

Fredericton

All network connectivity should now be restored

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Bailey Hall Currently is experiencing network connectivity issues.  ITS is investigating this and hopes to have it resolved shortly.  

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Unscheduled Outage

Resolved

Jul 16, 2014 04:30 PM - Jul 17, 2014 07:00 PM

Network,VoIP

Fredericton

All network connectivity should now be restored to the HIL Library. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or (506) 453-5199

There are currently network connectivity issues affecting the HIL. ITS is investigating this and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199.

Unscheduled Outage

Resolved

Jul 10, 2014 11:30 AM - Jul 10, 2014 03:00 PM

Email

All UNB Campuses

UNB email services should now be receiving email’s from outside organizations.  

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca 453-5199
 

UNB is experiencing issues receiving email from some outside organizations due to UNB being on an RBL lists (real-time blacklist).  We are currently working towards resolving this problem. 

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca 453-5199
 
 

Unscheduled Outage

Resolved

Jul 09, 2014 12:00 PM - Jul 09, 2014 12:45 PM

Network,Wireless

Fredericton

There was a network outage in IUC Concourse building (Science Library) between 12:00pm and 12:45pm.  All network connectivity has been restored.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Unscheduled Outage

Resolved

Jul 08, 2014 03:18 PM - Jul 09, 2014 07:50 AM

myUNB Portal

All UNB Campuses

The myUNB Portal Quick Launch is now available for all users.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or (506) 453-5199.

 

The myUNB Portal quick launch buttons are currently not functioning as intended. Some of the usual buttons are currently unavailable. The issue is being investigated.


If you have any questions or concerns about this, please contact the ITS Help Desk: 453-5199

Unscheduled Outage

Resolved

Jul 08, 2014 09:52 AM - Jul 17, 2014 08:31 AM

Wireless

Fredericton

All wireless connectivity should now be restored on the UNBF campus 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or (506) 453-4864

Wireless may be unavailable in some locations on campus due to this weekend’s power outage.

ITS is currently conducting a wireless assessment of each building. Updates will be provided as information becomes available.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Unscheduled Outage

Resolved

Jul 02, 2014 10:00 AM - Jul 02, 2014 12:20 PM

Datatel

All UNB Campuses

Datatel’s responsiveness issues should now be resolved

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Datatel users maybe experiencing slow responsiveness.  ITS is investigating this issue and hopes to have it resolved shortly.  

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Scheduled Outage

Resolved

Jun 29, 2014 02:00 AM - Jun 29, 2014 12:40 PM

Datatel

All UNB Campuses

The Colleague migration has now been successfully completed. Access to Colleague Live and all related services (eServices, WebAdvisor, Informer, etc) has been restored.

If you are still unable to access any of the affected services, please contact the ITS Help Desk for assistance: 453-5199.

On Sunday, June 29, from 2 a.m. to noon (10 hours), ITS will be transitioning the UNB Enterprise Resource Planning system, Colleague, to new hardware. This transition will also require action by faculty and staff connecting to Colleague via UI. Please read below for full details.

During the outage, the following IT Services will be unavailable:

  • Datatel Colleague User Interface (UI)
  • Some eServices components (e.g. financials, grading, course lists, Leave On-Line and Time On-Line)
  • WebAdvisor (e.g. course registration)
  • Some UNB mobile app components (e.g. grades, class schedules)
  • Entrinsik Informer reports

At the same time, ITS will also be upgrading the version of UI used to connect to Colleague. As a result, all users currently connecting to Colleague via UI will require Silverlight 5 or higher, which can be downloaded from http://www.microsoft.com/getsilverlight/. Most Windows users should already be at the correct version and will not need to upgrade; however, Mac users in particular will need to ensure they are at the proper version before June 29th. If you do not know if you are currently running Silverlight 5, please visit http://www.microsoft.com/getsilverlight/ to confirm and update if necessary.

Following the transition, you will no longer require a separate password to access the Colleague system. Instead, you will be able to login using your standard UNB login ID and password (the same as you would use to access your UNB email or the myUNB Portal).

If you use ExpanDrive to access your Colleague home directory for uploading/downloading files you will need to make the following changes to your connection information:

Server: colleaguefiles.unb.ca
Username: your UNB login ID
Password: your UNB password

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Unscheduled Outage

Resolved

Jun 18, 2014 12:30 PM - Jun 18, 2014 01:10 PM

File Sharing

All UNB Campuses

Between 12:30pm and 1:10pm today users were not able to access their network drives (H, P, and J)  This issue has been resolved. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Unscheduled Outage

Resolved

Jun 12, 2014 08:00 AM - Jun 12, 2014 08:42 AM

myUNB Portal

All UNB Campuses

Users were unable to access some UNB secure services this morning.  (e.g.  The myUNB Portal and  UNB’s Online Registration System)    

This issue has since been resolved.  If you are still not able to access any secure services please contact the Help Desk at:  helpdesk@unb.ca or 453-5199.

Unscheduled Outage

Resolved

Jun 10, 2014 09:00 AM - Jun 10, 2014 09:53 AM

Library

All UNB Campuses

Access to all UNB library services should now be restored. 

If you have qustions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or (506) 453-5199.

We are currently experiencing an issue where users are unable to authenticate to Library services  from off campus. On campus access does not appear to be affected. We are looking into the issue.

If you have any questions or concerns please contact the ITS Help Desk at: 506-453-5199 or helpdesk@unb.ca.

Scheduled Outage

Resolved

Jun 08, 2014 06:00 AM - Jun 08, 2014 08:50 AM

Network

All UNB Campuses

The required maintenance has been completed, and all affected services are running normally again. If you are experiencing any issues accessing online services, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca

On Sunday, June 8 from 6 a.m. to 9 a.m. (3 hours), ITS will be performing maintenance on UNB’s network equipment. As a result, the following IT Services will be unavailable during this time:

  • All UNB email
  • Fredericton VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Scheduled Outage

Resolved

Jun 08, 2014 02:00 AM - Jun 08, 2014 08:30 AM

D2L Brightspace

All UNB Campuses

The scheduled maintenance on the Desire2Learn services has been completed. If you are still experiencing issues accessing Desire2Learn services, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca

On Sunday, June 8 from 2 a.m. – 8 a.m. (6 hours), Desire2Learn (D2L) will be unavailable for all students, faculty and staff due to scheduled maintenance.

If you have any questions, please contact UNB’s Centre for Enhanced Teaching and Learning (CETL) at 453-4744 or CETL@unb.ca .

Scheduled Outage

Resolved

Jun 04, 2014 06:00 AM - Jun 04, 2014 07:00 AM

Network,Wireless

Fredericton

resolved by stevem

On Wednesday, June 4 from 6:00 a.m. to 7:00 a.m. (1 hour), ITS will be performing maintenance on UNB’s network equipment in Annex C.

As a result, all IT Services will be unavailable in this location during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Scheduled Outage

Resolved

Jun 04, 2014 06:00 AM - Jun 04, 2014 07:00 AM

Other

All UNB Campuses

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, June 4 from 6:00 a.m. to 7:00 a.m. (1 hour), UNB’s online account activation service will be unavailable to allow ITS to perform maintenance.

During the outage, faculty, staff and students will be unable to:

  • Change or reset your UNB password
  • Claim a new UNB account
  • Set or change your UNB email name
  • Set or change your primary UNB email address

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Unscheduled Outage

Resolved

May 31, 2014 03:00 AM - May 31, 2014 02:00 PM

Other

All UNB Campuses

The Astra booking system access has been restored. 

 

If you have any questions or concerns please contact the ITS Help Desk at 506-453-5199 or via email at helpdesk@unb.ca

Scheduled Outage

Resolved

May 29, 2014 06:00 AM - May 29, 2014 07:30 AM

Other

All UNB Campuses

The maintenance was completed successfully.

If you have questions or concerns please  contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Thursday, May 29 from 6:00 a.m. to 7:30 a.m. (1 hour, 30 minutes) UNB's commercial internet will be unavailable due to maintenance.

This means during the 90-minute interruption individuals located on campus will only be able to visit UNB-hosted web pages and will not have access to any external websites.

Individuals off campus will not be able to access any UNB web pages including:

  • All UNB email
  • myUNB Portal
  • Datatel
  • eServices
  • Footprints
  • CMS
  • Desire2Learn

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Scheduled Outage

Resolved

May 28, 2014 06:00 AM - May 28, 2014 07:00 AM

Network,Wireless

Fredericton

The maintenance on the network equipment  in Head Hall was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

On Wednesday, May 28 from 6:00 a.m. to 7:00 a.m. (1 hour), ITS will be performing maintenance on UNB’s network equipment in Head Hall (E-Level).

As a result, all IT Services will be unavailable in this location during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Scheduled Outage

Resolved

May 21, 2014 06:00 AM - May 21, 2014 07:00 AM

Other,VoIP

All UNB Campuses

The scheduled maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, May 21 from 6:00 a.m. to 7:00 a.m. (1 hour), the following services will be unavailable while ITS performs network maintenance:

  • UNBF VoIP telephone services
  • All UCard Services, including:
    • Printing
    • Access to UCard Online
    • UCard Gift deposits
    • UCard PHIL Station deposits
  • Chematix Software
  • Some Licensed Software:
    • Spartan
    • MicroSurvey CAD
    • GeoSlope

No voicemail messages on the Fredericton campus will be lost during the outage. All voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Scheduled Outage

Resolved

May 21, 2014 06:00 AM - May 21, 2014 07:00 AM

Network,Wireless

Fredericton

The scheduled maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, May 21 from 6 a.m. to 7 a.m. (1 hour), ITS will be performing maintenance on UNB’s network equipment in the Lord Beaverbrook Gym.

As a result, all IT Services will be unavailable in this location during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Unscheduled Outage

Resolved

May 20, 2014 08:00 AM - Jun 03, 2014 08:54 AM

Network

All UNB Campuses

UNB users that are using the Internet Service Provider Xplornet should now be able to access  UNB sites. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.
 

UNB users that are using the Internet Service Provider Xplornet may be experiencing issues accessing UNB sites.  UNB is working with Xplornet to resolve this issue.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.
 

Scheduled Outage

Resolved

May 14, 2014 06:00 AM - May 14, 2014 07:00 AM

Other,VoIP

All UNB Campuses

This outage is complete. All affected services have been restored. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

On Wednesday, May 14 from 6:00 a.m. to 7:00 a.m. (1 hour), the following services will be unavailable while ITS performs network maintenance:

  • VoIP telephone services (Fredericton campus)
  • UCard Services
    • Printing
    • Access to UCard Online
    • UCard Gift deposits
    • UCard PHIL Station deposits

No email or voicemail messages on the will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Unscheduled Outage

Resolved

May 12, 2014 10:15 AM - May 12, 2014 11:15 AM

Network,Wireless

Fredericton

The network outage in Head Hall E level is now resolved. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

There are currently network connectivity issues affecting the E level of Had Hall.  ITS is investigating this and hopes to have it resolved shortly. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Scheduled Outage

Resolved

May 11, 2014 02:00 AM - May 11, 2014 08:00 AM

D2L Brightspace

All UNB Campuses

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or (506) 453-5199.

