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Our Vision

We will delight our users with solutions that work for them, reduce costs for the university, and advance UNB’s mission to create the premier university environment for our students, faculty and staff in which to learn, work and live.

Our Mission

We, Information Technology Services, provide UNB with professional services, leadership, and expertise to ensure our community can achieve its goals with the support of the best technologies of today and advances of tomorrow.

Quality service is our most cherished core value; we aim for 100% satisfaction with all ITS-supported or sponsored projects and activities. We strive to meet the technology needs of all our users with appropriate, reliable, and functional solutions. We are highly aware of our environment, and carefully consider all aspects of our portfolio to ensure that we are delivering the best value possible. We reach out to our users and engage them in articulating and designing the tools needed to enhance UNB’s mission and reputation throughout the province and beyond.

Goals for 2011-2013

We have aligned our strategy to that of the university to ensure we effectively support its vision and mission. Our specific goals are measurable, and will be evaluated frequently to ensure progress and value; we have compiled estimates of staff time and funding required to accomplish them:

1. Provide an exceptional and transformational student experience
   We will:
   • Deploy productivity tools that enhance collaboration
     • Provision Live@edu for students, alumni, and retirees, providing convenient, easy-to-use tools that can be accessed anywhere, with any device.
   • Implement renewed web strategy
     • Build out the myUNB portal to support student, faculty and staff access to key personal information, and to build communities of interest within a secure, convenient, and easy to use environment.
       • Metric: Implement single-sign-on to major applications, for convenient and secure access.
       • Metric: Define and implement a process for creation of new widgets to deploy via portal, building a critical mass of highly useful and usable tools used by everyone.
     • Define and implement new enterprise-wide roles to ensure that web development is based on user-focused needs and utilizes the best technologies to meet diverse needs.
       • Metric: Senior enterprise positions will be fully defined and deployed to ensure development and maintenance of critical web assets.
2. Leadership in discovery, innovation and entrepreneurship
   We will:
   • Encourage and promote innovation within ITS
     • Empower employees to pursue individual activities that increase innovation in the enterprise, and that promote development of essential skills for successful careers.
       • Metric: # conference papers and proposals
   • Create and maintain a flexible organization that fosters an intensely satisfying and fulfilling work experience, and that:
     • Makes best use of all available skills
     • Provides opportunities for professional development and career advancement
     • Reduces single points of failure (SPF)
     • Improves internal communications
   • Actively promote job sharing/trading wherever feasible, to expose staff members to different roles and thus open up career and advancement opportunities.
3. Financial resilience and responsibility
   We will:
   • Develop tools for building a solid foundation for sustainability and growth
     • Deploy a one-card access and transaction system that identifies and unifies UNB community members, giving them convenient, economical, and secure access to the facilities, services, and resources they need to get the most out of their university studies, work, and lives.
       • Metric: Eliminate cash transactions on campuses, as appropriate
       • Metric: All community members-faculty, staff, students, visitors - have a new card.
       • Metric: Appropriate equipment deployed
     • Develop new and closer relationships with IT partners inside UNB and beyond
       • Implement server virtualization strategy and build hosting expertise and capacity to provide low-cost, highly efficient and reliable computing infrastructure to the enterprise.
       • Develop business intelligence tools for administrators and others to give them insight into enrolment and revenue trends, informing enterprise decision-making.
         • Metric: Utilize properly structured data to provide easier access to data for analysis.
4. Building a better university
   We will:
   • Increase efficiency and reduce costs of applications
     • Deploy a new productivity platform, meeting student, faculty, staff expectations for current, relevant technologies, and supporting recruitment and retention.
       • Metric: Reduce overall costs for email, calendar, printing, and collaboration tools.
     • Deploy Voice Over IP (VOIP) to reduce operating costs and to improve integration of key technologies, making faculty and staff more productive.
       • Metric: Dramatically reduce costs for telephone services
     • Migrate Datatel platform to extend life of the system, reducing long-term costs.
       • Metric: Migrate Datatel database from Unidata to SQL to ensure business continuity, efficiency, and decisions based on reliable data.
     • Deploy desktop virtualization where feasible, creating state-of-the-art workstations for students, faculty and staff alike, for improved productivity and convenient access anywhere in the world.
       • Metric: Reduce overall numbers of desktop computers deployed in labs, while maintaining equivalent access to essential software and hardware anywhere.
   • Fully develop and implement IT framework, based on standards and best practices
     • Adapt and use CobIT, PMI, and/or ITIL models for all processes, ensuring high quality projects that meet university needs efficiently and effectively.
       • Metric: Define baseline maturity models for key areas, and drive improvement by at least one level in each
   • Develop and use business analysis and assessment methodologies for continual improvement
     • Metric: Introduce and develop a balanced scorecard for key ITS areas, financial and non-financial, to promote a culture of assessment and focus on user outcomes.
5. Building a better province
   We will:
   • Deploy and promote the Optical Regional Advanced Network (ORAN) platform for research, innovation, and collaboration
     • Lead ORAN development and deployment, including organization, technical implementation, and communication strategy.  The ORAN will provide researchers across the province with crucial network bandwidth and redundancy essential to large and small-scale projects with regional, national, and international partners.
       • Metric: ORAN fully deployed (fibre; NBCC/CCNB links)
       • Metric: # of ORAN events in NB/PEI

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