ITS Outage Archives

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Departmental Server Network (Net 94) Outage on Wednesday, Nov. 26 beginning at 6 a.m.
Scheduled Outage
Nov 26, 2014 06:00 AM - Nov 26, 2014 07:00 AM
Other
Fredericton

On Wednesday, November 26 from 6 a.m. – 7 a.m. (1 hour), ITS will be performing maintenance on the Departmental Server Network, Net 94. Faculty and staff will be unable to access the Net 94 network during this time.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED: Internet Issues
Unscheduled Outage
Resolved
Nov 18, 2014 10:15 AM - Nov 18, 2014 10:45 AM
Network
Fredericton

We experienced commercial internet connectivity issues for approximately 30 minutes this morning. From 10:15am-10:45am, users would not have been able to access non-UNB pages while on campus. The issue is now resolved. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

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RESOLVED: Online Application Issue
Unscheduled Outage
Resolved
Nov 08, 2014 10:00 PM - Nov 03, 2014 09:00 AM
Web
All UNB Campuses

From Saturday night until Monday morning, when users tried to submit an application to UNB, using the Online Application form, they would have received an error after submitting. The issue is now resolved. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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Authentication Issues
Unscheduled Outage
Resolved
Nov 02, 2014 01:00 PM - Nov 02, 2014 02:55 PM
Wireless,Web,File Sharing,Printing,Desire2Learn,Email,myUNB Portal
All UNB Campuses

There were some issues authenticating to several UNB services this afternoon. During this time, students, faculty, and staff were unable to log into services such as:

  • myUNB portal
  • Desire2Learn
  • VPN


Also during this period of authentication issues, emails sent to Listserv lists was delayed.


The issues have been resolved, and all affected services are now accessible. If you are still unable to access any of UNB's services, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199.

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IT Service Interruption in some UNBF Computer Labs on Saturday, November 1 beginning at 7 p.m.
Scheduled Outage
Resolved
Nov 01, 2014 07:00 PM - Nov 01, 2014 08:30 PM
myUNB Portal,Email,Desire2Learn,e-Services,Printing,File Sharing,Web,Network,Wireless
Fredericton

The maintenance on the network equipment has been completed successfully. Access to the affected labs has been restored. If you are still unable to access Computer Lab services, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199.

On Saturday, November 1 from 7:00 p.m. to 8:30 p.m. (1.5 hours), ITS will be performing maintenance on UNB’s network equipment in Head Hall E-Level (including GGE Lab E51), Singer Hall Lab 156 and Tilley Hall Lab 201.

As a result, all IT Services will be unavailable in these locations during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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IT Service Interruption on Saturday, November 1 beginning at 6:30 p.m.
Scheduled Outage
Resolved
Nov 01, 2014 06:30 PM - Nov 02, 2014 01:30 AM
myUNB Portal,Email,Library,Desire2Learn,e-Services,Printing,File Sharing,Datatel,Web,Other,Network,Wireless,VoIP,Mobile App
All UNB Campuses

All scheduled upgrades were completed successfully, and access to the affected services has been restored. If you are still unable to access any IT services, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199.

On Saturday, November 1, from 6:30 p.m. to Sunday, November 2 at 12:30 a.m. (6 hours), there will be an IT service outage affecting all faculty, staff and students to allow ITS to perform maintenance and essential upgrades to some of our core systems.

As a result, all IT Services will be unavailable during the outage, including:

  • All UNB email
  • myUNB Portal
  • Access to Network printing and drives
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn
  • Voicemail (VoIP)

VoIP phones will continue to receive and make calls during the outage. No email or voicemail messages will be lost; all email and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED - myUNB Portal currently unavailable
Unscheduled Outage
Resolved
Oct 29, 2014 08:12 AM - Oct 29, 2014 08:26 AM
myUNB Portal
All UNB Campuses

Users are now able to access their myUNB Portal 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Users are currently unable to login to their myUNB Portal.  ITS is investigating this and hopes to have it resolved shortly

If you have questions or concerns please  contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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RESOLVED - Students, Alumni, and Retirees accessing Email
Unscheduled Outage
Resolved
Oct 28, 2014 09:51 AM - Oct 28, 2014 04:27 PM
Email
All UNB Campuses

UNB students, retirees and alumni should now have access to their UNB email.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Some UNB Students, Alumni and Retirees are still not able to access their UNB email.  When trying to access their email they see a MS Outlook webpage and are not able to login.  This may take several hours to resolve.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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RESOLVED - Some users are unable to access IT secure Services
Unscheduled Outage
Resolved
Oct 28, 2014 05:37 AM - Oct 28, 2014 09:18 AM
Email
All UNB Campuses

All UNB secure services should now be available. 

If you have questions or concerns please contact the ITS help desk at:  helpdesk@unb.ca or 453-5199.

Currently some UNB Faculty and Staff are unable to access their UNB email through UNB's WebMail and local email clients (e.g. Outlook, Mac Mail, etc). ITS is investigating this and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

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Network issues on Fredericton Campus
Unscheduled Outage
Resolved
Oct 24, 2014 08:00 AM - Oct 24, 2014 09:45 AM
Network
Fredericton

All network issues have now been resolved, and the affected computers can be logged into now.


If you are still experiencing any network issues, or are unable to log in, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199.

Some network connections in Head Hall are experiencing issues obtaining a connection to the internet. These issues do not appear to be affecting wireless connections or VOIP phone access. 

There are also network issues with several computer labs on campus, which is preventing students from being able to log in. ITS is aware of the issues, and is working to get them resolved.

If you have any questions or concerns about this, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199.

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RESOLVED - Issues logging into some UNB Secures Services
Unscheduled Outage
Resolved
Oct 22, 2014 07:15 AM - Oct 22, 2014 08:35 AM
e-Services,Desire2Learn,myUNB Portal
All UNB Campuses

UNB users were unable to access some UNB secure services, including the myUNB Portal, D2L, and student email. These issues have now been resolved.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

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Latest Mac OS X Update (Yosemite 10.10) causing issues with some UNB IT Services
Unscheduled Outage
Oct 16, 2014 05:03 PM - Oct 31, 2014 05:03 PM
Other
All UNB Campuses

Until identified issues have been resolved, ITS strongly recommends that faculty, staff and students do not upgrade to the latest version of Mac OS X, Yosemite (10.10), released earlier today.

Upgrading your device may result in issues accessing myUNB WiFi (UNB Wireless) and UNB’s Virtual Private Network (VPN) as well other UNB IT Services.

ITS is continuing to test all UNB IT Services with Mac OS X Yosemite (10.10) and will notify faculty, staff and students once complete.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED: Authentication Issues
Unscheduled Outage
Resolved
Oct 14, 2014 11:20 AM - Oct 14, 2014 11:50 AM
Web
All UNB Campuses

We experienced an issue where users were unable to login to some online services, including the myUNB Portal. The issue is now resolved. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED-Desire2Learn (D2L) Unavailable on Sunday, October 12 for 6 hours
Scheduled Outage
Resolved
Oct 12, 2014 02:00 AM - Oct 12, 2014 08:00 AM
Desire2Learn
All UNB Campuses

Resolved

On Sunday, October 12 from 2 a.m. – 8 a.m. (6 hours), Desire2Learn (D2L) will be unavailable for all students, faculty and staff due to scheduled maintenance.

If you have any questions, please contact UNB’s Centre for Enhanced Teaching and Learning (CETL) at 453-4744 or CETL@unb.ca.

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Fredericton Wireless Network Issues
Unscheduled Outage
Resolved
Oct 02, 2014 05:30 PM - Oct 03, 2014 09:45 AM
Wireless
Fredericton

The issues connecting to wireless networks on the Fredericton campus have now been resolved. If you are still experiencing issues connecting to the wireless networks, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca

We are currently experiencing issues connecting to wireless networks on the Fredericton campus. ITS is working to resolve this issue as quickly as possible. If you have any questions or concerns please contact the ITS Help Desk at 506-453-5199 or via email at helpdesk@unb.ca

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RESOLVED - UNB's Online Course Registration System
Unscheduled Outage
Resolved
Sep 30, 2014 09:15 AM - Sep 30, 2014 09:46 AM
Other
All UNB Campuses

Users should now be able to access UNB's Course Management System.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

UNB’s online course registration System Web Advisor is currently unavailable.  ITS is investigating this and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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Faculty / Staff Incoming Email Issues
Unscheduled Outage
Resolved
Sep 28, 2014 03:30 PM - Sep 28, 2014 07:55 PM
Email
All UNB Campuses

Faculty and Staff should now be able to see new email in their inbox. If you continue to experience any issues with your inbox please contact the ITS Help Desk at 506-453-5199 or via email at helpdesk@unb.ca

Currently faculty/staff are not able to view new email in their inbox from non-UNB email addresses. We are currently investigating the issue and hope to have it resolved quickly. If you have any questions or concerns please feel free to contact the ITS Help Desk at 506-453-5199 or via email at helpdesk@unb.ca

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IT Service Interruption on Sunday, September 28 beginning at 6 a.m.
Scheduled Outage
Resolved
Sep 28, 2014 06:00 AM - Sep 28, 2014 09:00 AM
e-Services,Datatel,Mobile App
All UNB Campuses

All IT Services have been restored. If you experience any issues with your IT Services please contact the ITS Help Desk at 506-453-5199 or via email at helpdesk@unb.ca

On Sunday, September 28 from 6 a.m. to 9:00 a.m. (3 hours), some IT services will be unavailable while Financial Services performs their annual fiscal year-end processing. This outage will affect the following UNB services:

  • Datatel Colleague
  • eServices
  • Webadvisor online course registration
  • TimeOnline
  • UNB Mobile App
  • Entrinisik Informer Reports

If you have any questions, please contact:

Fredericton Campus

ITS Help Desk
453-5199 or helpdesk@unb.ca

Saint John Campus

Faculty, Staff, Graduate Students
Professional Client Services
648-5555 or helpline@unbsj.ca

Undergraduate Students
Student Technology Centre
657-HELP (4357) or studenthelpdesk@unbsj.ca

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RESOLVED - Possible Phone Connectivity Issues
Unscheduled Outage
Resolved
Sep 23, 2014 11:10 AM - Sep 23, 2014 12:08 PM
VoIP
All UNB Campuses

The connectivity issues with some users office phones should now be resolved.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or (506) 453-4864.

Some users maybe experiencing connectivity issues with their UNB office phone.  ITS is investigating this and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or (506) 453-4864.

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RESOLVED - Upgrade of UNBF VoIP Telephone System on Sunday, September 21 beginning at 8 a.m.
Scheduled Outage
Resolved
Sep 21, 2014 08:00 AM - Sep 21, 2014 04:00 PM
VoIP
Fredericton

The maintenance was completed successfully. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Sunday, September 21 between 8 a.m. and 4 p.m., ITS will be completing upgrades of UNB’s VoIP telephone system.

All incoming and outgoing calls, voicemail and auto-attendant services will continue to function like normal during the upgrade.

Your VoIP phone may restart once or twice during the maintenance window, resulting in an interruption of less than 30 seconds. All phones will also reboot once during the upgrade which will take 3 to 5 minutes to complete. Phones will not restart or reboot until all calls have been completed, meaning your calls will not be dropped.

If you have any questions, please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199.

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RESOLVED - Possible Network Connectivity Issues
Unscheduled Outage
Resolved
Sep 17, 2014 01:15 PM - Sep 17, 2014 01:45 PM
Network,Wireless
Fredericton

All network connectivity should now be restored across campus.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

 

We are currently experiencing possible network connectivity issues across campus.  These issues may have occurred if you have recently rebooted your computer.  ITS is investigating this and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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IT Service Interruption in the Harriet Irving Library and Toole Hall on Sunday, September 14 beginning at 6 a.m.
Scheduled Outage
Resolved
Sep 14, 2014 06:00 AM - Sep 14, 2014 08:30 AM
Network,Wireless,VoIP
Fredericton

The maintenance operations for the networks at the Harriet Irving Library and Toole Hall have been successfully completed, and services have been restored.


If you are still unable to connect to services, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199.

On Sunday, September 14 from 6 a.m. to 9 a.m. (3 hours), ITS will be performing maintenance on UNB’s network equipment in the Harriet Irving Library and Toole Hall.

As a result, all IT Services will be unavailable in these locations during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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Issue Network Connectivity in Old Arts
Unscheduled Outage
Resolved
Sep 10, 2014 03:55 PM - Sep 10, 2014 04:10 PM
Network
Fredericton

The network outage has now been resolved, and services have been restored.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

There is currently no network connectivity in the Old Arts building. ITS is looking in to the issue.

If you have any questions or concerns please contact the ITS Help Desk at  453-5199 or helpdesk@unb.ca

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RESOLVED - Harriet Irving Lab Computers
Unscheduled Outage
Resolved
Sep 09, 2014 08:24 AM - Sep 09, 2014 09:20 AM
Other
Fredericton

Students should be able to access all lab computers within the Harriet Irving.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Students are currently unable to sign on to many of the Harriet Irving Lab Computers. ITS is working to resolve this issue as soon as possible.

If you have any questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199

 

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RESOLVED - Faculty and Staff Search OWA
Unscheduled Outage
Resolved
Aug 31, 2014 02:00 PM - Sep 04, 2014 07:07 AM
Email
All UNB Campuses

UNB’s Outlook Web App (OWA) search capabilities have been restored.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

UNB's Faculty and Staff may be experiencing issues with the search feature when accessing UNB email online through the Outlook Web App (OWA).  ITS is currently looking into this issue.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

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Resolved - Issues with Account Activation
Unscheduled Outage
Resolved
Aug 29, 2014 04:00 PM - Aug 29, 2014 08:00 PM
Email
All UNB Campuses

This outage is now complete and all services have been restored.

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

We are currently experiencing issues with activating UNB accounts. Some students trying to activate their account may receive an error message during this process. ITS is currently looking into this issue.

If you receive an error while attempting to activate your account, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199.

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RESOLVED: Emergency Outage: Several IT Services Unavailable
Unscheduled Outage
Resolved
Aug 28, 2014 04:30 PM - Aug 28, 2014 01:45 AM
myUNB Portal,Email,Other
All UNB Campuses

This outage is now complete and all services have been restored. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Due to a required emergency reboot of UNB IT systems this afternoon, access to several secure IT services are currently unavailable.

Faculty, staff and students are unable to access:
- myUNB Portal
- Course Registration
- Online Admissions
- Footprints
- Faculty/staff email

Services are slowly being restored. Updates will be provided as details become available.

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RESOLVED - Faculty / Staff Email Issues
Unscheduled Outage
Resolved
Aug 25, 2014 08:00 AM - Aug 28, 2014 02:30 AM
Email
All UNB Campuses

All UNB IT services have been fully restored.  This includes faculty, staff and student email, myUNB Portal and course registration. ITS appreciates your patience in allowing us to resolve this issue.

If you have any questions or concerns, or are in need of further assistance, please contact the ITS Help Desk at (506) 453 - 5199.

Faculty/Staff are unable to send/receive email using:
- Outlook on a Mac
- All mobile devices
- Outlook Web App (OWA) online
Email is still available to those using Outlook on a Windows PC; however, there are some intermittent issues with the Scheduling Assistant in the calendar.

ITS is investigating the issue.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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Resolved - VoIP Voicemail - sporadic availability from Saturday, August 23 to Sunday, August 25
Scheduled Outage
Resolved
Aug 23, 2014 06:00 AM - Aug 25, 2014 05:00 AM
VoIP
Fredericton

The VoIP upgrade is taking longer than anticipated.

All services have been fully restored (voicemail and auto-attendants); however, VoIP phones may still require a reboot - no calls will be dropped for the reboot.

This extension should cause no impact to service other than the reboot.

 

UNB’s VoIP telephone system will be upgraded this weekend causing sporadic voicemail availability between 6 a.m. on Saturday, August 23 until 4 p.m. on Sunday, August 24. VoIP calls can continue to be made and received during this outage; only voicemail and auto-attendants are impacted.

During times when VoIP voicemail is not available, callers will be unable to leave new messages; otherwise, new voicemails can be left. Be advised your VoIP phone may not indicate (i.e. flashing light) you have a new voicemail waiting; however, you will receive an email notification of any new voicemails you receive.

Your VoIP phone will reboot one time during the outage period. This reboot will take approximately five (5) minutes to complete. The reboot will not begin until all calls have been completed, meaning your call will not be dropped. You may also notice your VoIP phone flash periodically throughout Saturday and Sunday as the system is upgraded.

If you have any questions, please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199.

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RESOLVED - Email outage this Saturday, August 23 for 3 hours
Scheduled Outage
Resolved
Aug 23, 2014 06:00 AM - Aug 23, 2014 09:00 AM
Email
All UNB Campuses

This Saturday, August 23 from 6 a.m. to 9 a.m. (3 hours), you won’t be able to send or receive email while ITS upgrades UNB’s Exchange environment to prepare for new connectEd productivity tools coming this fall (the introduction of Microsoft Lync will be first).

No emails will be lost; all email will be queued and delivered to you once the outage is complete.

If you have any questions please contact:

Fredericton Campus
ITS Help Desk
453-5199 or helpdesk@unb.ca

Saint John Campus

Faculty, Staff, Graduate Students
Professional Client Services
648-5555 or helpline@unbsj.ca

Undergraduate Students
Student Technology Centre
657-HELP (4357) or studenthelpdesk@unbsj.ca

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RESOLVED - IT Service Interruption on Thursday, August 21 beginning at 7 a.m.
Scheduled Outage
Resolved
Aug 21, 2014 07:00 AM - Aug 21, 2014 08:00 AM
Other
All UNB Campuses

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

On Thursday, August 21 from 7:00 a.m. to 8:00 a.m. (1 hour) UNB's commercial internet on the Fredericton campus will be unavailable to allow ITS to perform maintenance. As a result, access to the following services will be unavailable during this time:

From Off Campus (Fredericton and Saint John):

  • All UNB email
  • Access to Network drives
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn

From On Campus (Saint John):

  • All UNB email
  • Access to Network drives
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn
  • CANARIE services

From On Campus (Fredericton):

  • Non-UNB web pages and services (ex: Google, Facebook, etc.)
  • CANARIE & ECN services

Those located on the Fredericton campus will still be able to access UNB websites and network services during this time.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED: Microsoft Office: FREE student download currently unavailable
Unscheduled Outage
Resolved
Aug 14, 2014 03:45 PM - Aug 28, 2014 08:00 AM
Other
All UNB Campuses

We have received the licenses and have applied them to all UNB students.

You should be able to access your free download of Microsoft Office within 24 hours.

For those who already have Office installed, this license will automatically reactivate your copy with 24 hours.

Learn how to download your free copy of Microsoft Office: http://www.unb.ca/its/students/msoffice.html 

We are currently experiencing an issue with the licensing for already installed copies of Office for Students as well as for new download requests. ITS is working with Microsoft and our reseller to resolve the issue as soon as possible.
 
You can continue to use the online Office Suite via your UNB email.
 
For those that have already downloaded the FREE Microsoft Office for students, you will see a message appear informing you your copy of Office is no longer active and provides an option to purchase the full version.
 
For those looking to download the Free Office Suite, this option will be restored as soon as possible.
 
If you have any questions please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

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RSOLVED - Desire2Learn (D2L) Unavailable on Thursday, August 14 for 7 hours
Scheduled Outage
Resolved
Aug 14, 2014 09:00 AM - Aug 14, 2014 04:00 PM
Desire2Learn
All UNB Campuses

The D2L maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Thursday, August 14 from 9 a.m. – 4 p.m. (7 hours), Desire2Learn (D2L) will be unavailable for all students, faculty and staff due to scheduled maintenance.

If you have any questions, please contact UNB's Centre for Enhanced Teaching and Learning (CETL) at 453-4744 or CETL@unb.ca.

 

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RESOLVED - Interruption to UNB's Commercial Internet Service on Tuesday, August 12 beginning at 12:15 p.m.
Scheduled Outage
Resolved
Aug 12, 2014 12:15 PM - Aug 12, 2014 12:45 PM
Network,Wireless
Fredericton

The maintenance regarding the Commercial internet connectivity has now been resolved.

If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199

On Tuesday, August 12th from 12:15 p.m. to 12:45 p.m. (30 minutes) UNB's commercial internet will be unavailable due to a planned emergency outage. As a result, access to the following services will be unavailable during this time:

From Off Campus

  • All UNB email
  • Access to Network drives
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn

From On Campus

  • Non-UNB web pages and services (ex: Google, Facebook, etc.)
  • CANARIE & ECN services

Those located on campus will still be able to access UNB websites and network services during this time.
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED - Issues with Financial Queries in eServices
Unscheduled Outage
Resolved
Aug 06, 2014 11:00 AM - Aug 06, 2014 04:14 PM
e-Services
All UNB Campuses

The issues related to Financial Queries have now been resolved.

If you have question or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

We are currently experiencing some issues with financial queries in eServices.  ITS is investigating this and hopes to have it resolved shortly.  

If you have questions or concerns please contact the ITS help Desk at:  helpdesk@unb.ca or 453-5199

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RESOLVED - Issues connecting to network and UNB IT services
Unscheduled Outage
Resolved
Aug 04, 2014 10:00 AM - Aug 06, 2014 02:49 PM
Other
All UNB Campuses

The ongoing network issues should now be resolved.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

---

Some users are still experiencing sporadic network slowness and network connectivity issues while accessing UNB online services.  ITS is actively working to resolve these issues. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Currently users are experiencing network slowness and connectivity issues when trying to connect to their UNB secure services.  ITS is investigating this issue and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

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RESOLVED - IT Service Interruption in Head Hall (E-Level) on Sunday, August 3 beginning at 6:30 AM
Scheduled Outage
Resolved
Aug 03, 2014 06:30 AM - Aug 03, 2014 07:30 AM
Network,Wireless,VoIP
Fredericton

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

On Sunday, August 3 from 6:30 a.m. to 7:30 a.m. (1 hour), ITS will be performing maintenance on UNB’s network equipment in Head Hall (E-Level).

As a result, all IT Services will be unavailable in this location during the outage, including:

- UNB Wireless
- All UNB email
- VoIP telephone services
- Access to Network printing and drives
- myUNB Portal
- Datatel
- eServices
- Footprints
- All UNB Webpages
- CMS
- Desire2Learn

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

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RESOLVED - Network Connectivity Issues Impacting Head Hall
Unscheduled Outage
Resolved
Jul 31, 2014 08:00 AM - Aug 03, 2014 08:35 AM
Network
Fredericton

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

 

--

The network issues in Head Hall are still ongoing this morning. ITS is working diligently to get this matter resolved as soon as possible. Thank you for your patience.

 

If you have any questions or concerns about this outage, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca

Some users may be experiencing network connectivity issues throughout Head Hall.  ITS is investigating this and hopes to have it resolved shortly. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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RESOLVED - IT Service Interruption on Wednesday, July 30 beginning at 6 a.m.
Scheduled Outage
Resolved
Jul 30, 2014 06:00 AM - Jul 30, 2014 07:00 AM
e-Services,Other
All UNB Campuses

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

On Wednesday, July 30 from 6 a.m. to 7a.m. (1 hour), some IT services will be unavailable to allow ITS to perform maintenance. This outage will affect the following UNB services:

  • UNB’s online Phonebook
  • eServices
  • Webadvisor online course registration
  • Online Admissions

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED - Interruption to UNB's Commercial Internet Service on Tuesday, July 29 beginning at 6 p.m.
Scheduled Outage
Resolved
Jul 29, 2014 06:00 PM - Jul 29, 2014 09:00 PM
Web
All UNB Campuses

On Tuesday, July 29th from 6:00 p.m. to 9:00 p.m. (3 hours) UNB's commercial internet will be unavailable due to a scheduled emergency outage. As a result, access to the following services will be unavailable during this time:

From Off Campus

  • All UNB email
  • Access to Network drives
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn

From On Campus

  • Non-UNB web pages and services (ex: Google, Facebook, etc.)
  • CANARIE & ECN services

Those located on campus will still be able to access UNB websites and network services during this time.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED - Network Connectivity issues at the HIL library
Unscheduled Outage
Resolved
Jul 28, 2014 08:00 AM - Jul 28, 2014 10:00 AM
Network,Wireless
Fredericton

All network connectivity should now be restored to the HIL library.

If you have questions or concerns please contact the Help Desk at;  helpdesk@unb.ca or (506) 453-5199.

There are currently network connectivity issues effecting the HIL Library.  ITS is investigating this issue and hopes to have it resolved shortly. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

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RESOLVED: Planned Emergency Outage
Scheduled Outage
Resolved
Jul 27, 2014 06:00 AM - Jul 27, 2014 07:00 AM
Network
All UNB Campuses

On Sunday, July 27 from 6:00 a.m. to 7:00 a.m. (60 minutes) UNB's commercial internet will be unavailable due to a planned emergency outage. As a result, access to the following services will be unavailable during this time:

From Off Campus

  • All UNB email
  • Access to Network drives
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn

From On Campus

  • Non-UNB web pages and services (ex: Google, Facebook, etc.)
  • CANARIE & ECN services

Those located on campus will still be able to access UNB websites and network services during this time.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED - Accessing UNB Secure Services
Unscheduled Outage
Resolved
Jul 24, 2014 01:45 PM - Jul 24, 2014 02:04 PM
Other
All UNB Campuses

Users should now be able to access all UNB secure services.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Users are currently experiencing issues accessing some UNB secure Services.  ITS is investigating this and hopes to have it resolved shortly. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdpesk@unb.ca or 453-5199.

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RESOLVED - Unable to authenticate to some UNB secure services
Unscheduled Outage
Resolved
Jul 23, 2014 11:00 AM - Jul 23, 2014 11:20 AM
Other
All UNB Campuses

Some UNB users where unable to authenticate to some of their UNB secure services, between 11:00am and 11:20am today.  This issue should now be resolved. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.a or 453-5199

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RESOLVED - Network Connectivity Issues Effecting Bailey Hall
Unscheduled Outage
Resolved
Jul 22, 2014 02:51 PM - Jul 22, 2014 03:54 PM
Network
Fredericton

All network connectivity should now be restored

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Bailey Hall Currently is experiencing network connectivity issues.  ITS is investigating this and hopes to have it resolved shortly.  

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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RESOLVED - Network Connectivity - HIL
Unscheduled Outage
Resolved
Jul 16, 2014 04:30 PM - Jul 17, 2014 07:00 PM
Network,VoIP
Fredericton

All network connectivity should now be restored to the HIL Library. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or (506) 453-5199

There are currently network connectivity issues affecting the HIL. ITS is investigating this and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199.

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RESOLVED - UNB is experiencing issues receiving email to some outside organizations
Unscheduled Outage
Resolved
Jul 10, 2014 11:30 AM - Jul 10, 2014 03:00 PM
Email
All UNB Campuses

UNB email services should now be receiving email’s from outside organizations.  

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca 453-5199
 

UNB is experiencing issues receiving email from some outside organizations due to UNB being on an RBL lists (real-time blacklist).  We are currently working towards resolving this problem. 

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca 453-5199
 
 

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RESOLVED - Network connectivity in IUC Concourse building (Science Library)
Unscheduled Outage
Resolved
Jul 09, 2014 12:00 PM - Jul 09, 2014 12:45 PM
Network,Wireless
Fredericton

There was a network outage in IUC Concourse building (Science Library) between 12:00pm and 12:45pm.  All network connectivity has been restored.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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RESOLVED - MyUNB Quick Launch Buttons Missing
Unscheduled Outage
Resolved
Jul 08, 2014 03:18 PM - Jul 09, 2014 07:50 AM
myUNB Portal
All UNB Campuses

The myUNB Portal Quick Launch is now available for all users.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or (506) 453-5199.

 

The myUNB Portal quick launch buttons are currently not functioning as intended. Some of the usual buttons are currently unavailable. The issue is being investigated.


If you have any questions or concerns about this, please contact the ITS Help Desk: 453-5199

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RESOLVED - Possible interruptions to UNB Wireless on Fredericton campus
Unscheduled Outage
Resolved
Jul 08, 2014 09:52 AM - Jul 17, 2014 08:31 AM
Wireless
Fredericton

All wireless connectivity should now be restored on the UNBF campus 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or (506) 453-4864

Wireless may be unavailable in some locations on campus due to this weekend’s power outage.

ITS is currently conducting a wireless assessment of each building. Updates will be provided as information becomes available.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED - Datatel experiencing slow responsiveness
Unscheduled Outage
Resolved
Jul 02, 2014 10:00 AM - Jul 02, 2014 12:20 PM
Datatel
All UNB Campuses

Datatel’s responsiveness issues should now be resolved

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Datatel users maybe experiencing slow responsiveness.  ITS is investigating this issue and hopes to have it resolved shortly.  

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

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IT Service Interruption on Sunday, June 29 for 10 hours beginning at 2 a.m.
Scheduled Outage
Resolved
Jun 29, 2014 02:00 AM - Jun 29, 2014 12:40 PM
Datatel
All UNB Campuses

The Colleague migration has now been successfully completed. Access to Colleague Live and all related services (eServices, WebAdvisor, Informer, etc) has been restored.

If you are still unable to access any of the affected services, please contact the ITS Help Desk for assistance: 453-5199.

On Sunday, June 29, from 2 a.m. to noon (10 hours), ITS will be transitioning the UNB Enterprise Resource Planning system, Colleague, to new hardware. This transition will also require action by faculty and staff connecting to Colleague via UI. Please read below for full details.

During the outage, the following IT Services will be unavailable:

  • Datatel Colleague User Interface (UI)
  • Some eServices components (e.g. financials, grading, course lists, Leave On-Line and Time On-Line)
  • WebAdvisor (e.g. course registration)
  • Some UNB mobile app components (e.g. grades, class schedules)
  • Entrinsik Informer reports

At the same time, ITS will also be upgrading the version of UI used to connect to Colleague. As a result, all users currently connecting to Colleague via UI will require Silverlight 5 or higher, which can be downloaded from http://www.microsoft.com/getsilverlight/. Most Windows users should already be at the correct version and will not need to upgrade; however, Mac users in particular will need to ensure they are at the proper version before June 29th. If you do not know if you are currently running Silverlight 5, please visit http://www.microsoft.com/getsilverlight/ to confirm and update if necessary.

Following the transition, you will no longer require a separate password to access the Colleague system. Instead, you will be able to login using your standard UNB login ID and password (the same as you would use to access your UNB email or the myUNB Portal).

If you use ExpanDrive to access your Colleague home directory for uploading/downloading files you will need to make the following changes to your connection information:

Server: colleaguefiles.unb.ca
Username: your UNB login ID
Password: your UNB password

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED - Accessing Network drive H, P and J
Unscheduled Outage
Resolved
Jun 18, 2014 12:30 PM - Jun 18, 2014 01:10 PM
File Sharing
All UNB Campuses

Between 12:30pm and 1:10pm today users were not able to access their network drives (H, P, and J)  This issue has been resolved. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

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RESOLVED - Accessing UNB Secure Services
Unscheduled Outage
Resolved
Jun 12, 2014 08:00 AM - Jun 12, 2014 08:42 AM
myUNB Portal
All UNB Campuses

Users were unable to access some UNB secure services this morning.  (e.g.  The myUNB Portal and  UNB’s Online Registration System)    

This issue has since been resolved.  If you are still not able to access any secure services please contact the Help Desk at:  helpdesk@unb.ca or 453-5199.

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RESOLVED - Problem Authenticating to Library Services from Off Campus
Unscheduled Outage
Resolved
Jun 10, 2014 09:00 AM - Jun 10, 2014 09:53 AM
Library
All UNB Campuses

Access to all UNB library services should now be restored. 

If you have qustions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or (506) 453-5199.

We are currently experiencing an issue where users are unable to authenticate to Library services  from off campus. On campus access does not appear to be affected. We are looking into the issue.

If you have any questions or concerns please contact the ITS Help Desk at: 506-453-5199 or helpdesk@unb.ca.

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IT Service Interruption on Sunday, June 8 beginning at 6 a.m.
Scheduled Outage
Resolved
Jun 08, 2014 06:00 AM - Jun 08, 2014 08:50 AM
Network
All UNB Campuses

The required maintenance has been completed, and all affected services are running normally again. If you are experiencing any issues accessing online services, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca

On Sunday, June 8 from 6 a.m. to 9 a.m. (3 hours), ITS will be performing maintenance on UNB’s network equipment. As a result, the following IT Services will be unavailable during this time:

  • All UNB email
  • Fredericton VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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Desire2Learn (D2L) Interruption on Sunday, June 8 for 6 hours
Scheduled Outage
Resolved
Jun 08, 2014 02:00 AM - Jun 08, 2014 08:30 AM
Desire2Learn
All UNB Campuses

The scheduled maintenance on the Desire2Learn services has been completed. If you are still experiencing issues accessing Desire2Learn services, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca

On Sunday, June 8 from 2 a.m. – 8 a.m. (6 hours), Desire2Learn (D2L) will be unavailable for all students, faculty and staff due to scheduled maintenance.

If you have any questions, please contact UNB’s Centre for Enhanced Teaching and Learning (CETL) at 453-4744 or CETL@unb.ca .

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RESOLVED - IT Service Interruption in Annex C on Wednesday, June 4 beginning at 6 a.m.
Scheduled Outage
Resolved
Jun 04, 2014 06:00 AM - Jun 04, 2014 07:00 AM
Network,Wireless
Fredericton

resolved by stevem

On Wednesday, June 4 from 6:00 a.m. to 7:00 a.m. (1 hour), ITS will be performing maintenance on UNB’s network equipment in Annex C.

As a result, all IT Services will be unavailable in this location during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED - UNB Account Activation Service unavailable on Wednesday, June 4 beginning at 6 a.m.
Scheduled Outage
Resolved
Jun 04, 2014 06:00 AM - Jun 04, 2014 07:00 AM
Other
All UNB Campuses

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, June 4 from 6:00 a.m. to 7:00 a.m. (1 hour), UNB’s online account activation service will be unavailable to allow ITS to perform maintenance.

During the outage, faculty, staff and students will be unable to:

  • Change or reset your UNB password
  • Claim a new UNB account
  • Set or change your UNB email name
  • Set or change your primary UNB email address

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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Astra booking unavailable
Unscheduled Outage
Resolved
May 31, 2014 03:00 AM - May 31, 2014 02:00 PM
Other
All UNB Campuses

The Astra booking system access has been restored. 

 

If you have any questions or concerns please contact the ITS Help Desk at 506-453-5199 or via email at helpdesk@unb.ca

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RESOLVED - Interruption to UNB's Commercial Internet Services on Thursday, May 29 beginning at 6 a.m.
Scheduled Outage
Resolved
May 29, 2014 06:00 AM - May 29, 2014 07:30 AM
Other
All UNB Campuses

The maintenance was completed successfully.

If you have questions or concerns please  contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Thursday, May 29 from 6:00 a.m. to 7:30 a.m. (1 hour, 30 minutes) UNB's commercial internet will be unavailable due to maintenance.

This means during the 90-minute interruption individuals located on campus will only be able to visit UNB-hosted web pages and will not have access to any external websites.

Individuals off campus will not be able to access any UNB web pages including:

  • All UNB email
  • myUNB Portal
  • Datatel
  • eServices
  • Footprints
  • CMS
  • Desire2Learn

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED - IT Service Interruption in Head Hall (E-Level) on Wednesday, May 28 beginning at 6 a.m.
Scheduled Outage
Resolved
May 28, 2014 06:00 AM - May 28, 2014 07:00 AM
Network,Wireless
Fredericton

The maintenance on the network equipment  in Head Hall was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

On Wednesday, May 28 from 6:00 a.m. to 7:00 a.m. (1 hour), ITS will be performing maintenance on UNB’s network equipment in Head Hall (E-Level).

As a result, all IT Services will be unavailable in this location during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED - UCard Services & UNBF VoIP Telephone Services Unavailable on Wednesday, May 21 beginning at 6 a.m.
Scheduled Outage
Resolved
May 21, 2014 06:00 AM - May 21, 2014 07:00 AM
Other,VoIP
All UNB Campuses

The scheduled maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, May 21 from 6:00 a.m. to 7:00 a.m. (1 hour), the following services will be unavailable while ITS performs network maintenance:

  • UNBF VoIP telephone services
  • All UCard Services, including:
    • Printing
    • Access to UCard Online
    • UCard Gift deposits
    • UCard PHIL Station deposits
  • Chematix Software
  • Some Licensed Software:
    • Spartan
    • MicroSurvey CAD
    • GeoSlope

No voicemail messages on the Fredericton campus will be lost during the outage. All voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED - IT Service Interruption in the L.B. Gym on Wednesday, May 21 beginning at 6 a.m.
Scheduled Outage
Resolved
May 21, 2014 06:00 AM - May 21, 2014 07:00 AM
Network,Wireless
Fredericton

The scheduled maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, May 21 from 6 a.m. to 7 a.m. (1 hour), ITS will be performing maintenance on UNB’s network equipment in the Lord Beaverbrook Gym.

As a result, all IT Services will be unavailable in this location during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED - Accessing UNB sites through the Internet Service Provider Xplornet
Unscheduled Outage
Resolved
May 20, 2014 08:00 AM - Jun 03, 2014 08:54 AM
Network
All UNB Campuses

UNB users that are using the Internet Service Provider Xplornet should now be able to access  UNB sites. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.
 

UNB users that are using the Internet Service Provider Xplornet may be experiencing issues accessing UNB sites.  UNB is working with Xplornet to resolve this issue.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.
 

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RESOLVED: UCard & UNBF VoIP Telephone Services Unavailable on Wednesday, May 14 beginning at 6 a.m.
Scheduled Outage
Resolved
May 14, 2014 06:00 AM - May 14, 2014 07:00 AM
Other,VoIP
All UNB Campuses

This outage is complete. All affected services have been restored. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

On Wednesday, May 14 from 6:00 a.m. to 7:00 a.m. (1 hour), the following services will be unavailable while ITS performs network maintenance:

  • VoIP telephone services (Fredericton campus)
  • UCard Services
    • Printing
    • Access to UCard Online
    • UCard Gift deposits
    • UCard PHIL Station deposits

No email or voicemail messages on the will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED: Network Connectivity issues impacting E Level - Head Hall
Unscheduled Outage
Resolved
May 12, 2014 10:15 AM - May 12, 2014 11:15 AM
Network,Wireless
Fredericton

The network outage in Head Hall E level is now resolved. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

There are currently network connectivity issues affecting the E level of Had Hall.  ITS is investigating this and hopes to have it resolved shortly. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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RESOLVED - cheduled D2L Maintenance
Scheduled Outage
Resolved
May 11, 2014 02:00 AM - May 11, 2014 08:00 AM
Desire2Learn
All UNB Campuses

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or (506) 453-5199.

On Sunday, May 11, from 2 a.m. to 8 a.m. Desire2Learn will be unavailable for scheduled maintenance.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED: IT Service Interruption in McLaggan Hall on Wednesday, May 7 beginning at 6 a.m.
Scheduled Outage
Resolved
May 07, 2014 06:00 AM - May 07, 2014 07:00 AM
Network,Wireless,VoIP
Fredericton

This outage is now complete and network services have been restored to McLaggan Hall. 

If y ou have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

On Wednesday, May 7 from 6:00 a.m. to 7:00 a.m. (1 hour), ITS will be performing maintenance on UNB’s network equipment in McLaggan Hall.

As a result, all IT Services will be unavailable in this location during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED: IT Service Interruption on Wednesday, May 7 beginning at 6 a.m.
Scheduled Outage
Resolved
May 07, 2014 06:00 AM - May 07, 2014 07:00 AM
myUNB Portal,Email,Desire2Learn,e-Services,Other
All UNB Campuses

This outage is complete and all services have been restored. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. 

On Wednesday, May 7, from 6:00 a.m. – 7:00 a.m. (1 hour) several UNB IT services will be unavailable to allow ITS to perform network maintenance. Faculty, staff and students will be unable to access the following services during this time:

  • UNB services that require log in, including:
    • myUNB Portal
    • All UNB email
    • eServices
    • Desire2Learn
    • FootPrints
    •  CMS
  • Virtual Private Network (VPN)
  •  Licensed software, including:
    • Maple 8 to 16
    • Abaqus
    •  Cadence
    • ModelSim
    • Matlab
    • Synopsys
    • Xilinx
    • Agilent ADS
    • UGS NX7.5
    • Matlab Research

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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ITS-Hosted Servers Unavailable on Wednesday, April 30 from 6 - 7 a.m.
Scheduled Outage
Resolved
Apr 30, 2014 06:00 AM - Apr 30, 2014 07:25 AM
Other
Fredericton

The scheduled maintenance has been completed successfully, and all affected services are running normally. If you are encountering any issues accessing services, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199.

On Wednesday, April 30, from 6:00 a.m. – 7:00 a.m. (1 hour) some ITS-hosted servers will be unavailable while ITS performs network maintenance. This outage will affect the following services:

  • Security PPM2000
  • CampusCall Server
  • Forestry – Storage Box
  • Forestry – License Server
  • Kinesiology – Storage Box
  • Math – Departmental File Share

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

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eServices Portal unavailable
Unscheduled Outage
Resolved
Apr 30, 2014 12:00 AM - Apr 30, 2014 07:35 AM
e-Services
All UNB Campuses

The eServices portal was experiencing some issues last night that prevented people from being able to log in. The issue was resolved this morning, and access to eServices was restored.


If you are still unable to access the eServices portal, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199.

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Authenticated Services Unavailable
Unscheduled Outage
Resolved
Apr 29, 2014 02:00 PM - Apr 29, 2014 02:25 PM
myUNB Portal,Email,e-Services,Web
All UNB Campuses

Access to authenticated services has been restored. If you are still unable to log into a secure service, please contact the ITS Help Desk for assistance: helpdesk@unb.ca 453-5199.

We are currently experiencing an issue with access to authenticated services. ITS is aware of the issue, and working diligently to resolve this in a timely manner.

Services affected include:

  • myUNB Portal
  • eServices
  • access to email from off campus
  • VPN

If you have any questions or concerns about this, please contact the ITS Help Desk: 453-5199.

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Online Phonebook not returning results
Unscheduled Outage
Resolved
Apr 25, 2014 10:42 AM - Apr 25, 2014 11:27 AM
Web
All UNB Campuses

The issue with the UNB Online Phonebook has now been resolved, and searches are working properly.


If you are still experiencing issues with the UNB Online Phonebook, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199.

There is currently an issue with the UNB Online Phonebook not returning results for searches. ITS is aware of the issue, and is investigating the cause.


If you have any questions or concerns about this outage, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca .

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Some students unable to access email
Unscheduled Outage
Resolved
Apr 23, 2014 11:00 AM - Apr 23, 2014 01:15 PM
Email
All UNB Campuses

The issue accessing the Microsoft email system has been resolved. All affected individuals should now be able to open their email as usual.

If you are still not able to access your email, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca .

Some students are currently getting a blank white page when attempting to open their UNB email. ITS is investigating this issue.


If you have any questions or concerns about this, please contact the ITS Help Desk: 453-5199

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RESOLVED -Network Connectivity issues impacting Toole Hall.
Unscheduled Outage
Resolved
Apr 16, 2014 02:00 PM - Apr 16, 2014 03:00 PM
Wireless,Network
Fredericton

There were ongoing network connectivity issues impacting Toole Hall this afternoon.  These issues have been resolved.  