On Sunday, May 11, from 2 a.m. to 8 a.m. Desire2Learn will be unavailable for scheduled maintenance.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Scheduled Outage

Resolved

May 07, 2014 06:00 AM - May 07, 2014 07:00 AM

Network,Wireless,VoIP

Fredericton

This outage is now complete and network services have been restored to McLaggan Hall. 

If y ou have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

On Wednesday, May 7 from 6:00 a.m. to 7:00 a.m. (1 hour), ITS will be performing maintenance on UNB’s network equipment in McLaggan Hall.

As a result, all IT Services will be unavailable in this location during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Scheduled Outage

Resolved

May 07, 2014 06:00 AM - May 07, 2014 07:00 AM

myUNB Portal,Email,D2L Brightspace,e-Services,Other

All UNB Campuses

This outage is complete and all services have been restored. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. 

On Wednesday, May 7, from 6:00 a.m. – 7:00 a.m. (1 hour) several UNB IT services will be unavailable to allow ITS to perform network maintenance. Faculty, staff and students will be unable to access the following services during this time:

  • UNB services that require log in, including:
    • myUNB Portal
    • All UNB email
    • eServices
    • Desire2Learn
    • FootPrints
    •  CMS
  • Virtual Private Network (VPN)
  •  Licensed software, including:
    • Maple 8 to 16
    • Abaqus
    •  Cadence
    • ModelSim
    • Matlab
    • Synopsys
    • Xilinx
    • Agilent ADS
    • UGS NX7.5
    • Matlab Research

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Scheduled Outage

Resolved

Apr 30, 2014 06:00 AM - Apr 30, 2014 07:25 AM

Other

Fredericton

The scheduled maintenance has been completed successfully, and all affected services are running normally. If you are encountering any issues accessing services, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199.

On Wednesday, April 30, from 6:00 a.m. – 7:00 a.m. (1 hour) some ITS-hosted servers will be unavailable while ITS performs network maintenance. This outage will affect the following services:

  • Security PPM2000
  • CampusCall Server
  • Forestry – Storage Box
  • Forestry – License Server
  • Kinesiology – Storage Box
  • Math – Departmental File Share

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

Unscheduled Outage

Resolved

Apr 30, 2014 12:00 AM - Apr 30, 2014 07:35 AM

e-Services

All UNB Campuses

The eServices portal was experiencing some issues last night that prevented people from being able to log in. The issue was resolved this morning, and access to eServices was restored.


If you are still unable to access the eServices portal, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199.

Unscheduled Outage

Resolved

Apr 29, 2014 02:00 PM - Apr 29, 2014 02:25 PM

myUNB Portal,Email,e-Services,Web

All UNB Campuses

Access to authenticated services has been restored. If you are still unable to log into a secure service, please contact the ITS Help Desk for assistance: helpdesk@unb.ca 453-5199.

We are currently experiencing an issue with access to authenticated services. ITS is aware of the issue, and working diligently to resolve this in a timely manner.

Services affected include:

  • myUNB Portal
  • eServices
  • access to email from off campus
  • VPN

If you have any questions or concerns about this, please contact the ITS Help Desk: 453-5199.

Unscheduled Outage

Resolved

Apr 25, 2014 10:42 AM - Apr 25, 2014 11:27 AM

Web

All UNB Campuses

The issue with the UNB Online Phonebook has now been resolved, and searches are working properly.


If you are still experiencing issues with the UNB Online Phonebook, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199.

There is currently an issue with the UNB Online Phonebook not returning results for searches. ITS is aware of the issue, and is investigating the cause.


If you have any questions or concerns about this outage, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca .

Unscheduled Outage

Resolved

Apr 23, 2014 11:00 AM - Apr 23, 2014 01:15 PM

Email

All UNB Campuses

The issue accessing the Microsoft email system has been resolved. All affected individuals should now be able to open their email as usual.

If you are still not able to access your email, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca .

Some students are currently getting a blank white page when attempting to open their UNB email. ITS is investigating this issue.


If you have any questions or concerns about this, please contact the ITS Help Desk: 453-5199

Unscheduled Outage

Resolved

Apr 16, 2014 02:00 PM - Apr 16, 2014 03:00 PM

Wireless,Network

Fredericton

There were ongoing network connectivity issues impacting Toole Hall this afternoon.  These issues have been resolved.  

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Scheduled Outage

Resolved

Apr 13, 2014 02:00 AM - Apr 13, 2014 08:00 AM

D2L Brightspace

All UNB Campuses

RESOLVED: This outage is over.
On Sunday, April 13 from 2 a.m. – 8 a.m. (6 hours), Desire2Learn (D2L) will be unavailable for all students, faculty and staff due to scheduled maintenance.

If you have any questions, please contact UNB’s Centre for Enhanced Teaching and Learning (CETL) at 453-4744 or CETL@unb.ca.

Scheduled Outage

Resolved

Apr 09, 2014 06:00 AM - Apr 09, 2014 07:00 AM

Other

Fredericton

The maintenance was completed successfully. 

If you have questions or concerns please  contact the ITS help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, April 9, from 6:00 a.m. – 7:00 a.m. (1 hour) ITS will be performing maintenance on UNB Fredericton’s VoIP telephone system. This is necessary to allow new phone models to be tested on the VoIP system.

No interruption in VoIP services are expected during this time.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Scheduled Outage

Resolved

Apr 06, 2014 06:00 AM - Apr 06, 2014 07:05 AM

myUNB Portal,Email,D2L Brightspace,e-Services,Other

All UNB Campuses

The maintenance has been completed, and services have been restored. If you are still not able to access any services, please contact the ITS Help Desk: 453-5199.

On Sunday, April 6, from 6:00 a.m. – 7:00 a.m. (1 hour) UNB's Secure log in system
will be unavailable to allow ITS to perform maintenance. During this time, faculty,
staff and students will be unable to access any UNB services that require log in,
including:

  • myUNB Portal
  • All UNB email
  • eServices
  • FootPrints
  • Astra Schedule
  • CMS
  • Desire2Learn

If you are logged in to any services prior to the outage, you will automatically be
logged out and will be unable to log back in again until the outage is complete.

If you have any questions, please contact the ITS Help Desk at 453-5199 or
helpdesk@unb.ca .

Unscheduled Outage

Resolved

Mar 25, 2014 10:15 AM - Mar 25, 2014 10:25 AM

Printing

All UNB Campuses

Faculty/Staff printing was briefly unavailable this morning, from around 10:15 A.M. to 10:25 A.M. The issue is resolved and printing is now available. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

Unscheduled Outage

Resolved

Mar 25, 2014 08:00 AM - Mar 25, 2014 12:45 PM

Library

Fredericton

UNB Students, Faculty, and Staff should now be able to access all library secure services. 

If you have questions or concerns please  contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Some people maybe experiencing issues logging into UNB secure Library Services.  We are currently investigating this issue and hope to have it resolved shortly.  

If you have questions or concerns please  contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.
 

Unscheduled Outage

Resolved

Mar 19, 2014 09:05 AM - Mar 19, 2014 09:39 AM

Printing

All UNB Campuses

All Faculty and Staff print services should now be restored. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

Some faculty and staff are currently unable to print .  We are looking into the issue and expect to have it resolved soon.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

Scheduled Outage

Resolved

Mar 15, 2014 03:00 AM - Mar 15, 2014 05:00 AM

D2L Brightspace

All UNB Campuses

On Saturday, March 15 from 3 a.m. – 5 a.m. (2 hours), there will be maintenance performed on UNB’s Desire2Learn (D2L) System. No downtime of D2L is expected, however faculty, staff and students may experience intermittent, short degradations in service during this time.

If you have any questions, please contact UNB’s Centre for Enhanced Teaching and Learning (CETL) at 453-4744 or CETL@unb.ca.

Unscheduled Outage

Resolved

Mar 13, 2014 07:34 PM - Mar 14, 2014 02:41 AM

D2L Brightspace

All UNB Campuses

Desire2Learn (D2L) is currently experiencing problems with some services. Desire2Learn is investigating this issue and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199.

Unscheduled Outage

Resolved

Mar 11, 2014 06:06 PM - Mar 11, 2014 06:06 PM

Email

All UNB Campuses

Some students are currently unable to access their UNB email through their myUNB Portal. ITS is currently investigating the issue.

If you have any questions or concerns please contact the ITS help Desk at: helpdesk@unb.ca or 453-5199

Unscheduled Outage

Resolved

Mar 10, 2014 08:30 AM - Mar 10, 2014 09:09 AM

Network,Wireless

Fredericton

All network connectivity should now be restored to McLeod House.
 
If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

There is currently no network connectivity in McLeod House.  We are investigating the issue.
 
If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

Scheduled Outage

Resolved

Mar 09, 2014 02:00 AM - Mar 09, 2014 08:00 AM

D2L Brightspace

All UNB Campuses

On Sunday, March 9 from 2 a.m. – 8 a.m. (6 hours), Desire2Learn (D2L) will be unavailable for all students, faculty and staff due to scheduled maintenance.

If you have any questions, please contact UNB’s Centre for Enhanced Teaching and Learning (CETL) at 453-4744 or CETL@unb.ca .

Scheduled Outage

Resolved

Mar 05, 2014 06:00 AM - Mar 05, 2014 08:00 AM

Other

All UNB Campuses

The maintenance on UNB’s Secure log in system was completed successfully. 

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, March 5, from 6:00 a.m. – 6:30 a.m. (30 minutes) UNB’s Secure log in system will be unavailable to allow ITS to perform maintenance. During this time, faculty, staff and students will be unable to access any UNB services that require log in, including:

  • myUNB Portal
  • All UNB email
  • eServices
  • FootPrints
  • Astra Schedule
  • CMS
  • Desire2Learn

If you are logged in to any services prior to the outage, you will automatically be logged out and will be unable to log back in again until the outage is complete.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Scheduled Outage

Resolved

Mar 02, 2014 06:00 AM - Mar 02, 2014 08:10 AM

Other

All UNB Campuses

FootPrints maintenance has been completed and is operational again.

It may take an additional 4 to 5 hours before full text searches within FootPrints are available; however, you will be able to search via ticket number during this time.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

On Sunday, March 2 from 6 a.m. to 9 a.m. (3 hours), FootPrints will be unavailable while ITS performs maintenance.

Following the outage, it may take an additional 4 to 5 hours before full text searches within FootPrints are available; however, you will be able to search via ticket number during this time.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

Unscheduled Outage

Resolved

Mar 01, 2014 08:00 AM - Mar 01, 2014 06:30 PM

Wireless

Saint John

Wireless is once again available at our Saint John campus.

There are currently issues connecting to wireless at our Saint John campus.

ITS is aware of the issue and is actively seeking a solution.

