Support Staff Employment Opportunity

Delivery Officer (reposted)

College of Extended Learning UNB Fredericton

Competition #:#071-13.14Closing Date:October 10, 2013 4:30PM
Employment Group:P.T.S.U.Salary or Rate:$35,501 - $44,377 Per Annum
Employment Date:(tentative)As soon as possibleHours per Week:Full-Time (36.25 HPW)
Position Length:(tentative)1 year term, with the possibility of extension.Funding:Externally funded


As the Delivery Officer, your primary focus will be the day-to-day coordination of one of our professional development programs through effectively working with partners, providing student and instructor support as well as compiling and reporting program data. You will contribute to program improvement processes, make recommendations to key stakeholders, and support relevant College initiatives as part of the team.
**Note: The position was previously advertised and closed September 12, 2013. Previous applicants need not re-apply. All applications will be re-submitted in the competition.
Representative Responsibilities
   Act as liaison and principal lead with key program partners, instructors and students.
   Attend committee meetings and compile and distribute reports and minutes.
   Participate in relevant program committees as an ex officio member.
   Conduct program evaluations, student tracking/completion data and make recommendations for operational improvements and quality assurance.
   Liaise with relevant stakeholders on curriculum improvements, and ensure program updates are completed.
   Initiate and maintain effective communication of program updates and changes with all key program stakeholders.
   Coordinate operational activities and sources for assigned tasks in consult with key stakeholders.
   Investigate, recommend and administer efficient processes to reach Unit goals.
   Analyse program information and processes against outcomes, provide written reports with recommendations and implement solutions.
   Set up and participate in program orientation sessions as required.
   Compile, maintain and report on student records in accordance with UNB protocols and policies.
   Operate within UNB’s online learning management systems, Datatel, and other software application and distance technologies.
   Ensure designated students and instructors have timely access to online materials
   Coordinate and monitor the various delivery methods used; provide technical support when needed
   Participate in sales and recruitment initiatives within the Unit as assigned.
   Provide client services rotation coverage and other duties as assigned.
   University degree in Business Administration or an equivalent combination of education and experience. Five years’ related experience.
   Demonstrated knowledge in successful planning, program delivery and evaluation.
   Spoken and written competency in both official languages is required.
   Under general supervision, exercises judgement, exhibits initiative and demonstrates planning abilities to identify and solve problems.
   Demonstrated computer skills, high level of proficiency in MS Word and MS Excel is required. Experience with database management and CRM software, university LMS and distance technologies.
   Demonstrated success in effectively contributing to a team environment. Excellent organizational and communications skills.
   Strong client services skills preferably with sales and recruitment experience.
   Strong analytical skills, data management and report writing skills.
   Periodic travel within NB is required. Flexible working hours required based on needs of the Program.
   Familiarity with the University of New Brunswick policies and vision would be an asset.


For more information, please contact:

UNB Fredericton
Human Resources Room 102
Physics & Admin. Building
Fax: 506-453-4611

UNB Saint John
Financial & Admin. Services
Room 114/115, Oland Hall
Fax: 506-648-5714

We thank all applicants for their interest but wish to advise that only those selected for an interview will be contacted.
Applications will be accepted ONLY until the end of regular business hours on the closing date.