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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RESOLVED: Desire2Learn (D2L) Interruption on Sunday, April 13 for 6 hours
Scheduled Outage
Resolved
Apr 13, 2014 02:00 AM - Apr 13, 2014 08:00 AM
Desire2Learn
All UNB Campuses

RESOLVED: This outage is over.
On Sunday, April 13 from 2 a.m. – 8 a.m. (6 hours), Desire2Learn (D2L) will be unavailable for all students, faculty and staff due to scheduled maintenance.

If you have any questions, please contact UNB’s Centre for Enhanced Teaching and Learning (CETL) at 453-4744 or CETL@unb.ca.

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RESOLVED - Maintenance on UNBF VoIP Telephone System on Wednesday, April 9 - No Outage Expected
Scheduled Outage
Resolved
Apr 09, 2014 06:00 AM - Apr 09, 2014 07:00 AM
Other
Fredericton

The maintenance was completed successfully. 

If you have questions or concerns please  contact the ITS help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, April 9, from 6:00 a.m. – 7:00 a.m. (1 hour) ITS will be performing maintenance on UNB Fredericton’s VoIP telephone system. This is necessary to allow new phone models to be tested on the VoIP system.

No interruption in VoIP services are expected during this time.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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UNB Services Requiring Log In Unavailable on Sunday, April 6 beginning at 6 a.m.
Scheduled Outage
Resolved
Apr 06, 2014 06:00 AM - Apr 06, 2014 07:05 AM
myUNB Portal,Email,Desire2Learn,e-Services,Other
All UNB Campuses

The maintenance has been completed, and services have been restored. If you are still not able to access any services, please contact the ITS Help Desk: 453-5199.

On Sunday, April 6, from 6:00 a.m. – 7:00 a.m. (1 hour) UNB's Secure log in system
will be unavailable to allow ITS to perform maintenance. During this time, faculty,
staff and students will be unable to access any UNB services that require log in,
including:

  • myUNB Portal
  • All UNB email
  • eServices
  • FootPrints
  • Astra Schedule
  • CMS
  • Desire2Learn

If you are logged in to any services prior to the outage, you will automatically be
logged out and will be unable to log back in again until the outage is complete.

If you have any questions, please contact the ITS Help Desk at 453-5199 or
helpdesk@unb.ca .

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RESOLVED: Faculty/Staff Printing Unavailable
Unscheduled Outage
Resolved
Mar 25, 2014 10:15 AM - Mar 25, 2014 10:25 AM
Printing
All UNB Campuses

Faculty/Staff printing was briefly unavailable this morning, from around 10:15 A.M. to 10:25 A.M. The issue is resolved and printing is now available. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

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RESOLVED - Accessing Secure Library Services
Unscheduled Outage
Resolved
Mar 25, 2014 08:00 AM - Mar 25, 2014 12:45 PM
Library
Fredericton

UNB Students, Faculty, and Staff should now be able to access all library secure services. 

If you have questions or concerns please  contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Some people maybe experiencing issues logging into UNB secure Library Services.  We are currently investigating this issue and hope to have it resolved shortly.  

If you have questions or concerns please  contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.
 

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RESOLVED - Faculty & Staff Printing
Unscheduled Outage
Resolved
Mar 19, 2014 09:05 AM - Mar 19, 2014 09:39 AM
Printing
All UNB Campuses

All Faculty and Staff print services should now be restored. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

Some faculty and staff are currently unable to print .  We are looking into the issue and expect to have it resolved soon.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

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Desire2Learn (D2L) Maintenance on Saturday, March 15 beginning at 3 a.m.
Scheduled Outage
Resolved
Mar 15, 2014 03:00 AM - Mar 15, 2014 05:00 AM
Desire2Learn
All UNB Campuses

On Saturday, March 15 from 3 a.m. – 5 a.m. (2 hours), there will be maintenance performed on UNB’s Desire2Learn (D2L) System. No downtime of D2L is expected, however faculty, staff and students may experience intermittent, short degradations in service during this time.

If you have any questions, please contact UNB’s Centre for Enhanced Teaching and Learning (CETL) at 453-4744 or CETL@unb.ca.

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RESOLVED - Desire2Learn
Unscheduled Outage
Resolved
Mar 13, 2014 07:34 PM - Mar 14, 2014 02:41 AM
Desire2Learn
All UNB Campuses

Desire2Learn (D2L) is currently experiencing problems with some services. Desire2Learn is investigating this issue and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199.

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RESOLVED - Some Students Unable to Access Email
Unscheduled Outage
Resolved
Mar 11, 2014 06:06 PM - Mar 11, 2014 06:06 PM
Email
All UNB Campuses

Some students are currently unable to access their UNB email through their myUNB Portal. ITS is currently investigating the issue.

If you have any questions or concerns please contact the ITS help Desk at: helpdesk@unb.ca or 453-5199

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RESOLVED - Network Outage affecting McLeod House
Unscheduled Outage
Resolved
Mar 10, 2014 08:30 AM - Mar 10, 2014 09:09 AM
Network,Wireless
Fredericton

All network connectivity should now be restored to McLeod House.
 
If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

There is currently no network connectivity in McLeod House.  We are investigating the issue.
 
If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

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RESOLVED - Desire2Learn (D2L) Interruption on Sunday, March 9 for 6 hours
Scheduled Outage
Resolved
Mar 09, 2014 02:00 AM - Mar 09, 2014 08:00 AM
Desire2Learn
All UNB Campuses

On Sunday, March 9 from 2 a.m. – 8 a.m. (6 hours), Desire2Learn (D2L) will be unavailable for all students, faculty and staff due to scheduled maintenance.

If you have any questions, please contact UNB’s Centre for Enhanced Teaching and Learning (CETL) at 453-4744 or CETL@unb.ca .

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RESOLVED - UNB Services Requiring Log In Unavailable on Wednesday, March 5 beginning at 6 a.m.
Scheduled Outage
Resolved
Mar 05, 2014 06:00 AM - Mar 05, 2014 08:00 AM
Other
All UNB Campuses

The maintenance on UNB’s Secure log in system was completed successfully. 

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, March 5, from 6:00 a.m. – 6:30 a.m. (30 minutes) UNB’s Secure log in system will be unavailable to allow ITS to perform maintenance. During this time, faculty, staff and students will be unable to access any UNB services that require log in, including:

  • myUNB Portal
  • All UNB email
  • eServices
  • FootPrints
  • Astra Schedule
  • CMS
  • Desire2Learn

If you are logged in to any services prior to the outage, you will automatically be logged out and will be unable to log back in again until the outage is complete.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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FootPrints Unavailable on Sunday, March 2 beginning at 6 a.m.
Scheduled Outage
Resolved
Mar 02, 2014 06:00 AM - Mar 02, 2014 08:10 AM
Other
All UNB Campuses

FootPrints maintenance has been completed and is operational again.

It may take an additional 4 to 5 hours before full text searches within FootPrints are available; however, you will be able to search via ticket number during this time.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

On Sunday, March 2 from 6 a.m. to 9 a.m. (3 hours), FootPrints will be unavailable while ITS performs maintenance.

Following the outage, it may take an additional 4 to 5 hours before full text searches within FootPrints are available; however, you will be able to search via ticket number during this time.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

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Saint John Wireless Issues
Unscheduled Outage
Resolved
Mar 01, 2014 08:00 AM - Mar 01, 2014 06:30 PM
Wireless
Saint John

Wireless is once again available at our Saint John campus.

There are currently issues connecting to wireless at our Saint John campus.

ITS is aware of the issue and is actively seeking a solution.

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RESOLVED - Sporadic Issues with Faculty / Staff Printing
Unscheduled Outage
Resolved
Feb 19, 2014 08:15 AM - Feb 19, 2014 09:00 AM
Printing
All UNB Campuses

All Faculty / Staff printing has been restored. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

We are currently experiencing sporadic issues with Faculty / Staff printing. ITS is looking into the issue and expect to have it resolved soon.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

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Email delays within eServices
Unscheduled Outage
Resolved
Feb 19, 2014 01:30 AM - Feb 20, 2014 09:15 AM
e-Services
All UNB Campuses

This issue has been resolved. On Wednesday, February 19 email sent using applications within eService were delayed until 9:15 a.m. this morning.

Some examples include:

  • Classmail
  • Online Admissions
  • Leave requests (LeaveOnline@UNB)

No emails were lost during this interruption. All emails were queued and delivered when services were restored at 9:15 a.m. this morning.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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Fredericton ITS Help Desk closed until Noon
Unscheduled Outage
Resolved
Feb 16, 2014 08:00 AM - Feb 16, 2014 12:00 PM
Other
Fredericton

Fredericton ITS Help Desk now open.  Please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

The Fredericton ITS Help Desk will be closed until noon today, Feb. 16 due to inclement weather.

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RESOLVED - Issues Accessing UNB wireless netowrks
Unscheduled Outage
Resolved
Feb 12, 2014 02:25 PM - Feb 12, 2014 02:40 PM
Wireless
All UNB Campuses

Users were temporarily unable to connect to UNB's wireless networks.  This issue should now be resolved

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

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Some emails sent to @unbsj.ca addresses on Wed., Feb. 12 may not have been delivered
Unscheduled Outage
Resolved
Feb 12, 2014 07:30 AM - Feb 12, 2014 06:00 PM
Email
Saint John

Some emails sent to @unbsj.ca email addresses between 7:30 a.m. and 6 p.m. on Wednesday, Feb. 12 may not have been delivered. No bounce back or error messages were produced to inform senders or recipients the emails were unsuccessful.

Messages sent from @unbsj.ca addresses were successfully delivered (unless sent to another @unbsj.ca address); @unb.ca addresses were not affected.

If you have any questions, please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199.

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RESOLVED - Upgrade of UNB's VPN Client on February 12
Scheduled Outage
Resolved
Feb 12, 2014 06:00 AM - Feb 12, 2014 06:30 AM
Other
All UNB Campuses

The campus VPN client has been upgraded successfully. Users should be prompted to download the new VPN client the next time they connect.

If you have questions or concerns please contact the ITS help Desk at:  helpdesk@unb.ca or (506) 453-5199

On Wednesday, February 12 from 6:00 a.m. – 6:30 a.m. (30 minutes), ITS will be upgrading UNB’s Virtual Private Network (VPN) client. Faculty, staff and students will be unable to access the VPN during this time.

Following the upgrade, you will be required to download the new ‘Junos Pulse’ client to access UNB’s VPN. For more details, see the recent posting in myUNB News.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

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IT Service Interruption in Keirstead Hall on Wednesday, February 12 beginning at 6 a.m.
Scheduled Outage
Resolved
Feb 12, 2014 06:00 AM - Feb 12, 2014 07:00 AM
Network
Fredericton

The network maintenance in Keirstead Hall has been completed successfully.

If you have questions or concerns please contact the ITS help Desk at:  helpdesk@unb.ca or (506) 453-5199

On Wednesday, February 12 from 6 a.m. to 7 a.m. (1 hour), ITS will be performing maintenance on UNB’s network equipment in Keirstead Hall.

As a result, all IT Services will be unavailable in this location during the outage, including:

  • UNB Wireless
  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

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Network Outage
Unscheduled Outage
Resolved
Jan 31, 2014 04:00 PM - Jan 31, 2014 04:25 PM
Network
Fredericton

There was a network outage this afternoon from 4:00PM-4:25PM. Several buildings had no connectivity during that time. The outage has been resolved. 

If you have any questions or concerns please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199. 

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RESOLVED - Desire2Learn is currently unavailable.
Unscheduled Outage
Resolved
Jan 13, 2014 02:35 PM - Jan 13, 2014 02:52 PM
Desire2Learn
All UNB Campuses

Users are now able to access D2L.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Users are currently unable to access their D2L course management service.  ITS is investigating this issue and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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Resolved: Accessing Personal Network drive (H:)
Unscheduled Outage
Resolved
Jan 06, 2014 02:15 PM - Jan 07, 2014 09:33 AM
File Sharing
All UNB Campuses

All users should now be able to access their network drive (H:).

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Some users maybe experiencing issues accessing their Personal Network drive (H:).  This issue is currently being investigated.

This issue has been resolved for Windows users,  Mac users will still be experiencing issues.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or (506) 453-5199

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RESOLVED: H: Drives unavailable on Sunday, January 5 beginning at 12 a.m.
Scheduled Outage
Resolved
Jan 05, 2014 12:00 AM - Jan 05, 2014 09:00 AM
Other
All UNB Campuses

On Sunday, January 5 from 12 a.m. – 9 a.m. (9 hours) ITS will be performing maintenance on UNB home directories (H: Drive). Faculty, staff and students will be unable to access their personal H:/ drive during this time.

Departmental (P:), Bulk (J:), Faculty/Student share (L:) and the Level-1 share drives will continue to be available during the outage.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED - D2L, Student Email, and myUNB Portal Unavailable
Unscheduled Outage
Resolved
Jan 03, 2014 11:20 AM - Jan 03, 2014 11:57 AM
myUNB Portal,Email,Desire2Learn,Web
All UNB Campuses

Students now have access to the following UNB secure services:

- myUNB Portal

- Student email

- Desire2Learn

 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

We are experiencing an issue with one of our servers, and as a result the following services are currently unavailable: 

- myUNB Portal

- Student email

- Desire2Learn

We are investigating the issue.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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IT Service Interruption on December 22 beginning at 6 a.m.
Scheduled Outage
Resolved
Dec 22, 2013 06:00 AM - Dec 22, 2013 11:40 AM
myUNB Portal,Email,Library,e-Services,Datatel,Other
All UNB Campuses

The equipment upgrades have been completed successfully, and all affected services are back to proper functionality.


If you are still not able to access any online services, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199.

On Sunday, December 22 from 6:00 a.m. until 12:00 p.m. (6 hours), ITS will be performing equipment upgrades. As a result, the following services will be unavailable:

  • myUNB Portal
  • All UNB Email
  • Library Services requiring authentication (log in)
  • Datatel
  • WebAdvisor online course registration
  • TimeOnline
  • CMS
  • eServices
  • Footprints
  • The following UNBF VoIP telephone services:
    - Auto attendant services (including main UNB Switchboard)
    - Voicemail

Incoming and outgoing calls on the Fredericton campus will continue to work during the outage.

No email or voicemail messages will be lost during the outage. All email and voicemail messages will be put in a queue and delivered once services are restored.

If you have any questions, please contact the ITS Help Desk.

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RESOLVED: Desire2Learn (D2L) Interruption on Sunday, Dec. 8 for 6 hours
Scheduled Outage
Resolved
Dec 08, 2013 02:00 AM - Dec 08, 2013 08:00 AM
Desire2Learn
All UNB Campuses

The scheduled outage is complete and Desire2Learn is once again available. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

On Sunday, December 8 from 2 a.m. – 8 a.m. (6 hours), Desire2Learn (D2L) will be unavailable for all students, faculty and staff due to scheduled maintenance.

If you have any questions, please contact the Centre for Enhanced Teaching and Learning (CETL) at 453-4744 or cetl@unb.ca .

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RESOLVED - Network Connectivity Issues
Unscheduled Outage
Resolved
Dec 05, 2013 02:35 PM - Dec 05, 2013 02:58 PM
Network
All UNB Campuses

The issues was identified and all network connectivity should now be restored. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

UNB is currently experiencing network connectivity issues across campus.  This is  also effecting UNBF VoIP phones.  ITS is currently investigating this issue.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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Astra Schedule Unavailable on Wednesday, December 4 beginning at 5 p.m.
Scheduled Outage
Resolved
Dec 04, 2013 05:00 PM - Dec 04, 2013 06:45 PM
Other
All UNB Campuses

Maintenance to UNB’s Astra Schedule System has been completed.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

 

On Wednesday, December 4 from 5 p.m. to 9 a.m. (4 hours), ITS will be upgrading UNB’s Astra Schedule System. Faculty, staff and students will be unable to access Astra Schedule during this time.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

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IT Service Interruption on Wednesday, December 4 for 30 minutes
Scheduled Outage
Resolved
Dec 04, 2013 06:30 AM - Dec 04, 2013 07:00 AM
Web
Fredericton

The network maintenance was completed successfully.

If you have questions or concerns, or are in need of further assistance, please contact the ITS Help Desk at 453 - 5199, or helpdesk@unb.ca.
 

On Wednesday, December 4 from 6:30 a.m. to 7:00 a.m. (30 minutes) UNB's commercial internet will be unavailable due to maintenance. As a result, access to the following services will be unavailable during this time:

From Off Campus

  • All UNB email
  • Access to Network drives
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn

From On Campus

  • Non-UNB web pages and services (ex: gmail, Facebook, etc.)
  • CANARIE & ECN services

Those located on campus will still be able to access UNB websites and network services during this time.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .



 

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RESOLVED - D2L
Unscheduled Outage
Resolved
Nov 28, 2013 04:12 PM - Nov 28, 2013 04:12 PM
Desire2Learn
All UNB Campuses

This issue has been resolved.

D2L is currently unavailable.  ITS is investigating this issue and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199.

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RESOLVED - Faculty & Staff printing
Unscheduled Outage
Resolved
Nov 28, 2013 09:45 AM - Nov 28, 2013 09:55 AM
Printing
All UNB Campuses

Faculty & Staff printing was unavailable this morning between 9:45am and 9:55am.  

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

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RESOLVED - Faculty & Staff printing
Unscheduled Outage
Resolved
Nov 19, 2013 02:00 PM - Nov 19, 2013 04:45 PM
Printing
All UNB Campuses

Faculty and Staff printing has been restored.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or (506) 453-5199.

Some Faculty & Staff are currently unable to print.  ITS Is investigating this issue and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

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RESOLVED - Student Union Building - Network unavailable
Unscheduled Outage
Resolved
Nov 14, 2013 02:05 PM - Nov 14, 2013 02:23 PM
Network,Wireless
Fredericton

All network connectivity should now be restored at the Student Union Building.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

Network connectivity, including wireless internet, is currently unavailable in Student Union Building . We are looking into this issue.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

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IT Service Interruption on Sunday, November 10 beginning at 7 a.m.
Scheduled Outage
Resolved
Nov 10, 2013 07:00 AM - Nov 10, 2013 07:49 AM
Other
Fredericton

The scheduled maintenance has been completed successfully, and all the affected services have been restored. If you are still experiencing issues with any of the UNB services, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199.

On Sunday, November 10 from 7:00 a.m. to 7:30 a.m. (30 minutes), ITS will be performing maintenance on UNB’s network equipment.

As a result, several IT Services will be unavailable during this time, including:

  • All UNB email
  • myUNB Portal
  • Astra Calendaring
  • Virtual Private Network (VPN)
  • All UNB Webpages
  • UCard Online
  • UNB Mobile App
  • Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

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IT Service Interruption on Sunday, November 3 beginning at 7 a.m.
Scheduled Outage
Resolved
Nov 03, 2013 07:00 AM - Nov 03, 2013 08:00 AM
Network
All UNB Campuses

This outage has been completed. 

if you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. 

On Sunday, November 3 from 7 a.m. to 8 a.m. (1 hour), ITS will be performing maintenance on UNB’s network equipment for both the Fredericton and Saint John campuses.

As a result, all IT Services will be unavailable on both campuses during the outage, including:

  • All UNB email
  • UNB Fredericton VoIP telephone services
  • Access to Network printing and drives
  • myUNB Portal
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

 

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RESOLVED - All network services currently unavailable in the Alumni Memorial Building
Unscheduled Outage
Resolved
Oct 29, 2013 09:38 AM - Oct 29, 2013 10:05 AM
Network
Fredericton

All network services (wired and wireless) has been restored in the Alumni Memorial Building.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

All network services (wired and wireless) are currently unavailable in the Alumni Memorial Building.

This outage is only affecting this one building on campus. If possible, please find an alternate location to work from.

Faculty, staff and students in this location are unable to access:

  • All online services
  • VoIP telephone services
  • Network printing
  • Shared departmental drives and H drives


ITS is currently unable to access the wiring closet to determine the issue as it is cordoned off due to asbestos; however, we are working with Facilities Management to have someone enter the area to look for the cause of the issue. Facilities Management is expediting the cleanup process so ITS can do a full inspection of the network equipment as soon as possible. Details will be posted as they become available.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .



 

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RESOLVED - unable to access myUNB Portal
Unscheduled Outage
Resolved
Oct 23, 2013 10:50 AM - Oct 23, 2013 11:05 AM
myUNB Portal
All UNB Campuses

posted by stevem

Users were unable to access their myUNB Portal from between 10:55am and 11:05am today.  This issue should now be resolved.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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UNB WordPress Blogs unavailable on October 23 for 1 hour beginning at 6 a.m.
Scheduled Outage
Resolved
Oct 23, 2013 06:00 AM - Oct 23, 2013 07:00 AM
Other
All UNB Campuses

he maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca and (506) 453-4864 .

On Wednesday, October 23 from 6:00 a.m. to 7:00 a.m. (1 hour), UNB WordPress Blogs (blogs.unb.ca) will be unavailable to allow ITS to perform maintenance. Faculty, staff and students will be unable to access or edit any UNB blogs during this time.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

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Brief Wireless Network Interruption on Wednesday, October 16 beginning at 6:30 a.m.
Scheduled Outage
Resolved
Oct 16, 2013 06:30 AM - Oct 16, 2013 06:45 AM
Wireless
Fredericton

The wireless network outage was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, October 16 from 6:30 a.m. – 6:45 a.m. (15 minutes), ITS will be performing maintenance on UNB’s wireless network. As a result, faculty, staff and students located on campus may experience a 30 to 60 second interruption to wireless service during this time.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

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IT Service Interruption on Wednesday, October 16 beginning at 6 a.m.
Scheduled Outage
Resolved
Oct 16, 2013 06:00 AM - Oct 16, 2013 07:00 AM
Network
Fredericton

The network outage was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, October 16 from 6 a.m. to 7 a.m. (1 hour), there will be a Network outage in R.N. Scott Hall (Biomedical Engineering) to allow ITS to perform maintenance.

As a result, all IT Services will be unavailable in this location during the outage, including:

  • All UNB email
  • VoIP telephone services
  • Access to Network printing and drives
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

 
 

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Resolved - Printing and UCard Services unavailable early Sunday morning
Scheduled Outage
Resolved
Oct 06, 2013 06:00 AM - Oct 06, 2013 10:30 AM
Printing,Other
All UNB Campuses

On Sunday, October 6 from 6:00 a.m. until 10:30 a.m., ITS will be upgrading the UCard transaction system.

The following UCard services will be unavailable during this time (organized by campus):

Fredericton:

  • Printing
  • Access to UCard Online
  • UCard Gift deposits
  • UCard purchases at:
    • All Sodexo locations
    • UNB Convenience Store

Dining halls in Fredericton will remain open during the outage; you will be required to present your UCard for entrance as usual. Cash, credit and debit will continue to be accepted at all food service locations.

Saint John:

  • Printing
  • Access to UCard Online
  • UCard Gift deposits
  • UCard PHIL Station deposits

Dining halls in Saint John will not be impacted by this outage.

If you have any questions, please contact the UNB Card Office at 453-5148 or ucard@unb.ca .

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RESOLVED - Faculty and Staff email
Unscheduled Outage
Resolved
Oct 03, 2013 02:00 PM - Oct 03, 2013 02:20 PM
Email
All UNB Campuses

UNB Faculty and Staff may have experienced issues accessing their UNB email. between 2:00pm and 2:20pm today.    This issue has been resolved.  

IF you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

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UNB Account Activation Service unavailable on Wednesday, Oct. 2 beginning at 6 a.m.
Scheduled Outage
Resolved
Oct 02, 2013 06:00 AM - Oct 02, 2013 07:00 AM
Other
All UNB Campuses

the maintenance on the Account Activation Service was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

On Wednesday, October 2, from 6 a.m. to 7 a.m. (1 hour), UNB’s online account activation service will be unavailable to allow ITS to perform maintenance. During the outage, faculty, staff and students will be unable to:

  • Change or reset your UNB password
  • Claim a new UNB account
  • Set or change your UNB email name
  • Set or change your primary UNB email address

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

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Desire2Learn currently unavailable
Unscheduled Outage
Resolved
Oct 01, 2013 06:25 PM - Oct 01, 2013 07:00 PM
Desire2Learn
All UNB Campuses

The ability to access Desire2Learn has been restored. If you continue to experience any issues with Desire2Learn please contact the ITS Help Desk at 506-453-5199 or via email at helpdesk@unb.ca

Currently access to Desire2Learn is unavailable. We are investigating this issue. If you have any questions or concerns please contact the ITS Help Desk at 506-453-5199 or via email at helpdesk@unb.ca

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Logging into UNB Libraries unavailable
Unscheduled Outage
Resolved
Oct 01, 2013 05:30 PM - Oct 01, 2013 07:00 PM
Library
All UNB Campuses

The ability to log into the UNB LIbrary e-resources and library systems has been restored. If you continue to experience any issues with this system, please contact the ITS Help Desk at 506-453-5199 or via email at helpdesk@unb.ca

The ability to log into the UNB Library e-resouces and website is currently unavailable. We are investing this issue. If you have any questions or concerns please contact the ITS Help Desk at 506-453-5199 or via email at helpdesk@unb.ca

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Issues accessing UNB Portal
Unscheduled Outage
Resolved
Oct 01, 2013 05:00 PM - Oct 01, 2013 06:16 PM
myUNB Portal
All UNB Campuses

Access to the myUNB Portal has been restored. If you continue to experience any issue with the myUNB portal please contact us at 506-453-5199 or via email at helpdesk@unb.ca

Currently the UNB Portal in not accessible. We are currently investigating this issue. If you have any questions or concerns please contact us via email at helpdesk@unb.ca or by phone at 506-453-5199

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RESOLVED - Issues Accessing Wireless@UNB
Unscheduled Outage
Resolved
Sep 30, 2013 01:30 PM - Sep 30, 2013 03:06 PM
Wireless
Fredericton

Users are now able to access UNB wireless network from on campus.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.a or 453-5199

We are currently experiencing an issue where some users are unable to connect to Wireless@UNB. We are looking into the issue.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - Issues Accessing Wireless@UNB
Unscheduled Outage
Resolved
Sep 30, 2013 07:01 AM - Sep 30, 2013 08:36 AM
Wireless
Fredericton

Users are now able to access UNB's wireless networks across Campus. 


If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

We are currently experiencing an issue where some users are unable to connect to Wireless@UNB. We are looking into the issue.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

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RESOLVED - Brief Wireless Network Interruption on Sunday, September 29 beginning at 8:15 a.m.
Scheduled Outage
Resolved
Sep 29, 2013 08:15 AM - Sep 29, 2013 08:30 AM
Wireless
Fredericton

On Sunday, September 29 from 8:15 a.m. – 8:30 a.m. (15 minutes), UNB’s wireless network will be unavailable to allow ITS to perform maintenance. Faculty, staff and students located on campus will be unable to access any wireless network services during this time.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

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RESOLVED: IT Service Interruption on Wednesday, September 25 beginning at 6 a.m.
Scheduled Outage
Resolved
Sep 25, 2013 06:00 AM - Sep 25, 2013 07:00 AM
Network
Fredericton

The scheduled maintenance in the Alumni Memorial building is complete. All services have been restored. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. 

On Wednesday, September 25 from 6 a.m. to 7 a.m. (1 hour), there will be a Network outage in the Alumni Memorial Building to allow ITS to perform maintenance.
 
As a result, all IT Services will be unavailable in this location during the outage, including:

-          All UNB email
-          VoIP telephone services
-          Access to Network printing and drives
-          Datatel
-          eServices
-          Footprints
-          All UNB Webpages
-          CMS
-          Desire2Learn

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

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Web-based Authentication Services
Unscheduled Outage
Resolved
Sep 24, 2013 04:05 PM - Sep 24, 2013 04:15 PM
Network
All UNB Campuses

Users may have experienced intermittent authentication issues when connecting to web-based services such as the myUNB portal.  This was an issue between 4:05 and 4:15pm today and is now resolved.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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RESOLVED - Intermittent Network Connectivity Issues
Unscheduled Outage
Resolved
Sep 24, 2013 09:30 AM - Sep 24, 2013 09:55 AM
Network
Fredericton

All network connectivity across campus should now be restored. 

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Users in the UNB Fredericton campus may be experiencing intermittent network connectivity issues.  This is currently being looked into and should be resolved shortly.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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UCard Online Issue
Unscheduled Outage
Resolved
Sep 18, 2013 11:30 AM - Sep 26, 2013 02:48 PM
Other
All UNB Campuses

UCard Online issues are now resolved.

You are now be able to access UCard Online and add money to your UCard Cash account or make Gift Deposits. We apologize for any inconvenience this outage may have caused.

 

_

Further improvements have been made by our vendor to the UCard Online environment that have the increased stability of our service. Users should experience normal response times except for brief periods (10 – 20 seconds) of slowness approximately every two hours.
 
We will continue work with our vendor to resolve the issue and monitor the progress of these improvements. Updates will be provided as information becomes available.
-

Access to UCard Online continues to be intermittent while our vendor works to resolve the issue. If you need to add money to your UCard Cash account please visit or call the UNB Card Office at 453-5148 between 8 a.m. and 4 p.m. (closed for lunch from 1 p.m. – 2 p.m.).

 

Updates will be communicated as they become available.

 

If you have any questions please email ucard@unb.ca .

 

Users may experience issues when trying to access UCard Online. We have informed our Vendor there are continuing issues with their system and are  working with them to resolve the problem. This issue is not localized to UNB but impacts all of their customers globally.  We will provide updates as they become available.

 

If you have any questions, please email ucard@unb.ca or visit www.unb.ca/ucard .

 

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RESOLVED - UNB Moncton no Network Connectivity
Unscheduled Outage
Resolved
Sep 18, 2013 08:50 AM - Sep 18, 2013 09:05 AM
Network
All UNB Campuses

All network connectivity should be restored on the Moncton UNB campus. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

UNB Moncton is currently experiencing network connectivity issues..  ITS is investigating this issue.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.
 

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RESOLVED - UCard Online currently unavailable
Unscheduled Outage
Resolved
Sep 17, 2013 04:15 PM - Sep 17, 2013 10:30 PM
myUNB Portal,Other
All UNB Campuses

The UNB UCard services is now available.

It you have questions or concerns please contact the ITS Desk at:  helpdesk@unb.ca or 453-5199.

Users may be experiencing issues when trying to access UCard Online. We are currently working with our vendor to resolve the issue and will provide updates as they become available.

As a result, the UCard Online link in the myUNB Portal is currently unavailable and it is currently not possible to add money to the UCard Cash balance.

If you have any questions, please email ucard@unb.ca or visit www.unb.ca/ucard .

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RESOLVED - UCard Online Deposits currently unavailable
Unscheduled Outage
Resolved
Sep 16, 2013 06:20 PM - Sep 16, 2013 07:00 PM
Printing
All UNB Campuses

UCard online deposits was temporarily unavailable between 6:00pm and 7pm. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-519.

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RESOLVED: Datatel Unavailable
Unscheduled Outage
Resolved
Sep 15, 2013 08:00 AM - Sep 15, 2013 10:22 AM
Datatel
All UNB Campuses

This outage is resolved and Datatel is now available.

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Datatel is currently unavailable while year and processes are being run. We expect Datatel to be available again later on this morning.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - Network Connectivity Issues in New Residence Building
Unscheduled Outage
Resolved
Sep 13, 2013 08:00 AM - Sep 13, 2013 11:45 AM
Network
Fredericton

All network connectivity should now be restored to New Res.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

We are currently experiencing network connectivity issues in the New Residence Building.  ITS is investigating this issue.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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RESOLVED - myUNB Portal responding slow
Unscheduled Outage
Resolved
Sep 09, 2013 09:30 AM - Sep 09, 2013 10:05 AM
myUNB Portal
All UNB Campuses

Users should now be able to access their myUNB Portal. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Currently users may  be experiencing slow response times when accessing their myUNB Portal.  ITS is investigating this issue.

If you have questions or concerns please  contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

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RESOLVED: Some Users are Experiencing Issues Logging into D2L
Unscheduled Outage
Resolved
Sep 07, 2013 08:19 PM - Sep 08, 2013 03:00 PM
Desire2Learn
All UNB Campuses

Desire2Learn is once again available. If you still have trouble logging in try clearing your browser's cache. For instructions on how to do this please see: http://www.wikihow.com/Clear-Your-Browser's-Cache. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Some users are currently experiencing issues logging into Desire2Learn. Our D2L team is looking into this issue. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. 

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RESOLVED: Email Upgrade Affecting Students, Alumni, and Retirees
Scheduled Outage
Resolved
Sep 07, 2013 08:00 AM - Sep 09, 2013 10:00 PM
Email
All UNB Campuses

All email accounts have been upgraded. You can find setup instructions for how to configure your device or email client online at http://www.unb.ca/its/students/index.php and choosing Setup Phone/Tablet or Setup Laptop/Desktop. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. 

 

An email upgrade by Microsoft scheduled for this Saturday, September 7, that was advertised to be completely invisible to end users is in fact anything but invisible. Our requests and escalations to Microsoft to delay the upgrade have all been denied. All Office 365 users which includes all undergraduate and graduate students, alumni and retirees will be required to update their device (laptop, phone, etc) settings with the following information once the upgrade has been completed.

Exchange ActiveSync connections:

- The server pod51009.outlook.com needs to be changed to outlook.office365.com

IMAP connections:
- Need to change pod51009.outlook.com to outlook.office365.com for incoming server
- Need to change pod51009.outlook.com to smtp.office365.com for outgoing SMTP server

Those solely using the web client through the myUNB Portal will be unaffected by this change.

Additional detailed instructions can be found on tidBiTS, ITS' blog: http://blogs.unb.ca/tidbits/

If you have any further questions, please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199.

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RESOLVED - No Network Connectivity on the Bathurst Campus
Unscheduled Outage
Resolved
Sep 04, 2013 08:00 AM - Sep 04, 2013 10:14 AM
Network
Fredericton

All network  connectivity has been restored on the Bathurst Campus.

If you have questions or concerns please contact the ITS hlelpdesk@unb.ca or 453-5199.

Users on the Bathurst Campus are currently experiencing intermittent network connectivity issues.  This is currently being looked into and should be resolved shortly.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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RESOLVED - IT Service Interruption on Wednesday, September 4 beginning at 6 a.m.
Scheduled Outage
Resolved
Sep 04, 2013 06:00 AM - Sep 04, 2013 07:00 AM
Network
Fredericton

The network maintenance was completed successfully.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, September 4 from 6 a.m. to 7 a.m. (1 hour), there will be a Network outage in Memorial Hall to allow ITS to perform maintenance.
 
As a result, all IT Services will be unavailable in these locations during the outage, including:

-          All UNB email
-          VoIP telephone services
-          Access to Network printing and drives
-          Datatel
-          eServices
-          Footprints
-          All UNB Webpages
-          CMS
-          Desire2Learn

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

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RESOLVED - UNB Mobile App and older Android Devices
Unscheduled Outage
Resolved
Sep 02, 2013 08:00 AM - Sep 06, 2013 02:23 PM
Other
All UNB Campuses

Users should now be able to access the UNB App from all Android devices.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Users of Android-based smartphones running Android OS 2.3.x or 3.x are currently unable to sign in to the UNB mobile app to access their course schedules and the secure UNB phonebook. ITS is aware of the issue and investigating. Android OS 4.x is not affected by this issue.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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Student Printing is Currently Unavailable
Unscheduled Outage
Resolved
Aug 28, 2013 03:37 PM - Aug 28, 2013 06:49 PM
Printing
All UNB Campuses

Student print services should now be restored.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Student printing is currently unavailable.  ITS is investigating this and hope to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199  

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RESOLVED - Emergency IT Service Interruption in the LB Gym Today beginning at Noon
Scheduled Outage
Resolved
Aug 28, 2013 12:00 PM - Aug 28, 2013 01:00 PM
Network
Fredericton

All network connectivity should now be restored to the LB gym.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Today (August 28) from 12:00 p.m. – 1:00 p.m. (1 hour), there will be an emergency Network outage in the LB Gym to allow ITS to replace failed network equipment.
 
As a result, all IT Services will be unavailable in this location during the outage, including:

-          All UNB email
-          All VoIP telephone services
-          Access to Network printing and drives
-          Datatel
-          eServices
-          Footprints
-          All UNB Webpages
-          CMS
-          Desire2Learn

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

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Unable to Buy Print Credits Today
Scheduled Outage
Resolved
Aug 28, 2013 10:10 AM - Aug 28, 2013 03:00 PM
Printing
All UNB Campuses

Students may now purchase print credits by using using UCard Online which can be accessed through your myUNB Portal or in person at the UNB Card Office in the SUB (Fredericton) or in Saint John at the UCard PHIL Station in the Hans W. Klohn Commons (coming mid-September).
 
For more details on purchasing print credits visit: http://www.unb.ca/its/about-its/projects/labupgrade/printing.html

Purchasing print credits is unavailable today as ITS moves it from eServices to your UCard.
 
Once the switch has been completed you will need to purchase your print credits using UCard Online accessed through your myUNB Portal or in person at the UNB Card Office in the SUB (Fredericton) or in Saint John at the UCard PHIL Station in the Hans W. Klohn Commons (coming mid-September).
 
For more details on purchasing print credits visit: http://www.unb.ca/its/about-its/projects/labupgrade/printing.html
 

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RESOLVED - IT Service Interruption on Wednesday, August 28 beginning at 6:00 a.m.
Scheduled Outage
Resolved
Aug 28, 2013 06:00 AM - Aug 28, 2013 07:00 AM
Network
Fredericton

The network maintenance was completed successfully.

If you have questions or concerns please contact the ITS help desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, August 28 from 6:00 a.m. to 7:00 a.m. (1  hours), there will be a Network outage in the following locations to allow ITS to perform maintenance:
 
-          IUC Physics
-          IUC Concourse
-          
As a result, all IT Services will be unavailable in these locations during the outage, including:

-          All UNB email
-          All VoIP telephone services
-          Access to Network printing and drives
-          Datatel
-          eServices
-          Footprints
-          All UNB Webpages
-          CMS
-          Desire2Learn

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 
 

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RESOLVED - Issues with UNB wireless
Unscheduled Outage
Resolved
Aug 21, 2013 08:00 AM - Aug 21, 2013 10:00 PM
Network
All UNB Campuses

The issues connecting to UNB wireless networks should now be resolved. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Some users maybe experiencing issues connecting to the UNB wireless networks.  ITS is currently investigating this issue.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

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RESOLVED - IT Service Interruption on Wednesday, August 21 beginning at 6:30 a.m.
Scheduled Outage
Resolved
Aug 21, 2013 06:30 AM - Aug 21, 2013 07:30 AM
Network
Fredericton

The network maintenance was completed successfully. 

If you have any questions or concerns please  contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, August 21 from 6:30 a.m. to 7:30 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance:
 
-          IUC Concourse
-          IUC Physics

As a result, all IT Services will be intermittently unavailable in these locations during the outage, including:

-          All UNB email
-          Access to Network printing and drives
-          Datatel
-          eServices
-          Footprints
-          All UNB Webpages
-          CMS
-          Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

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RESOLVED - IT Service Interruption on Wednesday, August 21 beginning at 6 a.m.
Scheduled Outage
Resolved
Aug 21, 2013 06:00 AM - Aug 21, 2013 07:00 AM
Network
Fredericton

The network maintenance was completed successfully. 

If you have any questions or concerns please  contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, August 21 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance:
 
-          Head Hall
-          South Gym

As a result, all IT Services will be unavailable in these locations during the outage, including:

-          All UNB email
-          Access to Network printing and drives
-          Datatel
-          eServices
-          Footprints
-          All UNB Webpages
-          CMS
-          Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 
 

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RESOLVED - IT Service Interruption on Sunday, August 18 for 1 Hour
Scheduled Outage
Resolved
Aug 18, 2013 06:00 AM - Aug 18, 2013 07:00 AM
Datatel
All UNB Campuses

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Sunday, August 18 from 6 a.m. to 7 a.m. (1 hour), some IT services will be unavailable to allow ITS to perform maintenance. This outage will affect the following UNB services:
 
-          Datatel Colleague
-          eServices
-          Webadvisor online course registration
-          TimeOnline
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

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UNB Students, Retired Faculty and Staff unable to access email
Unscheduled Outage
Resolved
Aug 14, 2013 08:15 AM - Aug 14, 2013 04:05 PM
Email
All UNB Campuses

The issue preventing UNB Students and Retired Faculty and Staff from accessing their email has been resolved. If you are still unable to access your email, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca .

Currently UNB Students and Retired Faculty and Staff are unable to access their email both through the UNB Portal, and with an email client such as Microsoft Outlook.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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RESOLVED - IT Service Interruption on Wednesday, August 14 beginning at 6:30 a.m.
Scheduled Outage
Resolved
Aug 14, 2013 06:30 AM - Aug 14, 2013 07:30 AM
Network
Fredericton

The network outage was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, August 14 from 6:30 a.m. to 7:30 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance:
 
-          IUC Concourse
-          IUC Physics%u2028
As a result, all IT Services will be intermittently unavailable in these locations during the outage, including:%u2028
-          All UNB email
-          Access to Network printing and drives
-          Datatel
-          eServices
-          Footprints
-          All UNB Webpages
-          CMS
-          Desire2Learn
 
No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 
 

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Desire2Learn Planned Outage - August 13 & 14 for upgrade
Scheduled Outage
Resolved
Aug 13, 2013 08:00 AM - Aug 14, 2013 02:00 PM
Desire2Learn
All UNB Campuses

The upgrade to the Desire2Learn system has been completed successfully, and content should now be accessible again.

On August 13th and 14th, Desire2Learn will be undergoing an important upgrade from Version 9.4 to Version 10.2.

This required upgrade will improve existing tools and add new features.  During this time the D2L system will be down & unavailable to both students and faculty.  We apologize for the inconvenience. 

If you have questions or concerns please contact the ITS help Desk at:  helpdesk@unb.ca or 453-5199.

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RESOLVED - Student Printing in Novell Labs Unavailable
Unscheduled Outage
Resolved
Aug 12, 2013 04:00 PM - Aug 13, 2013 09:46 AM
Printing
All UNB Campuses

Student printing in Novell labs has been restored. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Currently students are unable to print from labs that connect through Novell or use the iPrint client. Printing from labs that have been converted to Active Directory is not affected.

If you have any questions or concerns please feel free to contact the ITS Help Desk at (506) 453-5199 or via email at helpdesk@unb.ca

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RESOLVED - Desire2Learn Unavailable
Unscheduled Outage
Resolved
Aug 11, 2013 08:30 AM - Aug 12, 2013 02:29 PM
Desire2Learn
All UNB Campuses

Users should now be able to access their D2L course management system.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

Desire2Learn is currently unavailable. The D2L support team has been notified of the issue. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - Access to Secure IT Services Unavailable for 10 minutes on August 11, 2013
Scheduled Outage
Resolved
Aug 11, 2013 06:00 AM - Aug 11, 2013 06:10 AM
Other
All UNB Campuses

Access to secure online IT services (those requiring you to log in) will be unavailable for 10 minutes starting at 6 a.m. on Sunday, August 11.
 
If you have any questions, please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199.

 

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Submissions to UNB's Events Calendar temporarily unavailable
Scheduled Outage
Resolved
Aug 09, 2013 08:00 AM - Aug 11, 2013 09:00 AM
Web
All UNB Campuses

The event calendar submission form is now available.

Starting Friday, August 9 at 8 a.m. until Sunday, August 11 at 9 a.m. submissions to UNB’s Events Calendar will be temporarily unavailable as ITS upgrades UNB’s webpages to a responsive web design.
 
During this outage the ability to view the events calendar may also be intermittent.
 