Unscheduled Outage

Resolved

Feb 19, 2014 08:15 AM - Feb 19, 2014 09:00 AM

Printing

All UNB Campuses

All Faculty / Staff printing has been restored. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

We are currently experiencing sporadic issues with Faculty / Staff printing. ITS is looking into the issue and expect to have it resolved soon.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

Unscheduled Outage

Resolved

Feb 19, 2014 01:30 AM - Feb 20, 2014 09:15 AM

e-Services

All UNB Campuses

This issue has been resolved. On Wednesday, February 19 email sent using applications within eService were delayed until 9:15 a.m. this morning.

Some examples include:

  • Classmail
  • Online Admissions
  • Leave requests (LeaveOnline@UNB)

No emails were lost during this interruption. All emails were queued and delivered when services were restored at 9:15 a.m. this morning.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Unscheduled Outage

Resolved

Feb 16, 2014 08:00 AM - Feb 16, 2014 12:00 PM

Other

Fredericton

Fredericton ITS Help Desk now open.  Please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

The Fredericton ITS Help Desk will be closed until noon today, Feb. 16 due to inclement weather.

Unscheduled Outage

Resolved

Feb 12, 2014 02:25 PM - Feb 12, 2014 02:40 PM

Wireless

All UNB Campuses

Users were temporarily unable to connect to UNB's wireless networks.  This issue should now be resolved

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

Unscheduled Outage

Resolved

Feb 12, 2014 07:30 AM - Feb 12, 2014 06:00 PM

Email

Saint John

Some emails sent to @unbsj.ca email addresses between 7:30 a.m. and 6 p.m. on Wednesday, Feb. 12 may not have been delivered. No bounce back or error messages were produced to inform senders or recipients the emails were unsuccessful.

Messages sent from @unbsj.ca addresses were successfully delivered (unless sent to another @unbsj.ca address); @unb.ca addresses were not affected.

If you have any questions, please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199.

Scheduled Outage

Resolved

Feb 12, 2014 06:00 AM - Feb 12, 2014 06:30 AM

Other

All UNB Campuses

The campus VPN client has been upgraded successfully. Users should be prompted to download the new VPN client the next time they connect.

If you have questions or concerns please contact the ITS help Desk at:  helpdesk@unb.ca or (506) 453-5199

On Wednesday, February 12 from 6:00 a.m. – 6:30 a.m. (30 minutes), ITS will be upgrading UNB’s Virtual Private Network (VPN) client. Faculty, staff and students will be unable to access the VPN during this time.

Following the upgrade, you will be required to download the new ‘Junos Pulse’ client to access UNB’s VPN. For more details, see the recent posting in myUNB News.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

Scheduled Outage

Resolved

Feb 12, 2014 06:00 AM - Feb 12, 2014 07:00 AM

Network

Fredericton

The network maintenance in Keirstead Hall has been completed successfully.

If you have questions or concerns please contact the ITS help Desk at:  helpdesk@unb.ca or (506) 453-5199

On Wednesday, February 12 from 6 a.m. to 7 a.m. (1 hour), ITS will be performing maintenance on UNB’s network equipment in Keirstead Hall.

As a result, all IT Services will be unavailable in this location during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

Unscheduled Outage

Resolved

Jan 31, 2014 04:00 PM - Jan 31, 2014 04:25 PM

Network

Fredericton

There was a network outage this afternoon from 4:00PM-4:25PM. Several buildings had no connectivity during that time. The outage has been resolved. 

If you have any questions or concerns please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199. 

Unscheduled Outage

Resolved

Jan 13, 2014 02:35 PM - Jan 13, 2014 02:52 PM

D2L Brightspace

All UNB Campuses

Users are now able to access D2L.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Users are currently unable to access their D2L course management service.  ITS is investigating this issue and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Unscheduled Outage

Resolved

Jan 06, 2014 02:15 PM - Jan 07, 2014 09:33 AM

File Sharing

All UNB Campuses

All users should now be able to access their network drive (H:).

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Some users maybe experiencing issues accessing their Personal Network drive (H:).  This issue is currently being investigated.

This issue has been resolved for Windows users,  Mac users will still be experiencing issues.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or (506) 453-5199

Scheduled Outage

Resolved

Jan 05, 2014 12:00 AM - Jan 05, 2014 09:00 AM

Other

All UNB Campuses

On Sunday, January 5 from 12 a.m. – 9 a.m. (9 hours) ITS will be performing maintenance on UNB home directories (H: Drive). Faculty, staff and students will be unable to access their personal H:/ drive during this time.

Departmental (P:), Bulk (J:), Faculty/Student share (L:) and the Level-1 share drives will continue to be available during the outage.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Unscheduled Outage

Resolved

Jan 03, 2014 11:20 AM - Jan 03, 2014 11:57 AM

myUNB Portal,Email,D2L Brightspace,Web

All UNB Campuses

Students now have access to the following UNB secure services:

- myUNB Portal

- Student email

- Desire2Learn

 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

We are experiencing an issue with one of our servers, and as a result the following services are currently unavailable: 

- myUNB Portal

- Student email

- Desire2Learn

We are investigating the issue.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Scheduled Outage

Resolved

Dec 22, 2013 06:00 AM - Dec 22, 2013 11:40 AM

myUNB Portal,Email,Library,e-Services,Datatel,Other

All UNB Campuses

The equipment upgrades have been completed successfully, and all affected services are back to proper functionality.


If you are still not able to access any online services, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199.

On Sunday, December 22 from 6:00 a.m. until 12:00 p.m. (6 hours), ITS will be performing equipment upgrades. As a result, the following services will be unavailable:

  • myUNB Portal
  • All UNB Email
  • Library Services requiring authentication (log in)
  • Datatel
  • WebAdvisor online course registration
  • WebTimeEntry
  • CMS
  • eServices
  • Footprints
  • The following UNBF VoIP telephone services:
    - Auto attendant services (including main UNB Switchboard)
    - Voicemail

Incoming and outgoing calls on the Fredericton campus will continue to work during the outage.

No email or voicemail messages will be lost during the outage. All email and voicemail messages will be put in a queue and delivered once services are restored.

If you have any questions, please contact the ITS Help Desk.

Scheduled Outage

Resolved

Dec 08, 2013 02:00 AM - Dec 08, 2013 08:00 AM

D2L Brightspace

All UNB Campuses

The scheduled outage is complete and Desire2Learn is once again available. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

On Sunday, December 8 from 2 a.m. – 8 a.m. (6 hours), Desire2Learn (D2L) will be unavailable for all students, faculty and staff due to scheduled maintenance.

If you have any questions, please contact the Centre for Enhanced Teaching and Learning (CETL) at 453-4744 or cetl@unb.ca .

Unscheduled Outage

Resolved

Dec 05, 2013 02:35 PM - Dec 05, 2013 02:58 PM

Network

All UNB Campuses

The issues was identified and all network connectivity should now be restored. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

UNB is currently experiencing network connectivity issues across campus.  This is  also effecting UNBF VoIP phones.  ITS is currently investigating this issue.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Scheduled Outage

Resolved

Dec 04, 2013 05:00 PM - Dec 04, 2013 06:45 PM

Other

All UNB Campuses

Maintenance to UNB’s Astra Schedule System has been completed.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

 

On Wednesday, December 4 from 5 p.m. to 9 a.m. (4 hours), ITS will be upgrading UNB’s Astra Schedule System. Faculty, staff and students will be unable to access Astra Schedule during this time.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

Scheduled Outage

Resolved

Dec 04, 2013 06:30 AM - Dec 04, 2013 07:00 AM

Web

Fredericton

The network maintenance was completed successfully.

If you have questions or concerns, or are in need of further assistance, please contact the ITS Help Desk at 453 - 5199, or helpdesk@unb.ca.
 

On Wednesday, December 4 from 6:30 a.m. to 7:00 a.m. (30 minutes) UNB's commercial internet will be unavailable due to maintenance. As a result, access to the following services will be unavailable during this time:

From Off Campus

  • All UNB email
  • Access to Network drives
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn

From On Campus

  • Non-UNB web pages and services (ex: gmail, Facebook, etc.)
  • CANARIE & ECN services

Those located on campus will still be able to access UNB websites and network services during this time.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .



 

Unscheduled Outage

Resolved

Nov 28, 2013 04:12 PM - Nov 28, 2013 04:12 PM

D2L Brightspace

All UNB Campuses

This issue has been resolved.

D2L is currently unavailable.  ITS is investigating this issue and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199.

Unscheduled Outage

Resolved

Nov 28, 2013 09:45 AM - Nov 28, 2013 09:55 AM

Printing

All UNB Campuses

Faculty & Staff printing was unavailable this morning between 9:45am and 9:55am.  

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Unscheduled Outage

Resolved

Nov 19, 2013 02:00 PM - Nov 19, 2013 04:45 PM

Printing

All UNB Campuses

Faculty and Staff printing has been restored.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or (506) 453-5199.

Some Faculty & Staff are currently unable to print.  ITS Is investigating this issue and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Unscheduled Outage

Resolved

Nov 14, 2013 02:05 PM - Nov 14, 2013 02:23 PM

Network,Wireless

Fredericton

All network connectivity should now be restored at the Student Union Building.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

Network connectivity, including wireless internet, is currently unavailable in Student Union Building . We are looking into this issue.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

Scheduled Outage

Resolved

Nov 10, 2013 07:00 AM - Nov 10, 2013 07:49 AM

Other

Fredericton

The scheduled maintenance has been completed successfully, and all the affected services have been restored. If you are still experiencing issues with any of the UNB services, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199.

On Sunday, November 10 from 7:00 a.m. to 7:30 a.m. (30 minutes), ITS will be performing maintenance on UNB’s network equipment.

As a result, several IT Services will be unavailable during this time, including:

  • All UNB email
  • myUNB Portal
  • Astra Calendaring
  • Virtual Private Network (VPN)
  • All UNB Webpages
  • UCard Online
  • UNB Mobile App
  • Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

Scheduled Outage

Resolved

Nov 03, 2013 07:00 AM - Nov 03, 2013 08:00 AM

Network

All UNB Campuses

This outage has been completed. 

if you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. 

On Sunday, November 3 from 7 a.m. to 8 a.m. (1 hour), ITS will be performing maintenance on UNB’s network equipment for both the Fredericton and Saint John campuses.

As a result, all IT Services will be unavailable on both campuses during the outage, including:

  • All UNB email
  • UNB Fredericton VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

 

Unscheduled Outage

Resolved

Oct 29, 2013 09:38 AM - Oct 29, 2013 10:05 AM

Network

Fredericton

All network services (wired and wireless) has been restored in the Alumni Memorial Building.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

All network services (wired and wireless) are currently unavailable in the Alumni Memorial Building.

This outage is only affecting this one building on campus. If possible, please find an alternate location to work from.

Faculty, staff and students in this location are unable to access:

  • All online services
  • VoIP telephone services
  • Network printing
  • Shared departmental drives and H drives


ITS is currently unable to access the wiring closet to determine the issue as it is cordoned off due to asbestos; however, we are working with Facilities Management to have someone enter the area to look for the cause of the issue. Facilities Management is expediting the cleanup process so ITS can do a full inspection of the network equipment as soon as possible. Details will be posted as they become available.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .



