Support Staff Employment Opportunity
Secretary PL4 (Program Officer - Adult Learner Services)
College of Extended Learning UNB Fredericton
| Competition #: | #057-13.14 | Closing Date: | August 20, 2013 4:00PM |
| Employment Group: | S.A.L.A.C. | Salary or Rate: | $17.97 - $21.02 Per Hour |
| Employment Date:(tentative) | As soon as possible | Hours per Week: | Full-Time (36.25 HPW) |
| Position Length:(tentative) | 1 Year Term | Funding: | University Budget |
Function
Under the supervision of the Coordinator – Adult Learner Services, the incumbent provides administrative support, client services, trouble shooting, student support and promotional assistance for established programs and services.
Please note: UNBEA members are eligible to apply in accordance with Article 23.07 of the collective agreement.
Representative Responsibilities
• Act as the first point of contact for all program and services inquiries associated with the portfolio; effectively respond to student inquiries in a timely manner.
• Provide general administrative support to the Coordinator Adult Learner Services.
• Guide and assist potential students in general UNB processes for starting a course or program, student support options for programs and services administered by Adult Learner Services and some non-credit programming.
• Assist in program evaluation, policy and process development and improvement; provide relevant anecdotal input about administrative processes; and prepare student and program related statistical and financial summaries.
• Develop and maintain database and spreadsheet records for programs and support services.
• Use appropriate university records management systems to enter and monitor student, program and financial information, and to produce program-specific reports.
• Assist in the production of research, reports, and other program materials.
• Assist in the coordination and delivery of information sessions about the ALS programs and services.
• Serve as an information officer for the Unit, as required, at promotional events, career fairs and community information sessions (includes some travel).
• Support the coordination of workshops that may be offered in partnership with Faculties and the Learner Support and Delivery Unit.
• Liaise with program partners and suppliers about standard program related issues.
• Assist with the distribution of marketing materials and promotional relevant to ALS programs.
• Assist in reviewing and updating all Adult Learner Services – related literature, brochures and web-based material.
• Provide reception services for the College, as required, during scheduled busy times of the year, or as needed.
Requirements
• Minimum of two-year business college diploma in office/business administration or an equivalent combination of training and experience. A university degree is preferred. 3 years of related experience in a continuing education setting is preferred.
• Under general supervision, exercises judgement, exhibits initiative, and demonstrates planning abilities to identify and solve problems.
• Comfortable working in both collaborative and autonomous situations.
• Excellent organizational and communication (oral & written) skills, data and project management skills.
• Demonstrated success in exemplary client service.
• Demonstrated knowledge of Prior Learning Assessment & Recognition (PLAR) in a university context is an asset.
• Ability to work in a fast-paced, diverse and entrepreneurial environment.
• Genuine interest in working with adult learners engaged in post-secondary education.
• Strong computer skills – high level of proficiency in MS Office is required (particularly Excel); experience with a database management and CRM software – familiarity with the Mac OS system/programs is desirable.
• Ability to work flex hours during peak times.
For more information, please contact:
UNB Fredericton
Human Resources Room 102
Physics & Admin. Building
Email: employ@unb.ca
Fax: 506-453-4611
UNB Saint John
Financial & Admin. Services
Room 114/115, Oland Hall
Email: employsj@unbsj.ca
Fax: 506-648-5714
We thank all applicants for their interest but wish to advise that only those selected for an interview will be contacted.
Applications will be accepted ONLY until the end of regular business hours on the closing date.
THE UNIVERSITY OF NEW BRUNSWICK IS COMMITTED TO THE PRINCIPLE OF EMPLOYMENT EQUITY