Once UNB’s event submission service is restored, you can enjoy additional features and a refreshed look.
 
For more information about UNB’s move to a responsive web design see the myUNB News posting at: https://blogs.unb.ca/myunbnews/2013/08/02/unbs-web-pages-get-responsive/ .
 
If you have any questions please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199.
 

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RESOLVED - Access to CMS for webpage edits unavailable Aug. 9 to 16
Scheduled Outage
Resolved
Aug 09, 2013 08:00 AM - Aug 16, 2013 08:00 AM
Web
All UNB Campuses

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

 

 

 

The website upgrade migration is taking longer than initially anticipated. The migrations will continue over the next few days, and access to CMS for all users will return by end of day Wednesday, August 21. 

If your website has been migrated already, and you need to make an emergency update to the website, please contact the ITS Help Desk. 

If you have any other questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

As part of UNB’s move to a responsive web design, which gives you a better experience viewing UNB’s web pages on whatever device you use – desktop, smartphone or tablet, access to the Content Management System (CMS) will be unavailable from August 9 – 16.
 
If your UNB website requires updates, please complete your changes prior to August 9 or after August 16.
 
If you have any questions please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199.
 
For more information about UNB’s move to a responsive web design see the myUNB News posting at: https://blogs.unb.ca/myunbnews/2013/08/02/unbs-web-pages-get-responsive/ .
 

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RESOLVED - UNB's Web Pages get Responsive
Scheduled Outage
Resolved
Aug 09, 2013 12:00 AM - Aug 16, 2013 11:55 PM
Web
All UNB Campuses

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Between August 9 and 16 all of UNB’s web pages will be getting a facelift as UNB moves its online pages to a responsive web design. This new architecture automatically adapts our website to whatever device you are using–desktops, smartphones or tablets–giving you the best web viewing experience.
 
Once completed, take a look at one of UNB’s websites on a desktop and you will see a complete version with all the content contained on that page, switch to a smartphone and you get a simplified web page that is fast without the bells and whistles–perfect for on the go viewing.
 
By August 11, the UNB Home Page (http://www.unb.ca) and Inside UNB (http://www.unb.ca/insideunb) will be the first to show off this new responsive design. The remaining UNB websites are scheduled to be completed by August 16. All web pages will continue to be available during the transitions.
 
If you have any questions, please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199.

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RESOLVED - UNB's Room Booking System Unavailable
Scheduled Outage
Resolved
Aug 01, 2013 01:00 PM - Aug 02, 2013 02:00 PM
Web
All UNB Campuses

UNB's enterprise room booking system, Astra Schedule, will be unavailable from Thursday, August 1 at 5 p.m. until Friday, August 2 at 9 a.m. as we import additional event and meeting data. At least one more data import and system outage will be scheduled at a later date.
 
If you have any questions, please contact the ITS Help Desk at (506) 453-5199 or helpdesk@unb.ca.
 
 

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UNB eNewsletters Currently Unavailable
Unscheduled Outage
Resolved
Jul 31, 2013 09:00 AM - Aug 02, 2013 11:35 AM
Email
All UNB Campuses

UNB’s old eDaily system could not be restored and was required to be decommissioned and replaced with the new myUNB news – available In your myUNB portal (http://my.unb.ca). For the official announcement from Communications and Marketing please visit:  https://blogs.unb.ca/myunbnews/2013/08/02/welcome-to-myunb-news/

UNB’s e-Publications system (UNBF and UNBSJ eDaily and Student eNews) is currently unavailable. ITS is investigating this issue.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

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Access to unb.ca/courses will be discontinued as of July 31, 2013
Scheduled Outage
Resolved
Jul 31, 2013 12:00 AM - Jul 31, 2013 12:05 AM
Web
All UNB Campuses

As of July 31, 2013, access to www.unb.ca/courses will no longer be available.
 
After July 31, any course websites previously stored on www.unb.ca/courses will be read-only and accessible from on-campus only by going to http://www.old.unb.ca/courses . Content will only be available in this way until the directory is fully decommissioned in December 2013 or until its hardware fails.
 
If you wish to continue to have your course website content publicly available, you have the following options:

Move your content into UNB’s Desire2Learn course management system
For more information on how to do this, contact the D2L team: http://www.unb.ca/learningresources/contactus.html

Move your content onto UNB’s new www2 web server
For information on how to request space on this server, visit http://www.unb.ca/its/faculty-staff/create-professional-webpages.html
 
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED - IT Service Interruption on Wednesday, July 24 beginning at 6:00 a.m.
Scheduled Outage
Resolved
Jul 24, 2013 06:00 AM - Jul 24, 2013 07:00 AM
Network
Fredericton

The network maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, July 24 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance:

 

-          Head Hall

-          Gillin Hall

-          Old Engineering

-          Wasson Computing Centre

-          Computer Science ITC

-          Annex C

-          Forestry/Geology

-          Old Arts

-          MacLaggan Hall

-          Muriel McQueen Fergusson Centre

-          Toole Hall

-          R.N. Scott Hall

-          Alumni Memorial Building

-          Memorial Hall

-          Hugh John Flemming Forestry Centre

-          IUC Physics

-          IUC Concourse

-          UNB Bookstore

-          McConnell Hall

-          Maggie Jean Chestnut House

-          Alden Nolan House

As a result, all IT Services will be unavailable in these locations during the outage, including:

-          All UNB email

-          All VoIP telephone services

-          UNB wireless

-          Access to Network printing and drives

-          Datatel

-          eServices

-          Footprints

-          All UNB Webpages

-          CMS

-          Desire2Learn

 

Additionally, the following services will not be available from on or off campus during the outage:

-          UNB’s Virtual Private Network (VPN)

-          linux.unb.ca

-          eServices

 

No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.

 

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED: IT Service Interruption on Sunday, July 21 for beginning at 6 a.m.
Scheduled Outage
Resolved
Jul 21, 2013 06:00 AM - Jul 21, 2013 09:00 AM
Other
Fredericton

The outage is complete and all services have been fully restored. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

On Sunday, July 21 from 6 a.m. - 9 a.m. (3 hours) ITS will be performing maintenance on one of UNB’s servers. As a result, the following IT Services will be unavailable:
 
-          eServices
-          UNB exam schedule
-          Course timetables
-          UNB Job Bank
-          Campus maps
-          CASA nursing app
-          UNB File Drop
-          All online forms
-          UNB Wikis
-          dotProject
-          Account activation services:
        o   Claiming a new UNB account
        o   Setting or changing your UNB email name
        o   Setting or changing your primary email address
-          All go.unb.ca redirects
-          myUNB Portal poll results
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

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RESOLVED - IT Service Interruption on Wednesday, July 17 beginning at 6:00 a.m.
Scheduled Outage
Resolved
Jul 17, 2013 06:00 AM - Jul 17, 2013 07:00 AM
Network
Fredericton

The network maintenance was completed successfully.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, July 17 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance:
 
-          Marshall d’Avray Hall
-          Singer Hall
-          Tilley Hall
-          Carleton Hall
-          Harriet Irving Library (HIL)
-          Facilities Management
-          Heating Plant
-          IUC Forestry
-          Bailey Hall
-          Ludlow Hall
-          LB Gym
-          Currie Center
-          Keirstead Hall
-          Wu Centre
-          Student Union Building (SUB)
-          Tibbits East
-          Aitken Centre
-          BMO Field House
-          Res Admin
-          South Gym
-          Neville Homestead
-          Incutech Building 1
-          Incutech Building 2
-          Campus House
-          UNBEA Building 10
-          Jones Student Services Centre
 
As a result, all IT Services will be unavailable in these locations during the outage, including:

-          All UNB email
-          All VoIP telephone services
-          UNB wireless
-          Access to Network printing and drives
-          Datatel
-          eServices
-          Footprints
-          All UNB Webpages
-          CMS
-          Desire2Learn
 
No email or voicemail messages will be lost during the outage. All emails and voicemail messages will be put in a queue and delivered when services are restored.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

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RESOLVED - IT Service Interruption on Wednesday, July 10 beginning at 6:30 a.m.
Scheduled Outage
Resolved
Jul 10, 2013 06:30 AM - Jul 10, 2013 07:30 AM
Network
Fredericton

Maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at;  helpdesk@unb.ca or 453-5199.

On Wednesday, July 10 from 6:30 a.m. to 7:30 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance:

 

-          Grad House

-          Tilley Hall computer labs

-          Singer Hall computer labs

As a result, all IT Services will be unavailable in these locations during the outage, including:
 

-          All UNB email

-          Access to Network printing and drives

-          Datatel

-          eServices

-          Footprints

-          All UNB Webpages

-          CMS

-          Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.

 

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED - IT Service Interruption in the Currie Centre on Wed. July 10 beginning at 6 a.m.
Scheduled Outage
Resolved
Jul 10, 2013 06:00 AM - Jul 10, 2013 06:30 AM
Network
Fredericton

The network maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, July 10 from 6:00 a.m. to 6:30 a.m. (30 minutes), there will be a Network outage in the Currie Centre to allow ITS to perform maintenance.
 
As a result, all IT Services will be unavailable in this location during the outage, including:

-          All UNB email
-          Access to Network printing and drives
-          Datatel
-          eServices
-          Footprints
-          All UNB Webpages
-          CMS
-          Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

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RESOLVED - IT Service Interruption on Tuesday, July 9 beginning at 6 a.m.
Scheduled Outage
Resolved
Jul 09, 2013 06:00 AM - Jul 09, 2013 07:00 AM
Network
Fredericton

The maintenance was completed successfully.  

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Tuesday, July 9 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance:
 
-          Keirstead Hall
-          Tilley Hall
-          MacLaggan Hall
-          IUC Forestry
-          IUC Physics
-          Bailey Hall
-          Enterprise UNB Building #1
-          LB Gym
-          Head Hall (Old Head Hall)
-          Head Hall (E-Level)
 
As a result, all IT Services will be unavailable in these locations during the outage, including:

-          All UNB email
-          Access to Network printing and drives
-          Datatel
-          eServices
-          Footprints
-          All UNB Webpages
-          CMS
-          Desire2Learn
 
No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 
 

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RESOLVED - Student, Retiree & Alumni email
Unscheduled Outage
Resolved
Jul 08, 2013 02:36 PM - Jul 08, 2013 03:33 PM
Email
All UNB Campuses

Students, retiree's and Alumni should now be receiving emails.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.
 

We are currently experiencing a problem with the Office365 migration where emails that are being sent to students, retiree , and Alumni are not going through.  Senders will receive a “recipient not found” error.  The cause has been identified and a fix is in progress – normal mail flow should resume within the next half an hour.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.
 

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RESOLVED - IT Service Interruption on Monday, July 8 beginning at 6 a.m.
Scheduled Outage
Resolved
Jul 08, 2013 06:00 AM - Jul 08, 2013 07:00 AM
Network
Fredericton

The network maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Monday, July 8 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance:

 

-          Currie Centre

-          Marshall d’Avray Hall

-          Singer Hall

-          Sir Howard Douglas Hall (Old Arts)

-          Ludlow Hall

-          Harriet Irving Library (HIL)

As a result, all IT Services will be unavailable in these locations during the outage, including:
 

-          All UNB email

-          Access to Network printing and drives

-          Datatel

-          eServices

-          Footprints

-          All UNB Webpages

-          CMS

-          Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.

 

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED - Student, Retiree & Alumni UNB email being upgraded on July 7
Scheduled Outage
Resolved
Jul 07, 2013 08:00 PM - Jul 08, 2013 08:00 PM
Email
All UNB Campuses

The maintenance was completed successfully.  

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Sunday, July 7 Student, Retiree and Alumni UNB email (except alumni using UNB’s email forwarding for life service) is being migrated from Microsoft Live@edu to Office 365, Microsoft’s latest online email service.

 

As a result of the upgrade, your UNB email will be unavailable for up to 24 hours beginning on July 7 at 8 p.m.

 

No emails will be lost during the outage and all of your existing email, folders, filters or email forward rules will be automatically applied to your new UNB - Office 365 email.

 

Microsoft has made this a mandatory upgrade with a deadline for all Live@edu customers to move to their new Office 365 email by September 2013.

 

If you use SkyDrive, this will also be unavailable beginning Sunday, July 7 until as late as Wednesday, July 10; no files will be lost during the outage.

 

After the upgrade, you will continue to access your UNB email and calendar online through your myUNB Portal at: https://my.unb.ca or by visiting www.outlook.com/unb.ca .

 

Your email and calendar will also continue to work from your mobile device(s) and email client as they did before; no changes are required.

 

To learn more about the upgrade, visit ITS’s Email Upgrade website - http://www.unb.ca/its/about-its/projects/office365.html .

 

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED - UNB Account Activation Service unavailable beginning Saturday, July 6 at 3 p.m.
Scheduled Outage
Resolved
Jul 06, 2013 03:00 PM - Jul 08, 2013 12:00 AM
Other
All UNB Campuses

The maintenance was completed successfully.   Users should now be able to activate their IT services.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Beginning on Saturday, July 6 at 3 p.m., UNB’s online account activation service will be unavailable as ITS prepares to migrate Student UNB email from Microsoft’s live@edu to Office 365. During the outage, faculty, staff and students will be unable to:

 

-          - Claim a new UNB account

-          - Set or change your UNB email name

-          - Set or change your primary UNB email address

This outage will last until the email upgrade is complete on Monday, July 8.

 

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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IT Service Interruption on Tuesday, July 2 beginning at 6 a.m.
Scheduled Outage
Resolved
Jul 02, 2013 06:00 AM - Jul 02, 2013 07:30 AM
Network
Fredericton

On Tuesday, July 2 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance:
 
-          Aitken Centre
-          BMO Centre
-          Student Union Building (SUB)
-          Facilities Management
-          Tilley Hall computer lab (room 201)
-          Forestry & Geology Building
-          Head Hall

As a result, all IT Services will be unavailable in these locations during the outage, including:

-          All UNB email
-          Access to Network printing and drives
-          Datatel
-          eServices
-          Footprints
-          All UNB Webpages
-          CMS
-          Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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IT Service Interruption on Saturday, June 29 beginning at 12 a.m.
Scheduled Outage
Resolved
Jun 29, 2013 12:20 AM - Jun 29, 2013 06:00 AM
Other
All UNB Campuses

The scheduled maintenance has been completed successfully, and all affected services are now operating properly.

On Saturday, June 29 from 12 a.m. to 7 a.m. (7 hours), some IT services will be unavailable while ITS performs maintenance. This outage will affect the following IT services:
 
-          UREC – card swiping service
-          Office of Research Services – eRSO software
-          Astra room booking
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

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RESOLVED: Network Outage in Sir Howard Douglas Hall
Unscheduled Outage
Resolved
Jun 26, 2013 11:20 AM - Jun 26, 2013 11:45 AM
Network
Fredericton

This outage is resolved. Network connectivity has been restored, and VOIP phones are working. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

There is currently no network activity in Sir Howard Douglas Hall. During this outage VOIP phones will not work. ITS is looking into the issue. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED: Network Outage in Sir Howard Douglas Hall
Unscheduled Outage
Resolved
Jun 26, 2013 10:10 AM - Jun 26, 2013 10:40 AM
Network
Fredericton

The network issue in Sir Howard Douglas Hall has been resolved. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

There is currently no network connectivity in Sir Howard Douglas Hall. ITS is looking into this issue. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - IT Service Interruption on Tuesday, June 25 beginning at 6 a.m.
Scheduled Outage
Resolved
Jun 25, 2013 06:00 AM - Jun 25, 2013 07:00 AM
Network
Fredericton

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

On Tuesday, June 25 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance:

 

-          Head Hall

-          Gillin Hall

-          Information Technology Centre (ITC)

-          Currie Centre

 

As a result, all IT Services will be unavailable in these locations during the outage, including:

-          All UNB email

-          Access to Network printing and drives

-          Datatel

-          eServices

-          Footprints

-          All UNB Webpages

-          CMS

-          Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.

 

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED - IT Service Interruption on Monday, June 24 beginning at 6 a.m.
Scheduled Outage
Resolved
Jun 24, 2013 06:00 AM - Jun 24, 2013 07:00 AM
Network
Fredericton

The maintenance was completed successfully.

If you have questions or concerns please  contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Monday, June 24 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance:

 

-          Residence Administration

-          McConnell Hall

-          Jones Student Services Centre

-          Tibbits Hall (East)

-          Enterprise UNB Building #1

-          Campus House

-          Neville Homestead

-          Alumni Memorial Building

-          Memorial Hall

-          Maggie Jean Chestnut House

-          Wood Science & Technology Centre (Hugh John Flemming Forestry Centre)

 

As a result, all IT Services will be unavailable in these locations during the outage, including:

-          All UNB email

-          Access to Network printing and drives

-          Datatel

-          eServices

-          Footprints

-          All UNB Webpages

-          CMS

-          Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.

 

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED - Datatel was unavailable
Unscheduled Outage
Resolved
Jun 20, 2013 02:45 PM - Jun 20, 2013 03:00 PM
Datatel
All UNB Campuses

Users were unable able to access Datatel between 2:45pm and 3:00pm today.  All access should now be restored.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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Emergency IT Service Interruption in the South Gym Today at Noon
Scheduled Outage
Resolved
Jun 20, 2013 12:00 PM - Jun 20, 2013 12:15 PM
Network
Fredericton

The network outage affecting the South Gym has been resolved. If you are still unable to access the network, please contact the ITS Help Desk: 453-5199.

Today (June 20) from 12:00 p.m. to 12:30 p.m. (30 min), there will be an emergency Network outage in the South Gym to allow ITS to perform maintenance.
 
As a result, all IT Services will be unavailable in this location during the outage, including:

-          All UNB email
-          Access to Network printing and drives
-          Datatel
-          eServices
-          Footprints
-          All UNB Webpages
-          CMS
-          Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

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RESOLVED - IT Service Interruption on Wednesday, June 20 for beginning at 6 a.m.
Scheduled Outage
Resolved
Jun 20, 2013 06:00 AM - Jun 20, 2013 07:00 AM
Other
All UNB Campuses

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

--

Update: This outage has been moved to Thursday, June 20.

On Thursday, June 20 from 6 a.m. - 7 a.m. (1 hour) ITS will be performing maintenance on several IT services. As a result, all IT Services requiring login (ex. UNB email, myUNB Portal, eServices, etc.) will be unavailable, as well as the following:
 
-          University exam schedule
-          University course timetable
-          Campus maps
-          myUNB Portal poll results
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

On Wednesday, June 19 from 6 a.m. - 7 a.m. (1 hour) ITS will be performing maintenance on several IT services. As a result, all IT Services requiring login (ex. UNB email, myUNB Portal, eServices, etc.) will be unavailable, as well as the following:
 
-          University exam schedule
-          University course timetable
-          Campus maps
-          myUNB Portal poll results
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

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RESOLVED - CMS Server Migration
Unscheduled Outage
Resolved
Jun 19, 2013 07:00 AM - Jun 19, 2013 09:00 AM
Web
All UNB Campuses

The maintenance was completed successfully.  If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

The CMS is undergoing maintenance and will be unavailable for a short time this morning.  Web sites will still be available; however, changes to page content will not be possible until after the outage. 

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RESOLVED - IT Service Interruption in Head Hall on Wednesday, June 19 beginning at 6:30 a.m.
Scheduled Outage
Resolved
Jun 19, 2013 06:30 AM - Jun 19, 2013 07:00 AM
Network
Fredericton

The maintenance was completed successfully. 

If you have questions or concerns please contact the ITS help desk at:  helpdesk@unb.ca or 453-5199

On Wednesday, June 19 from 6:30 a.m. to 7:00 a.m. (30 min), there will be a Network outage in Head Hall (Gillin Wing) to allow ITS to perform maintenance.
 
As a result, all IT Services will be unavailable in this location during the outage, including:

-          All UNB email
-          Access to Network printing and drives
-          Datatel
-          eServices
-          Footprints
-          All UNB Webpages
-          CMS
-          Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

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RESOLVED - IT Service Interruption on Tuesday, June 18 beginning at 6 a.m.
Scheduled Outage
Resolved
Jun 18, 2013 06:00 AM - Jun 18, 2013 07:00 AM
Network
Fredericton

This network maintenance was completed successfully. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Tuesday, June 18 from 6 a.m. to 7 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance.
 
-          Tilley Hall
-          Carleton Hall
-          Annex C
-          MacLaggan Hall
-          UNB Bookstore
-          Muriel McQueen Fergusson Centre
-          Alden Nowlan House
-          R.N. Scott Hall (BioMed)
-          Toole Hall
-          IUC Forestry
-          Forestry & Geology Building
-          IUC Concourse
 
As a result, all IT Services will be unavailable in these locations during the outage, including:

-          All UNB email
-          Access to Network printing and drives
-          Datatel
-          eServices
-          Footprints
-          All UNB Webpages
-          CMS
-          Desire2Learn
 
No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

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RESOLVED - Network Outage at Wu Center
Unscheduled Outage
Resolved
Jun 17, 2013 01:45 PM - Jun 17, 2013 02:34 PM
Network
Fredericton

All network connectivity has been restored to the Wu Center. 

If you have questions or concerns please contact the ITS Help Desk at:  heldpesk@unb.ca or 453-5199.

There is currently no network connectivity at the Wu Center.  Effecting both wired and wireless networks.   We are investigating the issue.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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IT Service Interruption on Monday, June 17 beginning at 6 a.m.
Scheduled Outage
Resolved
Jun 17, 2013 06:00 AM - Jun 17, 2013 07:00 AM
Network
Fredericton

The network maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Monday, June 17 from 6 a.m. to 7 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance:
 
-          Aitken Centre
-          BMO Centre
-          Central Heating Plant
-          Facilities Management
-          Harriet Irving Library (HIL)
-          Keirstead Hall
-          Ludlow Hall
-          Marshall d’Avray Hall
-          Singer Hall
-          South Gym
-          Student Union Building (SUB)
-          WU Centre
 
As a result, all IT Services will be unavailable in these locations during the outage, including:

-          All UNB email
-          Access to Network printing and drives
-          Datatel
-          eServices
-          Footprints
-          All UNB Webpages
-          CMS
-          Desire2Learn
 
No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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IT Service Interruption on Sunday, June 16 for 45 min.
Scheduled Outage
Resolved
Jun 16, 2013 07:00 AM - Jun 16, 2013 08:05 AM
e-Services,Datatel
All UNB Campuses

The scheduled maintenance was completed successfully, and all services are available again. If you are still unable to access any services, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca .

On Sunday, June 16 from 7:00 a.m. to 7:45 a.m. (45 minutes), some IT services will be unavailable to allow ITS to perform maintenance. This outage will affect the following UNB services:
 
-          Datatel Colleague
-          eServices
-          Webadvisor online course registration
-          TimeOnline
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED - Network Outage in Toole Hall
Unscheduled Outage
Resolved
Jun 12, 2013 02:00 PM - Jun 12, 2013 02:09 PM
Network
Fredericton

All network  connectivity should now be restored.

If you have questions or concerns please contact the ITS help desk at:  helpdesk@unb.ca or 453-5199.

There is currently no network connectivity in Toole Hall.   We are investigating the issue.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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Brief VoIP Telephone Service Interruption on Sunday, June 2
Scheduled Outage
Resolved
Jun 02, 2013 06:00 AM - Jun 02, 2013 08:00 AM
Network
Fredericton

On Sunday, June 2 ITS will be performing regular maintenance on UNB’s VoIP telephone system including a security patch and a configuration update to resolve an issue with transferring calls to auto attendants.

Sometime between 6 a.m. and 8 a.m. there will be two separate 30 second interruptions.
 

-   One 30 second interruption to voicemail and auto attendant services – incoming and outgoing calls will continue to work and,


-   One 30 second interruption to incoming and outgoing VoIP calls – voicemail and auto attendants will continue to work; however, after this short interruption, your VoIP telephone will restart, which will also result in the temporary loss of internet connectivity on any computer connected through the VoIP phone.

No voicemail messages will be lost during the outage. All messages will be put in a queue and delivered once services have been restored. Voicemail and auto attendant services will resume as soon as the maintenance is complete.
 
To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

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Access to GroupWise will be discontinued as of May 31, 2013
Scheduled Outage
Resolved
May 31, 2013 11:55 PM - May 31, 2013 11:55 PM
Other
All UNB Campuses

This notice is to advise you that you will no longer be able to access your GroupWise calendar as of May 31, 2013. GroupWise, UNB’s former calendaring system, is being discontinued; if you use GroupWise for your personal UNB calendar, please transfer your appointments, tasks and other calendar information into Microsoft Outlook, UNB’s supported calendaring system prior to this date.
 
For instructions on how to setup your Outlook calendar from on-campus, visit the following link and select your computer’s operating system from the right-hand menu: http://www.unb.ca/its/faculty-staff/laptop-desktop/index.html .

Alternatively, you can access your personal UNB calendar from anywhere using Outlook Online, which can be accessed through your myUNB Portal. For more details, visit: http://www.unb.ca/its/faculty-staff/off-campus-access/owa/index.html .

If you currently use GroupWise to manage your faculty or departmental room bookings, please email solutions@unb.ca for advice on an alternate solution.

Please speak with your Level 1 technical support staff if you require assistance.

If you have any questions or concerns, contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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Wired network outage in Tilley
Unscheduled Outage
Resolved
May 31, 2013 01:45 PM - May 31, 2013 02:36 PM
Network
Fredericton

The network issues in Tilley Hall have been resolved. All VOIP and wired network connections should be working normally now.

The wired network in Tilley Hall is currently experiencing some network issues. Clients in Tilley Hall are currently unable to use the VOIP phones or the wired network.

The ITS Network Services team is currently investigating the issue.

If you have any questions or concerns about this, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca

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IT Service Interruption on Wednesday, May 29 beginning at 6 a.m
Scheduled Outage
Resolved
May 29, 2013 06:00 AM - May 29, 2013 07:00 AM
Network
Fredericton

he network maintenance was completed successfully.

If you have questions or concerns please  contact the ITS Help Desk at:  helpdesk@unb.a or 453-5199.

On Wednesday, May 29 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services.
 
-          ITC 311
-          McConnell Hall
 
As a result, all IT Services will be unavailable in these locations during the outage, including:

-          All UNB email
-          Access to Network printing and drives
-          Datatel
-          eServices
-          Footprints
-          All UNB Webpages
-          CMS
-          Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

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RESOLVED - Emergency Network Outage - Singer Hall
Scheduled Outage
Resolved
May 27, 2013 12:00 PM - May 27, 2013 02:00 PM
Network
Fredericton

All network connectivity has been restored to Singer Hall.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

At 12:00pm there will be an emergency network outage affecting Singer Hall.  These services will be unavailable until approximately 2:00pm


If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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VoIP Voicemail and Auto Attendant Services Unavailable on Sunday
Scheduled Outage
Resolved
May 26, 2013 09:00 PM - May 26, 2013 09:15 PM
Other
All UNB Campuses

The maintenance was completed successfully.

If you have question or concerns please contact the ITS help desk at:  helpdesk@unb.ca or 453-5199.

 

On Sunday, May 26 from 9:00 p.m. – 9:15 p.m. (15 minutes), ITS will be performing maintenance on UNB’s VoIP voicemail service. As a result, VoIP voicemail and auto attendant services will be unavailable during this time.

 

Incoming and outgoing calls will continue to work during the outage.

 

No voicemail messages will be lost during the outage. All messages will be put in a queue and delivered once services have been restored. Voicemail and auto attendant services will resume as soon as the maintenance is complete.

To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED - VoIP Phone Outage
Unscheduled Outage
Resolved
May 24, 2013 02:10 PM - May 24, 2013 02:15 PM
Other
Fredericton

he VoIP telephone service was unavailable for some individuals this afternoon between 2:08pm and 2:15pm. This issue should now be resolved – our apologies for any inconvenience this may have caused.
 
If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.
 

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IT Service Interruption on Wednesday, May 22 beginning at 6:00 a.m.
Scheduled Outage
Resolved
May 22, 2013 06:00 AM - May 22, 2013 07:00 AM
Network
Fredericton

The network maintenance was completed successfully. 

If you have questions or concerns please contact the ITS Help Desk at:  help desk@unb.ca or 453-5199.

On Wednesday, May 22 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services.
 
- Incutech Building #1
- Campus House
- Neville Homestead
- ITC
 
As a result, all IT Services will be unavailable in these locations during the outage, including:
 
- All UNB email
- Access to Network printing and drives
- Datatel
- eServices
- Footprints
- All UNB Webpages
- CMS
- Desire2Learn
 
No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
To learn more about VoIP, visit: http://go.unb.ca/voip .
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

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IT Service Interruption on Wednesday, May 22 beginning at 6:00 a.m
Scheduled Outage
Resolved
May 22, 2013 06:00 AM - May 22, 2013 07:00 AM
Network
All UNB Campuses

The network maintenance was completed successfully. 

If you have questions or concerns please contact the ITS Help Desk at:  help desk@unb.ca or 453-5199.

On Wednesday, May 22 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services.
 
- Incutech Building #1
- Campus House
- Neville Homestead
- ITC
 
As a result, all IT Services will be unavailable in these locations during the outage, including:
 
- All UNB email
- Access to Network printing and drives
- Datatel
- eServices
- Footprints
- All UNB Webpages
- CMS
- Desire2Learn
 
No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
To learn more about VoIP, visit: http://go.unb.ca/voip .
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

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RESOLVED - Faculty / Staff printing unavailable
Unscheduled Outage
Resolved
May 16, 2013 09:40 AM - May 16, 2013 09:55 AM
Printing
All UNB Campuses

Faculty and Staff printing was unavailable  this morning between 9:40am and 9:55am.  This issue should now be resolved.

If you have questions or concerns please contact the ITS Help Desk at:  help desk@unb.ca or 453-5199.

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RESOLVED - Some UNB Alumni maybe experiencing issues accessing their UNB email
Unscheduled Outage
Resolved
May 16, 2013 07:45 AM - May 21, 2013 08:05 AM
Email
All UNB Campuses

UNB Alumni should now be able to access their UNB email.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Some UNB Alumni maybe experiencing issues accessing their UNB email.  ITS is investigating this and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

 

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RESOLVED - myUNB Portal -5 minute disruption at 6pm tonight
Scheduled Outage
Resolved
May 15, 2013 06:00 PM - May 15, 2013 06:05 PM
Web
All UNB Campuses

The myUNB Portal will be unavailable this evening for approximately five (5) minutes beginning at 6 p.m. tonight. This brief outage is required for maintenance.
 
During this time, faculty, staff and students will be unable to access the myUNB Portal and may be asked to login to services again once the maintenance has been completed.
 
If  you have any questions, please contact the ITS Help Desk at helpdesk@unb.ca or  453-5199.
 

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RESOLVED - Users are currently unable to login to Datatel
Unscheduled Outage
Resolved
May 14, 2013 07:15 AM - May 14, 2013 08:18 AM
Datatel
All UNB Campuses

The issue with Datatel is now resolved. Users should once again be able to login to Datatel, https://datatelui.unb.ca/live/.

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

 

Users are currently unable to login to the Datatel website, https://datatelui.unb.ca/live/. We are investigating the issue.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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Changes to UNB Unix Services
Scheduled Outage
Resolved
May 10, 2013 10:58 AM - Jul 31, 2013 10:58 AM
Other
All UNB Campuses

As part of ITS’s ongoing efforts to improve the UNB website while also reducing security vulnerabilities, UNB’s Unix services will be decommissioned on July 31, 2013.
 
Beginning May 6, no new Unix accounts have been created; however, anyone with an existing Unix account will continue to have access to unix.unb.ca until July 31, when this service will be permanently removed.
 
If you currently use Unix, please prepare to move to linux.unb.ca or another system prior to this date.
 
If you currently edit your UNB professional page or a UNB webpage through Unix or Contribute, please visit the ITS website at: http://www.unb.ca/its/faculty-staff/create-professional-webpages.html for information on how to claim a website on UNB’s new web hosting service. Any websites not moved over to the new host prior to July 31, 2013 will no longer be accessible.
 
If you use Pine as your email client, it is recommended you move to Microsoft Outlook, UNB’s supported email client, as soon as possible. After July 31, Pine will no longer work.
 
For assistance or questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

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RESOLVED - Faculty and Staff email services
Unscheduled Outage
Resolved
May 09, 2013 10:37 AM - May 09, 2013 11:15 AM
Email
All UNB Campuses

Faculty and Staff email and voice mail services have been restored.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.
 

 

Outlook will prompt for a user name and password, but please do not enter that information in as it can cause future issues with credentials once this outage is resolved. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Faculty and Staff email services are currently unavailable.  Users that are using a VOIP phone will not be able to access their voice mail at this time.  ITS is investigating this issue and hopes to have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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RESOLVED - Student H: Drives unavailable for 30 minutes on Wed. May 8 beginning at 7 a.m.
Scheduled Outage
Resolved
May 08, 2013 07:00 AM - May 08, 2013 07:30 AM
File Sharing
All UNB Campuses

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, May 8 from 7:00 a.m. – 7:30 a.m. (30 minutes) ITS will be performing maintenance on student home directories (H: Drive). Students will be unable to access their personal H: drive during this time.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

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RESOLVED - Footprints Issues
Unscheduled Outage
Resolved
Apr 29, 2013 11:00 AM - Apr 30, 2013 11:48 AM
Other
All UNB Campuses

Users should now be able to attach files to their tickets.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

We are currently experiencing some issues with the new Footprints system. 

- Some users are unable to attach files to tickets.

- Email address which should automatically create tickets, are not creating them. The emails aren't loss, and we expect the tickets to be created once the issue is resolved. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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FootPrints Outage Sunday, April 28
Scheduled Outage
Resolved
Apr 28, 2013 06:00 AM - Apr 28, 2013 11:00 AM
Web
All UNB Campuses

On Sunday, April 28, from 6 a.m. to 9 a.m., FootPrints will be unavailable while ITS upgrades UNB’s current FootPrints to the most recent version – 11.5. This new version provides the same functionality with an updated look and feel and more user-friendly features.
 
Once the upgrade is complete, FootPrints can be accessed by selecting ‘FootPrints’ from the myUNB Portal quick launch menu.
 
To learn more about the upgrade to FootPrints 11.5 visit: http://www.unb.ca/its/about-its/projects/footprints.html .
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

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RESOLVED - Users are currently unable to login to Datatel
Unscheduled Outage
Resolved
Apr 25, 2013 07:30 AM - Apr 25, 2013 08:20 AM
e-Services,Datatel
All UNB Campuses

Users are now able to access Datatel

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Users are currently unable to login to the Datatel website, https://datatelui.unb.ca/live/. We are investigating the issue.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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UNB WordPress Blogs unavailable
Scheduled Outage
Resolved
Apr 24, 2013 06:00 AM - Apr 24, 2013 06:30 AM
Web
All UNB Campuses

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, April 24 from 6:00 a.m. to 6:30 a.m. (30 min.), UNB WordPress Blogs (blogs.unb.ca) will be unavailable to allow ITS to perform maintenance. Faculty, staff and students will be unable to access or edit any UNB blogs during this time.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED - UNB email blocked by some email providers
Unscheduled Outage
Resolved
Apr 22, 2013 11:49 AM - Apr 30, 2013 11:15 AM
Email
All UNB Campuses

UNB is now removed from a major spam blocking list as a result of immediate action taken by ITS to implement new UNB email safeguards and practices.
 
Although UNB has been removed and UNB emails are being successfully delivered once again, unfortunately this action will not resolve all on-going SPAM issues with UNB email. For example, Gmail continues to mark some UNB emails as SPAM and delivers them directly to a ‘Trash’ folder.  ITS is actively investigating and implementing additional options to further reduce UNB's risk of being blocked again.
 
 

Due to a recent and successful phishing attack – which resulted in a large number of SPAM emails sent from a UNB email account – UNB has been blocked by some email providers. Consequently, some faculty, staff and students may have issues sending email to certain email addresses (domains).
 
ITS is currently investigating the issue to determine which providers have blocked UNB emails; details will be communicated as they become available.
 
In the meantime, if you’re sending an email of importance, be aware that not all undelivered emails will send you a bounce-back or undelivered notification. To ensure your email has been successfully delivered to the intended recipient, please contact them to confirm delivery until the issue has been resolved.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

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RESOLVED Accessing student email through an email client
Unscheduled Outage
Resolved
Apr 22, 2013 11:18 AM - Apr 23, 2013 01:41 PM
e-Services
All UNB Campuses

All UNB students should be able to access their UNB email through on email client, such as, MS Outlook, or iPhone email.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Some students maybe experiencing issues accessing their UNB email through an email client, such as, MS Outlook, or iPhone email.  ITS is currently investigating this issue.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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RESOLVED - Netstorage - Student file access from off Campus
Unscheduled Outage
Resolved
Apr 21, 2013 03:00 PM - Apr 22, 2013 08:00 AM
File Sharing
All UNB Campuses

Students are now able to access UNB's Netstorage services.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

 

Students are currently unable to access their student H: drives from off campus using Netstorage (https://netstorage.unb.ca)  We are currently investigating this issue. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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RESOLVED - IT Service Interruption on Wednesday, April 17 beginning at 6:00 a.m.
Scheduled Outage
Resolved
Apr 17, 2013 06:00 AM - Apr 17, 2013 07:00 AM
Network
Fredericton

The scheduled network outage in the ITC and Gillan Hall was completed successfully. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, April 17 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in ITC and Gillan Hall to allow ITS to perform maintenance.
 
As a result, all IT Services will be unavailable in these locations during the outage, including:

-        All UNB email
-        Access to Network printing and drives
-        Datatel
-        eServices
-        Footprints
-        All UNB Webpages
-        CMS
-        Desire2Learn


No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

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RESOLVED - Issues Connecting to Guest@UNB Wireless Network
Unscheduled Outage
Resolved
Apr 12, 2013 11:45 AM - Apr 12, 2013 12:15 PM
Network
Fredericton

Users are now able to access GUEST@UNB wireless network.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Some users may experience difficulties with connecting to the Guest@UNB wireless network. ITS is looking into the issue. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - Recent Windows Update Causing Disk Scan on Restart
Unscheduled Outage
Resolved
Apr 11, 2013 11:56 AM - Apr 12, 2013 08:00 AM
Other
All UNB Campuses

This issue has now been resolved.  ITS will be pushing out and update to Faculty Staff computers this morning. 

If you have question or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Recently Windows pushed out an update which causes Windows computers running Kaspersky Antivirus to run a scan disk each time you restart your computer.  Your computer will continue to function as normal once the scan has been cancelled or completed.
 
Until the issue is resolved, it is perfectly safe for you to cancel this scan and proceed to log in to your machine. If you miss the cancel option as it only appears at the beginning of the scan, it may take 5 – 10 minutes to complete.
 
ITS is investigating the issue and will communicate a solution as soon as it becomes available.
 
If you have any questions please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199.
 
 

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VPN Service Interruption on Wednesday, April 10 beginning at 6:30 a.m.
Scheduled Outage
Resolved
Apr 10, 2013 06:30 AM - Apr 10, 2013 07:00 AM
Network
All UNB Campuses

The maintenance on UNB"s VPN (Virtual Private Network) was completed successfully.

IF you have questions or concerns please contact the ITS help desk at:  helpdesk@unb.a or 453-5199.

On Wednesday, April 10 from 6:30 a.m. to 7:00 a.m. (30 minutes), access to UNB’s VPN (Virtual Private Network) will be unavailable to allow ITS to perform maintenance; any active sessions will also be disconnected.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

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IT Service Interruption on Sunday, April 7 for 3 Hours
Scheduled Outage
Resolved
Apr 07, 2013 06:00 AM - Apr 07, 2013 09:00 AM
e-Services,Datatel,Web
All UNB Campuses

 

All planned IT service interruptions have been resolved.

 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

On Sunday, April 7 from 6 a.m. to 9 a.m. (3 hours), some IT services will be unavailable to allow ITS to perform maintenance. This outage will affect the following UNB services:
 
-        Datatel Colleague
-        eServices
-        Webadvisor online course registration
-        TimeOnline

 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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Network connectivity to Incutech Building #1, Campus House and Neville Homestead
Scheduled Outage
Resolved
Apr 06, 2013 10:00 AM - Apr 06, 2013 06:00 PM
Network
Fredericton

Network services have been restored to the affected buildings.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Due to power issues in Incutech Building #1 the power has been shut down to this building and will be restored later today.  As a result of this Incutech Building #1, Campus house, and Neville Homestead networks will be down for approximately eight hours on Saturday and all employees in Incutech Building #1 and Campus house have been notified.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

 

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RESOLVED - Wireless@UNB network unavailable
Unscheduled Outage
Resolved
Apr 05, 2013 08:30 AM - Apr 05, 2013 09:23 AM
Network
Fredericton

Users should now be able to access the  WIRELESS@UNB network.

If you have question or concerns please  contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

The Wireless@UNB network is currently experiencing issues getting connected to the internet. The Guest@UNB network is working, and can be used as an alternative.

ITS is aware of the issue, and will have it resolved as soon as possible.

If you have any questions or concerns about this, please contact the ITS Help Desk: 453-5199.

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RESOLVED: Network Outage in Incutech Buildings #1 and #2, Nevill Homestead and Campus House
Unscheduled Outage
Resolved
Apr 05, 2013 08:25 AM - Apr 05, 2013 08:50 AM
Network
Fredericton

The network outage is resolved. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

There is currently no network connectivity in Incutech Buildings #1 and #2, Neville Homestead, and Campus House. We are investigating the issue. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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IT Service Interruption on Wednesday, April 3 beginning at 6:00 a.m.
Scheduled Outage
Resolved
Apr 03, 2013 06:00 AM - Apr 03, 2013 07:00 AM
Network
Fredericton

The network outage was completed successfully.

If you have questions or concerns please  contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, April 3 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services.
 
-        Residence Administration Building
-        Neville/Jones House
-        Wu Conference Centre
 
As a result, all IT Services will be unavailable in these locations during the outage, including:

-        All UNB email
-        Access to Network printing and drives
-        Datatel
-        eServices
-        Footprints
-        All UNB Webpages
-        CMS
-        Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

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Wireless@UNB network experiencing intermittent issues
Unscheduled Outage
Resolved
Mar 29, 2013 12:00 PM - Mar 30, 2013 09:55 PM
Network
Fredericton

The issue affecting authentication to the Wireless@UNB network has been resolved, and users should be able to access the network normally.

If you are still unable to get connected to the Wireless@UNB network, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca

The Wireless@UNB network is currently experiencing intermittent issues. The Guest@UNB network is working, and can be used as an alternative.

ITS is aware of the issue, and will have it resolved as soon as possible.

If you have any questions or concerns about this, please contact the ITS Help Desk: 453-5199.

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RESOLVED: IT Service Interruption on Wednesday, March 27 beginning at 6:00 a.
Scheduled Outage
Resolved
Mar 27, 2013 06:00 AM - Mar 27, 2013 07:00 AM
Network
Fredericton

This outage is complete. Network connectivity has been restored to the following buildings:

- Incutech Building #1
- Incutech Building #2
- Campus House
- Neville Homestead
- UNBEA - Hut 10

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

On Wednesday, March 27 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services.
 