 

Unscheduled Outage

Resolved

Oct 23, 2013 10:50 AM - Oct 23, 2013 11:05 AM

myUNB Portal

All UNB Campuses

posted by stevem

Users were unable to access their myUNB Portal from between 10:55am and 11:05am today.  This issue should now be resolved.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Scheduled Outage

Resolved

Oct 23, 2013 06:00 AM - Oct 23, 2013 07:00 AM

Other

All UNB Campuses

he maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca and (506) 453-4864 .

On Wednesday, October 23 from 6:00 a.m. to 7:00 a.m. (1 hour), UNB WordPress Blogs (blogs.unb.ca) will be unavailable to allow ITS to perform maintenance. Faculty, staff and students will be unable to access or edit any UNB blogs during this time.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

Scheduled Outage

Resolved

Oct 16, 2013 06:30 AM - Oct 16, 2013 06:45 AM

Wireless

Fredericton

The wireless network outage was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, October 16 from 6:30 a.m. – 6:45 a.m. (15 minutes), ITS will be performing maintenance on UNB’s wireless network. As a result, faculty, staff and students located on campus may experience a 30 to 60 second interruption to wireless service during this time.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

Scheduled Outage

Resolved

Oct 16, 2013 06:00 AM - Oct 16, 2013 07:00 AM

Network

Fredericton

The network outage was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, October 16 from 6 a.m. to 7 a.m. (1 hour), there will be a Network outage in R.N. Scott Hall (Biomedical Engineering) to allow ITS to perform maintenance.

As a result, all IT Services will be unavailable in this location during the outage, including:

  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

 
 

Scheduled Outage

Resolved

Oct 06, 2013 06:00 AM - Oct 06, 2013 10:30 AM

Printing,Other

All UNB Campuses

On Sunday, October 6 from 6:00 a.m. until 10:30 a.m., ITS will be upgrading the UCard transaction system.

The following UCard services will be unavailable during this time (organized by campus):

Fredericton:

  • Printing
  • Access to UCard Online
  • UCard Gift deposits
  • UCard purchases at:
    • All Sodexo locations
    • UNB Convenience Store

Dining halls in Fredericton will remain open during the outage; you will be required to present your UCard for entrance as usual. Cash, credit and debit will continue to be accepted at all food service locations.

Saint John:

  • Printing
  • Access to UCard Online
  • UCard Gift deposits
  • UCard PHIL Station deposits

Dining halls in Saint John will not be impacted by this outage.

If you have any questions, please contact the UNB Card Office at 453-5148 or ucard@unb.ca .

Unscheduled Outage

Resolved

Oct 03, 2013 02:00 PM - Oct 03, 2013 02:20 PM

Email

All UNB Campuses

UNB Faculty and Staff may have experienced issues accessing their UNB email. between 2:00pm and 2:20pm today.    This issue has been resolved.  

IF you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Scheduled Outage

Resolved

Oct 02, 2013 06:00 AM - Oct 02, 2013 07:00 AM

Other

All UNB Campuses

the maintenance on the Account Activation Service was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

On Wednesday, October 2, from 6 a.m. to 7 a.m. (1 hour), UNB’s online account activation service will be unavailable to allow ITS to perform maintenance. During the outage, faculty, staff and students will be unable to:

  • Change or reset your UNB password
  • Claim a new UNB account
  • Set or change your UNB email name
  • Set or change your primary UNB email address

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

Unscheduled Outage

Resolved

Oct 01, 2013 06:25 PM - Oct 01, 2013 07:00 PM

D2L Brightspace

All UNB Campuses

The ability to access Desire2Learn has been restored. If you continue to experience any issues with Desire2Learn please contact the ITS Help Desk at 506-453-5199 or via email at helpdesk@unb.ca

Currently access to Desire2Learn is unavailable. We are investigating this issue. If you have any questions or concerns please contact the ITS Help Desk at 506-453-5199 or via email at helpdesk@unb.ca

Unscheduled Outage

Resolved

Oct 01, 2013 05:30 PM - Oct 01, 2013 07:00 PM

Library

All UNB Campuses

The ability to log into the UNB LIbrary e-resources and library systems has been restored. If you continue to experience any issues with this system, please contact the ITS Help Desk at 506-453-5199 or via email at helpdesk@unb.ca

The ability to log into the UNB Library e-resouces and website is currently unavailable. We are investing this issue. If you have any questions or concerns please contact the ITS Help Desk at 506-453-5199 or via email at helpdesk@unb.ca

Unscheduled Outage

Resolved

Oct 01, 2013 05:00 PM - Oct 01, 2013 06:16 PM

myUNB Portal

All UNB Campuses

Access to the myUNB Portal has been restored. If you continue to experience any issue with the myUNB portal please contact us at 506-453-5199 or via email at helpdesk@unb.ca

Currently the UNB Portal in not accessible. We are currently investigating this issue. If you have any questions or concerns please contact us via email at helpdesk@unb.ca or by phone at 506-453-5199

Unscheduled Outage

Resolved

Sep 30, 2013 01:30 PM - Sep 30, 2013 03:06 PM

Wireless

Fredericton

Users are now able to access UNB wireless network from on campus.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.a or 453-5199

We are currently experiencing an issue where some users are unable to connect to Wireless@UNB. We are looking into the issue.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Unscheduled Outage

Resolved

Sep 30, 2013 07:01 AM - Sep 30, 2013 08:36 AM

Wireless

Fredericton

Users are now able to access UNB's wireless networks across Campus. 


If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

We are currently experiencing an issue where some users are unable to connect to Wireless@UNB. We are looking into the issue.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

Scheduled Outage

Resolved

Sep 29, 2013 08:15 AM - Sep 29, 2013 08:30 AM

Wireless

Fredericton

On Sunday, September 29 from 8:15 a.m. – 8:30 a.m. (15 minutes), UNB’s wireless network will be unavailable to allow ITS to perform maintenance. Faculty, staff and students located on campus will be unable to access any wireless network services during this time.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

Scheduled Outage

Resolved

Sep 25, 2013 06:00 AM - Sep 25, 2013 07:00 AM

Network

Fredericton

The scheduled maintenance in the Alumni Memorial building is complete. All services have been restored. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. 

On Wednesday, September 25 from 6 a.m. to 7 a.m. (1 hour), there will be a Network outage in the Alumni Memorial Building to allow ITS to perform maintenance.
 
As a result, all IT Services will be unavailable in this location during the outage, including:

-          All UNB email
-          VoIP telephone services
-          Access to Network printing and drives
-          Datatel
-          eServices
-          Footprints
-          All UNB Webpages
-          CMS
-          Desire2Learn

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

Unscheduled Outage

Resolved

Sep 24, 2013 04:05 PM - Sep 24, 2013 04:15 PM

Network

All UNB Campuses

Users may have experienced intermittent authentication issues when connecting to web-based services such as the myUNB portal.  This was an issue between 4:05 and 4:15pm today and is now resolved.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Unscheduled Outage

Resolved

Sep 24, 2013 09:30 AM - Sep 24, 2013 09:55 AM

Network

Fredericton

All network connectivity across campus should now be restored. 

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Users in the UNB Fredericton campus may be experiencing intermittent network connectivity issues.  This is currently being looked into and should be resolved shortly.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Unscheduled Outage

Resolved

Sep 18, 2013 11:30 AM - Sep 26, 2013 02:48 PM

Other

All UNB Campuses

UCard Online issues are now resolved.

You are now be able to access UCard Online and add money to your UCard Cash account or make Gift Deposits. We apologize for any inconvenience this outage may have caused.

 

_

Further improvements have been made by our vendor to the UCard Online environment that have the increased stability of our service. Users should experience normal response times except for brief periods (10 – 20 seconds) of slowness approximately every two hours.
 
We will continue work with our vendor to resolve the issue and monitor the progress of these improvements. Updates will be provided as information becomes available.
-

Access to UCard Online continues to be intermittent while our vendor works to resolve the issue. If you need to add money to your UCard Cash account please visit or call the UNB Card Office at 453-5148 between 8 a.m. and 4 p.m. (closed for lunch from 1 p.m. – 2 p.m.).

 

Updates will be communicated as they become available.

 

If you have any questions please email ucard@unb.ca .

 

Users may experience issues when trying to access UCard Online. We have informed our Vendor there are continuing issues with their system and are  working with them to resolve the problem. This issue is not localized to UNB but impacts all of their customers globally.  We will provide updates as they become available.

 

If you have any questions, please email ucard@unb.ca or visit www.unb.ca/ucard .

 

Unscheduled Outage

Resolved

Sep 18, 2013 08:50 AM - Sep 18, 2013 09:05 AM

Network

All UNB Campuses

All network connectivity should be restored on the Moncton UNB campus. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

UNB Moncton is currently experiencing network connectivity issues..  ITS is investigating this issue.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.
 

Unscheduled Outage

Resolved

Sep 17, 2013 04:15 PM - Sep 17, 2013 10:30 PM

myUNB Portal,Other

All UNB Campuses

The UNB UCard services is now available.

It you have questions or concerns please contact the ITS Desk at:  helpdesk@unb.ca or 453-5199.

Users may be experiencing issues when trying to access UCard Online. We are currently working with our vendor to resolve the issue and will provide updates as they become available.

As a result, the UCard Online link in the myUNB Portal is currently unavailable and it is currently not possible to add money to the UCard Cash balance.

If you have any questions, please email ucard@unb.ca or visit www.unb.ca/ucard .

Unscheduled Outage

Resolved

Sep 16, 2013 06:20 PM - Sep 16, 2013 07:00 PM

Printing

All UNB Campuses

UCard online deposits was temporarily unavailable between 6:00pm and 7pm. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-519.

Unscheduled Outage

Resolved

Sep 15, 2013 08:00 AM - Sep 15, 2013 10:22 AM

Datatel

All UNB Campuses

This outage is resolved and Datatel is now available.

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Datatel is currently unavailable while year and processes are being run. We expect Datatel to be available again later on this morning.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Unscheduled Outage

Resolved

Sep 13, 2013 08:00 AM - Sep 13, 2013 11:45 AM

Network

Fredericton

All network connectivity should now be restored to New Res.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

We are currently experiencing network connectivity issues in the New Residence Building.  ITS is investigating this issue.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Unscheduled Outage

Resolved

Sep 09, 2013 09:30 AM - Sep 09, 2013 10:05 AM

myUNB Portal

All UNB Campuses

Users should now be able to access their myUNB Portal. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Currently users may  be experiencing slow response times when accessing their myUNB Portal.  ITS is investigating this issue.

If you have questions or concerns please  contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Unscheduled Outage

Resolved

Sep 07, 2013 08:19 PM - Sep 08, 2013 03:00 PM

D2L Brightspace

All UNB Campuses

Desire2Learn is once again available. If you still have trouble logging in try clearing your browser's cache. For instructions on how to do this please see: http://www.wikihow.com/Clear-Your-Browser's-Cache. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Some users are currently experiencing issues logging into Desire2Learn. Our D2L team is looking into this issue. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. 

