Webmail - FAQ

General Information

The action buttons (new message, filters, options, address book, etc) are now across the top of the page.

Composing Email

To create a new message click on the "New Message" button found at the top of the page. This will pop up a new window in which to compose your message. Within this window, you can:

Change the language of the message by clicking the "Character Set" button just below the subject line
Switch to the HTML editor for HTML message composition using the "Switch to HTML composition" link.
Save any attachment that you are sending along with the message, check the "Save Attachments with message in sent-mail folder" box located at the bottom of the window.
Find help for the specific field by clicking on the icon to the right of each area

Email Signatures

You can add or edit an email signature by clicking Options -> Personal Information

Be sure to select the correct identity from the "Select the identity you want to change:" drop down box before modifying any settings.
Type the information you wish to show as your signature in the area labeled ‘Your signature" near the bottom of the page.
You may also indicate that your signature information should be preceded by dashes or whether it shows before replies and forwarded information.

Using the Address Book

The address book allows the user to work within his personal address books or within shared address books.

To Search through your contact lists

Click the "Address Book" button in the menu at the to of the screen
Enter the name of the contact you are searching for in the "Matching" field.

To find all of your entries:

Click the "Address Book" button in the menu at the to of the screen
Click the "Browse" button in the menu to get an alphabetize list of your contacts.

To create a new entry:

click the "New Contact" button at the top of the page
first pick the address book you would like to add the contact to
fill out the contact's information presented in a series of tabs

You can perform either a ‘basic search' of name or email or an ‘advanced search' using any field within the address book by clicking on the appropriate tab.

To return to your inbox, click on ‘mail' on the top row of action buttons.

Using the Search Function

For frequently used searches, you can save them as virtual folders that are then available directly from the main mail page.

Enter the search criteria
Check the ‘Save Search as Virtual Folder' checkbox
Name the virtual folder to be reflective of the search

To perform the search without returning to the search page and reentering the information, simply choose the correct virtual folder from the folder drop down list found at the top right of the mail page.

Sorting Messages in Folders

If you have fewer than 100 messages in a folder you can sort them on any column available. Otherwise, you can set up a search virtual folder as described above on the information you are looking for with column sort.

Filtering

Users should filter their SPAM through the My UNB e-Services interface. Blocklist/Allowlist are predefined filters that users can add addresses to by clicking the links in any message view.

If you do not wish to receive a notification every time a filter is run, do the following:

From the main screen, click "Filters" in the action bar
Uncheck "Display detailed notification when each filter is applied?"

Deleting Messages and Trash

There are two options for handling deleted mail:

To show deleted messages in-place with a strikethrough click the Options button on the action bar across the top of the page. Choose the "Deleting and Moving Messages" option and ensure "When deleting messages, move them to your Trash folder instead of marking them as deleted?" is not checked.

When using this option, choose "Hide Deleted" or "Show Deleted" to toggle whether or not the deleted messages appear in your message list. Choose "Purge Deleted" to permanently delete all deleted messages in the current folder.

If "When deleting messages, move them to your Trash folder instead of marking them as deleted?" is checked, set a folder for your trashed mail in the next field. By default, the trash folder is called "Trash".

When you delete a message, it will automatically be moved to the folder you specify.
To view your trashed messages, select the trash folder from the pull-down folder menu in the upper-right corner of the inbox page.
Click on the "Empty Trash" action button on the inbox page to purge your discarded messages.

Finding Old Outbox & Managing Default Folders

Webmail has a default folder for your sent mail. Depending on what application you use to read your email on your personal computer your sent mail may be in a different folder. In order to consolidate your sent mail, you must first find your sent mail, and then make this the default in Webmail.

In Webmail to find your sent mail folder:

Click the "Options" action button, then the "Server and Folder Information" option. Check the box that says "Use IMAP Subscriptions", then click "Save Options".
Click on the "Folders" icon in the action bar at the top of the Webmail window.
Click "Show Unsubscribed".
Click "Expand All" in the menu bar.
Select all your folders using the checkbox beside the "Choose Action" pulldown.
Select "Show Size" from the pulldown.
After a brief pause, a report will be displayed showing you all your folders and their sizes.
Locate the largest folder for sent mail. This may be named "Inbox/Outbox", "Outbox", "Sent Mail", "Sent" or something similar

To set your default sent mail folder:

Click on "Options" in the action bar at the top of the Webmail window.
Click on "Personal Information"
Ensure that "Save sent mail?" is checked on
Choose the correct folder from the pulldown on the top right of the webmail window. Note that if your sent mail was in a subfolder (e.g., "Inbox/Sent Messages"), it will appear indented under the parent folder (e.g., "Sent Messages" indented under "Inbox")

In some cases, particularly if you access your mail using multiple clients, you may have sent mail in two or more folders. To consolidate the contents of two folders:

Choose the folder to move from from the folder pulldown in the upper-right hand corner of the Webmail page.
Click the checkbox in the message view header to select all messages in the folder.
Select the folder to move the messages to from the pulldown beside "Move | Copy" in the menu bar.
Click "Move".

To delete unwanted folders:

First make sure to move any messages you want to keep to another folder!
Click on the "Folders" icon in the action bar at the top of the Webmail window.
Click "Expand All" in the menu bar.
Check the box(es) next to the folder(s) you want to delete.
Choose "Delete" from the "Choose Action" pulldown.
Confirm that you want to delete the folder(s) by clicking "Delete Selected Folders".

Changing the Default Colour Theme

Select "Options" from the menu bar along the top of the webmail window.
Choose "Global Options" from the "Edit Options for:" pull-down on the top right side of the Options window.
Select "Display Options" under "Other Options"
Choose a new colour scheme from the pulldown labeled "Select your color scheme"
Click "Save Options"