- Incutech Building #1
- Incutech Building #2
- Campus House
- Neville Homestead
- UNBEA – Hut 10

As a result, all IT Services will be unavailable in these locations during the outage, including:

- All UNB email
- Access to Network printing and drives
- Datatel
- eServices
- Footprints
- All UNB Webpages
- CMS
- Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

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RESOLVED - IT Service Interruption in Head Hall (E-Level) on Sunday, March 24 beginning at 6:30 a.m
Scheduled Outage
Resolved
Mar 24, 2013 06:30 AM - Mar 24, 2013 07:00 AM
Network
Fredericton

The network outage in HeadHall E-Level is complete. Network connectivity was restored by 6:55am.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Sunday, March 24 from 6:30 a.m. to 7:00 a.m. (30 minutes), there will be a Network outage in Head Hall (E-Level) to allow ITS to perform maintenance.
 
As a result, all IT Services will be unavailable in this location during the outage, including:

-  All UNB email
-  Access to Network printing and drives
-  Datatel
-  eServices
-  Footprints
-  All UNB Webpages
-  CMS
-  Desire2Learn
 
No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

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Desire2Learn file upload issue
Unscheduled Outage
Resolved
Mar 19, 2013 01:55 PM - Mar 19, 2013 06:10 PM
Desire2Learn
All UNB Campuses

Desire2Learn has reported that the issue with uploading files has been resolved. We have tested the file upload process, and everything appears to be functioning normally.

Desire2Learn is currently experiencing an issue where some people are having difficulties uploading files. Desire2Learn is investigating this issue, and hopes to have it resolved shortly.

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IT Service Interruption in the HIL on Sunday, March 17 beginning at 6 a.m.
Scheduled Outage
Resolved
Mar 17, 2013 06:00 AM - Mar 17, 2013 07:20 AM
Network
Fredericton

The maintenance operations were completed successfully, and network services have been restored.


If you are still experiencing any network issues, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca

On Sunday, March 17 from 6 a.m. to 9 a.m. (3 hours), there will be a network outage in the Harriet Irving Library (HIL) to allow ITS to perform maintenance. All access to the internet and all network services will be unavailable from within the HIL during this time.
 
All maintenance is expected to be complete before the library opens at 10 a.m. for regular business hours.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

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RESOLVED - Network Outage at HIL library
Unscheduled Outage
Resolved
Mar 15, 2013 04:00 AM - Mar 15, 2013 08:00 AM
Network
Fredericton

There was a network outage in the HIL Library from 4am to 8am this morning. It has now been resolved and and all network connectivity has been restored.

If you have any questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199

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RESOLVED - Network connectivity issues for both Edmunston and Campbelton Campuses
Unscheduled Outage
Resolved
Mar 14, 2013 03:14 PM - Mar 15, 2013 08:28 AM
Network
All UNB Campuses

All network connectivity is now restored for both Edmunston and Campbelton Campuses.

If you have questions or  concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

We are currently experiencing intermittent network connectivity  issues on both the UNB Edmunston and Campbelton Campuses.  ITS is investigating these issues.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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RESOLVED - Student Printing is Currently Unavailable
Unscheduled Outage
Resolved
Mar 14, 2013 11:25 AM - Mar 14, 2013 11:40 AM
Printing
Fredericton

Student printing is back online. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Student printing is currently unavailable. We are looking into the issue and expect to have it resolved soon. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - Users are currently unable to login to Datatel
Unscheduled Outage
Resolved
Mar 14, 2013 08:05 AM - Mar 14, 2013 08:19 AM
Datatel
All UNB Campuses

The issue with Datatel is now resolved. Users should once again be able to login to Datatel, https://datatelui.unb.ca/live/.

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

 

Users are currently unable to login to the Datatel website, https://datatelui.unb.ca/live/. We are investigating the issue.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - Student Printing Unavailable
Unscheduled Outage
Resolved
Mar 12, 2013 02:15 PM - Mar 12, 2013 02:24 PM
Printing
Fredericton

Students are now able to print to UNB lab printers.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-599

Student Printing is currently unavailable. ITS is investigating the issue and hope to have a resolution as quickly as possible.

If you have any questions or concerns please contact the ITS Help Desk via email at helpdesk@unb.ca or phone at (506) 453-5199.

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RESOLVED - Accessing student lab computers
Unscheduled Outage
Resolved
Mar 11, 2013 04:45 PM - Mar 11, 2013 05:35 PM
File Sharing
Fredericton

Students are now able to access lab computers. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Currently students are unable to login to lab computers on campus.  This issue is being investigated.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

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RESOLVED - Network connectivity at HIL library
Unscheduled Outage
Resolved
Mar 11, 2013 04:45 PM - Mar 12, 2013 08:01 AM
Network
Fredericton

Students, and Staff should now have network connectivity at the HIL Library

If you have questions or concerns please  contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199
 

There is currently ongoing network connectivity issues at the HIL library.  This maybe effecting both staff and student computers.  ITS is investigating this issue and should have it resolved shortly.


If you have questions or concerns please  contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199
 

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RESOLVED - Outage of Wireless Services within SUB
Unscheduled Outage
Resolved
Mar 11, 2013 10:31 AM - Mar 11, 2013 03:45 PM
Network
Fredericton

Wireless connectivity has been restored to the Student Union Building (SUB)
Please contact the ITS Help Desk if you have any questions or concerns. They can be reached at 453-5199 or helpdesk@unb.ca.
 

We are currently experiencing wireless issues within the Student Union Building only. Some users may not be able to connect to wireless or gain access to the internet. We are working to resolve the issue as soon as possible.

If you require immediate access to wireless internet you can connect from any other location on campus, including the Harriet Irving Library.

ITS is currently testing and evaluating a new wireless solution in the SUB building only. The vendors of this new technology are working closely with us to resolve this issue as quickly as possible. We apologize for any inconvenience.

Please contact the ITS Help Desk if you have any questions or concerns. They can be reached at 453-5199 or helpdesk@unb.ca. 

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Student Union Building - SUB Wireless
Scheduled Outage
Resolved
Mar 11, 2013 08:00 AM - Mar 25, 2013 08:02 AM
Network
Fredericton

ITS has finished its potential testing of the new wireless solution at the SUB.  Users should continue to have access to the WIRELESS@UNB network.

If you run into any difficulties contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.
 
 

 Beginning March 11 and for the next few weeks, ITS will be testing a possible new and improved wireless solution in the SUB (Student Union Building).

While in the SUB:
-  View your list of available networks
-  Select 'SetupWireless@UNB'
-  Open a browser (Laptops: use IE or Safari)
-  Follow the online instructions

If you run into anydifficulties contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.
 
 

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RESOLVED - D2L Maintenance Outage
Scheduled Outage
Resolved
Mar 10, 2013 01:00 AM - Mar 10, 2013 07:00 AM
Desire2Learn
All UNB Campuses

The maintenance was completed successfully. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

There will be a scheduled maintenance outage for Desire2Learn on March 10 from 2 a.m until 8 a.m. During this time users will be unable to login to Desire2Learn. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - Accessing D2L and Student Email
Unscheduled Outage
Resolved
Mar 07, 2013 04:00 AM - Mar 07, 2013 08:15 AM
Desire2Learn,Email
All UNB Campuses

Users were unable to access Desire2Learn and their student email between 4:00am and 8:15am this morning, Thursday, March 7.  These issues have been resolved.

If you have questions or concerns please contact the ITS help Desk at:  helpdesk@unb.ca or 453-5199

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RESOLVED: Uploading D2L Course Content
Unscheduled Outage
Resolved
Mar 04, 2013 01:30 PM - Mar 04, 2013 07:50 PM
Desire2Learn
All UNB Campuses

This outage is now resolved. All course instructors should be able to upload content to their Desire2Learn courses.

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Some users may experience issues uploading course content to their Desire2Learn course. The issue is being investigated and should be resolved soon. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - Accessing student lab computer
Unscheduled Outage
Resolved
Feb 28, 2013 10:20 AM - Feb 28, 2013 10:30 AM
File Sharing
All UNB Campuses

All students should now be able to access lab computers.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Some students are currently unable to access student lab computers.  This does not affect students who were logged in.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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RESOLVED - Accessing student lab computer
Unscheduled Outage
Resolved
Feb 28, 2013 10:00 AM - Feb 28, 2013 10:20 AM
File Sharing
All UNB Campuses

Some students were unable to login to student lab computers.   This issue should now be resolved.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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RESOLVED - Student printing
Unscheduled Outage
Resolved
Feb 22, 2013 11:05 AM - Feb 22, 2013 03:29 PM
Printing
All UNB Campuses

Students are now able to print to lab printers and purchase print credits online. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

We are having intermittent issues with students logging into lab computers and printing even after they are logged in.  ITS is investigating these issues.

If you have questions or concerns please contact the ITS Help Desk at:  help desk@unb.ca or 453-5199

 

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RESOLVED - Student printing unavailable
Unscheduled Outage
Resolved
Feb 22, 2013 10:30 AM - Feb 22, 2013 10:40 AM
Printing
All UNB Campuses

Student printing was temporarily unavailable this morning between 10:30am and 40am. 

If you have questions or concerns please contact the ITS Help Desk at:  help desk@unb.ca or 453-5199

 

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RESOLVED - UNB blocking .tiff file attachments
Unscheduled Outage
Resolved
Feb 22, 2013 08:00 AM - Feb 22, 2013 01:18 PM
Email
All UNB Campuses

Users will now be able to attach .TIF files when sending email attachments from their UNB email accounts.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Due to a known, zero-day vulnerability involving .tiff files and BlackBerry devices, UNB's e-mail protection servers are deleting .tiff file attachments before delivering the e-mails to end users.

We are awaiting updates from BlackBerry on this issue to resolve the vulnerability. This may impact users who have Bell Aliant Fax-to-Email service and who have such e-mails sent to UNB e-mail addresses as Bell Aliant relies on the .tff format.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

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RESOLVED - IT Service Interruption
Scheduled Outage
Resolved
Feb 22, 2013 06:00 AM - Feb 22, 2013 07:00 AM
Network
Fredericton

The maintenance was completed successfully.

If you had questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Friday, February 22 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services.

- Muriel McQueen Fergusson Centre
- The Bookstore

As a result, all IT Services will be unavailable in these locations during the outage, including:

- All UNB email
- Access to Network printing and drives
- Datatel
- eServices
- Footprints
- All UNB Webpages
- CMS
- Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.

To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED-Student Printing Down
Unscheduled Outage
Resolved
Feb 21, 2013 05:31 PM - Feb 21, 2013 05:51 PM
Other
Fredericton

Student printing is down and there may also be login issues.

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RESOLVED - Problems Accessing Lab Computers on Campus
Unscheduled Outage
Resolved
Feb 21, 2013 02:30 PM - Feb 21, 2013 03:04 PM
File Sharing
All UNB Campuses

Users should now be able to access campus lab computers. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

We are currently experiencing networking issues within our on campus lab environment.  Students, Faculty and Staff are not be able to log into lab computers at present.  Anyone already logged into a lab computer will not be affected.  We are currently investigating the situation, and hope to have it resolved shortly.  If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

 

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Datatel website inaccessible
Unscheduled Outage
Resolved
Feb 21, 2013 08:30 AM - Feb 21, 2013 08:45 AM
Datatel
All UNB Campuses

The issue affecting access to the Datatel website has been resolved. If you are still unable to access Datatel, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199.

Users are not able to log into the Datatel website. ITS is aware of the issue, and will have it resolved shortly.

If you have any questions or concerns about this, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199.

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RESOLVED - Issues Accessing Wireless@UNB
Unscheduled Outage
Resolved
Feb 21, 2013 08:00 AM - Feb 21, 2013 12:30 PM
Network
All UNB Campuses

Users are now be able to access the WIRELESS@UNB network..

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

We are currently experiencing an issue where some users are unable to connect to Wireless@UNB. We are looking into the issue. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - Users unable to contact the Help Desk by phone
Unscheduled Outage
Resolved
Feb 21, 2013 08:00 AM - Feb 21, 2013 08:53 AM
Other
Fredericton

Users are now be able to contact the Help Desk by phone.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Currently the Help Desk phone line (453-5199) is unavailable.  ITS is investigating this and hopes to have it resolved shortly. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca.

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RESOLVED - Accessing Desire2Learn
Unscheduled Outage
Resolved
Feb 21, 2013 07:00 AM - Feb 21, 2013 08:00 AM
Desire2Learn
All UNB Campuses

Currently users are unable to access their Desire2Learn course management services.  This issue is being investigated. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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RESOLVED - UNB Residence Network
Unscheduled Outage
Resolved
Feb 20, 2013 03:51 PM - Feb 20, 2013 06:10 PM
Network
Fredericton

As a result of an external denial of service attack against a device on the residence network, the UNB Fredericton residence network is currently unavailable.  ITS is investigating the issue and working to restore network functionality.  

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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RESOLVED - IT Service Interruption on Wednesday, February 20 beginning at 6:30 a.m.
Scheduled Outage
Resolved
Feb 20, 2013 06:30 AM - Feb 20, 2013 07:00 AM
Network
Fredericton

The network maintenance was completed successfully. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.
 

On Wednesday, February 20 from 6:30 a.m. to 7:00 a.m. (30 minutes), there will be a Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services.

- BMO Centre
- Maggie Jean Chestnut

As a result, all IT Services will be unavailable in these locations during the outage, including:

- All UNB email
- Access to Network printing and drives
- Datatel
- eServices
- Footprints
- All UNB Webpages
- CMS
- Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.

To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED - IT Service Interruption in McConnell Hall on Wednesday, February 20 beginning at 6:30 a.m.
Scheduled Outage
Resolved
Feb 20, 2013 06:30 AM - Feb 20, 2013 07:00 AM
Network
Fredericton

The network maintenance was completed successfully. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

 

IT Service Interruption in McConnell Hall on Wednesday, February 20 beginning at 6:30 a.m.

On Wednesday, February 20 from 6:30 a.m. to 7:00 a.m. (30 minutes), there will be a Network outage in McConnell Hall to allow ITS to perform maintenance for the upcoming VoIP telephone services.
 
As a result, all IT Services will be unavailable in this location during the outage, including:

-    All UNB email
-    Access to Network printing and drives
-    Datatel
-    eServices
-    Footprints
-    All UNB Webpages
-    CMS
-    Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

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RESOLVED - IT Service Interruption in Head Hall (E-Level) on Wednesday, February 20 beginning at 6:30 a.m.
Scheduled Outage
Resolved
Feb 20, 2013 06:30 AM - Feb 20, 2013 07:00 AM
Network
Fredericton

The network maintenance was completed successfully. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.
 

On Wednesday, February 20 from 6:30 a.m. to 7:00 a.m. (30 minutes), there will be a Network outage in Head Hall (E-Level) to allow ITS to perform maintenance for the upcoming VoIP telephone services.
 
As a result, all IT Services will be unavailable in this location during the outage, including:

-    All UNB email
-    Access to Network printing and drives
-    Datatel
-    eServices
-    Footprints
-    All UNB Webpages
-    CMS
-    Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

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RESOLVED - Faculty / Staff printing
Unscheduled Outage
Resolved
Feb 18, 2013 06:00 PM - Feb 19, 2013 08:00 AM
Printing
All UNB Campuses

Faculty / Staff printing was unavailable from approximately 6:00pm last evening, Monday, February 18, until this morning at 8:00am.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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ITS Help Desk Closed due to Inclement Weather Conditions
Unscheduled Outage
Resolved
Feb 17, 2013 06:48 PM - Feb 18, 2013 08:00 AM
Other
Fredericton

The ITS Help Desk will be closing early this evening (Feb. 17, 2013) due to inclement weather. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or email helpdesk@unb.ca and they will be able to respond to them tomorrow morning.

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RESOLVED - Some Faculty and Staff Unable to Access Email
Unscheduled Outage
Resolved
Feb 13, 2013 08:00 AM - Feb 13, 2013 12:52 PM
Email
All UNB Campuses

Users should now be able to access their UNB email accounts that have not been migrated to connectED

If you have questions or concerns please contact the ITS Help Desk at:  helpesk@unb.ca or 453-5199.

 

Email access is currently unavailable for UNB accounts that have not been migrated to connectEd.  ITS is currently investigating this issue.

If you have questions or concerns please contact the ITS Help Desk at:  heldpesk@unb.ca or 453-5199.
 

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RESOLVED - IT Service Interruption on Wednesday, February 13 for 30 minutes
Scheduled Outage
Resolved
Feb 13, 2013 06:30 AM - Feb 13, 2013 07:00 AM
Network
Fredericton

The network outage was completed successfully. 

If you have questions or concerns please contact the ITS help desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, February 13 from 6:30 a.m. to 7:00 a.m. (30 minutes), there will be a Network outage in the Muriel McQueen Fergusson Centre to allow ITS to perform maintenance for the upcoming VoIP telephone services.


As a result, all IT Services will be unavailable in this location during the outage, including:

- All UNB email
- Access to Network printing and drives
- Datatel
- eServices
- Footprints
- All UNB Webpages
- CMS
- Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.


To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

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RESOLVED - IT Service Interruption in MacLaggan Hall
Scheduled Outage
Resolved
Feb 13, 2013 06:00 AM - Feb 13, 2013 06:30 AM
Network
Fredericton

The network outage was completed successfully. 

If you have questions or concerns please contact the ITS help desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, February 13 from 6:00 a.m. to 6:30 a.m. (30 minutes), there will be a Network outage in MacLaggan Hall to allow ITS to perform maintenance for the upcoming VoIP telephone services.

As a result, all IT Services will be unavailable in this location during the outage, including:

- All UNB email
- Access to Network printing and drives
- Datatel
- eServices
- Footprints
- All UNB Webpages
- CMS
- Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.

To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED - Student Printing Currently Unavailable
Unscheduled Outage
Resolved
Feb 11, 2013 08:35 PM - Feb 12, 2013 07:56 AM
Printing
All UNB Campuses

Student Printing is currently unavailable. ITS is investigating the issue and hope to have a resolution as quickly as possible.

If you have any questions or concerns please contact the ITS Help Desk via email at helpdesk@unb.ca or phone at (506) 453-5199.

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Unable to log into lab machines
Unscheduled Outage
Resolved
Feb 06, 2013 12:00 PM - Feb 06, 2013 01:30 PM
Other
Fredericton

The issue affecting logging into the lab machines has been resolved.

If you are still experiencing any difficulties getting logged in, please try restarting the machine.

Some users are experiencing issues getting logged into UNB lab machines. ITS is aware of the problem, and is working to get it resolved.


If you have any questions or concerns, please contact the ITS Help Desk: 453-5199

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Issues logging into Lab machines
Unscheduled Outage
Resolved
Feb 05, 2013 03:01 PM - Feb 05, 2013 04:01 PM
Other
Fredericton

The issue affecting logging into Novell on the lab machines has been resolved.

If you are still experiencing any difficulties getting logged in, please try restarting the machine.

Some users are experiencing issues getting logged into UNB lab machines. ITS is aware of the problem, and is working to get it resolved.


If you have any questions or concerns, please contact the ITS Help Desk: 453-5199

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RESOLVED - ECN Posting: UdeM Edmundston Campus having Network Issues
Unscheduled Outage
Resolved
Feb 05, 2013 02:28 PM - Feb 05, 2013 04:20 PM
Network
All UNB Campuses

UdeM’s Edmundston campus is currently experiencing issues connecting to their network. UNB ITS is working closely with UdeM staff to troubleshoot the problem.
 
This outage does not affect UNB.
 
If you have any questions please contact the ITS Help Desk at (506) 453-5199 or helpdesk@unb.ca .
 

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RESOLVED - Accessing Desire2Learn
Unscheduled Outage
Resolved
Feb 05, 2013 06:00 AM - Feb 05, 2013 07:57 AM
Desire2Learn
All UNB Campuses

UNB Students should now be able to access their Desire2Learn (D2L) Course Management Service.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

UNB Students currently are unable to access their Desire2Learn (D2L) Course Management Service.  This is being investigated and should be resolved shortly. 

If you have any questions or concerns, please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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VoIP Telephone Maintenance this Sunday
Scheduled Outage
Resolved
Feb 03, 2013 06:00 AM - Feb 03, 2013 08:15 AM
Network
Fredericton

The scheduled maintenance was completed successfully, and services have been restored.

On Sunday, February 3, ITS will be performing regular maintenance on UNB’s VoIP telephone service. Sometime between 6 a.m. and 7 a.m. there will be a 30 second interruption to all incoming and outgoing calls; Voicemail will continue to work.
 
After this short interruption, your VoIP telephone will restart, which will also result in the temporary loss of internet connectivity on any computer connected through the VoIP phone.
 
This maintenance includes a security patch and a configuration update to change the time display on VoIP phones from 24-hour to 12-hour format.
 
To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

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UNB Students unable to access their UNB email
Unscheduled Outage
Resolved
Feb 01, 2013 10:40 AM - Feb 01, 2013 12:01 PM
Email
All UNB Campuses

The issue affecting access to student email through the myUNB Portal has been resolved. If you are still unable to access your email,  please contact the ITS Help Desk: 453-5199.

Students currently are unable to access their UNB email through their myUNB Portal.  UNB Student email is hosted by Microsoft who are investigating this issue. 

If you have any questions or concerns please contact the ITS help Desk at:  helpdesk@unb.ca or 453-5199

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Message from Desire2Learn regarding recent services disruption
Unscheduled Outage
Resolved
Feb 01, 2013 09:15 AM - Feb 01, 2013 09:15 AM
Desire2Learn
All UNB Campuses

Please see the note from the President & CEO of Desire2Learn:

Members of UNB Community,

I am writing to you to outline the current situation involving Learning@UNB powered by Desire2Learn.
As you are painfully aware we are experiencing significant challenges with one of our cloud data centres and this is directly impacting your online experience at UNB.

I understand the severe impact this has on you whether you are a student, faculty member or a member of the institution’s administration. This is unacceptable and you have my most sincere apology.

Every member of our team here at Desire2Learn starting with myself is abundantly clear regarding the magnitude of the issue. We are working around the clock, utilizing every available resource including those of our partners to drive resolution to this problem. This is our highest priority and we will not rest until it is corrected, allowing you to get back to your commitments.

For those of you who know me personally, you understand my commitment to the success of education. We will get this problem resolved and work diligently to regain your confidence.

Our team will provide further updates as we work toward resolution.

Sincerely,
John Baker
President & CEO
Desire2Learn Incorporated

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RESOLVED - Desire2Learn is experiencing technical issues
Unscheduled Outage
Resolved
Jan 31, 2013 02:04 PM - Jan 31, 2013 02:04 PM
Desire2Learn
All UNB Campuses

Users should now be able to access their Desire2Learn Course Management System.

If you have questions or concerns please contact the ITS help desk at:   help desk@unb.ca or 453-5199.

Desire2Learn is experiencing technical issues. Some users may intermittently experience slow access to content, or may be unable to access/upload/download content. The issue is currently being investigated by Desire2Learn.

for updates I will refer you to: www.unb.ca/its

If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199.

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Network connectivity is currently unavailable in Tilley Hall
Unscheduled Outage
Resolved
Jan 31, 2013 08:15 AM - Jan 31, 2013 08:45 AM
Network
Fredericton

The network issues in Tilley Hall have been resolved for both the wired and wireless networks.


If you are still experiencing any connectivity issues, please contact the ITS Help Desk: 453-5199.

There currently is a network outage affecting both the wired and wireless networks.  ITS is investigating this and should have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  help desk@unb.ca or 453-5199.

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RESOLVED - Emergency restart of the myUNB Portal Services
Scheduled Outage
Resolved
Jan 30, 2013 12:00 PM - Jan 30, 2013 12:05 PM
myUNB Portal
All UNB Campuses

The restart of the myUNB Portal was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

At 12:00pm today there will be an emergence restart of the myUNB Portal services.   Downtime will be approximately 5 minutes. 

If you have questions or concerns please contact the ITS Help Desk at:  heldpesk@unb.ca or 453-5199.

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RESOLVED: Accessing Desire2Learn
Unscheduled Outage
Resolved
Jan 30, 2013 08:00 AM - Jan 31, 2013 10:10 AM
Desire2Learn
All UNB Campuses

The Desire2Learn outage is resolved. Users should be able to login, and access all course content as they normally would.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

We are currently experiencing issues with Desire2Learn. Some users may not be able to login to D2L. For users who can login, they may experience issues with accessing course content, or uploading/downloading files. Our Desire2Learn support team is aware of the issues and are working to resolve them.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - IT Service Interruption on Wednesday, January 30 from 6-8 a.m.
Scheduled Outage
Resolved
Jan 30, 2013 06:00 AM - Jan 30, 2013 07:00 AM
Network
Fredericton

The maintenance has been completed for the following buildings: 

-    IUC Physics
-    Bailey Hall
-    Student Union Building (SUB)

The IUC Concourse maintenance will be completed at a later to be anounced date.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, January 30 from 6:00 a.m. to 8:00 a.m. (2 hours), there will be a Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services:
 
-    IUC Physics
-    IUC Concourse

-    Bailey Hall
-    Student Union Building (SUB

As a result, all IT Services will be unavailable in these locations during the outage, including:

-    All UNB email
-    Access to Network printing and drives
-    Datatel
-    eServices
-    Footprints
-    All UNB Webpages
-    CMS
-    Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

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RESOLVED - Desire2Learn Unavailable
Unscheduled Outage
Resolved
Jan 29, 2013 05:15 PM - Jan 30, 2013 07:00 AM
Desire2Learn
All UNB Campuses

Users should now be able to access their Desire2Learn Course Management System.

If you have questions or concerns please contact the ITS help desk at:   help desk@unb.ca or 453-5199.

Desire2Learn is currently unavailable. The D2L support team has been notified of the issue. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - Accessing Financial Records through eServices
Unscheduled Outage
Resolved
Jan 24, 2013 08:00 AM - Jan 24, 2013 09:40 AM
e-Services
All UNB Campuses

Users should now have access to their financial records through eServices.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Some users are experiencing issues accessing financial records through eServices.  ITS is investigating this issue and should have it resolved shortly.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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RESOLVED: Network outage effecting Keirstead Hall.
Unscheduled Outage
Resolved
Jan 23, 2013 11:00 AM - Jan 23, 2013 11:45 AM
Network
Fredericton

Network connectivity has been restored to Kierstead Hall.

If you have any further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Some users in Keirstead Hall currently have no network connectivity.  ITS is investigating this and should have it resolved shortly.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

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RESOLVED - IT Service Interruption in the South Gym on Wednesday, January 23 beginning at 6:30 a.m.
Scheduled Outage
Resolved
Jan 23, 2013 06:30 AM - Jan 23, 2013 07:00 AM
Network
Fredericton

the maintenance was completed successfully. 

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

On Wednesday, January 23 from 6:30 a.m. to 7:00 a.m. (30 minutes), there will be a Network outage in the South Gym to allow ITS to perform maintenance for the upcoming VoIP telephone services.
 
As a result, all IT Services will be unavailable in this location during the outage, including:
 
-    All UNB email
-    Access to Network printing and drives
-    Datatel
-    eServices
-    Footprints
-    All UNB Webpages
-    CMS
-    Desire2Learn
 
No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
To learn more about VoIP, visit: http://go.unb.ca/voip .
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

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RESOLVED - Faculty / Staff unable to access eMail through their myUNB Portal.
Unscheduled Outage
Resolved
Jan 21, 2013 04:45 PM - Jan 22, 2013 05:00 AM
Email
All UNB Campuses

UNB Faculty and Staff should now have full access to their UNB email. 

If you have any questions or concerns, please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Currently Faculty and Staff are unable to access the UNB email through the web interface or their myUNB Portal.  ITS is investigating this issue and should have it resolved shortly.

If you Have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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Desire2Learn Issues Logging in or Loading Files
Unscheduled Outage
Resolved
Jan 17, 2013 11:35 AM - Jan 18, 2013 07:56 AM
Desire2Learn
All UNB Campuses

Some users are experiencing issues logging into Desire2Learn, or uploading files for a course once logged in. This is not affecting everyone. 

For some people affected by this, clearing the cache from the browser will fix the issue. For instructions on how to clear the cache please see: http://www.wikihow.com/Clear-Your-Browser's-Cache

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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Desire2Learn Issues accessing Content
Unscheduled Outage
Resolved
Jan 16, 2013 02:30 PM - Jan 17, 2013 12:05 AM
Desire2Learn
All UNB Campuses

The issues with accessing Desire2Learn content have been resolved. If you are still experiencing difficulties accessing Desire2Learn content, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199.

Desire2Learn service is currently experiencing issues where some users are unable to access content.  The Desire2Learn Network Operations Center is currently investigating the issue and we hope to have it resolved quickly.

 

If you have any questions or concerns regarding this outage, please contact the ITS Helpdesk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - Emergency restart of the myUNB Portal.
Unscheduled Outage
Resolved
Jan 16, 2013 11:20 AM - Jan 16, 2013 11:30 AM
myUNB Portal
All UNB Campuses

The myUNB Portal service was restarted at 11:20am this morning to resolve performance issues.  Downtime was approximately 5 minutes.

If you have questions or concerns please contact eh ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

 

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RESOLVED - IT Service Interruption on Wednesday, January 16 from 6-7 a.m.
Scheduled Outage
Resolved
Jan 16, 2013 06:00 AM - Jan 16, 2013 07:00 AM
Network
Fredericton

On Wednesday, January 16 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services:
 
-    Singer Hall
-    Tilley Hall
 
As a result, all IT Services will be unavailable in these locations during the outage, including:

-    All UNB email
-    Access to Network printing and drives
-    Datatel
-    eServices
-    Footprints
-    All UNB Webpages
-    CMS
-    Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 
 

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RESOLVED - Power Outage at the Harriet Irving Library
Scheduled Outage
Resolved
Jan 16, 2013 05:30 AM - Jan 16, 2013 07:30 AM
Library
Fredericton

There will be a planned power outage at the Harriet Irving Library on January 16, at 5:30am. The outage is necessary to implement building upgrades, and is expected to last no more than 2 hours.


If you have any questions or concerns about this outage, please contact the ITS Help Desk: 453-5199.

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RESOLVED - IT Service Interruption on Wednesday, January 9 from 6-7 a.m.
Scheduled Outage
Resolved
Jan 09, 2013 06:00 AM - Jan 09, 2013 07:00 AM
Network
Fredericton

This outage was completed successfully. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, January 9 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services:
 
-    Singer Hall
-    Tilley Hall
As a result, all IT Services will be unavailable in these locations during the outage, including:
 
-    All UNB email
-    Access to Network printing and drives
-    Datatel
-    eServices
-    Footprints
-    All UNB Webpages
-    CMS
-    Desire2Learn
 
No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
To learn more about VoIP, visit: http://go.unb.ca/voip .
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

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RESOLVED - UNB's Online Registration Service is unavailable
Unscheduled Outage
Resolved
Jan 08, 2013 08:00 AM - Jan 08, 2013 08:29 AM
Other
All UNB Campuses

User should now be able to access UNB's Online Registration System.

If you have questions or concerns please  contact the ITS help desk at:  helpdesk@unb.ca or 453-5199.

UNB's Online Registration Services, Web Advisor is currently unavailable.  ITS is investigating this issue and should have it resolved shortly. 

If you have any questions or concerns please contact the ITS Help Desk at:  help desk@unb.ca or 453-5199.

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RESOLVED - Desire 2 Learn (D2L) is currently unavailable
Unscheduled Outage
Resolved
Jan 08, 2013 07:00 AM - Jan 08, 2013 08:56 AM
Desire2Learn
All UNB Campuses

Users should now be able to access D2L

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

UNB's course management system (D2L) is currently unavailable.  We are investigating this and hope to have it resolved shortly.

If you have any questions or concerns please contact the ITS Help Desk at:  help desk@unb.ca or 453-5199.

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RESOLVED: myUNB Portal Unavailable
Unscheduled Outage
Resolved
Jan 07, 2013 02:25 PM - Jan 07, 2013 02:45 PM
myUNB Portal
Fredericton

The myUNB Portal is once again available. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

The myUNB Portal is currently unavailable. We are investigating the issue. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - Possible Wireless Connectivity Issues
Unscheduled Outage
Resolved
Jan 07, 2013 10:00 AM - Jan 08, 2013 08:23 AM
Network
All UNB Campuses

All UNB wireless connectivity should now be restored.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

We are currently experiencing intermittent issues with the wireless network.  Faculty, staff and students may find that they are unable to connect to the wireless network in various locations across campus.  The situation is currently being investigated, please visit www.unb.ca/its for updates on the situation.

If you have any questions or concerns, please contact the ITS Help Desk at 506-453-5199 or helpdesk@unb.ca.
 

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RESOLVED - Wireless Outage Rescheduled for 1 p.m. Today
Scheduled Outage
Resolved
Jan 04, 2013 01:00 PM - Jan 04, 2013 01:30 PM
Network
All UNB Campuses

The maintenance was completed successfully.

If you  have questions or concerns, please contact ITS Help Desk at 453-5199 or email helpdesk@unb.ca.

 

RESCHEDULED: NEW METHOD FOR CONNECTING TO WIRELESS@UNB

Due to an unexpected national network outage impacting UNB and other Atlantic Universities this morning, ITS was required to delay the scheduled upgrade for connecting to wireless@UNB to this afternoon from 1:00 p.m. – 1:30 p.m.

During this 30-minute outage, wireless access will be sporadic. Please review the original notice below for new connection details.

If you have any questions please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199.

--ORIGINAL NOTICE--

NEW METHOD FOR CONNECTING TO WIRELESS@UNB

Did you receive a new laptop, smartphone or tablet over the holidays?

Effective Friday, Jan. 4, a new method for connecting to Wireless@UNB will make it easier than ever to access UNB’s wireless network from your laptop or mobile device.

With the same high level of security, this new method not only allows BlackBerry and Windows 8 devices to access Wireless@UNB for the first time but also makes connecting from a Mac, iPhone, iPad or iPod Touch even easier.

To set up your device to connect to wireless using the new method, follow the instructions available at http://www.unb.ca/its/setup-wireless/index.html .

Devices previously setup to connect to Wireless@UNB will not be affected by this change and should not experience any interruption to their wireless service.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED - IT Service Outage on Saint John Campus
Unscheduled Outage
Resolved
Jan 04, 2013 05:00 AM - Jan 04, 2013 01:00 PM
Network
Saint John

All network services should now be restored.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Faculty, staff and students located on the Saint John campus are unable to access the following IT Services as a result of a national network outage impacting some Atlantic Universities. ITS is currently investigating the issue with our colleagues and partners; as more information becomes available it will be communicated.
 
Saint John IT Services Unavailable:
 
-          All UNB webpages and online services
-          myUNB Portal
-          Network File Access (P:\, H:\ and J:\)
-          Network Printing (Lab and Departmental)
-          Email and Calendar (no emails will be lost)
-          Datatel
These IT services can continue to be accessed using a smartphone or an internet connection off the Saint John campus.
 
If you have any questions, please contact PCS at helpline@unbsj.ca or 648-5555 or the Student Technology Centre at studenthelpdesk@unbsj.ca or 657-4357.
 

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RESOLVED - IT Service Interruption on Wednesday, January 2 from 6-8 a.m.
Scheduled Outage
Resolved
Jan 02, 2013 06:00 AM - Jan 02, 2013 08:00 AM
myUNB Portal,Email,Library,Desire2Learn,e-Services,Printing,File Sharing,Datatel,Web,Other,Network
Fredericton

The network outage was completed successfully. 

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, January 2 from 6:00 a.m. to 8:00 a.m. (2 hours), there will be a Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services:

- IUC Physics
- IUC Concourse (Science Library)

As a result, all IT Services will be unavailable in these locations during the outage, including:

- All UNB email
- Access to Network printing and drives
- Datatel
- eServices
- Footprints
- All UNB Webpages
- CMS
- Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.

To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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myUNB Portal - Login Unavailable
Unscheduled Outage
Resolved
Dec 30, 2012 12:30 PM - Dec 30, 2012 12:55 PM
myUNB Portal
All UNB Campuses

All UNB students, faculty and staff should now be able to login to their myUNB Portal.

If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199

Currently UNB students, faculty and staff are unable to access their myUNB Portal. ITS is investigating this issue and hopes to have it resolved shortly.

If you have any questions or concerns please contact the ITS Help Desk at: help desk@unb.ca or 453-5199.

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IT Service Interruption on Saturday, December 22 for 3 hrs beginning at 6 a.m.
Scheduled Outage
Resolved
Dec 22, 2012 06:00 AM - Dec 22, 2012 09:00 AM
Email,Printing,File Sharing
All UNB Campuses

The maintenance was completed successfully, and all services are back up and running.

 

If you are still experiencing any issues accessing IT services, please contact the ITS Help Desk: 453-5199.

On Saturday, December 22 from 6 a.m. – 9 a.m. (3 hours), some IT services will be unavailable to allow ITS to perform maintenance.  This outage will affect the following:
 
-   All connectEd services for faculty and staff

  • Email* and Calendar (including access through the myUNB Portal)
  • Access to Network printing and file drives (H:/ and P:/)
  • Email and calendar access from Smartphones (iPhone, Android, BlackBerry)
  • VoIP voicemail*

-  On-campus wired and wireless network access

*All email and VoIP voicemail messages received during the outage will not be lost but will be put in a queue and delivered when services are restored.

Student email (Live@edu) will not be affected by this outage.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

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RESOLVED - Power Outage at Wu Conference Centre, and McLeod House
Unscheduled Outage
Resolved
Dec 21, 2012 07:00 AM - Dec 21, 2012 10:24 AM
Network
Fredericton

Power has now been restored at Wu Conference Centre, and McLeod House.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 4535199.

There is currently a power outage at the Wu Conference Centre, and McLeod House which is impacting all networking services in that building.  This is being investigated and should be resolved shortly.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

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RESOLVED - Student Printing is currently unavailable.
Unscheduled Outage
Resolved
Dec 17, 2012 05:20 PM - Dec 17, 2012 06:20 PM
Printing
All UNB Campuses

Student printing is now available. 

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 4525199

Currently students are not able to print to UNB Lab's.  ITS is investigating this issue

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 4525199

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RESOLVED - Network / System issues affecting UNB networks
Unscheduled Outage
Resolved
Dec 12, 2012 08:15 AM - Dec 12, 2012 11:56 AM
Other
All UNB Campuses

All IT services should now be fully restored.

If you have any questions or concerns please contact the ITS Help Desk at:  help desk@unb.ca or 453-5199. 

We are currently experiencing network / system issues affecting both the Saint John and Fredericton Campuses. This may be impacting email, wireless network and wired network connections.  ITS is investigating this and hopes to have it resolved shortly

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

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IT Service Interruption on Wednesday, December 12 from 6-7 a.m.
Scheduled Outage
Resolved
Dec 12, 2012 06:00 AM - Dec 12, 2012 07:00 AM
myUNB Portal,Email,Library,Desire2Learn,e-Services,Printing,File Sharing,Datatel,Web,Other,Network
Fredericton

On Wednesday, December 12 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services:


- C.C. Jones Student Services Centre
- R.N. Scott Hall (Biomedical Engineering)
- Sir Howard Douglas Hall (Old Arts)
- Forestry & Geology Building
 

As a result, all IT Services will be unavailable in these locations during the outage, including:

- All UNB email
- Access to Network printing and drives
- Datatel
- eServices
- Footprints
- All UNB Webpages
- CMS
- Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.



To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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Faculty and Staff Email Unavailable
Unscheduled Outage
Resolved
Dec 11, 2012 03:15 PM - Dec 11, 2012 03:30 PM
Email
All UNB Campuses

Today at 3:15 p.m. Faculty and Staff experienced a loss of email access. Faculty and Staff email was unavailable for approximately 15 minutes.

This issue has now been resolved and any Faculty or Staff members who still do not have email access in their Outlook clients should restart their computer.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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Resolved: Student Email Unavailable
Unscheduled Outage
Resolved
Dec 07, 2012 09:05 AM - Dec 07, 2012 08:56 AM
Email
All UNB Campuses

Student Email is currently not working. Students will not be able to access Email using the MyUNB Portal or by navigating directly to the outlook.com/unb.ca URL.

We are aware of the issue and are working to resolve it as fast as possible.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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Wireless Unavailable on Thursday, Dec. 6 for 20 min. Beginning at 5 a.m.
Scheduled Outage
Resolved
Dec 06, 2012 05:00 AM - Dec 06, 2012 05:20 AM
Network
All UNB Campuses

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS help Desk at:  help desk@unb.ca or 453-5199.

On Thursday, December 6 from 5:00 a.m. – 5:20 a.m. (20 minutes), ITS will be performing maintenance on UNB’s Wireless Network. Faculty, staff and students will be unable to access wireless during this time.



If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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Student Print Services Issue
Unscheduled Outage
Resolved
Dec 05, 2012 06:00 PM - Dec 05, 2012 07:30 PM
Printing
All UNB Campuses

Student Print services were restored around 7:30PM.

 

If you have any questions or continuing print issues, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

Student printing services and print credit purchases are currently not working.

We are aware of the issue and are working to resolve it as fast as possible.

 

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

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Restarting UNB Secure Authentication Service today at 2:45 p.m.
Unscheduled Outage
Resolved
Dec 05, 2012 02:45 PM - Dec 05, 2012 02:50 PM
myUNB Portal
All UNB Campuses

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS help Desk at:  help desk@unb.ca or 453-5199.

Restarting UNB’s Secure Authentication Service today at 2:45 p.m.
 
UNB’s secure authentication service which allows you to log in to secure IT services will be restarted today at 2:45 p.m. to apply a security patch. The outage will last approximately 3 to 5 minutes during which time you will not be able to log in to UNB secure IT services.  If you are already logged in during the outage you may experience issues or errors up to 35 minutes after the outage period. If this occurs, please sign out and log in again – this includes students using mail clients to access their UNB email.
 
If you have any questions, please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199.
 

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IT Service Interruption in the SUB on Wednesday, December 5 from 6-7 a.m.
Scheduled Outage
Resolved
Dec 05, 2012 06:00 AM - Dec 05, 2012 07:30 AM
Network
Fredericton

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS help Desk at:  help desk@unb.ca or 453-5199.

On Wednesday, December 5 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the Student Union Building (SUB) to allow ITS to perform maintenance for the upcoming VoIP telephone services.
 
As a result, all IT Services will be unavailable in the SUB during the outage, including:

-    All UNB email
-    Access to Network printing and drives
-    Datatel
-    eServices
-    Footprints
-    All UNB Webpages
-    CMS
-    Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

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RESOLVED - Network connectivity issues in Old Arts Building
Unscheduled Outage
Resolved
Nov 28, 2012 07:30 AM - Nov 28, 2012 08:23 AM
Network
Fredericton

All network connectivity should now be restored. 

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Network connectivity is currently unavailable for some users in the Old Arts Building.  ITS is investigating this and should have it resolved shortly.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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IT Service Interruption on Wednesday, November 28 from 6-7 a.m.
Scheduled Outage
Resolved
Nov 28, 2012 06:00 AM - Nov 28, 2012 07:00 AM
Network
Fredericton

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

On Wednesday, November 28 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services:
 
-        Sir Howard Douglass hall (Old Arts)
-        Forestry & Geology Building
-        IUC Forestry
 
As a result, all IT Services will be unavailable in these locations during the outage, including:

-    All UNB email
-    Access to Network printing and drives
-    Datatel
-    eServices
-    Footprints
-    All UNB Webpages
-    CMS
-    Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

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Email Phishing Advisory for UNB
Unscheduled Outage
Resolved
Nov 27, 2012 11:33 AM - Nov 26, 2012 08:00 AM
Email
All UNB Campuses

Recently there was a phishing email sent to UNB faculty, staff and students asking you to click on a link and enter your Login ID and Password. The email appeared to be coming from the University of New Brunswick Login Email Help Desk.


If you received this email or an email of this nature, please delete it immediately. Do not respond or click on any links. If you replied to this message, please reset your UNB password from a different computer than the one you used to enter your information and contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.