Scheduled Outage

Resolved

Sep 07, 2013 08:00 AM - Sep 09, 2013 10:00 PM

Email

All UNB Campuses

All email accounts have been upgraded. You can find setup instructions for how to configure your device or email client online at http://www.unb.ca/its/students/index.php and choosing Setup Phone/Tablet or Setup Laptop/Desktop. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. 

 

An email upgrade by Microsoft scheduled for this Saturday, September 7, that was advertised to be completely invisible to end users is in fact anything but invisible. Our requests and escalations to Microsoft to delay the upgrade have all been denied. All Office 365 users which includes all undergraduate and graduate students, alumni and retirees will be required to update their device (laptop, phone, etc) settings with the following information once the upgrade has been completed.

Exchange ActiveSync connections:

- The server pod51009.outlook.com needs to be changed to outlook.office365.com

IMAP connections:
- Need to change pod51009.outlook.com to outlook.office365.com for incoming server
- Need to change pod51009.outlook.com to smtp.office365.com for outgoing SMTP server

Those solely using the web client through the myUNB Portal will be unaffected by this change.

Additional detailed instructions can be found on tidBiTS, ITS' blog: http://blogs.unb.ca/tidbits/

If you have any further questions, please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199.

Unscheduled Outage

Resolved

Sep 04, 2013 08:00 AM - Sep 04, 2013 10:14 AM

Network

Fredericton

All network  connectivity has been restored on the Bathurst Campus.

If you have questions or concerns please contact the ITS hlelpdesk@unb.ca or 453-5199.

Users on the Bathurst Campus are currently experiencing intermittent network connectivity issues.  This is currently being looked into and should be resolved shortly.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Scheduled Outage

Resolved

Sep 04, 2013 06:00 AM - Sep 04, 2013 07:00 AM

Network

Fredericton

The network maintenance was completed successfully.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, September 4 from 6 a.m. to 7 a.m. (1 hour), there will be a Network outage in Memorial Hall to allow ITS to perform maintenance.
 
As a result, all IT Services will be unavailable in these locations during the outage, including:

-          All UNB email
-          VoIP telephone services
-          Access to Network printing and drives
-          Datatel
-          eServices
-          Footprints
-          All UNB Webpages
-          CMS
-          Desire2Learn

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

Unscheduled Outage

Resolved

Sep 02, 2013 08:00 AM - Sep 06, 2013 02:23 PM

Other

All UNB Campuses

Users should now be able to access the UNB App from all Android devices.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Users of Android-based smartphones running Android OS 2.3.x or 3.x are currently unable to sign in to the UNB mobile app to access their course schedules and the secure UNB phonebook. ITS is aware of the issue and investigating. Android OS 4.x is not affected by this issue.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Unscheduled Outage

Resolved

Aug 28, 2013 03:37 PM - Aug 28, 2013 06:49 PM

Printing

All UNB Campuses

Student print services should now be restored.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Student printing is currently unavailable.  ITS is investigating this and hope to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199  

Scheduled Outage

Resolved

Aug 28, 2013 12:00 PM - Aug 28, 2013 01:00 PM

Network

Fredericton

All network connectivity should now be restored to the LB gym.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Today (August 28) from 12:00 p.m. – 1:00 p.m. (1 hour), there will be an emergency Network outage in the LB Gym to allow ITS to replace failed network equipment.
 
As a result, all IT Services will be unavailable in this location during the outage, including:

-          All UNB email
-          All VoIP telephone services
-          Access to Network printing and drives
-          Datatel
-          eServices
-          Footprints
-          All UNB Webpages
-          CMS
-          Desire2Learn

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

Scheduled Outage

Resolved

Aug 28, 2013 10:10 AM - Aug 28, 2013 03:00 PM

Printing

All UNB Campuses

Students may now purchase print credits by using using UCard Online which can be accessed through your myUNB Portal or in person at the UNB Card Office in the SUB (Fredericton) or in Saint John at the UCard PHIL Station in the Hans W. Klohn Commons (coming mid-September).
 
For more details on purchasing print credits visit: http://www.unb.ca/its/about-its/projects/labupgrade/printing.html

Purchasing print credits is unavailable today as ITS moves it from eServices to your UCard.
 
Once the switch has been completed you will need to purchase your print credits using UCard Online accessed through your myUNB Portal or in person at the UNB Card Office in the SUB (Fredericton) or in Saint John at the UCard PHIL Station in the Hans W. Klohn Commons (coming mid-September).
 
For more details on purchasing print credits visit: http://www.unb.ca/its/about-its/projects/labupgrade/printing.html
 

Scheduled Outage

Resolved

Aug 28, 2013 06:00 AM - Aug 28, 2013 07:00 AM

Network

Fredericton

The network maintenance was completed successfully.

If you have questions or concerns please contact the ITS help desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, August 28 from 6:00 a.m. to 7:00 a.m. (1  hours), there will be a Network outage in the following locations to allow ITS to perform maintenance:
 
-          IUC Physics
-          IUC Concourse
-          
As a result, all IT Services will be unavailable in these locations during the outage, including:

-          All UNB email
-          All VoIP telephone services
-          Access to Network printing and drives
-          Datatel
-          eServices
-          Footprints
-          All UNB Webpages
-          CMS
-          Desire2Learn

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 
 

Unscheduled Outage

Resolved

Aug 21, 2013 08:00 AM - Aug 21, 2013 10:00 PM

Network

All UNB Campuses

The issues connecting to UNB wireless networks should now be resolved. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Some users maybe experiencing issues connecting to the UNB wireless networks.  ITS is currently investigating this issue.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Scheduled Outage

Resolved

Aug 21, 2013 06:30 AM - Aug 21, 2013 07:30 AM

Network

Fredericton

The network maintenance was completed successfully. 

If you have any questions or concerns please  contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, August 21 from 6:30 a.m. to 7:30 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance:
 
-          IUC Concourse
-          IUC Physics

As a result, all IT Services will be intermittently unavailable in these locations during the outage, including:

-          All UNB email
-          Access to Network printing and drives
-          Datatel
-          eServices
-          Footprints
-          All UNB Webpages
-          CMS
-          Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

Scheduled Outage

Resolved

Aug 21, 2013 06:00 AM - Aug 21, 2013 07:00 AM

Network

Fredericton

The network maintenance was completed successfully. 

If you have any questions or concerns please  contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, August 21 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance:
 
-          Head Hall
-          South Gym

As a result, all IT Services will be unavailable in these locations during the outage, including:

-          All UNB email
-          Access to Network printing and drives
-          Datatel
-          eServices
-          Footprints
-          All UNB Webpages
-          CMS
-          Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 
 

Scheduled Outage

Resolved

Aug 18, 2013 06:00 AM - Aug 18, 2013 07:00 AM

Datatel

All UNB Campuses

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Sunday, August 18 from 6 a.m. to 7 a.m. (1 hour), some IT services will be unavailable to allow ITS to perform maintenance. This outage will affect the following UNB services:
 
-          Datatel Colleague
-          eServices
-          Webadvisor online course registration
-          WebTimeEntry
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

Unscheduled Outage

Resolved

Aug 14, 2013 08:15 AM - Aug 14, 2013 04:05 PM

Email

All UNB Campuses

The issue preventing UNB Students and Retired Faculty and Staff from accessing their email has been resolved. If you are still unable to access your email, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca .

Currently UNB Students and Retired Faculty and Staff are unable to access their email both through the UNB Portal, and with an email client such as Microsoft Outlook.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Scheduled Outage

Resolved

Aug 14, 2013 06:30 AM - Aug 14, 2013 07:30 AM

Network

Fredericton

The network outage was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, August 14 from 6:30 a.m. to 7:30 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance:
 
-          IUC Concourse
-          IUC Physics%u2028
As a result, all IT Services will be intermittently unavailable in these locations during the outage, including:%u2028
-          All UNB email
-          Access to Network printing and drives
-          Datatel
-          eServices
-          Footprints
-          All UNB Webpages
-          CMS
-          Desire2Learn
 
No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 
 

Scheduled Outage

Resolved

Aug 13, 2013 08:00 AM - Aug 14, 2013 02:00 PM

D2L Brightspace

All UNB Campuses

The upgrade to the Desire2Learn system has been completed successfully, and content should now be accessible again.

On August 13th and 14th, Desire2Learn will be undergoing an important upgrade from Version 9.4 to Version 10.2.

This required upgrade will improve existing tools and add new features.  During this time the D2L system will be down & unavailable to both students and faculty.  We apologize for the inconvenience. 

If you have questions or concerns please contact the ITS help Desk at:  helpdesk@unb.ca or 453-5199.

Unscheduled Outage

Resolved

Aug 12, 2013 04:00 PM - Aug 13, 2013 09:46 AM

Printing

All UNB Campuses

Student printing in Novell labs has been restored. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Currently students are unable to print from labs that connect through Novell or use the iPrint client. Printing from labs that have been converted to Active Directory is not affected.

If you have any questions or concerns please feel free to contact the ITS Help Desk at (506) 453-5199 or via email at helpdesk@unb.ca

Unscheduled Outage

Resolved

Aug 11, 2013 08:30 AM - Aug 12, 2013 02:29 PM

D2L Brightspace

All UNB Campuses

Users should now be able to access their D2L course management system.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

Desire2Learn is currently unavailable. The D2L support team has been notified of the issue. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Scheduled Outage

Resolved

Aug 11, 2013 06:00 AM - Aug 11, 2013 06:10 AM

Other

All UNB Campuses

Access to secure online IT services (those requiring you to log in) will be unavailable for 10 minutes starting at 6 a.m. on Sunday, August 11.
 
If you have any questions, please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199.

 

Scheduled Outage

Resolved

Aug 09, 2013 08:00 AM - Aug 11, 2013 09:00 AM

Web

All UNB Campuses

The event calendar submission form is now available.

Starting Friday, August 9 at 8 a.m. until Sunday, August 11 at 9 a.m. submissions to UNB’s Events Calendar will be temporarily unavailable as ITS upgrades UNB’s webpages to a responsive web design.
 
During this outage the ability to view the events calendar may also be intermittent.
 
Once UNB’s event submission service is restored, you can enjoy additional features and a refreshed look.
 
For more information about UNB’s move to a responsive web design see the myUNB News posting at: https://blogs.unb.ca/myunbnews/2013/08/02/unbs-web-pages-get-responsive/ .
 
If you have any questions please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199.
 

Scheduled Outage

Resolved

Aug 09, 2013 08:00 AM - Aug 16, 2013 08:00 AM

Web

All UNB Campuses

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

 

 

 

The website upgrade migration is taking longer than initially anticipated. The migrations will continue over the next few days, and access to CMS for all users will return by end of day Wednesday, August 21. 

If your website has been migrated already, and you need to make an emergency update to the website, please contact the ITS Help Desk. 

If you have any other questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

As part of UNB’s move to a responsive web design, which gives you a better experience viewing UNB’s web pages on whatever device you use – desktop, smartphone or tablet, access to the Content Management System (CMS) will be unavailable from August 9 – 16.
 
