Services & Features

UNB's VoIP phone services include:

  • Integrated Voice & Email - VoIP allows you to access and manage your voice mail messages from either your phone or your email inbox.
  • UNB Phone Directory lookup - VoIP phones will have a built-in interface enabling you to search and select numbers from the UNB phone directory.
  • Take Your Number Anywhere - Much like a computer, a VoIP phone can be moved throughout campus and, once connected to UNB's network, is recognized and will ring when people call your number. Just plug your VoIP phone into the campus network and the UNB call manager will immediately send your calls to your VoIP phone, no matter where you are on campus.  This means if you move offices for an hour, a day, or permanently, you will receive calls to your phone number immediately and your faculty or department won’t be charged a penny.*
  • Other Basic Features - VoIP offers all the features of a traditional telephone and more including voice mail, 3-way conference calling, speed dialing, call forwarding, call waiting, caller ID, call return, caller ID block, and last number dial.

Optional VoIP Features:

The following features may be requested above those included with our standard phone service:

  • Busy Lamp Field – Indicates when a phone number is in use. In addition to showing the status of the line, the corresponding button acts as a speed dialer to the number.
  • Personal Directory – Allows you to save and access personal contacts on your new VoIP telephone.
  • Mask Caller-ID Information – Display alternate caller ID information to achieve business requirements
  • Shared voicemail – Multiple individuals can access a common shared voicemail account.
  • Authorization Code – Prevent unwanted calls (long distance as well as local) by requiring a password (i.e. authorization code).
  • Longer Handset Cable – If the standard 6’ handset cable isn’t long enough, 12’ and 24’ lengths are available.
  • Auto-Attendant – A voice menu system that allows callers to be transferred to an extension without going through a telephone operator or receptionist.
  • Additional phone lines – Our 7945 model along with two expansion modules can support up to 24 lines on a single telephone.
  • Wireless headset – Convenient hands-free dialing with a range of up to 350 feet.

Special Requirements

If you or an individual within your department is hearing impaired or has other special requirements, please contact ITS and we will ensure you receive a VoIP telephone to accommodate your needs.

Will my VoIP phone continue to work during a network outage?

In the event of a network outage, your VoIP telephones will no longer work; however, ITS has been working hard to build redundancies within the UNB network to prevent network outages as much as possible.

Will my VoIP phone continue to work during a power outage?

Each building on campus is now equipped with a generator or Uninterrupted Power Supply (UPS) to ensure that VoIP telephones will continue to run for a period of time in the event of a power outage.

Are departments being charged for the new VoIP phones?

No. The cost of base model phones is covered by the project budget. If anyone in your department requires a speciality phone or additional accessories (e.g. headsets), a charge may apply.

Are there multiple lengths of cord available for the new VoIP phones?

Yes. If you require a long cord for your telephone, please let your departmental Telephone Proxy know.