Please help us stomp out phishing! Be suspicious of any emails requesting your login information. If you ever question the legitimacy of an email, contact the ITS Help Desk (453-5199 or helpdesk@unb.ca ) before you respond or open any links and they will let you know.


For more information on phishing and how to recognize a phishing email, visit http://www.unb.ca/its/it-security/email.html .
 
 

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RESOLVED - myUNB Portal - is currently unavailable
Unscheduled Outage
Resolved
Nov 26, 2012 09:15 AM - Nov 26, 2012 11:18 AM
myUNB Portal
All UNB Campuses

All UNB students, faculty and staff should now be able to login to their myUNB Portal.

If you have questions or concerns please  contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Currently UNB students, faculty and staff are unable to access their myUNB Portal.  ITS is investigating this issue and hopes to have it resolved shortly.

If you have any questions or concerns please  contact the ITS Help Desk at:  help desk@unb.ca or 453-5199.

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RESOLVED - IT Service Interruption on Wednesday, November 21 from 6-7 a.m.
Scheduled Outage
Resolved
Nov 26, 2012 06:00 AM - Nov 26, 2012 07:00 AM
myUNB Portal,Email,Library,Desire2Learn,e-Services,Printing,File Sharing,Datatel,Web,Other,Network
Fredericton

The network outage was completed successfully.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199


On Wednesday, November 21 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services:



- UNB Bookstore

- Annex C

- McConnell Hall

As a result, all IT Services will be unavailable in these locations during the outage, including:

- All UNB email
- Access to Network printing and drives
- Datatel
- eServices
- Footprints
- All UNB Webpages
- CMS
- Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.



To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED - Issues with 4-digit dialing
Unscheduled Outage
Resolved
Nov 21, 2012 10:00 AM - Nov 21, 2012 01:58 PM
Other
Fredericton

Users should now be able to dial 4 digit phone numbers across campus. 

If you have questions or concerns please contact the ITS Help desk at:  help desk@unb.ca or 453-5199

We are currently experiencing an issue with 4-digit dialing on the Fredericton campus. To make a call please dial 9 plus the full 7-digit number of the individual you are calling. Aliant is currently working on the issue. We do not know the expected down time; updates will be provided once available.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.
 
 

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RESOLVED - Faculty / Staff email is currently unavailable
Unscheduled Outage
Resolved
Nov 20, 2012 09:30 AM - Nov 20, 2012 09:45 AM
Email
All UNB Campuses

Faculty / Staff email services was temporarily unavailable.  Downtime was between (9:30am and 9:45am)   ITS is currently investigating this issue. 

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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Network outage in multiple buildings
Unscheduled Outage
Resolved
Nov 17, 2012 11:15 AM - Nov 17, 2012 05:30 PM
Network
Fredericton

Access to the network in the residences has been restored. All affected locations are now able to access the network.

If you are still unable to access the network or internet, please contact the ITS Help Desk for assistance: 453-5199.

 

-----------------

Network access to the IUC buildings has been restored. However, the residence network is still down, and ITS is continuing to work to resolve the issues.

Due to a power outage last night, several buildings on campus are experiencing network connectivity issues. ITS is currently working diligently to get these issues resolved.

Locations include:

  • IUC Concourse (Science Library)
  • IUC Forestry
  • IUC Physics Admin
  • All Residences

Please contact the ITS Help Desk if you have any questions or concerns: 453-5199

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RESOLVED - Staff Printing Outage
Unscheduled Outage
Resolved
Nov 14, 2012 01:15 PM - Nov 14, 2012 04:01 PM
Printing
All UNB Campuses

UNB Faculty and Staff are currently experiencing an unscheduled Printing Outage. The outage is affecting all Faculty and Staff printing services on the UNB Campus.

 

We are currently working to resolve this outage as soon as possible.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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myUNB Portal Brief Outage
Scheduled Outage
Resolved
Nov 14, 2012 12:00 PM - Nov 14, 2012 12:05 PM
myUNB Portal
All UNB Campuses

The myUNB Portal will be unavailable briefly today, starting at 12:00 P.M. This is to address an issue where some users do not see the landing page after logging into the myUNB Portal.

The outage is expected to last 5 minutes. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED Network Outage at Beaverbrook House
Unscheduled Outage
Resolved
Nov 14, 2012 10:03 AM - Nov 14, 2012 03:59 PM
Network
Saint John

Network problems are being experienced at Beaverbrook House in Saint John.  The issue is currently being investigated.

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RESOLVED: HIL Network Outage on Wednesday, November 14 between 6:00am and 7:00am
Scheduled Outage
Resolved
Nov 14, 2012 06:00 AM - Nov 14, 2012 07:00 AM
Network
Fredericton

Network connectivity has been restored in the Harriet Irving Library. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Tomorrow morning, Wednesday, November 14 between 6:00am and 7:00am their will be a 5 minute network outage at the Harriet Irving Library.

If you have any questions or concerns please contact the ITS help desk at:  help desk@unb.ca or 453-5199
 

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RESOLVED: IT Service Interruption on Wednesday, November 14 from 6-7 a.m.
Scheduled Outage
Resolved
Nov 14, 2012 06:00 AM - Nov 14, 2012 07:00 AM
Network
Fredericton

This outage is resolved. All services have been restored in the buildings affected. 

 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca. 

On Wednesday, November 14 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services:
 
-        Wu Centre
-        Annex C
-        Head Hall (HE13)


As a result, all IT Services will be unavailable in these locations during the outage, including:

-    All UNB email

-    Access to Network printing and drives

-    Datatel

-    eServices 

-    Footprints 

-    All UNB Webpages 

-    CMS

-    Desire2Learn 

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

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RSOLVED - Problems with Wireless Connection
Unscheduled Outage
Resolved
Nov 12, 2012 01:50 PM - Nov 12, 2012 03:26 PM
Network
Fredericton

Access to UNB's wireless networks should now be restored.

If you still have questions or need further help regarding this issue,
please contact ITS Help Desk at 453-5199 or email helpdesk@unb.ca.

Regards,

Stephen

 

We are currently experiencing intermittent issues with the wireless network across the Fredericton campus.  Faculty, staff and students may find that they are unable to connect to the wireless network in various locations across campus.  The situation is currently being investigated, please visit www.unb.ca/its for updates on the situation.

If you have any questions or concerns, please contact the ITS Help Desk at 506-453-5199 or helpdesk@unb.ca.

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RESOLVED - Datatel will be unavailable for maintenance on November 7 at 6:00am
Scheduled Outage
Resolved
Nov 07, 2012 06:00 AM - Nov 07, 2012 06:15 AM
Datatel
All UNB Campuses

The Datatel maintenance was completed successfully.

If you have any questions or concerns please contact the ITS Help Desk at:   heldpesk@unb.ca or 453-5199.

Datatel will be unavailable for maintenance  on Wednesday, November 7 at 6:00am.  Downtime will be approximately 15 minutes.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199
 

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RESOLVED Student Printing Services were briefly unavailable
Unscheduled Outage
Resolved
Nov 06, 2012 03:05 PM - Nov 06, 2012 03:15 PM
Printing
All UNB Campuses

Student Printing Services were briefly unavailable between 3:05pm and 3:15pm today. 

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199
 

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RESOLVED - Student printing is currently unavailable
Unscheduled Outage
Resolved
Nov 05, 2012 09:00 PM - Nov 05, 2012 09:25 PM
Printing
All UNB Campuses

Students are now able to print to UNB lab printers.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 342-5188.

Students are currently unable to print to UNB lab printers.  ITS is investigating this and should have this resolved shortly.  

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 342-5188.

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RESOLVED - Chrome Malware Warning Appearing on some UNB Webpages
Unscheduled Outage
Resolved
Nov 05, 2012 09:40 AM - Nov 05, 2012 11:55 PM
Web
All UNB Campuses

When using Chrome to view UNB’s websites, you may notice a few webpages displaying a Chrome Malware Warning message instead of UNB content. These warning pages will not harm your computer and it is not a virus or phishing attempt. The issue causing these warning pages is due to website analytic software used to capture website visits. This software has been disabled and the Chrome ‘warning’ pages will disappear throughout the day.
 
If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - IT Service Interruption on Sunday, November 4 for 2 Hours
Scheduled Outage
Resolved
Nov 04, 2012 06:00 AM - Nov 04, 2012 08:00 AM
Other
All UNB Campuses

This maintenance has been completed successfully.  

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199
 

On Sunday, November 4 from 6 a.m. to 8 a.m. (2 hours), some IT services will be unavailable to allow ITS to perform system maintenance. This outage will affect the following UNB services:
 
-        Datatel Colleague
-        eServices
-        Webadvisor online course registration
-        TimeOnline
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

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RESOLVED - UNB's VOIP telephones are not accepting incoming calls
Unscheduled Outage
Resolved
Nov 03, 2012 10:00 PM - Nov 04, 2012 10:45 PM
Network
All UNB Campuses

Faculty and Staff Who have been migrated to the VOIP telephones are now able to receive calls from off campus. 

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199
 

Those Faculty and Staff who have been migrated to the VOIP telephones  are experiencing a service disruption.  Calls from off campus are not being received by these phone.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199
 

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RESOLVED - myUNB Portal Interruption on Saturday, November 3 for 6 hours begining at 6:30 p.m.
Scheduled Outage
Resolved
Nov 03, 2012 06:30 PM - Nov 04, 2012 12:00 AM
myUNB Portal
All UNB Campuses

This maintenance has been completed successfully. 

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199
 

On Saturday, November 3 from 6:30 p.m. to 12:30 a.m. (6 hours), the myUNB Portal will be unavailable while ITS performs maintenance. Faculty, staff and students will be unable to access the myUNB Portal during this time.

To access your UNB email, eServices, Desire2Learn, myFiles and Course Registration during the outage, visit http://unb.ca/outage.html and use the links provided.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

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RESOLVED - Faculty / Staff printing was temporarily unavailable
Unscheduled Outage
Resolved
Nov 02, 2012 03:30 PM - Nov 02, 2012 03:45 PM
Printing
All UNB Campuses

Faculty / Staff printing was temporarily unavailable between 3:30pm and 3:45pm today. 

 

If you have any questions or concerns please contact the ITS Help desk at: helpdesk@unb.ca or 453-5199.

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RESOLVED - Faculty / Staff Departmental P drives are currently unavailable.
Unscheduled Outage
Resolved
Nov 01, 2012 02:35 PM - Nov 01, 2012 03:07 PM
File Sharing
All UNB Campuses

UNB Faculty and Staff are now able to access their departmental P drives.  This service was unavailable for approximately 20 minutes. 

If you have any questions or concerns please contact the ITS Help Desk at:  help desk@unb.ca or 453-5199

UNB Faculty and Staff are currently not able to  access their departmental P: drives.  ITS is investigating this issue.

If you have any questions or concerns please  contact the ITS Help Desk at:  help desk@unb.ca or 453-5199

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RESOLVED - Unscheduled Network Outage at Harriet Irving Library
Unscheduled Outage
Resolved
Oct 31, 2012 03:25 PM - Nov 01, 2012 08:14 AM
myUNB Portal,Email,Library,Desire2Learn,e-Services,Printing,File Sharing,Datatel,Web,Other,Network
Fredericton

All network connectivity should now be restored to the Harriet Irving Library.

If you have any questions or concerns please contact the ITS help Desk at:  helpdesk@unb.ca or 53-5199.
 

Due to extenuating circumstances, there will be a brief Network Outage today, Wednesday, October 31, at the Harriet Irving Library. This outage will affect all network services at the Library.

Due to the nature of the issue, it is impossible to predict the exact time of the outage but the duration will be no longer than 10 minutes.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED - MacLaggan Hall Closed due to Electrical Issues
Unscheduled Outage
Resolved
Oct 31, 2012 01:04 PM - Nov 01, 2012 08:35 AM
Network
Fredericton

All network connectivity should now be restored to MacLaggan Hall.

If you have any questions or concerns please contact the ITS help Desk at:  helpdesk@unb.ca or 53-5199.

MacLaggan Hall is currently experiencing electrical issues resulting in no network connectivity.  Due to these issues MacLaggan Hall will be closed for the day (October 31, 2012).

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199. 

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RESOLVED - IT Service Interruption in Head Hall on Wednesday, October 31 from 6-7 a.m.
Scheduled Outage
Resolved
Oct 31, 2012 06:00 AM - Oct 31, 2012 07:00 AM
myUNB Portal,Email,Library,Desire2Learn,e-Services,Printing,File Sharing,Datatel,Web,Other,Network
Fredericton

The maintenance was completed successfully

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

On Wednesday, October 31 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in Head Hall to allow ITS to perform maintenance for the upcoming VoIP telephone services.



As a result, all IT Services will be unavailable in this location during the outage, including:

- All UNB email
- Access to Network printing and drives
- Datatel
- eServices
- Footprints
- All UNB Webpages
- CMS
- Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.



To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED - Faculty / Staff printing currently unavailable
Unscheduled Outage
Resolved
Oct 29, 2012 10:15 AM - Oct 29, 2012 10:25 AM
Printing
All UNB Campuses

Faculty staff printing was briefly unavailable this morning between 10:15am and 10:25am.  This issue has since been resolved.

IF you have any questions or concerns please contact the ITS Help Desk at;  heldpesk@unb.ca or 453-5199

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RESOLVED - Sporadic networking issues across campus
Unscheduled Outage
Resolved
Oct 24, 2012 03:20 PM - Oct 24, 2012 03:52 PM
Network
All UNB Campuses

There was  sporadic network connectivity issues across the UNB campuses.  These issues have been resolved.  

If you have any questions or concerns please  contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

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RESOLVED - Networking Issues - Head Hall E Level
Unscheduled Outage
Resolved
Oct 24, 2012 08:27 AM - Oct 24, 2012 09:24 AM
Network
Fredericton

Network connectivity should now be restored to all of the Head Hall location

If you have any questions or concerns please contact the ITS Help Desk at:  help desk@unb.ca or 453-5199.

We are currently experiencing networking issues on E Level within Head Hall.  Faculty, staff and student computers on E Level are not able to access network services of any kind.  We are working to correct the issue now.


If you have any questions or concerns, please contact the ITS Help Desk at 506-453-5199/helpdesk@unb.ca

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COMPLETED - IT Service Interruption on Wednesday, October 24 from 6-7 a.m.
Scheduled Outage
Resolved
Oct 24, 2012 06:00 AM - Oct 24, 2012 07:00 AM
myUNB Portal,Email,Library,Desire2Learn,e-Services,Printing,File Sharing,Datatel,Web,Other,Network
Fredericton

The network outage was completed successfully.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, October 24 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services:



- Currie Centre

- Gillin Hall

- Head Hall (E-Level)

As a result, all IT Services will be unavailable in these locations during the outage, including:

- All UNB email
- Access to Network printing and drives
- Datatel
- eServices
- Footprints
- All UNB Webpages
- CMS
- Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.



To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED - D2L - Desire 2 Learn Course Management Service
Unscheduled Outage
Resolved
Oct 23, 2012 08:00 AM - Oct 23, 2012 08:34 AM
Desire2Learn
All UNB Campuses

Desire 2 Learn is now available. 

If you have any questions or concerns please contact the ITS Help Desk at:  help desk@unb.ca or 453-5199.

UNB's online course management system D2L is unavailable.  We are currently investigating this issue.

If you have any questions or concerns please contact the ITS Help Desk at:  help desk@unb.ca or 453-5199.

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RESOLVED - Student eMail Services unavailable
Unscheduled Outage
Resolved
Oct 23, 2012 08:00 AM - Oct 23, 2012 09:00 AM
Email
All UNB Campuses

Students should now have access to their UNB email through their myUNB Portal.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Currently students are unable to access their UNB email through the myUNB Portal.  ITS is investigating this issue.

If you have any questions or concerns please contact the ITS Help Desk at:  help desk@unb.ca or 453-5199.

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RESOLVED - UNB Faculty / Staff email
Unscheduled Outage
Resolved
Oct 19, 2012 10:45 AM - Oct 19, 2012 01:00 PM
Email
All UNB Campuses

UNB Faculty and Staff are now able to access their UNB email accounts. 

If you have any questions or concerns please contact the ITS Help Desk at:  help desk@unb.ca or 453-5199.

UNB Faculty / Staff are currently  unable to access their UNB email.  ITS is investigating this issue. 

If you have any questions or concerns please contact the ITS Help Desk at:  help desk@unb.ca or 453-5199.

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RESOLVED - UNB - Faculty / Staff accessing email through their myUNB Portal
Unscheduled Outage
Resolved
Oct 17, 2012 12:15 PM - Oct 17, 2012 12:30 PM
Email
All UNB Campuses

UNB Faculty and Staff can now access their email through their myUNB Portal.

If you have any questions or concerns please  contact the ITS Help Desk at:  help desk@unb.ca
 

Currently Faculty and Staff are unable to access their email through their myUNB Portal.  You can still access it directly by going to the following website:  https://unbmail.unb.ca/owa

ITS Is investigating this issue and hopes to have it resolved shortley. 

If you have any questions or concerns please  contact the ITS Help Desk at:  help desk@unb.ca
 

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IT Service Interruption on Wednesday, October 17 from 6-7 a.m.
Scheduled Outage
Resolved
Oct 17, 2012 06:00 AM - Oct 17, 2012 07:00 AM
Network
All UNB Campuses

The maintenance was completed successfully.

If you have questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Wednesday, October 17 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following location to allow ITS to perform maintenance for the upcoming VoIP telephone services:
 
-        Head Hall

 

As a result, all IT Services will be unavailable in this location during the outage, including:

-    All UNB email

-    Access to Network printing and drives

-    Datatel

-    eServices

-    Footprints 

-    All UNB Webpages

-    CMS

-    Desire2Learn 

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

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Email Phishing Advisory for UNB
Unscheduled Outage
Resolved
Oct 16, 2012 07:50 AM - Oct 23, 2012 01:09 PM
Email
All UNB Campuses

A phishing email was sent to UNB faculty, staff and students today informing you that an email you received was infected with a virus and asking you to click a link to verify and clean your account. The email appeared to be coming from the University of New Brunswick – Information Technology Services using the email address help@unb.ca.

Although this email appeared to come from a legitimate UNB source, keep in mind ITS will never ask you to provide your Login ID and Password. If you received this email or an email of this nature, please delete it immediately. Do not respond or click on any links..

If you did respond to this email, log into your eServices and change your password, then contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca to let them know.

Please help us stomp out phishing! Be suspicious of any emails requesting your login information. If you ever question the legitimacy of an email, contact the ITS Help Desk (453-5199 or helpdesk@unb.ca ) before you respond or open any links and they will let you know.
 

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RESOLVED - UNB - Faculty / Staff email is currently unavailable
Unscheduled Outage
Resolved
Oct 15, 2012 02:20 PM - Oct 15, 2012 03:07 PM
Email
All UNB Campuses

All Faculty / Staff should now be able to access their UNB  email services.  .

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

UNB's Faculty / Staff email services is unavailable.  ITS is currently investigating this issue. 

If you have any questions or concerns please contact the ITs Help Desk at:  helpdesk@unb.ca or 453-5199.

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RESOLVED - IT Service Interruption on Sunday, October 14 for 2 hours beginning at 6 a.m.
Scheduled Outage
Resolved
Oct 14, 2012 06:00 AM - Oct 14, 2012 08:00 AM
Other
All UNB Campuses

posted by stevem

On Sunday, October 14 from 6 a.m. – 8 a.m. (2 hours) ITS will be performing maintenance on es.unb.ca and wikis.unb.ca . As a result, the ‘Today’s Events’, ‘My Notifications’ and ‘UNB Alerts and Cancellations’  widgets in the myUNB Portal may not function as expected and anyone using es.unb.ca or wikis.unb.ca may be unexpectedly logged off during this time.
 
No notifications will be lost during the outage. All notifications will be put in a queue and delivered when services are restored.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

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RESOLVED - UNB Website Search Tool Unavailable October 14 for 3 Hours beginning at 6 a.m.
Scheduled Outage
Resolved
Oct 14, 2012 06:00 AM - Oct 14, 2012 09:00 AM
Web
All UNB Campuses

The maintenance was completed successfully. 

If you have any questions or concerns please contact the ITS Help Desk at:  help desk@unb.ca or 453-5199.   

On Sunday, October 14 from 6 a.m. to 9 a.m. (3 hours), the UNB Website Search tool will be unavailable while ITS upgrades the software to the latest version. All UNB Website Search functionality (except the UNB phonebook search) will be unavailable during this time.
 
UNB’s search results may be incomplete for 24 - 72 hours following the outage while the search appliance rebuilds the search index.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

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CANCELLED - Desire 2 Learn (D2L) Outage on October Saturday 13th
Scheduled Outage
Resolved
Oct 13, 2012 10:00 PM - Oct 14, 2012 10:00 AM
Desire2Learn
All UNB Campuses

posted by stevem

There will be a scheduled outage affecting UNB's online course management system - D2L  on Saturday, October 13 from 10:00pm to Sunday 10:00am. 

If you have any questions or concerns please contact the ITS help desk at:  helpdesk@unb.ca or 453-5199.

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RESOLVED - Users are currently unable to login to Datatel
Unscheduled Outage
Resolved
Oct 12, 2012 08:16 AM - Oct 12, 2012 08:36 AM
Datatel
All UNB Campuses

Users should now be able to login to the Datatel website.


If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

Users are currently unable to login to the Datatel website, https://datatelui.unb.ca/live/. We are investigating the issue.


If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

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RESOLVED - Desire 2 Learn (D2L)
Scheduled Outage
Resolved
Oct 12, 2012 07:00 AM - Oct 12, 2012 07:05 AM
Desire2Learn
All UNB Campuses

On Friday, October 12, the Desire 2 Learn (D2L) course management system will be unavailable for 5 minutes between 7:00am and 7:05am.

If you have anymore questions or concerns please contact the ITS Help Desk at:  helpdesk@unb..ca or 453-5199.

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RESOLVED - Network connectivity issues in Head Hall
Unscheduled Outage
Resolved
Oct 10, 2012 08:00 AM - Oct 10, 2012 09:13 AM
Network
Fredericton

All network connectivity should now be restored to Head Hall. 

If you have any questions or concerns please contact the ITS Help Desk at:  help desk@unb.ca or 453-5199

We are currently experiencing network connectivity issues in Head Hall We are looking into this and hope to have it resolved soon.


If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

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IT Service Interruption on Wednesday, October 10 from 6-7 a.m.
Scheduled Outage
Resolved
Oct 10, 2012 06:00 AM - Oct 10, 2012 07:00 AM
Network
Fredericton

On Wednesday, October 10 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following location to allow ITS to perform maintenance for the upcoming VoIP telephone services: Head Hall

As a result, all IT Services will be unavailable in this location during the outage, including:

  • All UNB email
  • Access to Network printing and drives
  • Datatel
  • eServices
  • Footprints
  • All UNB Webpages
  • CMS
  • Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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myUNB Portal and other IT services unavailable on October 7 beginning at 6 a.m.
Scheduled Outage
Resolved
Oct 07, 2012 06:00 AM - Oct 07, 2012 09:00 AM
myUNB Portal
All UNB Campuses

The maintenance was completed successfully. 

If you have any questions or concerns please contact the ITS Help Desk at:  help desk@unb.ca or 453-5199.

 

On Sunday, October 7 from 6:00 a.m. to 9:00 a.m. (3 hours) UNB’s Single Sign-On Services will be unavailable to allow ITS to perform maintenance. Faculty, staff and students will be unable to access the following services at this time:
 
-        myUNB Portal
-        Student email
-        Desire2Learn
 
No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

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RESOLVED - Student Printing is currently unavailable
Unscheduled Outage
Resolved
Oct 03, 2012 01:45 PM - Oct 03, 2012 02:01 PM
Printing
All UNB Campuses

Students are currently unable to print in any ITS computer labs across campus.  ITS is currently looking into this.

If you have any questions or concerns please contact the ITS Help Desk at:  help desk@unb.ca or 453-5199

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RESOLVED - IT Service Interruption on Wednesday, October 3 from 6-7 a.m.
Scheduled Outage
Resolved
Oct 03, 2012 06:00 AM - Oct 03, 2012 07:00 AM
Network
Fredericton

On Wednesday, October 3 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following location to allow ITS to perform maintenance for the VoIP telephone services:
 
-        MacLaggan Hall
 
As a result, all IT Services will be unavailable in this location during the outage, including:%u2028%u2028-    All UNB email%u2028-    Access to Network printing and drives%u2028-    Datatel %u2028-    eServices %u2028-    Footprints %u2028-    All UNB Webpages %u2028-    CMS %u2028-    Desire2Learn %u2028%u2028No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
To learn more about VoIP, visit: http://go.unb.ca/voip .%u2028

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

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RESOLVED - HIL Network Outage on Sept. 26 at 6:00 a.m.
Scheduled Outage
Resolved
Sep 26, 2012 06:00 AM - Sep 26, 2012 07:00 AM
Network
Fredericton

There will be a scheduled network outage at the Harriet Irving Library on Wednesday, September 26, at 6:00 a.m., lasting for one hour. During this time both wired and wireless internet connections will be unavailable. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - Accessing myUNB Portal and other UNB secure online services
Unscheduled Outage
Resolved
Sep 25, 2012 01:15 PM - Sep 25, 2012 02:23 PM
myUNB Portal
All UNB Campuses

Users should now be able to access all services within their myUNB Portal,

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Some users maybe experiencing issues logging into their myUNB Portal, and other UNB online services.  Services impacted are:

MyUNB Portal
Online Registration (webAdvisor)
Student eMail
Faculty staff Webmail
Desire 2 Learn (D2L)

ITS is investigating these issues

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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RESOLVED - Bailey Hall - network unavailable
Unscheduled Outage
Resolved
Sep 25, 2012 08:00 AM - Sep 25, 2012 08:35 AM
Network
Fredericton

 All network connectivity in Bailey Hall should now be restored.  


If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

All network connectivity, including wireless internet, is currently unavailable in Bailey Hall. We are looking into this issue.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

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Email Phishing Advisory for UNB
Unscheduled Outage
Resolved
Sep 24, 2012 02:46 PM - Sep 25, 2012 02:26 PM
Other
All UNB Campuses

A phishing email was sent to UNB faculty, staff and students today asking you to click on a GoogleDocs link and enter your Login ID and Password to upgrade your mail account to the latest version. The email appeared to be coming from the ITS Help Desk using the helpdesk@unb.ca email.
 
Although this email appeared to come from a legitimate UNB source (ITS Help Desk), keep in mind ITS will never ask you to provide your Login ID and Password in a GoogleDocs form. If you received this email or an email of this nature, please delete it immediately. Do not respond or click on any links.
 
If you did respond to this email, log into your eServices and change your password, then contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca to let them know.
 
Please help us stomp out phishing! Be suspicious of any emails requesting your login information. If you ever question the legitimacy of an email, contact the ITS Help Desk (453-5199 or helpdesk@unb.ca ) before you respond or open any links and they will let you know.
 
 

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RESOLVED: Internet Outage
Unscheduled Outage
Resolved
Sep 21, 2012 07:50 AM - Sep 21, 2012 08:20 AM
Network
Fredericton

There was a brief internet outage this morning on both the wired and wireless internet. This affected most people on campus, but not everyone. The issue has now been resolved. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - Faculty / Staff printing
Unscheduled Outage
Resolved
Sep 19, 2012 09:44 AM - Sep 19, 2012 09:54 AM
Printing
All UNB Campuses

Faculty / Staff should now be able to access their network printers..

If you have anymore questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199.

Some Faculty and Staff maybe experiencing issues accessing their network printers.  ITS is currently investigating this.

If you have anymore questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199.

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RESOLVED - Bailey Hall - network unavailable
Unscheduled Outage
Resolved
Sep 19, 2012 08:25 AM - Sep 19, 2012 10:07 AM
Network
Fredericton

All network connectivity should now be restored to Bailey Hall

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Due to the current power outage all network connectivity, including wireless internet, is currently unavailable in Bailey Hall. We are looking into this issue.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

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RESOLVED: Student Printing Unavailable
Unscheduled Outage
Resolved
Sep 17, 2012 07:45 PM - Sep 17, 2012 09:15 PM
Other
All UNB Campuses

This issue is now resolved. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Student printing is currently unavailable. We are investigating the issue. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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Phishing email attempt on Thursday, September 13
Unscheduled Outage
Resolved
Sep 14, 2012 01:39 PM - Sep 24, 2012 02:45 PM
Other
Fredericton

UNB students, faculty and staff are regularly targeted by fraudulent emails asking for UNB usernames and passwords.


Typically, these emails request users to go to a website to enter in their username and password. In some cases these websites are hosted by Google Docs or other non-UNB websites.

The criminal groups and organizations behind these attacks are trying to gain access to UNB email accounts so they can use them to send out SPAM emails. They may also be trying to harvest personal information for sale or for use in identity theft.

On Thursday, September 13 an email was sent to UNB faculty, staff and students claiming that their webmail accounts had been compromised by a virus. This email included the UNB logo and a photo of UNB president Eddy Campbell.

If you responded to this email, please go to you eServices and change your password, then contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca to let them know.

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RESOLOVED - Accessing Desire 2 Learn (D2L) UNB's online course management system
Unscheduled Outage
Resolved
Sep 14, 2012 09:56 AM - Sep 15, 2012 08:06 AM
Desire2Learn
All UNB Campuses

All users should now have access to their D2L - Desire 2 Learn courses. 

If you have any questions or concerns please contact the ITS Help  Desk at help desk@unb.ca or 453-5199.

Some users maybe experiencing issues accessing their online courses through Desire 2 Learn (D2L).  This issue is currently  being investigated.

If you have any questions or concerns please contact the ITS Help Desk at: help desk@unb.ca or 453-5199.

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IT Service Interruption on Wednesday, September 12 from 6-7 a.m.
Scheduled Outage
Resolved
Sep 12, 2012 06:00 AM - Sep 12, 2012 07:00 AM
myUNB Portal,Email,Library,Desire2Learn,e-Services,Printing,File Sharing,Datatel,Web,Other,Network
Fredericton

On Wednesday, September 12 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following location to allow ITS to perform maintenance for the upcoming VoIP telephone service:

- Carleton Hall

As a result, all IT Services will be unavailable in this location during the outage, including:

- All UNB email
- Access to Network printing and drives
- Datatel
- eServices
- Footprints
- All UNB Webpages
- CMS
- Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.

To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have and questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED - Faculty / Staff email
Unscheduled Outage
Resolved
Sep 11, 2012 02:00 PM - Sep 11, 2012 03:41 PM
Email
All UNB Campuses

All UNB faculty and staff should now have access to their UNB email.

If you have any questions or concerns please contact the ITS Help desk at:  heldpesk@unb.ca or 453-5199.

Some faculty and staff are unable to access their UNB email.  ITS is currently investigating this issue.

If you have any questions or concerns please contact the ITS Help desk at:  heldpesk@unb.ca or 453-5199.

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RESOLVED - Accessing UNB wireless networks
Unscheduled Outage
Resolved
Sep 11, 2012 12:00 PM - Oct 11, 2012 09:59 AM
Network
Fredericton

Currently some users maybe experiencing issues connecting to UNB's wireless networks.  Both GUEST@UNB and WIRELESS@UNB are affected.  ITS is currently investigating this and hopes to have it resolved shortly.

If you have any questions or concerns  please contact the ITS Help Desk at:  help desk@unb.ca or 453-5199.

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RESOLVED - Faculty / Staff printing temporarily unavailable
Unscheduled Outage
Resolved
Sep 10, 2012 10:30 AM - Sep 10, 2012 10:40 AM
Printing
All UNB Campuses

Some Faculty and Staff were unable to print  this morning between 10:30am and 10:40am.  This issue has been resolved.

If you have anymore questions or concerns contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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IT Service Interruption on Sunday, September 9 for 1 Hour
Scheduled Outage
Resolved
Sep 09, 2012 07:00 AM - Sep 09, 2012 08:00 AM
Datatel
All UNB Campuses

On Sunday, September 9 from 8 a.m. to 9 a.m. (1 hour), some IT services will be unavailable to allow Financial Services to perform their annual fiscal year-end processing. This outage will affect the following UNB services:
 
-        Datatel
-        eServices
-        Webadvisor online course registration
-        TimeOnline
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

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RESOLVED - Duplicate IP warnings
Unscheduled Outage
Resolved
Sep 07, 2012 10:23 AM - Sep 11, 2012 03:45 PM
Network
All UNB Campuses

Some users may be receiving a duplicate IP warning message this morning on their computer.  To resolve this issue users will need to restart their computers.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

 

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RESOLVED - Accessing UNB wireless networks
Unscheduled Outage
Resolved
Sep 06, 2012 01:00 PM - Sep 06, 2012 03:21 PM
Network
All UNB Campuses

Users should now be able to access both WIRELESS@UNB and GUEST@UNB wireless networks.

If you have any questions or concerns  please contact the ITS Help Desk at:  help desk@unb.ca or 453-5199.

Currently some users maybe experiencing issues connecting to UNB's wireless networks.  Both GUEST@UNB and WIRELESS@UNB are affected.  ITS is currently investigating this and hopes to have it resolved shortly.

If you have any questions or concerns  please contact the ITS Help Desk at:  help desk@unb.ca or 453-5199.

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RESOLVED - Faculty / Staff network drives - including H:, P and J drives
Unscheduled Outage
Resolved
Sep 05, 2012 03:54 PM - Sep 06, 2012 11:48 AM
File Sharing
All UNB Campuses

All Faculty and Staff should now be able to access their network drives (H, P, J) .  If you are still experiencing issues connecting to these drives please restart your computer and log back into your user account.

If you have any questions or concerns please contact the ITS Help Desk at:  help desk@unb.dad or 453-5199.
 

Some Faculty and staff maybe experiencing problems accessing their network drives.  (H, P and J).  This issue is being looked into and ITS hopes to have it resolved shortly. 

If you have any questions or concerns please contact the ITS Help Desk at:  help desk@unb.dad or 453-5199.

 

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A number of users are unable to login
Unscheduled Outage
Resolved
Aug 31, 2012 01:50 PM - Aug 31, 2012 02:50 PM
Other
All UNB Campuses

The outage is resolved and users should be able to login to all services that they normally have access to. 

If a user set or changed their password today that new password may no longer work as a result of this outage. If you experience this please contact the ITS Help Desk. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

A number of users are currently unable to login to their UNB accounts. This is affecting access to the myUNB Portal, email, eServices, and other services which require a login. We are investigating the issue. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - IT Service Interruption on Wednesday, August 29 from 6-7 a.m.
Scheduled Outage
Resolved
Aug 29, 2012 06:00 AM - Aug 29, 2012 07:00 AM
myUNB Portal,Email,Library,Desire2Learn,e-Services,Printing,File Sharing,Datatel,Web,Other,Network
Fredericton

On Wednesday, August 29 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services:

- R.N. Scott Hall
- Muriel McQueen Fergusson Centre
- Head Hall

As a result, all IT Services will be unavailable in these locations during the outage, including:

- All UNB email
- Access to Network printing and drives
- Datatel
- eServices
- Footprints
- All UNB Webpages
- CMS
- Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.

To learn more about VoIP, visit http://www.unb.ca/its/about-its/projects/voip/ .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED - Network connectivity issues - Enterprise UNB building #2, Neville Homestead, and Campus House
Unscheduled Outage
Resolved
Aug 28, 2012 02:45 PM - Aug 28, 2012 03:30 PM
Network
Fredericton

All network connectivity in the Enterprise UNB Building 2 should now be restored. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

We are currently experiencing network connectivity issues in the Enterprise UNB Building #2, Neville Homestead, and Campus House.  We are looking into this and hope to have it resolved soon.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - IT Service Interruption on Sunday, August 26 for 1 Hour
Scheduled Outage
Resolved
Aug 26, 2012 08:00 AM - Aug 26, 2012 09:00 AM
e-Services
All UNB Campuses

   
On Sunday, August 26 from 8 a.m. to 9 a.m. (1 hour), some IT services will be unavailable to allow Financial Services to perform their annual fiscal year-end processing. This outage will affect the following UNB services:

-    Datatel
-    eServices
-    Webadvisor online course registration
-    TimeOnline

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

 

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FootPrints - UNB's online tracking service is unavailable
Unscheduled Outage
Resolved
Aug 23, 2012 03:07 PM - Aug 23, 2012 05:10 PM
Other
All UNB Campuses

The issue with FootPrints has been resolved, and users should now be able to access the tracking service.


If you have any questions or concerns about this, please contact the ITS Help Desk: helpdesk@unb.ca

FootPrints - UNB's online tracking service is unavailable.  ITS is currently investigating this.  If you have any questions or concerns please contact the ITS Help desk at:  helpdesk@unb.ca or 453-5199
 

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IT Service Interruption on Wednesday, August 22 from 6-7 a.m.
Scheduled Outage
Resolved
Aug 22, 2012 06:00 AM - Aug 22, 2012 07:00 AM
Other
All UNB Campuses

On Wednesday, August 22 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services:

-    Lady Beaverbrook Gymnasium
-    Tibbits East

As a result, all IT Services will be unavailable in these locations during the outage, including:

-    All UNB email
-    Access to Network printing and drives
-    Datatel
-    Blackboard
-    eServices
-    Footprints
-    All UNB Webpages
-    CMS
-    Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.

To learn more about VoIP, visit: http://www.unb.ca/its/about-its/projects/voip/ .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

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RESOLVED - Possible issues receiving email from outside of UNB
Unscheduled Outage
Resolved
Aug 21, 2012 11:36 AM - Aug 21, 2012 04:30 PM
Email
All UNB Campuses

UNB'S email services should now be working properly.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.
 

Currently users may be experiencing issues receiving email from outside of UNB (e.g. hotmail, gmail, etc).  ITS is currently looking into this.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

 

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RESOLVED = ITS upgrading UNB Fredericton's network registration system beginning Monday, Aug. 20
Scheduled Outage
Resolved
Aug 20, 2012 09:41 AM - Aug 24, 2012 09:41 AM
Network
All UNB Campuses

ITS will begin upgrading UNB Fredericton's computer registration system
beginning on Monday, Aug. 20, and continuing throughout the week,
building by building. This system lets users register their computers so
they can connect to and use UNB's wired network.

There is no expected impact to users; however, if you are using a web
browser and are taken to a UNB computer registration screen, please
follow the steps to re-register your device. If you continue to
experience any connectivity issues please contact the ITS Help Desk at
453-5199 or helpdesk@unb.ca.
 

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IT Service Interruption on Sunday, August 19 for 3 Hours
Scheduled Outage
Resolved
Aug 19, 2012 06:00 AM - Aug 19, 2012 09:00 AM
Other
All UNB Campuses

The updates were successfully applied to the system this morning, and all services are now available again.

If you are still experiencing connectivity issues, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca

On Sunday, August 19 from 6 a.m. to 9 a.m. (3 hours), some IT services will be unavailable to allow ITS to perform updates. This outage will affect the following UNB services:
 
-        Datatel
-        eServices
-        Webadvisor online course registration
-        TimeOnline
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

 

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Unscheduled SMTP outage
Unscheduled Outage
Resolved
Aug 17, 2012 09:15 AM - Aug 17, 2012 09:10 AM
Email
All UNB Campuses

UNB is currently experiencing an unscheduled SMTP outage. As a result, the ability to send email from your UNB account is being affected. Listservs are also affected.


We are working to resolve this as soon as possible.
 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 at helpdesk@unb.ca .

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RESOLVED - IT Service Interruption on Thursday, August 16 from 6-7 a.m.
Scheduled Outage
Resolved
Aug 16, 2012 06:00 AM - Aug 16, 2012 07:00 AM
myUNB Portal,Email,Library,Desire2Learn,e-Services,Printing,File Sharing,Datatel,Web,Other,Network
All UNB Campuses

On Thursday, August 16 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following location to allow ITS to perform maintenance for the upcoming VoIP telephone services:

- IUC Physics

As a result, all IT Services will be unavailable in this location during the outage, including:

- All UNB email
- Access to Network printing and drives
- Datatel
- Blackboard
- eServices
- Footprints
- All UNB Webpages
- CMS
- Desire2Learn
 

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.

To learn more about VoIP, visit: http://www.unb.ca/its/about-its/projects/voip/ .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED - IT Service Interruption on Wed. August 15 from 6-7 a.m.
Scheduled Outage
Resolved
Aug 15, 2012 06:00 AM - Aug 15, 2012 07:00 AM
myUNB Portal,Email,Library,Desire2Learn,e-Services,Printing,File Sharing,Datatel,Web,Other,Network
All UNB Campuses

On Wednesday, August 15 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following location to allow ITS to perform maintenance for the upcoming VoIP telephone services:

- Marshall d'Avray Hall

As a result, all IT Services will be unavailable in this location during the outage, including:

- All UNB Email
- Access to Network printing and drives
- Datatel
- Blackboard
- eServices
- Footprints
- All UNB Webpages
- CMS
- Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.

To learn more about VoIP,  visit: http://www.unb.ca/its/about-its/projects/voip/ .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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UNB learning system milestone reached
Scheduled Outage
Resolved
Aug 14, 2012 09:25 AM - Aug 21, 2012 09:25 AM
Desire2Learn
All UNB Campuses

UNB is now fully migrated to the new learning management system from Desire2Learn! As of today, August 14, the Blackboard learning management system is no longer available. Please contact d2l@unb.ca with any questions.
 

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RESOLVED - Wireless Network Interruption on Aug. 14 for 4 hrs beginning at 8:30 a.m.
Scheduled Outage
Resolved
Aug 14, 2012 08:30 AM - Aug 14, 2012 12:30 PM
Network
All UNB Campuses

Users should now be able to access UNB's wireless networks.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

On Tuesday, August 14 from 8:30 a.m. to 12:30 p.m. (4 hours), UNB's wireless network will be unavailable to allow ITS to perform maintenance. Faculty, staff and students located on campus will be unable to access any wireless network services during this time.


If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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IT Service Interruption on Wed. August 8 from 6-7 a.m.
Scheduled Outage
Resolved
Aug 08, 2012 06:00 AM - Aug 08, 2012 07:00 AM
Network
All UNB Campuses

On Wednesday, August 8 from 6:00 a.m. to 7:00 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services:
 
-        Neville Homestead
-        I.U.C. Physics
 
As a result, all IT Services will be unavailable in these locations during the outage, including:

-    All UNB email
-    Access to Network printing and drives
-    Datatel
-    Blackboard
-    eServices
-    Footprints
-    All UNB Webpages
-    CMS
-    Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
To learn more about VoIP, visit: http://www.unb.ca/its/about-its/projects/voip/ .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 
 

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RESOLVED - Brief IT Service Interruptions on Wed. August 1 between 6-7 a.m.
Scheduled Outage
Resolved
Aug 01, 2012 06:00 AM - Aug 01, 2012 07:00 AM
Network
All UNB Campuses

The maintenance was completed successfully.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

On Wednesday, August 1 between 6 a.m. and 7 a.m., there will be a brief, 15 minute Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services:
 
-        Student Union Building (SUB)
-        MacLaggan Hall
-        Lady Beaverbrook Gymnasium
-        Carleton Hall
-        Muriel McQueen Fergusson Centre
-        I.U.C. Physics (1 hour outage for this location only)
 
As a result, all IT Services will be unavailable in these locations during the 15 minute outage, including:

-    All UNB email
-    Access to Network printing and drives
-    Datatel
-    Blackboard
-    eServices
-    Footprints
-    All UNB Webpages
-    CMS
-    Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
 
To learn more about VoIP, visit: http://go.unb.ca/voip .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

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RESOLVED - UNB WordPress Blogs unavailable on August 1 for 1 hr beginning at 6 a.m.
Scheduled Outage
Resolved
Aug 01, 2012 06:00 AM - Aug 01, 2012 07:00 AM
Other
All UNB Campuses

The maintenance on UNB WordPress Blogs (blogs.unb.ca) was completed successfully.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

 

On Wednesday, August 1 from 6:00 a.m. to 7:00 a.m. (1 hour), UNB WordPress Blogs (blogs.unb.ca) will be unavailable to allow ITS to perform maintenance. Faculty, staff, students will be unable to access or edit any UNB blogs during this time.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED - Unplanned Network Outage in Tibbits East and IUC Forestry
Unscheduled Outage
Resolved
Jul 30, 2012 08:40 AM - Jul 30, 2012 12:19 PM
myUNB Portal,Email,Library,Desire2Learn,e-Services,Printing,File Sharing,Datatel,Web,Other,Network
All UNB Campuses

All network connectivity for Tibbits East and IUC Forestry should now be restored.