If your UNB website requires updates, please complete your changes prior to August 9 or after August 16.
 
If you have any questions please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199.
 
For more information about UNB’s move to a responsive web design see the myUNB News posting at: https://blogs.unb.ca/myunbnews/2013/08/02/unbs-web-pages-get-responsive/ .
 

Scheduled Outage

Resolved

Aug 09, 2013 12:00 AM - Aug 16, 2013 11:55 PM

Web

All UNB Campuses

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Between August 9 and 16 all of UNB’s web pages will be getting a facelift as UNB moves its online pages to a responsive web design. This new architecture automatically adapts our website to whatever device you are using–desktops, smartphones or tablets–giving you the best web viewing experience.
 
Once completed, take a look at one of UNB’s websites on a desktop and you will see a complete version with all the content contained on that page, switch to a smartphone and you get a simplified web page that is fast without the bells and whistles–perfect for on the go viewing.
 
By August 11, the UNB Home Page (http://www.unb.ca) and Inside UNB (http://www.unb.ca/insideunb) will be the first to show off this new responsive design. The remaining UNB websites are scheduled to be completed by August 16. All web pages will continue to be available during the transitions.
 
If you have any questions, please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199.

Scheduled Outage

Resolved

Aug 01, 2013 01:00 PM - Aug 02, 2013 02:00 PM

Web

All UNB Campuses

UNB's enterprise room booking system, Astra Schedule, will be unavailable from Thursday, August 1 at 5 p.m. until Friday, August 2 at 9 a.m. as we import additional event and meeting data. At least one more data import and system outage will be scheduled at a later date.
 
If you have any questions, please contact the ITS Help Desk at (506) 453-5199 or helpdesk@unb.ca.
 
 

Unscheduled Outage

Resolved

Jul 31, 2013 09:00 AM - Aug 02, 2013 11:35 AM

Email

All UNB Campuses

UNB’s old eDaily system could not be restored and was required to be decommissioned and replaced with the new myUNB news – available In your myUNB portal (http://my.unb.ca). For the official announcement from Communications and Marketing please visit:  https://blogs.unb.ca/myunbnews/2013/08/02/welcome-to-myunb-news/

UNB’s e-Publications system (UNBF and UNBSJ eDaily and Student eNews) is currently unavailable. ITS is investigating this issue.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

Scheduled Outage

Resolved

Jul 31, 2013 12:00 AM - Jul 31, 2013 12:05 AM

Web

All UNB Campuses

As of July 31, 2013, access to www.unb.ca/courses will no longer be available.
 
After July 31, any course websites previously stored on www.unb.ca/courses will be read-only and accessible from on-campus only by going to http://www.old.unb.ca/courses . Content will only be available in this way until the directory is fully decommissioned in December 2013 or until its hardware fails.
 
If you wish to continue to have your course website content publicly available, you have the following options:

Move your content into UNB’s Desire2Learn course management system
For more information on how to do this, contact the D2L team: http://www.unb.ca/learningresources/contactus.html

Move your content onto UNB’s new www2 web server
For information on how to request space on this server, visit http://www.unb.ca/its/faculty-staff/create-professional-webpages.html
 
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Scheduled Outage

Resolved

Jul 24, 2013 06:00 AM - Jul 24, 2013 07:00 AM

Network

Fredericton

The network maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, July 24 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance:

 

-          Head Hall

-          Gillin Hall

-          Old Engineering

-          Wasson Computing Centre

-          Computer Science ITC

-          Annex C

-          Forestry/Geology

-          Old Arts

-          MacLaggan Hall

-          Muriel McQueen Fergusson Centre

-          Toole Hall

-          R.N. Scott Hall

-          Alumni Memorial Building

-          Memorial Hall

-          Hugh John Flemming Forestry Centre

-          IUC Physics

-          IUC Concourse

-          UNB Bookstore

-          McConnell Hall

-          Maggie Jean Chestnut House

-          Alden Nolan House

As a result, all IT Services will be unavailable in these locations during the outage, including:

-          All UNB email

-          All VoIP telephone services

-          UNB wireless

-          Access to Network printing and drives

-          Datatel

-          eServices

-          Footprints

-          All UNB Webpages

-          CMS

-          Desire2Learn

 

Additionally, the following services will not be available from on or off campus during the outage:

-          UNB’s Virtual Private Network (VPN)

-          linux.unb.ca

-          eServices

 

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

 

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Scheduled Outage

Resolved

Jul 21, 2013 06:00 AM - Jul 21, 2013 09:00 AM

Other

Fredericton

The outage is complete and all services have been fully restored. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

On Sunday, July 21 from 6 a.m. - 9 a.m. (3 hours) ITS will be performing maintenance on one of UNB’s servers. As a result, the following IT Services will be unavailable:
 
-          eServices
-          UNB exam schedule
-          Course timetables
-          UNB Job Bank
-          Campus maps
-          CASA nursing app
-          UNB File Drop
-          All online forms
-          UNB Wikis
-          dotProject
-          Account activation services:
        o   Claiming a new UNB account
        o   Setting or changing your UNB email name
        o   Setting or changing your primary email address
-          All go.unb.ca redirects
-          myUNB Portal poll results
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

Scheduled Outage

Resolved

Jul 17, 2013 06:00 AM - Jul 17, 2013 07:00 AM

Network

Fredericton

The network maintenance was completed successfully.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, July 17 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance:
 
-          Marshall d’Avray Hall
-          Singer Hall
-          Tilley Hall
-          Carleton Hall
-          Harriet Irving Library (HIL)
-          Facilities Management
-          Heating Plant
-          IUC Forestry
-          Bailey Hall
-          Ludlow Hall
-          LB Gym
-          Currie Center
-          Keirstead Hall
-          Wu Centre
-          Student Union Building (SUB)
-          Tibbits East
-          Aitken Centre
-          BMO Field House
-          Res Admin
-          South Gym
-          Neville Homestead
-          Incutech Building 1
-          Incutech Building 2
-          Campus House
-          UNBEA Building 10
-          Jones Student Services Centre
 
As a result, all IT Services will be unavailable in these locations during the outage, including:

-          All UNB email
-          All VoIP telephone services
-          UNB wireless
-          Access to Network printing and drives
-          Datatel
-          eServices
-          Footprints
-          All UNB Webpages
-          CMS
-          Desire2Learn
 
No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

Scheduled Outage

Resolved

Jul 10, 2013 06:30 AM - Jul 10, 2013 07:30 AM

Network

Fredericton

Maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at;  helpdesk@unb.ca or 453-5199.

On Wednesday, July 10 from 6:30 a.m. to 7:30 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance:

 

-          Grad House

-          Tilley Hall computer labs

-          Singer Hall computer labs

As a result, all IT Services will be unavailable in these locations during the outage, including:
 

-          All UNB email

-          Access to Network printing and drives

-          Datatel

-          eServices

-          Footprints

-          All UNB Webpages

-          CMS

-          Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.

 

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Scheduled Outage

Resolved

Jul 10, 2013 06:00 AM - Jul 10, 2013 06:30 AM

Network

Fredericton

The network maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, July 10 from 6:00 a.m. to 6:30 a.m. (30 minutes), there will be a Network outage in the Currie Centre to allow ITS to perform maintenance.
 
As a result, all IT Services will be unavailable in this location during the outage, including:

-          All UNB email
-          Access to Network printing and drives
-          Datatel
-          eServices
-          Footprints
-          All UNB Webpages
-          CMS
-          Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

Scheduled Outage

Resolved

Jul 09, 2013 06:00 AM - Jul 09, 2013 07:00 AM

Network

Fredericton

The maintenance was completed successfully.  

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Tuesday, July 9 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance:
 
-          Keirstead Hall
-          Tilley Hall
-          MacLaggan Hall
-          IUC Forestry
-          IUC Physics
-          Bailey Hall
-          Enterprise UNB Building #1
-          LB Gym
-          Head Hall (Old Head Hall)
-          Head Hall (E-Level)
 
As a result, all IT Services will be unavailable in these locations during the outage, including:

-          All UNB email
-          Access to Network printing and drives
-          Datatel
-          eServices
-          Footprints
-          All UNB Webpages
-          CMS
-          Desire2Learn
 
No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 
 

Unscheduled Outage

Resolved

Jul 08, 2013 02:36 PM - Jul 08, 2013 03:33 PM

Email

All UNB Campuses

Students, retiree's and Alumni should now be receiving emails.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.
 

We are currently experiencing a problem with the Office365 migration where emails that are being sent to students, retiree , and Alumni are not going through.  Senders will receive a “recipient not found” error.  The cause has been identified and a fix is in progress – normal mail flow should resume within the next half an hour.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.
 

Scheduled Outage

Resolved

Jul 08, 2013 06:00 AM - Jul 08, 2013 07:00 AM

Network

Fredericton

The network maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Monday, July 8 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance:

 

-          Currie Centre

-          Marshall d’Avray Hall

-          Singer Hall

-          Sir Howard Douglas Hall (Old Arts)

-          Ludlow Hall

-          Harriet Irving Library (HIL)

As a result, all IT Services will be unavailable in these locations during the outage, including:
 

-          All UNB email

-          Access to Network printing and drives

-          Datatel

-          eServices

-          Footprints

-          All UNB Webpages

-          CMS

-          Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.

 

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Scheduled Outage

Resolved

Jul 07, 2013 08:00 PM - Jul 08, 2013 08:00 PM

Email

All UNB Campuses

The maintenance was completed successfully.  

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Sunday, July 7 Student, Retiree and Alumni UNB email (except alumni using UNB’s email forwarding for life service) is being migrated from Microsoft Live@edu to Office 365, Microsoft’s latest online email service.

 

As a result of the upgrade, your UNB email will be unavailable for up to 24 hours beginning on July 7 at 8 p.m.

 

No emails will be lost during the outage and all of your existing email, folders, filters or email forward rules will be automatically applied to your new UNB - Office 365 email.

 

Microsoft has made this a mandatory upgrade with a deadline for all Live@edu customers to move to their new Office 365 email by September 2013.

 

If you use SkyDrive, this will also be unavailable beginning Sunday, July 7 until as late as Wednesday, July 10; no files will be lost during the outage.

 

After the upgrade, you will continue to access your UNB email and calendar online through your myUNB Portal at: https://my.unb.ca or by visiting www.outlook.com/unb.ca .

 

Your email and calendar will also continue to work from your mobile device(s) and email client as they did before; no changes are required.

 

To learn more about the upgrade, visit ITS’s Email Upgrade website - http://www.unb.ca/its/about-its/projects/office365.html .

 

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Scheduled Outage

Resolved

Jul 06, 2013 03:00 PM - Jul 08, 2013 12:00 AM

Other

All UNB Campuses

The maintenance was completed successfully.   Users should now be able to activate their IT services.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Beginning on Saturday, July 6 at 3 p.m., UNB’s online account activation service will be unavailable as ITS prepares to migrate Student UNB email from Microsoft’s live@edu to Office 365. During the outage, faculty, staff and students will be unable to:

 

-          - Claim a new UNB account

-          - Set or change your UNB email name

-          - Set or change your primary UNB email address

This outage will last until the email upgrade is complete on Monday, July 8.

