Information Technology Services
Information Technology Services (ITS) at the University of New Brunswick provides technology support, information and services to all UNB students, faculty and staff across all UNB campuses.
Key IT Services Status
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Experiencing Issues
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UNB Current and Scheduled Outages
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Scheduled Outages |
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Changes to UNB Unix Services
Outage Time: May 10, 2013 10:58 AM - Jul 31, 2013 10:58 AM
Services Affected: Other
Campus Affected: All UNB Campuses
As part of ITS’s ongoing efforts to improve the UNB website while also reducing security vulnerabilities, UNB’s Unix services will be decommissioned on July 31, 2013.
Beginning May 6, no new Unix accounts have been created; however, anyone with an existing Unix account will continue to have access to unix.unb.ca until July 31, when this service will be permanently removed.
If you currently use Unix, please prepare to move to linux.unb.ca or another system prior to this date.
If you currently edit your UNB professional page or a UNB webpage through Unix or Contribute, please visit the ITS website at: http://www.unb.ca/its/faculty-staff/create-professional-webpages.html for information on how to claim a website on UNB’s new web hosting service. Any websites not moved over to the new host prior to July 31, 2013 will no longer be accessible.
If you use Pine as your email client, it is recommended you move to Microsoft Outlook, UNB’s supported email client, as soon as possible. After July 31, Pine will no longer work.
For assistance or questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
Change in Off-campus Email Services for some Faculty, Staff, and Retirees
Outage Time: May 02, 2013 09:34 AM - Present
Services Affected: Email
Campus Affected: All UNB Campuses
Effective immediately faculty, staff and retirees NOT within the connectEd environment (also known as Exchange) will no longer be able to send email through UNB’s email server when off campus. This has been identified as a vulnerability which has been exploited by spammers as a result of successful phishing attempts.
If you are experiencing trouble sending email from off-campus please contact the ITS Help Desk for assistance – helpdesk@unb.ca or 453-5199.
Want to make sure you’re connectEd?
Log in to your myUNB Portal and look under the UNB Email widget; if there is ONLY a single link titled ‘Go to my email and calendar’ you are connectEd. You can click on this link to check and send emails or manage your calendar from any computer on or off campus.
If you aren’t connectEd and would like to be, please email the ITS Help Desk with your request.
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
Changes to UNB Unix Services
Outage Time: May 10, 2013 10:58 AM - Jul 31, 2013 10:58 AM
Services Affected: Other
Campus Affected: All UNB Campuses
As part of ITS’s ongoing efforts to improve the UNB website while also reducing security vulnerabilities, UNB’s Unix services will be decommissioned on July 31, 2013.
Beginning May 6, no new Unix accounts have been created; however, anyone with an existing Unix account will continue to have access to unix.unb.ca until July 31, when this service will be permanently removed.
If you currently use Unix, please prepare to move to linux.unb.ca or another system prior to this date.
If you currently edit your UNB professional page or a UNB webpage through Unix or Contribute, please visit the ITS website at: http://www.unb.ca/its/faculty-staff/create-professional-webpages.html for information on how to claim a website on UNB’s new web hosting service. Any websites not moved over to the new host prior to July 31, 2013 will no longer be accessible.
If you use Pine as your email client, it is recommended you move to Microsoft Outlook, UNB’s supported email client, as soon as possible. After July 31, Pine will no longer work.
For assistance or questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
IT Service Interruption in Head Hall on Wednesday, June 19 beginning at 6:30 a.m.
Outage Time: Jun 19, 2013 06:30 AM - 07:00 AM
Services Affected: Network
Campus Affected: Fredericton
On Wednesday, June 19 from 6:30 a.m. to 7:00 a.m. (30 min), there will be a Network outage in Head Hall (Gillin Wing) to allow ITS to perform maintenance.
As a result, all IT Services will be unavailable in this location during the outage, including:
- All UNB email
- Access to Network printing and drives
- Datatel
- eServices
- Footprints
- All UNB Webpages
- CMS
- Desire2Learn
No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
IT Service Interruption on Wednesday, June 20 for beginning at 6 a.m.
Outage Time: Jun 20, 2013 06:00 AM - 07:00 AM
Services Affected: Other
Campus Affected: All UNB Campuses
Update: This outage has been moved to Thursday, June 20.
On Thursday, June 20 from 6 a.m. - 7 a.m. (1 hour) ITS will be performing maintenance on several IT services. As a result, all IT Services requiring login (ex. UNB email, myUNB Portal, eServices, etc.) will be unavailable, as well as the following:
- University exam schedule
- University course timetable
- Campus maps
- myUNB Portal poll results
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
On Wednesday, June 19 from 6 a.m. - 7 a.m. (1 hour) ITS will be performing maintenance on several IT services. As a result, all IT Services requiring login (ex. UNB email, myUNB Portal, eServices, etc.) will be unavailable, as well as the following:
- University exam schedule
- University course timetable
- Campus maps
- myUNB Portal poll results
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
RESOLVED - IT Service Interruption on Tuesday, June 18 beginning at 6 a.m.
Outage Time: Jun 18, 2013 06:00 AM - 07:00 AM
Services Affected: Network
Campus Affected: Fredericton
This network maintenance was completed successfully.
If you have questions or concerns please contact the ITS Help Desk at: helpdesk@unb.ca or 453-5199.
On Tuesday, June 18 from 6 a.m. to 7 a.m. (1 hour), there will be a Network outage in the following locations to allow ITS to perform maintenance.
- Tilley Hall
- Carleton Hall
- Annex C
- MacLaggan Hall
- UNB Bookstore
- Muriel McQueen Fergusson Centre
- Alden Nowlan House
- R.N. Scott Hall (BioMed)
- Toole Hall
- IUC Forestry
- Forestry & Geology Building
- IUC Concourse
As a result, all IT Services will be unavailable in these locations during the outage, including:
- All UNB email
- Access to Network printing and drives
- Datatel
- eServices
- Footprints
- All UNB Webpages
- CMS
- Desire2Learn
No email will be lost during the outage. All emails will be put in a queue and delivered when services are restored.
If you have any questions, please contact the ITS Help Desk at 453-5199 or helpdesk@unb.ca .
Inside UNB