If you have an questions or concerns, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

 

We are experiencing an unplanned network outage in Tibbits East and IUC Forestry. Currently, there is no network connectivity in these buildings. We are working to resolve this matter as quickly as possible.

If you have an questions or concerns, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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Network connectivity issues - Tibbits East, and IUC / Forestry
Unscheduled Outage
Resolved
Jul 30, 2012 08:00 AM - Jul 30, 2012 09:11 AM
Network
All UNB Campuses

Users maybe experiencing network connectivity issues in Tibbits East, and IUC / Forestry.  ITS is currently looking into is issue.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199. 

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RESOLVED - Bailey Hall Networking Issues
Unscheduled Outage
Resolved
Jul 28, 2012 03:45 AM - Jul 30, 2012 01:25 PM
Network
All UNB Campuses

All Network connectivity should now be restored to Bailey Hall.


If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Some users maybe experiencing network connectivity issues in Bailey Hall.  ITS is currently investigating this.  

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

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RESOLVED: Password Set/Change Utility Unavailable
Unscheduled Outage
Resolved
Jul 25, 2012 07:45 AM - Jul 25, 2012 08:45 AM
Other
All UNB Campuses

This outage is now resolved. Users can set, change, or synchronize their password by using any of the following links:  Forgot Your Password, Activate Your IT Services, Synchronize Your Password, or Change Your Password.

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

The utility for users to change or set their password is currently unavailable. This includes logging into eServices and clicking on the Change Your Password link, going through the Forgot Your Password steps, or going through the Activate Your IT Services steps. 

ITS is looking into the issue. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED: No Network Connectivity - affecting several buildings across campus
Unscheduled Outage
Resolved
Jul 19, 2012 08:00 AM - Jul 20, 2012 08:00 AM
Network
All UNB Campuses

The network outage was resolved at 8:00 a.m. this morning. Full network connectivity, including wireless, has been restored to the affected buildings:

- Incutech #1

- Incutech #2

- Neville Homestead

- Campus House

- UNBEA (Hut 10)

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.


There currently is no network connectivity to the following buildings:  Incutech #1, Incutech #2, Campus House, Neville Homestead and UNBEA (HUT 10).  This includes no wireless network connectivity also. is a result of the construction in the area. They hope to have all network connectivity restored by 1pm today.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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RESOLVED - Brief Wireless and Internet Connection Loss Within IUC Physics
Unscheduled Outage
Resolved
Jul 18, 2012 12:00 PM - Jul 18, 2012 12:30 PM
Network
All UNB Campuses

All network connectivity should now be restored. 

If you have questions or concerns please contact the ITS Help Desk at:  heldpesk@unb.ca or 453-5199

There will be a brief emergency outage of network and wireless services within the IUC Physics building. Users in IUC Physics will be unable to access the internet and all network services. The outage will take place between 12:00 p.m. and 12:30 p.m. today. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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Major Outage: campus-wide internet access and faculty/staff connectEd services
Unscheduled Outage
Resolved
Jul 16, 2012 10:30 AM - Jul 16, 2012 05:00 PM
Other
All UNB Campuses

The hardware issues have been corrected, and services have been restored.  Both on-campus internet access and Faculty and staff connectEd services are now available.

If you have any questions or concerns, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

An unscheduled outage due to hardware failure occurred earlier this morning impacting the following services:

•    On-campus internet access (Fredericton only)
•    Faculty and staff connectEd services - email, calendar, file storage and printing (Fredericton & Saint John)

No data was lost and emails are being queued for delivery once services are restored. You can continue to access UNB’s IT services from off-campus (except for faculty and staff connectEd services). ITS is working closely with IBM to replace the hardware as soon as possible.

INTERNET ACCESS

If you were already connected to UNB Fredericton’s wired or wireless network at the time of the outage please do not disconnect your device as you may lose internet access until the issue has been resolved.

If you have any questions please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

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RESOLVED: Webmail Unavailable
Unscheduled Outage
Resolved
Jul 14, 2012 08:00 AM - Jul 16, 2012 11:00 AM
Email
All UNB Campuses

On Saturday morning users were unable to login to webmail.unb.ca. The issue is now resolved. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - Brief IT Service Interruptions on Wed. July 11 between 6-7 am
Scheduled Outage
Resolved
Jul 11, 2012 06:00 AM - Jul 11, 2012 07:00 AM
Network
All UNB Campuses

The scheduled network outages in Alumni Memorial, Memorial Hall, IUC Concourse and Toole Hall were completed before 7am this morning. The mentioned buildings had outages that were less than 10 minutes each. All network access in these buildings is functioning properly.

If you Have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

On Wednesday, July 11 between 6 a.m. and 7 a.m., there will be a brief, 5 minute Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services:

-    Alumni Memorial Building
-    Memorial Hall
-    Toole Hall
-    IUC Concourse
As a result, all IT Services will be unavailable in these locations during the 5 minute outage, including:

-    All UNB email
-    Access to Network printing and drives
-    Datatel
-    Blackboard
-    eServices
-    Footprints
-    All UNB Webpages
-    CMS
-    Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.

To learn more about VoIP, visit: http://www.unb.ca/its/about-its/projects/voip/ .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

 

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RESOLVED - Possible internet outage in Toole Hall on Saturday, July 7 between 8 a.m. and 10 a.m.
Scheduled Outage
Resolved
Jul 05, 2012 03:49 PM - Jul 07, 2012 08:00 AM
Network
All UNB Campuses

Facilities Management has scheduled a power outage in Toole Hall on Saturday, July 7 from 8 a.m. until 10 a.m. to facilitate work on the ongoing energy upgrades at UNB. During the outage, access to the internet may be unavailable in this location.
 
If you have any questions related to the power outage please contact Facilities Management at 506-453-4889 or fm@unb.ca.
 
If you have any questions related to your IT services please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

 

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RESOLVED - UNB Wireless Network - connectivity issues
Unscheduled Outage
Resolved
Jul 05, 2012 01:00 PM - Jul 05, 2012 02:43 PM
Network
All UNB Campuses

All wireless connectivity issues should now be resolved. 

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

ITS is currently experiencing connectivity issues to both the WIRELESS@unb and the GUEST@unb wireless networks.  ITS is investigating these issues.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

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RESOLVED - Brief IT Service Interruptions July 5 & 6 between 6-7 am
Scheduled Outage
Resolved
Jul 05, 2012 06:00 AM - Jul 06, 2012 07:00 AM
myUNB Portal,Email,Library,Desire2Learn,e-Services,Printing,File Sharing,Datatel,Web,Other,Network
All UNB Campuses

On Thursday, July 5 and Friday, July 6 between 6 a.m. and 7 a.m., there will be a number of five-minute outages impacting internet access on campus as ITS performs routine maintenance on UNB's network. Only those located on campus during this outage will be affected and will be unable to access the internet including the following IT services:

- All UNB email
- Access to Network printing and drives
- Datatel
- Blackboard
- eServices
- Footprints
- All UNB Webpages
- CMS
- Desire2Learn

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED - Lab Applications for Students Unavailable
Unscheduled Outage
Resolved
Jun 29, 2012 12:35 PM - Jun 30, 2012 02:00 PM
Other
All UNB Campuses

Students should now have full access to Novell's Application Launcher (NAL).

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

 

Students will currently be unable to access software delivered over the network in student labs (all campuses affected). This includes software delivered through the Novell Application Launcher (NAL). Please visit this site for further updates on the situation. If you have questions or concerns please contact Help Desk at 453-5199 or helpdesk@unb.ca.

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Emergency Outage - H:\Drives
Unscheduled Outage
Resolved
Jun 28, 2012 12:09 PM - Jul 05, 2012 04:36 PM
File Sharing
All UNB Campuses

Access to your H:\Drive has been restored.  To reconnect please restart your computer.

If you saved any files to your local computer during the outage (ex: C:\Drive) it is recommended that you copy them to your H:\Drive.

If you have any questions please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

 

 

 

UPDATE: We are continuing to work on the issue and will restore access as soon as possible. Please continue to save your files to the P:\Drive or to your local machine (ex: C:\Drive).
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

Some faculty and staff are currently unable to access their H:\Drive. We are investigating the issue and will restore access as soon as possible.
 
In the meantime, please save your files to the P:\Drive or to your local machine (ex: C:\Drive).
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 
 

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RESOLVED - Network Connectivity Issues
Unscheduled Outage
Resolved
Jun 28, 2012 10:00 AM - Jun 28, 2012 10:16 AM
Network
All UNB Campuses

There was intermittent network connectivity issues across campus.  All network connectivity should now be restored.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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RESOLVED - Accessing your UNB email through the myUNB Portal
Unscheduled Outage
Resolved
Jun 27, 2012 03:33 PM - Jun 27, 2012 03:56 PM
Email
All UNB Campuses

RESOLVED - Accessing your UNB email through the myUNB Portal

Users are now able to access their UNB email through their myUNB Portal, All Mobile devices are now able to access UNB email. 

If you have any questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199.

 

Users are currently unable to access their UNB email through their myUNB Portal.  This is also affecting email through some mobile devices (e.g. Android, iPhone /iPad).  ITS is currently investigating this issue.

If you have any questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199.

 

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RESOLVED - Email Delivery Problems
Unscheduled Outage
Resolved
Jun 25, 2012 11:13 AM - Jun 26, 2012 03:00 PM
Email
All UNB Campuses

We are experiencing delays in the delivery of email, particularly email being delivered through UNB Listservs.  Mail may arrive out of order from the time it was sent or may be queued for an indefinite period.

We are continuing to investigate the issue.  At this time we believe the cause to be related to the service interruption on Saturday, June 23rd, so email sent since then is affected.  We are not anticipating the loss of any mail at this point.

If you have any questions or concerns, please contact the ITS Help Desk at 506-453-5199/helpdesk@unb.ca.

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RESOLVED: Checking Student Email from an Email Client
Unscheduled Outage
Resolved
Jun 25, 2012 08:00 AM - Jun 25, 2012 10:45 AM
Email
All UNB Campuses

This issue has been resolved. Students should be able to check their UNB email using an email client.

If you have any further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Some students are unable to check their UNB email through an email client, such as Outlook, or the email apps on Androids and iPhones. ITS is aware of this issue and we are looking into it.

Students are still able to view their UNB email by logging into https://my.unb.ca and clicking on the Read My Mail link.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED: Student Email Unavailable
Unscheduled Outage
Resolved
Jun 24, 2012 08:00 AM - Jun 24, 2012 08:00 PM
Email
All UNB Campuses

Student email was unavailable after the power outage on Saturday, June 23. The issue has now been resolved, and students should once again access their email.

If you are still having issues accessing your email  try clearing the cache from your browser. For instructions on how to do this please see: http://www.wikihow.com/Clear-Your-Browser%27s-Cache.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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Some Systems Unavailable After Planned Outage Saturday Evening
Unscheduled Outage
Resolved
Jun 23, 2012 06:00 PM - Jun 23, 2012 09:45 PM
Other
All UNB Campuses

Following the planned systems outage which took place during the day on Saturday, June 23, some systems failed to restart properly.  ITS is continuing to investigate and resolve issues as quickly as possible.  

Until the system issues are resolved, users may encounter intermittent connectivity issues or degraded performance with particular services.

ITS will continue to provide periodic updates until this issue is resolved.

As of 9:45PM, public-facing services are back in service.

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RESOLVED: All UNB IT Services Unavailable on Saturday, June 23 at 6 am for 10 Hours
Scheduled Outage
Resolved
Jun 23, 2012 06:00 AM - Jun 23, 2012 06:00 PM
Other
All UNB Campuses

All UNB IT Services Unavailable on Saturday, June 23 at 6 am for 10 Hours

On Saturday, June 23 from 6 a.m. to 4 p.m. (10 hours), all IT services will be
unavailable during a planned power outage in Head Hall. This outage is the last of
three scheduled outages allowing ITS and Facilities Management to install a new
generator that will power the ITS data centre in the event of a prolonged power
outage. As a result, all IT services will be unavailable during this time, including:

- Webmail
- Faculty/Staff connectEd email
- Student connectEd email
- Datatel
- Blackboard
- eServices
- Footprints
- All UNB Webpages
- CMS
- Desire2Learn

No email will be lost during this outage. All emails will be put in a queue and
delivered when services are restored.

While every attempt is being made to restrict the outage time to reduce impact to
faculty, staff and students, an extended outage is required due to the complexity and
breadth of the work being done.

If you have any questions, please contact the ITS Help Desk at 453-5199 or
helpdesk@unb.ca .
 

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Email Phishing Advisory for UNB
Unscheduled Outage
Resolved
Jun 22, 2012 02:34 PM - Jun 24, 2012 02:34 PM
Email
All UNB Campuses

Recently there was a phishing email sent to UNB faculty, staff and students titled
"COMPLETE YOUR ACCOUNT VERIFICATION EXERCISE!" asking you to click a GoogleDocs link and provide your Login ID and Password to verify your account.
 
Although this email appeared to come from a legitimate UNB source (ITS Help Desk), please remember that neither ITS nor any other UNB department will EVER, under any circumstance, ask you to supply your password; you should NEVER give your password to anyone. If you receive an email of this nature, please delete it immediately. Do not respond or click on any links.

Please help us stomp out phishing! BE SUSPICIOUS OF ANY EMAILS REQUESTING YOUR LOGIN INFORMATION.  If you have any doubt at all as to whether an email is legitimate, please contact the ITS Help Desk before you respond or open any links and they will let you know.
 
For tips on how to recognize phishing emails, please visit the ITS Email Security
website: http://www.unb.ca/its/it-security/email.html .
 
If you have any questions or would like to report a suspected phishing attempt, please
contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

 

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RESOLVED - Network connectivity issues across campus
Unscheduled Outage
Resolved
Jun 22, 2012 10:50 AM - Jun 22, 2012 11:16 AM
Network
All UNB Campuses

RESOLVED - Network connectivity issues across campus   

Network connectivity across the Fredericton Campus was temporarily unavailable.  These issues should now be resolved. 

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca

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RESOLVED - Network connectivity issues at Harriet Irving Library
Unscheduled Outage
Resolved
Jun 21, 2012 11:15 AM - Jun 21, 2012 12:27 PM
Network
All UNB Campuses

All Network connectivity issues at the Harriet Irving Library should now be resolved.

If you have any questions or concerns please contact the ITS Help Desk at:  heldpesk@unb.ca or 453-5199.

The Library is currently experiencing network connectivity issues.  This is affecting both wireless and wired networks along with the libraries web services. 

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

 

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RESOLVED - Sporadic Network connectivity issues across campus
Unscheduled Outage
Resolved
Jun 20, 2012 10:00 AM - Jun 20, 2012 04:00 PM
Network
All UNB Campuses

The network connectivity issues to these buildings should now be resolved.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.


Users maybe experiencing Network connectivity issues in the following buildings.

Marshall d'Avray Hall
Alumni
IUC Forestry
IUC Concourse
Harriet Irving Library

ITS is currently investigating these issues.  If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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RESOLVED: Brief IT Service Interruption on Wed. June 20 Beginning at 6 a.m.
Scheduled Outage
Resolved
Jun 20, 2012 06:00 AM - Jun 20, 2012 07:00 AM
myUNB Portal,Email,Library,Desire2Learn,e-Services,Printing,File Sharing,Datatel,Web,Other,Network
All UNB Campuses

This outage is resolved and all affected IT services have been restored. 

If you have further questions or concerns please contact the ITS Help Desk at 453-4624 or helpdesk@unb.ca.

On Wednesday, June 20 between 6 a.m. and 7 a.m., there will be a brief, 20 minute Network outage in the following locations to allow ITS to perform maintenance for the upcoming VoIP telephone services:


- Alumni Memorial Building
- IUC Concourse
- IUC Forestry
- HIL06

As a result, all IT Services will be unavailable in these locations during the 20 minute outage, including:

- All UNB email
- Access to Network printing and drives
- Datatel
- Blackboard
- eServices
- Footprints
- All UNB Webpages
- CMS
- Desire2Learn

No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.

To learn more about VoIP, visit: http://www.unb.ca/its/about-its/projects/voip/ .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED: Potential Interruption to 4-digit Dialing Between UNBF Phone Lines on June 19 for 1 Hr
Scheduled Outage
Resolved
Jun 19, 2012 04:00 PM - Jun 19, 2012 05:00 PM
Other
All UNB Campuses

On Tuesday, June 19 from 4:00 pm - 5:00 pm (1 hour), Bell Aliant will be making some minor adjustments to UNB Fredericton telephone line configurations to ensure that the existing 4-digit dialing capabilities continue to be supported with our new VoIP (Voice over Internet Protocol) telephone system. These changes are not expected to impact the current telephone functionality but there may be brief interruptions to the 4-digit dialing service while ITS staff work in coordination with Bell Aliant to test the new configurations. In the event of an outage, all phone lines will continue to work and can be reached using the full 7-digit phone number.

To learn more about VoIP, please read our previous eDaily posting (http://www.unb.ca/news/epublications/view/view.cgi?article=5775*6) or visit ITS's VoIP webpage: http://www.unb.ca/its/about-its/projects/voip/index.html .

 

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED: myUNB Portal Currently Unavailable
Unscheduled Outage
Resolved
Jun 17, 2012 02:35 PM - Jun 17, 2012 02:45 PM
Web
All UNB Campuses

This outage is resolved. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

The myUNB Portal website, https://my.unb.ca is currently unavailable. We are looking into the issue. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED Student printing was unavailable
Unscheduled Outage
Resolved
Jun 11, 2012 01:15 PM - Jun 11, 2012 01:36 PM
Printing
All UNB Campuses

Student pruning was unavailable between 1:15 and 1:30pm today.  this issues was resolved.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199,
 

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RESOLVED - Faculty / Staff Novell Server access
Unscheduled Outage
Resolved
Jun 06, 2012 08:00 AM - Jun 07, 2012 08:00 AM
File Sharing
All UNB Campuses

Users should now be able to login to the FAculty / Staff Novell Services. 

If you still have questions or need further help regarding this issue,
please contact ITS Help Desk at 453-5199 or email helpdesk@unb.ca.
 

Some users are unable to login to their Faculty / Staff Novell Services.  ITS is currently investigating this.

If you still have questions or need further help regarding this issue,
please contact ITS Help Desk at 453-5199 or email helpdesk@unb.ca.


 

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RESOLVED Faculty / Staff Novell Server was restarted
Unscheduled Outage
Resolved
Jun 06, 2012 08:00 AM - Jun 06, 2012 08:58 AM
File Sharing
All UNB Campuses

ITS had to do an emergence restart of the Faculty / Staff Novell Server to resolve some ongoing login issues and network drive access issues.  All Novell services should now be restored.

If you still have questions or need further help regarding this issue,
please contact ITS Help Desk at 453-5199 or email helpdesk@unb.ca.

 

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RESOLVED - Blackbird - Bulk Storage service is unavailable
Unscheduled Outage
Resolved
May 31, 2012 02:05 PM - May 31, 2012 03:43 PM
File Sharing
All UNB Campuses

Users should now be able to access Blackbird Bulk Storage service.

If you have anymore questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Blackbird - Bulk Storage service is currently unavailable.  ITS is investigating this.

If you have anymore questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199
 

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RESOLVED - Novell Staff printing
Unscheduled Outage
Resolved
May 31, 2012 02:05 PM - May 31, 2012 03:48 PM
Printing
All UNB Campuses

posted by stevem

Users maybe experiencing problems printing to Novell network printers.  ITS Is currently investigating this.

If you have anymore questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

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RESOLVED - Datatel Unavailable
Unscheduled Outage
Resolved
May 31, 2012 08:06 AM - May 31, 2012 08:27 AM
Datatel
All UNB Campuses

Users should now be able to access  Datatel and all Datatel services.

If you have any questions or concerns please  contact the ITS Help Desk at:  heldpesk@unb.ca or 453-5199.

Datatel is currently unavailable. This affects access to the Datatel program itself, as well as any links in the eServices portal which rely on information from Datatel, such as class schedules, financial statements, and vacation and leave history.

We are investigating the issue.

If you have any questions or concerns please contact the ITS Help Desk at: 453-5199 or helpdesk@unb.ca.

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Problems with phone calls on campus
Unscheduled Outage
Resolved
May 30, 2012 04:40 PM - May 31, 2012 08:47 AM
Other
All UNB Campuses

The problems with the phone system have been corrected.  People on campus should once again be able to make calls using the final 4 digits of the phone number they are contacting.  If you have questions or concerns, please contact the ITS Help Desk at 453-5199/helpdesk@unb.ca.

Currently, people on campus are not able to make phone calls between offices using only the final 4 digits of the number they are contacting.  For the moment, people must use the following format to make calls on campus; which includes the number 9, followed by the full phone number:

9-123-4567

Aliant is presently experiencing issues, but hope to have the situation resolved shortly.

If you have any questions or concerns, please contact the ITS Help Desk at 453-5199/helpdesk@unb.ca

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RESOLVED - Media Services Image Database is Offline
Unscheduled Outage
Resolved
May 28, 2012 01:50 PM - Jun 20, 2012 12:26 PM
Other
All UNB Campuses

Users should now be able to access UNB's Media Services Database now.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

UNB's Media Services image database (images.unb.ca) is currently offline and inaccessible due to technical difficulties. 

Imaging Services is working with ITS to remedy this situation as soon as possible. The Media Services department apologizes to their clients for any inconvenience caused. 

For updates on when the website will be accessible again, please contact CETL at cetl@unb.ca or 453-4744.

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RESOLVED - Problems Accessing Lab Computers on Campus
Unscheduled Outage
Resolved
May 25, 2012 12:36 PM - May 25, 2012 04:00 PM
Network
All UNB Campuses

This issue is now resolved and students will now be able to connect to the network using the lab computers.

We are currently experiencing networking issues within our on campus lab environment.  Students, Faculty and Staff are not be able to log into lab computers at present.  Anyone already logged into a lab computer will not be affected.  We are currently investigating the situation, and hope to have it resolved shortly.  If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - Network Connectivity Issues
Unscheduled Outage
Resolved
May 20, 2012 09:14 AM - May 22, 2012 03:00 PM
Network
All UNB Campuses

The network connectivity issues that were ongoing across several buildings on campus have been resolved.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

We are currently experiencing some network connectivity issues at various buildings on the Fredericton campus. This is affecting our wired and wireless networks in the affected buildings. We hope to have this issue resolved quickly. If you have any questions or concerns please free to contact the ITS Help Desk at (506) 453-5199 or via email at helpdesk@unb.ca

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New Residence network outage
Unscheduled Outage
Resolved
May 17, 2012 04:15 PM - May 17, 2012 06:35 PM
Network
All UNB Campuses

We are currently experiencing an unplanned network outage in New Residence. This is affecting wired and wireless connection. We do not currently have a time estimate for recovery.

If you have any questions or are in need of further assistance, please contact the ITS Help Desk at 506-453-5199 or helpdesk@unb.ca.

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RESOLVED - Some students are currently unable to login to student Novell Lab computers
Unscheduled Outage
Resolved
May 17, 2012 12:30 PM - May 17, 2012 03:29 PM
Network
All UNB Campuses

Students should now be able to login to Student Novell lab computers.

If you have any questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199.
 

Some students are unable to login to student Novell Lab computers.  ITS is
ITS is currently investigating this.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca 453-5199

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RESOLVED - Faculty / Staff printing
Unscheduled Outage
Resolved
May 17, 2012 12:25 PM - May 17, 2012 02:14 PM
Printing
All UNB Campuses

UNB Faculty / Staff should now be able to print to their Network printers.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca 453-519

Some UNB Faculty and staff are not able to print to their network pritners.  ITS is currently looking into this.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca 453-519

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RESOLVED - Accessing off Campus Websites
Unscheduled Outage
Resolved
May 17, 2012 08:05 AM - May 17, 2012 08:57 AM
Network
All UNB Campuses

Users should now be able to access off campus websites from within UNB.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

 

Currently users maybe experiencing issues accessing off campus websites.  ITS Is investigating this issue.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

 

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RESOLVED - UNB's File Drop Facility not accessible to Internet Explorer users.
Unscheduled Outage
Resolved
May 16, 2012 10:10 AM - Jul 26, 2012 10:47 AM
Other
All UNB Campuses

UNB's File Drop Facility is now working correctly with all versions if Internet Explorer. 
UNB Secure File Drop

https://es.unb.ca/apps/filedrop/

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

UNB's File Drop Facility is currently not working correctly with all versions if Internet Explorer.  With all other browsers File Drop should work properly.

UNB Secure File Drop

https://es.unb.ca/apps/filedrop/

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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RESOLVED - UNB's GUEST@UNB Wireless network currently unavailable
Unscheduled Outage
Resolved
May 15, 2012 09:29 AM - May 15, 2012 09:35 AM
Network
All UNB Campuses

Users should now have access to UNB's GUEST@UNB wireless network 

If you still have questions or need further help regarding this,
please contact help desk at 453-5199 or email helpdesk@unb.ca

 

UNB's guest wireless network is currently unavailable.  ITS is nvestigating this.

If you still have questions or need further help regarding this,
please contact help desk at 453-5199 or email helpdesk@unb.ca

 

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RESOLVED - Several UNB online services may not be available
Unscheduled Outage
Resolved
May 14, 2012 11:02 AM - May 30, 2012 11:21 AM
Other
All UNB Campuses

The below issues have been resolved. 

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

ITS is currently in the process of restoring several UNB online services that were temporarily disabled while investigating a security vulnerability; for full details please read the special announcement that was sent to UNB this morning at: http://www.unb.ca/news/epublications/search/view_html.cgi?search_string=&issue=6099 .

These online services include web forms, web apps and other online services such as:

- Account Activation
- CT&D
- Student Opinion Surveys
- SJ Faculty of Business - Co-op Web Application
- Computer Network Registration

If you notice issues with any UNB online service, please inform the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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UNB's online Admissions Services is unavailable
Unscheduled Outage
Resolved
May 14, 2012 09:32 AM - May 14, 2012 11:00 AM
Web
All UNB Campuses

This issue is now resolved. Users should be able to access the online Admission service from https://apply.unb.ca/.

If you have any further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

UNB's online Admissions Services is unavailable   

https://apply.unb.ca/

ITS is currently investigating this issue.

If you still have questions or need further help regarding this issue,
please contact ITS Help Desk at 453-5199 or email helpdesk@unb.ca.

 

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RESOLVED - Critical Datatel Outage
Scheduled Outage
Resolved
May 13, 2012 06:00 AM - May 13, 2012 07:00 AM
Datatel
All UNB Campuses

The Datatel outage is complete.

If you have any further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

There will be an outage of the Datatel system on the morning of Sunday, May 13th from 6 AM until 7 AM.  This outage is necessary in order to upgrade Datatel UI to the latest version (4.3.2). This new version supports Silverlight 5 and will allow ITS to contact Datatel for additional support, should further connectivity issues be experienced.

The only service affected will be direct access to Colleague through Datatel UI.

Following this upgrade, before logging in to Datatel UI, please ensure that you see v4.3.2 in the bottom right-hand corner of the Datatel UI login screen.  If you see v4.3 you will need to clear your browser cache prior to login.  Please  contact your Level 1, the ITS Help Desk or follow instructions listed at http://www.wikihow.com/Clear-Your-Browser%27s-Cache if you require assistance.

The ITS Help Desk can be contacted at 506-453-5199/helpdesk@unb.ca.

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RESOLVED - Updating Microsoft Silverlight causing Datatel connectivity issues
Unscheduled Outage
Resolved
May 10, 2012 11:07 AM - May 13, 2012 08:00 AM
Datatel
All UNB Campuses

This outage is now resolved. Datatel was updated to a version that will work with Silverlight 5.

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Updating Silverlight may cause Datatel connectivity issues for users.  ITS is currently looking into this.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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RESOLVED - New students currently unable to activate their IT services.
Unscheduled Outage
Resolved
May 09, 2012 12:46 PM - May 09, 2012 01:10 PM
e-Services
All UNB Campuses

New UNB students should now be able to activate their IT services.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Students are currently unable to activate their IT services.  ITS is currently looking into this.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-599.

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Power Outage Scheduled for May 13 Postponed
Scheduled Outage
Resolved
May 08, 2012 02:48 PM - May 13, 2012 06:00 AM
Other
All UNB Campuses

The power outage originally scheduled for May 13 from 6 a.m. to 4 p.m. (10
hours), has been postponed until further notice due to a scheduling issue. This
outage is the last of three scheduled outages that will allow Facilities
Management to install a new generator that will power the ITS data centre in
the event of a prolonged power outage. Once rescheduled, a notice will be sent
to faculty, staff and students informing you of the new date and time of the
outage.

If you have any questions, please contact the ITS Help Desk at 453-5199 or
helpdesk@unb.ca .

 

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RESOLVED - Network connectivity issues at Harriet Irving Library
Unscheduled Outage
Resolved
May 07, 2012 08:00 AM - May 07, 2012 08:57 AM
Network
Fredericton

All network connectivity should now be restored to the  Harriet Irving Library.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Some users currently are unable to connect to the network from the HIL Library.  This includes all wireless connectivity.  ITS is looking into this and hopes to have it resolved shortly.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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RESOLVED - Brief Internet Outage for 15 Minutes on May 7 (Fredericton and Saint John)
Scheduled Outage
Resolved
May 07, 2012 07:00 AM - May 07, 2012 07:15 AM
Other
Saint John

On Monday, May 7 beginning at 7 a.m. there will be a brief fifteen (15) minute internet outage for maintenance purposes.

For those on-campus during the outage, there will be continued access to UNB's online resources; however, all other external websites will be unavailable.

For those off-campus during the outage, access to UNB's online resources will be unavailable.

If you experience any issues after the outage please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - IT Service Interruption on Sunday, May 6 at 6 a.m. for 10 Hours
Scheduled Outage
Resolved
May 06, 2012 06:00 AM - May 06, 2012 04:00 PM
myUNB Portal,Email,Library,Desire2Learn,e-Services,Printing,File Sharing,Datatel,Web,Other,Network
All UNB Campuses

On Sunday, May 6 from 6 a.m. to 4 p.m. (10 hours), all IT services will be unavailable during a planned power outage in Head Hall. This outage is the second of three scheduled outages that will allow Facilities Management to install a new generator that will power the ITS data centre in the event of a prolonged power outage. As a result, the following IT services will be unavailable during this time:

- the myUNB Portal

- Webmail

- student connectEd email

- library services requiring authentication (log in)

- Datatel

- WebAdvisor

- CMS

- eServices

- Desire2Learn

- Blackboard

- Footprints

While every attempt is being made to restrict the outage times to reduce impact to faculty, staff and students, extended outages are required due to the complexity and breadth of the work being done. The final targeted outage date that will also affect IT services is Sunday, May 13 from 6 a.m. to 4 p.m.  More information about this outage will be communicated once details have been finalized.
 

If you have any questions, please contact the ITS Help Desk at 453-519*9 or helpdesk@unb.ca .

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RESOLVED - Some Links in eServices are not Working
Unscheduled Outage
Resolved
May 03, 2012 11:30 AM - May 03, 2012 12:21 PM
e-Services
All UNB Campuses

Users should now be able to access all links / services within their eServices. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Some links in eServices are not working. For example, when a Student logs in and goes to the Financial tab, after clicking on the Fee Statement link nothing loads. This is also affecting the Faculty/Staff eServices. We are investigating the issue.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - Cascade Content Management System (CMS)
Scheduled Outage
Resolved
May 01, 2012 04:00 PM - May 03, 2012 09:00 AM
Web
All UNB Campuses

The maintenance has been completed on Cascade - UNB's Content Management System (CMS).  Users should be able to log in either via the myUNB portal or by going to https://cms.unb.ca/.

If you have any questions or concerns please contact the ITS help Desk
at:  helpdesk@unb.ca or 453-5166

 

The Content Management System (CMS) is currently unavailable.  This scheduled outage is required in order to perform necessary upgrades that will improve system performance and provide additional features.

The outage will begin on Tuesday, May 1 at 4 p.m. The system is
expected to be fully restored by 9 a.m. on Thursday, May 3.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

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RESOLVED - Alumni who graduated as of May 1, 2011 - accessing UNB email
Unscheduled Outage
Resolved
May 01, 2012 03:54 PM - May 02, 2012 11:30 AM
Email
All UNB Campuses

UNB Alumni who have graduate are able to access their UNB email from the following website: 

http://outlook.com/unb.ca

if a student account has been closed because 12 months have past since their last completed course and they have not graduated. They will need to contact the Alumni office at: alumni@unb.ca  before they are able to access their UNB email again.   Also please not since they no longer have access to the myUNB Portal they will need to access

UNB Alumni who graduated as of May 1, 2011 cannot currently access their UNB email from the following website:

http://outlook.com/unb.ca

ITS is looking into this issue.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

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RESOLVED - Faculty / Staff Novell Server
Scheduled Outage
Resolved
Apr 30, 2012 12:00 PM - Apr 30, 2012 12:10 PM
File Sharing
All UNB Campuses

The Faculty/Staff Novell server was successfully rebooted.

If you have any further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

The Faculty / Staff Novell Server will be unavailable between 12:00pm and 12:10pm to repair ongoing issues with Mac users connecting to their Novell drives. 

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

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RESOLVED - issues connecting to your Faculty / Staff Novell drives on Mac Computers
Unscheduled Outage
Resolved
Apr 30, 2012 09:20 AM - Apr 30, 2012 12:10 PM
File Sharing
All UNB Campuses

Faculty and Staff should now be able to access their Novell drives on their Mac computers..

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Currently users maybe experiencing issues connecting to  Faculty / Staff Novell drives if they are using Mac computers.  ITS is currently looking into this.

IF you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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RESOLVED - IT Service Interruption on Sunday, April 29 at 6 am for 4 Hours
Scheduled Outage
Resolved
Apr 29, 2012 06:00 AM - Apr 29, 2012 10:00 AM
myUNB Portal,Email,Desire2Learn,e-Services,Web,Network,File Sharing,Datatel
Fredericton

The planned power outage is complete and affected services have been restored.

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

On Sunday, April 29 from 6 a.m. to 10 a.m. (4 hours), several IT services will be unavailable during a planned power outage in Head Hall. This outage will allow Facilities Management to install a new generator that will power the ITS data centre in the event of a prolonged power outage. As a result, the following IT services will be unavailable during this time:

 

- myUNB Portal

- Webmail

- student connectEd email

- library services requiring authentication (login)

- Datatel

- WebAdvisor

- CMS

- eServices

- Desire2Learn

- Blackboard

- Footprints

 

Due to the complexity and breadth of the work being done and to minimize the inconvenience to faculty, staff and students we have spread the installation work over three separate outages. The other targeted outage dates that will also impact IT services are Sunday, May 6 and Sunday, May 13 from 6 a.m. - 4 p.m. More information about these outage times will be communicated once details have been finalized.


If you have and questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED - student printing unavailable
Unscheduled Outage
Resolved
Apr 25, 2012 12:30 PM - Apr 25, 2012 01:00 PM
Printing
All UNB Campuses

Student printing was temporarily unavailable between 12:30pm and 1:00pm.  

If you still have questions or need further help regarding this,
please contact help desk at 453-5199 or email helpdesk@unb.ca
 

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RESOLVED - myUNB Portal is periodically unavailable
Unscheduled Outage
Resolved
Apr 24, 2012 02:30 PM - Apr 24, 2012 06:30 PM
myUNB Portal
All UNB Campuses

 

Users should now be able to access their myUNB Portal.

 

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-51999.

Users periodically are unable to access their myUNB Portal.  ITS is currently looking into this.

If you still have questions or need further help regarding this issue,
please contact ITS Help Desk at 453-5199 or email helpdesk@unb.ca.

 

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COMPLETED - Desire 2 Learn Online Course Management Service
Scheduled Outage
Resolved
Apr 24, 2012 10:00 AM - Apr 24, 2012 03:00 PM
Other
All UNB Campuses

UNB's D2L Online Course Management Service will be unavailable tomorrow, April 24, between 10:00am and 3:00pm. This is a scheduled outage regarding a D2L software update

If you still have questions or need further help regarding this issue,
please contact ITS Help Desk at 453-5199 or email helpdesk@unb.ca.
 

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RESOLVED: Groupwise Unavailable
Unscheduled Outage
Resolved
Apr 24, 2012 08:20 AM - Apr 24, 2012 08:45 AM
Web,Other
All UNB Campuses

Groupwise services have been restored. Users should now be able to login to both the application and the web client.

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Users are currently unable to login to the Groupwise application and the web client found online at groupwise.unb.ca. We are looking into this issue.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - Faculty / Staff Novell Server is unavailable
Unscheduled Outage
Resolved
Apr 24, 2012 07:37 AM - Apr 24, 2012 07:43 AM
File Sharing
All UNB Campuses

The Faculty / Staff Novell Service has been restored. 

If you have any questions or  concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

The Faculty / Staff Novell Server is currently unavailable.  Major services effected are access to Network Drives and  Network Printing.  ITS is investigating this and should have it resolved shortly.

If you have any questions or  concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.
 

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RESOLVED: Student Printing Unavailable
Unscheduled Outage
Resolved
Apr 23, 2012 09:55 AM - Apr 23, 2012 02:20 PM
Printing
All UNB Campuses

Student printing is once again available.

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Student printing is currently unavailable. We are investigating the issue.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED: Bio Engineering Network Outage
Unscheduled Outage
Resolved
Apr 23, 2012 08:00 AM - Apr 23, 2012 08:10 AM
Network
Fredericton

There was a brief network outage in the Bio Engineering building this morning. The issue is resolved and network services have been restored.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED: Network Outage in South Gym
Unscheduled Outage
Resolved
Apr 20, 2012 05:00 PM - Apr 23, 2012 07:50 AM
Network
Fredericton

Starting on Friday evening around 5:00 p.m. there was no network connectivity in the South Gym. The problem has been resolved, and network connectivity was restored this morning.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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Student Printing Unavailable
Unscheduled Outage
Resolved
Apr 20, 2012 03:55 PM - Apr 20, 2012 05:20 PM
Printing
Fredericton

We are currently experiencing issues with Student printing. It will be unavailable until further notice. We are currently working to resolve this as quickly as possible and appreciate your patience.


If you have any questions please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - UNB student printing - unavailable
Unscheduled Outage
Resolved
Apr 20, 2012 02:50 PM - Apr 20, 2012 03:00 PM
Printing
All UNB Campuses

UNB's student printing was unavailable between 2:50pm and 3:00pm today.  The issue has been resolved.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

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RESOLVED - Student printing is currently unavailable
Unscheduled Outage
Resolved
Apr 19, 2012 06:40 PM - Apr 19, 2012 08:00 PM
Printing
All UNB Campuses

Student printing is now available

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

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RESOLVED - Student Novell Services
Unscheduled Outage
Resolved
Apr 19, 2012 05:45 PM - Apr 19, 2012 06:30 PM
File Sharing
All UNB Campuses

Students are now able to access their Novell Services.   If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

 

Students are currently unable to log in to their Student Novell Services (e.g., h: drive; network printing; etc.). ITS is currently looking into this and it should be resolved shortly. If you have any questions or concerns, please contact the Help Desk at helpdesk@unb.ca or 453-5199.

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RESOLVED - Desire 2 Learn - currently unavailable
Unscheduled Outage
Resolved
Apr 19, 2012 01:50 PM - Apr 19, 2012 04:40 PM
Web
All UNB Campuses

UNB"s Desire 2 Learn (D2L) online course delivery system is now available.  If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Desire 2 Learn (D2L) UNB's  online course delivery service is currently unavailable.  ITS is currently looking into this and hope to have it resolved shortly.

If you have any questions or concerns please contact the ITS Help desk at:  helpdesk@unb.ca or 453-5199

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RESOLVED - Student Printing was unavailable
Unscheduled Outage
Resolved
Apr 18, 2012 01:15 PM - Apr 18, 2012 01:30 PM
Printing
All UNB Campuses

Student Printing was temporarily unavailable this afternoon between 1:15pm and 1:30pm. 

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

 

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RESOLVED - Student Printing is Unavailable
Unscheduled Outage
Resolved
Apr 18, 2012 11:50 AM - Apr 18, 2012 12:20 PM
Printing
All UNB Campuses

The student print service is now back online.  If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Student printing is currently unavailable. We are investigating the issue.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - Student printing is currently unavailable.
Unscheduled Outage
Resolved
Apr 17, 2012 06:45 PM - Apr 17, 2012 08:30 PM
Printing
All UNB Campuses

Student printing was temporally unavailable between :6:45pm and 7:15pm and once again between 8:00pm and 8:30pm.   

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5188. 
 

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RESOLVED - Student printing is currently unavailable.
Unscheduled Outage
Resolved
Apr 16, 2012 08:30 PM - Apr 16, 2012 09:30 PM
Printing
All UNB Campuses

Student printing is now available. 

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5188. 
 

Student printing is currently unavailable.  ITS is looking into this and should have it resolved shortly. 

Iff you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5188. 
 

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RESOLVED - Student printing - Unavailable
Unscheduled Outage
Resolved
Apr 16, 2012 03:00 PM - Apr 16, 2012 03:40 PM
Printing
All UNB Campuses

UNB's Student printing was temporarily unavailable.  This issue has been resolved.  If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

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RESOLVED: Student Printing Unavailable
Unscheduled Outage
Resolved
Apr 16, 2012 11:00 AM - Apr 16, 2012 11:10 AM
Printing
All UNB Campuses

This outage is resolved. Students should be able to print to the student lab printers now.

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Student printing is currently unavailable. We are looking into this issue.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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Resolved -- McLaggan Hall Network Unavailable
Unscheduled Outage
Resolved
Apr 16, 2012 07:40 AM - Apr 20, 2012 09:00 AM
Network
Fredericton

Network connectivity has been restored to the old sections of McLaggan Hall. Due to power issues there is still no connectivity in the new extension.

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

This issue is now resolved.

Network connectivity, including wireless internet, is currently unavailable in McLaggan Hall. We are looking into this issue.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - WebAdvisor Unavailable
Unscheduled Outage
Resolved
Apr 12, 2012 08:50 AM - Apr 12, 2012 09:12 AM
Web
All UNB Campuses

UNB's WebAdvisor is now available. 

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.
 

The WebAdvisor online course registration system is currently unavailable. We are looking into the issue.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED: Wireless Network Issue
Unscheduled Outage
Resolved
Apr 09, 2012 06:00 PM - Apr 10, 2012 08:30 PM
Network
All UNB Campuses

This issue is now resolved.