 

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Scheduled Outage

Resolved

Jul 02, 2013 06:00 AM - Jul 02, 2013 07:30 AM

Network

Fredericton

On Tuesday, July 2 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance:
 
-          Aitken Centre
-          BMO Centre
-          Student Union Building (SUB)
-          Facilities Management
-          Tilley Hall computer lab (room 201)
-          Forestry & Geology Building
-          Head Hall

As a result, all IT Services will be unavailable in these locations during the outage, including:

-          All UNB email
-          Access to Network printing and drives
-          Datatel
-          eServices
-          Footprints
-          All UNB Webpages
-          CMS
-          Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Scheduled Outage

Resolved

Jun 29, 2013 12:20 AM - Jun 29, 2013 06:00 AM

Other

All UNB Campuses

The scheduled maintenance has been completed successfully, and all affected services are now operating properly.

On Saturday, June 29 from 12 a.m. to 7 a.m. (7 hours), some IT services will be unavailable while ITS performs maintenance. This outage will affect the following IT services:
 
-          UREC – card swiping service
-          Office of Research Services – eRSO software
-          Astra room booking
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

Unscheduled Outage

Resolved

Jun 26, 2013 11:20 AM - Jun 26, 2013 11:45 AM

Network

Fredericton

This outage is resolved. Network connectivity has been restored, and VOIP phones are working. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

There is currently no network activity in Sir Howard Douglas Hall. During this outage VOIP phones will not work. ITS is looking into the issue. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Unscheduled Outage

Resolved

Jun 26, 2013 10:10 AM - Jun 26, 2013 10:40 AM

Network

Fredericton

The network issue in Sir Howard Douglas Hall has been resolved. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

There is currently no network connectivity in Sir Howard Douglas Hall. ITS is looking into this issue. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Scheduled Outage

Resolved

Jun 25, 2013 06:00 AM - Jun 25, 2013 07:00 AM

Network

Fredericton

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

On Tuesday, June 25 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance:

 

-          Head Hall

-          Gillin Hall

-          Information Technology Centre (ITC)

-          Currie Centre

 

As a result, all IT Services will be unavailable in these locations during the outage, including:

-          All UNB email

-          Access to Network printing and drives

-          Datatel

-          eServices

-          Footprints

-          All UNB Webpages

-          CMS

-          Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.

 

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Scheduled Outage

Resolved

Jun 24, 2013 06:00 AM - Jun 24, 2013 07:00 AM

Network

Fredericton

The maintenance was completed successfully.

If you have questions or concerns please  contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Monday, June 24 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance:

 

-          Residence Administration

-          McConnell Hall

-          Jones Student Services Centre

-          Tibbits Hall (East)

-          Enterprise UNB Building #1

-          Campus House

-          Neville Homestead

-          Alumni Memorial Building

-          Memorial Hall

-          Maggie Jean Chestnut House

-          Wood Science & Technology Centre (Hugh John Flemming Forestry Centre)

 

As a result, all IT Services will be unavailable in these locations during the outage, including:

-          All UNB email

-          Access to Network printing and drives

-          Datatel

-          eServices

-          Footprints

-          All UNB Webpages

-          CMS

-          Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.

 

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Unscheduled Outage

Resolved

Jun 20, 2013 02:45 PM - Jun 20, 2013 03:00 PM

Datatel

All UNB Campuses

Users were unable able to access Datatel between 2:45pm and 3:00pm today.  All access should now be restored.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Scheduled Outage

Resolved

Jun 20, 2013 12:00 PM - Jun 20, 2013 12:15 PM

Network

Fredericton

The network outage affecting the South Gym has been resolved. If you are still unable to access the network, please contact the ITS Help Desk: 453-5199.

Today (June 20) from 12:00 p.m. to 12:30 p.m. (30 min), there will be an emergency Network outage in the South Gym to allow ITS to perform maintenance.
 
As a result, all IT Services will be unavailable in this location during the outage, including:

-          All UNB email
-          Access to Network printing and drives
-          Datatel
-          eServices
-          Footprints
-          All UNB Webpages
-          CMS
-          Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

Scheduled Outage

Resolved

Jun 20, 2013 06:00 AM - Jun 20, 2013 07:00 AM

Other

All UNB Campuses

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

--

Update: This outage has been moved to Thursday, June 20.

On Thursday, June 20 from 6 a.m. - 7 a.m. (1 hour) ITS will be performing maintenance on several IT services. As a result, all IT Services requiring login (ex. UNB email, myUNB Portal, eServices, etc.) will be unavailable, as well as the following:
 
-          University exam schedule
-          University course timetable
-          Campus maps
-          myUNB Portal poll results
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

On Wednesday, June 19 from 6 a.m. - 7 a.m. (1 hour) ITS will be performing maintenance on several IT services. As a result, all IT Services requiring login (ex. UNB email, myUNB Portal, eServices, etc.) will be unavailable, as well as the following:
 
-          University exam schedule
-          University course timetable
-          Campus maps
-          myUNB Portal poll results
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

Unscheduled Outage

Resolved

Jun 19, 2013 07:00 AM - Jun 19, 2013 09:00 AM

Web

All UNB Campuses

The maintenance was completed successfully.  If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

The CMS is undergoing maintenance and will be unavailable for a short time this morning.  Web sites will still be available; however, changes to page content will not be possible until after the outage. 

Scheduled Outage

Resolved

Jun 19, 2013 06:30 AM - Jun 19, 2013 07:00 AM

Network

Fredericton

The maintenance was completed successfully. 

If you have questions or concerns please contact the ITS help desk at:  helpdesk@unb.ca or 453-5199

On Wednesday, June 19 from 6:30 a.m. to 7:00 a.m. (30 min), there will be a Network outage in Head Hall (Gillin Wing) to allow ITS to perform maintenance.
 
As a result, all IT Services will be unavailable in this location during the outage, including:

-          All UNB email
-          Access to Network printing and drives
-          Datatel
-          eServices
-          Footprints
-          All UNB Webpages
-          CMS
-          Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

Scheduled Outage

Resolved

Jun 18, 2013 06:00 AM - Jun 18, 2013 07:00 AM

Network

Fredericton

This network maintenance was completed successfully. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Tuesday, June 18 from 6 a.m. to 7 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance.
 
-          Tilley Hall
-          Carleton Hall
-          Annex C
-          MacLaggan Hall
-          UNB Bookstore
-          Muriel McQueen Fergusson Centre
-          Alden Nowlan House
-          R.N. Scott Hall (BioMed)
-          Toole Hall
-          IUC Forestry
-          Forestry & Geology Building
-          IUC Concourse
 
As a result, all IT Services will be unavailable in these locations during the outage, including:

-          All UNB email
-          Access to Network printing and drives
-          Datatel
-          eServices
-          Footprints
-          All UNB Webpages
-          CMS
-          Desire2Learn
 
No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

Unscheduled Outage

Resolved

Jun 17, 2013 01:45 PM - Jun 17, 2013 02:34 PM

Network

Fredericton

All network connectivity has been restored to the Wu Center. 

If you have questions or concerns please contact the ITS Help Desk at:  heldpesk@unb.ca or 453-5199.

There is currently no network connectivity at the Wu Center.  Effecting both wired and wireless networks.   We are investigating the issue.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Scheduled Outage

Resolved

Jun 17, 2013 06:00 AM - Jun 17, 2013 07:00 AM

Network

Fredericton

The network maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Monday, June 17 from 6 a.m. to 7 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance:
 
-          Aitken Centre
-          BMO Centre
-          Central Heating Plant
-          Facilities Management
-          Harriet Irving Library (HIL)
-          Keirstead Hall
-          Ludlow Hall
-          Marshall d’Avray Hall
-          Singer Hall
-          South Gym
-          Student Union Building (SUB)
-          WU Centre
 
As a result, all IT Services will be unavailable in these locations during the outage, including:

-          All UNB email
-          Access to Network printing and drives
-          Datatel
-          eServices
-          Footprints
-          All UNB Webpages
-          CMS
-          Desire2Learn
 
No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Scheduled Outage

Resolved

Jun 16, 2013 07:00 AM - Jun 16, 2013 08:05 AM

e-Services,Datatel

All UNB Campuses

The scheduled maintenance was completed successfully, and all services are available again. If you are still unable to access any services, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca .

On Sunday, June 16 from 7:00 a.m. to 7:45 a.m. (45 minutes), some IT services will be unavailable to allow ITS to perform maintenance. This outage will affect the following UNB services:
 
-          Datatel Colleague
-          eServices
-          Webadvisor online course registration
-          WebTimeEntry
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Unscheduled Outage

Resolved

Jun 12, 2013 02:00 PM - Jun 12, 2013 02:09 PM

Network

Fredericton

All network  connectivity should now be restored.

If you have questions or concerns please contact the ITS help desk at:  helpdesk@unb.ca or 453-5199.

There is currently no network connectivity in Toole Hall.   We are investigating the issue.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Scheduled Outage

Resolved

Jun 02, 2013 06:00 AM - Jun 02, 2013 08:00 AM

Network

Fredericton

On Sunday, June 2 ITS will be performing regular maintenance on UNB’s VoIP telephone system including a security patch and a configuration update to resolve an issue with transferring calls to auto attendants.

Sometime between 6 a.m. and 8 a.m. there will be two separate 30 second interruptions.
 

-   One 30 second interruption to voicemail and auto attendant services – incoming and outgoing calls will continue to work and,


-   One 30 second interruption to incoming and outgoing VoIP calls – voicemail and auto attendants will continue to work; however, after this short interruption, your VoIP telephone will restart, which will also result in the temporary loss of internet connectivity on any computer connected through the VoIP phone.

No voicemail messages will be lost during the outage. All messages will be put in a queue and delivered once services have been restored. Voicemail and auto attendant services will resume as soon as the maintenance is complete.
 
To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

Scheduled Outage

Resolved

May 31, 2013 11:55 PM - May 31, 2013 11:55 PM

Other

All UNB Campuses

This notice is to advise you that you will no longer be able to access your GroupWise calendar as of May 31, 2013. GroupWise, UNB’s former calendaring system, is being discontinued; if you use GroupWise for your personal UNB calendar, please transfer your appointments, tasks and other calendar information into Microsoft Outlook, UNB’s supported calendaring system prior to this date.
 
For instructions on how to setup your Outlook calendar from on-campus, visit the following link and select your computer’s operating system from the right-hand menu: http://www.unb.ca/its/faculty-staff/laptop-desktop/index.html .

Alternatively, you can access your personal UNB calendar from anywhere using Outlook Online, which can be accessed through your myUNB Portal. For more details, visit: http://www.unb.ca/its/faculty-staff/off-campus-access/owa/index.html .

If you currently use GroupWise to manage your faculty or departmental room bookings, please email solutions@unb.ca for advice on an alternate solution.

Please speak with your Level 1 technical support staff if you require assistance.

