ITS Fredericton Lab Software Installation and Requirements Policy

DISCLAIMER: If there is a discrepancy between this electronic policy and the written copy held by the Policy owner (ITS), the written copy prevails.

Scope

This policy is applicable to all computer labs maintained (imaged) by Information Technology Services on the Fredericton, Moncton, and Bathurst campuses.

Software Licensing

Any software that is to be installed in any of the labs within the scope of this policy must be properly licensed for the intended use and number of users and the license agreement must be available to ITS staff. Licensing based on the number of machines in a room is not recommended as facilities to limit the number of concurrent users for PC software may not be available in all labs. It is recommended that network versions of software be purchased for lab use and that a license server be used to limit the number of concurrent users. This is recommended because some standalone versions are not compatible in a network environment.

If a "license server" is required, ITS will attempt to provide the necessary resources to host and maintain this server. There may be instances where this is not possible due to limited resources. If this is the case, you will be informed as soon as possible and the cost to purchase additional server hardware may be the sole responsible of the faculty/department if a cost-sharing opportunity with ITS can not be identified.

Software Installations and Compatibility

If you have not previously used the computing application you propose to use on the lab computers, contact IT Help for assistance in determining whether the application is compatible with the lab environment. Due to the unique and sophisticated nature of the Windows configuration in the labs (implemented for reasons of security, reliability and speed) the ITS Lab Manager primarily installs all software on the network for the required lab. It is the instructor's responsibility to test the course files, data, and software to ensure they function as expected prior to the booking time.

Software requirements or at least initial discussions should begin with ITS as soon as software requirements are known. This should be done as early to ensure applications required for your course are ready at the start of term. Due to their complex nature, new software installations will be assessed and will require a minimum turn-around time of two weeks. Depending on many factors, additional time may be required beyond this minimum two week period. This will be at the discretion of ITS and will be based on current resources. If additional time is required, you will be notified as soon as possible. Software applications are installed in the order they are received.

Software submitted by:Should be ready by:
July 15 Start of term 1 (Sept)
September 15 Mid-term 1
November 15 Start of term 2 (Jan)
January 15 Mid-term 2
March 15 Start of summer term (May 1)
May 15 Mid-summer term (July 1)

Updates to installed or additional software installs are not permitted during the term except for extreme stability/usability issues. Any installation requests received after the submission deadline will be installed as soon as reasonably possible.

Software Documentation

The instructor is responsible for providing software documentation references for any course, department or faculty specific application(s). These should be included on a course syllabus or web site for student access. All general campus applications such as Microsoft Office, contain their own on-line help and documentation.

Location of Software/Files

General campus applications that are site-licensed to the University and installed and maintained by ITS are kept on the “O:” drive of the lab servers. Instructors are able to place course related files on the L: drive for their students (by request). The “H:” drive on the lab computer is used as an alternative to the O: and L: drives under certain circumstances, for example, if the software requires write-access to the source drive. ITS will determine which drive is most appropriate for your software. The “H:” drive is typically reserved as a personal storage area for students.

Access to Lab Software from outside the Labs

Due to licensing restrictions, software available in the ITS computing labs is not accessible from outside the labs in areas such as an instructor's office.