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Some users are experiencing difficulties with the Wireless@UNB, and Guest@UNB networks. It appears that users are able to connect, but unable to access the internet. We are investigating the issue.

If you have questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED: Internet Unavailable on Bathurst Campus
Unscheduled Outage
Resolved
Apr 09, 2012 11:30 AM - Apr 09, 2012 01:30 PM
Network
All UNB Campuses

Internet was unavailable on the Bathurst campus from approximately 11:30 a.m. to 1:30 p.m. The issue is resolved, and network connectivity has now been restored.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED: Wireless Network Unavailble
Unscheduled Outage
Resolved
Apr 09, 2012 08:00 AM - Apr 09, 2012 01:30 PM
Network
Fredericton

This issue is resolved. Wireless is once again available.

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Users are currently unable to connect to any of the wireless networks throughout campus. We are investigating the issue.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

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RESOLVED: Student Printing Unavailble
Unscheduled Outage
Resolved
Apr 05, 2012 10:45 AM - Apr 05, 2012 11:00 AM
Printing
All UNB Campuses

Student printing is once again available.

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Student printing is currently unavailable. We are looking into this issue.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - UNB's Desire 2 Learn - online course delivery service is currently unavailable
Unscheduled Outage
Resolved
Apr 05, 2012 01:00 AM - Apr 05, 2012 01:58 PM
Web
All UNB Campuses

UNB's Desire 2 Learn Online course delivery service is now available

If you still have questions or need further help regarding this issue,
please contact ITS Help Desk at 453-5199 or email helpdesk@unb.ca.

 

UNB's Desire 2 Learn online course delivery services is currently unavailable.  Desire 2 Learn support is currently looking into this and hope to have it resolved shortly.

If you still have questions or need further help regarding this issue,
please contact ITS Help Desk at 453-5199 or email helpdesk@unb.ca.

 

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RESOLVED - Faculty/Staff Novell Server Reboot
Scheduled Outage
Resolved
Apr 04, 2012 12:00 PM - Apr 04, 2012 12:05 PM
Printing,File Sharing
All UNB Campuses

The Faculty / Staff Novell server is now available.

If you still have questions or need further help regarding this,
please contact help desk at 453-5199 or email helpdesk@unb.ca

At 12:00 P.M. today we will be rebooting the Faculty/Staff Novell server. The reboot will take approximately 5 minutes. During this time Faculty/Staff will be unable to access their Novell drives, or print to a network printer. This reboot is necessary in order to resolve an issue with Faculty/Staff connecting to their Novell drives from an Apple computer.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - The Faculty / Staff Novell Server is currently unavailable
Unscheduled Outage
Resolved
Apr 04, 2012 07:45 AM - Apr 04, 2012 07:57 AM
File Sharing
All UNB Campuses

The Faculty / Staff Novell Server is now accessible. 

If you have any questions or  concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.
 

The Faculty / Staff Novell Server is currently unavailable.  Major services effected are access to Network Drives and  Network Printing.  ITS is investigating this and should have it resolved shortly.

If you have any questions or  concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

 

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Faculty / Staff printing was temporarily unavailable
Unscheduled Outage
Resolved
Mar 30, 2012 03:35 PM - Mar 30, 2012 03:45 PM
Printing
All UNB Campuses

posted by stevem

Faculty / Staff printing was temporarily unavailable between 3:35pm and 3:45pm today.  This issue is now been resolved.

If you have any questions or concerns please contact the ITS Help Desk at:  heldpesk@unb.ca or 453-5199

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RESOLVED - Blackbird - Faculty and Staff file sharing service is currently unavailable
Unscheduled Outage
Resolved
Mar 28, 2012 08:00 AM - Mar 28, 2012 08:30 AM
File Sharing
All UNB Campuses

The Faculty and Staff file sharing services on Blackbird have been restored.

If you still have questions or need further help regarding this issue,
please contact ITS Help Desk at 453-5199 or email helpdesk@unb.ca.
 

UNB's Faculty and Staff file sharing service on Blackbird is currently unavailable. ITS is currently investigating this issue and should have it resolved shortly.

If you still have questions or need further help regarding this issue,
please contact ITS Help Desk at 453-5199 or email helpdesk@unb.ca.
 

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Email unavailable
Unscheduled Outage
Resolved
Mar 27, 2012 01:55 PM - Mar 27, 2012 02:12 PM
Email
All UNB Campuses

The mail server issue has been resolved, and users are able to access their email through Webmail, or by using an email client.

Some users are currently experiencing issues connecting to the email server. This is preventing access to email through Webmail, or by using email clients (such as Outlook).


The issue is being investigated, and should be resolved shortly. If you have any questions or concerns about this, please contact the ITS Help Desk at 453-5199.

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RESOLVED - UNB's Library website is currently unavailable
Unscheduled Outage
Resolved
Mar 27, 2012 09:00 AM - Mar 27, 2012 09:30 AM
Web
All UNB Campuses

Users are now able to access UNB's Library's website. 

If you still have questions or need further help regarding this issue,
please contact ITS Help Desk at 453-5199 or email helpdesk@unb.ca.

 

UNB's Library website is currently unavailable

www.lib.unb.ca

We are currently investigating this issue and should have it resolved shortly. If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199
 

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myUNB Portal login
Unscheduled Outage
Resolved
Mar 26, 2012 07:30 AM - Mar 26, 2012 08:05 AM
myUNB Portal
All UNB Campuses


Users were unable to access their UNB myPortal.  This issue was  investigated and resolved.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca

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Faculty / Staff Novell Server is unavailable
Unscheduled Outage
Resolved
Mar 22, 2012 07:45 AM - Mar 22, 2012 08:00 AM
File Sharing
All UNB Campuses

The Faculty / Staff Novell Server is now available.  If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

 

The Faculty / Staff Novell Server is currently unavailable.  Major services effected are access to Network Drives and  Network Printing.  ITS is investigating this and should have it resolved shortly.

If you have any questions or  concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

 

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RESOLVED: CMS unavailable on Wednesday, March 14 from 6-6:30 am (30 min)
Scheduled Outage
Resolved
Mar 14, 2012 06:00 AM - Mar 14, 2012 06:30 AM
Other
All UNB Campuses

The maintenance was completed successfully on the CMS - UNB's Content Management System. 

Users may notice that they no longer see the CMS login screen. If they are logged in
to the portal already, they will be automatically logged in to the CMS. If they have
not logged in to the portal, they will see the standard portal login screen.

If you have any questions or concerns please contact the ITS Help Desk at:  heldpesk@unb.ca or 453-5199.
 

On Wednesday, March 14 from 6:00 a.m. to 6:30 a.m. (30minutes) UNB's Content Management System (CMS) will be unavailable to allow ITS to improve Single Sign-On access. This means after the outage, logging in to either the myUNB Portal or the CMS will automatically log you in to the other system.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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RESOLVED: Email Unavailable on Sunday, March 11 at 6 am for 90 min
Scheduled Outage
Resolved
Mar 11, 2012 06:00 AM - Mar 11, 2012 07:30 AM
Email
All UNB Campuses

This outage is complete. Faculty/Staff should now be able to check email as they normally would. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

On Sunday, March 11 from 6:00 a.m. to 7:30 a.m. (90 minutes) UNB email will
be unavailable to allow ITS to perform maintenance. Faculty and staff will be
unable to log in to email or receive new email to a desktop client such as
Microsoft Outlook during this time.

All emails received during the outage will be put in a queue and delivered
after the outage is complete; no emails will be lost.

Student connectEd email will not be affected by this outage.

If you have any questions, please contact the ITS Help Desk at 453-5199 or
helpdesk@unb.ca .
 

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RESOLVED: Faculty Staff Novell Server Down
Unscheduled Outage
Resolved
Mar 09, 2012 11:35 AM - Mar 09, 2012 11:55 AM
Printing,File Sharing
All UNB Campuses

This outage is resolved. Faculty/staff should be able to access their Novell drives and network printing again.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or by email at helpdesk@unb.ca

The faculty/staff server is currently unavailable. During this outage faculty/staff will not be able to access their Novell drives or network printing. We hope to have this resolved soon.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or by email at helpdesk@unb.ca.

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Network Connectivity issues in New Forestry Building
Unscheduled Outage
Resolved
Mar 07, 2012 08:00 AM - Mar 07, 2012 09:05 AM
Network
Fredericton

All network connectivity should now be restored.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.
 

We are currently experiencing network connectivity issues throughout the new Forestry building.  ITS is looking into this and should have it resolved shortly. 

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

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RESOLVED: Faculty/Staff, and Student, Novell Server Unavailable for Maintenance
Scheduled Outage
Resolved
Mar 07, 2012 06:30 AM - Mar 07, 2012 07:00 AM
File Sharing,Printing
All UNB Campuses

This outage is now resolved. Printing and network drive access is once again available for Faculty/Staff, and Students. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

The Faculty/Staff Novell server, and the Student Novell server, will be unavailable for maintenance on Wednesday, March 7, from 6:30 a.m. to 7:00 a.m. (30 minutes). During this outage Novell printing, and network drive access, will be unavailable for Faculty/Staff and students. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED: Blackboard unavailable on Wed. March 7 at 6 am for 30 min
Scheduled Outage
Resolved
Mar 07, 2012 06:00 AM - Mar 07, 2012 06:30 AM
Desire2Learn
All UNB Campuses

This outage is now complete. Blackboard is once again available.

If you have any questions or concerns please  contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

On Wednesday, March 7 from 6:00 a.m. to 6:30 a.m. (30 minutes), Blackboard will be unavailable to allow ITS to preform maintenance. Faculty, staff, and students will be unable to access Blackboard during this time.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

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RESOLVED: Intersession Term, Spring Term, and Summer 2012 Terms Registration Unavailable
Unscheduled Outage
Resolved
Mar 01, 2012 08:00 AM - Mar 01, 2012 09:00 AM
Other
All UNB Campuses

This issue is now resolved. Students should be able to register for Intersession, Spring, and Summer 2012 Term courses.

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Currently students are unable to register for courses in the Intersession, Spring, and Summer 2012 Terms. We are investigating the issue.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED Datatel Outage
Unscheduled Outage
Resolved
Feb 27, 2012 08:00 AM - Feb 27, 2012 09:00 AM
e-Services,Datatel
All UNB Campuses

Datatel is now available.

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Datatel is unavailable. Users are unable to login the UI online at https://datatelui.unb.ca/live/.

Links within eServices which access Datatel, such as TimeOnline and Class Schedule, are also unavailable. We are investigating the issue.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED: Blackboard unavailable
Unscheduled Outage
Resolved
Feb 19, 2012 11:20 AM - Feb 19, 2012 11:47 AM
Desire2Learn
All UNB Campuses

Access to Blackboard was temporarily unavailable, users were receiving an error message: "Server is Unavailable". The issue has been resolved, and access has been restored.


If you are still experiencing any issues accessing online services, please contact the ITS Help Desk: 453-5199 or helpdesk@unb.ca

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Faculty / Staff Novell Server Unavailable
Unscheduled Outage
Resolved
Feb 17, 2012 07:36 AM - Feb 17, 2012 07:51 AM
File Sharing
All UNB Campuses

The Faculty / Staff Novell server was briefly unavailable.  The Novell server was restored and Faculty / Staff should be able to login now.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

The Faculty / Staff Novell server is currently unavailable.  Faculty / Staff will not be able to login to Novell, access files on a network drive, or print.  This issue is being investigated and should be resolved shortly.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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Brief network outage
Unscheduled Outage
Resolved
Feb 16, 2012 12:05 PM - Feb 16, 2012 12:10 PM
Network
Fredericton

Between 12:05 and 12:10pm this afternoon their was a brief network outage affecting the entire UNB network. 

If you have any questions or concerns please contact the ITS Help Desk at:  heldpesk@unb.ca or 453-5199.

 

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RESOLVED - Reseting your UNB password.
Unscheduled Outage
Resolved
Feb 13, 2012 11:08 AM - Feb 13, 2012 12:02 PM
e-Services
All UNB Campuses

Users should now be able to reset their UNB passwords. 

If you still have questions or need further help regarding this issue,
please contact ITS Help Desk at 453-5199 or email helpdesk@unb.ca.

Users are currently unable to reset their UNB password.  This issue is currently be investigate and should be resolved shortly.

If you still have questions or need further help regarding this issue,
please contact ITS Help Desk at 453-5199 or email helpdesk@unb.ca.

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RESOLVED - Faculty / Staff printing currently unavailable
Unscheduled Outage
Resolved
Feb 13, 2012 08:17 AM - Feb 13, 2012 08:41 AM
Printing
All UNB Campuses

Faculty and staff printing is now available.  Downtime was approximately 40 minutes between 8:00am and 8:40am.

If you have any questions or concerns please contact the ITS Help Desk at:  helps

Faculty and Staff printing is currently unavailable.  This issue is currently being investigated and should be resolved shortly.

If you have any questions or concerns please contact the ITS Help Desk at:  helpsek@unb.ca 453-5199.
 

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RESOLVED - Publishing CMS Content
Unscheduled Outage
Resolved
Feb 13, 2012 07:58 AM - Feb 13, 2012 08:30 AM
Web
All UNB Campuses

The issue with publishing content to the web using our Content Management System, cms.unb.ca, is now resolved.

If you have any further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

 

We are currently experiencing an issue where users are unable to publish content to the web using the Content Management System, cms.unb.ca. We are investigating this issue and hope to have it resolved shortly.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - Novell Student printing unavailable
Unscheduled Outage
Resolved
Feb 10, 2012 12:40 PM - Feb 10, 2012 01:35 PM
Printing
All UNB Campuses

Student lab  printing should now be available.   Downtime was approximately 1 hour. (between 12:40pm and 1:40pm)

If you have any questions or concerns please contact the ITS Help desk at: helpdesk@unb.ca or 453-5199


Students are currently unable to print to UNB's lab printers.  This issue is currently being investigated.

If you have any questions or concerns please contact the ITS Help Desk at:  heldpesk@unb.ca or 453-5199.

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RESOLVED - Users are currently unable to login to Datatel
Unscheduled Outage
Resolved
Feb 09, 2012 08:00 AM - Feb 09, 2012 08:35 AM
Datatel
All UNB Campuses

The issue with Datatel is now resolved. Users should once again be able to login to Datatel, https://datatelui.unb.ca/live/.

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Users are currently unable to login to the Datatel website, https://datatelui.unb.ca/live/. We are investigating the issue.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - Publishing CMS Content
Unscheduled Outage
Resolved
Feb 09, 2012 07:50 AM - Feb 09, 2012 08:20 AM
Web
All UNB Campuses

The issue with publishing content to the web using our Content Management System, cms.unb.ca, is now resolved.

If you have any further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

We are currently experiencing an issue where users are unable to publish content to the web using the Content Management System, cms.unb.ca. We are investigating this issue and hope to have it resolved shortly.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - Blackbird File Server was unavailable
Unscheduled Outage
Resolved
Feb 08, 2012 08:00 AM - Feb 08, 2012 08:59 AM
File Sharing
All UNB Campuses

Blackbird was unavailable this morning between 8:00am and 9:00am.  This issue has been resolved.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca

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RESOLVED - Informer (reports.unb.ca) unavailable on Feb. 8 for 30 min
Scheduled Outage
Resolved
Feb 08, 2012 06:00 AM - Feb 08, 2012 06:30 AM
Other
All UNB Campuses

The scheduled outage of Informer (reports.unb.ca) has been completed.  If you have any questions or concerns please contact the ITS Help Desk at:  heldpesk@unb.ca or 453-5199.

On Wednesday, February 8 from 6:00 a.m. to 6:30 a.m. (30 minutes), Informer Web
Reporting (reports.unb.ca) will be unavailable while ITS performs upgrades.
Faculty, staff and students will be unable to access reports.unb.ca during this
time.

If you have any questions, please contact the ITS Help Desk at 453-5199 or
helpdesk@unb.ca .

 

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RESOLVED Network connectivity issues at Marshall D'Avray Hall
Unscheduled Outage
Resolved
Feb 06, 2012 07:45 AM - Feb 06, 2012 08:20 AM
Network
Fredericton

This morning users may have experienced Network connectivity issues at Marshall D'Avray Hall.  These issues should now be resolved. 

If you have anymore questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

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IT Service Interruption on Jan. 29 for 3 hours
Scheduled Outage
Resolved
Jan 29, 2012 06:00 AM - Jan 29, 2012 09:00 AM
Email,Desire2Learn,e-Services,Other,File Sharing,Datatel
All UNB Campuses

The outage has completed successfully. All services have been fully restored.

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

On Sunday, January 29 from 6 a.m. to 9 a.m. (3 hours), ITS will be upgrading several IT services. Faculty, staff and students will be unable to access the following services during the outage:

-          Datatel

-          eServices

-          Webadvisor online course registration

-          TimeOnline

-          Blackbard

-          Novell file storage

-          All UNB email


If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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Issues accessing some services in e-Services
Unscheduled Outage
Resolved
Jan 23, 2012 04:10 PM - Jan 23, 2012 04:30 PM
Datatel
All UNB Campuses

This issue with e-Services have been resolved. If you are still receiving errors, please contact the Help Desk: 453-5199.

Some services are currently not accessible in the e-Services portal. Users are receiving error messages that the computer system is for authorized use only.


The issue is being investigated, and should be resolved shortly.


If you have any questions or concerns about this, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199.

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Network Connectivity Issues in IUC Forestry
Unscheduled Outage
Resolved
Jan 20, 2012 08:30 AM - Jan 20, 2012 09:30 AM
Network
Fredericton

The network outage in IUC Forestry is resolved.

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

We are currently experiencing network connectivity issues in the IUC Forestry building. The Wireless network is still available. We are looking into this and hope to have it resolved soon.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - Datatel Unavailable
Unscheduled Outage
Resolved
Jan 18, 2012 08:03 AM - Jan 18, 2012 08:05 AM
Datatel
All UNB Campuses

Users should now be able to login to Datatel. If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 


Users are currently unable to login to the Datatel website, https://datatelui.unb.ca/live/.

We are looking into this issue.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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Faculty/Staff Novell Server Unavailable
Unscheduled Outage
Resolved
Jan 11, 2012 07:35 AM - Jan 11, 2012 07:45 AM
File Sharing,Printing
All UNB Campuses

The Faculty/Staff Novell server was briefly unavailable this morning. During the outage Faculty/Staff would not have been able to login to Novell, access files on a network drive, or print. The Novell server was rebooted and Faculty/Staff should be able to login now. 

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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UNB Libraries Quest Catalog unavailable on Jan. 11 for 45 min.
Scheduled Outage
Resolved
Jan 11, 2012 06:00 AM - Jan 11, 2012 06:45 AM
Web
All UNB Campuses

This outage is now complete and the Quest Catalog system is once again available.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

On Wednesday, January 11 from 6:00 a.m. to 6:45 a.m. (45 minutes), the UNB Libraries
Quest Catalog will be unavailable to allow ITS to perform maintenance. Faculty, staff and
students will be unable to search the Quest Catalog or access electronic library
resources from off-campus during this time.


If you have any questions, please contact the ITS Help Desk at 453-5199 or
helpdesk@unb.ca .

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Automatic Update for Novell Client on UNB Faculty/Staff Computers Beginning Jan. 11
IT Announcements
Resolved
Jan 11, 2012 12:00 AM - Jan 18, 2012 12:27 PM
File Sharing
All UNB Campuses

Beginning Wednesday, January 11, all UNB-owned Windows Vista or Windows 7
computers not using the most current version of Novell will be
automatically updated to the latest version of the Novell Client. Once
the update has been installed please restart your computer to allow
changes to take effect.

This upgrade will provide UNB with optimal performance, proper security
settings, and some feature enhancements of the Novell Client.
 
If you have any questions, please contact the ITS Help Desk at 453-5199
or helpdesk@unb.ca .




 

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RESOLVED - Faculty / Staff Printing
Unscheduled Outage
Resolved
Jan 04, 2012 10:45 AM - Jan 04, 2012 10:55 AM
Printing
Fredericton


Faculty / Staff printing was currently unavailable between 10:45am and 11:55am. 

IF you have any questions or concerns please contact the ITS help Desk at:  helpdesk@unb.ca or 453-5199.

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Alumni unable to access UNB email
Unscheduled Outage
Resolved
Jan 04, 2012 09:00 AM - Jan 06, 2012 08:00 AM
Email
All UNB Campuses

Alumni are once again able to login to and retrieve their UNB email.  UNB Alumni should visit the following website for more information regarding how to access their UNB email once they become an Alumni:

http://www.unb.ca/alumni/news/email.html

If you have any questions or concerns, please contact the ITS Help Desk at 506-453-5199 or helpdesk@unb.ca.

Currently, UNB Alumni are unable to login and access their email services.  All email continues to be received, and no email will be lost.  We are currently investigating the problem, and hope to have the issue resolved shortly.  Those Alumni who have their email forwarded off campus should not be affected, and will continue to receive email as well.  If you have any questions or concerns, please contact the ITS Help Desk at 506-453-5199 or helpdesk@unb.ca.

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Issues Updating UNB Websites
Unscheduled Outage
Resolved
Jan 02, 2012 01:00 PM - Jan 02, 2012 04:00 PM
Web
All UNB Campuses

This issue has been resolved and users should now be able to publish websites.

Please note that users may be experiencing problems publishing web pages using the CMS, and/or Contribute.  In order to resolve the issue, we will be performing a system reboot at 5pm today.  During the system reboot, www.unb.ca will be unavailable. 

After 5pm, those who have published web pages using the CMS will notice that their updates will go through automatically.  However, it may take some time for those pages to publish, as there may be a number of web pages to process due to the backlog. 

Those who have been trying to publish web pages using Contribute, must go into Contribute and publish the page again before it will be updated. 

If you have any questions or concerns, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - Student lab printing was unavailable
Unscheduled Outage
Resolved
Dec 22, 2011 08:00 AM - Dec 22, 2011 08:20 AM
Printing
All UNB Campuses

Student lab printing and the ability to purchase print credits was unavailable this morning.  These services were down between 8:00am and 8:20am

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.
 

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RESOLVED - UNB's online Course Registration
Unscheduled Outage
Resolved
Dec 21, 2011 08:00 AM - Dec 21, 2011 09:14 AM
e-Services
All UNB Campuses

UNB's online Course Registration services was unavailable between 8:00am and 9:15am this morning.  This services should now be available.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca 453-5199

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UNB is experiencing issues sending email to some outside organizations
Unscheduled Outage
Resolved
Dec 19, 2011 09:47 AM - Jan 13, 2012 08:30 AM
Email
All UNB Campuses

The last known email block has been cleared.

If you still have trouble emailing non-UNB organizations please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

UNB is experiencing issues sending to some outside organizations due to UNB being on an RBL lists (real-time blacklist).  This is a direct result of users responding to phishing emails.  Please remember that UNB will never ask for your UNB  password.  We are currently working towards resolving this problem. 

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca 453-5199

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UNB's Content Management System (CMS)
Scheduled Outage
Resolved
Dec 18, 2011 08:00 AM - Dec 18, 2011 08:30 AM
Web
All UNB Campuses

The maintenance on UNB's content management system was completed successfully. 

If you have any questions or concerns please contact the  ITS Help Desk at:  helpdesk@unb.ca or 453-5199

UNB's Content Management System (CMS), used to update UNB websites, will be unavailable
on Sunday, Dec. 18 from 8:00-8:30 a.m. (30 minutes) to perform regular maintenance.

If you have any questions, please contact the ITS Help Desk at 453-5199 or
helpdesk@unb.ca .

 

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RESOLVED - Unable to login to severail computer labs in Head / Gillin Hall
Unscheduled Outage
Resolved
Dec 15, 2011 09:39 AM - Dec 15, 2011 10:04 AM
Network
Fredericton

Users should now be able to login to the below labs. 

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

We are currently experiencing network connectivity issues in several of our computer labs in Head Hall and Gillin Hall.  This is currently being looked into and should be resolved shortly.

labs effected are:

gd118
gd108
gc124
gd123
gd120

If you have any questions or concerns please contact the TIS Help Desk at:  helpdesk@unb.ca or 453-5199

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RESOLVED - Network Connectivity Issues in Singer Hall
Unscheduled Outage
Resolved
Dec 13, 2011 07:50 AM - Dec 13, 2011 08:41 AM
Network
Fredericton

All Network connectivity to Singer Hall should now be restored.  If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

There is currently no network connectivity in Singer Hall. The outage is affecting wired and wireless internet access. We are investigating the issue.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - Faculty / Staff Resource Server was unavailable
Unscheduled Outage
Resolved
Dec 06, 2011 09:50 AM - Dec 06, 2011 10:00 AM
File Sharing
Fredericton

Faculty / Staff Resource Server was unavailable

Faculty / Staff Resource Server was unavailable between 9:50am and 10am the morning.  This issue has been resolved.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

 

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RESOLVED - Accessing library wireless network on Library laptops
Unscheduled Outage
Resolved
Dec 06, 2011 08:00 AM - Dec 06, 2011 12:00 PM
Network
Fredericton

This morning users may have experienced connectivity issues when connecting to the library wireless network using library sign-out laptops.  This interruptions was between 8:00am -> 12:00pm  This issue has been resolved.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

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Novell Client Updates on UNB Faculty/Staff Computers Beginning Wednesday, December 7
Scheduled Outage
Resolved
Dec 02, 2011 12:07 PM - Dec 09, 2011 12:07 PM
Other
All UNB Campuses

Beginning Wednesday, December 7, all UNB-owned Windows Vista or Windows 7 computers
not using the most current version of Novell will be prompted to update to the latest
version of the Novell Client. Once the update has been installed please restart your
computer to allow changes to take effect.

If you choose to decline the update, the prompt will reappear each time you restart
your computer until the update has been successfully installed. In the New Year,
those who have declined the prompt will be updated to the latest version
automatically.

This upgrade will provide UNB with optimal performance, proper security settings, and
some feature enhancements of the Novell Client.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or
helpdesk@unb.ca

 

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Network connectivity issues across Campus
Unscheduled Outage
Resolved
Nov 30, 2011 10:15 AM - Nov 30, 2011 10:34 AM
Network
Fredericton

All network connectivity across campus should now be stable. 

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

We are currently experiencing random network connectivity issues across campus.  This is effecting both the wired and wireless networks.  ITS is currently looking into this and should have this resolved shortly.

If you have any questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199.

 

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UNB Student, Faculty and Staff - Professional WebPages are currently unavailable.
Unscheduled Outage
Resolved
Nov 29, 2011 02:28 PM - Nov 29, 2011 02:35 PM
Web
All UNB Campuses

All Faculty, Staff, and Student Professional web Pages should now be available.
 
If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca

 

Novell hosted UNB professional webpages for both Faculty, staff and student are currently unavailable.  ITS is looking into this and hope to have this resolved shortly.

If you have anymore questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

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Staff/Faculty Files Unavailable
Unscheduled Outage
Resolved
Nov 24, 2011 06:45 PM - Nov 24, 2011 09:00 PM
File Sharing
All UNB Campuses

Faculty and Staff should now be able to access their files and folders on departmental and personal drives. If you continue to experience any issues with this services please contact the ITS Help Desk at 506-453-5199 or via email at helpdesk@unb.ca

Currently staff and faculty are unable to access their files on departmental or personal drives. We are working to have this issue resolved quickly. If you have any questions or concerns please contact the ITS Help Desk at 506-453-5199 or via email at helpdesk@unb.ca

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Issues Logging into Lab Machines on Campus
Unscheduled Outage
Resolved
Nov 17, 2011 08:45 PM - Nov 17, 2011 10:00 PM
Other
Fredericton

This issue is resolved. Students should now be able to log into lab computers.

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Some students and staff are currently experiencing difficulties getting logged into lab machines on campus. The issue seems to be sporadic, allowing some to log in after several attempts.


The issue will be investigated and resolved as soon as possible. If you have any questions or concerns about this, please contact the ITS Help Desk: helpesk@unb.ca or 453-5199.

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New Phishing Attempt
Unscheduled Outage
Resolved
Nov 16, 2011 10:50 AM - Nov 16, 2011 10:51 AM
Email
All UNB Campuses

There is a new email phishing attempt going around. It will come with one of two subject lines, which are:
1) "Upgrade Your Account"
2) "Problem processing mail file from webteam@UNB.CA"

Both version of the email request that you click on a link to verify your account. This is a SPAM phishing attempt and should be deleted. The link included in the email has already been blocked because our email team at UNB submitted an abuse report, however we would like to remind you that ITS will never ask for your password, and you should never give your password out to anyone.

If you have any questions or concerns please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199.

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eServices unavailable on Nov. 9 from 6:00am-7:00am
Scheduled Outage
Resolved
Nov 09, 2011 06:00 AM - Nov 09, 2011 07:00 AM
e-Services
All UNB Campuses

This outage is complete. eServices was restored at approximately 6:15 a.m. this morning.

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

On Wednesday, November 9 from 6:00 a.m. to 7:00 a.m. (1 hour), eServices will be unavailable to allow ITS to perform maintenance. Faculty, staff and students will be unable to access their eServices during this time.


During the outage, available services such as Webmail and Blackboard can be accessed through the myUNB Portal: https://my.unb.ca/ .


If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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SQL Issue
Unscheduled Outage
Resolved
Nov 06, 2011 01:30 AM - Nov 06, 2011 10:00 AM
Web,e-Services,Email,myUNB Portal
All UNB Campuses

There was an issue with the SQL server from 1:30 a.m. until 10:00 a.m. this morning. During that time users would have noticed some widgets missing from the myUNB Portal, any websites with dynamic data (such as Inside UNB, and the ITS website) would not have displayed information properly, and Students would have had trouble logging into their connectEd email.

The issue is now resolved.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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myUNB Portal and other IT services unavailable on Nov. 5 starting at 6:30 p.m.
Scheduled Outage
Resolved
Nov 05, 2011 06:30 PM - Nov 06, 2011 12:30 AM
myUNB Portal,e-Services,Datatel
All UNB Campuses

The myUNB Portal outage is complete. The myUNB Portal, and all services affected by the outage, is now available. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

On Saturday, November 5 from 6:30 p.m. to 12:30 a.m., ITS will be upgrading several IT services. Faculty, staff and students will be unable to access the following during the outage:

- myUNB Portal (outage: 6:30 p.m. until 12:30 a.m.)
- Datatel (outage: 6:30 p.m. until 10:30 p.m.)
- eServices (outage: 6:30 p.m. until 10:30 p.m.)
- Webadvisor online course registration (outage: 6:30 p.m. until 10:30 p.m.)
- TimeOnline (outage: 6:30 p.m. until 10:30 p.m.)

For continued access to your UNB email, eServices and Blackboard while the myUNB Portal is unavailable please use these direct links:

- connectEd Email: http://go.unb.ca/livemail
- UNB Webmail: https://webmail.unb.ca
- eServices (unavailable from 6:30 p.m. until 10:30 p.m.): https://eservices.unb.ca
- Blackboard: https://learning.unb.ca

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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Student Printing Temporarily Unavailable
Unscheduled Outage
Resolved
Nov 03, 2011 01:04 PM - Nov 03, 2011 01:12 PM
Printing
Fredericton

We are currently experiencing issues with the student print server. As such, student printing is temporarily unavailable. This issue is being investigated, and should be resolved shortly.

If you have any questions or concerns about this outage, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199.

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Mail widget in myUNB portal not working for some Students
Unscheduled Outage
Resolved
Nov 02, 2011 08:00 AM - Nov 02, 2011 12:30 PM
myUNB Portal
All UNB Campuses

UNB Students who were unable to access their email through the myUNB portal mail-widget should now be able to.

If you have any questions or concerns, please contact the ITS Help Desk at 453-5199/helpdesk@unb.ca.

Some UNB Students are unable to access their email through the myUNB portal mail widget.  If you are experiencing this issue please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199.

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RESOLVED - No network connectivity Marshall D'Avray Hall
Unscheduled Outage
Resolved
Oct 31, 2011 08:17 AM - Oct 31, 2011 09:07 AM
Network
Fredericton

All network connectivity should now be restored.  If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.
 

There is currently no network connectivity for parts of Marshall D'Avray Hall.  ITS is currently looking into this and should be resolved shortly.

If you have anymore questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

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Some student email may no longer be forwarding to alternative email accounts
Unscheduled Outage
Resolved
Oct 20, 2011 03:17 PM - Oct 21, 2011 04:00 PM
Email
All UNB Campuses

As of 4pm today, all student email accounts which had been setup to forward to an alternative email account before Wednesday October 19th, should now be forwarding properly once again.  If you have any questions or concerns, please contact the ITS Help Desk at 453-5199/helpdesk@unb.ca.

Students who may have had their email forwarded to a non-UNB email account  (e.g. hotmail, gmail, etc)  may notice that their email is no longer being forwarded.  In such cases, student email will be delivered to the new Live@EDU system.  Please login to the myUNB portal to access this email. 

To configure your UNB email so that it continues to forward to another email account, please do the following:

-Login to the myUNB Portal

-Click on "Read My Mail"

-Within Live@EDU, select "Options" followed by "See all options"

-Click on "Forward your email"

If you have anymore questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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Some Students not seeing the mail widget in myUNB
Unscheduled Outage
Resolved
Oct 20, 2011 09:00 AM - Oct 21, 2011 08:30 PM
myUNB Portal
All UNB Campuses

Some individuals were not able to see the email widget when they logged into the myUNB portal. This has been corrected, and all students who are eligible for connectEd should now see the widget and be able to access email from within the myUNB portal.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

We are currently experiencing an issue where some students do not see the mail widget after logging into the myUNB portal. Normally this widget should be found in the upper left hand side of the screen. We are investigating the issue.

Students who do not see the widget can still check their UNB email by going to the following link: http://go.unb.ca/livemail. The link will remain active until this issue is resolved.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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Problems with SkyDrive
Unscheduled Outage
Resolved
Oct 19, 2011 06:32 PM - Jan 17, 2012 03:13 PM
Other
All UNB Campuses

Please note that students are currently unable to use some features within SkyDrive.  For the moment, students will be unable to use the "Open In Word" function, and will not be able to use the desktop version of Microsoft Word to edit files stored in SkyDrive.  We are currently investigating the issue.  Please check this posting for further updates.

If you have any questions or concerns, please contact the ITS Help Desk at 506-453-5199/helpdesk@unb.ca.

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RESOLVED: Some students may not be receiving email
Unscheduled Outage
Resolved
Oct 19, 2011 05:31 PM - Oct 21, 2011 04:00 PM
Email
All UNB Campuses

All students should now be receiving email within their connectEd email account.  If you have any questions or concerns, please contact the ITS Help Desk at 506-453-5199/helpdesk@unb.ca

Some students who have recently been migrated to connectEd services, may not be receiving email within the new Live@EDU environment.  We are currently working to correct the problem.  Please continue to check this posting for updates regarding the status of this issue.


If you have any questions or concerns, please contact the ITS Help Desk at 506-453-5199/helpdesk@unb.ca.

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Possible problems for DAL Med students accessing UNB email
Unscheduled Outage
Resolved
Oct 19, 2011 08:00 AM - Oct 22, 2011 07:15 PM
Email
All UNB Campuses

Dal Med students with UNB email should now be able to access their email without issue.  If you have any questions or concerns, please contact the ITS Help Desk at 506-453-5199/helpdesk@unb.ca.

Currently, DAL Medical students who use UNB email may be experiencing problems accessing their email.  We are currently investigating the scope of this situation, but if you are experiencing this issue, we encourage you to contact the ITS Help Desk at 506-453-5199/helpdesk@unb.ca for assistance.

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Student Email Moved to connectEd
Scheduled Outage
Resolved
Oct 19, 2011 01:00 AM - Oct 19, 2011 12:00 PM
Email
All UNB Campuses

All email has been migrated to the new connectEd services as of 9pm on October 19th, 2011.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199
 

 

 

All students can now access their email through the myUNB Portal. Some students may notice that email sent to them within the past 24 hours may not be showing in their connectEd email account.  These emails are in the process of being migrated and will be delivered as soon as possible. 

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

During the early morning of Wednesday, October 19 from 1:00 a.m. to 6:00 a.m. (5 hours), UNB Webmail will be unavailable as ITS migrates students to the new connectEd email service. Faculty, staff and students will be unable to access UNB Webmail during the outage.

 During the outage, individuals who are not moving to connectEd and use an email client (ex: Microsoft Outlook) instead of Webmail, or forward their UNB email to an external Email Service like gmail will continue to be able to receive and send emails with their UNB email address.
 
For more information on the upcoming connectEd Services for Students, go to
http://www.unb.ca/its/about-its/projects/connected/connected-cloud.html .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .


 

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Dynamic Web Page Slowness
Unscheduled Outage
Resolved
Oct 18, 2011 04:00 PM - Oct 18, 2011 04:35 PM
Web,Email
All UNB Campuses

Some users may have experiences some slowness connecting to and using dynamic web pages. This has now been resolved. If you continue to experience any issues please contact the ITS Help Desk at 506-453-5199 or via email at helpdesk@unb.ca

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RESOLVED - Internet connectivity issues and Old Arts building
Unscheduled Outage
Resolved
Oct 17, 2011 03:39 PM - Oct 18, 2011 08:56 AM
Network
Saint John

All network connectivity to the Old Arts building has been restored. 

If you have any questions or concerns please contact the TIS Help Desk at:  helpdesk@unb.ca or 453-5199

Some users are unable to access  the UNB network.  This issues is being looked into and should be resolved shortly.

If you have anymore questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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RESOLVED - UNB's NetStorage online services is currently unavailable
Unscheduled Outage
Resolved
Oct 14, 2011 08:21 AM - Oct 19, 2011 04:00 PM
File Sharing
All UNB Campuses

UNB's Netstorage services has been restored.  If you have anymore questions or  concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

NetStorage UNB's web interface for accessing student Novell files is currently unavailable.  This issue is currently being investigated and should be resolved shortly.

https://netstorage.unb.ca

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca

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RESOLVED - Network outage in Old Arts Building
Scheduled Outage
Resolved
Oct 11, 2011 12:05 PM - Oct 11, 2011 12:10 PM
Network
Fredericton

the network maintenance was completed successfully.  If you have anymore questions or concerns please contact the ITS Help Desk at:   helpdesk@unb.ca or

There will be a network outage in the Old arts building today at approximately 12:05am today.  Downtime should be  5 minutes.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

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RESOLVED: Novell Faculty/Staff Server Reboot
Scheduled Outage
Resolved
Oct 07, 2011 09:00 PM - Oct 07, 2011 09:30 PM
Printing,File Sharing
All UNB Campuses

The Faculty/Staff Novell server was successfully rebooted.

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Sometime between 9:00 p.m. and 9:30 p.m. tonight the Faculty/Staff Novell server will be rebooted to address issues with Mac users connecting to their Novell drives. The reboot is only expected to last 5 minutes. During this time Faculty/Staff will not be able to access their Novell drives or print to Novell network printers.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED: Faculty/Staff Novell Access
Unscheduled Outage
Resolved
Oct 07, 2011 11:35 AM - Oct 07, 2011 11:55 AM
File Sharing,Printing
All UNB Campuses

The Faculty/Staff Novell server was unavailable this morning from 11:35-11:55. During that time Faculty/Staff would not have been able to access their network drives or print to network printers. The server is back up and running now, so Faculty/Staff should have shared drive and printer access.

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED: Wireless Network Access in Multiple Buildings
Unscheduled Outage
Resolved
Oct 07, 2011 10:35 AM - Oct 07, 2011 03:10 PM
Network
Fredericton

 

This issue is now resolved ad Wireless access is once again available.

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

 

Users in Bailey Hall are experiencing difficulties connecting to the UNB wireless network. We are investigating the issue.

The following building also may not have access to the Wireless network:

- F.J. Toole Hall
- MacLaggan Hall
- I.U.C Science Library
- IUC Physics & Admin
- IUC Forestry
- Forestry & Geology Building

If you have any questions or concerns pleas contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED: IT Service Interruption on Sunday, October 23 for 3 Hours
Scheduled Outage
Resolved
Oct 07, 2011 06:00 AM - Oct 07, 2011 08:40 AM
e-Services,Datatel
All UNB Campuses

This outage is complete. All services have been successfully restored.

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

On Sunday, October 23 from 6 a.m. to 9 a.m. (3 hours), some IT services will be unavailable to allow ITS to perform updates. This outage will affect the following UNB services:

- Datatel

- eServices

- Webadvisor online course registration

- TimeOnline

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED: Logging into Datatel Web Client
Unscheduled Outage
Resolved
Oct 04, 2011 09:10 AM - Oct 04, 2011 09:25 AM
Datatel
All UNB Campuses

This issue is resolved. Users should be able to Login to the Datatel UI Web client again.

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Users are currently unable to log into the Datatel UI web Client, found online at https://datatelui.unb.ca/live/. Other services which access Datatel, such as Fee Statements and Class Schedules, are still working. We are looking into the issue.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED: Accessing UNB email through the myUNB Portal
Unscheduled Outage
Resolved
Sep 30, 2011 09:24 AM - Sep 30, 2011 04:20 PM
myUNB Portal,Email
All UNB Campuses

The email widget in the myUNB Portal should not be functioning properly for all users. When a user clicks on the email widget it should take them directly into Webmail.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Some users may not be able to access their UNB email through the myUNB Portal.  This issue is being investigated and hope to have this resolved shortly. 

You can directly access your UNB email by going to the following website:

https://webmail.unb.ca

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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RESOLVED - myUNB Portal
Scheduled Outage
Resolved
Sep 29, 2011 10:00 PM - Sep 29, 2011 10:05 PM
myUNB Portal
All UNB Campuses

The maintenance to the my UNB Portal was completed successfully.  Downtime was approximately 10 minutes.  

If you have any questions or concerns please contact the ITS Help desk at:  helpdesk@unb.ca or 453-5199

On Thursday, September 29 from 10:00 p.m. to 10:05 p.m. (5 minutes) the myUNB Portal
will be unavailable due to maintenance. Faculty, staff and students will be unable
to access the myUNB Portal during this time.

 If you have any questions, please contact the ITS Help Desk at 453-5199 or
helpdesk@unb.ca .
 

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UNB's Online Learning System - Blackboard
Unscheduled Outage
Resolved
Sep 29, 2011 01:00 PM - Sep 29, 2011 01:30 PM
Web
All UNB Campuses

Users should now be able to access UNB's Blackboard.  This services was unavailable for approximately 30 minutes. 

If you have anymore questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

 

Some users maybe experiencing issues accessing UNB's Blackboard.  This issue is being investigated and should be resolved shortly.

If you have anymore questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

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UNB's Email Services
Unscheduled Outage
Resolved
Sep 29, 2011 12:09 PM - Sep 29, 2011 12:30 PM
Email
All UNB Campuses

Users should now be able to access UNB's email services.  If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

UNB's email service is currently unavailable.  This issue is being investigated and should be resolved shortly.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

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Authentication Issues
Unscheduled Outage
Resolved
Sep 29, 2011 11:45 AM - Sep 29, 2011 11:55 AM
Other
All UNB Campuses

The authentication issue is resolved, so users should be able to login to their services as normal.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

We are currently experiencing an issue where UNB users are unable to login and authenticate to our online services. This includes:

- eServices

- the myUNB Portal

- Blackboard

- Webmail

We are investigating the issue.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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Telephone Issues
Unscheduled Outage
Resolved
Sep 29, 2011 11:20 AM - Sep 29, 2011 01:30 PM
Other
All UNB Campuses

The ongoing issues with UNB phones has been resolved.  The services where fully restored by 1:30pm yesterday (Thursday, September 29, 2011)


If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

We are currently experiencing some telephone issues on campus. Calls are not always routed correctly, so some users may have trouble calling a UNB phone number. Users may also get a busy signal when trying to access their voice mail. This appears to be an issue with our service provider and we are looking into it.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED: myUNB Portal Unavailable
Unscheduled Outage
Resolved
Sep 29, 2011 08:30 AM - Sep 29, 2011 08:45 AM
myUNB Portal
All UNB Campuses

The myUNB Portal website is once again available. 