If you have any questions or concerns, contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Unscheduled Outage

Resolved

May 31, 2013 01:45 PM - May 31, 2013 02:36 PM

Network

Fredericton

The network issues in Tilley Hall have been resolved. All VOIP and wired network connections should be working normally now.

The wired network in Tilley Hall is currently experiencing some network issues. Clients in Tilley Hall are currently unable to use the VOIP phones or the wired network.

The ITS Network Services team is currently investigating the issue.

If you have any questions or concerns about this, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca

Scheduled Outage

Resolved

May 29, 2013 06:00 AM - May 29, 2013 07:00 AM

Network

Fredericton

he network maintenance was completed successfully.

If you have questions or concerns please  contact the ITS Help Desk at:  helpdesk@unb.a or 453-5199.

On Wednesday, May 29 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services.
 
-          ITC 311
-          McConnell Hall
 
As a result, all IT Services will be unavailable in these locations during the outage, including:

-          All UNB email
-          Access to Network printing and drives
-          Datatel
-          eServices
-          Footprints
-          All UNB Webpages
-          CMS
-          Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

Scheduled Outage

Resolved

May 27, 2013 12:00 PM - May 27, 2013 02:00 PM

Network

Fredericton

All network connectivity has been restored to Singer Hall.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

At 12:00pm there will be an emergency network outage affecting Singer Hall.  These services will be unavailable until approximately 2:00pm


If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Scheduled Outage

Resolved

May 26, 2013 09:00 PM - May 26, 2013 09:15 PM

Other

All UNB Campuses

The maintenance was completed successfully.

If you have question or concerns please contact the ITS help desk at:  helpdesk@unb.ca or 453-5199.

 

On Sunday, May 26 from 9:00 p.m. – 9:15 p.m. (15 minutes), ITS will be performing maintenance on UNB’s VoIP voicemail service. As a result, VoIP voicemail and auto attendant services will be unavailable during this time.

 

Incoming and outgoing calls will continue to work during the outage.

 

No voicemail messages will be lost during the outage. All messages will be put in a queue and delivered once services have been restored. Voicemail and auto attendant services will resume as soon as the maintenance is complete.

To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Unscheduled Outage

Resolved

May 24, 2013 02:10 PM - May 24, 2013 02:15 PM

Other

Fredericton

he VoIP telephone service was unavailable for some individuals this afternoon between 2:08pm and 2:15pm. This issue should now be resolved – our apologies for any inconvenience this may have caused.
 
If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.
 

Scheduled Outage

Resolved

May 22, 2013 06:00 AM - May 22, 2013 07:00 AM

Network

Fredericton

The network maintenance was completed successfully. 

If you have questions or concerns please contact the ITS Help Desk at:  help desk@unb.ca or 453-5199.

On Wednesday, May 22 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services.
 
- Incutech Building #1
- Campus House
- Neville Homestead
- ITC
 
As a result, all IT Services will be unavailable in these locations during the outage, including:
 
- All UNB email
- Access to Network printing and drives
- Datatel
- eServices
- Footprints
- All UNB Webpages
- CMS
- Desire2Learn
 
No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
To learn more about VoIP, visit: http://go.unb.ca/voip .
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

Scheduled Outage

Resolved

May 22, 2013 06:00 AM - May 22, 2013 07:00 AM

Network

All UNB Campuses

The network maintenance was completed successfully. 

If you have questions or concerns please contact the ITS Help Desk at:  help desk@unb.ca or 453-5199.

On Wednesday, May 22 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services.
 
- Incutech Building #1
- Campus House
- Neville Homestead
- ITC
 
As a result, all IT Services will be unavailable in these locations during the outage, including:
 
- All UNB email
- Access to Network printing and drives
- Datatel
- eServices
- Footprints
- All UNB Webpages
- CMS
- Desire2Learn
 
No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
To learn more about VoIP, visit: http://go.unb.ca/voip .
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

Unscheduled Outage

Resolved

May 16, 2013 09:40 AM - May 16, 2013 09:55 AM

Printing

All UNB Campuses

Faculty and Staff printing was unavailable  this morning between 9:40am and 9:55am.  This issue should now be resolved.

If you have questions or concerns please contact the ITS Help Desk at:  help desk@unb.ca or 453-5199.

Unscheduled Outage

Resolved

May 16, 2013 07:45 AM - May 21, 2013 08:05 AM

Email

All UNB Campuses

UNB Alumni should now be able to access their UNB email.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Some UNB Alumni maybe experiencing issues accessing their UNB email.  ITS is investigating this and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

 

Scheduled Outage

Resolved

May 15, 2013 06:00 PM - May 15, 2013 06:05 PM

Web

All UNB Campuses

The myUNB Portal will be unavailable this evening for approximately five (5) minutes beginning at 6 p.m. tonight. This brief outage is required for maintenance.
 
During this time, faculty, staff and students will be unable to access the myUNB Portal and may be asked to login to services again once the maintenance has been completed.
 
If  you have any questions, please contact the ITS Help Desk at helpdesk@unb.ca or  453-5199.
 

Unscheduled Outage

Resolved

May 14, 2013 07:15 AM - May 14, 2013 08:18 AM

Datatel

All UNB Campuses

The issue with Datatel is now resolved. Users should once again be able to login to Datatel, https://datatelui.unb.ca/live/.

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

 

Users are currently unable to login to the Datatel website, https://datatelui.unb.ca/live/. We are investigating the issue.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Scheduled Outage

Resolved

May 10, 2013 10:58 AM - Jul 31, 2013 10:58 AM

Other

All UNB Campuses

As part of ITS’s ongoing efforts to improve the UNB website while also reducing security vulnerabilities, UNB’s Unix services will be decommissioned on July 31, 2013.
 
Beginning May 6, no new Unix accounts have been created; however, anyone with an existing Unix account will continue to have access to unix.unb.ca until July 31, when this service will be permanently removed.
 
If you currently use Unix, please prepare to move to linux.unb.ca or another system prior to this date.
 
If you currently edit your UNB professional page or a UNB webpage through Unix or Contribute, please visit the ITS website at: http://www.unb.ca/its/faculty-staff/create-professional-webpages.html for information on how to claim a website on UNB’s new web hosting service. Any websites not moved over to the new host prior to July 31, 2013 will no longer be accessible.
 
If you use Pine as your email client, it is recommended you move to Microsoft Outlook, UNB’s supported email client, as soon as possible. After July 31, Pine will no longer work.
 
For assistance or questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

Unscheduled Outage

Resolved

May 09, 2013 10:37 AM - May 09, 2013 11:15 AM

Email

All UNB Campuses

Faculty and Staff email and voice mail services have been restored.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.
 

 

Outlook will prompt for a user name and password, but please do not enter that information in as it can cause future issues with credentials once this outage is resolved. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Faculty and Staff email services are currently unavailable.  Users that are using a VOIP phone will not be able to access their voice mail at this time.  ITS is investigating this issue and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Scheduled Outage

Resolved

May 08, 2013 07:00 AM - May 08, 2013 07:30 AM

File Sharing

All UNB Campuses

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, May 8 from 7:00 a.m. – 7:30 a.m. (30 minutes) ITS will be performing maintenance on student home directories (H: Drive). Students will be unable to access their personal H: drive during this time.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

Unscheduled Outage

Resolved

Apr 29, 2013 11:00 AM - Apr 30, 2013 11:48 AM

Other

All UNB Campuses

Users should now be able to attach files to their tickets.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

We are currently experiencing some issues with the new Footprints system. 

- Some users are unable to attach files to tickets.

- Email address which should automatically create tickets, are not creating them. The emails aren't loss, and we expect the tickets to be created once the issue is resolved. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Scheduled Outage

Resolved

Apr 28, 2013 06:00 AM - Apr 28, 2013 11:00 AM

Web

All UNB Campuses

On Sunday, April 28, from 6 a.m. to 9 a.m., FootPrints will be unavailable while ITS upgrades UNB’s current FootPrints to the most recent version – 11.5. This new version provides the same functionality with an updated look and feel and more user-friendly features.
 
Once the upgrade is complete, FootPrints can be accessed by selecting ‘FootPrints’ from the myUNB Portal quick launch menu.
 
To learn more about the upgrade to FootPrints 11.5 visit: http://www.unb.ca/its/about-its/projects/footprints.html .
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

Unscheduled Outage

Resolved

Apr 25, 2013 07:30 AM - Apr 25, 2013 08:20 AM

e-Services,Datatel

All UNB Campuses

Users are now able to access Datatel

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Users are currently unable to login to the Datatel website, https://datatelui.unb.ca/live/. We are investigating the issue.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Scheduled Outage

Resolved

Apr 24, 2013 06:00 AM - Apr 24, 2013 06:30 AM

Web

All UNB Campuses

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, April 24 from 6:00 a.m. to 6:30 a.m. (30 min.), UNB WordPress Blogs (blogs.unb.ca) will be unavailable to allow ITS to perform maintenance. Faculty, staff and students will be unable to access or edit any UNB blogs during this time.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

Unscheduled Outage

Resolved

Apr 22, 2013 11:49 AM - Apr 30, 2013 11:15 AM

Email

All UNB Campuses

UNB is now removed from a major spam blocking list as a result of immediate action taken by ITS to implement new UNB email safeguards and practices.
 
Although UNB has been removed and UNB emails are being successfully delivered once again, unfortunately this action will not resolve all on-going SPAM issues with UNB email. For example, Gmail continues to mark some UNB emails as SPAM and delivers them directly to a ‘Trash’ folder.  ITS is actively investigating and implementing additional options to further reduce UNB's risk of being blocked again.
 
 

Due to a recent and successful phishing attack – which resulted in a large number of SPAM emails sent from a UNB email account – UNB has been blocked by some email providers. Consequently, some faculty, staff and students may have issues sending email to certain email addresses (domains).
 
ITS is currently investigating the issue to determine which providers have blocked UNB emails; details will be communicated as they become available.
 
In the meantime, if you’re sending an email of importance, be aware that not all undelivered emails will send you a bounce-back or undelivered notification. To ensure your email has been successfully delivered to the intended recipient, please contact them to confirm delivery until the issue has been resolved.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

Unscheduled Outage

Resolved

Apr 22, 2013 11:18 AM - Apr 23, 2013 01:41 PM

e-Services

All UNB Campuses

All UNB students should be able to access their UNB email through on email client, such as, MS Outlook, or iPhone email.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Some students maybe experiencing issues accessing their UNB email through an email client, such as, MS Outlook, or iPhone email.  ITS is currently investigating this issue.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Unscheduled Outage

Resolved

Apr 21, 2013 03:00 PM - Apr 22, 2013 08:00 AM

File Sharing

All UNB Campuses

Students are now able to access UNB's Netstorage services.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

 

Students are currently unable to access their student H: drives from off campus using Netstorage (https://netstorage.unb.ca)  We are currently investigating this issue. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Scheduled Outage

Resolved

Apr 17, 2013 06:00 AM - Apr 17, 2013 07:00 AM

Network

Fredericton

The scheduled network outage in the ITC and Gillan Hall was completed successfully. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.