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

The myUNB Portal website is currently unavailable. We are investigating the issue and hope to have it resolved shortly.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - Logging into Webmail
Unscheduled Outage
Resolved
Sep 28, 2011 09:35 AM - Sep 28, 2011 11:00 AM
Email
All UNB Campuses

Users should now now be able to access UNB's Webmail

If you have any questions or concerns please contact the ITS help Desk at:  helpdesk@unb.ca or 453-5199

We are currently experiencing an issue where users are unable to login to the Webmail site, https://webmail.unb.ca/. At this time it looks like sending and receiving mail through a properly configured mail client, such as Outlook or Mac Mail, is still working.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED: Scheduled myUNB Portal Interruption
Scheduled Outage
Resolved
Sep 28, 2011 06:30 AM - Sep 28, 2011 06:35 AM
myUNB Portal
All UNB Campuses

The myUNB Portal outage is complete. The total downtime was 5 minutes.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199, or helpdesk@unb.ca.

On September the 28th, 2011 at 6:30 am, there will be a brief interruption of myUNB portal services as a result of scheduled maintenance. The outage should last no longer than five minutes. Users who are attempting to log in during this time may experience some delay, while users who are already logged in may have to log in again as a result of the interruption.

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RESOLVED: Users will be unable to change their UNB password
Scheduled Outage
Resolved
Sep 28, 2011 06:30 AM - Sep 28, 2011 06:40 AM
Other
All UNB Campuses

This outage is complete. Users should be able to change their password as normal.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

On Wednesday morning (September 28)  between 6:30am and 6:40am users will not be able to change their UNB password due to maintenance. 

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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RESOLVED - Accessing UNB's Webmail service
Unscheduled Outage
Resolved
Sep 27, 2011 02:16 PM - Sep 27, 2011 02:25 PM
Email
All UNB Campuses

UNB's Webmail services should now be available.  This service was unavailable for approximately 15 minutes. 

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Currently users are unable to access UNB's webmail.  This issue is being looked into.

https://webmail.unb.ca/

If you have anymore questions or concerns please  contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.
 

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RESOLVED: myUNB Portal Interruption on September 25 for 3 Hours
Scheduled Outage
Resolved
Sep 25, 2011 06:00 AM - Sep 25, 2011 08:00 AM
myUNB Portal
All UNB Campuses

On Sunday, September 25 from 6:00 a.m. to 9:00 a.m. (3 hours) the myUNB Portal will be unavailable to allow ITS to apply a variety of changes to further increase its performance and reliability. Faculty, staff and students will be unable to access the myUNB Portal during this time.

To access your UNB email, eServices and Blackboard during this outage, please use the following web addresses:

UNB Email - https://webmail.unb.ca

eServices - https://eservices.unb.ca

Blackboard - https://learning.unb.ca

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED: Network Connectivity in Ludlow Hall
Unscheduled Outage
Resolved
Sep 22, 2011 09:45 AM - Sep 22, 2011 09:50 AM
Network
Fredericton

There was a brief network outage in Ludlow Hall today from approximately 9:45 a.m. to 9:50 a.m. All network services for Ludlow Hall have been restored.

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED: Faculty/Staff Novell Access and Printing
Unscheduled Outage
Resolved
Sep 21, 2011 08:15 AM - Sep 21, 2011 08:30 AM
Printing,File Sharing
All UNB Campuses

The Faculty/Staff Novell server was rebooted. Users should not have any trouble accessing their Novell drives, or with network printing.

If you have any further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Faculty and Staff Novell access, including logging into Novell and accessing the Novell drives, as well as network printing, will temporarily be unavailable. This outage should only last a few minutes.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED: Do you have a personal Windows Live account (ex: MSN Messenger, XBox)? Action may be required.
Unscheduled Outage
Resolved
Sep 20, 2011 01:00 PM - Sep 26, 2011 04:30 PM
Other
All UNB Campuses

Faculty, staff and students with a personal Windows Live account (ex: MSN Messenger, Xbox, Hotmail) created prior to Sept. 20 and using a UNB email address to log in to these Microsoft services will be prompted to take immediate action the next time you log in.

Those using their UNB email address to log in to Windows Live services will be given the option to (1) rename (2) merge or (3) create a new account. Microsoft and ITS recommend that you choose to rename your account, ensuring you have continued access.

This action is required because UNB has claimed rights to the use of all @unb.ca Windows Live IDs ending in @unb.ca in preparation for connectEd services for students in October.

To learn more about connectEd, visit: http://www.unb.ca/its/about-its/projects/connected/index.html.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED - student printing is currently unavailable
Unscheduled Outage
Resolved
Sep 19, 2011 01:30 PM - Sep 19, 2011 01:45 PM
Printing
Fredericton

Students were unable to access network lab printers between 1:30pm and 1:45pm today.  This issues has since been resolved.  If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk at:  helpdesk@unb.ca or 453-5199

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RESOLVED: Intermitten Wireless Issues
Unscheduled Outage
Resolved
Sep 16, 2011 10:00 AM - Sep 16, 2011 10:10 AM
Network
Fredericton

At 10:00 a.m. this morning, for approximately 10 minutes, there was intermittent wireless issues across campus. Users in the following buildings may have had trouble accessing the wireless network:

- Marshall d'Avray Hall

- Old Arts Building

- Ludlow Hall

- Head Hall

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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Error Claiming UNIX Account
Unscheduled Outage
Resolved
Sep 14, 2011 08:00 AM - Sep 15, 2011 11:23 AM
Other
All UNB Campuses

Some users were experiencing issues claiming a new UNIX account via eServices.  This issue should now be resolved.  If you continue to experience this issue and are still unable to claim a UNIX account, please contact the ITS Help Desk at helpdesk@unb.ca or 453-5199.

The error message some users were receiving was:

 

--
Claim Your Unix Account

ERROR: There was an error adding the posix information to your record.

Please contact the ITS Help Desk and report this error.
--

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RESOLVED - Online Course Registration Issues
Unscheduled Outage
Resolved
Sep 13, 2011 03:00 PM - Sep 13, 2011 04:17 PM
Other
All UNB Campuses

Users should now be able to access UNB's online registration system.

If you have anymore questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Due to high traffic, we have been experiencing intermittent issues with course registration.

If you experience any issues when attempting to authenticate to course registration, please contact the UNB Help Desk at (506)453-5199 or email helpdesk@unb.ca

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RESOLVED: Email Issues
Unscheduled Outage
Resolved
Sep 13, 2011 08:50 AM - Sep 13, 2011 09:05 AM
Email
All UNB Campuses

The issue with our email system is resolved. Users should be able to send and receive email using a client, as well as log into Webmail.

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

We are currently experiencing issues with our email system. Users are unable to send or receive emails using an email client, such as Outlook or Mac Mail, as well users are unable to login to our Webmail site. We are looking into the issue.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED: Network Outage in Keirstead Hall
Unscheduled Outage
Resolved
Sep 13, 2011 07:45 AM - Sep 13, 2011 08:15 AM
Network
Fredericton

This issue is now resolved. Network connectivity is again available in Keirstead Hall.

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

There is currently no network connectivity in Keirstead Hall. We are looking into the issue.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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RESOLVED: IT Service Interruption on Sunday, September 11 for 2 Hours
Scheduled Outage
Resolved
Sep 11, 2011 07:00 AM - Sep 11, 2011 09:00 AM
e-Services,Datatel
All UNB Campuses

This outage is complete.

If you have any trouble accessing your IT services please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

On Sunday, September 11 from 7 a.m. to 9 a.m. (2 hours), some IT services will be unavailable to allow Financial Services to perform their annual fiscal year-end processing. This outage will affect the following UNB Services:

- Datatel
- eServices
- Webadvisor online course registration
- TimeOnline

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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Staff Printing Unavailable
Unscheduled Outage
Resolved
Sep 07, 2011 12:05 AM - Sep 07, 2011 08:15 AM
Printing
All UNB Campuses

Staff printing was unavailable around 8:15 a.m. this morning. The print server was restarted and the service is now restored.

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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Groupwise Interruption on Sunday, September 4 for 1 Hour
Scheduled Outage
Resolved
Sep 04, 2011 07:00 AM - Sep 04, 2011 07:15 AM
Other
All UNB Campuses

The Groupwise outage is complete. The total downtime for this was 15 minutes.

If you have any further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

On Sunday, September 4 from 7 a.m. to 8 a.m. (1 hour), Groupwise will be unavailable to allow ITS to perform maintenance. Faculty and staff will be unable to access their Groupwise calendar during this time.


If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.
 

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RESOLVED: New Students Logging into the myUNB Portal
Unscheduled Outage
Resolved
Sep 02, 2011 11:00 AM - Sep 20, 2011 11:00 AM
Other
All UNB Campuses

This issue is resolved.

If you still have trouble logging into the myUNB Portal please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

Some new students have reported an issue logging into the myUNB portal where the log in process cannot complete. This may occur if a new student uses the "Forgot Your Password" tool to set their password rather than going through "Activate IT Services." If you are having difficulties logging into the myUNB portal, please contact the ITS Help Desk to have your account reset so you can activate your IT account properly.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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Issues accessing some off campus website:
Unscheduled Outage
Resolved
Sep 01, 2011 08:15 AM - Sep 01, 2011 10:30 PM
Network
All UNB Campuses

This issue is resolved. Anyone on campus should be able to access non-UNB web sites as normal.

If you have any questions or concerns, please contact the ITS Help Desk at 453-5199/helpdesk@unb.ca.

We are currently experiencing issues with our internet service provider (ISP) accessing some websites from on campus.  This issue is currently being investigated. 

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

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ITS is Simplifying and Improving UNB's Wireless Service
Scheduled Outage
Resolved
Aug 31, 2011 09:15 AM - Sep 07, 2011 09:15 AM
Network
All UNB Campuses

As of August 31, UNB's wireless service will be more secure for all users and, for those connecting with an Apple product, things will get a whole lot easier.

With the updates ITS is performing, UNB's wireless network will not only be more secure for all devices, it will also become easier for Apple devices to connect to the wireless network. Once the updates are complete, Apple devices (iPhone, iPod Touch or iPad) previously connected to UNB's wireless network may receive a pop-up on their screen asking them to accept a new security certificate from wireless.unb.ca. This source can be trusted and users must click `accept' to continue to connect to the network. New Apple devices as well as other new or existing devices connecting to UNB's wireless network will automatically use this new security update and will not require any additional steps.

For instructions on how to connect to UNB's wireless network on your laptop or mobile device, go to  http://www.unb.ca/its/setup-wireless/ .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

 
 

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Wireless Network Interruption
Scheduled Outage
Resolved
Aug 31, 2011 06:00 AM - Aug 31, 2011 06:30 AM
Network
All UNB Campuses

The wireless network outage went as planned. Users may have to accept a certificate when connecting to Wireless@UNB today. After accepting the certificate the network should work.

If you have further questions or concerns please contact the ITS Help Desk at 506-453-5199 or helpdesk@unb.ca.

On Wednesday, August 31 from 6:00 a.m. to 6:30 a.m. (30 minutes) UNB's wireless network will be unavailable to allow ITS to perform maintenance. Faculty, staff and students located on campus will be unable to access any wireless network services during this time.
 
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

 
 

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Network Connectivity in the Student Union Building
Unscheduled Outage
Resolved
Aug 30, 2011 09:03 AM - Aug 30, 2011 12:30 PM
Network
Fredericton

All network connectivity to the Student Union Building has now been restored.  If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Some users may experience network connectivity issues in the Student Union Building. We are looking into this and hope to have it resolved later this morning.


If you have any questions or concerns please contact the ITS Help Desk at 506-453-5199 or helpdesk@unb.ca.
 

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Network Connectivity in the Student Union Building
Unscheduled Outage
Resolved
Aug 29, 2011 08:45 AM - Aug 29, 2011 11:30 AM
Network
Fredericton

All network connectivity should now be restored to the Student Union Building as of 11:30am this morning. 

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

Some users may experience network connectivity issues in the Student Union Building. We are looking into this and hope to have it resolved later this morning.

If you have any questions or concerns please contact the ITS Help Desk at 506-453-5199 or helpdesk@unb.ca.

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Faculty/Staff Novell Server Unavailable
Unscheduled Outage
Resolved
Aug 23, 2011 12:05 AM - Aug 23, 2011 07:45 AM
File Sharing,Printing
All UNB Campuses

The Faculty/Staff Novell server was unavailable from shortly after midnight until 7:45 a.m. this morning. During this time users would not have been able to print to a network printer, login to Novell, or access their shared network drives.

If you have any questions or concerns please contact the ITS Help Desk at 506-453-5199 or helpdesk@unb.ca.

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Internet Interruption on Sunday, August 21 for 30 Minutes
Scheduled Outage
Resolved
Aug 21, 2011 06:00 AM - Aug 21, 2011 06:30 AM
Network
All UNB Campuses

This outage was successfully completed. The downtime was approximately 5 minutes.

If you have further questions or concerns please contact the ITS Help Desk at 506-453-5199 or helpdesk@unb.ca.

On Sunday, August 21 from 6:00 a.m. to 6:30 a.m. (30 minutes) all UNB IT services requiring access to the internet will be unavailable due to maintenance.

This means during the 30-minute interruption individuals located on and off campus will be unable to access any UNB web pages or online services including WebMail, BlackBoard and the myUNB Portal. For those located on campus, access to the internet will also be unavailable during this time.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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Issue With Students Purchasing Print Credits
Unscheduled Outage
Resolved
Aug 18, 2011 10:35 AM - Aug 22, 2011 11:05 AM
e-Services
All UNB Campuses

This issue is resolved and Students should be able to purchase Print Credits without receiving an error.

If you have further questions or concerns please contact the ITS Help Desk at 506-453-5199 or helpdesk@unb.ca.

Some Students are not able to purchase Print Credits through the eServices portal. They are presented with an error, and the Print Credits are not successfully applied to the account.

We are investigating the issue.

If you have any questions or concerns please contact the ITS Help Desk at 506-453-5199 or helpdesk@unb.ca.

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Datatel Unavailable
Unscheduled Outage
Resolved
Aug 18, 2011 07:45 AM - Aug 18, 2011 08:05 AM
Datatel
All UNB Campuses

The issue with Datatel has been resolved. Users should be able to login to the website, as well as access all links within eServices which use Datatel.

If you have further questions or concerns please contact the ITS Help Desk at 506-453-5199 or helpdesk@unb.ca.

Users are currently unable to login to the Datatel website, https://datatelui.unb.ca/live/. It also appears that links within eServices which access Datatel, such as Class Schedule, Vacation and Leave History, and Payroll Advice, are unavailable.

We are looking into this issue.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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Some Students with multiple email accounts appear to have empty inboxes
Unscheduled Outage
Resolved
Aug 17, 2011 10:18 AM - Aug 17, 2011 12:00 PM
Email
All UNB Campuses

The issue with some students email inboxes being empty has now been resolved.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Some Students that also have Faculty / Staff email accounts may have inboxes that appear to be empty.  ITS is currently in process of restoring the lost emails.

If you have any questions or concerns please connect the ITS help Desk at:  heldpesk@unb.ca

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Some students experiencing issues with email
Unscheduled Outage
Resolved
Aug 17, 2011 09:00 AM - Sep 02, 2011 09:55 AM
Email
All UNB Campuses

This issue is now resolved. If you still have trouble with your email then please contact the Help Desk and they will assist.

If you have further questions or concerns please contact the ITS Help Desk at 506-453-5199 or helpdesk@unb.ca.

Some students may be experiencing issues accessing their email, or may be having difficulties viewing all of their email.

If you are experiencing email issues, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199.

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UNB faculty / staff - Possible problems receiving emails.
Unscheduled Outage
Resolved
Aug 17, 2011 08:00 AM - Aug 17, 2011 08:30 AM
Email
All UNB Campuses

UNB faculty / staff that have multiple email account may have experienced problems receiving emails this morning.   This issues has now been resolved.  Downtime was between 8:00am and 8:30am this morning. 

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

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myUNB Portal Interruption on August 10 for 1 Hour
Scheduled Outage
Resolved
Aug 10, 2011 06:00 AM - Aug 10, 2011 07:00 AM
myUNB Portal
All UNB Campuses

The myUNB Portal outage is complete. The downtime was one hour.

If you have any further questions or concerns please contact the ITS Help Desk at 506-453-5199 or helpdesk@unb.ca.

On Wednesday, August 10, from 6:00 a.m. to 7:00 a.m. (1 hour) the myUNB Portal will be unavailable to allow ITS to perform maintenance. Faculty, staff and students will be unable to access the myUNB Portal during this time.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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Students - Accessing Novell Services
Unscheduled Outage
Resolved
Aug 04, 2011 02:17 PM - Aug 04, 2011 08:42 AM
File Sharing
All UNB Campuses

Some students maybe experiencing problems logging into their Novell Services.  To resolve this issue students will need to login to their eServices:

https://eservices.unb.ca

select the 'Computing' tab then the 'Password Synchronization' link.  They will re-enter their current password which will then synchronize to their Novell accounts.

If you have any questions or concerns please  connect the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.
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Network outage on UNBSJ Campus
Unscheduled Outage
Resolved
Aug 03, 2011 06:30 AM - Aug 03, 2011 02:10 PM
Network
Saint John

All network connectivity has now been resorted for UNBSJ. 

If you have anymore questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

This morning around 6:30am there was a major network outage on the UNB Saint John campus affecting both the wireless and wired networks.  All network connectivity has been restored around 9:45am except for  Ganong Hall.  This issue is currently being investigated and should be resolved shortly.

If you have anymore questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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Problems Authenticating to Some IT Services
Unscheduled Outage
Resolved
Jul 29, 2011 02:40 PM - Jul 29, 2011 04:10 PM
Other
All UNB Campuses

The authentication issues have been resolved. If you are still experiencing any difficulty accessing secure websites such as the ITS Downloads page (https://www.unb.ca/its/all/files/selfserve/), please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199.

We are currently experiencing an issue where some users are unable to authenticate to some online UNB resources. We are investigating the issue.

If you have any questions or concerns please contact the ITS Help Desk at 506-453-5199 or helpdesk@unb.ca.

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Connection Issue for Aliant Customers Accessing UNB Web Services
Unscheduled Outage
Resolved
Jul 26, 2011 09:15 AM - Aug 31, 2011 09:25 AM
Network
All UNB Campuses

This issue is now resolved. Aliant customers from home should be able to access UNB services as they normally would.

If you have further questions or concerns please contact the ITS Help Desk at 506-453-5199 or helpdesk@unb.ca.

We are currently experiencing an issue with Aliant users accessing UNB services. Aliant customers at home are unable to access any UNB pages at this time. We have determined that this is an issue between Aliant and UNB's internet service provider. A call has been put into UNB's internet service provider about this issue.

If you have any questions or concerns please contact the ITS Help Desk at 506-453-5199 or helpdesk@unb.ca.

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Communication Issue for Aliant Customers Accessing UNB Web Services
Unscheduled Outage
Resolved
Jul 25, 2011 09:00 PM - Jul 25, 2011 09:30 PM
Network
All UNB Campuses

The issue is now resolved. All Aliant customers should be able to access UNB web services as usual.

If you have further questions or concerns please contact the ITS Help Desk at 506-453-5199 or helpdesk@unb.ca.

We are currently experiencing an issue with Aliant users accessing UNB services. Aliant customers at home are unable to access any UNB pages at this time. We have determined that this is an issue between Aliant and UNB's internet service provider. A call has been put into UNB's internet service provider about this issue. 

If you have any questions or concerns please contact the ITS Help Desk at 506-453-5199 or helpdesk@unb.ca.

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Network Issues in IUC
Unscheduled Outage
Resolved
Jul 25, 2011 08:00 AM - Jul 25, 2011 08:55 AM
Network
Fredericton

The network issue is resolved and everyone in the Physics IUC building should have network access again.

If you have further questions or concerns please contact the ITS Help Desk at 506-453-5199 or helpdesk@unb.ca.

Network connectivity is currently unavailable in some parts of the Physics IUC building. It is not affecting the entire building so some users may still have connectivity.

We are currently looking into the issue.

If you have any questions or concerns please contact the ITS Help Desk at 506-453-5199 or helpdesk@unb.ca.

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UNB Website Unavailable on July 24 for 3 Hours
Scheduled Outage
Resolved
Jul 24, 2011 06:00 AM - Jul 24, 2011 08:25 AM
Web
All UNB Campuses

The outage is successfully completed. The UNB website was available again at 8:25 a.m.

If you have any further questions or concerns please contact the ITS Help Desk at 506-453-5199 or helpdesk@unb.ca.

On Sunday, July 24 from 6:00 a.m. to 9:00 a.m. (3 hours) ITS will be performing maintenance on the main UNB webserver, www.unb.ca. Faculty, staff and students will be unable to access www.unb.ca web pages during this time. Contribute access to update web pages will also be unavailable.

 

UNB web pages not hosted on the www.unb.ca server including WebMail, BlackBoard, eServices and the myUNB Portal will continue to be available during the outage.

 

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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UNB's Online Course Registrations Service
Unscheduled Outage
Resolved
Jul 21, 2011 09:36 AM - Jul 21, 2011 09:50 AM
Other
All UNB Campuses

UNB's Online Course Registrations Service has been restored.  WebAdvisor was unavailable for approximately 20 minutes. 

If you have anymore questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

UNB's Online Course Registrations Service is currently unavailable.  We are investigating this and should have this resolved shortly.

If you have anymore questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.
 

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UNB's Datatel services
Unscheduled Outage
Resolved
Jul 19, 2011 01:45 PM - Jul 19, 2011 01:50 PM
Datatel
All UNB Campuses

UNB's Datatel services was temporarily unavailable between 1:45pm and 1:50pm this afternoon. 

If you have anymore questions or concerns please contact the ITS Help Desk at:   helpdesk@unb.ca or 453-5199.
 

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Unix Services Interruption on July 17 for 3 Hours
Scheduled Outage
Resolved
Jul 17, 2011 09:00 AM - Jul 17, 2011 12:00 PM
File Sharing
All UNB Campuses

The Scheduled Outage of UNIX services is complete.The outage time was 2:45 minutes.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

 

On Sunday, July 17 from 6:00 a.m. to 9:00 a.m. (3 Hours) Unix services will be
unavailable due to maintenance. Faculty, staff and students will be unable to access
unix.unb.ca, linux.unb.ca, ftp.unb.ca and Contribute during this time.


If you have any questions, please contact the ITS Help Desk at 453-5199 or
helpdesk@unb.ca .

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Brief Network Outage in Singer, Jones, and Currie Center
Unscheduled Outage
Resolved
Jul 14, 2011 07:00 AM - Jul 14, 2011 07:30 AM
Network
Fredericton

This morning between 7:00 a.m. and 7:30 a.m. there would have been a brief network outage in Singer Hall, Jones House, and the Currie Center.

If you have any questions or concerns please contact the ITS Help Desk at 506-453-5199 or helpdesk@unb.ca.

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Blackboard Interruption on Thursday, July 14 for 10 Minutes
Scheduled Outage
Resolved
Jul 14, 2011 06:05 AM - Jul 14, 2011 06:20 AM
Desire2Learn
All UNB Campuses

this outage was completed successfully.  If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

On Thursday, July 14 from 6:05 a.m. to 6:15 a.m. (10 minutes) ITS will be performing maintenance on the Blackboard Learning System. Faculty, staff and students will be unable to access Blackboard during this time.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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Network Outage in the Wu Conference Center
Unscheduled Outage
Resolved
Jul 13, 2011 08:20 AM - Jul 13, 2011 09:05 AM
Network
Fredericton

Network connectivity has been restored in the Wu Conference Center. Users may need to reboot their computer in order to reconnect to the network.

If you have further questions or concerns please contact the ITS Help Desk at 506-453-5199 or helpdesk@unb.ca.

There is currently no network connectivity in the Wu Conference Center. We are looking into the issue.

If you have any questions or concerns please contact the ITS Help Desk at 506-453-5199 or helpdesk@unb.ca.

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Blackboard Outage on Sunday, July 10 for 3 Hours
Scheduled Outage
Resolved
Jul 10, 2011 06:00 AM - Jul 10, 2011 09:00 AM
Desire2Learn
All UNB Campuses

The maintenance on the Blackboard Learning System has been completed successfully. Faculty, staff and students will are able to access Blackboard again.


If you are still unable to access Blackboard, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199.

On Sunday, July 10 from 6 a.m. to 9 a.m. (3 hours), ITS will be performing maintenance on the Blackboard Learning System. Faculty, staff and students will be unable to access Blackboard during this time.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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Second Email Regarding Student Accounts Closing
Unscheduled Outage
Resolved
Jul 06, 2011 08:00 PM - Jul 07, 2011 08:05 AM
Other
All UNB Campuses

Last night all Faculty/Staff/Guests who are also Students at UNB received a second email indicating their Student ICT services will close on July 20, 2011. Student accounts are closed one year after the last grade submitted on the transcript, so if someone is currently enrolled in a course, or has taken one within the last year, the Student account will remain open.

We believe we have found the cause of this issue and do not expect any further emails to be sent out. We apologize for any inconvenience and confusion.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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Email Regarding Student Accounts Closing
Unscheduled Outage
Resolved
Jul 06, 2011 08:00 AM - Jul 06, 2011 10:20 AM
Other
All UNB Campuses

The email sent to Faculty/Staff/Guests regarding their Student account closing was sent in error, and the Student accounts will not expire. We will be contacting those who received the email directly to inform them of the situation.

If you have any further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

Faculty/Staff/Guests who are also Students at UNB may have received an email indicating their Student ICT services will close on July 19, 2011. Student accounts are closed one year after the last grade submitted on the transcript, so if someone is currently enrolled in a course, or has taken one within the last year, the Student account will remain open.

We are currently investigating why this email was sent.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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Faculty/Staff, and Student Novell Servers Unavailable
Unscheduled Outage
Resolved
Jul 06, 2011 07:45 AM - Jul 06, 2011 08:20 AM
File Sharing
All UNB Campuses

Both the Faculty/Staff and Student Novell servers are now available.

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

The Faculty/Staff Novell server is currently unavailable. In order to restore this service the Student Novell server will briefly be unavailable. Faculty/Staff and Students will be unable to login to Novell at this time, but we expect this to be resolved shortly.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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Datatel Unavailable
Unscheduled Outage
Resolved
Jul 05, 2011 08:45 AM - Jul 05, 2011 10:25 AM
Datatel
All UNB Campuses

The Datatel service was successfully restarted and is now available. All links within eServices which access Datatel information should also now work.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

Users are currently unable to login to the Datatel website, https://datatelui.unb.ca/live/. It also appears that links within eServices which access Datatel, such as Class Schedule, Vacation and Leave History, and Payroll Advice, are unavailable.

We are looking into this issue.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

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UNB's eServices - Possible login issues
Unscheduled Outage
Resolved
Jun 30, 2011 08:00 AM - Jul 13, 2011 08:05 AM
e-Services
All UNB Campuses

This outage has been resolved.  Users should not longer have issues logging into their eServices.  If you have anymore questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

 

Once you are logged into eServices you can go directly to the student or the staff eServices by selecting one of the 2 following links:  https://eservices.unb.ca

Student eServices:
https://eservices.unb.ca/eservices/student/

Staff eServices:
https://eservices.unb.ca/eservices/facstaff/

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 4535199


Some UNB Faculty and Staff members may be experiencing issues when logging into eServices. As a result  eServices may not have the expected categories and links

https://eservices.unb.ca

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199.

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Internet Interruption on Saturday, June 25 for 6 Hours
Scheduled Outage
Resolved
Jun 25, 2011 06:30 PM - Jun 26, 2011 12:30 AM
myUNB Portal,Email,Desire2Learn,e-Services,Web,Network
All UNB Campuses

The network outage is complete and all services were successfully restored.

If you have further questions or concerns please contact the ITS Help Desk at: 506-453-5199 or helpdesk@unb.ca.

On Saturday, June 25 from 6:30 p.m. to 12:30 a.m. (6 hours) all Internet access for those located on the UNB Fredericton campus will be unavailable due to maintenance. This includes UNB's WebMail, BlackBoard, the myUNB Portal and access to CANET.


For those located off the Fredericton campus, all of UNB's online services, including the UNB website and WebMail, will be unavailable during this time.
 

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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Datatel UI Unavailalble
Unscheduled Outage
Resolved
Jun 21, 2011 07:20 AM - Jun 21, 2011 08:10 AM
Datatel
All UNB Campuses

The issue with Datatel is resolved, and the Datatel UI is once again available. 

If you have further questions or concerns please contact the ITS Help Desk at: 506-453-5199 or helpdesk@unb.ca.

The Datatel UI is currently unavailable. We are looking into the issue.

If you have any questions or concerns please contact the ITS Help Desk at: 506-453-5199 or helpdesk@unb.ca.

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Groupwise Services Currently Unavailable
Unscheduled Outage
Resolved
Jun 19, 2011 12:30 AM - Jun 19, 2011 03:00 PM
Other
All UNB Campuses

Groupwise services have been restored and are functioning normally.

If you have any questions or concerns please feel free to contact the ITS Help Desk at 506-453-5199 or via email at helpdesk@unb.ca

Groupwise services are currently unavailable.

We are working to resolve this as soon as possible.

If you have any questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca

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UNB's faculty / staff Novell file and print server is currently unavailable
Unscheduled Outage
Resolved
Jun 15, 2011 07:55 AM - Jun 15, 2011 08:00 AM
File Sharing
All UNB Campuses

The outage with UNB's faculty / staff Novell file and print server has been resolved as of 7:55am.  If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

UNB's faculty / staff Novell file and print server is currently unavailable.  ITS is currently looking into this and should have this resolved shortly.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

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Maggie Jean Chestnut Network Access Unavailable
Unscheduled Outage
Resolved
Jun 12, 2011 11:00 AM - Jun 12, 2011 12:00 PM
Network
Fredericton

This outage is resolved, and network connectivity is now available in the Maggie Jean Chestnut building.

If you have further questions or concerns please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca.

 

Currently network access at the Maggie Jean Chestnut Residence is unavailable. We are working to have this issue resolved quickly. If you have any questions or concerns please feel free to contact the ITS Help Desk at 506-453-5199 or via email at helpdesk@unb.ca

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Internet Interruption on UNB Saint John Campus on June 1 for 5 Minutes
Scheduled Outage
Resolved
Jun 01, 2011 06:30 AM - Jun 01, 2011 06:35 AM
Network
Saint John

The network maintenance was completed Successfully.  Downtime was approximately 5 minutes.

If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-5199

On Wednesday, June 1 from 6:30 a.m. to 6:35 a.m. (5 minutes) all internet access will be
unavailable on the UNB Saint John campus due to maintenance. This includes UNB's WebMail, BlackBoard and the myUNB Portal. Access to CANET will also be unavailable at this time..

If you have any questions, please contact the PCS Help Desk at 648-5555 (ext. #4) or
helpline@unbsj.ca or the Student Help Desk at 657-HELP (4357) or studenthelpdesk@unbsj.ca .

 

 

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Student Novell File Server Briefly Unavailable
Unscheduled Outage
Resolved
May 27, 2011 12:10 AM - May 27, 2011 07:50 AM
File Sharing
All UNB Campuses

The Student Novell server was unavailable this morning. The issue was found and resolved at around 7:50 a.m. During the outage students would not have been able to login to Novell on campus, or access their Novell drives from home using NetStorage. The issue was found and is now resolved, so Students should be able to access their Novell drives.

If you have any questions or concerns please contact the ITS Help Desk at: 506-453-5199 or helpdesk@unb.ca.

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Network Briefly Unavailable in the Student Union Building
Unscheduled Outage
Resolved
May 26, 2011 12:05 AM - May 26, 2011 08:45 AM
Network
Fredericton

The internet in the Student Union Building was unavailable for some users. The issue was found and resolved, so all users in the Student Union Building should have network connectivity.

If you have any questions or concerns please contact the ITS Help Desk at: 506-453-5199 or helpdesk@unb.ca.

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UNB Email Blocked by some Servers
Unscheduled Outage
Resolved
May 25, 2011 08:25 AM - May 30, 2011 02:11 PM
Email
All UNB Campuses

The UNB email server is currently being blocked by some email systems, so some people may have trouble sending mail from their UNB account to a non-UNB email address. This is a direct result of users responding to phishing emails.

It typically takes at least 24 hours to have an email server removed from the databases blocking it, at which time users should be able to send emails from their UNB account to a non-UNB email address.

If you have any other questions or concerns please contact the ITS Help Desk at: 506-453-5199 or helpdesk@unb.ca.

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Sporadic Issues with Student Online Registrations
Unscheduled Outage
Resolved
May 25, 2011 08:00 AM - May 26, 2011 10:00 AM
Web
All UNB Campuses

On May 25 and May 26 we experienced sporadic issues with the Student Online Registration System. The issue has since been resolved, and online registration is once again available.

If you have any further questions or concerns please contact the ITS Help Desk at: 506-453-5199 or helpdesk@unb.ca.

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Faculty & Staff Novell Drive Access
Unscheduled Outage
Resolved
May 25, 2011 07:40 AM - May 25, 2011 07:55 AM
File Sharing
All UNB Campuses

The Faculty, Staff, and Guest Novell server was briefly unavailable this morning. During the outage Faculty, Staff and Guests would not have been able to access their Novell personal or departmental drives. The issue is now resolved and everyone should have access to their appropriate Novell drives.

If you have any further questions or concerns please contact the ITS Help Desk at: 506-453-5199 or helpdesk@unb.ca.

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Internet Interruption on Saint John and Bathurst Campuses on May 25 for 30 Minutes
Scheduled Outage
Resolved
May 25, 2011 06:30 AM - May 25, 2011 07:00 AM
Network
All UNB Campuses

This outage is complete. All services were restored by 7:30 a.m.

If you have further questions or concerns please contact the ITS Help Desk at: 506-453-5199 or helpdesk@unb.ca.

On Wednesday, May 25 from 6:30 am.m to 7:00 a.m. (30 minutes) all internet access will be unavailable on the UNB Saint John and Bathurst campuses due to maintenance. This includes UNB's WebMail, Blackboard and the myUNB Portal. Access to CANET will also be unavailable at this time.

if you have any questions, please contact the PCS Help Desk at 506-648-5555 (ext. #4) or helpline@unbsj.ca or the Student Help Desk at 506-657-HELP (4357) or studenthelpdesk@unbsj.ca.

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myUNB Portal Interruption on May 25
Scheduled Outage
Resolved
May 25, 2011 06:00 AM - May 25, 2011 06:30 AM
myUNB Portal
All UNB Campuses

On Wednesday, May 25 from 6:00 a.m. to 6:30 a.m. (30 minutes), as part of our effort to differentiate between InsideUNB and the myUNB Portal, ITS will be permanently changing the web address of the myUNB Portal login page to https://my.unb.ca/. Faculty, staff and students will be unable to access the myUNB Portal during this time.


For complete details visit: http://www.unb.ca/news/epublications/view/view.cgi?article=5071*16

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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Internet Interruption on May 19 for 30 Minutes
Scheduled Outage
Resolved
May 19, 2011 06:30 AM - May 19, 2011 07:00 AM
Network
All UNB Campuses

This outage is complete. All network services were restored by 7a.m.

If you have further questions or concerns please contact the ITS Help Desk at: 506-453-5199 or helpdesk@unb.ca.

On Thursday, May 19 from 6:30 a.m. to 7:00 a.m. (30 minutes) UNB's commercial internet will be unavailable due to maintenance. Access to CANET and other ECN sites will also be unavailable at this time.

This means during the 30-minute interruption individuals located on campus will only be able to visit UNB's website, and those off campus will not be able to access any of UNB's web pages including WebMail, BlackBoard and the myUNB Portal.

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .

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Network Interruption on May 18
Scheduled Outage
Resolved
May 18, 2011 06:30 AM - May 18, 2011 06:35 AM
Network
Fredericton

The network outage went as planned this morning, and both the wired and wireless networks are available across campus.

If you have further questions or concerns please contact the ITS Help Desk at: 506-453-5199 or helpdesk@unb.ca.

on Wednesday, May 18 from 6:30 a.m. to 6:35 a.m. (5 minutes) ITS will be performing maintenance on network equipment. Wired and wireless network services will be unavailable to faculty, staff and students in all buildings on campus with the exception of Head Hall during this time.

If you have any questions or concerns please contact the ITS Help Desk at: 506-453-5199 or helpdesk@unb.ca.

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UNB File Drop Unavailable on May 18 for 30 Minutes
Scheduled Outage
Resolved
May 18, 2011 06:00 AM - May 18, 2011 10:00 AM
File Sharing
All UNB Campuses

The maintenance on the file drop service is completed.  Downtime was around 4 hours. 

 

The maintenance on the file drop service is taking longer than expected. The service is expected to come back up later this morning.

If you have further questions or concerns please contact the ITS Help Desk at: 506-453-5199 or helpdesk@unb.ca.

On Wednesday, May 18 from 6:00 a.m. to 6:30 a.m. (30 minutes) UNB File Drop will be unavailable due to maintenance. Individuals will be unable to upload or download files to File Drop during this time.


UNB File Drop is a secure way to send large files to UNB faculty, staff or students. To use UNB File Drop visit:  http://www.unb.ca/filedrop .

If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
 

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Student Printing Unavailable for 5 Minutes
Unscheduled Outage
Resolved
May 17, 2011 04:30 PM - May 17, 2011 04:35 PM
Printing
All UNB Campuses

Yesterday at 4:30 p.m. student printing was unavailable for 5 minutes. Students should be able to print today as normal.

If you have any questions or concerns please contact the ITS Help Desk at: 506-453-5199 or helpdesk@unb.ca.

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Network Interruption on May 11
Scheduled Outage
Resolved
May 11, 2011 06:30 AM - May 11, 2011 06:35 AM
Network
Fredericton

The described network services were briefly unavailable, and the issue was quickly resolved.

If you have any further questions or comments please contact the help desk at 506-453-5199 or helpdesk@unb.ca

On Wednesday, May 11 from 6:30 a.m. to 6:35 a.m. (5 minutes) ITS will be performing maintenance on network equipment in Head Hall, Gillin Hall and the Old Civil Engineering Building. Wired and wireless network services will be unavailable to faculty, staff and students in these locations during this time.

If you have any questions or concerns please contact the ITS Help Desk at: 506-453-5199.

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Internet Outage in the Student Union Building
Unscheduled Outage
Resolved
May 08, 2011 09:21 AM - May 09, 2011 09:21 AM
Network
Fredericton

There was an internet outage in the Student Union Building yesterday. The issue is now resolved, and everyone in the SUB should now have full internet access.

If you have any questions or concerns please contact the ITS Help Desk at: 506-453-5199 or helpdesk@unb.ca.

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IT Service Interruption
Scheduled Outage
Resolved
May 08, 2011 05:00 AM - May 08, 2011 09:00 AM
e-Services,Datatel
All UNB Campuses

All services affected by this temporary outage have been restored.

 

If you have any questions or concerns regarding this matter, please contact the ITS Help Desk at 506-453-5199 or helpdesk@unb.ca.

On Sunday, May 8 from 5 a.m. to 9 a.m. (4 hours), some IT services will be unavailable to allow ITS to install important updates and for Facilities Management to perform electrical maintenance in Head Hall. This outage will affect the following UNB services:

- Datatel

- eServices

- Webadvisor online registration

- TimeOnline

If you have any questions or concerns please contact the ITS Help Desk at: 506-453-5199 or helpdesk@unb.ca.

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UNB's Online Registrations system was unavailable
Unscheduled Outage
Resolved
May 06, 2011 02:30 PM - May 06, 2011 02:55 PM
Web
All UNB Campuses

UNB's online registration system was unavailable between 2:30pm and 2:55pm today (Thursday, May 6, 2011)  This services should now be operational.  If you have any questions or concerns please contact the ITS Help Desk at:  helpdesk@unb.ca or 453-199.

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Internet Interruption on May 6 for 30 minutes
Scheduled Outage
Resolved
May 06, 2011 07:00 AM - May 06, 2011 07:30 AM
Network
All UNB Campuses

This outage is complete and commercial internet is once again available.

If you have further questions or concerns please contact the ITS Help Desk at: 506-453-5199 or helpdesk@unb.ca.

On Friday, May 6 from 7:00am - 7:30am (30 minutes), UNB's commercial internet will be unavailable due to maintenance.

This means during the 30-minute interruption individuals located on campus will only be able to visit UNB's website and those off campus will not be able to access any of UNB's web pages including WebMail, BlackBoard and the myUNB Portal.

If you have any questions or concerns please contact the ITS Help Desk at: 506-453-5199 or helpdesk@unb.ca.

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myUNB Portal Interruption on Wednesday, May 4 for 10 Minutes
Scheduled Outage
Resolved
May 04, 2011 06:45 AM - May 04, 2011 07:00 AM
myUNB Portal
All UNB Campuses

The myUNB Portal outage has been completed successfully.

If you have further questions or concerns please contact the ITS Help Desk at: 506-453-5199 or helpdesk@unb.ca.

On Wednesday, May 4 from 6:45 a.m. to 6:55 a.m. (10 minutes) ITS will 
be performing maintenance on the myUNB Portal. Faculty, staff and 
students will be unable to access the myUNB Portal during this time.

If you have any questions, please contact the ITS Help Desk at 
453-5199 or helpdesk@unb.ca .

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Network Connectivity Issues at Harriet Irving Library
Unscheduled Outage
Resolved
May 02, 2011 07:45 AM -
Network
Fredericton

This outage is resolved. Network connectivity is once again available at the Harriet Irving Library, and the main Library website is back up.


If you have further questions or concerns please contact the ITS Help Desk: 506-453-5199 or helpdesk@unb.ca.

There are currently experiencing network connectivity issues at the Harriet Irving Library. We are looking into this.

If you have any questions or concerns please contact the ITS Help Desk at: 506-453-5199 or helpdesk@unb.ca.

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MATLAB License Server Unavailable
Unscheduled Outage
Resolved
Apr 28, 2011 02:40 PM - Apr 29, 2011 08:50 AM
Other
All UNB Campuses

The MATLAB license server was unavailable from yesterday afternoon until earlier this morning.

If you have any questions or concerns please contact the ITS Help Desk at: 506-453-5199 or helpdesk@unb.ca.

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Some Users May Experience Difficulties Receiving Emails
Unscheduled Outage
Resolved
Apr 27, 2011 11:15 AM - Apr 27, 2011 03:03 PM
Email
All UNB Campuses

The issue affecting the ability to receive email has been resolved. If you are still experiencing difficulties receiving email, please contact the ITS Help Desk: helpdesk@unb.ca or 453-5199.

Some users are experiencing difficulties receiving email. If someone sends an email to the user experiencing the issue they will receive a response back with an error 550 5.0.0 User unknown error.

We are looking into this issue and hope to have it resolved soon. If you are experience this issue please contact the ITS Help Desk to escalate onto the appropriate group in ITS, as individual email addresses can be fix